Penn National Gaming, Inc.

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Job Locations US-MA-Plainville
Posted Date 6 days ago(2/15/2018 12:00 PM)
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.- Develop, maintain and manage training programs.- Oversee and direct the preparation of food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation of food and beverage products with an emphasis on creation of pastry products for all venues.- Ensure that all team members follow appropriate food handling procedures to ensure safe, quality products.- Ensure that freshness by directing and overseeing the rotation of items and storage at appropriate temperatures.- Develop and suggest recipes and products in order to maintain a leading edge in the industry. Develop menus for catering and sales.- Safe and efficient use of all kitchen equipment.- Assist in operation of other food and beverage venues as needed.- Handle customer complaints and support all customer service programs.- Support, implement, administer and manage standards of excellence among team members.- Understand and adhere to regulatory, department and company policies and procedures.- Make determinations regarding types of products, materials, supplies, or tools to be used.- Supervise and manage attendance and time records of team members.- Effectively manage departmental expenses including effectively and efficiently managing labor costs and staffing objectives while achieving guest satisfaction.- Supervise and manage the work processes or procedures of team members.- Conduct individual or group pre-shift meetings with team members and provide daily positive feedback.- Administration of disciplinary action including but not limited to warnings, suspensions and recommendations of termination.- Protect and preserve assets of the company.- Understand and adhere to all bargaining unit agreements.- Attend all departmental and company training programs or meetings as directed.- Compile information, complete and submit reports as needed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.- Stays up the latest developments in the profession.  Passionate about learning new styles in food trends and put training into practice on the job.  Improves and learns from mistakes.  Is open to coaching.  Is open to handle increasingly complex matters with a decreasing need for supervision. If additional time and/or days are needed to exceed the professional expectations of your position, then you are expected to do so. (I.E. Menu Tastings, Special Events, Holidays, VIP Guests …Etc.)- We promote teamwork in your outlets and department through cross training and educational exercises.  Places the needs of the team first.  Offers to help at all times.- Required to attend chef meetings. (unless on PTO)- Required to hold pre-shifts daily, as needed so employees are knowledgeable about events, sanitation, casino information, etc.- Develop and teach proper culinary and cooking skills.  Ensure staff is properly trained and equipped to perform their jobs, use strengths and talents of employees to accomplish objectives.- Maintain food, labor and controllable expenses within given budgets.- Accountable for P/L reviews by given timelines.- Meet Weekly with Executive Chef with regard to controllable expenses i.e. food costs, labor cost, supplies, etc.- Maintains communication with purchasing and Executive Chef about shifts in product and or specifications.  Uses proactive approach to price and market changes by engineering products to meet cost guidelines.- Use available resources to make educated decisions on product and specification
Job ID
2018-47101
Position Type
Regular Full-Time
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
Posted Date 6 days ago(2/15/2018 12:07 PM)
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Ability to perform assigned function within the kitchen such as broiler, sauté, pantry, prep and production when needed.- Accepts direction during day to day operations to ensure culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities are met.- Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness and attractiveness.- Adjust thermostat controls to regulate temperature of ovens, broilers, grills, roasters and stem kettles.- Bakes, roasts, broils, and stems meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that food is cooked.- Carves meats, portions food and serving plates, adds sauces, and garnishes serving to fill orders.- Washes, peels, cuts and shreds vegetables and fruits to prepare them for use. Supports safety and accident prevention programs (nonslip footwear, knife handling, and proper lifting). - Partners with culinary leadership to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction.  - Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same.- Performs all other related and compatible duties as assigned.- Must be familiar with and have exposure to prep list.- Take inventories.- Must complete county health department class and attain certification.- Exhibit knife skills, classic cuts and sharpening.- Provide stellar customer service to internal and external customers and vendors including participation in and promotion of customer service programs to continuously improve customer service.- Assist in operation of other food and beverage venues as needed.- Attend all departmental and company training programs or meetings as directed.- Compile information, complete and submit reports as needed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter.- Meet department uniform, appearance, and grooming requirements. Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
Job ID
2018-47102
Position Type
Regular Full-Time
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
Posted Date 2 weeks ago(2/10/2018 10:09 AM)
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Ability to perform assigned function within the kitchen such as broiler, sauté, pantry, prep and production when needed.- Accepts direction during day to day operations to ensure culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities are met.- Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness and attractiveness.- Adjust thermostat controls to regulate temperature of ovens, broilers, grills, roasters and stem kettles.- Bakes, roasts, broils, and stems meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that food is cooked.- Carves meats, portions food and serving plates, adds sauces, and garnishes serving to fill orders.- Washes, peels, cuts and shreds vegetables and fruits to prepare them for use. Supports safety and accident prevention programs (nonslip footwear, knife handling, and proper lifting). - Partners with culinary leadership to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction.  - Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same.- Performs all other related and compatible duties as assigned.- Must be familiar with and have exposure to prep list.- Take inventories.- Must complete county health department class and attain certification.- Exhibit knife skills, classic cuts and sharpening.- Provide stellar customer service to internal and external customers and vendors including participation in and promotion of customer service programs to continuously improve customer service.- Assist in operation of other food and beverage venues as needed.- Attend all departmental and company training programs or meetings as directed.- Compile information, complete and submit reports as needed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter.
Job ID
2018-47026
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
Posted Date 1 month ago(1/9/2018 4:35 PM)
Responsible for fostering a fun environment•Responsible for being a gracious host to all guests and co-workers•Responsible for promoting a positive influence in the community and participating in company-sponsored events •Retrieve, prepare, display, sell and serve products to customers including but not limited to preparing and cooking food a la carte as requested. •Follow appropriate food handling procedures to ensure safe, quality products.•Maintain freshness of food and beverage items by rotating and filling items as needed and maintaining items at appropriate temperatures. •Complete sales to customers including completion of payroll deduction payments and taking money in payment of sales to non-team members and appropriate handling of cash payments.•Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all areas. •Ensure that all areas are clean and attractive including but not limited to cleaning tables and removal of dishes, cups, tableware, debris and litter and cleaning floors.•Ensure supplies are stocked as needed including but not limited to plates, napkins, tableware, condiments and food products including ensuring that supplies are stocked for the next shift.•Perform tasks as needed to complete necessary paperwork, accounting for cash payments, and swiping for payroll deduction payments. •Attend all departmental and company training programs or meetings as directed. •Compile information, complete and submit reports as needed.•Adhere to all company policies and procedures.•Adhere to all gaming laws and regulations.•Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.•Meet department uniform, appearance and grooming requirements.•Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
Job ID
2018-46422
Position Type
Regular Part-Time
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
Posted Date 2 weeks ago(2/10/2018 10:08 AM)
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
Job ID
2018-46424
Position Type
Regular Full-Time
Category
Housekeeping
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
Posted Date 2 months ago(1/4/2018 3:59 PM)
- Operates carpet shampooer and buffer.- Ensures appropriate chemicals are used when cleaning and mixes appropriate chemicals.- Responsible for moving furniture and cleaning of assigned areas.- Maintains and cleans machines after use.- Reports any problems to EVS Supervisor.- Adheres to all company policies and procedures.- Mops, scrubs, rinses and polishes hard floors.- Moves, rearranges and cleans furniture.- Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums.- Recognizes and uses appropriate chemicals.- Responsible for providing exceptional Red Carpet Customer Service to all guests.- Must work overnight shifts
Job ID
2018-46299
Position Type
Regular Full-Time
Category
Housekeeping
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
Posted Date 2 months ago(1/4/2018 4:02 PM)
- Operates carpet shampooer and buffer.- Ensures appropriate chemicals are used when cleaning and mixes appropriate chemicals.- Responsible for moving furniture and cleaning of assigned areas.- Maintains and cleans machines after use.- Reports any problems to EVS Supervisor.- Adheres to all company policies and procedures.- Mops, scrubs, rinses and polishes hard floors.- Moves, rearranges and cleans furniture.- Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums.- Recognizes and uses appropriate chemicals.- Responsible for providing exceptional Red Carpet Customer Service to all guests.- Must work overnight shifts
Job ID
2018-46300
Position Type
Regular Part-Time
Category
Housekeeping
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
Posted Date 1 month ago(1/10/2018 11:53 AM)
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff.- Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant- Seats guests in restaurant as per specified rotation requirements- Maintains proper seating and reservation documentation- Monitors restaurant for table availability- Keeps designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards- Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Complete all assigned closing duties at end of shift- Competes any reasonably requested job duty or any reasonable request made by you manager or management personnel- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
Job ID
2018-46386
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
Posted Date 5 days ago(2/16/2018 7:11 AM)
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff- Engages in friendly conversations with guest whenever possible- Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant- Takes food and drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards- Competes any reasonably requested job duty or any reasonable request made by you manager or management personnel- Recognizes players and relays that information to the host/hostess and/or other restaurant team members to ensure they receive the appropriate service- Knows and promotes current property events and promotions- Thanks customers, invites them back, wishes them luck
Job ID
2018-47126
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
Posted Date 2 months ago(1/4/2018 3:54 PM)
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff- Engages in friendly conversations with guest whenever possible- Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant- Takes food and drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards- Competes any reasonably requested job duty or any reasonable request made by you manager or management personnel- Recognizes players and relays that information to the host/hostess and/or other restaurant team members to ensure they receive the appropriate service- Knows and promotes current property events and promotions- Thanks customers, invites them back, wishes them luck
Job ID
2018-46297
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
Posted Date 1 week ago(2/13/2018 3:17 PM)
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Must enforce the Racing Commission Rules of Racing.- Prior to races checks each horse for the proper United States Trotting Association freeze brand or lip tattoo in order to determine proper identification.- Responsible for checking other markings, to reaffirm correct horse is being identified.- Must be available to work for any training, schooling, racing or qualifying hours.- Must maintain equipment records for all horses racing at the track.- Must check equipment of all horses on a nightly basis and notify the judges of any changes.
Job ID
2018-47078
Category
Racing Operations
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
Posted Date 5 days ago(2/16/2018 5:41 PM)
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Identify and develop personal relationships with new and first time guests- Explain the benefits of the Marquee Rewards program to guests and offer to sign them up for a player’s card- Provide personal service to assigned VIP players, issuing complimentaries based on player ratings as needed- Contact guests personally and/or send correspondence to invite them to enjoy amenities and/or to special events- Host outside entertainment for our guests, such as professional sporting events, dinners, and theaters- Promote casino events via telemarketing and other communication- Provide support and assistance during Marketing/Player Development promotions- Communicate constantly with casino operations and other team members- Respond to internal phone and radio requests for Casino Host assistance- Follow all safety rules- Adhere to departmental quality standards- Maintain compliance with the Gaming Board Rules, Standards and the company's System of Internal Controls and Sarbanes-Oxley requirements- Work within the guidelines established by the company- Other duties as assigned
Job ID
2018-46891
Position Type
Regular Part-Time
Category
Marketing
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
Posted Date 4 months ago(10/12/2017 4:35 PM)
Penn National’s Leadership Development program is designed for recent college graduates who are interested in building a long term career in the gaming industry and delivering the world class experience our customers expect from us. We value the addition of new energy, talent and expertise into our organization. This 18 month program has been developed to mold Penn’s leaders of tomorrow and continue our company’s success well into the future. Our program will provide hands-on-training, mentoring and real world experience which will provide you the necessary tools to be successful at Penn. The program is 18 months overall with 6 months of the program consisting of CORE rotations that include working in various departments of the casino/operations and administration to gain an understanding of day to day operations necessary to support the overall organization. This experience is valuable as you move into the next phase of the program because it provides a foundation of knowledge that will be assist you in understanding how all the various areas fit together to make the property function. The final twelve months of the program will be in your selected career path in Culinary or Hospitality.  During these 12 months you will receive a structured plan regarding your rotations throughout the area which is designed to provide you with in depth understanding of all aspects the area. Program overview/support:- Property and Company- wide orientation that provides information on Penn National Gaming’s history and our vision for the future.- A mentor/coach who will guide you throughout the program to ensure you are set up for success.- Performance feedback following each completed rotation in the program.- Placement into an open and available position relevant to your Leadership Program experience at your current property or a sister property upon successful completion of the program.- Competitive salary, benefits and other perks each team member receives while they are part of our company.
Job ID
2017-44649
Position Type
Regular Full-Time
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
Posted Date 2 months ago(12/22/2017 12:51 PM)
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Ability to perform assigned function within the kitchen such as broiler, sauté, pantry, prep and production when needed.- Accepts direction during day to day operations to ensure culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities are met.- Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness and attractiveness.- Adjust thermostat controls to regulate temperature of ovens, broilers, grills, roasters and stem kettles.- Bakes, roasts, broils, and stems meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that food is cooked.- Carves meats, portions food and serving plates, adds sauces, and garnishes serving to fill orders.- Washes, peels, cuts and shreds vegetables and fruits to prepare them for use. Supports safety and accident prevention programs (nonslip footwear, knife handling, and proper lifting). - Partners with culinary leadership to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction.  - Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same.- Performs all other related and compatible duties as assigned.- Must be familiar with and have exposure to prep list.- Take inventories.- Must complete county health department class and attain certification.- Exhibit knife skills, classic cuts and sharpening.- Provide stellar customer service to internal and external customers and vendors including participation in and promotion of customer service programs to continuously improve customer service.- Assist in operation of other food and beverage venues as needed.- Attend all departmental and company training programs or meetings as directed.- Compile information, complete and submit reports as needed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter.
Job ID
2017-44515
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
Posted Date 2 weeks ago(2/8/2018 1:11 PM)
- Fostering a fun environment- Being a gracious host to all guests and co-workers- Promoting a positive influence in the community and participating in company-sponsored events- Maintain data integrity of guests within Penn National Database and ensure all updates are maintained- Create drop schedules for direct mail & digital campaigns for the team as well as vendors.- Communicate direct mail and digital marketing campaigns to all affected departments- Merging and Purging of duplicated customer accounts- Respond to guest inquiries regarding  all direct and digital marketing campaigns- Proofreading of all direct and digital marketing program materials- Coordinating with vendors to produce direct marketing campaigns- Producing email and mobile marketing campaigns using third-party software tools- Tracking direct marketing expenses- Direct Mail and Digital Campaign filing and management of all company excluded guests- Create and maintain sheets for campaign analysis- Generate results from customer satisfaction surveys for the property- Generate all Direct Mail and Digital marketing campaign data files.- Assisting with coupon redemption, gift registration, and special events as needed- Performing other duties as assigned
Job ID
2018-46817
Position Type
Regular Full-Time
Category
Marketing
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
Posted Date 2 weeks ago(2/10/2018 10:10 AM)
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Responsible for direction of the o.h. Restaurant- Develops people to provide exceptional service, products and value to the company guests while maximizing profitability - Able to think strategically and operationally about factors such as: pricing, quality, marketing, price/value perceptions, customer satisfaction, employee training and development as they relate to overall Food & Beverage products - Able to develop financial, business and capital expenditure plans that are consistent with the overall strategic positioning of the property - Can respond to changes in planning assumptions and alter plans as necessary - Can formally present updates to plans and provide appropriate explanations and solutions to variances - Provides leadership and demonstrates behavior that is consistent with Hollywood Casino's Core Values and Mission- Ensures that the receiving, holding and issuance, production and service of products are within the quality and control standards- Ties operational challenges to strategic direction and the ability to be effective in a large organization - Assists in designing and engineering menus - Implements and audits inventory and cost control systems and proceduresEnforces all regulatory, internal controls, policies and procedures for compliance- Professional appearance and demeanor
Job ID
2018-46962
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
Posted Date 2 months ago(1/4/2018 4:08 PM)
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provide security on assigned casino or landing area:  maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance to medical officer- Patrol of parking lots- Provide security escorts for all monetary transfers, fills, and credit- Oversee customer boarding and disembarking:  provide crowd control, direct traffic, check I.D., check for cameras, bottles and other items not allowed on Casino floor- Provide assistance to customers:  give directions, call cabs, assist with car trouble, etc- Provide special assistance to disabled patrons as necessary- Assist with table and slot drops- Observe hard count crew doing the slot drop and transports tokens to hard count room- Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room- Monitor all entry and exit from hard count, soft count, and vault, and maintains logs of these activities- Serve as dispatcher- Dispatch other officers to various assignments and maintains activity log sheets- Watch and record monitors- Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure- Testify in court on behalf of state gaming boards- Occasionally, strenuous physical activity is required- Meet department uniform, appearance and grooming requirements- Meet attendance guidelines of the job and adhere to regulatory, department and company policies- Keep work areas clean and free of safety hazards, debris and litter- Perform all job duties in a safe and responsible manner- Any reasonable request made by your supervisor or any management personnel
Job ID
2018-46303
Position Type
Regular Part-Time
Category
Security
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
Posted Date 2 months ago(12/12/2017 12:23 PM)
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Serve as the on-duty EMT qualified Security Officer to provide emergency medical care such as first aid, AED, and CPR as necessary.- Acting as liaison between EMS, fire and law enforcement agencies responding to requests for assistance;- Provides comfort and reassurance to ill or injured guests, treats and administers first aid- Provide security on assigned casino or landing area:  maintains high visibility, handles problem situations, watches for safety hazards- Patrol of parking lots- Provide security escorts for all monetary transfers, fills, and credit- Oversee customer boarding and disembarking:  provide crowd control, direct traffic, check I.D., check for cameras, bottles and other items not allowed on Casino floor- Provide assistance to customers:  give directions, call cabs, assist with car trouble, etc- Provide special assistance to disabled patrons as necessary- Assist with slot drops- Observe hard count crew doing the slot drop and transports tokens to hard count room- Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room- Monitor all entry and exit from hard count, soft count, and vault, and maintains logs of these activities- Serve as dispatcher- Dispatch other officers to various assignments and maintains activity log sheets- Watch and record monitors- Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure- Testify in court on behalf of state gaming boards- Occasionally, strenuous physical activity is required- Meet department uniform, appearance and grooming requirements- Meet attendance guidelines of the job and adhere to regulatory, department and company policies- Keep work areas clean and free of safety hazards, debris and litter- Perform all job duties in a safe and responsible manner- Any reasonable request made by your supervisor or any management personnel
Job ID
2017-44386
Position Type
Regular Part-Time
Category
Security
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
Posted Date 2 months ago(12/12/2017 12:15 PM)
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Serve as the on-duty EMT qualified Security Officer to provide emergency medical care such as first aid, AED, and CPR as necessary.- Acting as liaison between EMS, fire and law enforcement agencies responding to requests for assistance;- Provides comfort and reassurance to ill or injured guests, treats and administers first aid- Provide security on assigned casino or landing area:  maintains high visibility, handles problem situations, watches for safety hazards- Patrol of parking lots- Provide security escorts for all monetary transfers, fills, and credit- Oversee customer boarding and disembarking:  provide crowd control, direct traffic, check I.D., check for cameras, bottles and other items not allowed on Casino floor- Provide assistance to customers:  give directions, call cabs, assist with car trouble, etc- Provide special assistance to disabled patrons as necessary- Assist with slot drops- Observe hard count crew doing the slot drop and transports tokens to hard count room- Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room- Monitor all entry and exit from hard count, soft count, and vault, and maintains logs of these activities- Serve as dispatcher- Dispatch other officers to various assignments and maintains activity log sheets- Watch and record monitors- Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure- Testify in court on behalf of state gaming boards- Occasionally, strenuous physical activity is required- Meet department uniform, appearance and grooming requirements- Meet attendance guidelines of the job and adhere to regulatory, department and company policies- Keep work areas clean and free of safety hazards, debris and litter- Perform all job duties in a safe and responsible manner- Any reasonable request made by your supervisor or any management personnel
Job ID
2017-44385
Position Type
Regular Full-Time
Category
Security
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
Posted Date 1 week ago(2/12/2018 9:43 AM)
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Review, adjust and administer working schedules of team members- Supervise and manage attendance and time records of team members- Handle customer complaints- Handle emergency situations such as disorderly patrons, medical emergencies, violation of gaming laws and intoxicated patrons- Ensure that all Security team members adequately perform the duties arising from emergency situations- Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.- Supervision of security officers: assign officers to work areas, observe work to ensure that procedures are followed, conduct performance evaluations, take disciplinary actions, disseminate information- Ensure prompt completion and forwarding of all required paperwork of team members- Provide security for monetary transfers, fills, credit and escorts- Testify in court on behalf of state gaming boards- Interview, select and train new team members- Review, adjust and administer working schedules of team members- Assign and apportion work to be done among team members- Plan work processes and determine effective techniques or processes to be used by team members in the course of business- Supervise and manage the work processes or procedures of team members- Conduct individual or group pre-shift meetings with team members and provide daily positive feedback- Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance- Administration of disciplinary action including but not limited to warnings, suspensions and recommendations of termination- Address and manage complaints, grievances or concerns from team members.- Effectively use, administer and manage rewards and recognition for front line team members- Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations- Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner- Develop, maintain and manage training programs- Handle customer complaints and support all customer service programs- Understand and adhere to regulatory, department and company policies and procedures- Make determinations regarding types of materials, supplies, or tools to be used- Supervise and manage attendance and time records of team members- Effectively manage departmental expenses- Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction- Protect and preserve assets of the company- Understand and adhere to all bargaining unit agreements- Meet grooming and appearance requirements- Meet attendance guidelines- Comply with all reasonable requests made by management
Job ID
2018-46971
Position Type
Regular Full-Time
Category
Security
Casino Property
Plainridge Park Casino

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