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- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service.- Understand and adhere to all company and Marketing Department standards, policies and procedures- Establishes productive, professional relationships with key personnel in assigned customer accounts- Generates marketing strategies for assigned customers and assists with campaign production and execution- Meets assigned targets for profitable revenue volume and strategic objectives in assigned accounts- Works with customers and in-house design team to redesign gaming areas to have a custom theme and brand- Promotes new gaming area and brand accordingly- Cold calls on potential new locations. Schedules face to face meetings to close deals and add customers to route of locations- Achieves assigned revenue quotas in designated key accounts- Meets assigned expectations for profitability- Achieves key customer objectives defined by company management- Completes key customer account plans that meet company standards- Completes required training and development objectives within the assigned time frame- Closely coordinates company executive involvement with customer management- Projects a positive image of the company and the management team at all times- Ability to collaborate and work within a team-oriented environment- Handle client concerns and objections in a fashion that improves client rapport and generates positive results.- Possess persuasive communication skills both written and verbal.- Remain in control of all sales situations, displaying firmness and precision in decision-making- Is forward thinking, plans appropriately and meets all deadlines- Ability to accurately prioritize, organize and complete multiple tasks- All other duties and/or responsibilities as assigned
SUMMARYThe Business Development Executive position is responsible for developing and maintaining valuable relationships with players through marketing measures and exceptional customer service skills.ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Develops and creates marketing campaigns at individual locations as well as for assigned route. - Develops marketing strategies for assigned customers and assists with campaign production and execution.- Establishes productive, professional relationships with key personnel in assigned customer accounts.- Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions in conjunction with location owner on game placement, game type, and gaming area setup to maximize revenue. Makes recommendations to change placement, type, and setup based upon results. - Meets assigned targets for profitable revenue volume and strategic objectives in assigned accounts.- Develops in-house design strategies to redesign gaming areas in order to maximize revenue and performance. - Serves as liaison with municipalities and other local and state governmental institutions as necessary to assist clients with licensing needs.- Makes recommendations regarding contract terms while in the field to earn new business and secure agreements.- Makes cold calls on potential new locations. Schedules face to face meetings to close deals and add customer to route of locations. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
SUMMARYThe Business Development Executive position is responsible for developing and maintaining valuable relationships with players through marketing measures and exceptional customer service skills.ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Develops and creates marketing campaigns at individual locations as well as for assigned route. - Develops marketing strategies for assigned customers and assists with campaign production and execution.- Establishes productive, professional relationships with key personnel in assigned customer accounts.- Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions in conjunction with location owner on game placement, game type, and gaming area setup to maximize revenue. Makes recommendations to change placement, type, and setup based upon results. - Meets assigned targets for profitable revenue volume and strategic objectives in assigned accounts.- Develops in-house design strategies to redesign gaming areas in order to maximize revenue and performance. - Serves as liaison with municipalities and other local and state governmental institutions as necessary to assist clients with licensing needs.- Makes recommendations regarding contract terms while in the field to earn new business and secure agreements.- Makes cold calls on potential new locations. Schedules face to face meetings to close deals and add customer to route of locations. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service.- Understand and adhere to all company standards, policies and procedures- Completes required training and development objectives within the assigned time frame- Projects a positive image of the company at all times- Ability to collaborate and work within a team-oriented environment- Ability to accurately prioritize, organize and complete multiple tasks- Handle Slot Machine malfunctions.- Assist Route Service Manager.- Verify customer payouts.- Complete required paperwork in a timely manner.- Inform Route Service Managers of Gaming machine problems.- Provide outstanding team member and customer relations.- Assist customers with questions and complaints regarding slot machines. Provide answers and explanations, and rectify problems as appropriate.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- All other duties and/or responsibilities as assigned
- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service.- Understand and adhere to all company standards, policies and procedures- Completes required training and development objectives within the assigned time frame- Projects a positive image of the company at all times- Ability to collaborate and work within a team-oriented environment- Ability to accurately prioritize, organize and complete multiple tasks- Handle Slot Machine malfunctions.- Assist Route Service Manager.- Verify customer payouts.- Complete required paperwork in a timely manner.- Inform Route Service Managers of Gaming machine problems.- Provide outstanding team member and customer relations.- Assist customers with questions and complaints regarding slot machines. Provide answers and explanations, and rectify problems as appropriate.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- All other duties and/or responsibilities as assigned
Job ID
2019-66337
Position Type
Regular Part-Time
Category
Customer Service
Casino Property
Prairie State Gaming
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