Penn National Gaming, Inc.

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US-WV-Charles Town
1 month ago
- Must enforce the West Virginia Racing Commission Rules of Racing while on the racetrack, writing reports of all violations that take place while on duty. - Ensures starting car vehicle is in proper working order prior to each race.   Car and mechanical gate systems must have regular proper servicing and maintenance. - Once on racetrack with horses ensures proper parading of horses leading up to start of race. - Ensures all horses are aligned in the proper starting position leading up to start of race.    Must control direction of gate vehicle in order to have a fair and safe start for all participants. - Will assist Starter in reporting any infractions occurring during race to judges. - Assists horse ambulance workers to remove injured horse from track. - Must be available to work for any training, schooling, racing or qualifying hours.
Job ID
2017-45316
Position Type
Regular Full-Time
Category
Racing Operations
Hollywood Casino at CharlesTown
US-WV-Charles Town
1 month ago
- Must enforce the West Virginia Racing Commission Rules of Racing while on the racetrack, writing reports of all violations that take place while on duty. - Ensures starting car vehicle is in proper working order prior to each race.   Car and mechanical gate systems must have regular proper servicing and maintenance. - Once on racetrack with horses ensures proper parading of horses leading up to start of race. - Ensures all horses are aligned in the proper starting position leading up to start of race.    Must control direction of gate vehicle in order to have a fair and safe start for all participants. - Will assist Starter in reporting any infractions occurring during race to judges. - Assists horse ambulance workers to remove injured horse from track. - Must be available to work for any training, schooling, racing or qualifying hours.
Job ID
2017-45315
Position Type
Regular Part-Time
Category
Racing Operations
Hollywood Casino at CharlesTown
US-WV-Charles Town
1 month ago
Your daily responsibilities include: - Provides fast, friendly, professional and responsive customer service to restaurant guests - Knows and promotes current casino events and programs and can give guests directions to all casino areas - Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play - Provides personalized service during guest interactions - Removes dirty dishes, linen, glassware, and flatware from table and counter tops, and transports items to designated area - Wipes counter areas, sinks and floors as required to maintain a clean and safe work station - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards - Deep cleans restaurant equipment (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required - Operates and maintains equipment as required in accordance with established guidelines and safety procedures - Removes and properly disposes of all debris accumulated in restaurant and service stations in accordance with department procedures - Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station obtaining replacement stock from warehouse area and/or warehouse inventory in accordance with procedure - Reset tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications - Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attend to guest needs) as required - Provides fast, friendly, professional and responsive customer service to food servers and restaurant host/hostess
Job ID
2017-45182
Position Type
Regular Part-Time
Hollywood Casino at CharlesTown
US-WV-Charles Town
2 months ago
SUMMARY The Call Center Agent attentively coordinates, process and distributes all incoming telephone inquiries and information services for HCCTR.  Optimize revenue through timely and accurate booking of hotel, restaurant and gaming event reservations.  Provide Red Carpet Customer Service to all guests with a goal to exceed their expectations.   ESSENTIAL DUTIES AND RESPONSIBILITIES   - Attentively process, coordinate and distribute incoming telephone inquiries and information services - Promote property services, facilities and outlets; provide guests with information such as local attractions, directions and gaming floor activities - Respond to guest requests promptly and courteously and resolves minor guest complaints to the satisfaction of the customer; informs leadership of major problems, complaints, disturbances or dissatisfied guests - Book accurate hotel reservations via telephone and email into the property management system - Book accurate guest restaurant reservations into OpenTable reservation system - Book thorough gaming and Marquee Rewards player marketing event reservations utilizing marketing generated database - Thorough knowledge of Marquee Rewards player program and delivers attentive service and recognition to all Marquee Rewards members - Complete shift checklist tasks, to include but not be limited to; printing hotel arrivals lists, verifying guest reservation information, generate daily operations brief, verify and process inter-departmental emails etc. - Thorough knowledgeable of Emergency Procedures and Crisis Communications material - Informed of all guest functions, events, tournaments, concerts and activities at HCCTR - Provide a professional image at all times; adherence to appearance and dress standards - Actively support company policies and procedures and participate in HCCTR programs
Job ID
2017-44714
Position Type
Regular Part-Time
Category
Hotel Services
Hollywood Casino at CharlesTown
US-WV-Charles Town
4 weeks ago
- Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles. - Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods. - Adds seasoning to foods during mixing or cooking. - Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked. - Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes servings to fill orders. - Washes, peels, cuts, and shreds vegetables and fruits to prepare them for use. - Butchers chickens, fish, and shellfish. - Cuts, trims, and bones meat prior to cooking. - Bakes bread, rolls, cakes, and pastries. - Ensures kitchen is clean and organized upon closing. - Any task assigned to you by your lead cook, Sous chef, room chef and or Restaurant Manager.
Job ID
2017-42805
Position Type
Regular Full-Time
Category
Food and Beverage
Hollywood Casino at CharlesTown
US-WV-Charles Town
4 weeks ago
- Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles. - Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods. - Adds seasoning to foods during mixing or cooking. - Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked. - Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes servings to fill orders. - Washes, peels, cuts, and shreds vegetables and fruits to prepare them for use. - Butchers chickens, fish, and shellfish. - Cuts, trims, and bones meat prior to cooking. - Bakes bread, rolls, cakes, and pastries. - Ensures kitchen is clean and organized upon closing. - Any task assigned to you by your lead cook, Sous chef, room chef and or Restaurant Manager.
Job ID
2017-44321
Position Type
Regular Full-Time
Hollywood Casino at CharlesTown
US-WV-Charles Town
3 months ago
- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities - Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards - Resolves service issues according to the service recovery toolbox - Knows and promotes current casino events and programs and can give guests directions to all casino areas - Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
Job ID
2017-44242
Position Type
Regular Part-Time
Category
Food and Beverage
Hollywood Casino at CharlesTown
US-WV-Charles Town
3 months ago
- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station - Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients) - Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request  Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards - Slice, dice, chop and prepare raw products - Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required - Wipes counter areas, sinks and floors as required to maintain a clean and safe work station - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards - Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Provides personalized service and uses guests’ names when possible - Knows and promotes current casino events and programs and can give guests directions to all casino areas
Job ID
2017-41337
Position Type
Regular Part-Time
Category
Food and Beverage
Hollywood Casino at CharlesTown
US-WV-Charles Town
3 months ago
- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station - Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients) - Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request  Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards - Slice, dice, chop and prepare raw products - Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required - Wipes counter areas, sinks and floors as required to maintain a clean and safe work station - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards - Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Provides personalized service and uses guests’ names when possible - Knows and promotes current casino events and programs and can give guests directions to all casino areas
Job ID
2017-43722
Position Type
Regular Full-Time
Category
Food and Beverage
Hollywood Casino at CharlesTown
US-WV-Charles Town
3 months ago
- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station - Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients) - Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request  Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards - Slice, dice, chop and prepare raw products - Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required - Wipes counter areas, sinks and floors as required to maintain a clean and safe work station - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards - Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Provides personalized service and uses guests’ names when possible - Knows and promotes current casino events and programs and can give guests directions to all casino areas
Job ID
2017-42810
Position Type
Regular Full-Time
Category
Food and Beverage
Hollywood Casino at CharlesTown
US-WV-Charles Town
1 month ago
- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station - Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients) - Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request  Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards - Slice, dice, chop and prepare raw products - Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required - Wipes counter areas, sinks and floors as required to maintain a clean and safe work station - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards - Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Provides personalized service and uses guests’ names when possible - Knows and promotes current casino events and programs and can give guests directions to all casino areas
Job ID
2017-44946
Position Type
Regular Part-Time
Category
Food and Beverage
Hollywood Casino at CharlesTown
US-WV-Charles Town
3 days ago
- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station - Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients) - Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request  Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards - Slice, dice, chop and prepare raw products - Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required - Wipes counter areas, sinks and floors as required to maintain a clean and safe work station - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards - Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Provides personalized service and uses guests’ names when possible - Knows and promotes current casino events and programs and can give guests directions to all casino areas
Job ID
2017-45752
Position Type
Regular Full-Time
Category
Food and Beverage
Hollywood Casino at CharlesTown
US-WV-Charles Town
1 month ago
- Removes cash boxes, opens bill changer units using operations and security keys. - Places set of alternate empty boxes into bill changers. - Transports all collected cash boxes to the Count Room. - Operates automated currency equipment to count and process currency removed from the cash boxes. - Prepares Cash Storage Box Report with supporting documentation obtained from the counting of the cash boxes. - Responsible for packaging currency into predetermined amounts for later use by the Cashiers' Cage or the deposit. - Responsible for impressing change machines on a schedule and as needed basis. - Ensure key control procedures are adhered to. - Other duties, as assigned
Job ID
2017-44965
Position Type
Regular Full-Time
Hollywood Casino at CharlesTown
US-WV-Charles Town
2 months ago
- Responsible for directing the overall operations and staff of the Hotel; functions as a strategic leader of the hotel with responsibility for all aspects of the operation.. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    - Makes final decisions pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs. - Works closely with Marketing to drive occupancy and maximized revenue for all Hotel operations. - Makes final decisions for financial activities of Hotel such as setting room rates and policies/procedures. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2017-44574
Position Type
Regular Full-Time
Category
Hotel Services
Hollywood Casino at CharlesTown
US-WV-Charles Town
3 days ago
  - Responsible for directing the overall operations and staff of the department including Database, Advertising, Promotions, Social, Entertainment Public Relations, and Casino Marketing.  - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in all areas of responsibility. - Develops and implements annual marketing plan for the property that supports the overall brand strategy for the company. - Responsible for assessing, anticipating and reacting to the competitive marketplace in regard to marketing strategies, programs, campaigns, and promotions.  - Builds long term relationships with customers to strengthen the brand value. - Ensures that scheduling is done in an effective and efficient manner to support all marketing initiatives while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. - Ensures effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   . - Ensures coordination with IT to ensure all resources are available to run programs.  - Expertise with all company Brand programs and systems and provides input to improve Brand direct marketing efforts. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2017-45761
Position Type
Regular Full-Time
Category
Marketing
Hollywood Casino at CharlesTown
US-WV-Charles Town
4 months ago
- Prepares tableware for washing - Collects all soiled pots, washes and restacks cleaned pots on shelves  - Responsible for removal of garbage and refuse  - Mops and sweeps floors  - Washes walls and ceiling tiles - Cleans and sanitizes all cooking equipment  - Proper maintenance and distribution of company assets  - Sets up dishwashing machine - Stacks and stores clean dishes in proper kitchen areas
Job ID
2017-43044
Position Type
Regular Part-Time
Category
Food and Beverage
Hollywood Casino at CharlesTown
US-WV-Charles Town
3 months ago
- Adhere to all Food and Beverage Policies - Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees - Understand and perform opening station requirements - Stock condiment station(s) with appropriate food, beverage and paper products; identify and perform product rotation requirements - Welcome all guests with a SMILE and sincere greeting - Remove food trays from dining room - Remove trash from dining room and place into trash hauler(s) - Maintain cleanliness and orderliness of dining room tables, chairs and banquettes - Maintain cleanliness of dining room floors - Maintain cleanliness of dining room trash receptacles - Maintain cleanliness of area’s counter, glass, and brass - THANK all guests and wish them well - Maintain work station in a clean, safe and sanitized manner at all times - Communicate guests’ issues, concerns, and/or problems to management - Understand and adhere to all board of health, property, and departmental safety practices - Understand and perform closing station requirements
Job ID
2017-43971
Position Type
Regular Part-Time
Category
Food and Beverage
Hollywood Casino at CharlesTown
US-WV-Charles Town
4 weeks ago
- comply with all applicable rules and regulations of the West Virginia Racing Commission - comply with all rules and regulations of the West Virginia Department of   Health & Human Resources, Office of EMS - comply with the Sop’s of the Hollywood Casino at Charles Town Races EMS Department - comply with the Exposure Control Policies for Blood-borne and Air-borne Pathogens - attend all mandatory EMS Department meetings and training classes - conduct patient care equipment inspections and ensure proper stocking at the beginning of each shift - clean and/or decontaminate durable patient care equipment - clean and or decontaminate the ambulances as needed - restock expendable supplies and disposable equipment utilized for patient care immediately after the incident - perform assessments and treatment of trauma and medical patients in accordance with the current West Virginia BLS Protocols - perform appropriate basic interventions for trauma and medical patients in accordance with current West Virginia BLS Protocols - operate telephone and radio communications equipment effectively to transmit patient information to the appropriate care facility - operate radio equipment to maintain contact with Security Control - provide verbal reports of patient interactions and conditions to incoming EMS units, receiving facilities, doctors and nurses involved in the patients care - maintain patient confidentiality - provide written documentation of patient care assessments, conditions, interventions and outcome on West Virginia run report prior to leaving the hospital. - provide written documentation of exposures to blood or body fluids immediately as per Hollywood Casino at Charles Town Races Exposure Control Policy - assist EMS Department Staff when requested within the EMT-B scope of practice - work with other licensed EMS agencies as needed for our operation or in   an MCI situation - work longer than scheduled shifts as situations may dictate - all other duties as assigned
Job ID
2017-45337
Position Type
Regular Full-Time
Hollywood Casino at CharlesTown
US-WV-Charles Town
1 month ago
- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas   - Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur - Cleans any bio hazardous materials when it occurs  - Removes trash from the trash container and places into the dumpsters - Familiar with the proper use of chemicals and equipment - Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day - Responsible for providing exceptional Red Carpet Customer Service to all guests
Job ID
2017-44998
Position Type
Regular Full-Time
Hollywood Casino at CharlesTown
US-WV-Charles Town
5 months ago
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary:   - Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner. - Develops relationship with VIP players to grow VIP player base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages VIP customers through weekly telemarketing and in person contact on the casino floor. - Exercises discretion to provide VIP guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. - Devotes significant time being visible and available on the casino floor in order to meet and greet VIP guests during individual visits as well during special events. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law. - Resolves VIP guest opportunities, conflicts, and complaints on behalf on the Company in a fair and equitable manner. - Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability. - Utilizes telemarketing, correspondence, referrals, email and events to solicit high value players and grow existing business. - Achieves departmental sales and growth goals. - Develops in-house invitation lists for special events and other significant hosting events. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs and enhance customer service levels. - Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.  - Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems. - Establishes a direct line of communication with all service departments for the purpose of caring for high value players. - Monitors patron activity and profitability of all assigned VIP players. - Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Provides assistance at special events as needed. - Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts. - Provides professional representation on behalf of the Company at internal and external meetings and events. - Ensures interactions with internal and external guests follow the guidelines of customer service program. - Adheres to all Corporate and local policies, procedures, and operating guidelines. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2017-42589
Position Type
Regular Full-Time
Category
Marketing
Hollywood Casino at CharlesTown

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