Penn National Gaming, Inc.

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US-PA-Grantville
2 weeks ago
- Responsible for loading race horses in the starting gate before post time and serve as back up the Head Starter by performing the following duties in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.  - Serves as a right hand for the Head Starter. - Maintain a log of all horses that come to the gate during training hours. - Log how the horse is handled while being loaded in the starting gate. This is called putting "Marks" on the horse. - The Starter is assigned a horse to handle. They must load the horse to the best of their ability with the information given.  - Report any problems with the horses or the gate to the Head Starter. - Handle race horses and load into the starting gate. - Maintenance of the starting gate. Such as, washing to keep clean. - Inspect batteries for any problems. - Set numbers on top of the starting gate, making sure that the number on the stall matches the number assigned to the horse being loaded into the gate. - Morning work consist of schooling horses or breaking these horses from the gate. Once a new horse is ready the Asst. Starter sends them to the Head Starter for an application for an OK card. - Have the trainer bring the horse to the gate in the mornings, continually, until the Head Starter feels the horse has overcome the problem and is taken off the Head Starter's list. - Also, working with horses that have some problems while trying to load them into the gate. - Must carry out all duties assigned to him by the Head Starter.
Job ID
2017-44717
Position Type
Regular Part-Time
Category
Racing Operations
Hollywood Casino at Penn National Race Course
US-PA-Grantville
3 days ago
- Maintain the appearance of buffet. Clean and sanitize hot/cold buffet throughout each meal and during set up/break down. - Set up and break down station. Sets out and garnishes all food items prior to opening buffet. At closing or before next meal, removes and returns food to kitchen, restocks items/supplies for upcoming meal. - Monitor proper temperatures of buffet foods throughout each meal. - Monitor and maintain supply of food items on the buffet; run needed items from kitchen to buffet. - Complete opening and closing duties completely. - Other duties as assigned.
Job ID
2017-40022
Position Type
Regular Part-Time
Category
Food and Beverage
Hollywood Casino at Penn National Race Course
US-PA-Grantville
3 days ago
- Responsible for clearing and resetting tables in assigned venue. - Continuously monitors tables to assess guests' needs in a courteous manner.  - Other customer service duties required as requested by restaurant supervisor in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.   - Responsible for clearing all tables and resetting them for new seating in accordance with venue standards. - Ensure each table is ready for guests arrival in accordance with venue standards. - Responsible for approaching newly seated guests, serving bread, butter, water etc. in a timely and pleasant manner working with servers to expedite service at all tables. - Perform service duties for servers by picking up their orders when ready in the kitchen and delivering them. - Monitor tables to assess guests needs and anticipates and responds to guest requests when meal has been completed keeping table clear to provide a clean, neat, eating area. - Restock and clean assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards. - Attendance at pre-shift meetings. - Responsible for maintaining a regular and consistent attendance record. - Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation. - Declare tips through time and attendance system at the end of each shift.
Job ID
2017-44190
Position Type
Regular Part-Time
Category
Food and Beverage
Hollywood Casino at Penn National Race Course
US-PA-Grantville
2 weeks ago
- Providing a “Wow” experience for every guest, every time per the Red Carpet Customer Service Program - Develops a thorough understanding of player's club and remains current on all promotions and events - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions and respond to service issues at the TRU's and Coin Max - Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations - Demonstrates proficiency in AS400 menus, Internal Controls, ACSC system, department policies/procedures and any other functions associated with the successful operation - Serves as property ambassador and has solid overall knowledge of the property, including the casino - Develops and maintains a good relationships with loyal players in order to maximize opportunity for personalized experience and return visits - At the completion of the 5-day training period, demonstrate proficiency in computer program usage; basic knowledge of our Internal Controls; Departmental Policy and Procedures; compliance with Federal Title   31 regulations; and any other functions associated with the successful operation of the Cashiers Cage and Hollywood Casino
Job ID
2017-44350
Position Type
Regular Full-Time
Category
Players Services/Cage
Hollywood Casino at Penn National Race Course
US-PA-Grantville
2 weeks ago
- Greets guests with a smile, eye contact and warm verbal greeting as per "Red Carpet Customer Service" guidelines and provides outstanding customer service.  - Establishes rapport with guests and creates a friendly and fun atmosphere. - Maintain well-groomed appearance in accordance with Food & Beverage Grooming Standards for cocktail servers at all times in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.  - Responsible for prompt, efficient and courteous beverage service to casino guests in accordance with HCPN policies, procedures and standards. - Knowledge of PLCB and RG standards. - Knowledge of alcoholic and non-alcoholic beverages and awareness of new drink trends. - Monitor guests needs on a continuous basis and ensures all requests are promptly fulfilled. - Accurate and efficient use of POS system. - Monitor guests alcohol intake in accordance with RAMP training. - Assist other beverage personnel with maintenance such as sidework, opening/closing duties. - Participate as a team member with all servers, bartenders, barbacks, supervisors and any other casino personnel to ensure efficient operations.
Job ID
2017-44567
Position Type
Regular Part-Time
Category
Food and Beverage
Hollywood Casino at Penn National Race Course
US-PA-Grantville
2 weeks ago
- Prepare and cook food products according to standard recipes. - Transport, dish up, plate and present food products for, menus to include various cooking methods broiling, roasting, saute, poaching, braising, boiling and ala minute cooking in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.  - Prepares, expedites, monitors, replenishes, and/or transports meats, vegetables, soups, sauces and other food items as indicated by production sheets.  - Report to Sous Chef at start of shift to receive instructions as daily specials or menu changes.  - Arrange mise en place according posted instructions and menu requirements.  - Communicates station needs, waste and discrepancies with immediate supervisor.  - As directed by supervisor, prepare and present menu items according to recipe specification and presentation photo.  - Assist in other areas of kitchen as directed by Sous Chef.  - Interacts with guests and coworkers in a professional, courteous manner.  - Maintains a clean and sanitary work area at all times.  - Perform other duties as assigned by supervisor. 
Job ID
2017-45546
Position Type
Regular Full-Time
Category
Food and Beverage
Hollywood Casino at Penn National Race Course
US-PA-Grantville
2 weeks ago
- Prepare and cook food products according to standard recipes. - Transport, dish up, plate and present food products for, menus to include various cooking methods broiling, roasting, saute, poaching, braising, boiling and ala minute cooking in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.  - Prepares, expedites, monitors, replenishes, and/or transports meats, vegetables, soups, sauces and other food items as indicated by production sheets.  - Report to Sous Chef at start of shift to receive instructions as daily specials or menu changes. - Arrange mise en place according posted instructions and menu requirements. - Communicates station needs, waste and discrepancies with immediate supervisor. - As directed by supervisor, prepare and present menu items according to recipe specification and presentation photo. - Assist in other areas of kitchen as directed by Sous Chef. - Interacts with guests and coworkers in a professional, courteous manner. - Maintains a clean and sanitary work area at all times. - Perform other duties as assigned by supervisor.
Job ID
2017-43552
Position Type
Regular Part-Time
Category
Food and Beverage
Hollywood Casino at Penn National Race Course
US-PA-Grantville
2 weeks ago
- Prepares and finishes pastry products for restaurants and banquets according to standard recipes and as specified by requisition to the various outlets in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. - Prepare, bake and finish cakes, pies, French Pastries, creams tarts and other dessert items according to recipe and presentation specifications. - Prepare requisitions for food product for following day's production. - Prepare dessert displays for restaurants and banquet as per production sheets. - Dish ice cream and other pastry items for banquets as per production sheets. - Prepare requisitions for items for storeroom for Pastry Chef's approval. - Maintain clean and sanitary work station within ServSafe and Hollywood Casino guidelines.
Job ID
2017-45422
Position Type
Regular Full-Time
Category
Food and Beverage
Hollywood Casino at Penn National Race Course
US-PA-Grantville
2 weeks ago
- Responsible for the collection and count of slot cash boxes from the gaming floor and the subsequent cash and ticket count conducted in the count room - Comprehensive understanding of regulations pertaining to the work process - Accurately report count results - Complete daily maintenance of all count room equipment
Job ID
2017-45466
Position Type
Regular Full-Time
Category
Accounting/Finance
Hollywood Casino at Penn National Race Course
US-PA-Grantville
3 days ago
- Perform daily cleaning projects as directed by supervisors - Clean all floor mats - Sweep, scrub and mop all kitchen floors and walls to remove food, debris and grease - Clean behind and under all equipment - Maintain hood vent system, ovens and cleaning of equipment - Clean and sanitize all counters, shelves and garbage cans - Become well versed in all ware washing equipment operation and maintenance - Report all equipment malfunctions to appropriate supervisor - Wash all dishes, glassware, silver, kitchen ware and utensils as needed - Responsible for proper storage of all equipment (china, glass, silver, cooking equipment and utensils) - Ensure that all F&B venues are cleaned to Health Department Standards - Assist other venues with cleaning projects or supplying them with proper supplies - Organize and store remaining chemicals and supplies in proper places - Dispose of trash and rags to appropriate areas
Job ID
2017-43269
Position Type
Regular Part-Time
Category
Food and Beverage
Hollywood Casino at Penn National Race Course
US-PA-Grantville
2 weeks ago
- The Executive Administrative Assistant will provide support services directly to the Vice President & General Manager and the other senior managers at the property. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Responsible for drafting, preparing, typing or transcribing general correspondence, communications, reports, spreadsheets, databases, charts, graphs, manuals, presentations, calendars, agendas, itineraries, meeting minutes, and other documents as needed in the day to day operations of the organization. - Scheduling appointments and keeping a current calendar of events and activities including preparing and verifying travel arrangements, scheduling meetings, conferences and community or social engagements as needed. - Answers telephone and in-person inquiries including accurately recording and communicating messages. - Files and organizes documents and materials. - Manages libraries of a variety of information including internal controls and documents. - Processes incoming and outgoing mail. - Provides support services to other managers and supervisors as requested or needed. - Coordinates activities of clerical or administrative staff. - Orders and maintains inventories of company assets and supplies. - Provides quality receptionist duties as needed. - Communicates with vendors to ensure that all machines operate efficiently and continuously. - Attends all departmental and company training programs or meetings as directed. - Adheres to all company policies and procedures. - Meets all departmental or company deadlines. - Performs all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter. - Meets professional appearance and grooming requirements. - Provides office support which will promote business productivity and efficiency. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters. - Analyzes data (e.g., customer satisfaction survey data) and creates reports for distribution. - Communicates results of the property shop program, electronic property guest service feedback system and all other forms of guest feedback. - Communicates the provided customer’s views during intra-property meetings pertaining to service, event planning, and new product introductions. - Reviews and responds to all guest communication within established guidelines and provided parameters.  - Communicates guest feedback on a regular basis to the Executive team and appropriate department leaders. - Partners with Human Resources and operational departments to assist with execution of team member recognition initiatives. - Performs active follow-up on each guest experience initiative and communicates status of all assigned projects on a regular basis. - Adheres to regulatory, department and company policies.
Job ID
2017-44986
Position Type
Regular Full-Time
Category
Exec
Hollywood Casino at Penn National Race Course
US-PA-Grantville
2 weeks ago
- Responsible for receiving orders and payments from food and beverage guests in a prompt and courteous manner - Responsible for service of food and beverage in a prompt and courteous manner - Responsible for adhering to established cash control policies and procedures within food and beverage department at HCPN - Knowledge of and strict adherence to PLCB and RG standards - Accurate and efficient use of POS system - Keep work area neat, clean and restock assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards.  Responsible for emptying trash receptacles in accordance with venue guidelines - Responsible for cleaning and sanitizing all tables after the occupying guests vacate them.  Responsible for removing dishes from tables and returning to dishwasher - Greet and verbally acknowledge each guest and escort to seat promptly - Maintain communication with servers and inform them when a table in their section has been seated - Responsible for answering telephones and taking reservations if necessary; Verify reservation if required, before seating guests - Responsible for seating guests according to established rotation procedure, distribute menus, and explain daily features - Knowledge of all daily specials and featured menu items and their preparation; Maintain communication with kitchen regarding "86 board" and availability of featured items - Handle any guest complaints and resolves them quickly and courteously.  Answer guest questions and directs concerns to appropriate member of management - Complete knowledge of all menu items and how each item is prepared - Participate as a team member with all servers, buspersons, cooks, supervisors, and any other casino personnel to ensure efficient operations
Job ID
2017-44169
Position Type
Regular Part-Time
Category
Food and Beverage
Hollywood Casino at Penn National Race Course
US-PA-Grantville
1 week ago
- This position assists the Facilities Department in maintaining the property in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.  - Assists in the repair of table game equipment within the table game pits.    - Perform maintenance and facilities tasks to support the facility operations. The daily maintenance and facilities tasks will include mechanical repairs, plumbing repairs, carpentry repairs, minor electrical repairs and HVAC when applicable, aesthetic repairs, and other tasks assigned by management. - Perform other tasks such as general installation or adjustment of equipment, moving offices, setting up marketing promotions, working on snow removal, cutting grass, and any other projects assigned to the department by upper management. - Complete work requests from beginning to end in a timely and complete manner. - Responsible for his/her own tools, and will keep tools clean and ready for work at all times. Able to borrow special tools and are fully responsible for these until they have been returned and accounted for. - Sign in at the beginning of shift and out at the end of shift. - Inform management or the Shift lead on the progress of any tasks from previous shift, and pass on pertinent information before end of shift. - Communicate and interact professionally with co-workers and other departments.  Carry and respond to radio calls and shift telephone as requested. - Set up safety barriers and prepare work area prior to the start of any task that impacts guests or employees. - Perform tasks safely and apply all safety precautions and procedures that are applicable such as LOTO, MSDS, PPE, etc. - Perform tasks professionally and in a timely fashion in order to diminish the impact on guests and on-going operations. - Must be willing to work a flexible schedule. - Responsible for the security of all keys issued, keys in inventory, keys destroyed, and keys turned in by other employees.
Job ID
2017-44793
Position Type
Regular Full-Time
Category
Facilities
Hollywood Casino at Penn National Race Course
US-PA-Grantville
2 weeks ago
- Responsible for clearing and resetting tables in assigned venue. - Continuously monitors tables to assess guests' needs in a courteous manner.  - Other customer service duties required as requested by restaurant supervisor in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.   - Responsible for clearing all tables and resetting them for new seating in accordance with venue standards. - Ensure each table is ready for guests arrival in accordance with venue standards. - Responsible for approaching newly seated guests, serving bread, butter, water etc. in a timely and pleasant manner working with servers to expedite service at all tables. - Perform service duties for servers by picking up their orders when ready in the kitchen and delivering them. - Monitor tables to assess guests needs and anticipates and responds to guest requests when meal has been completed keeping table clear to provide a clean, neat, eating area. - Restock and clean assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards. - Attendance at pre-shift meetings. - Responsible for maintaining a regular and consistent attendance record. - Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation. - Declare tips through time and attendance system at the end of each shift.
Job ID
2017-45426
Position Type
Regular Part-Time
Category
Food and Beverage
Hollywood Casino at Penn National Race Course
US-PA-Grantville
2 weeks ago
- Greet and verbally acknowledge each guest and escort to seat promptly   - Maintain communication with servers and inform them when a table in their section has been seated - Responsible for answering telephones and taking reservations if necessary. - Verify reservation if required, before seating guests - Advise guests of waiting time and recommends beverage outlets - Responsible for seating guests according to established rotation procedure, distribute menus, and explain daily features - Knowledge of all daily specials and featured menu items and their preparation - Handle any guest complaints and resolves them quickly and courteously - Attendance at any pre-shift meetings - Maintain communication with kitchen regarding "86 board" and availability of featured items - Complete knowledge of all menu items and how each item is prepared - Knowledge of and strict adherence to PLCB and RG standards and RAMP - General knowledge of operations at HCPN in order to answer guest inquiries regarding racing, slots, wagering, etc. - Collect payment and complete transactions through efficient use of POS system when needed to assist servers - Keep work area neat and clean in accordance with all PA Department of Health standards - Participate as a team member with all servers, barbacks and any other casino personnel to ensure efficient operations  
Job ID
2017-45126
Position Type
Regular Part-Time
Category
Food and Beverage
Hollywood Casino at Penn National Race Course
US-PA-Grantville
2 weeks ago
- Delivers food to guests in a timely manner  - Primary role is to run food to the guests in a timely fashion depending on specific assignment for that shift (e.g. food runner station or bar/drink runner station) - Assist servers in their duties as required - Side work - as needed - Responsible for clearing all tables and resetting them for new seating in accordance with venue standards - Ensure each table is ready for guests arrival in accordance with venue standards - Responsible for approaching newly seated guests, serving bread, butter, water etc. in a timely and pleasant manner working with servers to expedite service at all tables - Perform service duties for servers by picking up their orders when ready in the kitchen and delivering them. - Monitor tables to assess guests needs and anticipates and responds to guest requests when meal has been completed keeping table clear to provide a clean, neat, eating area - Restock and clean assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards - Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation - Declare tips through time and attendance system at the end of each shift
Job ID
2017-39056
Position Type
Regular Part-Time
Category
Food and Beverage
Hollywood Casino at Penn National Race Course
US-PA-Grantville
2 weeks ago
- Performs to exceptional high standards the cleaning duties in public and back of house areas, as assigned, in order to achieve the cleanest, most confortable experience for our guest and fellow staff, in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.   - Sweep and vacuum carpets and floors.  - Mop floors.  - Dust and polish fixtures, furniture and flooring.  - Clean windows and doors.  - Wash and wipe down of stairwells, base boards, walls, waste cans and other items as assigned.  - Remove trash cans and debris.  - Prompt attention to cleaning up spills or accidents or debris.  - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services.  - Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.
Job ID
2017-45437
Position Type
Regular Full-Time
Category
Housekeeping
Hollywood Casino at Penn National Race Course
US-PA-Grantville
2 weeks ago
- Perform general cleaning duties in public areas of the Casino Facility using specialized equipment. Areas may also include Casino gaming floor, banquet rooms, restaurants, retail shops, museum, elevators, escalators and back-of-house employee locations (e.g. locker rooms, administrative offices, etc.)  - Carpet cleaning in halls & corridors, unobstructed and obstructed spaces by cleaning edges, spot cleaning, shampooing and pile lifting with specialized equipments, as directed  - Perform specialized cleaning duties for floor surfaces such as marble, tile surfaces, wood flooring, terracotta surfaces etc. in halls & corridors, unobstructed and obstructed spaces by dust mopping, wet mop & rinse, scrub (spray buffing), stripping, sealing and polish floors using heavy duty specialized equipment as directed  - Perform dusting and polishing duties on slot machines, art works, pictures, walls, columns, stair wells, brass surfaces, baseboards, waste cans, furniture and fixtures to the highest established standards  - Perform cleaning duties on windows and doors while utilizing tools to achieve established high standards  - Remove all trash and debris, clean all trash cans in assigned zone areas  - Prompt attention to cleaning up spills or accidents or debris  - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services  - Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner
Job ID
2017-41692
Position Type
Regular Part-Time
Category
Housekeeping
Hollywood Casino at Penn National Race Course
US-PA-Grantville
2 weeks ago
- The Human Resource Interns will gain exposure to a variety of human resource tasks.  - This position reports to the HR Business Partner.  - This position is given the opportunity to combine education with gained knowledge and experience to bridge the gap between academics and career in order to assist in reaching profitability, guest satisfaction and workforce strength goals.  - Work rotation through HR functional areas to gain working knowledge and exposure in conjunction with the internship program requirements.  - Provide guest satisfaction through acquired course knowledge and internship experience. - Conduct all interactions in a pleasant and helpful manner.  - Support and develop relationships with internal and external customers with daily and weekly assigned projects. - Maintain a clean working area at all times, ensure that equipment and work materials are left in appropriate areas. - Develop an understanding of Hollywood Casino at Penn National Race Course's various management, technical, communication and decision making skills. - Contribute to working environment by applying coursework knowledge, present ideas and information in a concise, well-organized manner, and answer guest questions and provide solutions with a professional demeanor. - Perform job duties outside of normal job description, where in the Company's judgment, it is necessary in the interest of efficiency, productivity, or improved guest services.
Job ID
2017-44105
Position Type
Regular Part-Time
Category
Human Resources
Hollywood Casino at Penn National Race Course
US-PA-Grantville
3 days ago
Program overview/support: - Property and Company- wide orientation that provides information on Penn National Gaming’s history and our vision for the future. - A mentor / coach who will guide you throughout the program to ensure you are set up for success. - Performance feedback following each completed rotation in the program. - Placement into an open and available position relevant to your Leadership Program experience at your current property or a sister property upon successful completion of the program. - Competitive salary, benefits and other perks each team member receives while they are part of our company. - Relocation benefits will be provided to assist with the expense of moving.
Job ID
2017-44722
Position Type
Regular Full-Time
Category
Human Resources
Hollywood Casino at Penn National Race Course

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