Penn National Gaming, Inc.

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Job Locations US-OH-Youngstown
Posted Date 2 months ago(1/4/2018 3:45 PM)
SUMMARYThe Leadership Excellence at Penn (LEAP) Associate is a development role for college graduates who deliver world class experiences for our guests.  This role completes an 18 month program to mold them as a Penn leader of tomorrow and continues our company’s success well into the future.  This role participates in hands-on-training, receives mentor guidance, and on-the-job experiences.  ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Participates in entire 18 month program at respective property. - Spends 6 months of the program working in CORE rotations, which include, but not limited to, Human Resources, Finance, Operations, and Compliance at respective property.  - Spends 12 months of the program in Accounting/Finance and performs job duties relevant to the specific department’s role assignment. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Performs job duties relevant to rotations which include, but are not limited to, front of house and back of house functions, to include hotel, gourmet, and casual dining outlets as applicable. - Adheres to rotation schedule as assigned by mentor/property. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters  
Job ID
2018-46293
Position Type
Regular Full-Time
Category
Accounting/Finance
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-OH-Youngstown
Posted Date 2 months ago(12/26/2017 8:55 AM)
- Providing fast, friendly, professional service to casino guests, beverage servers and bartenders- Monitoring guest consumption of alcohol and intervenes as needed according to guidelines- Serving as ambassador of goodwill while working and at customer and public relations functions- Promoting casino events and programs- Providing personalized service and uses guest name- Resolving service problems according to guidelines- Working well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors- Maintaining par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure- Placing liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures- Replacing empty draught beer kegs as may be required- Slicing and pitting fruit, and fills ice bins with crushed or cubed ice from designated ice machines- Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures - Removing and properly disposes of all debris accumulated at the bar in accordance with department procedures- Wiping counter areas, sinks and floors as required to maintain a clean and safe work station- Maintaining cleanliness of designated areas as directed in accordance with established health and safety standards 
Job ID
2017-42280
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-OH-Youngstown
Posted Date 2 months ago(12/26/2017 8:56 AM)
- Providing fast, friendly, professional and responsive customer service to culinary team members and guests. Greets, and makes welcome, each guest approaching their station- Maintaining current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Preparing food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request - Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards- Slicing, dicing, chopping and prepare raw products- Carving meats, portioning food on serving plates, add gravies and sauces, and garnish plates as required- Wiping counter areas, sinks and floors as required to maintain a clean and safe work station- Maintaining cleanliness of designated areas as directed in accordance with established health and safety standards- Maintaining par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure- Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures- Providing personalized service and uses guests’ names when possible- Knowing and promoting current events and programs and can give guests directions to all areas- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2017-42283
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-OH-Youngstown
Posted Date 2 months ago(12/26/2017 8:57 AM)
- Providing fast, friendly, professional and responsive customer service to team members and buffet guests. Greeting, making welcome, each guest approaching their station- Maintaining current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Preparing food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request- Employing proper cooking methods, cooks to specifications, and handling, storing and rotating food properly in accordance with established health and safety standards- Slicing, dicing, chopping and preparing raw products- Carving meats, portioning food on serving plates, adding gravies and sauces, and garnishing plates as required- Wiping counter areas, sinks and floors as required to maintain a clean and safe work station- Maintaining cleanliness of designated areas as directed in accordance with established health and safety standards- Maintaining par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedures- Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures- Providing personalized service and using guests’ names when possible- Knowing and promoting current events and programs and can give guests directions to all areas- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2017-42284
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-OH-Youngstown
Posted Date 2 months ago(12/26/2017 9:01 AM)
- Cleaning VLT machines, in between machines, VLT bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas - Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur- Cleaning any bio hazardous materials when it occurs - Removing trash from the trash container and places into the dumpsters- Familiar with the proper use of chemicals and equipment- Responsible for providing exceptional Red Carpet Customer Service to all guests- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2017-38703
Position Type
Regular Part-Time
Category
Housekeeping
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-OH-Youngstown
Posted Date 1 week ago(2/14/2018 12:00 AM)
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring all regulatory compliance within the area of responsibility and reporting potential issues to management.Promotions& Entertainment:- Organizes and executes the regularly scheduled entertainment acts for all performances on property. Monitors the promotional calendar at the property following the strategy of the marketingParticipates in strategic planning of property promotions and events. Manages oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies. Communicate current and upcoming promotional efforts to team members and regulatory agencies. - Responsible for the setting up of offers within the VLT systems for promotional drawings and giveawaysDigital &Social Media:- Organizes and coordinates the marketing efforts and all communication for the company in the social media sphere, with a consistent and appropriate voice. Monitors social media and web for opportunities to engage in active and relevant conversations about the property. Supports the property brand on social media as directed by management.- Utilizes best practices to manage website content, SEO, key words & Google analytics to maintain share of voice and prominentorganic search placementAdvertising& Public Relations:- Organize and coordinate marketing support services to include advertising, public relations, and internal departments.- Supports the development of press releases and media correspondence in relation to marketing programs or property advertising.- Manages oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies.- Responsible for the routing of approvals for all advertising- Responsible for the placement and upkeep of internal advertising displaysSpecial Events:- Coordinate,track and register as needed, groups responding to special and VIP party events. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.Other Responsibilities:- Coordinating all Bus Marketing property visits, including scheduling, greeting the bus, billing, some sales and bus analysis- Ability to promptly and accurately follow instructions given by Supervisor, Manager, or Director- Process purchase orders and check requests for the Marketing Department- Maintain compliance with policies and procedures.- Maintains strict confidentiality in all departmental and company matters.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2018-47084
Position Type
Regular Full-Time
Category
Marketing
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-OH-Youngstown
Posted Date 2 months ago(12/26/2017 9:06 AM)
- Exchanges cash and coins in accordance with established procedures.- Assists guests with credit applications.- Verifies credit approval for casino departments.- Cashes personal, travelers, and payroll checks in compliance with approved procedures.- Performs credit card cash advances.- Records any applicable cash transactions that are required by Federal Law.- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department.- Issues and receives payments- Balances bank at end of shift.- Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow team members.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2017-42426
Position Type
Regular Part-Time
Category
Accounting/Finance
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-OH-Youngstown
Posted Date 2 months ago(12/26/2017 9:11 AM)
- Use proper sales techniques to achieve sales goals and contribute to the profitability of retail outlet. Also keep storage areas clean and orderly.- Follow standards of neatness and cleanliness for the shop in order to maintain customer appeal- Know features and benefits of merchandise in the retail shop and be familiar with merchandise offerings in all other outlets- Keep record of sales, prepare inventory of stock, and order merchandise.  Follow policies and procedures that affect inventory control- Maintain product knowledge of gaming facility events, activities, and amenities around the facility to ensure personalized guest services- Ensure interactions with internal and external guests follow the guidelines of the Red Carpet Customer Service Program- Stock shelves, counters, or tables with merchandise.- Set up advertising displays or arrange merchandise on counters or tables to promote sales.- Stamp, mark, or tag price on merchandise.- Obtain merchandise requested by customer or receive merchandise selected by customer.- Answer customer’s questions concerning location, price, and use of merchandise.- Total price and tax on merchandise purchased by customer to determine bill.- Accept payment and make change. Wrap or bag merchandise for customers.- Remove and record amount of cash in register at end of shift.- Calculate sales discount to determine price.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2017-42429
Position Type
Regular Part-Time
Category
Marketing
Casino Property
Hollywood Gaming at Mahoning Valley

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