Penn National Gaming, Inc.

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Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and Company standards, core values, and programs. - Responsible for ensuring the compliance with all state, health department, and departmental standards within area of responsibility and reports potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.- Ability to follow a predetermined lifeguard stand rotation assignment/guideline.- Provide constant visual surveillance of pool and surrounding area identifying any potential safety or emergency situations. Responds to all situations safely and promptly. - Follow all designated emergency procedures- Ability to recognize a swimmer in distress and perform designated rescue practices, including first-aid and CPR when called upon.- Attends to Guests in pool area, cabanas, daybeds and lounge chairs ensuring memorable visit for the Guests.- Responsible for the daily set up of the pool decks before the pools open to guests and completing a breakdown and reset of the pools each day as they close- Knowledgeable in facility information such as hours of operations, admissions, and appropriately refers Guests to Management or VIP Hosts when necessary.- Ability to identify and report defects throughout the pool and spa areas, notify Supervisors of immediate hazards, injuries, equipment, or processes that negatively impact operations. - Responsible for maintaining cleanliness of pool deck and facilities, including but not limited to, straightening and stacking chairs, collecting soiled towels, removal of trash, cups and other debris, moving chairs or umbrellas, folding/rolling towels, cleaning signage, obtaining fresh towels from loading dock, and delivering soiled towels to loading dock.- Ensures all Guest areas stocked with towels and supplies.- Enforces all pool rules and related regulations in a polite, but firm manner, contacting Management when necessary.- Assists Guests in locating available lounge chairs when requested.- Watches the assigned areas in rotation to prevent accidents and injuries. - Performs other job-related duties as assigned
Job ID
2021-77691
Position Type
Seasonal
Category
Other
Casino Property
M Resort
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and Company standards, core values, and programs. - Responsible for ensuring the compliance with all state, health department, and departmental standards within area of responsibility and reports potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.- Provides prompt, courteous service to Guests while maintaining a friendly and pleasant atmosphere.- Provides quality service to both internal and external Guests, specifically maintaining established quality standards for timely food and beverage.- Performs cleaning and anticipatory maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, liquor, wine, and ice as needed.- Takes out garbage as necessary.- Changes kegs, beer tanks, CO2 tanks, and soda bibs for soda guns as needed.- Maintains the cleanliness and organization of all bar service areas.- Brings bar equipment, buckets, and glassware to/from dishwashing support.- Maintains an accurate bottle for bottle log of used product. - Completes a daily audit of liquor, beer, mixer, and produce inventory. Creates a list of suggested needs and maintains and accurate list of 86’d items.- Responsible for proper check-in and storage of all Warehouse orders and promptly alerts Management of any shortages, overages, or missing product. - Operates dishwashing unit as needed to ensure proper stock of barware is maintained. - Takes empty kegs to Purchasing or warehouse location.- Maintain stock room, sweep, mop, remove trash and ensure all items are sufficiently stocked.- Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising by performing model/presenter tasks.- Participate with Brand on social media platforms as indicated by management. Post events, brand communication material, and participate in marketing campaigns via social media.- Performs other job-related duties as assigned
Job ID
2021-77697
Position Type
Seasonal
Category
Other
Casino Property
M Resort
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and Company standards, core values, and programs. - Responsible for ensuring the compliance with all state, health department, and departmental standards within area of responsibility and reports potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.- Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere.- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.- Keeps informed of all new developments within the department.- Assists with collection and transportation of dirty or soiled glassware.- Responsible for maintaining designated pour costs through use of jiggers and recipe adherence at all times.- Understands sequence of service with regards to guests dining at bar counters and can make recommendations of food menu items when appropriate.- Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws, regulations, and policies.- Upsells spirits, suggestively sells cocktails, and promotes current specials. Regularly replenishes beverages, abiding by responsible alcohol service regulations.- Converses with Guests about alcoholic beverages, advising the types and styles of beverage, taking beverage orders and serving beverage.- Maintains appropriate conversation topics and tone with Guests.- Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated; monitor disruptive guests and promptly notify management.- Refuse further service of alcohol to intoxicated Guests in a courteous and safety-minded manner. - Monitors factors which interfere with the total experience of the guest.- Professionally handles billing and payment of bills in compliance with established policies and procedures.- Strictly adheres to established policies and procedures with regard to the proper handling of any cash, comps, room charges, credit cards, coupons, and other forms of payment as provided by the guest- Works with safety as a priority and follows department and company safety standards.- Maintains relevant knowledge of industry through continuing education and training.- Complete and oversee set-up and clearing of the bar area- Communicates item stock to Management and maintains an accurate list of “out”/86’d items.- Performs prep tasks when not serving guests by helping to stock items or clean work areas. - Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising by performing model/presenter tasks.- Participate with Brand on social media platforms as indicated by management. Post events, brand communication material, and participate in marketing campaigns via social media.- Performs other job-related duties as assigned 
Job ID
2021-77696
Position Type
Seasonal
Category
Other
Casino Property
M Resort
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and Company standards, core values, and programs. - Responsible for ensuring the compliance with all state, health department, and departmental standards within area of responsibility and reports potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.- Welcome and acknowledge all guests according to company standards in a timely, friendly and efficient manner.- Ability to speak to Guests and Team Members using clear and professional language and tone at all times. - Provides prompt, courteous, and quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage service while maintaining a friendly and pleasant demeanor.- Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws, regulations, and policies.- Places order with bartender through use of POS system, inspects order for quality, collects and adds appropriate garnish, places on tray and serves to patrons. - Collaborate with bartenders and kitchen team members to ensure accuracy of order. - Upsells and suggestively sells menu items, specials, and beverages at all times.- Ability to memorize and recall the full Pool and/or Dayclub menu along with respective pricing and preparation. - Full knowledge of wine selection, wine service, and beer service.- Performs prep tasks when not serving guests by helping to stock items or clean work areas. - Accurately total, process, and collect payments from guests to include, but not limited to, using the point-of-sale system- Performs basic cashiering procedures like handling money, processing credit and debit cards, making change and processing gift certificates, cards and vouchers.- Responsible for billing/credit card/payment and collecting feedback from the guest- Takes ownership of Guest requests and follow-up and takes responsibility for ensuring a positive Guest experience.- Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated; monitor disruptive guests and promptly notify management.- Refuse further service of alcohol to intoxicated Guests in a courteous and safety-minded manner. - Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising by performing model/presenter tasks.- Participate with Brand on social media platforms as indicated by management. Post events, brand communication material, and participate in marketing campaigns via social media.- Performs other job-related duties as assigned
Job ID
2021-77694
Position Type
Seasonal
Category
Other
Casino Property
M Resort
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and Company standards, core values, and programs. - Responsible for ensuring the compliance with all state, health department, and departmental standards within area of responsibility and reports potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.- Ability to read a map and familiarize self with VIP section layout, as well as lounge chair layout.- Ability to read kitchen prep tickets and identify food items in a prompt manner.- Organize and prioritize food and beverage orders prior to serving to ensure that they are correct, properly presented and that special requests have been met.- Ability to gather food items and properly bag or plate items and supply necessary utensils and condiments to Guests based off of quantity of items.- Delivers or “runs” food to appropriate VIP sections or pool areas once order has been prepared by kitchen.- Ability to identify and communicate challenges with food items preparations and/or extended wait times to Management.- Knows what each menu item looks like when prepared and able to identify and correct missing or incomplete items. - Ensures food orders are handled carefully and delivered in a prompt manner. - Ensures order accuracy upon delivery of food and notifies server and Management when service breakdowns occur.- Maintains complete knowledge on all in house services and functions.- Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising by performing model/presenter tasks.- Participate with Brand on social media platforms as indicated by management. Post events, brand communication material, and participate in marketing campaigns via social media.- Responsible for overall cleanliness of the kitchen expedition area.  
Job ID
2021-77695
Position Type
Seasonal
Category
Other
Casino Property
M Resort
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and Company standards, core values, and programs. - Responsible for ensuring the compliance with all state, health department, and departmental standards within area of responsibility and reports potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.- Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere.- Greets all Guests upon arrival, distributes towels in accordance with towel policy. - Recognize and cultivate regular guests and repeat business.- Responsible for accurately checking in all pool rental Guests and providing access to venue according to Daily Amenity Rental sheets.- Responsible for assisting with seating and towel service of all VIP reservations.- Responsible for accurately inputting, enforcing, and payment processing of all admissions for the resort pool and day club. - Handle all payments including room charges, cash, credit card, comps etc. through the POS system.  - Maintains sundry supplies and ensures inventory is stocked and orders are communicated to Management as needed- Receives and documents all phone calls for Guest VIP Seating inquiries. Generates and delivers appropriate message to VIP Host Team or Management staff as necessary.- Acts as communications center for guest calls, management, auxiliary departments and pool staff. - Keeps informed of all new developments within the department.- Knowledgeable in all hotel, pool, and dayclub facility operations and services to accurately answer guest inquiries.- When called upon, resets chairs, umbrellas, removes towels, empties towel bins, or cleans Guest areas on the pool deck.- Performs other job-related duties as assigned
Job ID
2021-77925
Position Type
Seasonal
Category
Other
Casino Property
M Resort
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for oversight of Team Members, operational tasks, and food and beverage operations in areas of assignment, including but not limited to, Pool Operations, Day Club Operations, Lounge Operations, and Concert Operations. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and Company standards, core values, and programs. - Responsible for ensuring the compliance with all state, health department, and departmental standards within area of responsibility and reports potential issues to management.- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Generates opening paperwork, including but not limited to, staffing emails, revenue goals, lifeguard rotations, reservation floor plans, service floor plans, and bar staffing. - Responsible for ensuring proper Lifeguarding requirements are maintained. Responsible for taking Lifeguard stand to cover call-outs or to assist with other Team Member or staffing related issues. - Assists in the interviewing, hiring, orientation, and training of all Team Members. Has the ability to identify and provide personalized training when applicable.- Responsible for observing weather conditions as they relate to Guest safety and to implement the necessary safety precautions and communicate to staff, Guests, Management, and internal departments.- Assists in maintenance of cost control methods and procedures by monitoring pars and inventory. Responsible for supporting compliance to departmental budgets.- Schedules and coordinates pool staff for daily operations, on-going training, and mandatory meetings. Communicates staffing challenges to Management. Communicates staffing issues and provides coverage for call-outs.- Checks to ensure Pool Decks, Restrooms, Bars, and Lounge areas are adequately cleaned and properly stocked.- Checks the proper maintenance of the equipment and sanitation of pools and pool facilities- Responds to guest needs, resolves issues as they arise, communicates service breakdowns, and reports continual challenges and makes recommendations to Manager.- Assists Manager with administrative duties. - Acts as a liaison between the pool operations and all other departments, communicating relevant information to the pool operations staff as needed.- Assists in cross training of team members while encouraging, reinforcing, and supporting peers and team.- Maintains strict confidentiality in all departmental and company matters.- Monitors accuracy of the Cabana inventory, daily sales and revenue goals, and is able to make recommended changes- Prevents accidents through enforcement of policies, rules and regulations governing the conduct of staff and patrons using the pool and the surrounding area.- Updates / monitors daily payroll, ensuring all associates are punching in/out correctly- Complete daily Pool Operations reports. - Attend meetings and complete tasks / projects assigned by management.
Job ID
2021-77927
Position Type
Seasonal
Category
Other
Casino Property
M Resort

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