Penn National Gaming, Inc.

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Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - Monitors guest consumption of alcohol and intervenes as needed according to guidelines. - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. - Promotes casino events and programs. - Provides personalized service and uses guest name. - Resolves service problems according to guidelines. - Provides fast, friendly, professional beverage service to casino guests and beverage servers (e.g., 2 minute or less production cycle for 15 drink tray). - Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required. - Slices and pits fruit as required. - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures. - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor. - Maintains a clean and stocked workstation in accordance with established health and safety guidelines.
Job ID
2021-86293
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Plainridge Park Casino
Job Locations US-PA-Washington
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Responsible for providing friendly, professional, and responsive customer service to Bowling center guests.- Assists players in selecting equipment as needed.- Assigns guests to lanes according to established procedures.- Delivers and retrieves equipment from lanes as directed.- Maintains knowledge of property events, activities, and amenities to ensure personalized guest service.- Assists with the cleanliness and general maintenance of the center.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-85184
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at The Meadows
Job Locations US-OH-Toledo
- Ensuring products meet all recipes standards  - Maintaining proper production levels - Knowledge of all applicable food preparation methods and measures  - Knows and understands all cooking tools and measurement conversions  - Communicating and maintaining proper staffing levels with daily volume - insuring proper handling and storage of food items as per internal and Health Department standards  - Maintaining integrity with food and labor controls  - Has good interpersonal and communication skills  - Understanding and following all policies and procedures - Relieving line cooks as needed - Making recommendations in ordering supplies  - Ability to give direction, assign tasks, follow up with assigned tasks, coach for success and administer counseling of policy and procedural violations - Wiping counter areas, sinks and floors as required to maintain a clean safe working environment - Must show skills in garde manger, broiler, sauté stations, saucier, and large quantity cooking according - Providing personalized service and uses guests’ names when possible - Knowing and promoting current casino events and programs and can give guests directions to all casino areas
Job ID
2021-85556
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - Demonstrates a comprehensive understanding of company internal control system and departmental policies and procedures. - Removes cash boxes from slot machine and replaces with empty cash box using procedures that are within internal Controls and Massachusetts State Gaming Regulations. - Transports all collected cash boxes to the Count Room following predetermined route. - Ensures key control procedures are followed. - Operates automated currency equipment to count and process tickets/currency removed from the cash boxes. - Prepares Cash Storage Box Report with supporting documentation obtained from the counting of the cash boxes. - Responsible for packaging currency and tickets/currency into predetermined amounts for later use by the Main Bank or the deposit. - Transports the verified tickets/currency to the Main Bank and ticket storage area within internal Controls and MA State Gaming Regulations. - Completes daily maintenance of all Count Room equipment and cleaning of Count Room. - Work professionally with other departments as needed to complete tasks. - Other duties may be assigned. - Answers routine questions from co-workers; leads completion of daily tasks within the department or work unit; interacts with others when necessary to achieve desired outcomes.
Job ID
2021-86508
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Plainridge Park Casino
Job Locations US-OH-Toledo
- Ability to deal poker in order to provide a courteous and entertaining experience - Accepting direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met - initiating courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity - Protecting the integrity of the game through visual observation of all guests and game layout  - Presenting oneself as a Credit to the Company and encourages others to do the same  - Performing all other related and compatible duties as assigned 
Job ID
2021-86036
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Engages in friendly conversations with guest whenever possible. - Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant. - Takes food and drink orders, communicates with bartender, assists in the preparation of drinks, and presents drinks to guests. - Monitors guest consumption of alcohol and intervenes as needed according to guidelines. - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards. - Completes any reasonably requested job duty or any reasonable request made by manager or management personnel. - Recognizes players and relays that information to the host/hostess and/or other restaurant team members to ensure they receive the appropriate service. - Knows and promotes current property events and promotions. - Thanks customers, invites them back, wishes them luck.
Job ID
2021-87023
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Plainridge Park Casino
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests and offers assistance and/or instruction in the use of the Spa. - Completes register transactions for Spa services and retail purchased. - Responsible for assisting guests in the relaxation area. - Maintains Spa facilities in clean and attractive condition. - Maintains par stock levels for Spa supplies. - Schedules Spa and salon appointments. - Reports any safety hazards to supervisor. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2022-90671
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Promote and maintain all steps of the ACES program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure). - Responsible for learning and understanding the use of all chemicals used in kitchen operations. - Must follow specific daily station assignments checklists as directed by Stewarding Supervisor. - Responsible for all aspects of dish/pot washing including but not limited to using the dish machines, pot sink/power soak sink, and all other basic stewarding duties. - Responsible for all trash removal, cleaning of trash receptacles, removal and proper disposal of all recyclables as defined by property and state/local initiatives. - Responsible for keeping all floors swept/mopped and free of debris during shift and as directed by Stewarding Supervisor. - Ensure proper storage of equipment, chemicals, and restaurant supplies in compliance with departmental, company, and OSHA standards, in the dish and pot rooms, kitchens, mop rooms, and trash dock. This includes but is not limited to china, glassware, silverware, trash cans, trash dumpsters, pots, & pans. - Ensure the proper stocking and restocking of all food line china and utensils before, during, and after the restaurant hours of operation. - All duties above are determined on business needs and other duties may be assigned as required.
Job ID
2021-86689
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Promote and maintain all steps of the ACES program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure). - Responsible for learning and understanding the use of all chemicals used in kitchen operations. - Must follow specific daily station assignments checklists as directed by Stewarding Supervisor. - Responsible for all aspects of dish/pot washing including but not limited to using the dish machines, pot sink/power soak sink, and all other basic stewarding duties. - Responsible for all trash removal, cleaning of trash receptacles, removal and proper disposal of all recyclables as defined by property and state/local initiatives. - Responsible for keeping all floors swept/mopped and free of debris during shift and as directed by Stewarding Supervisor. - Ensure proper storage of equipment, chemicals, and restaurant supplies in compliance with departmental, company, and OSHA standards, in the dish and pot rooms, kitchens, mop rooms, and trash dock. This includes but is not limited to china, glassware, silverware, trash cans, trash dumpsters, pots, & pans. - Ensure the proper stocking and restocking of all food line china and utensils before, during, and after the restaurant hours of operation. - All duties above are determined on business needs and other duties may be assigned as required.
Job ID
2021-86690
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Promote and maintain all steps of the STARS program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure). - Responsible for all aspects of dish/pot washing including but not limited to using the dish machines, pot sink/power soak sink, and all other basic stewarding duties as defined in the Steward job description. - Deep cleaning of inside/outside of ovens, inside/outside of hoods, inside/outside of grills, inside/outside of stoves, inside/outside deep fryers, inside/outside hot boxes, inside/outside salamanders, steam tables, chafers, table and counter tops, inside/outside walk-in refrigerators and freezers, speed racks (Crescors), trash cans & trash dumpsters, glass, brass, ceilings, walls, floors, drains, fans, etc., per equipment cleaning guide. Deep cleaning steward needs knowledge of taking apart and putting this above equipment back together per equipment cleaning guide. - Responsible for learning and understanding use of all power-washing equipment and be able to use equipment properly for the cleaning of all floors, walls, and other surfaces as described. - Responsible for learning and understanding the use of all chemicals that will be used for above cleaning. - Ensure proper storage of equipment, chemicals and restaurant supplies in compliance with departmental, company, and OSHA standards, in the dish and pot rooms, kitchens, mop rooms, and trash dock, etc. This includes but is not limited to china, glassware, silverware, trash cans, trash dumpsters, pots, & pans. - Ensure the proper stocking and restocking of all food line china and utensils before, during, and after the restaurant hours of operation. - Must follow specific daily station assignments checklists as directed by Stewarding Supervisor. - All duties above are determined on business needs and other duties may be assigned as required.
Job ID
2021-86687
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - When assigned to Surveillance Monitoring Room, "patrols" the facility through the pan, tilt, and zoom cameras and records all pertinent activity on the digital video recording systems.  Logs and marks recordings and files them in one of several repositories depending on the activity depicted. - Must learn all Table Games offered at property and be trained in cheating methods and card counting in order to be able to recognize that activity when it is occurring. - Must learn policies, procedures, internal Controls, and State Regulations for all gaming and cash handling positions in order to recognize and respond to any deviations by employees. - Similarly, "patrols" the Gaming Floor, the Cashier's Cages, Main Bank, and Count Rooms via CCTV cameras. - Conducts covert floor surveillance as assigned by supervisor. - Coordinates with the Surveillance Supervisor to record the questionable activity for review and possible use as evidence in court. - Prepares daily logs of all pertinent activity. - Works closely with the Guest Safety Department in crime prevention activities. - Assists in the detection of illegal activities in the facility to include the Gaming areas, Food and Beverage areas, and Cage and Count Room areas. - Adheres to all departmental and Human Resources policies and procedures. - Other duties as assigned. - All personnel must be able to work any shift assignment with proper notice. Though shifts are generally stable, other shift assignments may occur to better meet the needs of the department or the property.
Job ID
2021-86803
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Plainridge Park Casino
Job Locations US-PA-Washington
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas.- Observes and reports any and all gaming violations and/or thefts of company property.- Operates monitor room equipment, including basic computer functions; monitors slot equipment of SiS System to provide security for company assets and funds.- Maintains video surveillance of the entire casino (e.g., Gaming Floor, Race/Sports Book, Food and Beverage outlets, cashiers, Count Rooms, parking lots, hotel/casino complex, etc.); records any irregular activity as required.- Participates in court actions relating to gaming violations.- Learns all games in use at the property, and all procedures and cheating indicators of those games; learns and uses various card count systems.- Maintains paper and video logs according to departmental and company procedures; writes reports as necessary.- Maintains thorough knowledge of and ensures compliance with gaming regulations, company policy, and departmental procedures.- Reports and offers solutions for any area of vulnerability to loss from internal or external sources.- Responds to surveillance supervision and gaming control requests, as well as all other departments when necessary.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-87685
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at The Meadows

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