Penn National Gaming, Inc.

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Job Locations US-ME-Bangor
Your daily responsiblities include: - Provides personalized service and uses guest name - Resolves service problems according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains clean and stocked workstation
Job ID
2021-79780
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
Hollywood Casino Bangor is hosting a hiring event on Friday, April 23, 2021 from 1PM to 4PM.  We will be conducting on-the-spot interviews and conditional job offers!  All positions are eligible for a sign-on bonus!  No experience necessary, we will train you! No appointment necessary, just come by and see us if you want to have fun while earning a competitive wage and receive excellent benefits! If you can't make it to the job fair, apply for open positions here:  https://careers-pngaming.icims.com/jobs/search?ss=1&searchCompany=76&mobile=false&width=1140&height=500&bga=true&needsRedirect=false&jan1offset=-300&jun1offset=-240  
Job ID
2021-81377
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
-Compiles composite reports from individual reports of subordinates required by management or government agencies.-Determines work procedures, prepares work schedules, and expedites workflow. Issues written and oral instructions.-Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.-Studies and standardizes procedures to improve efficiency of subordinates.-Maintains harmony among workers and resolves grievances.-Adjusts errors and complaints.-Prepares journal entries, quarterly and annual tax returns/reconciliation, General Ledger print for department heads, and monthly sales and use tax.-Tracks expenses and insurances and reconciles to General Ledger; W-2 taxes, weekly and monthly Accounts Receivable invoices, expenses and petty cash disbursements, and all fixed assets and CiP/Copies.-Reviews General Ledger Accounts and Reconciles for all entries.-Reviews and approves Accounts Payable invoices; signs off on all A/P checks.-Generates financial statements.-Files General Ledger and journal entries and checks for accuracy, in month-end journal entries; maintains the journal entry log.-Reconciles bankroll to General Ledger.-Accrues miscellaneous income items.-Directly supervises 5 to 8 employees in the Accounting Department.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
Job ID
2021-80693
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
Your daily responsibilities include: - Report to Demi Chef at start of shift to receive instruction as to daily specials and menu changes. - Set up mise en place as per posted instructions. - Report any spoilage or shortage to Demi Chef immediately. - Prepare recipe per standardized recipes and production sheets. - Must have knowledge of soups, sauces, quantity cooking, and proper food sanitation and handling. - Prepare plate menu items, as ordered, per specifications on hot food production line with strict attention to detail, speed, and accuracy. - Must be able to perform well under pressure, meeting production schedules to ensure orders are fulfilled in a timely manner. - Maintain work station in accordance with Hollywood Casino Standards and Maine Department of Health Standards. - Maintain walk-in coolers in accordance with HSAB Standards and ME Department of Health Standards. - Assist in other areas of kitchen as instructed by Demi Chef. - At completion of service put all perishable foods in covered containers and refrigerate. - Clean station and report to Sous Chef for closing instructions. - Maintain a consistent and regular attendance record. - Other duties may be assigned.
Job ID
2021-79933
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
Your daily responsibilities include: - Report to Demi Chef at start of shift to receive instruction as to daily specials and menu changes. - Set up mise en place as per posted instructions. - Report any spoilage or shortage to Demi Chef immediately. - Prepare recipe per standardized recipes and production sheets. - Must have knowledge of soups, sauces, quantity cooking, and proper food sanitation and handling. - Prepare plate menu items, as ordered, per specifications on hot food production line with strict attention to detail, speed, and accuracy. - Must be able to perform well under pressure, meeting production schedules to ensure orders are fulfilled in a timely manner. - Maintain work station in accordance with Hollywood Casino Standards and Maine Department of Health Standards. - Maintain walk-in coolers in accordance with HSAB Standards and ME Department of Health Standards. - Assist in other areas of kitchen as instructed by Demi Chef. - At completion of service put all perishable foods in covered containers and refrigerate. - Clean station and report to Sous Chef for closing instructions. - Maintain a consistent and regular attendance record. - Other duties may be assigned.
Job ID
2021-79109
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
- Remove cash boxes from slot machine and replace with empty cash box using procedures that are within Internal Controls and Maryland State Gaming Regulations.- Transports all collected cash boxes to the Count Room following predetermined route.- Ensure key control procedures are followed.- Operates automated currency equipment to count and process tickets/currency removed from the cash boxes- Prepares Cash Storage Box Report with supporting documentation obtained from the counting of the cash boxes.- Responsible for packaging currency and tickets/currency into predetermined amounts for later use by the Main Bank or the deposit.- Transports the verified tickets/currency to the Main Bank and ticket storage area within Internal Controls and Maryland State Gaming Regulations.- Complete daily maintenance of all count room equipment.- Ensures that the count room equipment is maintained in good working order.- Work professionally with other departments as needed to complete tasks.- Ensure count is completed is completed on a timely basis.- Write and distribute shift reports at the completion of each count detailing any issues that will need attention to ensure future counts run efficiently.- Supervisory responsibility over Count Room activity.  - Responsibilities include assisting department manager with interviewing and hiring employees; planning, assigning and directing work; appraising performance; rewarding and coaching employees; addressing concerns; and resolving problems.- Other duties may be assigned.
Job ID
2020-76306
Position Type
Regular Full-Time
Category
Hidden (8743)
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
- Remove cash boxes from slot machine and replace with empty cash box using procedures that are within internal Controls and Maine State Gaming Regulations - Transports all collected cash boxes to the Count Room following predetermined route - Ensure key control procedures are followed - Operates automated currency equipment to count and process tickets/currency removed from the cash boxes - Prepares Cash Storage Box Report with supporting documentation obtained from the counting of the cash boxes - Responsible for packaging currency and tickets/currency into predetermined amounts for later use by the Main Bank or the deposit. - Transports the verified tickets/currency to the Main Bank and ticket storage area within internal Controls and Maine Sate Gaming Regulations - Complete daily maintenance of all count room equipment and cleaning of count room. - Work professionally with other departments as needed to complete tasks - Other duties may be assigned - Answer routine questions from co-workers; Lead completion of daily tasks within the department or work unit; interact with others when necessary to achieve desired outcomes
Job ID
2021-81393
Position Type
Regular Part-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
Your daily responsibilities include: - Ensures interactions with internal and external guests follow the guidelines of the Red Carpet Customer Service Program. - Maintains balanced cashier's station. - Processes cash transactions for casino customers and employees (includes cashing TiTO tickets, personal checks, travelers checks, exchange currency, and processing cash advances). - Be knowledgeable and comply with Title 31 regulations. - Enrolls patrons into Players Club, issues patrons Players Club cards, maintains accurate player tracking information, and assists the Marketing Department with all casino promotions. - Works the main bank as assigned. - Answers phone calls with proper phone etiquette. - Complies with state, company, and department policies and regulations.     
Job ID
2021-80692
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
- Provides accurate and efficient dealing at assigned table game - Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games - Provides prompt, courteous and accurate dealing at assigned table(s) - Adheres to all company and departmental policies and procedures and state regulations as it relates to this position - Performs accurate chip and cash transactions - Receives wagers from customers and pays the appropriate game outcomes - Maintains game security and protects company assets at all times - Assists customers in understanding the rules and ensures adherence to established policies and procedures - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
Job ID
2021-78534
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
- ·        With minimal supervision, audits documentation of all operation departments to ensure adherence to policies and procedures and reports all findings relevant to Title 31 Regulations·        Ensures compliance with existing and established company policies and procedures pertaining to finance and control areas·        Works closely with Casino Accounting, Slots and Cage to ensure compliance with Maine gambling control board rules and statutes. ·        Responsible for issuing and tracking all Compliance Exception Reports·        Assembles, posts and prepares various reports according to established policy and procedures·        Responsible for W-2G audits and reconciliation of winning reports·        Updates and maintains accurate CMS accounts on CTR and possible CTR patrons. ·        Assists with Title 31 testing·        Prepares worksheets, produce memos, etc·        Assists Finance with other accounting related tasks as needed·        Adheres to regulatory and all other policies in an ethical manner
Job ID
2021-78312
Position Type
Regular Part-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
-Provides accurate and efficient dealing at assigned table game-Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games-Provides prompt, courteous and accurate dealing at assigned table(s)-Adheres to all company and departmental policies and procedures and state regulations as it relates to this position-Performs accurate chip and cash transactions-Receives wagers from customers and pays the appropriate game outcomes-Maintains game security and protects company assets at all times-Assists customers in understanding the rules and ensures adherence to established policies and procedures-Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
Job ID
2021-79209
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
- Ability to deliver exceptional guest service at all times. - Communicate with all departments regarding in-house ViPs and any special needs. - Maintain an up-to-date working knowledge of all resort amenities as well as any special events. - Promote and sell special hotel programs, special rate packages, and upgrades when appropriate. - Maintain house bank and handle all checks and cash according to Resort policies and procedures - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. - Solicit guest feedback via guest comment cards and service callbacks. - Be knowledgeable of all emergency procedures and company policies. - This person must have good communication skills as well as the ability to lift, pull, and push a moderate weight. - Responsible for taking reservations and accurately inputting into the computer system. - Answer inquiries of room rates, outlets, and room locations. - interact with Hotel Sales Manager on bookings. - Keep up to date with knowledge of phone system. - Handle all guests’ special requests in a professional manner. - Complete all necessary projects by the assigned times. Complete documents as directed and to specifications. - Answers inquiries pertaining to hotel services; registration of guests; shopping, dinning, entertainment, and travel directions - Greets, registers, and assigns rooms to guests. - Other duties may be assigned.
Job ID
2021-80302
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
- Ability to deliver exceptional guest service at all times. - Communicate with all departments regarding in-house ViPs and any special needs. - Maintain an up-to-date working knowledge of all resort amenities as well as any special events. - Promote and sell special hotel programs, special rate packages, and upgrades when appropriate. - Maintain house bank and handle all checks and cash according to Resort policies and procedures - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. - Solicit guest feedback via guest comment cards and service callbacks. - Be knowledgeable of all emergency procedures and company policies. - This person must have good communication skills as well as the ability to lift, pull, and push a moderate weight. - Responsible for taking reservations and accurately inputting into the computer system. - Answer inquiries of room rates, outlets, and room locations. - interact with Hotel Sales Manager on bookings. - Keep up to date with knowledge of phone system. - Handle all guests’ special requests in a professional manner. - Complete all necessary projects by the assigned times. Complete documents as directed and to specifications. - Answers inquiries pertaining to hotel services; registration of guests; shopping, dinning, entertainment, and travel directions - Greets, registers, and assigns rooms to guests. - Other duties may be assigned.
Job ID
2021-80301
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
  - Must be able to work varied schedule including weekend, nights, and holidays. - Keep work cart orderly and properly stocked at all times and maintain vacuums. - inspect room linens before placing in rooms and return below-standard pieces to Housekeeping. - Proper utilization of equipment, supplies and guest amenities. - Cleanliness and sanitation of guest batHRooms. - Daily changing of soiled linens on beds and remaking beds following the hotel standards. - Cleanliness of rooms, balconies, and room furnishings. - Constant awareness of safety hazards, (i.e., broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and report to the Housekeeping Office. - Follow all training procedures set forth in the Blood borne Pathogens program - Strict follow-through on Lost and Found procedures (for example anything found in rooms that are vacant must be turned into Housekeeping Office directly). No articles should ever be removed from occupied rooms. - Absolute respect for guest’s property should always be exercised. - Practice safety standards at all times. - Responsible care of equipment. - Reports to work on time and according to posted schedule; maintains accurate time records and follows proper standards for issuance of rooms. - Remain alert, courteous, and helpful to guests and co-workers at all times. - Sweep and mop floors. - Clean rugs, carpets, upholstered furniture, and drapes. - Empty wastebaskets.  - Report guest complaints. - Deposit dirty linen in laundry chute. - Other duties may be assigned.
Job ID
2021-79821
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
Your daily responsibilities include: - Transports cleaning equipment up and down ramps. - Vacuums and shampoos carpet. - Mops, scrubs, rinses, and polishes hard floors. - Responsible for counting and distribution of clean linen to Room Attendant carts and linen closets. - Picks up used linen from Room Attendants' carts, drops linen down chute to carts that are then taken to soiled linen room where it is picked by laundry company. - Moves, rearranges, and cleans furniture. - Washes mirrors and windows. - Maintains housekeeping linen room on each floor; stocks with linen and supplies ensuring adequate level of supplies. - Washes and cleans wall light fixtures, louvers, ceilings, shelves, and outside walls. - Operates and controls all mechanical equipment including rotary machines, blowers, and back vacuums. - Recognizes and uses appropriate chemicals. - Assists Room Attendants with stripping beds, emptying trash, bringing fresh linen, and other related responsibilities. - When needed, sets up guest rooms. - Delivers, upon request, guest amenities, i.e. pillows, additional beds, blankets, and much more. - Maintains and cleans all office spaces throughout the property and hotel public areas. - Maintains cleanliness of guest room hallways. - Responsible for providing exceptional Red Carpet Customer Service to all guests.
Job ID
2021-79987
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
SUMMARY: To clean, sanitize, and help maintain the appearance of the linens to Hollywood Standards.   Delivers Marquee Service by dealing up ACES! Acknowledge the guest with a friendly greeting. Convey an upbeat and positive attitude. Engage the guest and anticipate the guest’s needs. Show appreciation for the business and offer a warm farewell.    ESSENTiAL DUTiES AND RESPONSiBiLiTiES: - Sort all linen in preparation of washing. - Wash linen following a pre-set formula, dry and fold linen, and iron all linens. - Perform rewash and stained linen procedures. - Turn in any stray items found in the linen to the supervisor. - Fill linen requisitions. - Assist in counting linen during inventories. - Keep daily production records. - Clean laundry machinery and cover any linen remaining in carts at the end of the day. - Keep working area clean and organized and clean laundry bins at end of shift. - Perform other job-related duties as requested. - Hearing and visual ability to observe and detect signs of emergency situations. - Must be able to lift, push, and pull a minimum of 30 lbs. - Must be able to stand/walk up to 6-8 hours per day. - Ability to communicate effectively. - Must be able to work a varied schedule including nights, weekends and holidays - Other duties may be assigned. SUPERViSORY RESPONSiBiLiTiES: There are no supervisory duties for this position.
Job ID
2021-79989
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
 - Responsible for supervising and managing staff in the Table Games department.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.     - Effectively handles customer concerns and requests.  Makes final decisions in regards to service recovery. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment. - Verifies table inventories and effectively manages table limits. - Works closely with Vice President/Director/Manager to implement and oversee overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability. - Maintains and processes all paperwork, logs, schedules, and communication pertaining to the Table Games department. - Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.  - Maintains strict confidentiality in all departmental and company matters. 
Job ID
2021-80625
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
- Responsible for supervising staff and the overall daily management of Player Services department.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.  - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Assists with guest inquiries while monitoring and applying service recovery within authorized levels. - Assist in acquisition of new players through the continuous promotion of the loyalty rewards card program and the special benefits of card membership. - Monitors operation supply inventory. Notifies manager of issues. - Review and approve cage documentation based on established levels of authorization in absence of Manager. - Prepare/review currency transactions reports in absence of Manager. - Verify vault accountability at end of shift on assigned shift. - Verify credit line availability in absence of Manager. - Verification of main bank and window cashier drawers. - Authorizing checks. - Prepare customer deposit and safekeeping log. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance  procedures.    - Maintains strict confidentiality in all departmental and company matters. 
Job ID
2021-80691
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
Your daily responsibilities include: - Ensures interactions with internal and external guests follow the guidelines of the Red Carpet Customer Service Program. - Maintains balanced cashier's station. - Processes cash transactions for casino customers and employees (includes cashing TiTO tickets, personal checks, travelers checks, exchange currency, and processing cash advances). - Be knowledgeable and comply with Title 31 regulations. - Enrolls patrons into Players Club, issues patrons Players Club cards, maintains accurate player tracking information, and assists the Marketing Department with all casino promotions. - Works the main bank as assigned. - Answers phone calls with proper phone etiquette. - Complies with state, company, and department policies and regulations.     
Job ID
2021-78641
Position Type
Regular Part-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino Bangor
Job Locations US-ME-Bangor
- Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. - Works directly with the promotions administrator to ensure all direct mail, VIP events and promotional events are executed correctly and follow all regulatory requirements.- Successfully utilizes the systems provided to track and record all promotional items being distributed to guests.- Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments on an as needed basis.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-79937
Position Type
Regular Part-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino Bangor

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