Penn National Gaming, Inc.

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Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and Company standards, core values, and programs. - Responsible for ensuring the compliance with all state, health department, and departmental standards within area of responsibility and reports potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.- Ability to follow a predetermined lifeguard stand rotation assignment/guideline.- Provide constant visual surveillance of pool and surrounding area identifying any potential safety or emergency situations. Responds to all situations safely and promptly. - Follow all designated emergency procedures- Ability to recognize a swimmer in distress and perform designated rescue practices, including first-aid and CPR when called upon.- Attends to Guests in pool area, cabanas, daybeds and lounge chairs ensuring memorable visit for the Guests.- Responsible for the daily set up of the pool decks before the pools open to guests and completing a breakdown and reset of the pools each day as they close- Knowledgeable in facility information such as hours of operations, admissions, and appropriately refers Guests to Management or VIP Hosts when necessary.- Ability to identify and report defects throughout the pool and spa areas, notify Supervisors of immediate hazards, injuries, equipment, or processes that negatively impact operations. - Responsible for maintaining cleanliness of pool deck and facilities, including but not limited to, straightening and stacking chairs, collecting soiled towels, removal of trash, cups and other debris, moving chairs or umbrellas, folding/rolling towels, cleaning signage, obtaining fresh towels from loading dock, and delivering soiled towels to loading dock.- Ensures all Guest areas stocked with towels and supplies.- Enforces all pool rules and related regulations in a polite, but firm manner, contacting Management when necessary.- Assists Guests in locating available lounge chairs when requested.- Watches the assigned areas in rotation to prevent accidents and injuries. - Performs other job-related duties as assigned
Job ID
2021-77691
Position Type
Seasonal
Category
Other
Casino Property
M Resort
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and Company standards, core values, and programs. - Responsible for ensuring the compliance with all state, health department, and departmental standards within area of responsibility and reports potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.- Provides prompt, courteous service to Guests while maintaining a friendly and pleasant atmosphere.- Provides quality service to both internal and external Guests, specifically maintaining established quality standards for timely food and beverage.- Performs cleaning and anticipatory maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, liquor, wine, and ice as needed.- Takes out garbage as necessary.- Changes kegs, beer tanks, CO2 tanks, and soda bibs for soda guns as needed.- Maintains the cleanliness and organization of all bar service areas.- Brings bar equipment, buckets, and glassware to/from dishwashing support.- Maintains an accurate bottle for bottle log of used product. - Completes a daily audit of liquor, beer, mixer, and produce inventory. Creates a list of suggested needs and maintains and accurate list of 86’d items.- Responsible for proper check-in and storage of all Warehouse orders and promptly alerts Management of any shortages, overages, or missing product. - Operates dishwashing unit as needed to ensure proper stock of barware is maintained. - Takes empty kegs to Purchasing or warehouse location.- Maintain stock room, sweep, mop, remove trash and ensure all items are sufficiently stocked.- Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising by performing model/presenter tasks.- Participate with Brand on social media platforms as indicated by management. Post events, brand communication material, and participate in marketing campaigns via social media.- Performs other job-related duties as assigned
Job ID
2021-77697
Position Type
Seasonal
Category
Other
Casino Property
M Resort
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and Company standards, core values, and programs. - Responsible for ensuring the compliance with all state, health department, and departmental standards within area of responsibility and reports potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.- Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere.- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.- Keeps informed of all new developments within the department.- Assists with collection and transportation of dirty or soiled glassware.- Responsible for maintaining designated pour costs through use of jiggers and recipe adherence at all times.- Understands sequence of service with regards to guests dining at bar counters and can make recommendations of food menu items when appropriate.- Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws, regulations, and policies.- Upsells spirits, suggestively sells cocktails, and promotes current specials. Regularly replenishes beverages, abiding by responsible alcohol service regulations.- Converses with Guests about alcoholic beverages, advising the types and styles of beverage, taking beverage orders and serving beverage.- Maintains appropriate conversation topics and tone with Guests.- Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated; monitor disruptive guests and promptly notify management.- Refuse further service of alcohol to intoxicated Guests in a courteous and safety-minded manner. - Monitors factors which interfere with the total experience of the guest.- Professionally handles billing and payment of bills in compliance with established policies and procedures.- Strictly adheres to established policies and procedures with regard to the proper handling of any cash, comps, room charges, credit cards, coupons, and other forms of payment as provided by the guest- Works with safety as a priority and follows department and company safety standards.- Maintains relevant knowledge of industry through continuing education and training.- Complete and oversee set-up and clearing of the bar area- Communicates item stock to Management and maintains an accurate list of “out”/86’d items.- Performs prep tasks when not serving guests by helping to stock items or clean work areas. - Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising by performing model/presenter tasks.- Participate with Brand on social media platforms as indicated by management. Post events, brand communication material, and participate in marketing campaigns via social media.- Performs other job-related duties as assigned 
Job ID
2021-77696
Position Type
Seasonal
Category
Other
Casino Property
M Resort
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and Company standards, core values, and programs. - Responsible for ensuring the compliance with all state, health department, and departmental standards within area of responsibility and reports potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.- Welcome and acknowledge all guests according to company standards in a timely, friendly and efficient manner.- Ability to speak to Guests and Team Members using clear and professional language and tone at all times. - Provides prompt, courteous, and quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage service while maintaining a friendly and pleasant demeanor.- Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws, regulations, and policies.- Places order with bartender through use of POS system, inspects order for quality, collects and adds appropriate garnish, places on tray and serves to patrons. - Collaborate with bartenders and kitchen team members to ensure accuracy of order. - Upsells and suggestively sells menu items, specials, and beverages at all times.- Ability to memorize and recall the full Pool and/or Dayclub menu along with respective pricing and preparation. - Full knowledge of wine selection, wine service, and beer service.- Performs prep tasks when not serving guests by helping to stock items or clean work areas. - Accurately total, process, and collect payments from guests to include, but not limited to, using the point-of-sale system- Performs basic cashiering procedures like handling money, processing credit and debit cards, making change and processing gift certificates, cards and vouchers.- Responsible for billing/credit card/payment and collecting feedback from the guest- Takes ownership of Guest requests and follow-up and takes responsibility for ensuring a positive Guest experience.- Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated; monitor disruptive guests and promptly notify management.- Refuse further service of alcohol to intoxicated Guests in a courteous and safety-minded manner. - Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising by performing model/presenter tasks.- Participate with Brand on social media platforms as indicated by management. Post events, brand communication material, and participate in marketing campaigns via social media.- Performs other job-related duties as assigned
Job ID
2021-77694
Position Type
Seasonal
Category
Other
Casino Property
M Resort
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and Company standards, core values, and programs. - Responsible for ensuring the compliance with all state, health department, and departmental standards within area of responsibility and reports potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.- Ability to read a map and familiarize self with VIP section layout, as well as lounge chair layout.- Ability to read kitchen prep tickets and identify food items in a prompt manner.- Organize and prioritize food and beverage orders prior to serving to ensure that they are correct, properly presented and that special requests have been met.- Ability to gather food items and properly bag or plate items and supply necessary utensils and condiments to Guests based off of quantity of items.- Delivers or “runs” food to appropriate VIP sections or pool areas once order has been prepared by kitchen.- Ability to identify and communicate challenges with food items preparations and/or extended wait times to Management.- Knows what each menu item looks like when prepared and able to identify and correct missing or incomplete items. - Ensures food orders are handled carefully and delivered in a prompt manner. - Ensures order accuracy upon delivery of food and notifies server and Management when service breakdowns occur.- Maintains complete knowledge on all in house services and functions.- Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising by performing model/presenter tasks.- Participate with Brand on social media platforms as indicated by management. Post events, brand communication material, and participate in marketing campaigns via social media.- Responsible for overall cleanliness of the kitchen expedition area.  
Job ID
2021-77695
Position Type
Seasonal
Category
Other
Casino Property
M Resort
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and Company standards, core values, and programs. - Responsible for ensuring the compliance with all state, health department, and departmental standards within area of responsibility and reports potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.- Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere.- Greets all Guests upon arrival, distributes towels in accordance with towel policy. - Recognize and cultivate regular guests and repeat business.- Responsible for accurately checking in all pool rental Guests and providing access to venue according to Daily Amenity Rental sheets.- Responsible for assisting with seating and towel service of all VIP reservations.- Responsible for accurately inputting, enforcing, and payment processing of all admissions for the resort pool and day club. - Handle all payments including room charges, cash, credit card, comps etc. through the POS system.  - Maintains sundry supplies and ensures inventory is stocked and orders are communicated to Management as needed- Receives and documents all phone calls for Guest VIP Seating inquiries. Generates and delivers appropriate message to VIP Host Team or Management staff as necessary.- Acts as communications center for guest calls, management, auxiliary departments and pool staff. - Keeps informed of all new developments within the department.- Knowledgeable in all hotel, pool, and dayclub facility operations and services to accurately answer guest inquiries.- When called upon, resets chairs, umbrellas, removes towels, empties towel bins, or cleans Guest areas on the pool deck.- Performs other job-related duties as assigned
Job ID
2021-77925
Position Type
Seasonal
Category
Other
Casino Property
M Resort
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for oversight of Team Members, operational tasks, and food and beverage operations in areas of assignment, including but not limited to, Pool Operations, Day Club Operations, Lounge Operations, and Concert Operations. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and Company standards, core values, and programs. - Responsible for ensuring the compliance with all state, health department, and departmental standards within area of responsibility and reports potential issues to management.- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Generates opening paperwork, including but not limited to, staffing emails, revenue goals, lifeguard rotations, reservation floor plans, service floor plans, and bar staffing. - Responsible for ensuring proper Lifeguarding requirements are maintained. Responsible for taking Lifeguard stand to cover call-outs or to assist with other Team Member or staffing related issues. - Assists in the interviewing, hiring, orientation, and training of all Team Members. Has the ability to identify and provide personalized training when applicable.- Responsible for observing weather conditions as they relate to Guest safety and to implement the necessary safety precautions and communicate to staff, Guests, Management, and internal departments.- Assists in maintenance of cost control methods and procedures by monitoring pars and inventory. Responsible for supporting compliance to departmental budgets.- Schedules and coordinates pool staff for daily operations, on-going training, and mandatory meetings. Communicates staffing challenges to Management. Communicates staffing issues and provides coverage for call-outs.- Checks to ensure Pool Decks, Restrooms, Bars, and Lounge areas are adequately cleaned and properly stocked.- Checks the proper maintenance of the equipment and sanitation of pools and pool facilities- Responds to guest needs, resolves issues as they arise, communicates service breakdowns, and reports continual challenges and makes recommendations to Manager.- Assists Manager with administrative duties. - Acts as a liaison between the pool operations and all other departments, communicating relevant information to the pool operations staff as needed.- Assists in cross training of team members while encouraging, reinforcing, and supporting peers and team.- Maintains strict confidentiality in all departmental and company matters.- Monitors accuracy of the Cabana inventory, daily sales and revenue goals, and is able to make recommended changes- Prevents accidents through enforcement of policies, rules and regulations governing the conduct of staff and patrons using the pool and the surrounding area.- Updates / monitors daily payroll, ensuring all associates are punching in/out correctly- Complete daily Pool Operations reports. - Attend meetings and complete tasks / projects assigned by management.
Job ID
2021-77927
Position Type
Seasonal
Category
Other
Casino Property
M Resort
Job Locations US-NV-Henderson
- Maintain vigilance at assigned posts for all activities.- Maintain routine patrols throughout the premises while on watch for criminal activities and any general non-compliance to company rules and policies.- Attempt to provide safe, secure transportation of house monies between one point to another.- Provide visual surveillance of all areas in an attempt to detect fire and safety hazards which might compromise the well being of life and property.- Keep alert for undesirables, juveniles (persons under the age of 21 years in the casino), slot cheats, purse thieves,  and other persons who are disruptive to the establishment.- Provide all escorts and act as a runner for gaming requests such as pit fills.- Provide detailed written incident reports which document problems in accordance with the P & P Manual.- Acquire knowledge of the procedures and operations of all emergency equipment (including warning and announcement devices) located throughout the property.- Acquire knowledge on the operation of all fire detection and suppression equipment property wide.- Acquire knowledge of CPR and basic first aid within the allotted time frame given by the Supervisor.- Acquire knowledge of and skills in the use of protective devices, handcuffs and basic defensive tactics.- Acquire an understanding of the Nevada  Statutes,  Chapter 465 laws on cheating, OSHA mandates, and ADA mandates.- All duties and tasks assigned by the Security Director, Security Shift Manager, and the Vice President Security & Surveillance.- Patrol property and attempt to protect assets as needed.- Complete appropriate fills and runs using the proper procedures, ensuring that ALL necessary documents are signed.- Answer telephone using the proper telephone etiquette and dispatches to the appropriate departments.- Respond to and handle emergencies using the proper methods, and the correct safety procedures.- Escort team members to the appropriate bank for daily drops.- Attempt to provide security and protection for guests and team members.- Attempt to maintain law and order on property in conjunction with local law enforcement agencies.- Handle all monetary transactions between the casino cage and the gaming tables in compliance with the State Gaming Regulations, and by management.- Secure and attempt to protect the casino cage.- Change all boxes on the gaming tables for the count on each shift: Boxes from each shift are to be taken to the soft count room for proper storage.- Maintain a written log of incidents involving guests or team members and prepare additional detailed reports as may be required. Document and effectively write reports on all incidents.- Administer first aid and assist injured guests and team members.- React promptly to disturbances at the gaming tables, bar area or any other areas assigned during shift.- Receive instructions on how to use oxygen and first aid equipment.- Stand by the casino cashier cage whenever the cage is accessed by anyone other than a cage team member.- Respond to fire alarms and other emergencies within the property.- Conduct crowd control and direct traffic as needed.- In addition to performing the duties of Security Officer:- Provide high visibility, proactive security patrol services utilizing a department issued multi-speed mountain bicycle as a primary means of transportation.- Must perform courteous and friendly service to all guests and team members.- Performs related work as assigned.
Job ID
2020-77103
Position Type
Temporary Part-Time
Category
Security, Surveillance & EMT
Casino Property
M Resort
Job Locations US-NV-Henderson
Observe and report on all areas under surveillance to ensure compliance with the Hotel and Casino’s in-houseRegulation “6”, Gaming Control Board Regulations, and in-house gaming policies and procedures.• Record and observe casino games, sports book, count rooms, slots, keno, bar areas and casino cage,cashier areas including all money transactions.• Know basic strategy of all games and the count(s).• Write all necessary incident reports.• Communicate with Casino, Cage, Security and Slot Management with any relative information.• Rotate all video tapes when necessary.• Perform technical maintenance, as required.• Present self in a professional manner possessing a team attitude at all times.• Must provide courteous and friendly service to all guests, staff and co-workers.• Perform related work as requested.The above statements represent a general outline of principal job functions and should be not be construed as acomplete description of all aspects and requirements inherent in this job.
Job ID
2020-77623
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
M Resort
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising staff and the overall daily management of a designated shift in the Surveillance department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and overall coverage mandated by Gaming regulations.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department for which this position is responsible.- Partners with property departments to design and conduct highly sensitive investigations to facilitate fact‑finding probe into potentially illegal or inappropriate activities.- Act as direct liaison between surveillance room activities and the Surveillance Director/Manager and assume responsibility for the efficient operation of the Surveillance Department or assigned shift, in absence of Director/Manager.- Participate in the hiring process by attending interview and making recommendations in staffing.- Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.- Safeguards company assets at all times.- Submits all appropriate reports when incidents, infractions, and violations occur.- Examine and analyze the physical property, processes and procedures to oversee and enforce compliance policies.- Serve as liaison with gaming regulators, public law enforcement, and other agencies as it relates to Surveillance by maintaining a positive and constructive relationship, in absence of Surveillance Manger or Director of Surveillance.- Review financial reports to ensure Surveillance operation efficiency and quality control.- Conduct, supervise and prepare reports relating to any incident that is reported.- Oversee the management of attendance and time records.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES                                                    This job may or may not have supervisory responsibilities.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
Job ID
2020-77283
Position Type
Regular Full-Time
Category
Hidden (15273)
Casino Property
M Resort

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