Penn National Gaming, Inc.

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Job Locations US-NV-Henderson
Posted Date 4 days ago(2/17/2018 1:54 PM)
- Serves as a liaison between internal departments and all supporting departments.- Supervises flow of work orders, to include writing creative briefs, modifying job orders, and coordinating traffic to ensure timelines are met and projects are completed within budget. Identifies and escalates issues to keep deadlines on schedule. Assigns tasks as needed for re-prioritization. - Communicate effectively with all internal and external clients. - Produces advertising, graphics, direct mail and multimedia using creative design concepts and original designs in collaboration with Corporate Marketing.- Reviews projects for errors before printing and publishing them in conjunction with Corporate Marketing. Makes suggestions for improvements and changes as necessary.- Maintains graphic library for multi-media and in-house murals, signage and collateral for assigned properties.- Assists with development and execution of advertising campaigns. Makes recommendations for improvement as needed. - Assists in preplanning of advertising projects.- Provides direction and recommendations to ensure brand is consistently represented.- Assists in managing all marketing support services to include advertising, public relations, and internal department requests. Responsible for press releases and media correspondence in relation to marketing programs or property advertising.- Maintains relationships with outside vendors to ensure timely, accurate, and cost-effective production campaigns.- Assists with formulating the brand’s long-term strategy and develops and executes marketing plans.- Responsible for inputting and managing job requests in the project management system.- Updates information and schedules within the project management system in a timely manner to ensure that all information is accurate and up to date. - Generates status reports and distribute as necessary. Creates ad-hoc reporting as needed.- Traffics ad materials and ensures that job deadlines are met.- Obtains necessary job materials, details and information pertaining to each project from necessary departments.- Assists in research for marketing and advertising projects.- Provides administrative support to the Marketing Department as needed.- Coordinates and assists in advertising promotional events and live broadcasts.- Monitors the M Resort and/or Tropicana Website “contact us” guest questions and uses discretion to provide responses to guests as necessary. Directs questions to the appropriate department representative outside of Marketing, if necessary. Logs new guest book email address for future database/e-blast usage. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Develops, maintains and implements social media content calendar. - Develops and maintains the “voice” of M Resort and or Tropicana messaging and visual content.- Manages and monitors all social media platforms daily. Creates responses to inquiries or comments, engaging content, and interacts with guests to increase increasing overall online presence, fan base and engagement levels. Creates and develops campaigns and social media teasers for all social content. - Works closely with the Advertising Manager to implement social media goals and strategies, ensuring that campaigns align with PR and marketing initiatives. - Conceptualizes, creates and leads development of original and unique photo and video content for timely posting. - Attends property events and activities to gather content (including evening and weekend events)- Creates and analyze social media metrics and department reports. - Maintains and update website content. - Manages online listings (Yelp, Trip Advisor, etc.), to ensure all information is up-to-date and working with individual departments to respond to customer feedback in a timely manner. Creates and responds to inquiries and comments for the Marketing department. - Assists with public relations efforts including but not limited to fielding media requests, coordinating interviews, staffing photo shoots and arranging media visits. - Reviews and updates directory listings, media lists, and fact sheets for assigned properties.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters. 
Job ID
2017-45711
Position Type
Regular Full-Time
Category
Marketing
Casino Property
M Resort
Job Locations US-NV-Henderson
Posted Date 1 week ago(2/13/2018 5:00 PM)
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Answer incoming reservation calls and input reservations.- Complete reservation forms, input cancellations, reservations and modifications.- Search for missing reservations.- Assist with input of rooming lists, as needed.- Enter white slip reservations.- Process various reports.- Answer incoming calls and direct to proper extension/room.- Page guests and patrons of the hotel for phone calls and other messages.- Take messages for administrative offices and guest rooms, and make sure messages are given to proper party.- Contact hotel administrative team members by beeper system or cellular phone.- Call or radio engineering department for service calls.- Restrict and unrestrict guest room phone lines.- Refer guests to available hotels in the area when the hotel is sold out.- Operate hotel computer to access information for guests.- Be able to execute emergency procedures of the hotel.- Assist in keeping the Call Center/PBX department neat and all equipment in working order.- Input comment cards and scratch tickets into computer.- Inform Manager and/or Supervisor of any problems that may occur and ensure guest problems/complaints are resolved in a prompt, courteous and efficient manner.- Must perform courteous and friendly service to all staff and guests and be able to speak in a pleasant, quiet and understandable tone of voice.- Perform related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2018-46603
Position Type
Regular Full-Time
Category
Hotel Services
Casino Property
M Resort
Job Locations US-NV-Henderson
Posted Date 4 weeks ago(1/25/2018 6:30 PM)
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Answer incoming reservation calls and input reservations.- Complete reservation forms, input cancellations, reservations and modifications.- Search for missing reservations.- Assist with input of rooming lists, as needed.- Enter white slip reservations.- Process various reports.- Answer incoming calls and direct to proper extension/room.- Page guests and patrons of the hotel for phone calls and other messages.- Take messages for administrative offices and guest rooms, and make sure messages are given to proper party.- Contact hotel administrative team members by beeper system or cellular phone.- Call or radio engineering department for service calls.- Restrict and unrestrict guest room phone lines.- Refer guests to available hotels in the area when the hotel is sold out.- Operate hotel computer to access information for guests.- Be able to execute emergency procedures of the hotel.- Assist in keeping the Call Center/PBX department neat and all equipment in working order.- Input comment cards and scratch tickets into computer.- Inform Manager and/or Supervisor of any problems that may occur and ensure guest problems/complaints are resolved in a prompt, courteous and efficient manner.- Must perform courteous and friendly service to all staff and guests and be able to speak in a pleasant, quiet and understandable tone of voice.- Perform related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2018-46604
Position Type
Regular Part-Time
Category
Hotel Services
Casino Property
M Resort
Job Locations US-NV-Henderson
Posted Date 2 weeks ago(2/9/2018 8:13 PM)
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Responsible for sign-in and sign-out of individual bank.- Check guests in upon arrival.- Collect proper cash and/or credit card.- Post room charges, paid outs and corrections.- Check guests out upon departure.- Balance posting at the end of the shift.- Prepare a correct and complete cash turn-in sheet. - Maintain informational records as assigned for marketing.- Prepare reports as requested.- Must provide courteous and friendly service to all staff and guests.- Perform related duties as requested.
Job ID
2018-46969
Position Type
Regular Part-Time
Category
Hotel Services
Casino Property
M Resort
Job Locations US-NV-Henderson
Posted Date 3 weeks ago(1/31/2018 12:04 PM)
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Clean on a rotation schedule hotel guest rooms which include but not limited to making of beds by changing bed linens and pillowcases, dusting of furniture, restocking of all needed items, cleaning of bathroom including but not limited to toilet, walls/windows doors, mirrors, shower/tub, floors. Vacuuming of rooms- Able to release rooms as guest ready- Able to push, pull, lift 10 lbs. frequently, and  up to 20 lbs. occasionally- Able to bend and stretch 95% of the working day- Able to stand  for extended periods of time- Able to read MSDS , CHIP labels- Able to use proper personal protection equipment when needed- Able to communicate with hotel guests and team members both verbally and written- Able to understand directions given by management   The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2017-44397
Position Type
Regular Part-Time
Category
Hotel Services
Casino Property
M Resort
Job Locations US-NV-Henderson
Posted Date 4 days ago(2/17/2018 6:59 PM)
MAJOR JOB DUTIES: Duties include, but are not limited to the following:- Check orders for daily event set up, service, and strike, also checks for set up requirements for the rest of the week.- Check Banquet storage area and cage daily to maintain organization and inventory levels. Does weekly inventory on all china, glassware and flatware.- Take weekly repairs and maintenance to engineering to maintain equipment in good and safe working order.- Clean and organize banquet kitchen. Clean and organize storage area. Check light bulbs and vacuum floors in ballrooms.- Complete weekly checklist on repairs and maintenance needed for ballrooms.- Transport heavy equipment through out property moving equipment and tables needed to service banquet events.Operate cleaning equipment, pallet jacks, and kitchen equipment.- Review and comprehend necessary banquet related documentation.- Must provide courteous and friendly service to all guests and staff.- Performs related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2017-43285
Position Type
On-Call
Category
Food and Beverage
Casino Property
M Resort
Job Locations US-NV-Henderson
Posted Date 3 weeks ago(2/2/2018 1:06 PM)
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Provide quality customer service to both internal and external guests by specifically maintaining established quality standards for timely food delivery.- Demonstrate and practice the three steps of service to both external and internal guests: a warm, friendly greeting, anticipating and complying with guest needs and providing a sincere farewell by saying, “Thank you,” and “Good bye.”- Completes guest training to ensure understanding of the M Resort service standards.- Complies fully with all state and federal food and beverage laws and requirements.- Maintain quality service standards for friendliness, timeliness, presentation, sanitation, and safety.- Anticipate the needs of internal and external guests to deliver the expected quality of products and services.- Provides a safe working environment in accordance with OSHA standards and maintains a clean and organized accident-free work area.- Take ownership of a guest complaint and follows through until resolution is achieved.- Apologize and resolve guest issues by achieving instant guest satisfaction.- Resolve guest complains and ensures guest does not leave unhappy.- Provide for uncompromising levels of cleanliness.- Provide exceptionally friendly service by smiling and maintaining eye contact while “on stage” performing job.- Serves as an ambassador of the M Resort inside and outside of the work place. Always speaks positively, with no negative comments.- Answers guest inquiries promptly and accurately.- Escorts customers to desired location rather than just pointing out directions to another area of the casino.- Ensures proper usage of casino property to prevent damage of unnecessary wear and tear. Protects the assets of the casino.- Corrects and responds promptly to any errors in food or beverage orders.- Maintains the security and balance of the cash bank and returns the bank in good order to authorized personnel after work shift.- Reports any shortages to supervisor that happened during shift. Repays any shortages.- Must provide courteous and friendly service to all guests and staff.- Performs related work as requested.The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2018-46784
Position Type
On-Call
Category
Food and Beverage
Casino Property
M Resort
Job Locations US-NV-Henderson
Posted Date 1 month ago(1/9/2018 5:27 PM)
- Answer banquet/catering phone, schedule appointments for clients to inspect function site, receives confirmed contracts/deposits, prepare Banquet Event Order forms and maintain client/event files.- Evaluate client needs, conducts research and makes recommendations in order to assist clients in establishing requirements for banquet and convention space needs.- Send or fax menu samples and/or confirm menus with clients.- Assist clients with any problems or special requests to ensure the best personal service to meet guests' needs.- Coordinate meeting or function space design with Room Service and EVS.- Type menu proposals created by Catering Manager.- Type weekly Banquet Event Calendars and distribute to all departments.- Record deposits, forward checks to Accounting to post to master accounts/files- Coordinate daily and weekly catering meetings.- Distribute all Banquet Event Order forms and Banquet Event Calendars. Update all appropriate departments with detail changes.- Rent and coordinate with outside vendors to ensure proper planning and execution of events (audio visual equipment, flowers, dance floors, tables, chairs, etc.).- Create appropriate signs for hotel meeting rooms.- Must provide courteous and friendly service to all guests and staff.- Perform related work as requested.
Job ID
2017-44809
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
M Resort
Job Locations US-NV-Henderson
Posted Date 2 weeks ago(2/11/2018 1:33 AM)
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Responsible for setting up and breaking down various cooking stations and the filling of supply requisitions for stocking them.- Assist other cooks by performing duties such as stirring soups, watching roasts for temperature and time assignments, watching broiled items to prevent charring and preparing chopped vegetables for the sauce cook’s food preparation.- Observe, learn, understand, and eventually perform all tasks carried out in the kitchen by other cooks.- Responsible for working in all the various phases of the kitchen operation, and gathering enough exposure to the different functions in order to understand the entire kitchen operation.- Maintain a safe and sanitary work area.- In a courteous manner, assist and welcome all team members with a good morning or good afternoon.- Maintain a professional and courteous demeanor with all team members and staff.- Must provide courteous and friendly service to all staff.- Performs related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2017-45486
Position Type
On-Call
Category
Food and Beverage
Casino Property
M Resort
Job Locations US-NV-Henderson
Posted Date 1 month ago(1/18/2018 2:47 PM)
MAJOR JOB DUTIES: Duties include, but are not limited to the following:- Apply skill in dealing individual games. Provide prompt, accurate and courteous service to playing guests, in accordance with standard procedure.- Handle guest transactions for "buy-ins" and "pay-offs".- Verify fill and credits for the game.- Notify Floor-person of any irregularities in guest play and transactions during the shift.- Take losing bets and pay winning bets according to established rules and procedures.- Provide courteous and friendly service to all staff and guests.- Perform related work as requested.- Adhere to Title 31 Gaming Regulations as applicable to the Casino Department.The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2018-46531
Position Type
Regular Part-Time
Category
Table Games
Casino Property
M Resort
Job Locations US-NV-Henderson
Posted Date 7 hours ago(2/21/2018 4:32 PM)
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for assisting in directing the operations and staff of the HR department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Serves as strategic business partner to various client groups. Understands the organizational structure for each department; develops and maintains knowledge of the business unit needs; and provides HR support to team members at all levels of the organization. - Develops and maintains productive, informative, and respectful relationships that support achievement of business focused results with assigned departments.- Identifies and develops strategies for client groups with respect to turnover, staff development, engagement, employee/labor relations, guest service, and, performance management issues.- Assists in preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. Partners with the top HR leader in the monthly reconciliation, P&L review and approving departmental purchasing.- Partners with Executives to assist in determining the Human Resources department’s strategy and its needs. - Analyzes property trends and metrics relative to engagement, turnover, staff development, etc. in partnership with HR team. Develops solutions, programs and policies, as necessary, relating to turnover, engagement, leadership opportunities; Reviews and benchmarks the internal and external environment to improve HR policies and initiatives.- Develops reports and other key metrics; including but not limited to, the monthly HR Scorecard, Strategic Plan or other identified HR analytics.- Conducts and oversees effective, thorough and objective investigations in cases of grievances, harassment, employee concerns or EEOC issues.- Supports the internal and external recruitment efforts for the property to include, but not limited to:- Managing Open Job Requisitions for Exempt roles- Pre-screen potential candidates and build talent pool for all positions- Developing sourcing strategies for open roles- Manages and resolves employee and/or labor relations issues; handles grievances and arbitrations if applicable. - Maintains current knowledge of HR policies, programs, laws and regulations.- Provides performance management (coaching, counseling, career development, corrective action and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations, and internal policy/procedure. - Creates and develops staff development programs and delivers results that corresponds with established goals. Analyzes results from programs and redirects as necessary for talent development purposes. - Assists Executive leaders to identify Manager development opportunities and ensure they are able to meet current and future performance standards.- Participates in the creation of the property Talent Review process and development plans for property leaders.- Works closely with management and employees to improve work relationships, build morale, increase productivity- and retention.- Participates in and provides human resources updates and feedback in property management meetings at various levels.- Develop and maintain knowledge of assigned department’s jobs, organization structures, and compensation and operating practices relating to Human Resources.- Monitors, evaluates, and develops strategies and practices to address potential areas of conflict among managers, employees, and departments.- Provides guidance and counsel to management concerning corrective actions, performance reviews, and terminations, to ensure compliance with governmental laws and regulations and internal policies and procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters. SUPERVISORY RESPONSIBILITIES                                                   This job has supervisory responsibilities. - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Determines work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).
Job ID
2018-46685
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
M Resort
Job Locations US-NV-Henderson
Posted Date 3 weeks ago(1/29/2018 10:24 PM)
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Performs market analysis using historical data to forecast the market trends and determines market elasticity.- Market analysis includes understanding the seasonality, marketing programs, capacity constraints, future expansion plans and regulatory changes in order to predict competitor market growth.- Generates reports for departments for the Annual Capital and Operating Budgets. - Performs marketing analysis including Direct Mail, Events, Promotions, and Player Events. - Analysis of other EBITDA generating projects, either by revenue driving initiatives or expense controls, culminating in actionable recommendations for Sr. Management.- Analyzes data to identify trends for use in forecasts and budgets.- Assists in developing and maintaining communication vehicles to distribute key operating metrics and analytical findings.- Assists in preparing the annual budget and monthly forecast. - Compares actual operating results to budget and prior year. - Assists in the development of presentations for budget meetings and operational reviews.- Monitors labor costs and report to financial team and operations departments.- Prepares ad-hoc reporting.- Pro-actively assists co-workers as needed.- Displays the ability to be a team player and interface with other departments to develop key relations to insure maximum efficiency in completing job tasks.- Accurately prioritizes, organizes, and completes multiple tasks.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2018-46803
Position Type
Regular Full-Time
Category
Finance
Casino Property
M Resort
Job Locations US-NV-Henderson
Posted Date 5 days ago(2/16/2018 7:17 PM)
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Responsible for full knowledge of all menu items, ingredients, and prices, including beverage.- Demonstrate a thorough knowledge of the sequence of service and follow it at all times.- Able to describe all items on menu and drink specials.- Assist other servers to give the best possible service.- Perform necessary sidework.- Handle guest checks according to internal hotel policy.- Follow departmental rules to ensure safety, cleanliness and guest satisfaction.- Responsible for proper uniform attire and proper name tag.- Serve all food and beverages with proper garnishes.- Monitor all tables in station to be sure that they are maintained in a neat and orderly fashion.- Make every possible effort to approach every table within two minutes.- Maintain teamwork with other team members at all times.- Maintain a level of service, be able to greet a guest within 1 minute, approach the table within 2 minutes, and serve cocktails/beverages within 3 minutes.- Must provide courteous and friendly service to all guests and team members.- Performs related work as requested.The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2017-45920
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
M Resort
Job Locations US-NV-Henderson
Posted Date 3 weeks ago(2/2/2018 5:39 PM)
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Responsible for full knowledge of all menu items, ingredients, and prices, including beverage.- Demonstrate a thorough knowledge of the sequence of service and follow it at all times.- Able to describe all items on menu and drink specials.- Assist other servers to give the best possible service.- Perform necessary sidework.- Handle guest checks according to internal hotel policy.- Follow departmental rules to ensure safety, cleanliness and guest satisfaction.- Responsible for proper uniform attire and proper name tag.- Serve all food and beverages with proper garnishes.- Monitor all tables in station to be sure that they are maintained in a neat and orderly fashion.- Make every possible effort to approach every table within two minutes.- Maintain teamwork with other team members at all times.- Maintain a level of service, be able to greet a guest within 1 minute, approach the table within 2 minutes, and serve cocktails/beverages within 3 minutes.- Must provide courteous and friendly service to all guests and team members.- Performs related work as requested.The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2018-46860
Position Type
On-Call
Category
Food and Beverage
Casino Property
M Resort
Job Locations US-NV-Henderson
Posted Date 2 days ago(2/19/2018 5:27 PM)
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains strict confidentiality in all departmental and company matters.- Attends to guests in pool area, cabanas, daybeds and lounge chairs ensuring memorable visit for the guests.- Responsible for creating daily LSA’s rotation sheet accounting for all necessary zone coverages and lunch breaks.- Responsible for ensuring all LSA’s have been given a proper pre-shift.- Must ensure all Lifeguard equipment is out prior to opening (i.e. back boards, ADA lift uncovered, etc.)- Daily roaming to ensure LSA standards are kept throughout the M Pool as well as DayDream when open.- Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.- Ensures all lifeguards are following the correct rotation and not deviating from assignment without approval or direction to do so.- check chemical levels and ensure levels match Health Department standards- Responds to all situations safely and promptly. - Maintains cleanliness on the pool deck area by removing of any cups, trash and towels regularly.- Ensures all guest area is stocked with towels and supplies.- Opens and/or closes the pool area appropriately coordinating set up and break down with pool management- Performs other job-related duties as assigned
Job ID
2017-46148
Position Type
Seasonal
Category
Entertainment
Casino Property
M Resort
Job Locations US-NV-Henderson
Posted Date 2 days ago(2/19/2018 5:28 PM)
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains strict confidentiality in all departmental and company matters.- Attends to guests in pool area, cabanas, daybeds and lounge chairs ensuring memorable visit for the guests.- Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.- Responds to all situations safely and promptly. - Maintains cleanliness on the pool deck area by removing of any cups, trash and towels regularly.- Ensures all guest area is stocked with towels and supplies.- Performs other job-related duties as assigned 
Job ID
2017-46149
Position Type
Seasonal
Category
Other
Casino Property
M Resort
Job Locations US-NV-Henderson
Posted Date 3 weeks ago(1/29/2018 10:41 PM)
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for supervising and managing staff in the Planning & Analysisdepartment. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Primarily responsible for short and long term financial analysis for the property including labor, and financial data reporting. Exercises discretion and independent judgment within the Manager of Business Planning and Analysis function including:- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Calculates profitability of marketing programs. Analyze results to identify opportunities for improving efficiency of marketing expenditures. Communicate findings to executive team. - Oversees all aspects of preparing the annual budget.- Compares actual operating results to budget and prior year. Summarize key findings and communicate to executive management.   Make recommendation for improving EBITDA.- Develops presentations for budget meetings and operational reviews.- Presents and discusses analyses with high level executives from corporate and from the property.- Develops, maintains and distributes key operating metrics to evaluate attainment of company’s operating, service and financial objectives.- Monitors labor costs and identify opportunities to improve efficiencies.- Performs queries of various data bases to extract data for use in analysis.- Prepares ad-hoc analysis as needed. - Maintains compliance with Gaming Commission requirements, the company’s System of Internal Controls and Sarbanes-Oxley requirements.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES                                           This job has supervisory responsibilities. - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Determines work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling). 
Job ID
2018-46805
Position Type
Regular Full-Time
Category
Accounting/Finance
Casino Property
M Resort
Job Locations US-NV-Henderson
Posted Date 3 days ago(2/18/2018 8:37 PM)
MAJOR JOB DUTIES:  Duties include, but are not limited to the following: - Provide nail services and care for guests using normally accepted techniques, abiding by all Nevada State Cosmetology rules/regulations.- Properly maintains the salon, its equipment and supplies as well as monitoring the surrounding area to ensure that the facility is used properly and attends to safety and cleanliness of the area.  These duties include and are not limited to:- Maintaining an adequate supply of towels and supplies.- Maintaining the cleanliness of retail shelves and products.- Keeping professional use products organized and hazard free.- Monitor inventory levels and notify manager when ordering is necessary.- Greet guests promptly before their service and assists them to the checkout desk with a work ticket and any recommended retail products.  Variances to this policy must be explainable.- Follow all prescribed safety procedures; immediately notifies security and supervisor of accidents and potential safety hazards. - Each team member is responsible for his or her station.  Throughout the day clean up is to be done on an on-going basis.  After each customer, stations are cleaned, products put away, equipment sanitized, floor is swept and trash is disposed of in proper containers. - Work areas should be completely stocked, cleaned and ready for the next business day.  All salon staff are required to remove dirty linen and trash bags and place them in the appropriate receiving locations.  Salon team members are responsible for replenishing items requiring hotel laundry.- Follow handbook guidelines in regards to proper usage of all spa/salon equipment.- Follow department procedural guidelines, treatment protocols and misconduct policies to ensure the highest standards of professionalism and guest satisfaction.- Responsible for wearing proper work uniform.  All uniform standards will be based on M Resort standards. - Must provide courteous and friendly service to all guests and staff.- Perform related work as requested.  The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.  
Job ID
2017-46150
Position Type
On-Call
Category
Hotel Services
Casino Property
M Resort
Job Locations US-NV-Henderson
Posted Date 4 weeks ago(1/25/2018 3:52 PM)
MAJOR JOB DUTIES: Duties include, but are not limited to the following:- Adhere strictly to all Gaming regulations.- Verify cash turn ins from operating departments.- Verify various types of cash paid outs.- Verify cashiers banks.- Prepare accountability to determine daily revenue.- Prepare daily bank deposit on revenue.- Cash customer checks cashing within prescribed limits.- Ensure all transactions are accurate.- Must provide courteous and friendly service to all staff and guests.- Perform related work as requested.- Enroll new members in Players Club and assist existing members.- Effectively communicate the benefits of Players Club membership to all guests.- Maintain comprehensive knowledge of all current and upcoming promotions, events and special offers throughout the property and effectively communicate to guests.- Fulfill all promotional offers to be redeemed at the club, including but not limited to coupons, prizes, redemptions, entertainment tickets and drawing tickets.- Operate point of sale register handling cash and credit cards accurately for entertainment ticket sales.- Participate and assist in any needed capacity with all casino and property-wide events.- Maintain knowledge of other departments and M Resort entities, their location and how to reach a particular supervisor or manager.The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job. 
Job ID
2018-46587
Position Type
On-Call
Category
Players Services/Cage
Casino Property
M Resort
Job Locations US-NV-Henderson
Posted Date 5 hours ago(2/21/2018 6:15 PM)
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Assists in conducting investigations into variances, violations of internal controls, and violation of reporting requirements.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for securing the integrity of all assets and oversees balancing of all cage banks.- Promote a positive environment for all guests and team members to promote the return visit of guests and achieve job satisfaction for all team members.- Acquire new players through the continuous promotion of the Marquee Rewards card program and the special benefits of card membership.- Maintain comprehensive knowledge and supports the team members in all current and upcoming promotions, events, ticket sales and special offers throughout the property and effectively communicate to guests.- Responsible for operation supply inventory. Ensures team members have the tools needed to do their jobs to maximize efficiently on assigned shift.- Responds to guest inquiries while monitoring and applying service recovery within authorized levels.- Prepare/review currency transactions reports on assigned shift.- Approve credit line availability on assigned shift.- Review of multiple transactions logs for accuracy on assigned shift.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance  procedures.  - Maintains strict confidentiality in all departmental and company matters. SUPERVISORY RESPONSIBILITIES- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).  
Job ID
2017-45151
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
M Resort

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