Penn National Gaming, Inc.

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Search Results Page 1 of 24

Job Locations US-NV-Jackpot
- To provide outstanding guest service, both internal and external. - Safeguard company funds while maintaining accurate accountability of funds and to promote the facilities, services, programs, and events of the Cactus Petes properties. - Adhere to established department and property policies and procedures regarding guest service standards. - This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty. - Must maintain the strictest confidence of any and all confidential information disclosed by any Cactus Petes entity or by a guest of Cactus Petes Casinos. - Redeem coins, tickets, chips and cash guest checks. - Maintain and assure the proper handling and routing of all paperwork. - Assist guests in completing mychoice - Enter membership information into computer. - Perform data entry for current events into event codes. - issue replacements cards for guests. - Assist in Marketing promotions and player events involving the promotions department and mychoice. - Assist members with point redemption for cash back and if available, various merchandise. - Support back office, Casino Services Manager, Executive Hosts and Marketing Department. - Resolve any guest problem or perceived inconvenience both positive and negative in nature. - Assist in meeting arriving bus groups. - Act as “Sales Representative” and central information center for the property, usually being the first contact by guests. - Conduct paging in Casino when requested. - Provide complimentaries when play warrants. - Be familiar with the safe handling of cleaning product, equipment, and supplies. - Respond to reasonable guest requests or place guest in contact with appropriate person for assistance.
Job ID
2021-79518
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Cactus Petes
Job Locations US-NV-Jackpot
- Provides friendly and efficient service to guests during check in/check out procedures. - Makes and confirms reservations and assists guests with problems or questions. - Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). - Performs Front Desk, Call Center, and other hotel-related duties when necessary. - Keeps Hotel Services Supervisor informed of any problems. - if assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. - Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. - Maximizes resort revenues by selling reservations based on predetermined rate strategies. - Accurately enters all reservations into the computer system according to departmental policy and procedure. - Provides information to guests regarding local services and events. - Assists the Player Development team with all reservations and requests. - Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort. - Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures. - Remains current on all casino activities and assists guests with all inquiries. - Answers phone and assists with clerical tasks. - Ensures that rooms are clean prior to issuing keys. - Receives cash, checks, Credit cards and comps in payment, obtaining proper approval and authorization. - Maintains an operating bank, renders bills, and issues change. - Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. - Responsible for the control of safe deposit transactions. - Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements. - Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-80563
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Cactus Petes
Job Locations US-LA-Baton Rouge
L'Auberge Casino and Hotel in Baton Rouge is looking for guest service minded individuals to join our team as Table Games Dealers! If you have ever wanted to become a dealer and are someone who likes to create memorable experiences for others, then this opportunity is for you!  No casino experience required!!- Open House will be on Tuesday June 15th, 2021 between 11am - 6pm in Chatsworth Room- Dealer School classes will be held Monday through Friday- Classes will last for 6-8 weeks- There is no cost for Dealer School*- Once classes are completed, you will be asked to audition for a part-time dealer position with the casino*If selected to attend dealer school, you will be required to obtain a state gaming license during school.  The typical cost of the license and paperwork is around $250.00.
Job ID
2020-77152
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-MO-St. Louis
- This position is responsible for providing superior service to our guests.- Must seek out opportunities to be of service.- Maintains highly visible patrols to ensure a safe gaming experience.- Assures quality support to other departments so that they may serve guests more effectively.- Promotes the property promotions and events.- Maintains public order and enforces safety rules.- Responsible for protecting property and assets.- investigates disturbances in the hotel, casino, or racing areas.- Creates fun and excitement with the customer.- Responsible for actively patrolling sections/floor looking for interaction opportunities, answering calls while still maintaining the ability to build relationships.
Job ID
2020-77163
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino St. Louis
Job Locations US-PA-Grantville
- This position is responsible for supporting omnichannel app activations, casino promotions and events.- Assists and supports the Marketing Department with generating App activations for Barstool, mychoice, iGaming and social gaming, casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Responsible for maintaining up-to-date information for all digital initiatives, promotions and app features, benefits and details of casino events to ensure guests will receive accurate and prompt information when requested.- Answers phone calls and proactively assists customers (internal and external) with their concerns - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork referring to lost or stolen patron articles.- Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.   
Job ID
2021-80550
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-York
- This position is responsible for supporting omnichannel app activations, casino promotions and events.- Assists and supports the Marketing Department with generating App activations for Barstool, mychoice, iGaming and social gaming, casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Responsible for maintaining up-to-date information for all digital initiatives, promotions and app features, benefits and details of casino events to ensure guests will receive accurate and prompt information when requested.- Answers phone calls and proactively assists customers (internal and external) with their concerns - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork referring to lost or stolen patron articles.- Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.   
Job ID
2021-83587
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino York
Job Locations US-LA-Baton Rouge
- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. - Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift.  - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with internal Controls. Monitors for compliance. - Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment. - Verifies table inventories and effectively manages table limits. - Effectively handles customer concerns and requests. - Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists with the overall integrity of daily Table Games operations. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-84583
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-PA-Grantville
- Works with Racing Secretary to analyze official past performance records to create and arrange races between horses of equal experience and ability. - Confers with Racing Secretary to plan types of races to schedule and to determine purse for each race. - Reviews applications requesting permission to enter and train horse for competition. - Accepts application and entrance fees from owners-trainers. - Registers names of persons having financial interest in horse. - Reviews racing information to be published in newspaper, racing form, and daily racing program. - Directs activities of workers engaged in duties such as compiling racing information and assigning stable space. - Records information regarding official racing result to keep file on each horse's ability.- Observes race to study ability and form of horse; verifies selection of entries. - Acts as liaison with horsemen on racing-related matters.
Job ID
2021-81749
Position Type
Regular Full-Time
Category
Other
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Responsible for loading race horses in the starting gate before post time and serving as back-up for the Head Starter by performing the following duties in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Serve as a right hand for the Head Starter. - Maintain a log of all horses that come to the gate during training hours. - Log how the horse is handled while being loaded in the starting gate. This is called putting "Marks" on the horse. - The Starter is assigned a horse to handle. They must load the horse to the best of their ability with the information given.  - Report any problems with the horses or the gate to the Head Starter. - Handle race horses and load into the starting gate. - Responsible for maintenance of the starting gate such as washing gate to keep it clean. - inspect batteries for any problems. - Set numbers on top of the starting gate, making sure that the number on the stall matches the number assigned to the horse being loaded into the gate. - Morning work consists of schooling horses or breaking these horses from the gate. Once a new horse is ready, the Asst. Starter sends them to the Head Starter for an application for an OK card. - Have the trainer bring the horse to the gate in the mornings, continually, until the Head Starter feels the horse has overcome the problem and is taken off the Head Starter's list. - Also, working with horses that have some problems while trying to load them into the gate. - Must carry out all duties assigned by the Head Starter.
Job ID
2021-83913
Position Type
Regular Part-Time
Category
Racing Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Philadelphia
- Support Senior Product Manager and Product Team in thinking strategically and creatively to gather product and customer insights and help define the product vision - Develop user stories based on Sportsbook product roadmap features- Parse regulatory documentation to define product features and user stories - Work with developers and designers to define, test, and deploy sportsbook platform features- Build trust and effective relationships with peers/cross-functional teams- Define detailed product requirements and create Product Feature Specifications- Suggest product enhancements to improve user experience- Prioritize the implementation of new features and set specific timelines- Perform quality assessments on the sportsbook product- Conduct research to identify customer needs and market gaps- Help to create personas- Monitor and report on users’ reactions after launching- Research and learn new areas of industry - Analyze competition and future of the market
Job ID
2021-81764
Position Type
Regular Full-Time
Category
Interactive Gaming & Product/Project Management
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-NV-Henderson
MAJOR JOB DUTiES: Duties include, but are not limited to the following:      - Clean on a rotation schedule hotel guest rooms which include but not limited to making of beds by changing bed linens and pillowcases, dusting of furniture, restocking of all needed items, cleaning of batHRoom including but not limited to toilet, walls/windows doors, mirrors, shower/tub, floors. Vacuuming of rooms - Able to release rooms as guest ready - Able to push, pull, lift 10 lbs. frequently, and up to 20 lbs. occasionally - Able to bend and stretch 95% of the working day - Able to stand for extended periods of time - Able to read MSDS , CHiP labels - Able to use proper personal protection equipment when needed - Able to communicate with hotel guests and team members both verbally and written - Able to understand directions given by management   The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2021-79649
Position Type
On-Call
Category
Hotel Operations & Retail
Casino Property
M Resort
Job Locations US-NV-Henderson
MAJOR JOB DUTiES: Duties include, but are not limited to the following:      - Clean on a rotation schedule hotel guest rooms which include but not limited to making of beds by changing bed linens and pillowcases, dusting of furniture, restocking of all needed items, cleaning of batHRoom including but not limited to toilet, walls/windows doors, mirrors, shower/tub, floors. Vacuuming of rooms - Able to release rooms as guest ready - Able to push, pull, lift 10 lbs. frequently, and up to 20 lbs. occasionally - Able to bend and stretch 95% of the working day - Able to stand for extended periods of time - Able to read MSDS , CHiP labels - Able to use proper personal protection equipment when needed - Able to communicate with hotel guests and team members both verbally and written - Able to understand directions given by management   The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2021-82000
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
M Resort
Job Locations US-NV-Jackpot
- Operates sound, lighting, and video equipment for all entertainment programs for the property. - Coordinates equipment operation with material presented, according to notations in script or instructions of performer. - Performs preventative maintenance and ensures equipment is in good working order; makes minor adjustments and repairs to equipment; logs repairs with proper documentation and notifies management when correction of major malfunctions is necessary. - Positions, installs, and connects equipment such as microphones, amplifiers, and lights. - installs, terminates, tests, and labels a variety of low voltage and AV-specific cable types: CAT5/6, coax, speaker wire and sensors. - installs and properly supports a variety of AV components, including but not limited to video displays, projectors, screens, and speakers. - Assists with the installation and termination of AV equipment racks and automation control systems. - Performs start-up and basic debugging of AV and automation systems. - Maintains records and inventory of all cabling and equipment to ensure proper quantities for upcoming events. - Assists management in coordination of all performances and entertainment. - Maintains strict confidentiality in all company matters.
Job ID
2021-84759
Position Type
On-Call
Category
Marketing & Entertainment
Casino Property
Cactus Petes
Job Locations US-PA-Philadelphia
- Demonstrate best-in-class programming skills to develop secure, tested, optimized, scalable code. - Translate business requirements into code. - Collaborate with designers, product managers, ops engineers, client engineers, QA engineers and various other teams and stakeholders to solve innovative problems utilizing out-of-the-box solutions.- Communicate clearly and effectively using Github, Slack, Google Docs, JIRA, so as to keep all stakeholders in-the-loop regarding relevant issues.- Interact thoughtfully and professionally with everyone including non-technical colleagues.- Ability to work in a highly regulated environment and develop code according to regulatory requirements
Job ID
2020-75418
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-MS-Tunica Resorts
- The incumbent on this position is responsible for accurate accountability of the cashier department activity - Performance in this position must be pleasant, efficient, an honest manner at all times - Will also be responsible for accurately completing and updating electronic MTL/MiL and chip bank - Accurately process Poker Room activity; verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Assistant Supervisor or above - This position must be able to perform Cashier duties as needed - Understands department objectives, standards, and guidelines - Posses thorough knowledge of casino policies for all cashier areas - Maintain security and accountability over all funds, to include chips, coins, tokens, cash currency, foreign cash currency and paperwork - Observe and verify funds received and disbursed to other departments, guests and transactions between cashiers - Verify all Cashier and Main Bank paperwork is accurately completed prior to sending to accounting/Audit - All internal customers must be treated with prompt, courteous and friendly service - Be flexible with your schedule and be willing to assist in any cashiering area as needed and instructed to do so by the Cashier Lead/Supervisor on duty - Ensure accurate compliance with E-MTL/MiL paperwork and entry     - Process table fills and credits per requests - Process Poker Room transactions - Perform the duties of front line cashiers as business demands - Perform check cashing transactions - Thorough knowledge of the paid in/out guidelines - Work with Vault to ensure timely process of buys
Job ID
2021-82230
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino Tunica
Job Locations US-LA-Baton Rouge
- The set-up of the banquet facilities including arranging tables, chairs, linens, serve ware, and, if applicable, some decorations. - Plating and serving of the guests meals. - Maintain a clean and organized workspace to ensure a quicker and timelier set-up and tear down of banquet facilities. - Provides personalized service and uses guest name - Resolves service problems according to guidelines - Various other duties may be assigned as roster of banquets changes.
Job ID
2021-80602
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-CO-Black Hawk
Starting pay $9.30/hr. plus tips - Provides fast, friendly, professional and responsive customer service to restaurant guests, restaurant staff, and culinary production team. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Resolves service issues according to established guidelines. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled, or required. - Operates and maintains equipment as required in accordance with established guidelines and safety procedures. - Completes assigned side work as directed.
Job ID
2021-80390
Starting Salary
USD $9.30/Hr.
Position Type
On-Call
Category
Food & Beverage
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-CO-Black Hawk
- Adheres to established department and property policies and procedures regarding guest service standards. - Assembles banquet room with proper linen and glassware as directed by the Banquet Manager. - Supplies and replenishes banquet/meeting rooms with clean glassware and fresh water. - Breaks down all banquet/meeting rooms upon conclusion of event. - Returns all equipment to its proper storage area. - Vacuums each room at conclusion of event. - Maintains established cleaning schedule of banquet space. - Prepares tableware for washing.- Collects all soiled pots and washes/restacks cleaned pots on shelves. - Responsible for removal of garbage and refuse. - Responsible for maintaining general cleanliness and appearance of banquet/meeting rooms. - Cleans and sanitizes all cooking equipment. - Assists banquet and bar service as needed.
Job ID
2021-80443
Starting Salary
USD $15.00/Hr.
Position Type
On-Call
Category
Food & Beverage
Casino Property
Ameristar Casino Resort Spa Black Hawk
Job Locations US-LA-Baton Rouge
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Responsible for learning and being familiar with all of the property’s room outlets, Server functions, and for being able to answer general questions regarding the property. - Anticipate the guest’s needs and respond appropriately with a sense of urgency. - Positively affect interactions with guests and team members. - Set up and break down tables, chairs, staging, podiums, trash cans, dance floor, and banquet equipment for a variety of functions. Keep banquet areas clean and organized. - Work in cooperation with other service personnel to provide a high quality of service, as well as be able to read and comprehend Banquet Event Orders. - Responsible for set up and break down of functions and making sure the next function is set up for success. - Check all supplies, ensuring adequate stock levels, restocking all necessary items. - Assist with overall functions and ensure dining and serving areas are set up and maintained according to standard. - Observe and adhere to Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment. - Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner. - Consistent attendance at company/restaurant training programs as they are scheduled. - Carry out duties with attention to detail, sanitation and safety. - Complete opening, closing and other side duties as assigned by the supervisors. - Pass all tests given including the training in order to retain the knowledge needed to be an effective server. - Maintain a well-groomed, neat and clean appearance. - Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers. - Perform all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards. - Perform all duties as assigned by management. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-80600
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-MS-Robinsonville
- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders- Monitors guest consumption of alcohol and Intervenes as needed according to guidelines- Promotes casino events and programs- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors- Maintains par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse Inventory In accordance with procedure- Places liquors, fruits, glassware, linen, silverware, paper supplies and sundries In their designated places following established storage guidelines and safety procedures- Replaces empty draught beer kegs as may be required- Slices and pits fruit, and fills Ice bins with crushed or cubed Ice from designated Ice machines- Operates and maintains all equipment and utensils as required In accordance with established guidelines and safety procedures- Removes and properly disposes of all debris accumulated at the bar In accordance wIth department procedures- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed In accordance with established health and safety standards
Job ID
2021-81321
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
1st Jackpot Casino Tunica

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