Penn National Gaming, Inc.

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Job Locations US-NM-Hobbs
ESSENTiAL DUTiES AND RESPONSiBiLiTiES The following and other duties may be assigned as necessary:- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.-Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business.- Attracts and manages customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, dinner reservations and assists with special requests.- Responsible for answering guests’ correspondence in a timely manner.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the mychoice Rewards program.- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events.- Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Attends and aids in the coordination of special events and promotions.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager and sets quarterly goals.- Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events and promotions as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-80232
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-NM-Hobbs
ESSENTiAL DUTiES & RESPONSiBiLiTiES: - Safe efficient production of food products including quality and quantity control, par levels, food storage, and product rotation, cutting, slicing, sauté, frying, mixing, grilling, etc. - Follow Standard Operational Procedures (SOP’s) and production list to meet required par levels and specifications for assigned station or duties. - Maintain standards of sanitation, kitchen and personal hygiene and cleanliness, as well as food service techniques and safety all with regard to the safe handling of food products for guest’s consumption. - Display knowledge of all emergency procedures including familiarity with SDS (Safety Data Sheets) for chemical usage. - Communicate on a consistent basis with supervising Chef keeping them abreast of all department activities, and ensure that kitchen and equipment are in good working order and that the work area is clean and hazard-free. - Notify supervising Chef immediately if kitchen and equipment are not in good, safe working order. - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Adhere to all corporate and local policies, procedures, and operating guidelines. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership. - Performs other duties as may be assigned by department and/or company management.
Job ID
2021-81144
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-NM-Hobbs
SUMMARY Cook Level 2 is responsible to support the Sous Chef in the successful production of raw and/or cooked food products for culinary operations.  Position will be engaged in the development of SOP’s advanced cooking styles and production for safe and efficient preparation of food utilizing various cooking techniques and equipment. ESSENTiAL DUTiES & RESPONSiBiLiTiES: - Safe efficient production of food products including quality and quantity control, par levels, food storage, and product rotation, cutting, slicing, sauté, frying, mixing, grilling, etc. - Assist with set up and operation of multiple stations within area, coach Cook Level i for cross utilization of labor and upward mobility opportunities. - Produce Stocks, Soups, Sauces as part of preparation of daily food (meal period) service. - Follow Standard Operational Procedures (SOP’s) and production list to meet required par levels and specifications for assigned station or duties. - Maintains standards of sanitation, kitchen and personal hygiene and cleanliness, as well as food service techniques and safety all with regard to the safe handling of food products for guest’s consumption. - Display knowledge of all emergency procedures including familiarity with MSDS (Material Safety Data Sheets) for chemical usage. - Communicate on a consistent basis with supervising Chef keeping them abreast of all department activities, and ensure that kitchen and equipment are in good working order and that the work area is clean and hazard-free. - Notify supervising Chef immediately if kitchen and equipment are not in good, safe working order. - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Adhere to all corporate and local policies, procedures, and operating guidelines. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership. - Performs other duties as may be assigned by department and/or company management.  SUPERViSORY RESPONSiBiLiTiES -  This position has no supervisory responsibilities. 
Job ID
2021-81142
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-NM-Hobbs
SUMMARY Cook Level 2 is responsible to support the Sous Chef in the successful production of raw and/or cooked food products for culinary operations.  Position will be engaged in the development of SOP’s advanced cooking styles and production for safe and efficient preparation of food utilizing various cooking techniques and equipment. ESSENTiAL DUTiES & RESPONSiBiLiTiES: - Safe efficient production of food products including quality and quantity control, par levels, food storage, and product rotation, cutting, slicing, sauté, frying, mixing, grilling, etc. - Assist with set up and operation of multiple stations within area, coach Cook Level i for cross utilization of labor and upward mobility opportunities. - Produce Stocks, Soups, Sauces as part of preparation of daily food (meal period) service. - Follow Standard Operational Procedures (SOP’s) and production list to meet required par levels and specifications for assigned station or duties. - Maintains standards of sanitation, kitchen and personal hygiene and cleanliness, as well as food service techniques and safety all with regard to the safe handling of food products for guest’s consumption. - Display knowledge of all emergency procedures including familiarity with MSDS (Material Safety Data Sheets) for chemical usage. - Communicate on a consistent basis with supervising Chef keeping them abreast of all department activities, and ensure that kitchen and equipment are in good working order and that the work area is clean and hazard-free. - Notify supervising Chef immediately if kitchen and equipment are not in good, safe working order. - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Adhere to all corporate and local policies, procedures, and operating guidelines. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership. - Performs other duties as may be assigned by department and/or company management. SUPERViSORY RESPONSiBiLiTiES - This position has no supervisory responsibilities. 
Job ID
2021-81143
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-NM-Hobbs
ESSENTIAL DUTIES AND RESPONSIBILITIES- Responsible for directing the overall operations and staff of the Finance department in the following areas; GL, Warehouse, Cage, and Soft Count.- Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving deadlines.Responsible for assisting in preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives.  Reports budget concerns / deviations to the Executive Management / GM. - Responsible for the development, maintenance, and documentation of the Accounting System of internal Control. - Plans, coordinates, and executes an efficient accounting and financial reporting system which provides data, as directed by the Parent Company, to the Parent Company for purposes of internal and external Financial Reporting as required by, among other Regulatory Bodies, The Securities and Exchange Commission (including requirements under Sarbanes-Oxley), the internal Revenue Service. - Responsible for all regulatory compliance related to Accounting System of internal Controls as required by, among other agencies and governing bodies. - Creates and maintains a periodic, quality internal reporting process to be used by Company Management for purposes of analyzing results of operations and making business and operating decisions about the direction of the Company. - Brings plans for operating efficiency to the attention of Management and assists in implementation of developed processes.- Responsible for the annual Company Budget and Capital Plan, inclusive of planning, executing and reporting on the variances from actual operating results.- Responsible for developing and maintaining a qualified staff that has the capabilities of executing the  required actions necessary for complying with all Financial Reporting and Accounting internal Controls as outlined by the Company.- Continuously maintains knowledge and understanding of rules and regulations as promulgated by, among other governing bodies, Generally Accepted Accounting Principles, the Securities and Exchange Commission, the internal Revenue Service, and the Department of Revenue for the state jurisdiction and State Gaming Control Board.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80155
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-NM-Hobbs
- Perform basic maintenance duties.- Perform preventive maintenance on equipment on a scheduled basis.- Complete work orders as assigned.- Respond to maintenance calls.- Assist with groundskeeping such as moving boulders, maintaining parking areas, and clearing brush.- Assist the track maintenance team in the process of maintaining the track and barn area, as necessary- Performs other duties as may be assigned by department and/or company management.- Follow all cleaning, sanitation and PPE position specific guidelines.
Job ID
2021-80277
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-NM-Hobbs
- Perform basic maintenance duties.- Perform preventive maintenance on equipment on a scheduled basis.- Complete work orders as assigned.- Respond to maintenance calls.- Assist with groundskeeping such as moving boulders, maintaining parking areas, and clearing brush.- Assist the track maintenance team in the process of maintaining the track and barn area, as necessary- Performs other duties as may be assigned by department and/or company management.- Follow all cleaning, sanitation and PPE position specific guidelines.
Job ID
2021-80256
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-NM-Hobbs
SUMMARY: Direct all operations for Hotel departments by performing the following duties.   ESSENTiAL DUTiES & RESPONSiBiLiTiES: - Ability to deliver exceptional guest service at all times. - Communicate with all departments regarding in house ViPs and any special needs. - Maintain an up to date working knowledge of all Zia Park amenities as well as any special events. - Promote and sell special hotel programs, special rate packages, and upgrades when appropriate. - issuing and processing Marquee Rewards players’ cards - Maintain house bank and handle all checks and cash according to Zia Park policies and procedures - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. - Be knowledgeable of all emergency procedures and company policies - This person must have good communication skills as well as the ability to lift, pull and push a moderate weight. - Responsible for taking reservations and accurately inputting into the computer system. - Answer inquiries of room rates, outlets and room locations. - interact with Hotel Sales Manager on bookings. - Keep up to date with knowledge of phone system. - Handle all guests’ special requests in a professional manner. - Complete all necessary projects by the assigned times. Complete documents as directed and to specifications. - Answers inquiries pertaining to hotel services; registration of guests; shopping, dinning, entertainment, and travel directions - Greets, registers, and assign rooms to guest. - Stock items in the retail shop - Tender items for sale in the retail shop - Maintain a neat and clean work station - Other duties as assigned by management SUPERViSORY RESPONSiBiLiTiES - This position has no supervisory responsibilities
Job ID
2021-79965
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-NM-Hobbs
SUMMARY: Maintain high standards of cleanliness in accordance with the policies and procedures set forth by the company.   Assist customers as necessary to ensure their satisfaction.   ESSENTiAL DUTiES & RESPONSiBiLiTiES: - Supplies rooms with all amenities and linens - Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by Executive Housekeeper, Housekeeping Lead, Supervisor, Manager or Director - Cleans all windows and mirrors, dusts, and sanitizes batHRooms in guest rooms - Vacuums and cleans carpeted areas and behind furniture - Assures that every room is clean and everything in room is in proper working order - Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels and all amenities - Ensures all linens and towels are without defect - Completes daily housekeeping reports, if necessary - Works as a team with other employees - Responsible for providing exceptional Red Carpet Customer Service to all guests - Properly reports and turns in all lost and found items - Greets all guests throughout shift with the proper salutation and pleasant expression - Reports all safety hazards or maintenance deficiencies for proper handling - Maintains and cleans all equipment used throughout the course of a shift - And any other duties as assigned by management   SUPERViSORY RESPONSiBiLiTiES - This position has no supervisory responsibilities.
Job ID
2021-79968
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-NM-Hobbs
SUMMARY: Maintain high standards of cleanliness in accordance with the policies and procedures set forth by the company.   Assist customers as necessary to ensure their satisfaction.   ESSENTiAL DUTiES & RESPONSiBiLiTiES: - Supplies rooms with all amenities and linens - Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by Executive Housekeeper, Housekeeping Lead, Supervisor, Manager or Director - Cleans all windows and mirrors, dusts, and sanitizes batHRooms in guest rooms - Vacuums and cleans carpeted areas and behind furniture - Assures that every room is clean and everything in room is in proper working order - Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels and all amenities - Ensures all linens and towels are without defect - Completes daily housekeeping reports, if necessary - Works as a team with other employees - Responsible for providing exceptional Red Carpet Customer Service to all guests - Properly reports and turns in all lost and found items - Greets all guests throughout shift with the proper salutation and pleasant expression - Reports all safety hazards or maintenance deficiencies for proper handling - Maintains and cleans all equipment used throughout the course of a shift - And any other duties as assigned by management   SUPERViSORY RESPONSiBiLiTiES - This position has no supervisory responsibilities.
Job ID
2021-79967
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-NM-Hobbs
SUMMARY: Maintain high standards of cleanliness in accordance with the policies and procedures set forth by the company.   Assist customers as necessary to ensure their satisfaction.   ESSENTiAL DUTiES & RESPONSiBiLiTiES: - Supplies rooms with all amenities and linens - Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by Executive Housekeeper, Housekeeping Lead, Supervisor, Manager or Director - Cleans all windows and mirrors, dusts, and sanitizes batHRooms in guest rooms - Vacuums and cleans carpeted areas and behind furniture - Assures that every room is clean and everything in room is in proper working order - Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels and all amenities - Ensures all linens and towels are without defect - Completes daily housekeeping reports, if necessary - Works as a team with other employees - Responsible for providing exceptional Red Carpet Customer Service to all guests - Properly reports and turns in all lost and found items - Greets all guests throughout shift with the proper salutation and pleasant expression - Reports all safety hazards or maintenance deficiencies for proper handling - Maintains and cleans all equipment used throughout the course of a shift - And any other duties as assigned by management   SUPERViSORY RESPONSiBiLiTiES - This position has no supervisory responsibilities.
Job ID
2021-79966
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-NM-Hobbs
- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains and updates the customer database within the casino management system (CMS).- Executes offers for campaigns and pushes them to customer database for distribution.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market distribution.- Creates and analyzes reports. Makes recommendations for improvement as needed.- Works with creative team to develop marketing collateral for campaigns as needed. Makes suggestions for improvements as needed.- Serves as liaison between CRM and Marketing Operations departments to ensure accuracy of campaigns and offers.- Assists with creation, management, and execution of CRM campaign events.- Ensures CRM marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Takes customer and Team Members calls related to CRM campaign initiatives. Answers questions accordingly and makes recommendations for improvement based upon feedback.- Manages relationships with outside vendors to ensure timely, accurate and cost-effective production campaigns.- Responsible for the data integrity of customer database.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79887
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-NM-Hobbs
• Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events including working the events.• Answers calls and proactively assists customers (internal and external) with their concerns. Resolves guest opportunities, conflicts or complaints on behalf of the company in a fair and equitable manner. • Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.• Assists guests by directing them to appropriate areas and contact department for guest needs while always exhibiting a friendly, helpful and courteous manner with our guests.• Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested.• Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.• Work in conjunction with other departments to facilitate/ plan casino events and promotions.• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.• Adheres to all company, state, and regulatory policies and procedures.• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.• Proactively seeks out new business on the casino floor, soliciting enrollment in the loyalty program.• Maintain the confidentiality of player information such as name, address, contact information, level of play, wins, losses, number of visits, etc.• Maintain professional representation on behalf of the company at internal and external events as needed.• Plan and execute monthly displays and decorations necessary for events and promotions.• Accurately complete Rules and Regulations sheet for the state gaming control board submittals for promotions/ tournaments.• Research and contact vendors for special needs as needed.• Determine equipment needed for promotional activities and coordinate all details for the equipment.• Anticipate guests needs and respond with a sense of urgency and communicate with management if the need arises.• Ability to work well under pressure, multitask, and demonstrate ethical and cooperative behavior.• Performs all other related and compatible duties as assigned.• Follow all cleaning, sanitation and PPE position specific guidelines.
Job ID
2021-81089
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-NM-Hobbs
ESSENTiAL DUTiES AND RESPONSiBiLiTiES The following and other duties may be assigned as necessary:   - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.   Advertising: - Coordinate marketing support services to include advertising, public relations, and internal departments. - Supports the development of press releases and media correspondence in relation to marketing programs or property advertising. Promotions: - Organizes and executes the regularly scheduled entertainment acts for all performances on property. Monitors calendar for promotions at the property following the strategy of the promotions department. Manages oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies. Social Media: - Organizes and coordinates the marketing efforts for all communication efforts for the company in the social media sphere, with a consistent and appropriate voice. Monitors social media and web for opportunities to engage in active and relevant conversations about the property. Supports the property brand on social media as directed by management. Special Events: - Coordinate and track, as needed, groups responding to special and ViP party events. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.
Job ID
2021-80188
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-NM-Hobbs
SUMMARY: Sells and cashes winning pari-mutuel tickets for patrons at Zia Park Casino. ESSENTiAL DUTiES & RESPONSiBiLiTiES: - Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure). - Sells pari-mutuel tickets to patrons at the mutuels’ counter - Cashes pari-mutuel tickets for patrons. - Works with the security personnel to apprehend persons attempting to cash fraudulent tickets and underage bettors. - Keeps daily balance sheet of amount and number of transactions - Responsible for minor repairs and corrections of Tote machines. - Follows Title 31 regulations and iRS regulations. - Directs patrons to supervisory personnel to resolve questions of ticket validity. - Requisitions additional cash as required. - Must be knowledgeable of all special events and promotional activities available to guests. - Presents oneself as a Credit to the Company and encourages others to do the same. - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors. - Adhere to all departments/company policies and procedures.  - Performs all other related and compatible duties as assigned. SUPERViSORY RESPONSiBiLiTiES - This position has no supervisory responsibilities.
Job ID
2021-81051
Position Type
On-Call
Category
Hidden (184605)
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-NM-Hobbs
ESSENTiAL DUTiES AND RESPONSiBiLiTiES The following and other duties may be assigned as necessary: -  Exchange tickets for cash - Exchange cash equivalents for front money deposits - Exchange approved checks for cash - Answer patron questions and provide solutions with a professional demeanor - Provide professional representation at internal and external meetings and events - Ensure interactions with internal and external guests follow the guidelines of the Mychoice reward program. - Understands department objectives, standards, guidelines, and budget to assist in achieving proper management of department - Maintain security and accountability over all vault funds, to include coins, cash currency, foreign cash currency and paperwork - Verify funds received and disbursed to other departments and check cashing booth cashiers - Monitors and coordinates activities of the vault, to maintain integrity of disbursements conducted between cashier personnel and slot personnel - Verifies and accounts for all soft/hard count room drops processed on a daily basis - Accurately accounts for and is able to transfer verified funds into the vaults inventory - Cash, coin, chips are to be rotated on a weekly basis and reported to management and logged in the vault as completed - Maintain adequate cash flow, based on business volume SUPERViSORY RESPONSiBiLiTiES                                                    This job has no supervisory responsibilities.
Job ID
2021-80470
Position Type
Regular Part-Time
Category
Hidden (8743)
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-NM-Hobbs
- Responsible for supervising, managing and scheduling staff in the Player Services / Cage / Mutuels- Develops, implements and manages operational goals and monitors achievements of performance and profit objectives for Players Services/Cage and Mutuel Departments.- Regulates and determines extensions of Credit according to established guidelines.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Conduct investigations into variances, violations of internal controls, and violation of reporting requirements.- Responsible for assisting in the budget process for the departments and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals. - Acts as a liaison with the Marketing department to ensure all programs, promotions, and events are communicated and executed flawlessly.   - Effectively respond to a supervisor’s requests in all areas of guest interaction and guest concerns.- Acquire new players through the continuous promotion of the Marquee Rewards card program and the special benefits of card membership.- Responsible for all operation supply inventory ensuring team members have the tools needed to do their jobs to maximize efficiently.- Administration of reward and recognition programs to maximize employee engagement.- Responsible for securing the integrity of all assets and oversees balancing of all cage and mutuel office banks.- Review and approve cage documentation based on established levels of authorization.- Prepare/review currency transaction reports and review of multiple transactions logs for accuracy. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.  - Coordinate as needed with racing operations manager on racing related matters- Coordinate post times for daily races- Maintains strict confidentiality in all departmental and company matters.- Communication with State Racing Commission on simulcast, mutual and racing issues as needed. May require attendance at racing commission meetings. - Assess Mutuel handle, attendance, trends, year to year numbers, productivity to maximize operations.- Responsible for minor repairs/maintenance of tote equipment.- interface with Tote and audio-visual vendors to ensure proper standards are maintained.- inventory control and optimum utilization of racing programs and other racing materials- Enter daily statistics, coordinate and verify all statistical data entry for necessary reporting forms- Must work well under pressure and meet multiple and sometimes competing deadlines.- Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors.- Adhere to all departments/company policies and procedures. - Performs all other related and compatible duties as assigned
Job ID
2021-79187
Position Type
Regular Full-Time
Category
Hidden (8743)
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-NM-Hobbs
- Promote and maintain all steps of the ACES program with each patron and employee you may meet. - Greet all guests and assist our guests as necessary to ensure their satisfaction and return to the casino. - Provide security on assigned security posts: maintain high visibility; handle problem situations; watch for safety hazards; aid in medical situations if required. - Patrol buildings and grounds of the facility as directed. - Stand watch at assigned security posts in order to oversee the comfort, safety and security of our guests. - Provide security escorts for all monetary transfers, fills, and credits. - Assist customers: give directions, call cabs, assist with car trouble, etc. - Provide special assistance to disabled patrons as necessary. - Monitor all entry and exit from soft count, and vault, and maintains logs of these activities if required. - Dispatch other officers to various assignments and maintain activity log sheets. - Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure. - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures. - Must be knowledgeable of all special events and promotional activities available to guests. - Presents oneself as a Credit to the Company and encourages others to do the same. - Must work well under pressure and meet multiple and sometimes competing deadlines. - Must always demonstrate ethical and cooperative behavior with guests, co-workers and supervisors. - Adhere to all departments/company policies and procedures. - Performs all other related and compatible duties as assigned.
Job ID
2021-80690
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-NM-Hobbs
- Promote and maintain all steps of the ACES program with each patron and employee you may meet. - Greet all guests and assist our guests as necessary to ensure their satisfaction and return to the casino. - Provide security on assigned security posts: maintain high visibility; handle problem situations; watch for safety hazards; aid in medical situations if required. - Patrol buildings and grounds of the facility as directed. - Stand watch at assigned security posts in order to oversee the comfort, safety and security of our guests. - Provide security escorts for all monetary transfers, fills, and credits. - Assist customers: give directions, call cabs, assist with car trouble, etc. - Provide special assistance to disabled patrons as necessary. - Monitor all entry and exit from soft count, and vault, and maintains logs of these activities if required. - Dispatch other officers to various assignments and maintain activity log sheets. - Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure. - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures. - Must be knowledgeable of all special events and promotional activities available to guests. - Presents oneself as a Credit to the Company and encourages others to do the same. - Must work well under pressure and meet multiple and sometimes competing deadlines. - Must always demonstrate ethical and cooperative behavior with guests, co-workers and supervisors. - Adhere to all departments/company policies and procedures. - Performs all other related and compatible duties as assigned.
Job ID
2021-80467
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Zia Park Casino Hotel Racetrack
Job Locations US-NM-Hobbs
Summary: Responsible for the collection and count of slot cash cans from the gaming floor and the subsequent cash and ticket count conducted in the count room in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.  Safeguard casino assets at all times.   Count Team members are paid hourly, working Mondays and Fridays as well as the first of the month. Count team members shift length will vary based on business volume and will regularly be longer than an 8 hour shift.   Essential Duties And Responsibilities: - Promote and maintain all steps in the Red Carpet Customer Service program with each casino guest and fellow employees you come in contact with using S.T.A.R.S. - Exchange “hot” slot cans for “cold” slot cans through a process of opening the slot machines and scanning various barcodes in an extremely fast and accurate manner. - Prepare to count money; open slot cans, remove money/tickets and attach barcode for preparation of machine count. - Scan slot can barcode and send money through a Money Processing System machine which separates all currency denominations and tickets. - Strap and brick all money into appropriate values after running through MPS machine.  All straps are dated and initialed by person. - Download and import all files including currency and tickets from the MPSs to be sent to Revenue Audit. - Count each denomination and record on a worksheet and verifies with all members of the team.  - Verify grand total with Revenue Audit. - Prepare transfer of all cash to be received by vault. - Complete preventative maintenance on cash cans and other equipment used by the team. - Abide by all Gaming regulation and policies and internal controls. - Maintain integrity and discretion regarding cash amounts. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and the manager. - Performs other duties as may be assigned by department and/or company management.
Job ID
2021-80774
Position Type
Regular Part-Time
Category
Accounting & Finance
Casino Property
Zia Park Casino Hotel Racetrack

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