Penn National Gaming, Inc.

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Job Locations US-IL-Aurora
Posted Date 1 week ago(2/14/2018 11:35 AM)
- To be considered for Dealer School Candidates Must:- Candidates must pass an HR Interview and Department Interview- Candidates understand they attend this Dealer School on their own time and are not an employee of Hollywood Casino Aurora.- Dealer School is free to attend if selected after completing all the necessary interviews and test. Candidates do not receive pay during the training because they are not employees of Hollywood Casino Aurora.- Dealer School is 6 weeks longDealer School will only be able to have a maximum of 15 candidates attend during the 6 week training period.- Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines- Adhering to all established game procedures, including:- Use of gaming equipment- Providing game security- Money handling- Wager positioning- Verbalizing game- Ability to understand and perform duties in accordance with:- Hollywood Casino Aurora Core Values- Departmental, property and company policies and standards- Illinois Gaming Board requirements- Sarbanes-Oxley- Internal Controls- Assisting guests in learning games- Attending departmental and company meetings as required
Job ID
2017-44522
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
Posted Date 1 week ago(2/14/2018 11:35 AM)
- Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines- Maintaining security and accountability over all funds, including:- Cash and cash advances- Front money- Gaming chips- Jackpot payouts- Kiosk collection- Markers- Personal checks- Promotional coupons- Slot vouchers- Executing accurate reports, as needed, including:- Balancing banks- Closeout reports- Daily deposits- Table fills and credits- Reconciliation of kiosks- Check cashing applications- Subsidiary reports- Attending departmental and company meetings, as required
Job ID
2018-46998
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
Posted Date 1 week ago(2/14/2018 11:35 AM)
- Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines- Maintaining security and accountability over all funds, including:- Cash and cash advances- Front money- Gaming chips- Jackpot payouts- Kiosk collection- Markers- Personal checks- Promotional coupons- Slot vouchers- Executing accurate reports, as needed, including:- Balancing banks- Closeout reports- Daily deposits- Table fills and credits- Reconciliation of kiosks- Check cashing applications- Subsidiary reports- Attending departmental and company meetings, as required
Job ID
2017-42350
Position Type
Regular Part-Time
Category
Players Services/Cage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
Posted Date 1 week ago(2/14/2018 11:35 AM)
- Oversee the operations and Cast Members of the Cage department- Directly supervising Cage Cashiers- Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines- Ensuring adherence to schedules- Securing integrity of company assets- Investigating and resolving variances for the shift- Communicating appropriate information to Shift Manager- Address and resolve guest and Cast Member complaints- Conduct and/or attend departmental or company meetings- Interview, hire, train or oversee training of Cast Members- Plan, schedule assign and direct work- Appraise performance- Reward and discipline Cast Members- Maintain accurate departmental records- Recommend improvements to efficiency- Recommend promotions- Address and resolve guest and Cast Member complaints- Promptly report and remedy any legal/compliance measures 
Job ID
2018-46638
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
Posted Date 1 week ago(2/14/2018 11:35 AM)
- Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines- Adhering to all established game procedures, including:- Use of gaming equipment- Providing game security- Money handling- Wager positioning- Verbalizing game- Ability to understand and perform duties in accordance with:- Hollywood Casino Aurora Core Values- Departmental, property and company policies and standards- Illinois Gaming Board requirements- Sarbanes-Oxley- Internal Controls- Assisting guests in learning games- Attending departmental and company meetings as required
Job ID
2018-46975
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
Posted Date 5 days ago(2/16/2018 5:39 PM)
- Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines- Adhering to all established game procedures, including:- Use of gaming equipment- Providing game security- Money handling- Wager positioning- Verbalizing game- Ability to understand and perform duties in accordance with:- Hollywood Casino Aurora Core Values- Departmental, property and company policies and standards- Illinois Gaming Board requirements- Sarbanes-Oxley- Internal Controls- Assisting guests in learning games- Attending departmental and company meetings as required
Job ID
2018-47167
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
Posted Date 1 week ago(2/14/2018 11:35 AM)
- Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines- Takes order from Take II Attendant and cooks food requiring short preparation time- Completes order from grill and serves customers at counter- Cleans food preparation equipment and work area- Assists Take II Attendant in taking orders from customers when necessary- Monitoring guest for signs of intoxication, intervening as needed according to established practices- Attends departmental and company meetings as required
Job ID
2017-43027
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
Posted Date 1 week ago(2/14/2018 11:35 AM)
- Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines- Clean windows and mirrors- Vacuum carpeted areas - Sweep and mop all hard surface areas - Remove trash from trash containers  - Dust and polish furniture and equipment - Clean up spills and/or waste product materials - Maintain assigned work area clean at all times - Familiarize and properly use all cleaning equipment and chemicals - Report any repairs needed in work area or company equipment to supervisor - Perform special projects assigned by supervisor - Attend departmental and company meetings, as required 
Job ID
2018-47085
Position Type
Regular Full-Time
Category
Facilities
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
Posted Date 1 week ago(2/14/2018 11:35 AM)
- Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines- Clean windows and mirrors- Vacuum carpeted areas - Sweep and mop all hard surface areas - Remove trash from trash containers  - Dust and polish furniture and equipment - Clean up spills and/or waste product materials - Maintain assigned work area clean at all times - Familiarize and properly use all cleaning equipment and chemicals - Report any repairs needed in work area or company equipment to supervisor - Perform special projects assigned by supervisor - Attend departmental and company meetings, as required 
Job ID
2017-45391
Position Type
Regular Part-Time
Category
Facilities
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
Posted Date 1 week ago(2/14/2018 11:35 AM)
This management position may include direct report responsibilities for any or all HR positions, at the discretion of the VP of HR. - Responsible to oversee the effective operation of the HR department and its functions.  Works closely with the VP of Human Resources to identify company needs and participate in the implementation and measurement of HR strategies. - Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines- Management accountability for day to day and long term operations including:- Recruiting- Pre-hire and Hiring- Learning & Development, including coaching, mentoring and appropriate performance management- Budgetary planning- Enforce and support the applicatio of HCA policy and procedures- Planning and execution of employee relations initiaives- Recommend/implement changes to HR programs, systems and policy, as needed to ensure efficiency and cost effectiveness- Establish and maintain relationships with employees at all levels of the organization providing both employees and managers accurate feedback - Develop and oversee employee communication- Partner with management to identify staffing needs, job specifications, job duties, qualifications and skills- Investigate and resolve employee relations’ matters- Conduct and attend departmental and company meetings, as needed- Other duties as assigned by VP of Human Resources
Job ID
2017-46027
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
Posted Date 1 week ago(2/14/2018 11:35 AM)
- Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines- Responsible to coordinate valet activities during the parking and retrieval of casino guests’ vehicles- Monitoring guest for signs of intoxication, intervening as needed according to established practices- Operate both manual and automatic transmissions in parking and retrieving guests’ vehicles- Issue and oversee issuance of valet tickets to guests- Oversee vehicle retrieval - Oversee traffic control- Review completed valet tickets for accuracy- Handle guest incidents and contact Security as necessary to document- Observe valet hikers’ performance and recommend coaching- Maintain cleanliness of Porte Cochere and valet office- Report any incoming vehicle malfunctions to valet supervisor- Perform key control and self-park close outs at end of shift, as needed- Perform duties of valet hiker, key controller, and self-park cashier as needed- Assume responsibilities of Transportation Supervisor in his/her absence- Conduct and/or attend departmental and company meetings as required
Job ID
2018-46764
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
Posted Date 1 week ago(2/14/2018 11:35 AM)
- Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines- Operate both manual and automatic transmissions in parking and retrieving guests’ vehicles- Complete valet tickets accurately by noting proper location of parked vehicle and visible contents of vehicle, noting prior damage to vehicle, and noting obvious vehicle malfunction- Secure parked vehicles properly- Maintain cleanliness of Porte Cochere and valet office- Attends departmental and company meetings as required
Job ID
2018-47089
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
Posted Date 1 week ago(2/14/2018 11:35 AM)
- Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines- Adhering to all established game procedures, including:- Use of gaming equipment- Providing game security- Money handling- Wager positioning- Verbalizing game- Ability to understand and perform duties in accordance with:- Hollywood Casino Aurora Core Values- Departmental, property and company policies and standards- Illinois Gaming Board requirements- Sarbanes-Oxley- Internal Controls- Assisting guests in learning games- Attending departmental and company meetings as required
Job ID
2017-45414
Position Type
Regular Part-Time
Category
Table Games
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
Posted Date 1 week ago(2/14/2018 11:35 AM)
Poker Dealer School will begin on a date to be determined.  Class will run approximately 5 weeks.  - Candidates must pass an HR Interview and Department Interview- Candidates understand they attend this Dealer School on their own time and are not an employee of Hollywood Casino Aurora.- Dealer School is free to attend if selected after completing all the necessary interviews and test. Candidates do not receive pay during the training because they are not employees of Hollywood Casino Aurora.- Dealer School begins 1/15 and is 5 weeks long.  Classwill be held on the following days and times:- Monday-Thursday from 6pm-10pm 
Job ID
2017-44520
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
Posted Date 1 week ago(2/14/2018 11:35 AM)
- Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines- Safeguard assets, guests and Cast Members- Escort gaming chips, tokens, cash, and other assets to the appropriate personnel - Monitoring guest for signs of intoxication, intervening as needed according to established practices- Supervise the end of gaming day drop- Oversee the counting of tokes- Prepare security reports in a timely manner and ensure accurateness and completeness- Demonstrate and follow emergency procedures- Assist the maintenance department in an emergency condition- Ensure no patron under the age of 21 boards casino- Maintain First Aid/AED certification- Respond to medical emergencies and complete Illness/Injury reports- Attend departmental and company meetings as required
Job ID
2017-46045
Position Type
Regular Part-Time
Category
Security
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
Posted Date 1 week ago(2/14/2018 11:35 AM)
- Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines- Safeguard assets, guests and Cast Members- Escort gaming chips, tokens, cash, and other assets to the appropriate personnel - Monitoring guest for signs of intoxication, intervening as needed according to established practices- Supervise the end of gaming day drop- Oversee the counting of tokes- Prepare security reports in a timely manner and ensure accurateness and completeness- Demonstrate and follow emergency procedures- Assist the maintenance department in an emergency condition- Ensure no patron under the age of 21 boards casino- Maintain First Aid/AED certification- Respond to medical emergencies and complete Illness/Injury reports- Attend departmental and company meetings as required
Job ID
2017-38674
Position Type
Regular Part-Time
Category
Security
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
Posted Date 1 week ago(2/14/2018 11:35 AM)
- Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines- Responsible for overseeing the operations and Cast Members of the security department- Devote a minimum of one hour per shift to observing Cast Members in service interactions, ie: teamwork, interdepartmental cooperation and guest service- Maintain and track attendance records for Security Cast Members- Ensure that reported incidents are documented and that the reports are submitted on a timely basis  Review all reports for accuracy and completeness - Conduct investigative interviews as deemed necessary- Responsible for the Valet departments activities and provide direction to Valet Supervisors in the absences of the Valet Manager- Safeguard assets, guests and Cast Members- Ensure department equipment is maintained- Ensure security Cast Members are trained in First Aid and on the AED and that certifications are kept valid- Monitoring guest consumption of alcohol, intervening as needed according to established practices- Directly supervises: Security Supervisors- Executes or participates in- Interviewing, hiring, and training Cast Members- Planning, scheduling, assigning, and directing work- Appraising performance- Rewarding and assessing Cast Member performance- Making recommendations for  improving operational efficiencies- Manages guest and Cast Member complaints- Promptly report and remedy any legal/compliance measures
Job ID
2018-46997
Position Type
Regular Full-Time
Category
Security
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
Posted Date 1 week ago(2/14/2018 11:35 AM)
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Enforce internal control policies and procedures- Enforce underage gambling and drinking laws- Maintains safety and inspection reports for the property.- Conduct regular security post inspections- Prepare security incident reports and maintain security logs.- Reports guest and team member concerns and complaints to manager.- Ensure security team members adhere to uniform dress and grooming standards consistent with department and company standards.- Interacts and cooperate with regulatory, fire/rescue and law enforcement agencies.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES                                                    This job may or may not have supervisory responsibilities. - Manages work procedures and expedites workflow.- Provides coaching and counseling to team members.
Job ID
2017-46047
Position Type
Regular Full-Time
Category
Security
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
Posted Date 1 week ago(2/14/2018 11:35 AM)
- Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines- Responsible for the monitoring of electronic gaming device activity in an assigned area - Exchange currency for guests- Perform routine machine repairs and service, including jackpot and ticket fill process- Educate and enroll electronic gaming device guests in the Slot Marketing Program - Take beverage orders in assigned area for the server and/or utilizing service station for non-alcoholic beverages when necessary- Attend departmental and company meetings as required
Job ID
2017-45327
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
Posted Date 1 week ago(2/14/2018 11:35 AM)
- Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines- Perform repairs to the Electronic Gaming Devices including the Slot Monitoring System- Perform slot machine installations, relocations and conversions- Perform routine maintenance and upgrades to electronic gaming devices- Attend departmental and company meetings as required
Job ID
2017-45532
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora

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