Penn National Gaming, Inc.

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Search Results Page 1 of 33

Job Locations US-LA-Baton Rouge
L'Auberge Casino and Hotel in Baton Rouge is looking for guest service minded individuals to join our team as Table Games Dealers! If you have ever wanted to become a dealer and are someone who likes to create memorable experiences for others, then this opportunity is for you!  No casino experience required!! - Dealer School classes will be held Monday through Friday, beginning TBD- Classes will last for 6-8 weeks- There is no cost for Dealer School*- Once classes are completed, you will be asked to audition for a part-time dealer position with the casino*If selected to attend dealer school, you will be required to obtain a state gaming license during school.  The typical cost of the license and paperwork is around $250.00.
Job ID
2020-77152
Position Type
Regular Part-Time
Category
Hidden (15272)
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-IN-Lawrenceburg
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur.- Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment.- Replaces toilet tissue and refills paper towel dispensers.- Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities in the casino are located. - Straightens chairs as needed.- Removes glasses, cups, paper, and debris from all assigned areas, per procedure.- Adheres to all regulatory, departmental, and company policies and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74420
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-East Chicago
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection.- Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-76181
Category
Hidden (15272)
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IN-Lawrenceburg
- Sorts, counts, folds, marks, or carries linens and makes beds.- Replenishes supplies such as drinking glasses, linen, sundries, and other items.- Checks wraps and renders personal assistance to patrons.  Moves furniture (hangs drapes) and rolls carpet.- Cleans rugs, carpets, upholstered furniture, and draperies.- Dusts furniture, washes walls, ceiling, and woodwork.  Washes windows, door panels, and sills.- Empties wastebaskets and empties and cleans ashtrays.- Transports waste and trash to disposal area.- Replenishes bathroom supplies.- Cleans lobby area, steps, and main public areas when necessary or upon request.- Responsible for obtaining necessary cleaning supplies for departments, fellow employees, and customers as requested.- Cleans employee areas (i.e., break room, back offices, and locker room).- Responds to calls for Housekeeping problems: broken glass, spills, toilet backups, etc.- Shampoos carpets, scrubs steps, and strips and waxes tile floors.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2020-74555
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority, ensuring guests' satisfaction while operating within established guidelines and policies.- Assists the house person with department projects, as needed.- Sorts, counts, folds, marks, or carries linens and makes beds.- Replenishes supplies such as drinking glasses, linens, sundries, and other items.- Cleans rugs, carpets, upholstered furniture, and draperies.- Empties wastebaskets; and empties and cleans ashtrays.- Transports waste and trash to disposal area.- Provides positive communication and uses Hilton CARE Culture skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- Performs all duties in a quiet and orderly manner.
Job ID
2020-74554
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Deep cleans and stocks all men’s restrooms daily.- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur.- Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and disposes according to procedure.- Familiar with the proper use of cleaning solutions and equipment.- Replaces toilet tissue and refills paper towel dispensers.- Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities in the casino are located. - Straightens chairs as needed.- Removes glasses, cups, paper, and debris from all assigned areas, per procedure.- Responsible for back stocking supplies and securing supplies when they arrive.- Performs miscellaneous cleaning tasks as needed: cleans vents, high dusts, wipes walls, etc.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- Adheres to all regulatory, departmental, and company policies and procedures.- Maintains strict confidentiality in all company matters.
Job ID
2020-74419
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-East Chicago
We are currently looking for energetic and outgoing candidates to enroll in Paid Dealer School to learn from the best at Ameristar East Chicago!Apply Today!*Classes begin on Monday, December 7th at 11:30 a.m.*  - Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection.- Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75564
Position Type
Temporary Part-Time
Category
Hidden (15272)
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IN-Lawrenceburg
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Oversees customer boarding and disembarking: provides crowd control, directs traffic, checks ID's, and checks for items not allowed on the boat.- Provides training to new officers and serves as a field training officer as needed.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- Maintains strict confidentiality in all company matters.
Job ID
2020-74415
Position Type
Regular Part-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-LA-Bossier City
Verifies information received from other departments and compile reports as required. Performs recordkeeping, general journal entries, cash reconciliations, and various reporting as required by management.  Reconciles general ledger accounts. ESSENTIAL DUTIES & RESPONSIBILITIES- Verify information received from other departments and compile reports as required.- Perform recordkeeping, general journal entries, cash reconciliations.- Fixed Asset Accounting.- Track all banking activity daily.- Create and distribute daily cash report.- Assist the Controller as needed to complete projects, month-end and year-end work.- Preparation/reconciliation of gaming reports and general ledger accounts as requested.- Other duties as assigned. QUALIFICATION  REQUIREMENTS:Ability to obtain and maintain a Louisiana Non-key gaming employee permit.Record keeping and reportingProficiency with Microsoft Excel Office, intermediate Excel proficiency required.Good verbal and written communication skills.Ability to manage multiple assignments with accuracy and adhere to deadlines.Attention to detail, and ability to work as a part of a team.
Job ID
2020-76743
Position Type
Regular Full-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-NV-Henderson
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Responsible for sign-in and sign-out of individual bank.- Check guests in upon arrival.- Collect proper cash and/or credit card.- Post room charges, paid outs and corrections.- Check guests out upon departure.- Balance posting at the end of the shift.- Prepare a correct and complete cash turn-in sheet. - Maintain informational records as assigned for marketing.- Prepare reports as requested.- Must provide courteous and friendly service to all staff and guests.- Perform related duties as requested.
Job ID
2020-76939
Position Type
On-Call
Category
Hotel Operations/Retail
Casino Property
M Resort
Job Locations US-PA-Wyomissing | US-NV-Las Vegas
- Manages digital marketing analytics reporting and all related processes. - Responsible for regular reporting on marketing KPIs.- Work with multiple stakeholders to identify meaningful digital metrics.- Identify trends in the data that our digital products produce to help inform marketing strategies and product improvements.- Work with product and IT to implement ideal analytic tagging across all digital platforms.- Provide deep analytical analysis on paid media campaigns.- Builds and monitors dashboards to track and optimize digital performance. Makes improvements as needed based upon analytics.- Defines and provides marketing deliverables in real time based upon past campaign performance.- Establishes standardized views for measuring marketing performance across the property, including but not limited to areas of customer loyalty program, promotions, amenity offers, internet/social media engagement.- Develops a site traffic / social engagement report that is delivered to properties monthly. Recommends improvements to internal stakeholders.- Leads an A/B test of restaurant page redesign to determine the effectiveness of menus on page vs dedicated landing page.- Leads oversight and enterprise reporting of online reputation management.- Outlines and implements an attribution model for paid search, social and digital display.- Develops data reporting procedures and templates to help identify project strengths and opportunities. - Oversees day to day analytics for multiple marketing functions in near real time. This includes but is not limited to campaigns, marketing promotions, events, offers, test, and controls.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-76766
Position Type
Regular Full-Time
Category
Marketing/ Entertainment
Casino Property
Penn National Gaming, Inc.
Job Locations US-PA-Philadelphia
- Demonstrate best-in-class programming skills to develop highly innovative, high-impact, consumer-facing mobile products- Translate business requirements into scalable code- Work with an industry-leading design firm and product to create the sportsbook app and implement new features.- Squash bugs to make sure our user experience is unrivaled- Collaborate with designers, product managers, project managers, ops engineers, QA engineers and various other teams and stakeholders to solve innovative problems utilizing out-of-the-box solutions- Communicate clearly and effectively using Github, Slack, Google Docs, ZenHub, and email so that we can all stay on the same page, even when we're juggling a lot of different projects- Interact thoughtfully and professionally with everyone including non-technical colleagues
Job ID
2020-75419
Position Type
Regular Full-Time
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Responsible for the development of Barstool Sports’ marketing creative assets across owned, paid and partner marketing channels.- Develop and lead 360 creative campaigns and experiences across both print and digital mediums (Specialization in the digital landscape and video – paid social and display, email, landing pages).- Direct photo and video production to guide art direction, quality, consistency, and curation of visual storytelling.- Build and maintain relationships with business partners across marketing, product, and PNG design departments.- Continually look for opportunities to improve processes and elevate the quality of work in our growing team.- Tackle complex problems with clear, distinctive creative solutions that enhance Barstool Sports’ outstanding offerings, expertly communicating upward and outward.- Mentor and manage more junior creative staff.- Collaborate with other members of the marketing, product teams and media side of Barstool Sports to ensure assets are aligned- Participate and lead brainstorms, communicate concepts and take direction and feedback- Keep up-to-date on the latest cultural trends - Own and communicate a creative POV that sets a high bar
Job ID
2020-74390
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-LA-Lake Charles
POSITION SUMMARYThe Restaurant Assistant Manager – Asia in this position is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. The Restaurant Assistant Manager - Asia is also responsible for operating and maintaining an efficient and profitable (front-of-the-house) food services operation, as well as for participating in the planning and direction of the assigned outlet(s); manages the activities and functions of the assigned food outlet(s), including monitoring of the budget, staffing issues, and operation performance, ensuring the delivery of quality service and most appropriate price value consistent with L’auberge Casino Resort’s objectives GENERAL ACCOUNTABILITIES(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.) - Creates an atmosphere that induces guests to have L’Auberge Casino Resort as their casino of choice; responsible for actively building and retaining customer relations service.- Opens and closes shift or work area at scheduled times, ensuring restaurant is fully prepared for operation, as well as ensuring cleanliness and security of company assets. - Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that employees are performing duties according to established service standards.- Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.- Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for customers.- Resolves guest concerns or complaints in order to maintain positive customer relations.- Inspects food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.- Develops and maintains an intricate knowledge of restaurant performance by monitoring guest satisfaction, volume, cost, marketing promotions and competitors’ programs in order to implement necessary and innovative changes to ensure Pinnacle Entertainment, Inc. continues to offer superior product and service.- Works with the Restaurant Manager to analyze food cost and forecast business trends in order to make recommendations for revision of menu prices and food specials that will most appropriately meet company needs. - Responsible for ordering and maintaining accurate inventory levels of all restaurant supplies.- Conducts inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets, and guest and employee safety. WORKING CONDITIONS/ESSENTIAL FUNCTIONS - This position operates in a working environment that is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.- Ability to communicate effectively with customers, as well as all levels of employees.- Ability to effectively and efficiently move around dining room.- Ability to review and comprehend all necessary documentation.- Ability to take reservations over the phone.
Job ID
2020-76524
Position Type
Regular Full-Time
Casino Property
L'auberge Lake Charles
Job Locations US-OH-Columbus
SUMMARYThis position will be responsible for enhancing the growth of gaming revenues through the development of our Asian customer base, maintaining relationships with valued Asian guests and marketing our gaming product to potential high-limit Asian guests.  ESSENTIAL DUTIES AND RESPONSIBILITIES - Must be responsible for promoting a positive influence in the Asian community and participating in company-sponsored events.- Identify and develop personal relationships with new and first time Asian guests.- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Identify and develop personal relationships with new and first time guests- Provide personal service to assigned VIP players, issuing complementaries based on player ratings as needed- Contact guests personally and/or send correspondence to invite them to enjoy amenities and/or to special events- Host outside entertainment for our guests, such as professional sporting events, dinners, and theaters- Promote casino events via telemarketing and other communication- Communicate constantly with casino operations and other team members- Follow all safety rules- Adhere to departmental quality standards- Maintain compliance with the Gaming Board Rules, Standards and the company's System of Internal Controls and Sarbanes-Oxley requirements- Work within the guidelines established by the company- Other duties as assigned
Job ID
2020-77121
Position Type
Regular Full-Time
Category
Marketing/ Entertainment
Casino Property
Hollywood Casino at Columbus
Job Locations US-MS-Biloxi
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Table Games Department.- Supervises and directs all Table Games Team Members.- Recommends any changes (games spread and mix, personnel adjustments, etc.) that may be beneficial- Authorizes credit and comps in accordance with established policies.- Submits daily shifts reports and keeps the Senior Director of Operations informed at all times in the absence of the Casino Shift Manager.- Assists with hiring, scheduling, training, counseling, evaluating, and termination of Table Games Team Members.- Assists customers with any problems or requests.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Monitors Table Games internal security.- Ensures that all equipment is in good working order- In the absence of other department heads, settles problems and disputes.- Maintains gaming integrity while ensuring customers expectations are met or exceeded for their assigned shift.- Responsible for the daily and weekly schedule of their assigned shift by:- Determining number of cast members needed based on game spread.- Ensuring that all positions are accurately and adequately filled.- Maintaining a journal of requested time off and grants requests in accordance with departmental policies.- Reviewing sign-in sheets and submits payroll records to accounting.- Maximizes scheduling efficiency while carefully controlling payroll expenses.  - Any and all duties as assigned.
Job ID
2020-75436
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Bay St Louis
- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Assistant Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory on designated shift. - Assist Food & Beverage Outlet Assistant Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-76845
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MI-Detroit
- Assist and execute the short and long-term planning and day-to-day operations of the room division, front desk, and related areas.- Assist with the leadership team of the front desk/reservations and housekeeping operations.- Assist in the implementation and manage the division's annual budget and objectives to meet/exceed management expectations.- Ensure that all guest needs, issues, comments and problems are addressed and resolved to ensure a quality experience and enhance future sales.- Assist and manage booking(s) of all hotel reservations via telephone, facsimile, mail, reservation system, and Internet, to effectively maximize occupancy and revenue.- Assist in managing hotel reservation/inventory system, i.e., Global Distribution System as well as, loading and maintaining rates and information in the designated system.- Assist in overseeing the group rooms and pre-arrivals coordination process. Monitor their scheduling and productivity.- Ensuring procedures are followed and proper controls are in place to minimize losses and expenses and maximize hotel profits.- Assist in preparation of daily team member work schedules and supervisor schedules.- Train, counsel, guide and instruct team members in proper performance of their duties.- Administer all employee relations policies and enforce all company policies, procedures, rules and regulations.- Assist in creating various reports as necessary and attend/hold regular meetings- Initiate and direct heavy cleaning so that the highest level of productivity is maintained and completion schedules are met.- May perform marketing-related duties, issue comps, and etc.- Other job-related duties as assigned.
Job ID
2020-76729
Casino Property
Greektown Casino Hotel
Job Locations US-LA-Baton Rouge
- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department.- Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.- Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Effectively handles customer concerns and requests.- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.- Assists with the overall integrity of daily Table Games operations.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75809
Category
Hidden (15272)
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-IN-East Chicago
- ResponsIble for supervIsIng staff and the overall daIly management of a desIgnated shIft In the Table Games department. ProvIdes oversIght for all games, game protectIon, and overall operatIon of the table games on theIr assIgned shIft.- Supports, admInIsters, and manages operatIonal goals and monItors achIevements of performance and profIt objectIves.- Adheres to schedulIng and coordInates wIth manager regardIng any concerns, wIth attentIon to guest satIsfactIon.- May be responsIble for assIstIng In the budget process for the department by provIdIng recommendatIons; supports complIance to departmental budget InItIatIves; reports budget concerns to manager.- EnthusIastIcally supports, actIvely promotes, and demonstrates superIor customer servIce In accordance wIth departmental and company standards and programs.- Ensures customer servIce standards are followed by all team members and addresses Issues as they arIse. - Ensures enforcement of games procedures and polIcIes as outlIned In company and departmental manuals, and In accordance wIth Internal Controls. MonItors for complIance. MonItors chIps and cash transactIons between Dealers and customers and ensures that proper payout amounts are paId to customers.- ResponsIble for the accountabIlIty of the chIps, cards, dIce, and all other gamIng equIpment. VerIfIes table InventorIes and effectIvely manages table lImIts.- EffectIvely handles customer concerns and requests.- AssIsts wIth responsIbIlIty for the overall engagement of all team members on theIr shIft by addressIng and managIng team member feedback, suggestIons, complaInts, and grIevances.- AssIsts wIth the overall IntegrIty of daIly Table Games operatIons.- ResponsIble for ensurIng regulatory complIance wIthIn area of authorIty and reportIng potentIal Issues to management.- MaIntaIns strIct confIdentIalIty In all departmental and company matters.
Job ID
2020-76515
Category
Casino Operations
Casino Property
Ameristar Casino Hotel East Chicago

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