Penn National Gaming, Inc.

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US-NM-Hobbs
4 days ago
SUMMARY The Executive Administrative Assistant will provide support services directly to the General Manager and the other senior managers at the property.   ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary:   - Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Responsible for drafting, preparing, typing or transcribing general correspondence, communications, reports, spreadsheets, databases, charts, graphs, manuals, presentations, calendars, agendas, itineraries, meeting minutes, and other documents as needed in the day to day operations of the organization. - Scheduling appointments and keeping a current calendar of events and activities including preparing and verifying travel arrangements, scheduling meetings, conferences and community or social engagements as needed; - Answers telephone and in-person inquiries including accurately recording and communicating messages; - Files and organizes documents and materials. - Manages libraries of a variety of information including internal controls and documents. - Processes incoming and outgoing mail. - Provides support services to other managers and supervisors as requested or needed. - Orders and maintains inventories of company assets and supplies. - Provides quality receptionist duties as needed. - Communicates with vendors to ensure that all machines operate efficiently and continuously. - Attends all departmental and company training programs or meetings as directed. - Adheres to all company policies and procedures. - Meets all departmental or company deadlines. - Performs all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter. - Meets professional appearance and grooming requirements. - Provides office support which will promote business productivity and efficiency. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters. SUPERVISORY RESPONSIBILITIES                                                    This job does not have supervisory responsibilities.
Job ID
2017-44194
Position Type
Regular Full-Time
Category
Administrative
Zia Park Casino
US-NM-Hobbs
4 days ago
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary:   - Responsible for assisting in directing the operations and staff of the HR department. Assist in developing, implementing and managing operational goals and monitors achievements of performance and profit objectives. - Serves as strategic business partner to various client groups. Understands the organizational structure for each department; develops and maintains knowledge of the business unit needs; and provides HR support to team members at all levels of the organization. - Develops and maintains productive, informative, and respectful relationships that support achievement of business focused results with assigned departments. - Assist in identifying and developing strategies for client groups with respect to turnover, recruitment, staff development, engagement, employee relations, guest service, compensation, benefits/wellness, and, performance management issues. - Assists in preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM/VP HR. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    - Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. Partners with the top HR leader in the monthly reconciliation, P&L review and approving departmental purchasing. - Partners with Executives to determine the Human Resources department’s strategy and its needs. - Analyzes property trends and metrics relative to engagement, turnover, staff development, etc. in partnership with HR team. Assist in Developing solutions, programs and policies, as necessary, relating to turnover, recruitment, engagement, leadership opportunities; Reviews and benchmarks the internal and external environment to improve HR policies and initiatives. - Assist in developing reports and other key metrics; including but not limited to Strategic Plan. - Conducts and oversees effective, thorough and objective investigations in cases of grievances, harassment, employee concerns or EEOC issues. - Supports the internal and external recruitment efforts for the property to include, but not limited to: - Managing Open Job Requisitions for Exempt roles - Pre-screen potential candidates and build talent pool for all positions - Developing sourcing strategies for open roles - Manages and resolves employee and/or labor relations issues; handles grievances and arbitrations if applicable. - Maintains current knowledge of HR policies, programs, laws and regulations. - Provides performance management (coaching, counseling, career development, corrective action and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations, and internal policy/procedure. - Assists Executive leaders to identify Manager development opportunities and ensure they are able to meet current and future performance standards. - Participates in the creation of the property Talent Review process and development plans for property leaders. - Works closely with management and employees to improve work relationships, build morale, increase productivity - and retention. - Participates in and provides human resources updates and feedback in property management meetings at various levels. - Develop and maintain knowledge of assigned department’s jobs, organization structures, and compensation and operating practices relating to Human Resources. - Monitors, evaluates, and develops strategies and practices to address potential areas of conflict among managers, employees, and departments. - Provides guidance and counsel to management concerning corrective actions, performance reviews, and terminations, to ensure compliance with governmental laws and regulations and internal policies and procedures. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM/VP HR. - Maintains strict confidentiality in all departmental and company matters. SUPERVISORY RESPONSIBILITIES                                                    This job has supervisory responsibilities.   - Responsible for staff development and training programs. - Responsible for rewards and recognition program to maximize employee engagement. - Evaluates team members within department and delivers constructive feedback to employees in regards to performance. - Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Determines work procedures and expedites workflow. - Responsible for employee performance (disciplining, coaching, counseling).
Job ID
2017-44030
Position Type
Regular Full-Time
Category
Human Resources
Zia Park Casino
US-NM-Hobbs
4 days ago
SUMMARY: Oversees successful execution of all banquet functions. Creates new business through marketing networking in order to assist in reaching profitability, guest satisfaction, workforce strenght and compliance goals. Provides encouragement, sets high expectations and sets proud and positive examples necessary to ensure a fun, exciting and professional working environment for our staff and a pleasant and entertaining experience for our guests. ESSENTIAL DUTIES & RESPONSIBILITIES: - Follow up on all inquires from internal/external guests on catering room needs in both verbal and written communication forms - Book functions and handle appropriate menu planning, room set up and other special needs of guests - Oversee the proper execution of all catering events - Determine blocks for groups with catering needs - Coordinate with pertinent departments regarding needs for events - Bill all charges to appropriate departments/external guests - Provide upcoming events and distribute to all necessary departments - Develop and monitor departmental budget - Order all supplies - Submit proper notice of events to Director Food & Beverage, and his/her designate Manager - Receive all sales leads and inquiries about meeting space - Prepare contract and follow up with client based on payment - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Adhere to all corporate and local policies, procedures, and operating guidelines. - Assists and maintain food and beverage costs through control and supervision. - Ensures that all employees adhere to company's standards.  - Directs interviews and hiring, assignments of duties, motivation of staff, evaluations and management of staff. - Responsible for maintaining personnel performance records and monitor staffing levels to maintain budgeted levels of employment.  - Requisition supplies from food storeroom and maintain adequate par levels.  - Review financial transactions and monitor budget to ensure a efficient operation and that expenditures stay within budget limitations.  - Have knowledge of and practice food and alcoholic beverages handling procedures to ensure guest safety.   - During certain times throughout the year will be expected to assist in supervising other outlets as deemed necessary by the F&B Director. -  Performs other duties as may be assigned by department and/or company management. - Monitor the condition of ballrooms, carpet, painting, wallpaper, lights, etc. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership. -  Responsible for recruiting, hiring, and training to maintain budgeted staffing levels. - Supervise hourly staff to ensure optimum operating efficiencies and appropriate staffing. - Recommends as to the hiring, firing, advancement, or promotions of employees. - Estimates food, non-food and beverage needs and requisitions all items needed for staff to successfully perform in the outlet     SUPERVISORY RESPONSIBILITIES   - This position has supervisory responsibilities for all front of house banquet staff.
Job ID
2017-42167
Position Type
Regular Full-Time
Category
Food and Beverage
Zia Park Casino
US-NM-Hobbs
4 days ago
SUMMARY: Provide prompt and efficient beverage service to guests.  Establishes rapport with guests and creates a friendly and fun atmosphere for banquets, meetings and other events.  ESSENTIAL DUTIES & RESPONSIBILITIES: - Take orders and serve food and drinks to customers.   - Clean and maintain station:  empty ashtrays, remove trash, wipe tables, clear dirty dishes, remove empty glasses, push in chairs, etc. as required. - Operate cash register: take money and make change, as required. - Answer all questions asked by guests about the menu items and/or property amentities. - Ensure the safety and security of employees and guests. - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Adhere to all corporate and local policies, procedures, and operating guidelines. - May be required to answer questions when a manager is not available. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership. - Performs other duties as may be assigned by department and/or company management.     SUPERVISORY RESPONSIBILITIES   - This position has no supervisory responsibilities.
Job ID
2017-42383
Position Type
On-Call
Category
Food and Beverage
Zia Park Casino
US-NM-Hobbs
4 days ago
SUMMARY: Maintain high standards of cleanliness in accordance with the policies and procedures set forth by the company.   Assist customers as necessary to ensure their satisfaction.   ESSENTIAL DUTIES & RESPONSIBILITIES: - Responsible for cleaning all slot machines, floors, windows, walls, stairs, and elevators. - Responsible for spot vacuuming as required. - Cleaning, disinfecting, and restocking all restrooms. - Mopping floors around the bars, restrooms and other areas as needed. - Responsible for removing all trash and debris from machines, emptying and cleaning of all ashtrays.  Trash and debris to be deposited in the outside dumpster. - Use of chemicals for cleaning and personal protective equipment. - Ability to read, follow instructions, and understand visual aids. - Must be able to interact with guests and provide guest service according to company standards. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership. - Performs other duties as may be assigned by department and/or company management.   SUPERVISORY RESPONSIBILITIES   - This position has no supervisory responsibilities.
Job ID
2017-43022
Position Type
Regular Part-Time
Category
Casino Operations
Zia Park Casino
US-NM-Hobbs
4 days ago
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary:   - Responsible for supervising staff and the overall daily management of A/P, GL, Payroll, Accounting and Receiving department(s). Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Establishes, or recommends to management, major corporate economic strategies, objectives, and policies for company. - Prepares monthly financial statement in accordance with GAAP.  Including review and audit of account analysis, cash management and revenue audit. - Ensures timely audits of revenue accounting. - Prepares reports which summarize and forecast company business activity and financial position in areas of income, expenses, and earnings based on past, present, and expected operations. - Provides management with timely review of organization’s financial status and progress in its various programs and activities. - Directs determination of depreciation rates to apply to capital assets. - Advises management on desirable operational adjustments due to tax code revisions. - Arranges for audits of company’s accounts. - Prepares reports required by regulatory agencies. - Examines accounts and records and computes taxes owed according to prescribed rates, laws, and regulations. - Completes form for tax refunds; ensures that organization complies with tax payment, information reporting, and other taxing authority requirements. - Collects and analyzes records of present and past operations, trends and costs, estimated and realized revenues, administrative commitments, and obligations incurred to project future revenues and expenses. - Maintains Financial Accounting, Accounts Payable, Fixed Asset, Payroll, and CDS systems which provide control of revenues and expenditures. - Develops and implements cost control measures. - Advises management on matters such as effective use of resources and assumptions underlying budget forecasts. - Interprets budgets to management. - Works with management in strategic planning or new product development. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters. SUPERVISORY RESPONSIBILITIES                                                    This job has supervisory responsibilities.  Responsible for staff development and training programs. - Responsible for rewards and recognition program to maximize employee engagement. - Evaluates team members within department and delivers constructive feedback to employees in regards to performance. - Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Determines work procedures and expedites workflow. - Responsible for employee performance (disciplining, coaching, counseling).
Job ID
2017-44140
Position Type
Regular Full-Time
Category
Accounting/Finance
Zia Park Casino
US-NM-Hobbs
4 days ago
- Safe efficient production of food products including quality and quantity control, par levels, food storage, and product rotation, cutting, slicing, sauté, frying, mixing, grilling, etc. - Follow Standard Operational Procedures (SOP’s) and production list to meet required par levels and specifications for assigned station or duties. - Maintain standards of sanitation, kitchen and personal hygiene and cleanliness, as well as food service techniques and safety all with regard to the safe handling of food products for guest’s consumption. - Display knowledge of all emergency procedures including familiarity with SDS (Safety Data Sheets) for chemical usage. - Communicate on a consistent basis with supervising Chef keeping them abreast of all department activities, and ensure that kitchen and equipment are in good working order and that the work area is clean and hazard-free. - Notify supervising Chef immediately if kitchen and equipment are not in good, safe working order. - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Adhere to all corporate and local policies, procedures, and operating guidelines. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership. - Performs other duties as may be assigned by department and/or company management.
Job ID
2017-45538
Position Type
Regular Full-Time
Category
Food and Beverage
Zia Park Casino
US-NM-Hobbs
4 days ago
- Safe efficient production of food products including quality and quantity control, par levels, food storage, and product rotation, cutting, slicing, sauté, frying, mixing, grilling, etc. - Assist with set up and operation of multiple stations within area, coach Cook Level I for cross utilization of - labor and upward mobility opportunities. - Produce Stocks, Soups, Sauces as part of preparation of daily food (meal period) service. - Follow Standard Operational Procedures (SOP’s) and production list to meet required par levels and specifications for assigned station or duties. - Maintains standards of sanitation, kitchen and personal hygiene and cleanliness, as well as food service techniques and safety all with regard to the safe handling of food products for guest’s consumption. - Display knowledge of all emergency procedures including familiarity with MSDS (Material Safety Data Sheets) for chemical usage. - Communicate on a consistent basis with supervising Chef keeping them abreast of all department activities, and ensure that kitchen and equipment are in good working order and that the work area is clean and hazard-free. - Notify supervising Chef immediately if kitchen and equipment are not in good, safe working order. - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Adhere to all corporate and local policies, procedures, and operating guidelines. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership. Performs other duties as may be assigned by department and/or company management.
Job ID
2017-44650
Position Type
Regular Full-Time
Category
Food and Beverage
Zia Park Casino
US-NM-Hobbs
4 days ago
ESSENTIAL DUTIES AND RESPONSIBILITIES: Wash all dishes, glassware, silver, kitchenware and utensils as required. Maintain all back of the house areas in a clean and orderly fashion. Perform deep cleaning as assigned by supervisor. Become well versed in all ware washing equipment operation, maintenance, and safety procedures. Adhere to all Corporate and local policies, procedures, and operating guidelines. Must work well under pressure, and meet multiple and sometimes competing deadlines. Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors. Other duties may be assigned.
Job ID
2017-44112
Position Type
Regular Full-Time
Category
Food and Beverage
Zia Park Casino
US-NM-Hobbs
4 days ago
  ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary:   - Cut grass   - Remove dead bushes and trees   - Remove snow   - Clear brush and debris, as necessary   - Place stone and rocks in areas and set up stone landscape areas, as necessary   - Assist the track maintenance team in the process of maintaining the track and barn area, as necessary    
Job ID
2017-44175
Position Type
Regular Part-Time
Category
Facilities
Zia Park Casino
US-NM-Hobbs
4 days ago
SUMMARY: Maintain high standards of cleanliness in accordance with the policies and procedures set forth by the company.   Assist customers as necessary to ensure their satisfaction.   ESSENTIAL DUTIES & RESPONSIBILITIES: - Supplies rooms with all amenities and linens - Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by Executive Housekeeper, Housekeeping Lead, Supervisor, Manager or Director - Cleans all windows and mirrors, dusts, and sanitizes bathrooms in guest rooms - Vacuums and cleans carpeted areas and behind furniture - Assures that every room is clean and everything in room is in proper working order - Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels and all amenities - Ensures all linens and towels are without defect - Completes daily housekeeping reports, if necessary - Works as a team with other employees - Responsible for providing exceptional Red Carpet Customer Service to all guests - Properly reports and turns in all lost and found items - Greets all guests throughout shift with the proper salutation and pleasant expression - Reports all safety hazards or maintenance deficiencies for proper handling - Maintains and cleans all equipment used throughout the course of a shift - And any other duties as assigned by management   SUPERVISORY RESPONSIBILITIES - This position has no supervisory responsibilities.
Job ID
2017-45740
Position Type
Regular Part-Time
Category
Hotel Services
Zia Park Casino
US-NM-Hobbs
4 days ago
ESSENTIAL DUTIES AND RESPONSIBILITIES: Wash all dishes, glassware, silver, kitchenware and utensils as required. Maintain all back of the house areas in a clean and orderly fashion. Perform deep cleaning as assigned by supervisor. Become well versed in all ware washing equipment operation, maintenance, and safety procedures. Adhere to all Corporate and local policies, procedures, and operating guidelines. Must work well under pressure, and meet multiple and sometimes competing deadlines. Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors. Other duties may be assigned
Job ID
2017-44111
Position Type
Regular Full-Time
Category
Food and Beverage
Zia Park Casino
US-NM-Hobbs
4 days ago
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary:   - Responsible for supervising and managing members of HR staff. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Develops and maintains productive, informative, and respectful relationships that support achievement of business focused results with assigned departments. - Serves as business partner to various client groups. Understands the organizational structure for each department; develops and maintains knowledge of the business unit needs; and, provides HR support to team members at all levels of the organization. - Identifies and develops strategies for client groups with respect to turnover, recruitment, staff development, engagement, employee relations, guest service, compensation, benefits/wellness and performance management issues. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction - Partners with top HR leader and other members of the HR team in the monthly budget reconciliations, P&L review, and approving departmental purchasing. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Partners with top HR executive to determine Human Resources department’s strategy and its needs. - Supports the internal and external recruitment efforts for the property to include, but not limited to: - Managing Open Job Requisitions for Exempt roles - Pre-screen potential candidates and build talent pool for all positions - Developing sourcing strategies for open roles - Analyzes property trends and metrics relative to engagement, turnover, staff development, etc. in partnership with HR team and develops solutions, programs and policies as necessary. - Manages and resolve employee and/or labor relations issues. Conducts effective, thorough and objective investigations in cases of grievances, harassment, employee concerns or EEOC issues. - Maintains in depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. - Provides performance management (coaching, counseling, career development, corrective action and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations and internal policy/procedure. - Works closely with management and employees to improve work relationships, build morale, increase productivity - and retention. - Maintains current knowledge of HR policies, programs, laws and regulations. - Develops reports and other key metrics, including but not limited to, the monthly HR Scorecard, Strategic Plan or other identified HR analytics. - Creates and develops staff development programs and delivers results that corresponds with established goals. Analyzes results from programs and redirects as necessary for talent development purposes. - Participates in and provides human resources updates and feedback in property management meetings at various levels. - Provides guidance and counsel to management concerning corrective actions, performance reviews, and terminations, to ensure compliance with governmental laws and regulations and internal policies and procedures - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters SUPERVISORY RESPONSIBILITIES                                                    This job has supervisory responsibilities.   - Responsible for staff development and training programs. - Responsible for rewards and recognition program to maximize employee engagement. - Evaluates team members within department and delivers constructive feedback to employees in regards to performance. - Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Determines work procedures and expedites workflow. - Responsible for employee performance (disciplining, coaching, counseling). LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.   REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Job ID
2017-45127
Position Type
Regular Full-Time
Zia Park Casino
US-NM-Hobbs
4 days ago
  ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary:   - Responsible for providing guidance and daily supervision to staff in the facilities department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Assists with all maintenance and construction projects and suggests best practice for using in-house resources or outside vendors - Inspects projects after completion for satisfactory results. - Assists with grounds crew and maintenance of property grounds. - Responds to all emergencies per established procedures and assists team members/resources in the event of an emergency. - Adheres to preventive maintenance schedules for facility. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2017-44177
Position Type
Regular Full-Time
Category
Facilities
Zia Park Casino
US-NM-Hobbs
4 days ago
Sells pari-mutuel tickets to patrons.   Cashes pari-mutuel tickets for patrons.   Summons security personnel to apprehend persons attempting to cash fraudulent tickets and underage bettors, or directs patron to supervisory personnel to resolve questions of ticket validity.   Requisitions additional cash as required.   Keeps daily balance sheet of amount and number of transactions.
Job ID
2017-45120
Position Type
Seasonal
Category
Mutuels
Zia Park Casino
US-NM-Hobbs
4 days ago
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: Has the responsibility for the provision of optimum patient care in accordance with the EMS act of 1985 (Act 45) and all regional guidelines/protocols.
Job ID
2017-44877
Position Type
Seasonal
Category
Security
Zia Park Casino
US-NM-Hobbs
4 days ago
- Responsible for cleaning all jockey, barn and racing area floors, windows, walls, stairs, and elevators. - Responsible for spot vacuuming as required. - Cleaning, disinfecting, and restocking all restrooms in jockey, barn and racing areas. - Mopping floors around the bars, restrooms and other areas as needed. - Responsible for removing all trash and debris from jockey, barn, and racing areas.Trash and debris to be deposited in the outside dumpster. - Use of chemicals for cleaning and personal protective equipment. - Ability to read, follow instructions, and understand visual aids. - Must be able to interact with guests and provide guest service according to company standards. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership. - Performs other duties as may be assigned by department and/or company management.
Job ID
2017-42960
Position Type
Seasonal
Category
Racing Operations
Zia Park Casino
US-NM-Hobbs
4 days ago
- Promote and maintain excellent customer service with each patron and employee you may come in contact with. - Greet all guests and assist our guests as necessary to ensure their satisfaction and return to the casino and racetrack. - Provide security on assigned security posts: maintain high visibility; handle problem situations; watch for safety hazards; provide assistance in medical situations if required.  - Patrol buildings and grounds of the facility as directed.  - Stand watch at assigned security posts in order to oversee the comfort, safety and security of our guests and livestock. - Provide assistance to patrons: give directions, call cabs, assist with car trouble, etc.  - Provide special assistance to disabled patrons as necessary. - Dispatch other officers to various assignments and maintain activity log sheets.  - Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure. - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures. - Must be knowledgeable of all special events and promotional activities available to guests. - Presents oneself as a credit to the Company and encourages others to do the same. - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors. - Adhere to all departments/company policies and procedures. - Performs all other related and compatible duties as assigned.
Job ID
2017-44180
Position Type
Seasonal
Category
Racing Operations
Zia Park Casino
US-NM-Hobbs
4 days ago
SUMMARY: Provide a safe and secure environment for customers and for company property and employees.  Assist customers as necessary to ensure their satisfaction.   ESSENTIAL DUTIES & RESPONSIBILITIES: - Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you may come in contact with. - Greet all guests and assist our guests as necessary to ensure their satisfaction and return to the casino. - Provide security on assigned security posts: maintain high visibility; handle problem situations; watch for safety hazards; provide assistance in medical situations if required.  - Patrol buildings and grounds of the facility as directed.  - Stand watch at assigned security posts in order to oversee the comfort, safety and security of our guests. - Provide security escorts for all monetary transfers, fills, and credits.  - Provide assistance to customers: give directions, call cabs, assist with car trouble, etc.  - Provide special assistance to disabled patrons as necessary. - Monitor all entry and exit from soft count, and vault, and maintains logs of these activities if required. - Dispatch other officers to various assignments and maintain activity log sheets.  - Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure. - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures. - Must be knowledgeable of all special events and promotional activities available to guests. - Presents oneself as a credit to the Company and encourages others to do the same. - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors. - Adhere to all departments/company policies and procedures.  - Performs all other related and compatible duties as assigned.     SUPERVISORY RESPONSIBILITIES - This position has no supervisory responsibilities.
Job ID
2017-44179
Position Type
Regular Full-Time
Category
Security
Zia Park Casino
US-NM-Hobbs
4 days ago
SUMMARY: Provide excellent guest service on paying out jackpots and handling minor slot machine malfunctions.  Serve beverages to casino guests in a prompt and friendly manner to ensure their satisfaction by providing excellent service to customers.  Assist casino customers by promoting the Black Gold Club Membership and its benefits through customer sign-ups.    ESSENTIAL DUTIES & RESPONSIBILITIES: - Promote and maintain all steps in the customer service program with each patron and employee you may come in contact with - Handle jackpot requests and transactions. - Replenish slot machine printer paper on all slot products. - Reset machines and repair minor malfunctions. - Count and verify change bank amounts. - Take orders and serve non-alcoholic drinks to customers on the casino floor.   - Make phone calls to customers regarding current and future promotions and events. - Clean and maintain stations:  empty ashtrays, remove trash, remove empty glasses, push in chairs, etc. - Ensures that slot machines are filled with ticket paper, so as to keep machines in constant operation. - Assist customers with questions and complaints regarding slot machines.  Provide answers and explanations, and rectify problems as appropriate. - Work on special projects as assigned.  - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Must be knowledgeable of all special events and promotional activities available to guests. - Presents oneself as a credit to the Company and encourages others to do the same. - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors. - Adhere to all departments/company policies and procedures.  - Performs all other related and compatible duties as assigned. - Assist casino guests by promoting the Marquee Rewards and its benefits through new card member signs ups as required. - Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property internal controls, policies and procedures. - Brings disputes and unusual guest activities to the attention of the shift manager.     SUPERVISORY RESPONSIBILITIES   - This position has no supervisory responsibilities.
Job ID
2017-44363
Position Type
Regular Part-Time
Category
Casino Operations
Zia Park Casino

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