Penn National Gaming, Inc.

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Job Locations US-CA-Jamul
Posted Date 2 months ago(12/29/2017 1:01 PM)
- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Customer Service to all guests and team members.- Manage, direct, and review the work of the accounting staff (including, but not limited to, payroll, accounts payable, inventory control, recording of revenue and expenses, balance sheet reconciliations, fixed asset activity, inventory, etc.).- Responsible for assisting in the month-end General Ledger close process to ensure financial statements are accurate and thorough.- Ensure an accurate and timely monthly, quarterly and year end close.- Ensure the timely reporting of all monthly financial information.- Complete timely and accurate Balance Sheet reconciliations on a monthly basis.- Produces monthly, quarterly and annual financial statements and ad hoc financial reports.- Monitor and analyze department work to develop more efficient procedures and use of resources while maintaining a high level of accuracy.- Provide training to new and existing staff as needed.- Work with each direct report to establish goals and objectives for each year and monitor and advise on the progress to enhance the professional development of staff.- Support Controller with special projects and workflow process improvements.- Maintain organized set of detailed records and files to document financial transactions.- Assign duties and examine work for exactness, neatness and conformance to policies and procedures.- Motivate and engage team to achieve top level effort.- Work closely with department managers to ensure they have a thorough understanding of their expenses and general accounting procedures.- Assist in the management of capital expenditures for small and large scale projects.- Compile composite reports from individual reports of subordinates required by management or government agencies.- Determine work procedures, prepares work schedules and expedites workflow.- Issue written and oral instructions.- Must adhere to regulatory, department and company policies and procedures- Perform other job related duties as assigned or required.
Job ID
2017-46107
Category
Accounting/Finance
Casino Property
Hollywood Casino Jamul
Job Locations US-CA-Jamul
Posted Date 4 weeks ago(1/26/2018 1:31 PM)
- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Customer Service to all guests and team members.- Coding vendor invoices and disbursements to have a consistent basis for financial statements preparation.- Perform ad hoc investigation reports from inquirer to provide management or vendors desired information.- Ensure compliance with policies and procedures.- Reconcile accounts payable detail to the general ledger.- Reconcile invoices to proof of receipt and purchase order.- Communicate with vendors pertaining to expected payments and delinquent invoices.- Reconcile vendor statements- Matching purchase orders, receiving reports and invoice.- Accounts Payable data entry.- Processing and distributing payments.- Print 1099 forms at year end.- Maintain complete A/P vendor files.- Communicate effectively with vendors and internal customers to provide assistance and resolve discrepancies and questions.- Resolve vendor invoice problems and reconcile vendor statements- Identify and report use tax on items purchased.- Provide support to the Finance department for the preparation of the A/P accrual for month end closing.- Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.- Must adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
Job ID
2018-46732
Position Type
Regular Full-Time
Category
Accounting/Finance
Casino Property
Hollywood Casino Jamul
Job Locations US-CA-Jamul
Posted Date 3 months ago(12/4/2017 2:21 PM)
- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Customer Service to all guests and team members.Follow recipes to prepare and/or cook food to meet departmental standards or as directed.- Measure and convert recipes without affecting quality.- Perform assigned function within the kitchen such as broiler, sauté, wok, prep and production when needed.- Must have some knowledge of Asian Cuisine- Accepts direction during day to day operations to ensure culinary standards and operational guidelines including kitchen areas, food preparation activities and facilities are met.- Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness and attractiveness.- Basic knowledge/understanding of kitchen equipment to include safe operations and regulation of temperatures for proficient cooking times and temperatures. - Partner with culinary leadership to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction.  - Must be familiar with and have exposure to prep list.- Take inventories.- Exhibit basic knife skills, classic cuts and sharpening. - Assist in operation of other food and beverage venues as needed.- Attend all departmental and company training programs or meetings as directed.- Must adhere to regulatory, department and company policies. - Properly maintains, cleans and sanitizes equipment and work areas to meet departmental standards or as directed.- Perform all job duties in a safe and responsible manner. - Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties.- Perform other job related and compatible duties as assigned.
Job ID
2017-45668
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Jamul
Job Locations US-CA-Jamul
Posted Date 2 weeks ago(2/8/2018 3:14 PM)
- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Customer - Service to all guests and team members.- Responsible for supervising all Warehouse staff and the overall daily management of a designated shift.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Assists in oversight process of transferring and transporting all materials to designated locations between and within all user departments such as office furniture, records, recycling, etc, on designated shift.- Protects and preserves assets of the company while on designated shift.- Assists with inspection of incoming materials against order and specification for correctness and defects and arranges for return of defective material.- Assists in ordering needed supplies and equipment, after gaining approval from manager, on designated shift.- Ensures designated shift has all necessary tools to complete tasks and that all equipment is in working order.- Assists in ensuring OSHA standards are followed on designated shift.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2018-46909
Position Type
Regular Full-Time
Category
Purchasing/Warehouse
Casino Property
Hollywood Casino Jamul
Job Locations US-CA-Jamul
Posted Date 2 weeks ago(2/7/2018 7:01 PM)
- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Customer Service to all guests and team members.- Responsible for supervising staff and the overall daily management of a designated shift in the Slots department.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.- Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, Slot floor layout and mix, revenue growth, and expense management in order to maximize profitability- Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Slots department.- Shares responsibility for the overall integrity of daily operations on assigned shift.- Assists with the overall integrity of daily Slot operations.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2018-46839
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Jamul
Job Locations US-CA-Jamul
Posted Date 2 months ago(12/29/2017 1:02 PM)
- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Customer Service to all guests and team members. - Responsible for supervising staff and the overall daily management of a designated shift in the table games department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.- Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances.- Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Assists with verifications of table inventories and effectively manages table limits.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.- Maintains a continuous inspection of cards and dice ensuring the security of assigned table games during assigned shift.- Shares responsibility for the overall integrity of daily operations on assigned shift.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2017-46121
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Jamul
Job Locations US-CA-Jamul
Posted Date 3 months ago(11/27/2017 12:15 PM)
- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Customer Service to all guests and team members.- Monitor guest consumption of alcohol and intervenes as needed according to guidelines.- Maintain par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory. - Place liquor, fruit, and bar supplies in their designated places following established storage guidelines and safety procedures.- Replace empty beer kegs.- Ensure that garnish items are adequately prepared and stocked. - Fills ice bins with crushed or cubed ice from designated ice machines.- Operate and maintain all equipment and utensils as required in accordance with established guidelines and safety procedures. - Remove and properly dispose of debris accumulated at the bar in accordance with department procedures.- Clean counter areas, sinks and floors as required to maintain a clean and safe work station.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties.- Must adhere to regulatory, department and company policies. - Perform other job related and compatible duties as assigned.
Job ID
2017-45152
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Jamul
Job Locations US-CA-Jamul
Posted Date 3 months ago(11/17/2017 7:29 PM)
- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Customer Service to all guests and team members.- Monitor guest consumption of alcohol and intervene as needed according to guidelines.- Appear in publicity photos.- Prepare and pour drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.- Ensure that garnish items are adequately prepared and stocked Operate and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.- Operate a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash and charge sales according to established procedure.- Maintain a clean and stocked workstation in accordance with established health and safety guidelines.- Check out with leadership before leaving shift.- Perform tasks to ensure an attractive and safe physical appearance of working areas. - Ensure supplies are stocked as needed. - Respond to “to go” orders including packaging orders, collection of payment and delivery to guest.- Attendance at pre-shift meetings.- Responsible for maintaining a regular and consistent attendance record.- Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.- Declare tips through time and attendance system at the end of each shift.- Attend all departmental and company training programs or meetings as directed.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter. - Meet department uniform, appearance, and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform other job related and compatible duties as assigned.
Job ID
2017-43090
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Jamul
Job Locations US-CA-Jamul
Posted Date 2 weeks ago(2/9/2018 5:05 PM)
- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Customer Service to all guests and team members.- Follow recipes to prepare and/or cook food to meet departmental standards or as directed.- Measure and convert recipes without affecting quality.- Perform assigned functions within the kitchen such as broiler, sauté, prep and production when needed.- Accepts direction during day to day operations to ensure culinary standards and operational guidelines including kitchen areas, food preparation activities and facilities are met.- Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness and attractiveness.- Knowledge/understanding of kitchen equipment to include safe operations and regulation of temperatures for proficient cooking times and temperatures. - Understands fundamentals of soups, sauces, starches, thickeners and emulsifiers.- Must adhere to regulatory, department and company policies.- Partners with culinary leadership to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction.  - Must be familiar with and have exposure to prep list.- Take inventories.- Exhibit intermediate knife skills, classic cuts and sharpening. - Assist in operation of other food and beverage venues as needed.- Attend all departmental and company training programs or meetings as directed.- Properly maintains, cleans and sanitizes equipment and work areas to meet departmental standards or as directed.- Perform all job duties in a safe and responsible manner. - Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties.- Perform other job related and compatible duties as assigned.
Job ID
2018-46852
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Jamul
Job Locations US-CA-Jamul
Posted Date 3 months ago(11/13/2017 1:17 PM)
- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Customer Service to all guests and team members.- Promptly and accurately take beverage and food orders, transmit orders to Culinary team and serve food items to guests.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of POS System, cash bag or bank. - Provide table service to customers according to department standards.- Follow appropriate food handling procedures to ensure safe, quality products.- Maintain cleanliness/appearance of assigned area, stock/restock supplies and complete side duties according to department standards. - Participate as a team member with all servers, bussers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.
Job ID
2017-45140
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Jamul
Job Locations US-CA-Jamul
Posted Date 4 weeks ago(1/26/2018 12:27 PM)
- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Customer Service to all guests and team members.- Resolve service problems according to guidelines.- Appear in publicity photos.- Promote casino events and programs.- Provide fast, friendly, professional beverage service to casino guests; carries full trays on every round.- Monitor guest consumption of alcohol and intervene as needed according to guidelines- Take drink orders, communicates with bartenders, assist in the preparation of drinks and present drinks to guests. - Handle money according to procedure; operate cash register, take money, make change, and make deposits at the end of shift.- Maintains clean and stocked workstation.- Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.- Declare tips through time and attendance system at the end of each shift.- Meet department uniform, appearance, and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department, and company policies.- Keep work areas clean and free of safety hazards, debris, and litter.- Perform all job duties in a safe and responsible manner.- Must adhere to regulatory, department and company policies. - Perform other job related and compatible duties as assigned.
Job ID
2017-46167
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Jamul
Job Locations US-CA-Jamul
Posted Date 1 month ago(1/17/2018 2:47 PM)
- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Customer Service to all guests and team members.- Resolve service problems according to guidelines.- Appear in publicity photos.- Promote casino events and programs.- Provide fast, friendly, professional beverage service to casino guests; carries full trays on every round.- Monitor guest consumption of alcohol and intervene as needed according to guidelines- Take drink orders, communicates with bartenders, assist in the preparation of drinks and present drinks to guests. - Handle money according to procedure; operate cash register, take money, make change, and make deposits at the end of shift.- Maintains clean and stocked workstation.- Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.- Declare tips through time and attendance system at the end of each shift.- Meet department uniform, appearance, and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department, and company policies.- Keep work areas clean and free of safety hazards, debris, and litter.- Perform all job duties in a safe and responsible manner.- Must adhere to regulatory, department and company policies. - Perform other job related and compatible duties as assigned.
Job ID
2018-46548
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Jamul
Job Locations US-CA-Jamul
Posted Date 1 day ago(2/20/2018 3:05 PM)
- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Customer Service to all guests and team members.- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business.- Attracts and manages customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the Marquee Rewards program.- Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events.- Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.  Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2018-47105
Position Type
Regular Full-Time
Category
Marketing
Casino Property
Hollywood Casino Jamul
Job Locations US-CA-Jamul
Posted Date 5 months ago(9/13/2017 8:18 PM)
- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business.- Attracts and manages customers in the Asian Market through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business with targeted Asian Players, introducing the benefits of and soliciting enrollment for the Marquee Rewards program.- Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events.- Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business mainly for the Asian Market.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.  Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2017-44102
Position Type
Regular Full-Time
Category
Marketing
Casino Property
Hollywood Casino Jamul
Job Locations US-CA-Jamul
Posted Date 3 months ago(11/27/2017 7:02 PM)
- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Customer Service to all guests and team members.- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Achieve desired results through established methods, procedures and guidelines to maintain desired standards, and high quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Develops and produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for maintaining of cost control methods and procedures by monitoring consistent pars and inventory.- Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2017-45505
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Jamul
Job Locations US-CA-Jamul
Posted Date 3 months ago(11/13/2017 1:21 PM)
- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Customer Service to all guests and team members.- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction, in specialized F&B outlet.- Produces menu items as listed in specialist restaurant. Follows all prep lists and ensure kitchen is stocked and ready for service.- Responsible for supporting compliance to departmental budgets in specialized F&B outlet.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for maintenance of cost control methods and procedures by monitoring consistent pars and inventory in specialized F&B outlet.- Responsible for administrative duties, such as tracking/maintenance of attendance records.- Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2017-45176
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Jamul
Job Locations US-CA-Jamul
Posted Date 1 month ago(1/11/2018 2:31 PM)
Job ID
2018-46420
Position Type
Regular Full-Time
Category
Table Games
Casino Property
Hollywood Casino Jamul
Job Locations US-CA-Jamul
Posted Date 4 weeks ago(1/25/2018 5:26 PM)
Hollywood Casino Jamul – San Diego is currently looking for students for Table Games Dealer School. This program includes:- Applicants will be screened and selected to participate in Dealer School.- 8 weeks of Dealer training: Monday - Friday classes, 4 hours per day at a classroom site either in El Cajon or Miramar.- Graduates will audition for Dealer positions with Hollywood Casino Jamul – San Diego. Graduation from Dealer School does not guarantee employment.- Part-Time Table Games Dealer positions are available.- Candidates selected for Dealer School will pay tuition directly to the school.If selected as a Hollywood Casino Jamul – San Diego Dealer, daily responsibilities will include:- Follow game procedures when dealing any variation of table games including, but not limited to, Blackjack (including variations), Craps, Roulette, or Carnival games.- Provide prompt, courteous and accurate dealing at assigned table(s).- Adhere to all company and departmental policies and procedures and state regulations as it relates to this position.- Perform accurate chip and cash transactions.- Receive wagers from customers and pays the appropriate game outcomes.- Maintain game security and protects company assets at all times.- Assists customers in understanding the rules and ensures adherence to established policies and procedures.- Enthusiastically support, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
Job ID
2017-45848
Position Type
Regular Part-Time
Category
Table Games
Casino Property
Hollywood Casino Jamul
Job Locations US-CA-Jamul
Posted Date 2 weeks ago(2/5/2018 4:26 PM)
- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Customer Service to all guests and team members.- Responsible for directing the overall operations and staff of the Planning & Analysis department.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Proactively seeks out margin enhancement opportunities and provides recommendations with relative departments and implements change- Identify Market trends develop strategies to address potential concerns- Primarily responsible for short and long term financial analysis for the property including labor, and financial data reporting. Exercise discretion and independent judgment within the Manager of Business Planning and Analysis function including:- Calculates profitability of marketing programs. Analyze results to identify opportunities for improving efficiency of marketing expenditures. Communicate findings to executive team. - Oversees all aspects of preparing the annual budget.- Compares actual operating results to budget and prior year. Summarize key findings and communicate to executive management.   Make recommendation for improving EBITDA.- Develops presentations for budget meetings and operational reviews.- Presents and discusses analyses with high level executives from corporate and from the property.- Develops, maintains and distributes key operating metrics to evaluate attainment of company’s operating, service and financial objectives.- Monitors labor costs and identify opportunities to improve efficiencies.- Performs queries of various databases to extract data for use in analysis.- Prepares ad-hoc analysis as needed. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2018-46926
Position Type
Regular Full-Time
Category
Accounting/Finance
Casino Property
Hollywood Casino Jamul
Job Locations US-CA-Jamul
Posted Date 7 hours ago(2/21/2018 4:24 PM)
- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Customer Service to all guests and team members.- Responsible for directing the overall operations and staff of the Security department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Develops, evaluates, enforces, reviews and approves changes or revisions to operating practices, procedures and standards based on business trends and practices.- Provides for the safety of team members including keeping areas free of safety hazards, debris and litter and performing- Identifies and resolves security related problems.- Develops and implement alternative methods for security operation improvement.- Examines and analyzes the physical property, processes and procedures and develop, institute, oversee and enforce emergency policies.- Serve as liaison with gaming regulators, public law enforcement, fire and other agencies as it relates to security by maintaining a positive and constructive relationship..- Conducts, supervises and prepare reports relating to investigations of any losses or violations of law, regulations, policies or procedures.- Transfers Table Games fills and credits.- Provides escorts as needed.- Testifies in court when necessary.- Protects and preserves the assets of the company.- Compiles information, complete and submit reports to authorized management or Accounting as required.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2018-47253
Position Type
Regular Full-Time
Category
Administrative
Casino Property
Hollywood Casino Jamul

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