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We are looking for an experienced individual who is able to work closely with customers and company management. Our ideal candidate has experience in a fast paced environment, is detail oriented, self-motivated, and is able to communicate effectively with our customers and with fellow employees. This position is responsible for day to day duties related to video gaming terminal functions, including but not limited to: maintenance, trouble shooting, repairs and completing related paperwork. This position requires driving to and from locations in the route area. Applicants with a current Terminal Handler License will receive first consideration. Our company offers assistance with the application process for new employees who are not currently licensed through the Illinois Gaming Board.
- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service.- Understand and adhere to all company standards, policies and procedures- Completes required training and development objectives within the assigned time frame- Projects a positive image of the company at all times- Ability to collaborate and work within a team-oriented environment- Ability to accurately prioritize, organize and complete multiple tasks- Handle Slot Machine malfunctions.- Assist Route Service Manager.- Verify customer payouts.- Complete required paperwork in a timely manner.- Inform Route Service Managers of Gaming machine problems.- Provide outstanding team member and customer relations.- Assist customers with questions and complaints regarding slot machines. Provide answers and explanations, and rectify problems as appropriate.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- All other duties and/or responsibilities as assigned
- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service.- Understand and adhere to all company standards, policies and procedures- Completes required training and development objectives within the assigned time frame- Projects a positive image of the company at all times- Ability to collaborate and work within a team-oriented environment- Ability to accurately prioritize, organize and complete multiple tasks- Handle Slot Machine malfunctions.- Assist Route Service Manager.- Verify customer payouts.- Complete required paperwork in a timely manner.- Inform Route Service Managers of Gaming machine problems.- Provide outstanding team member and customer relations.- Assist customers with questions and complaints regarding slot machines. Provide answers and explanations, and rectify problems as appropriate.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- All other duties and/or responsibilities as assigned
Job ID
2019-66337
Position Type
Regular Full-Time
Category
Customer Service
Casino Property
Prairie State Gaming
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