Penn National Gaming, Inc.

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Job Locations US-ME-Bangor
Posted Date 2 months ago(12/15/2017 8:08 AM)
- The set-up of the banquet facilities including arranging tables, chairs, linens, serve ware, and, if applicable, some decorations. - Plating and serving of the guests meals. - Maintain a clean and organized workspace to ensure a quicker and timelier set-up and tear down of banquet facilities.- Various other duties may be assigned as roster of banquets changes.
Job ID
2015-29131
Position Type
Temporary Part-Time
Category
Hotel Services
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
Posted Date 10 months ago(4/24/2017 3:16 PM)
Your daily responsiblities include:- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests- Handles money according to procedure- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains clean and stocked workstation
Job ID
2016-38476
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
Posted Date 3 months ago(11/21/2017 9:12 AM)
- Promote and maintain all steps of the Eye, hi, Goodbye program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure).- Prepare meats, vegetables, soups, sauces and other food items as indicated by production sheets.- Report to Sous Chef at start of shift to receive instructions as daily specials or menu changes.- Arrange mise en place according to posted instructions and menu requirements.- Report spoilage and item discrepancies to supervisor immediately.- As ordered by guest, prepare and plate menu item according to recipe specification and presentation photo.- Assist in other areas of kitchen as directed by Sous Chef.- Maintain clean and sanitary work area at all times.- Perform other duties as assigned by supervisor.- Other duties may be assigned.- Answer routine questions from co-workers.- Lead completion of daily tasks within the department or work unit.- Interact with others when necessary to achieve desired outcomes.
Job ID
2017-40962
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
Posted Date 1 year ago(9/21/2016 8:44 AM)
Your daily responsibilities include:- Promote and maintain all steps of the Eye, hi, Goodbye program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure).- Report to Sous Chef at start of shift to receive instruction as to daily specials and menu changes.- Supervise and direct line staff in absence of Sous Chef.- Set up mise en place as per posted instructions.- Report any spoilage or shortage to Sous Chef immediately.- Prepare recipe per standardized recipes and production sheets.- Must have knowledge of soups, sauces, quantity cooking, and proper food sanitation and handling.- Prepare plate menu items, as ordered, per specifications on hot food production line with strict attention to detail, speed, and accuracy.- Must be able to perform well under pressure meeting production schedules to ensure orders are fulfilled in a timely manner.- Maintain work station in accordance with Hollywood Slots Standards and Maine Department of Health Standards.- Maintain walk-in coolers in accordance with HSAB Standards and ME Department of Health Standards.- Assist in other areas of kitchen as instructed by Sous Chef.- At completion of service put all perishable foods in covered containers and refrigerate.- Clean station and report to Sous Chef for closing instructions.- Maintain a consistent and regular attendance record.- Other duties may be assigned.- Answer routine questions from co-workers- Lead completion of daily tasks within the department or work unit- Interact with others when necessary to achieve desired outcomes
Job ID
2016-36244
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
Posted Date 2 months ago(12/15/2017 8:07 AM)
- Remove cash boxes from slot machine and replace with empty cash box using procedures that are within Internal Controls and Maine State Gaming Regulations- Transports all collected cash boxes to the Count Room following predetermined route- Ensure key control procedures are followed- Operates automated currency equipment to count and process tickets/currency removed from the cash boxes- Prepares Cash Storage Box Report with supporting documentation obtained from the counting of the cash boxes- Responsible for packaging currency and tickets/currency into predetermined amounts for later use by the Main Bank or the deposit.- Transports the verified tickets/currency to the Main Bank and ticket storage area within Internal Controls and Maine Sate Gaming Regulations- Complete daily maintenance of all count room equipment and cleaning of count room.- Work professionally with other departments as needed to complete tasks- Other duties may be assigned- Answer routine questions from co-workers; Lead completion of daily tasks within the department or work unit; Interact with others when necessary to achieve desired outcomes
Job ID
2016-33897
Position Type
Regular Part-Time
Category
Players Services/Cage
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
Posted Date 2 years ago(11/25/2015 9:42 AM)
- Supports dual property Promotions and Events to include slot tournaments, brand promotions, VIP events, and concerts   - Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere- Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used- Performs all other related and compatible duties as assigned
Job ID
2015-29332
Position Type
Temporary Part-Time
Category
Marketing
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
Posted Date 1 month ago(1/22/2018 9:55 AM)
- Provides accurate and efficient dealing at assigned table game- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
Job ID
2016-36702
Position Type
Regular Full-Time
Category
Table Games
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
Posted Date 1 month ago(1/22/2018 9:54 AM)
- Provides accurate and efficient dealing at assigned table game- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
Job ID
2014-19875
Position Type
Regular Part-Time
Category
Table Games
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
Posted Date 3 weeks ago(1/31/2018 2:51 PM)
·         Performs scheduled and nonscheduled repair, maintenance and installation of machinery, tools, equipment and/or associated equipment to ensure continuous and safe operation of the property.·         Performs preventive maintenance in conjunction with all building maintenance and/or cleanliness related items.·         Submits requests for expenditures associated with repairs, upkeep, and improvement to the Director of Facilities.·         Directly or indirectly supports all exterior grounds activities, including snow removal, grass cutting, landscaping, the parking garage and other exterior area needs. ·         Supports all sanitation processes and procedures including rodent and pest control.·         Performs painting, structural repairs to masonry, woodwork, wallpaper and treatments, and furnishings of buildings.·         Performs all Grand Stand maintenance activities.·         Directly or indirectly supports the installation, maintenance and repair of HVAC, electrical, plumbing systems and water distribution, including fire suppression and sewerage facilities.·         Accountable for OSHA compliance at Hollywood Slots Hotel and Raceway.  Will be an active participant of Safety compliance.·         Implements and monitors controls designed to assure full compliance with all federal, state, corporate and property laws, policies and/or mandates.·         Must be able to interact effectively and positively across departmental lines. ·         Must be a team player.·         Other duties may be assigned.
Job ID
2018-46850
Position Type
Regular Full-Time
Category
Facilities
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
Posted Date 4 months ago(10/10/2017 3:54 PM)
The Leadership Excellence at Penn National Gaming program is designed for college graduates who are interested in building a long term career in the gaming industry and delivering the world class experience our customers expect from us.  We value the addition of new energy, talent and expertise into our organization.  This 18 month program has been developed to mold Penn’s leaders of tomorrow and continue our company’s success well into the future.  Our program will provide hands-on-training, mentoring and real world experience which will provide you the necessary tools to be successful at Penn. The program is 18 months overall with 6 months of the program consisting of CORE rotations that include working in various departments of the gaming operations and administration to gain an understanding of day to day operations necessary to support the overall organization.  This experience is valuable as you move into the next phase of the program because it provides a foundation of knowledge that will be assist you in understanding how all the various areas fit together to make the property function.  CORE rotations with time spent in each functional area including: Food & Beverage; Human Resources; Marketing; Finance; IT; Security. The final twelve month CONCENTRATION rotation  of the program will be in your selected career path of Hospitality with an emphasis on Food & Beverage (F&B) and Hotel Management.  During these 12 months you will receive a structured plan regarding your rotations throughout the area which is designed to provide you with in depth understanding of all aspects the area.  PROGRAM OVERVIEW/SUPPORT:- Property and Company- wide orientation that provides information on Penn National Gaming’s history and our vision for the future.- A mentor/coach who will guide you throughout the program to ensure you are set up for success.- Performance feedback following each completed rotation in the program.- Placement into an open and available position relevant to your Leadership Program experience at Hollywood Casino Hotel & Raceway or a sister property upon successful completion of the program.- Competitive salary, benefits and other perks each team member receives while they are part of our company.- Relocation benefits will be provided to assist with the expense of moving. 
Job ID
2017-44607
Position Type
Temporary Full-Time
Category
Hotel Services
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
Posted Date 2 weeks ago(2/7/2018 10:28 AM)
Your daily responsibilities include: - Provides counseling and supports employees in meeting their responsibilities and becoming part of the team- Monitors job performance daily, executes and issues notices of disciplinary action, PAF’s and feedback- Ensures all employees follow hotel policies and procedures- Expedites and oversees special requests from the Front Desk- Attends management meetings, develops teams and its employees- Motivates employees to provide superior customer service to our guests- Monitors job performance daily- Meets the attendance guidelines of the job and adheres to departmental and company policies- Ensures appraisals are completed in a timely manner- Processes payroll- Retains staff in line with departmental goals- Orders and maintains supplies- Responsible for providing exceptional Red Carpet Customer Service to all guests
Job ID
2018-46961
Position Type
Regular Full-Time
Category
Hotel Services
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
Posted Date 1 month ago(1/22/2018 9:53 AM)
Your daily responsibilities include:- Transports cleaning equipment up and down ramps- Vacuums and shampoos carpet- Mops, scrubs, rinses and polishes hard floors- Responsible for counting and distribution of clean linen to both Room Attendant carts as well as linen closets- Picks up used linen from Room Attendant’s carts, drops linen down chute to carts that are then taken to soiled linen room where it is picked by laundry company- Moves, rearranges and cleans furniture- Washes mirrors and windows- Maintains housekeeping linen room on each floor, stocks with linen and supplies ensuring adequate level of supplies- Washes and cleans wall light fixtures, louvers, ceilings, shelves and outside walls- Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums- Recognizes and uses appropriate chemicals- Assists Room Attendants with stripping beds, emptying trash, bringing fresh linen and other related responsibilities- When needed, sets up guest rooms- Delivers, upon request, guest amenities, i.e. pillows, additional beds, blankets and much more- Maintains and cleans all office spaces throughout the property and hotel public areas- Maintains cleanliness of guest room hallways- Responsible for providing exceptional Red Carpet Customer Service to all guests
Job ID
2018-46348
Position Type
Regular Part-Time
Category
Hotel Services
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
Posted Date 1 day ago(2/20/2018 1:16 PM)
- Positively respond to all customer concerns and issues to promote a return visit.- Effectively respond to Director’s requests in all areas of customer interaction and customer concerns.- Cultivate sales leads via tools provided by management to attract, retain and develop premium customers.- Manage player accounts & comps based on recorded play, earned points, comp availability and customer profitability.- Assist customers with reservations and acquisition of amenities and work closely with casino operations to ensure high limit players are recognized and acknowledged.- Create fun and excitement for our guests by planning, implementing and participating in on & off site special events.- Must be willing to manage and resolve difficult situations that involve highly proprietary information.- Know the names and gaming activity of the top players in the casino daily, share this w/coworkers & management.- Must work well with employees/management throughout property for maximum efficiency in completing tasks and resolving issues.- Be knowledgeable of property, product, promotions/events and maintain a high level of visibility on the casino floor.- Administrative, Promotional and other duties as assigned by management. Submit required reports/post-event analysis as scheduled- Perform all other related and compatible duties as assigned. Employees may be required to perform duties outside of their normal job description where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.Other duties may be assigned. 
Job ID
2018-47196
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
Posted Date 15 hours ago(2/21/2018 8:26 AM)
Your daily responsibilities include:- Ensure interactions with internal and external guests follow the guidelines of Marquee Service- Maintains balanced cashier's station- Process cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances)- Be knowledgeable and comply with Title 31 regulations- Enroll patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions- Works the main bank as assigned- Answers phone calls with proper phone etiquette- Complies with state, company, department policies and regulations      
Job ID
2018-47226
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
Posted Date 1 month ago(1/22/2018 9:50 AM)
Your daily responsibilities include:- Ensure interactions with internal and external guests follow the guidelines of Marquee Service- Maintains balanced cashier's station- Process cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances)- Be knowledgeable and comply with Title 31 regulations- Enroll patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions- Works the main bank as assigned- Answers phone calls with proper phone etiquette- Complies with state, company, department policies and regulations      
Job ID
2018-46401
Position Type
Regular Part-Time
Category
Players Services/Cage
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
Posted Date 15 hours ago(2/21/2018 8:24 AM)
Your daily responsibilities include:- Maintain thorough knowledge of player tracking system and its components and suggest improvements- Responsible for coaching, counseling and developing the Player Services Agents and Bus Greeters to their fullest potential- Develop employee retention programs for operational areas- Oversee bi-weekly payroll for Players Area- Participate in promotional activities of the Marketing Department- Work with the Database Administrator to ensure the integrity of player information maintained in the database- Oversee the fulfillment of patron requests for information on a daily basis- Field guest complaints and inquiries- Process purchase orders and check requests for the Players’ Area- Communicate all promotion and event details in a timely manner- Coordinate event details with various departments- Coordinate signage needed to promote and facilitate events- Produce and communicate promotional and events calendar- Prepare the supervisor schedule and oversee the representatives schedule to ensure that it is consistent with the company’s goals and financial objectives- Perform work of subordinates, as necessary- Develop and maintain good rapport within the Marketing Department, other departments and with our external guests- Create and maintain an environment of mutual and reciprocal trust, respect and confidence within the department and when dealing with internal/external guests Reward, recognize, coach and counsel department employees
Job ID
2018-47225
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
Posted Date 1 month ago(1/22/2018 9:47 AM)
Your daily responsiblities include:- Responsible for the cleanliness and maintenance of the interior and exterior of the facility  utilizing appropriate heavy duty or specialized equipment (extractors, floor scrubbers, shampoo and polishing machines, scaffolding, lawn care equipment, etc) and proper cleaning chemicals as assigned. This includes routine cleaning, project cleaning (stripping/waxing floors, shampoo/spot clean carpets, signage/light fixtures/vents, etc), painting, minor repairs, lawn care, snow removal, and preventive maintenance- Responsible for proper cleaning, storage and maintenance of department equipment   - When required, stands safety and lookout watches during heighten security alerts as described by the department of homeland security,  DNR and USCG- Adheres to regulatory, safety, departmental and company policies- Supports safety and accident prevention programs (PPE, LO/TO, BBP, HAZCOM) and informs manager on duty of any safety problems or concerns - Presents oneself as a credit to Company and encourages others to do the same- Performs all other related and compatible duties as assigned 
Job ID
2017-45672
Position Type
Regular Part-Time
Category
Facilities
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
Posted Date 1 month ago(1/22/2018 9:47 AM)
Your daily responsiblities include:- Responsible for the cleanliness and maintenance of the interior and exterior of the facility  utilizing appropriate heavy duty or specialized equipment (extractors, floor scrubbers, shampoo and polishing machines, scaffolding, lawn care equipment, etc) and proper cleaning chemicals as assigned. This includes routine cleaning, project cleaning (stripping/waxing floors, shampoo/spot clean carpets, signage/light fixtures/vents, etc), painting, minor repairs, lawn care, snow removal, and preventive maintenance- Responsible for proper cleaning, storage and maintenance of department equipment   - When required, stands safety and lookout watches during heighten security alerts as described by the department of homeland security,  DNR and USCG- Adheres to regulatory, safety, departmental and company policies- Supports safety and accident prevention programs (PPE, LO/TO, BBP, HAZCOM) and informs manager on duty of any safety problems or concerns - Presents oneself as a credit to Company and encourages others to do the same- Performs all other related and compatible duties as assigned 
Job ID
2016-31717
Position Type
Regular Full-Time
Category
Facilities
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
Posted Date 4 years ago(5/16/2014 3:39 PM)
- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff- Engages in friendly conversations with guest whenever possible using the Provides personalized service and uses guest’s name at least twice during all interactions.  Greets each guest entering restaurant- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards- Recognizes players and relays that information to the host/hostess and/or other restaurant team members to ensure they receive the appropriate service- Knows and promotes current race track events and programs- Thanks customers, invites them back, wishes them luck
Job ID
2014-19369
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
Posted Date 3 months ago(11/27/2017 10:21 AM)
- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet/ restaurant guests. Greets, and makes welcome, each guest approaching their station- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request  Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards- Slice, dice, chop and prepare raw products- Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Provides personalized service and uses guests’ names when possible- Knows and promotes current casino events and programs and can give guests directions to all casino areas
Job ID
2014-19120
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Bangor

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