Penn National Gaming, Inc.

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Job Locations US-IL-Rockford
- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service.- Understand and adhere to all company and Marketing Department standards, policies and procedures- Establishes productive, professional relationships with key personnel in assigned customer accounts- Generates marketing strategies for assigned customers and assists with campaign production and execution- Meets assigned targets for profitable revenue volume and strategic objectives in assigned accounts- Works with customers and in-house design team to redesign gaming areas to have a custom theme and brand- Promotes new gaming area and brand accordingly- Cold calls on potential new locations. Schedules face to face meetings to close deals and add customers to route of locations- Achieves assigned revenue quotas in designated key accounts- Meets assigned expectations for profitability- Achieves key customer objectives defined by company management- Completes key customer account plans that meet company standards- Completes required training and development objectives within the assigned time frame- Closely coordinates company executive involvement with customer management- Projects a positive image of the company and the management team at all times- Ability to collaborate and work within a team-oriented environment- Handle client concerns and objections in a fashion that improves client rapport and generates positive results.- Possess persuasive communication skills both written and verbal.- Remain in control of all sales situations, displaying firmness and precision in decision-making- Is forward thinking, plans appropriately and meets all deadlines- Ability to accurately prioritize, organize and complete multiple tasks- All other duties and/or responsibilities as assigned
Job ID
2020-75207
Position Type
Regular Full-Time
Category
Marketing/ Entertainment
Casino Property
Prairie State Gaming
Job Locations US-IL-Rockford
Job ID
2020-74968
Position Type
Regular Full-Time
Casino Property
Prairie State Gaming
Job Locations US-IL-Springfield
Job ID
2020-74510
Position Type
Regular Full-Time
Casino Property
Prairie State Gaming
Job Locations US-IL-Chicago
- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service.- Understand and adhere to all company standards, policies and procedures- Establishes productive, professional relationships with location owners and employees- Promotes new gaming area and brand accordingly- Meets assigned expectations for profitability- Completes required training and development objectives within the assigned time frame- Closely coordinates company executive involvement with customer management- Projects a positive image of the company and the management team at all times- Ability to collaborate and work within a team-oriented environment- Handle client concerns and objections in a fashion that improves client rapport and generates positive results.- Is forward thinking, plans appropriately and meets all deadlines- Ability to accurately prioritize, organize and complete multiple tasks- Training and development of route service technicians- Managing and motivating route employees- Review Payroll for all Route employees- Custodial responsibility over all Company equipment and vehicles- Coordinate and oversee appointments with IGB- Assist in providing service on the route as needed- Handle Slot Machine Malfunctions- Responsible for keeping all PSG equipment in working order across assigned route- Effectively manage P&L for the Route.- Manage turnover and budget goals.- Develop, implement and promote programs to reward and recognize performance of team members.- Protect and preserve the assets of the company- Maintain strict confidentiality in all departmental or company matters.- All other duties and/or responsibilities as assigned
Job ID
2020-75429
Position Type
Regular Full-Time
Category
Marketing/ Entertainment
Casino Property
Prairie State Gaming
Job Locations US-IL-Chicago
- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service.- Understand and adhere to all company standards, policies and procedures- Completes required training and development objectives within the assigned time frame- Projects a positive image of the company at all times- Ability to collaborate and work within a team-oriented environment- Ability to accurately prioritize, organize and complete multiple tasks- Handle Slot Machine malfunctions.- Assist Route Service Manager.- Verify customer payouts.- Complete required paperwork in a timely manner.- Inform Route Service Managers of Gaming machine problems.- Provide outstanding team member and customer relations.- Assist customers with questions and complaints regarding slot machines. Provide answers and explanations, and rectify problems as appropriate.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- All other duties and/or responsibilities as assigned
Job ID
2020-74744
Position Type
Regular Part-Time
Category
Hidden (8721)
Casino Property
Prairie State Gaming
Job Locations US-IL-Springfield
- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service.- Understand and adhere to all company standards, policies and procedures- Completes required training and development objectives within the assigned time frame- Projects a positive image of the company at all times- Ability to collaborate and work within a team-oriented environment- Ability to accurately prioritize, organize and complete multiple tasks- Handle Slot Machine malfunctions.- Assist Route Service Manager.- Verify customer payouts.- Complete required paperwork in a timely manner.- Inform Route Service Managers of Gaming machine problems.- Provide outstanding team member and customer relations.- Assist customers with questions and complaints regarding slot machines. Provide answers and explanations, and rectify problems as appropriate.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- All other duties and/or responsibilities as assigned
Job ID
2020-74615
Position Type
Regular Full-Time
Category
Hidden (8721)
Casino Property
Prairie State Gaming

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