Penn National Gaming, Inc.

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US-MS-Tunica Resorts
3 months ago
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Responsible for directing the overall operations and staff of the Casino Marketing department.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives - Develops and implements marketing strategies to maximize volume and market share; investigates potential opportunities for incremental revenue. - Builds loyalty and develops sustained effective relationships among valued VIP customers; establishes and maintains relationships with industry influencers and key community and strategic partners. - Setting measurable goals for customer development staff with regards to growing high end play, and generating more play out to the current database.  - Ensures that scheduling is done in an effective and efficient manner to ensure coverage at peak time to support VIP customers and events, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. Ensure effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets. - Actively supervises the successful completion of host special events on property, collaborating with other department as needed. - Vendor coordination, management and negotiation.  Responsible for accuracy and timeliness of all charges and payments relating to vendor efforts. - Guide preparation of marketing activity reports and present to executive management. - Supports and maintains a consistent property image throughout all product lines, promotional materials, and events. - Designs and implements a bonus system that provides acceptable incentives aligned to revenue and profitability objectives. - Ensures effective utilization and maintenance of CRM system - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    - Availability for evening, weekend and holiday work is required. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2017-44274
Position Type
Regular Full-Time
Category
Marketing
Hollywood Casino Tunica
US-MS-Tunica Resorts
1 month ago
- Prepare, bake and finish cakes, pies, French pastry, cream tarts and other dessert items according to recipe.  - Prepare dessert displays for restaurants and banquets as per production sheets; prepare requisition for items for storeroom and pastry chef approval.  - Maintain clean and sanitary work station within Servsafe and Hollywood guidelines.  - Provide professional presentation at internal and external meetings and events. - Demonstrate abilities to meet performance expectations with communications, initiative, problem solving, guest service/interpersonal relations, work habits and conduct and responsible gaming business ethics. - Support and maintain Hollywood’s courtesy guidelines.     Supervisory Responsibilities                                              This job has no supervisory responsibilities.  
Job ID
2017-45092
Position Type
Regular Full-Time
Category
Food and Beverage
Hollywood Casino Tunica
US-MS-Tunica Resorts
1 month ago
- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions - Promotes casino events and programs - Provides personalized service and uses guest name - Resolves service problems according to guidelines - Provides fast, friendly, professional service to casino guests, beverage servers and bartenders - Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors - Maintains par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure - Places liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures - Replaces empty draught beer kegs as may be required - Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures  - Removes and properly disposes of all debris accumulated at the bar in accordance with department procedures - Wipes counter areas, sinks and floors as required to maintain a clean and safe work station - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
Job ID
2017-45150
Position Type
Regular Full-Time
Category
Food and Beverage
Hollywood Casino Tunica
US-MS-Tunica Resorts
2 months ago
- Provides personalized service and uses guest name - Resolves service problems according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains clean and stocked workstation
Job ID
2017-42218
Position Type
Regular Part-Time
Category
Food and Beverage
Hollywood Casino Tunica
US-MS-Tunica Resorts
1 month ago
- Follow recipes and/or product directions for preparing, seasoning, cooking, tasting, carving and serving food items which may include sandwiches, meats, vegetables, desserts and other food and beverage products. - Clean and sanitize work stations and equipment. - Perform job duties in a safe manner; report any potential safety hazards to management staff. - Stocking of all products, as needed, during shift and at end of shift. - Operate cash register: take money from customers and count back appropriate change. Count and balance money and comps against receipts in register before and after each shift. - Prepare and serve varied menu items of the restaurant.   - Assure that tables are bussed and maintain dining area by returning tables and chairs to proper locations, as needed. - Maintain Celebrity Grill storage areas in walk-in unit and dry storage area. - Assure that empty containers and rolling trash/cardboard dumpsters are taken to receiving dock, as needed.  Monitor disposal of garbage and cardboard to respective dumpster at dock. - Provide positive communication and use Red Carpet Training skills with every patron and co-worker. - Perform duties in a safe manner; report any potential safety hazards to management staff.    
Job ID
2017-43772
Position Type
Regular Part-Time
Category
Food and Beverage
Hollywood Casino Tunica
US-MS-Tunica Resorts
1 month ago
Summary: Prepare and cook meals for guests by performing the following duties.    Essential Duties and Responsibilities include the following. Other duties may be assigned.   - Cooks food in quantities, using the grill, flat top and fryer, according to menu and portion control sheet, . - Assists Cast Members as needed - Serves prepared meals. - Keeps sandwich station clean and stocked at all times. - Keeps freezer stocked, organized and clean. - Assists with keeping entire lobby area cleaned and stocked. - May be required to work cash register at times. - Keeps the hot food on the line stocked with a fresh look at all times. - Keeps hot line area clean. - Keeps grill and flat top clean. - Takes out trash from behind the line. - Keeps all food areas in the Celebrity Café clean and neat, including the dining tables, microwaves, toaster oven, etc.
Job ID
2017-44971
Position Type
Regular Full-Time
Category
Food and Beverage
Hollywood Casino Tunica
US-MS-Tunica Resorts
5 days ago
Must be able to deal at least two different games including, Blackjack, Roulette, Craps or Carnival Games (Three-card Poker, Caribbean Stud Poker, River Boat Poker, 21+3, Flop Poker, etc…).  Must provide prompt, courteous and accurate dealing at assigned table(s) in accordance with established procedures.  Assist guests in understanding the rules and ensure adherence to established policies and procedures.  Maintain the security of assigned game(s) at all times.  Report any safety hazards to assigned Games Supervisor.
Job ID
2017-44862
Position Type
Regular Part-Time
Hollywood Casino Tunica
US-MS-Tunica Resorts
5 days ago
Must be able to deal at least two different games including, Blackjack, Roulette, Craps or Carnival Games (Three-card Poker, Caribbean Stud Poker, River Boat Poker, 21+3, Flop Poker, etc…).  Must provide prompt, courteous and accurate dealing at assigned table(s) in accordance with established procedures.  Assist guests in understanding the rules and ensure adherence to established policies and procedures.  Maintain the security of assigned game(s) at all times.  Report any safety hazards to assigned Games Supervisor.
Job ID
2017-43187
Position Type
Regular Part-Time
Hollywood Casino Tunica
US-MS-Tunica Resorts
6 months ago
Must provide prompt, courteous and accurate dealing at assigned table(s) in accordance with established procedures.  Assists guests in understanding the rules and ensure adherence to established policies and procedures.  Maintain the security of assigned game(s) at all times.  Report any safety hazards to assigned Casino Shift Manager. - Provides accurate and efficient dealing at assigned table game. - Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games - Provides prompt, courteous and accurate dealing at assigned table(s) - Adheres to all company and departmental policies and procedures and state regulations as it relates to this position - Performs accurate chip and cash transactions - Receives wagers from customers and pays the appropriate game outcomes - Maintains game security and protects company assets at all times - Assists customers in understanding the rules and ensures adherence to established policies and procedures Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
Job ID
2017-41575
Position Type
Regular Full-Time
Category
Casino Operations
Hollywood Casino Tunica
US-MS-Tunica Resorts
4 weeks ago
- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities - Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards - Knows and promotes current casino events and programs and can give guests directions to all casino areas - Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
Job ID
2017-44980
Position Type
Regular Full-Time
Category
Food and Beverage
Hollywood Casino Tunica
US-MS-Tunica Resorts
2 months ago
- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities - Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards - Knows and promotes current casino events and programs and can give guests directions to all casino areas - Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
Job ID
2017-44894
Position Type
Regular Part-Time
Category
Food and Beverage
Hollywood Casino Tunica
US-MS-Tunica Resorts
2 months ago
- Responsible for clearing all table and resetting them for new seating in accordance with venue standards - Ensure each table is ready for guests arrival in accordance with venue standards - Responsible for approaching newly seated guests, serving bread, butter, water, etc. in a timely and pleasant manner working with servers to expedite service at all tables - Perform service duties for servers by picking up their orders when ready in the kitchen and delivering them - Monitor tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area - Restock and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards - Attendance at pre-shift meetings - Responsible for maintaining a regular and consistent attendance record - Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation - Declare tips through time and attendance system at the end of each shift  
Job ID
2017-44559
Position Type
Regular Full-Time
Category
Food and Beverage
Hollywood Casino Tunica
US-MS-Tunica Resorts
3 weeks ago
The following and other duties may be assigned as necessary for multi properties in the Tunica area, including Hollywood Casino Tunica, Bally’s and/or Resorts:   - Responsible for supervising and managing staff in the F&B FOH department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for staff development and training programs. - Responsible for rewards and recognition program to maximize employee engagement. - Maintain cost control methods and procedures by monitoring consistent pars and inventory. - Maintain established quality assurance procedures to ensure acceptable health department and customer service standards.\Oversees scheduling, breaks, floor plans, training, evaluating, counseling, team members on assigned shift. - Exhibits a friendly and helpful and courteous manner when dealing with customers and fellow team members. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible. - Administers the overall activities of the front of house restaurant operations and beverage operations. - Establishes and administers training programs within the assigned restaurant and lounge. - Ensures that available facilities are adequate for performance of duties by assigned personnel. - Maintains and instructs assigned personnel on safety policies and procedures, and follows up to ensure that hazards are eliminated. - Monitors appearance of food served and communicates deviations from standard. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2017-45434
Position Type
Regular Full-Time
Category
Food and Beverage
Hollywood Casino Tunica
US-MS-Tunica Resorts
2 months ago
Job ID
2017-44500
Position Type
Regular Part-Time
Hollywood Casino Tunica
US-MS-Tunica Resorts
3 months ago
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Responsible for supervising and managing members of HR staff. - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Develops and maintains productive, informative, and respectful relationships that support achievement of business focused results with assigned departments. - Serves as business partner to various client groups. Understands the organizational structure for each department; develops and maintains knowledge of the business unit needs; and, provides HR support to team members at all levels of the organization.  - Identifies and develops strategies for client groups with respect to turnover, recruitment, staff development, engagement, employee relations, guest service, compensation, benefits/wellness and performance management issues. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction - Partners with top HR leader and other members of the HR team in the monthly budget reconciliations, P&L review, and approving departmental purchasing. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Partners with top HR executive to determine Human Resources department’s strategy and its needs. - Supports the internal and external recruitment efforts for the property to include, but not limited to: - Managing Open Job Requisitions for Exempt roles - Pre-screen potential candidates and build talent pool for all positions - Developing sourcing strategies for open roles - Analyzes property trends and metrics relative to engagement, turnover, staff development, etc. in partnership with HR team and develops solutions, programs and policies as necessary. - Manages and resolve employee and/or labor relations issues. Conducts effective, thorough and objective investigations in cases of grievances, harassment, employee concerns or EEOC issues. - Maintains in depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. - Provides performance management (coaching, counseling, career development, corrective action and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations and internal policy/procedure. - Works closely with management and employees to improve work relationships, build morale, increase productivity and retention. - Maintains current knowledge of HR policies, programs, laws and regulations. - Develops reports and other key metrics, including but not limited to, the monthly HR Scorecard, Strategic Plan or other identified HR analytics. - Creates and develops staff development programs and delivers results that corresponds with established goals. Analyzes results from programs and redirects as necessary for talent development purposes. - Participates in and provides human resources updates and feedback in property management meetings at various levels. - Provides guidance and counsel to management concerning corrective actions, performance reviews, and terminations, to ensure compliance with governmental laws and regulations and internal policies and procedures - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Responsible for the overall achievement of department customer service goals.    - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2017-44299
Position Type
Regular Full-Time
Category
Human Resources
Hollywood Casino Tunica
US-MS-Tunica Resorts
3 weeks ago
The following and other duties may be assigned as necessary for multi properties in the Tunica area, including Hollywood Casino Tunica, Bally’s and/or Resorts:   - Responsible for providing guidance and daily oversight of the Revenue Audit department in absence of Supervisor or Manager. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Coordinates all daily revenue audits. - Prepares and reviews weekly/monthly/yearly revenue tax returns and ensures compliance with all tax and gaming regulations. - Informs Manager of all potential problems or other revenue audit issuers in a timely manner. - Reviews month end entries into general ledger to ensure accuracy. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2017-45491
Position Type
Regular Full-Time
Hollywood Casino Tunica
US-MS-Tunica Resorts
3 months ago
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Advertising: - Coordinate marketing support services to include advertising, public relations, and internal departments. - Supports the development of press releases and media correspondence in relation to marketing programs or property advertising. Social Media: - Organizes and coordinates the marketing efforts for all communication efforts for the company in the social media sphere, with a consistent and appropriate voice. Monitors social media and web for opportunities to engage in active and relevant conversations about the property. Supports the property brand on social media as directed by management.   QUALIFICATION REQUIREMENTS   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.   - Associates degree (A.A.) in marketing, finance or related area; or equivalent combination of education and experience. - One (1) year of related experience required, preferably in Marketing. - Excellent verbal, written, and interpersonal skills. - Technical proficiency and knowledge in MS Office (Word, Excel & Outlook). - Possess excellent oral and written communication skills; strong client interface and presentation skills preferred. - Demonstrated ability to drive toward results.
Job ID
2017-44275
Position Type
Regular Full-Time
Category
Marketing
Hollywood Casino Tunica
US-MS-Tunica Resorts
3 weeks ago
  Essential Duties and Responsibilities include the following. Other duties may be assigned. - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Reports to guest inquiries and reports issues to Manager for guest recovery. - Assists in preparing/review of currency transactions reports. - Verify vault accountability at end of shift. - Assists with verification of credit line availability. - Assists with review of multiple transactions logs for accuracy. - Verification of main bank and window cashier drawers. - Authorizing checks. - Prepare fills and credits for live games when acting as cashier/banker. - Prepare jackpots as needed. - Prepare customer deposit and safekeeping log. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance  procedures.   - Maintains strict confidentiality in all departmental and company matters.
Job ID
2017-45484
Position Type
Regular Full-Time
Category
Players Services/Cage
Hollywood Casino Tunica
US-MS-Tunica Resorts
1 week ago
- Ability to deal poker in order to provide a courteous and entertaining experience - Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met - Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity - Sponsors new dealers as needed in order to provide new hires with adequate on the job training - Protects the integrity of the game through visual observation of all guests and game layout  - Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats - Presents oneself as a credit to the Company and encourages others to do the same  - Performs all other related and compatible duties as assigned   
Job ID
2017-45103
Position Type
Regular Part-Time
Category
Table Games
Hollywood Casino Tunica
US-MS-Tunica Resorts
2 weeks ago
- Review and reconcile soft count paperwork -   - Review and reconcile hard count paperwork -   - Responsible for the daily audit of live games, electronic gaming devices, cage accountability, and admissions. -   - Records mechanical meters on sample basis -   - Responsible for removing the retention copy of all manual forms maintained in a locked dispensing machine and accounting copies -   - Responsible for obtaining the work from the various accounting boxes through out the casino. -   - Responsible for the daily audit of live games, electronic gaming devices, cage accountability, and admissions.   Supervisory Responsibilities                                              This job has no supervisory responsibilities.
Job ID
2017-45561
Position Type
Regular Full-Time
Category
Accounting/Finance
Hollywood Casino Tunica

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