Penn National Gaming, Inc.

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Job Locations US-NV-Henderson
The following and other duties may be assigned as necessary: - Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers in the Asian Market through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business with targeted Asian Players, introducing the benefits of and soliciting enrollment for the Marquee Rewards program. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events. - Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business mainly for the Asian Market.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.  Reviews all monthly metrics with Manager/Director and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-80660
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
M Resort
Job Locations US-NV-Henderson
MAJOR JOB DUTiES: Duties include, but are not limited to the following:      - Clean on a rotation schedule hotel guest rooms which include but not limited to making of beds by changing bed linens and pillowcases, dusting of furniture, restocking of all needed items, cleaning of batHRoom including but not limited to toilet, walls/windows doors, mirrors, shower/tub, floors. Vacuuming of rooms - Able to release rooms as guest ready - Able to push, pull, lift 10 lbs. frequently, and up to 20 lbs. occasionally - Able to bend and stretch 95% of the working day - Able to stand for extended periods of time - Able to read MSDS , CHiP labels - Able to use proper personal protection equipment when needed - Able to communicate with hotel guests and team members both verbally and written - Able to understand directions given by management   The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2021-79649
Position Type
On-Call
Category
Hotel Operations & Retail
Casino Property
M Resort
Job Locations US-NV-Henderson
MAJOR JOB DUTiES: Duties include, but are not limited to the following:      - Clean on a rotation schedule hotel guest rooms which include but not limited to making of beds by changing bed linens and pillowcases, dusting of furniture, restocking of all needed items, cleaning of batHRoom including but not limited to toilet, walls/windows doors, mirrors, shower/tub, floors. Vacuuming of rooms - Able to release rooms as guest ready - Able to push, pull, lift 10 lbs. frequently, and up to 20 lbs. occasionally - Able to bend and stretch 95% of the working day - Able to stand for extended periods of time - Able to read MSDS , CHiP labels - Able to use proper personal protection equipment when needed - Able to communicate with hotel guests and team members both verbally and written - Able to understand directions given by management   The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2021-80618
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
M Resort
Job Locations US-NV-Henderson
MAJOR JOB DUTIES: Duties include, but are not limited to the following:- Clean on a rotation schedule hotel guest rooms which include but not limited to making of beds bychanging bed linens and pillowcases, dusting of furniture, restocking of all needed items, cleaning ofbathroom including but not limited to toilet, walls/windows doors, mirrors, shower/tub, floors.Vacuuming of rooms- Able to release rooms as guest ready- Able to push, pull, lift 10 lbs. frequently, and up to 20 lbs. occasionally- Able to bend and stretch 95% of the working day- Able to stand for extended periods of time- Able to read MSDS , CHIP labels- Able to use proper personal protection equipment when needed- Able to communicate with hotel guests and team members both verbally and written- Able to understand directions given by management.The above statements represent a general outline of principal job functions and should be not be construed as acomplete description of all aspects and requirements inherent in this job.
Job ID
2021-78400
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
M Resort
Job Locations US-NV-Henderson
MAJOR JOB DUTiES:  Duties include, but are not limited to the following:   - Use of a cummins currency counter, Jet Sort coin counter, and computer system data entry. - Counting of the Pit drop. - Counting of the Poker drop. - Counting of the Currency Acceptor Drop. - Counting of the Changer Currency Drop. - Adheres to all Gaming regulations. - Accurately count drop, by hand in lieu of machine in case of breakdown. - Must provide courteous and friendly service to all staff. - Perform related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2021-80624
Position Type
On-Call
Category
Accounting & Finance
Casino Property
M Resort
Job Locations US-NV-Henderson
MAJOR JOB DUTiES: Duties include, but are not limited to the following: - Check orders for daily event set up, service, and strike, also checks for set up requirements for the rest of the week. - Check Banquet storage area and cage daily to maintain organization and inventory levels. Does weekly inventory on all china, glassware and flatware. - Take weekly repairs and maintenance to engineering to maintain equipment in good and safe working order. - Clean and organize banquet kitchen. Clean and organize storage area. Check light bulbs and vacuum floors in ballrooms. - Complete weekly checklist on repairs and maintenance needed for ballrooms. - Transport heavy equipment through out property moving equipment and tables needed to service banquet events.Operate cleaning equipment, pallet jacks, and kitchen equipment. - Review and comprehend necessary banquet related documentation. - Must provide courteous and friendly service to all guests and staff. - Performs related work as requested.   The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2021-81298
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
M Resort
Job Locations US-NV-Henderson
MAJOR JOB DUTiES: Duties include, but are not limited to the following:   - Report to Banquet Set-up Manager all activities pertaining to Banquet set up. - Act as a working supervisor to ensure housemen are properly completing all assigned duties - Be responsible for all Banquet operations in the absence of upper management. - Check orders for daily event set up, service, and strike, also checks for set up requirements for the rest of the week. - Check Banquet storage area and cage daily to maintain organization and inventory levels. - Take weekly repairs and maintenance to engineering to maintain equipment in good and safe working order. -  Clean and organize storage area. Check light bulbs and vacuum floors in ballrooms. - Complete weekly checklist on repairs and maintenance needed for ballrooms. - Transport heavy equipment through out property moving equipment and tables needed to service banquet events. - Operate cleaning equipment, pallet jacks. - Review and comprehend necessary banquet related documentation. - Must provide courteous and friendly service to all guests and staff. - Performs related work as requested.   The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2021-81295
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
M Resort
Job Locations US-NV-Henderson
MAJOR JOB DUTiES: Duties include, but are not limited to the following: - Check orders for daily event set up, service, and strike, also checks for set up requirements for the rest of the week. - Check Banquet storage area and cage daily to maintain organization and inventory levels. Does weekly inventory on all china, glassware and flatware. - Take weekly repairs and maintenance to engineering to maintain equipment in good and safe working order. - Clean and organize banquet kitchen. Clean and organize storage area. Check light bulbs and vacuum floors in ballrooms. - Complete weekly checklist on repairs and maintenance needed for ballrooms. - Transport heavy equipment through out property moving equipment and tables needed to service banquet events.Operate cleaning equipment, pallet jacks, and kitchen equipment. - Review and comprehend necessary banquet related documentation. - Must provide courteous and friendly service to all guests and staff. - Performs related work as requested.   The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2021-81301
Position Type
On-Call
Category
Food & Beverage
Casino Property
M Resort
Job Locations US-NV-Henderson
MAJOR JOB DUTiES: Duties include, but are not limited to the following: - Check orders for daily event set up, service, and strike, also checks for set up requirements for the rest of the week. - Check Banquet storage area and cage daily to maintain organization and inventory levels. Does weekly inventory on all china, glassware and flatware. - Take weekly repairs and maintenance to engineering to maintain equipment in good and safe working order. - Clean and organize banquet kitchen. Clean and organize storage area. Check light bulbs and vacuum floors in ballrooms. - Complete weekly checklist on repairs and maintenance needed for ballrooms. - Transport heavy equipment through out property moving equipment and tables needed to service banquet events.Operate cleaning equipment, pallet jacks, and kitchen equipment. - Review and comprehend necessary banquet related documentation. - Must provide courteous and friendly service to all guests and staff. - Performs related work as requested.   The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2021-81299
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
M Resort
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for supervising banquets and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Banquets & CateringDepartment for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES                                                    This job may or may not have supervisory responsibilities. - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
Job ID
2021-81292
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
M Resort
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for supervising and managing staff in the Banquet Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to Director.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Assists clients with any problems or special requests to ensure the best personal service to meet guests' needs.- Ensure that banquet equipment is in proper operational condition and is cleaned on a regular basis while you keep all banquet facilities are cleaned, vacuumed and properly stocked according to anticipated business volume.- Record deposits, forward checks to Accounting and coordinate billing and credit approval for Banquet clients.- Responsible for promoting, planning, coordinating, and supervising the execution of all event functions ensuring a top-notch dining experience. - Responsible for meeting and exceeding the monthly and annual revenue targets by generating brand-new and repeat business through referrals, telephone solicitation, direct mail, outside sales calls, networking and other community marketing techniques.- Oversees scheduling, breaks, floor plans, training, evaluating, counseling team members on assigned shifts.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Director Banquets & Catering. - Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES                                                    - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Determines work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).
Job ID
2021-81291
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
M Resort
Job Locations US-NV-Henderson
MAJOR JOB DUTiES: Duties include, but are not limited to the following:   - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the bar. - Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage. - Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, m’am or sir, may i?” - Performs cleaning and maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, wine and ice as needed. - Takes out garbage as necessary. - Changes kegs, beer tanks, CO2 tanks, and pop for pop guns as needed. - Maintains the cleanliness and organization of all bar service areas. - Brings bar and grill glasses back from the restaurant. - Takes empty kegs to Purchasing. - Assists restaurant staff with other tasks as requested. - Responsible to clean all areas in bar. - Makes every effort to learn guest names and uses names to say, “Mr. or Mrs. Smith.” - Maintains company-issue uniform in good condition and reports to work in authorized uniform as mandated by organization. This includes maintaining a clean and well-groomed appearance in compliance with departmental and company dress code standards. - Must provide courteous and friendly service to all guests and staff. - Performs related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2021-81305
Position Type
On-Call
Category
Food & Beverage
Casino Property
M Resort
Job Locations US-NV-Henderson
MAJOR JOB DUTiES: Duties include, but are not limited to the following:   - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the bar. - Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage. - Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, ma’am or sir, may i?” - Performs cleaning and maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, wine and ice as needed. - Takes out garbage as necessary. - Changes kegs, beer tanks, CO2 tanks, and pop for pop guns as needed. - Maintains the cleanliness and organization of all bar service areas. - Brings bar and grill glasses back from dishwashing/warewash support. - Takes empty kegs to Purchasing or warehouse location. - Responsible to clean all areas in bar. - Makes every effort to learn guest names and uses names to say, “Mr. or Mrs. Smith.” - Maintains company-issue uniform in good condition and reports to work in authorized uniform as mandated by organization. This includes maintaining a clean and well-groomed appearance in compliance with departmental and company dress code standards. - Must provide courteous and friendly service to all guests and staff. - Performs related work as requested.   The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2021-81289
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
M Resort
Job Locations US-NV-Henderson
MAJOR JOB DUTiES: Duties include, but are not limited to the following:   - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the bar. - Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage. - Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, ma’am or sir, may i?” - Performs cleaning and maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, wine and ice as needed. - Takes out garbage as necessary. - Changes kegs, beer tanks, CO2 tanks, and pop for pop guns as needed. - Maintains the cleanliness and organization of all bar service areas. - Brings bar and grill glasses back from dishwashing/warewash support. - Takes empty kegs to Purchasing or warehouse location. - Responsible to clean all areas in bar. - Makes every effort to learn guest names and uses names to say, “Mr. or Mrs. Smith.” - Maintains company-issue uniform in good condition and reports to work in authorized uniform as mandated by organization. This includes maintaining a clean and well-groomed appearance in compliance with departmental and company dress code standards. - Must provide courteous and friendly service to all guests and staff. - Performs related work as requested.  
Job ID
2021-81290
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
M Resort
Job Locations US-NV-Henderson
- Follow proper register transaction procedures. - Adhere to the proper par stock ordering procedures. - Know all liquor laws and regulations concerning service of alcoholic beverages. (as dictated by Beverage Department). - Complete and oversee set-up and clearing of the bar area. - Must have ability to read and follow specialty drink recipes as prepared by Beverage Manager. - Responsible for garnishing all cocktails from the bar area. - Monitor and lead incoming less experienced bar staff as needed - Responsible for cash banks. Proper procedures for handling comps, room charges, Credit cards and coupons. - Proper completion of cash turn-in sheets, voids, etc., with appropriate distribution. - Remain up-to-date on Hotel happenings and the hours of operation of all food and beverage outlets. - Maintain a safe and sanitary workplace. - Must provide courteous and friendly service to all guests and staff. - The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2021-81282
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
M Resort
Job Locations US-NV-Henderson
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Follow proper register transaction procedures.- Adhere to the proper par stock ordering procedures.- Know all liquor laws and regulations concerning service of alcoholic beverages. (as dictated by Beverage Department).- Complete and oversee set-up and clearing of the bar area.- Monitor and lead incoming less experienced Banquet Bartenders as needed                     .- Remain up-to-date on Hotel happenings and the hours of operation of all food and beverage outlets.- Maintain a safe and sanitary workplace.- Must provide courteous and friendly service to all guests and staff.- Performs related work as requested.
Job ID
2021-81303
Position Type
On-Call
Category
Food & Beverage
Casino Property
M Resort
Job Locations US-NV-Henderson
MAJOR JOB DUTiES: Duties include, but are not limited to the following:  • Follow proper register transaction procedures. • Adhere to the proper par stock procedures. • Have a complete understanding of all applicable laws and regulations concerning service of alcoholic beverages (as directed by Beverage Department). • Complete and oversee set-up and clearing of the bar area. • Monitor and train novice bartenders as dictated by management. • Remain up-to-date on Hotel current events and the hours of operation of all food and beverage outlets. • Must have the ability to pour up to 240 drinks per hour on a consistent basis. • Must have ability to read and follow specialty drink recipes as prepared by Beverage Manager. • Responsible for garnishing all cocktails from the bar area. • Maintain consistent and appropriate accountability for all moneys at the bar. • Responsible for cash banks and slot banks, exceeding $1,000.00. Proper procedures for handling comps, room charges, Credit cards, officer’s checks and coupons. • Proper completion of cash turn-in sheets, voids, etc., with appropriate distribution. • Maintain a safe and sanitary workplace. • Must provide courteous and friendly service to all guests and team members. • Performs related work as requested. 
Job ID
2021-81280
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
M Resort
Job Locations US-NV-Henderson
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the bar.- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.- Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, ma’am or sir, may I?”- Performs cleaning and maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, wine and ice as needed.- Takes out garbage as necessary.- Changes kegs, beer tanks, CO2 tanks, and pop for pop guns as needed.- Maintains the cleanliness and organization of all bar service areas.- Brings bar and grill glasses back from dishwashing/warewash support.- Takes empty kegs to Purchasing or warehouse location.- Responsible to clean all areas in bar.- Makes every effort to learn guest names and uses names to say, “Mr. or Mrs. Smith.”- Maintains company-issue uniform in good condition and reports to work in authorized uniform as mandated by organization. This includes maintaining a clean and well-groomed appearance in compliance with departmental and company dress code standards. - Must provide courteous and friendly service to all guests and staff.- Performs related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2021-81247
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
M Resort
Job Locations US-NV-Henderson
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the bar.- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.- Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, ma’am or sir, may I?”- Performs cleaning and maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, wine and ice as needed.- Takes out garbage as necessary.- Changes kegs, beer tanks, CO2 tanks, and pop for pop guns as needed.- Maintains the cleanliness and organization of all bar service areas.- Brings bar and grill glasses back from dishwashing/warewash support.- Takes empty kegs to Purchasing or warehouse location.- Responsible to clean all areas in bar.- Makes every effort to learn guest names and uses names to say, “Mr. or Mrs. Smith.”- Maintains company-issue uniform in good condition and reports to work in authorized uniform as mandated by organization. This includes maintaining a clean and well-groomed appearance in compliance with departmental and company dress code standards. - Must provide courteous and friendly service to all guests and staff.- Performs related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2021-81248
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
M Resort
Job Locations US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains product menu and assists in recording product inventories.- Maintains established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists Manager with administrative duties, as needed.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-81258
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
M Resort

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