Penn National Gaming, Inc.

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Job Locations US-MO-St. Louis
- Clean slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas- Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur- Cleans any bio hazardous materials when it occurs- Removes trash from the trash container and places into the dumpsters- Familiar with the proper use of chemicals and equipment- Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day- Responsible for providing exceptional Red Carpet Customer Service to all guests
Job ID
2020-76247
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- This position is responsible for providing superior service to our guests.- Must seek out opportunities to be of service.- Maintains highly visible patrols to ensure a safe gaming experience.- Assures quality support to other departments so that they may serve guests more effectively.- Promotes the property promotions and events.- Maintains public order and enforces safety rules.- Responsible for protecting property and assets.- investigates disturbances in the hotel, casino, or racing areas.- Creates fun and excitement with the customer.- Responsible for actively patrolling sections/floor looking for interaction opportunities, answering calls while still maintaining the ability to build relationships.
Job ID
2020-77163
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Assists guest with luggage during check-in and check-out. - Responsible for greeting and welcoming hotel Casino guests in an enthusiastic, friendly manner. - Ensures that guest needs and special requests are met. Provides information to guests regarding on or off property interests, directions, attractions, promotions, etc. - Completes required paperwork as designated by department. - Delivers luggage to designated room after registration process is complete. - Picks up guests' luggage upon departure and transports to designated vehicle or storage. - Verifies that departing guests have experienced superior hospitality. - Invokes service recovery when appropriate. - Stores guests luggage in organized manner. - Assists guest with room changes and maintains room key security. - Makes deliveries to room, e.g., flowers, packages, special deliveries, etc. - Keeps Bell Station and hotel lobby area clean. - Arranges transportation for guests to and from airport or appropriate destination as requested. - Provides complete orientation of property and guest rooms. - Follows safety and security standards and reports anything suspicious. - Assists Valet department with arriving and departing guests to ensure smooth transition. - Adheres to uniform standards.
Job ID
2021-83925
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Providing administrative and secretarial support for General Manager and Executive Team- Prepares and types correspondence, forms, reports, charts and graphs- Ensures competency of work from the standpoint of grammar, composition and format- Sets up and maintains all files and records, as required- Places, accepts and screens telephone calls and refers calls to others as appropriate- Schedules appointments, make flight, hotel and other travel arrangements- Receives, opens and distributes incoming mail and documents- Performs duties as assigned, always presenting oneself as a credit to Hollywood and encouraging others to do the same- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies
Job ID
2021-86580
Position Type
Regular Full-Time
Category
Other
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Greets, registers, and assigns rooms to guests of the hotel. - Verifies customers' credit, and establishes how the customer will pay for the accommodation. - Keeps records of room availability and guests' accounts using hotel computer systems. - Computes bills, collects payments, and makes change for guests. - Performs simple bookkeeping activities, such as balancing cash accounts. - Reviews accounts and charges with guests during the check out process. - Posts charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems. - Transmits and receives messages, using telephones or telephone switchboards. - Contacts Housekeeping or Maintenance staff when guests report problems. - Reviews information/passes on log from previous shift, checks room rates, and discusses sell strategy with Supervisor. - Places Service Assurance Call to all guests within 30 minutes of arrival. - Reviews and becomes familiar with ViP’s and group folders, verifying proper blocking arrangements. - Follows and completes items on Guest Services AM/PM checklist. - Greets and assists guests with luggage, to and from vehicles as well as to and from hotel rooms. - When assisting guests to room, informs guest of the hotel’s facilities and hours of operation. - Greets and assists all guests entering or leaving the hotel. - Must be able to lift and transport luggage using correct and safe baggage handling procedures and a bell cart when necessary. - Uses proper cart handling techniques when using a bell cart. - Issues luggage claim tag and stores luggage in bell closet when necessary. - Ensures timely and efficient delivery of guest messages, mail, and faxes. - Responds to guest inquiries and directs guests around the hotel. - Explains proper use of keys system and ensures the guests' satisfaction with their room. - Accurately gives directions, information, and recommendations. - Audits current registration cards to computerized information. - Corrects errors and discrepancies on guest accounts and resolves guest complaints. - Ensures organization and cleanliness of all work areas. - Balances cash daily, prepares deposit for general cashier, and secures float at shift closing. - Complies with all reasonable requests made by management. - Adheres to all gaming laws and regulations.
Job ID
2021-86189
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- This position is responsible for providing superior service to our guests.- Must seek out opportunities to be of service.- Maintains highly visible patrols to ensure a safe experience.- Assures quality support to other departments so that they may serve guests more effectively.- Promotes the property promotions and events.- Maintains public order and enforces safety rules.- Responsible for protecting property and assets.- Creates fun and excitement with the customer.- Responsible for actively patrolling sections/floor/lots looking for interaction opportunities, answering calls while still maintaining the ability to build relationships.
Job ID
2021-82691
Position Type
Seasonal
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.  - Advertising: - Coordinate marketing support services to include advertising, public relations, and internal departments. - Supports the development of press releases and media correspondence in relation to marketing programs or property advertising. - Promotions: - Organizes and executes the regularly scheduled entertainment acts for all performances on property. Monitors calendar for promotions at the property following the strategy of the promotions department. Manages oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies. - Social Media: - Organizes and coordinates the marketing efforts for all communication efforts for the company in the social media sphere, with a consistent and appropriate voice. Monitors social media and web for opportunities to engage in active and relevant conversations about the property. Supports the property brand on social media as directed by management. - Special Events: - Coordinate and track, as needed, groups responding to special and VIP party events. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used. 
Job ID
2021-86494
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Responsible for prompt handling of all incoming and outgoing calls in a courteous and efficient manner. - Handles guest complaints and takes appropriate action to resolve. - Informs management when guests are dissatisfied or experiencing a problem and offers resolution. - Conducts guest call-backs to ensure satisfaction. - Handles all requests for hotel room reservations via telephone, mailed correspondence, rooming lists, and in-house requests. - Must be effective in sales and upselling. - Performs entry of hotel reservation information into property management system. - Follows all accounting procedures according to guidelines to ensure proper revenues and payments on accounts are received and credited. - Dispatches delivery, Security, Banquets, Engineering, Housekeeping, and others to responsible departments. - Performs light clerical work to include but not limited to envelope stuffing, filing, faxing, and copying. - Responsible for accurately sorting all incoming mail to ensure timely arrival to appropriate person. - Updates casino telephone directory as needed. - Assists guest by directing them to appropriate areas and contacts department for guest needs. - Routes emergency calls appropriately. - Responsible for keeping message lights in rooms coordinated with actual messages and wake-up calls. - Ensures receipt of wake-up call at requested time. - Takes amenity calls and hospitality orders and dispatches to kitchen/F&B team. - Maintains up-to-date information of all hotel and casino events to ensure guests will receive accurate and prompt information when requested. - Helps departments with special projects as assigned. - Provides for the safety of team members, including keeping areas clean and free of safety hazards, debris, and litter and performing all job duties in a safe and responsible manner. - Complies with all reasonable requests made by management. - Adheres to all gaming laws and regulations.
Job ID
2021-86433
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Maintains Security over the entire facility during assigned shift. - Escorts all internal money transfers throughout Hollywood Casino St. Louis support facilities. - Escorts all money transfers between Casino and support facilities. - Oversees guest and employee safety. - Safeguards and protects Hollywood Casino St. Louis. - Enforces Missouri Gaming Commission Regulations including the System of internal Controls. - Prepares Security incident Reports. - Escorts Gaming Chips, Tokens, and cash of $500.00 or more. - Collects and transports Drop Boxes to storage area. - Administers minor first aid when required. - Guest relations. - Reports improper or illegal or suspected improper or illegal acts by a Hollywood Casino employee to the Security Supervisor. - Assists Main Bankers in pushing the locked NRT carts when replenishing the self-redemption machines. - Outstanding example of and a Credit to Hollywood Casino St. Louis.
Job ID
2021-84257
Position Type
On-Call
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Safely transport passengers from off-site parking to casino site. - Reports any mechanical problems and any additional deterioration of vehicle. - Maintains vehicle in state of general cleanliness. - Adheres to regulatory, departmental, and company policies in an ethical manner. - Acknowledges and responds to customers immediately. - Seeks coaching for improved performance. - Supports a fun and exciting environment. - Explains and encourages "mychoice" participation. - ls able to answer questions about casino facilities and services. - Learns and greets customers by name. - Picks up trash and keeps bus clean at all times. - Provides fast, friendly service to customers.
Job ID
2021-83036
Position Type
Regular Full-Time
Category
Transportation & Valet
Casino Property
Hollywood Casino St. Louis

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