Penn National Gaming, Inc.

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Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Adheres to all established game procedures, including: - Use of gaming equipment - Providing game security - Money handling - Wager positioning - Verbalizing game - Ability to understand and perform duties in accordance with: - Hollywood Casino Aurora Core Values - Departmental, property, and company policies and standards - illinois Gaming Board requirements - Sarbanes-Oxley - internal Controls - Assists guests in learning games. - Attends departmental and company meetings as required.
Job ID
2021-78345
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Adheres to all established game procedures, including: - Use of gaming equipment - Providing game security - Money handling - Wager positioning - Verbalizing game - Ability to understand and perform duties in accordance with: - Hollywood Casino Aurora Core Values - Departmental, property, and company policies and standards - illinois Gaming Board requirements - Sarbanes-Oxley - internal Controls - Assists guests in learning games. - Attends departmental and company meetings as required.
Job ID
2021-78346
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Safeguards assets, guests, and team members. - Escorts gaming chips, tokens, cash, and other assets to the appropriate personnel. - Monitors guests for signs of intoxication, intervening as needed according to established practices. - Supervises the end of gaming day drop. - Oversees the counting of tokes. - Prepares Security reports in a timely manner and ensures accurateness and completeness. - Demonstrates and follows emergency procedures. - Assists the Maintenance department in an emergency condition. - Ensures no patron under the age of 21 boards casino. - Maintains First Aid/AED certification. - Responds to medical emergencies and completes illness/injury reports. - Attends departmental and company meetings as required.
Job ID
2021-78716
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Safeguards assets, guests, and team members. - Escorts gaming chips, tokens, cash, and other assets to the appropriate personnel. - Monitors guests for signs of intoxication, intervening as needed according to established practices. - Supervises the end of gaming day drop. - Oversees the counting of tokes. - Prepares Security reports in a timely manner and ensures accurateness and completeness. - Demonstrates and follows emergency procedures. - Assists the Maintenance department in an emergency condition. - Ensures no patron under the age of 21 boards casino. - Maintains First Aid/AED certification. - Responds to medical emergencies and completes illness/injury reports. - Attends departmental and company meetings as required.
Job ID
2021-78719
Position Type
Temporary Part-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
 - Responsible for supervising staff and the overall daily management of a designated shift in the Security department.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.  - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.   - Serves as the Security Manager on duty in the absence of the Security Shift Manager - Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws - Maintain safety and inspections reports for the property - Conduct regular security post inspections - Prepare security incident reports and maintain security logs. - Respond to guests and employees concerns and complaints and solve their problems with professionalism and compassion. - Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards. - Interact and cooperate with regulatory, fire/rescue and law enforcement agencies. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters. 
Job ID
2021-78617
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Responsible for providing guidance and daily supervision to staff in the Security department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Enforces internal control policies and procedures. - Enforces underage gambling and drinking laws. - Maintains safety and inspection reports for the property. - Conducts regular Security post inspections. - Prepares Security incident reports and maintains Security logs. - Reports guest and team member concerns and complaints to manager. - Ensures Security team members adhere to uniform dress and grooming standards consistent with department and company policies. - interacts and cooperates with regulatory, fire/rescue, and law enforcement agencies. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79215
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino Aurora

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