Penn National Gaming, Inc.

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Job Locations US-IN-Lawrenceburg
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur.- Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment.- Replaces toilet tissue and refills paper towel dispensers.- Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities in the casino are located. - Straightens chairs as needed.- Removes glasses, cups, paper, and debris from all assigned areas, per procedure.- Adheres to all regulatory, departmental, and company policies and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74420
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur.- Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment.- Replaces toilet tissue and refills paper towel dispensers.- Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities in the casino are located. - Straightens chairs as needed.- Removes glasses, cups, paper, and debris from all assigned areas, per procedure.- Adheres to all regulatory, departmental, and company policies and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74495
Position Type
Regular Part-Time
Category
Facilities/Marine
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Sorts, counts, folds, marks, or carries linens and makes beds.- Replenishes supplies such as drinking glasses, linen, sundries, and other items.- Checks wraps and renders personal assistance to patrons.  Moves furniture (hangs drapes) and rolls carpet.- Cleans rugs, carpets, upholstered furniture, and draperies.- Dusts furniture, washes walls, ceiling, and woodwork.  Washes windows, door panels, and sills.- Empties wastebaskets and empties and cleans ashtrays.- Transports waste and trash to disposal area.- Replenishes bathroom supplies.- Cleans lobby area, steps, and main public areas when necessary or upon request.- Responsible for obtaining necessary cleaning supplies for departments, fellow employees, and customers as requested.- Cleans employee areas (i.e., break room, back offices, and locker room).- Responds to calls for Housekeeping problems: broken glass, spills, toilet backups, etc.- Shampoos carpets, scrubs steps, and strips and waxes tile floors.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2020-74555
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority, ensuring guests' satisfaction while operating within established guidelines and policies.- Assists the house person with department projects, as needed.- Sorts, counts, folds, marks, or carries linens and makes beds.- Replenishes supplies such as drinking glasses, linens, sundries, and other items.- Cleans rugs, carpets, upholstered furniture, and draperies.- Empties wastebaskets; and empties and cleans ashtrays.- Transports waste and trash to disposal area.- Provides positive communication and uses Hilton CARE Culture skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- Performs all duties in a quiet and orderly manner.
Job ID
2020-74554
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Deep cleans and stocks all men’s restrooms daily.- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur.- Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and disposes according to procedure.- Familiar with the proper use of cleaning solutions and equipment.- Replaces toilet tissue and refills paper towel dispensers.- Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities in the casino are located. - Straightens chairs as needed.- Removes glasses, cups, paper, and debris from all assigned areas, per procedure.- Responsible for back stocking supplies and securing supplies when they arrive.- Performs miscellaneous cleaning tasks as needed: cleans vents, high dusts, wipes walls, etc.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- Adheres to all regulatory, departmental, and company policies and procedures.- Maintains strict confidentiality in all company matters.
Job ID
2020-74419
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Oversees customer boarding and disembarking: provides crowd control, directs traffic, checks ID's, and checks for items not allowed on the boat.- Provides training to new officers and serves as a field training officer as needed.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- Maintains strict confidentiality in all company matters.
Job ID
2020-74504
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Oversees customer boarding and disembarking: provides crowd control, directs traffic, checks ID's, and checks for items not allowed on the boat.- Provides training to new officers and serves as a field training officer as needed.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- Maintains strict confidentiality in all company matters.
Job ID
2020-74415
Position Type
Regular Part-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- May be asked to perform the duties of a Cage Cashier as needed. - Ensure compliance with company policies and all state and federal regulations. - Prepare chip fills, credits, and transfers.- Process employee transactions and tokes.- Balance cash drawers. Ensure that the drawers are at the appropriate impress total at the beginning and end of each shift.- Verify the daily drops for the Count Room.- Prepare daily bank deposits.- Maintain cage equipment. - Monitor and maintain the NRT, MIMO, and Coin Max machines.- Run necessary reports to balance.- Process buys for Cage Cashier. Keep drawer appropriately stocked throughout the current shift and for the next shift.- Complete all necessary paperwork according to procedure: Count sheets, buy sheets, Multiple Transaction Logs, Currency Transaction Reports, Check Log, etc.- Assist patrons with routine requests at Marquee Rewards, handle patron concerns and complaints, ensure patron comfort and satisfaction.- Check emails and respond to patron request emails.- Greet, register, and assist patrons.- Answer inquiries pertaining to casino services; registration of patrons. - Operate Marquee Rewards computer system.- Assist with all tax and all win loss inquiries, including subpoenas.- Communicate with other members of the Cage staff. - Maintain a working knowledge of the rules for each promotion with the ability to explain promotions to cast members and patrons.- Check voice messages throughout shift and return calls, or forward calls to management, in a timely manner. Also, respond to patron emails helping provide quality RCS.- Maintain adequate supplies of all necessary items for Marquee Rewards operations.- May redeem earned comps.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2020-76355
Position Type
Regular Full-Time
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Ensure compliance with company policies and all state and federal regulations. - Redeem slot machine TITO tickets.- Cash chips. Redeem player’s winnings for cash.- Process credit card and personal check withdraws through the Game Cash system.- Prepare funds for Jackpot payouts.- Verify employee tokes.- Maintain cage equipment.- Process employee transactions (cash drawers, revenues, currency exchanges, etc…)- Process poker room transactions.- Balance cash drawers. Ensure that the drawers are at the appropriate impress total at the beginning and end of each shift. - Perform buys with the Cage Banker. Keep drawer appropriately stocked throughout the current shift and for the next shift. - Complete all necessary paperwork according to procedure: Count sheets, buy sheets, Multiple Transaction Logs, Currency Transaction Reports, Check Log, etc.- Promote Marquee Rewards to include educating guests on benefits, signing guests up for cards, re-issuing cards, data entry, and account look-ups. - Pass out entry forms for promotions, answer questions, answer phone, and perform miscellaneous other tasks as assigned by Casino Marketing. Must be able to explain redemption list to customers, print out and vouchers.- Assist with special monthly promotions (e.g., free sweatshirt give-away). Work with marketing in carrying out special promotions.- Perform computer data entry and file maintenance for the Marquee Rewards. Pull up specific accounts to check customers' point status. - Effectively respond to issues that arise. Ability to think quickly and react based on knowledge of policies and procedures.- May redeem earned comps.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2020-76372
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
ESSENTIAL RESPONSIBILITIES include the following.  Other duties may be assigned. - Responsible for providing guidance and daily supervision to staff in the Cage department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Reports to guest inquiries and reports issues to Manager for guest recovery.- Assists in preparing/review of currency transactions reports.- Verify vault accountability at end of shift.- Assists with verification of credit line availability.- Assists with review of multiple transactions logs for accuracy.- Verification of main bank and window cashier drawers.- Authorizing checks.- Prepare fills and credits for live games when acting as cashier/banker.- Prepare jackpots as needed.- Prepare customer deposit and safekeeping log.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.  - Assist patrons with routine requests at Marquee Rewards, handle patron concerns and complaints, ensure patron comfort and satisfaction.- Check emails and respond to patron request emails.- Greet, register, and assist patrons.- Answer inquiries pertaining to casino services; registration of patrons. - Operate Marquee Rewards computer system.- Assist with all tax and all win loss inquiries, including subpoenas.- Communicate with other members of the Cage staff. - Maintain a working knowledge of the rules for each promotion with the ability to explain promotions to cast members and patrons.- Check voice messages throughout shift and return calls, or forward calls to management, in a timely manner. Also, respond to patron emails helping provide quality RCS.- Maintain adequate supplies of all necessary items for Marquee Rewards operations.- May redeem earned comps.- Maintain strict confidentiality in all departmental and company matters.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. SUPERVISORY RESPONSIBILITIES: This job may or may not have supervisory responsibilities.- Manages work procedures and expedites workflow.- Provides coaching and counseling to team members.
Job ID
2020-76066
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Assists in any repair or maintenance of the facility as reasonably required.- Assists in fueling the vessel: follows fuel transfer procedures.- Maintains a clean, safe workplace.- Assists the Maintenance department when directed by the Facility Engineer.- Responsible for general plumbing and electrical repairs and maintenance.- Performs general HVAC system maintenance, including repairing and cleaning units, changing filters, and lubricating parts.- Responsible for general maintenance on all EVS and F&B equipment.- Conducts daily inspection rounds of facility.- Assists with manning of EOS – Emergency Operation Station as needed. Basic knowledge of monitoring equipment (e.g., Prism system, Strain Gage system, and Fire Alarm panel).- Responds to all emergencies (e.g., fire, emergency evacuation, search, man overboard). Responsible for donning of fire gear and launching of rescue boats.- Reports to the Casino Engineering Supervisor any hazardous or threatening condition.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2020-76403
Position Type
Regular Part-Time
Category
Facilities/Marine
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Responsible for safe, efficient production of food products including quality and quantity control, par levels, food storage, product rotation, expo, broiler, sauté, salads, appetizers, roasting, baking, stir frying, deep frying, poaching, braising, etc.- Assists with set up and operation of multiple stations with in area; coaches Cook Level III for cross utilization of labor and upward mobility opportunities.- Produces stocks, soups, and sauces as part of preparation of daily food (meal period) service.- Follows Standard Operational Procedures (SOP’s) and production list to meet required par levels and specifications for assigned station or duties at Hollywood Casino.- Displays knowledge of all emergency procedures.- Communicates on a consistent basis with supervising chef, keeping them abreast of all department activities, and ensures that kitchen and equipment are in good working order and that the work area is clean and hazard-free. Notifies supervising chef immediately if kitchen and equipment are not in good, safe working order.- Works efficiently with co-workers in any kitchen environment.- Provides positive communication and uses Red Carpet Service skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2020-75392
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Responsible for safe and efficient production of food products including quality and quantity control, par levels, food storage, and product rotation, cutting, slicing, sauté, frying, mixing, grilling, etc.- Responsible for commissary and/or main kitchen production of batch recipes, hot and cold food preparation work.- Follows Standard Operational Procedures (SOP’s) and production list to meet required par levels and specifications for assigned station or duties at Hollywood Casino.- Maintains Board of Health sanitation standards, kitchen and personal hygiene and cleanliness, as well as food service techniques and safety, all with regard to the safe handling of food products for guests’ consumption.- Displays knowledge of all emergency procedures.- Communicates on a consistent basis with supervising chef, keeping them abreast of department activities, and ensures that kitchen and equipment are in good working order and that the work area is clean and hazard-free. Notifies supervising chef immediately if kitchen and equipment are not in good, safe working order.- Works efficiently with co-workers in any kitchen environment.- Provides positive communication and uses Red Carpet Service skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2020-75776
Position Type
Regular Full-Time
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection.- Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74523
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
Job ID
2020-75956
Position Type
Regular Full-Time
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Sorts, counts, folds, mark, or carry linens and makes beds.- Replenishes supplies such as drinking glasses and writing supplies.- Provide personal assistance to patrons. Moves furniture. - Cleans rugs, carpets, upholstered furniture, and draperies.- Empties wastebaskets, and empties and cleans ashtrays.- Transports waste and trash to disposal area.- Replenishes bathroom supplies.- Clean lobby area, steps, and main public areas in morning before Hotel opens: vacuum, pick up trash, wipe counters, high dust, clean glass windows and doors, etc.- Getting necessary cleaning supplies for departments, fellow employees, and customers as requested.- Clean employee areas (i.e., break room, back offices, and locker room).- Throughout the day: dust and mop floor, wash and dry towels, pick up trash and stock dispensers.- Respond to calls for housekeeping problems: broken glass, spills, toilet backups, etc.- Shampoo carpets, scrub steps and strip and wax tile floors.- Empty rooms of dirty/used linens and towels.- Transport linens and towels.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2020-76157
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Set up dishwasher machine by reading instructions on machine or by asking supervisor for assistance.- Clean the dishwashing equipment and working area when necessary.- Wash dishes: stack dishes and run through dish machine, scrub pans, put dishes away.- Clean the kitchen: sweep and mop floors, empty trash, change waiter in and de-lime dish machine, wash walls and baseboards, scrub sinks, etc.- Maintain cleanliness of the store room, walkways, and hallways.- Stock ice for all necessary areas and keep it replenished throughout the day.- Take out trash and cardboard and dispose in proper dumpster.- Keep records of broken dishes and making sure glass is disposed of properly.- Provide positive communication and use Red Carpet Service skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2020-74929
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- ProvIdes frIendly and effIcIent servIce to guests durIng check In/check out procedures. - Makes and confIrms reservatIons and assIsts guests wIth problems or questIons. - ObtaIns InformatIon necessary to guarantee rooms (e.g., IdentIfIcatIon, credIt card verIfIcatIon, etc.). - Performs Front Desk, Call Center, and other Hotel-related dutIes when necessary. - Keeps supervIsor Informed of any problems. - If assIgned to �grave shIft,� performs NIght Audit dutIes and completes Flash Report In a correct and tImely manner. - Answers all reservatIon InquIrIes accordIng to establIshed guIdelInes, IncludIng assIstIng guests warrantIng complImentary accommodatIons. - MaxImIzes resort revenues by sellIng reservatIons based on predetermIned rate strategIes. - Accurately enters all reservatIons Into the computer system accordIng to departmental polIcy and procedure. - ProvIdes InformatIon to guests regardIng local servIces and events. - AssIsts the Player Development team wIth all reservatIons and requests. - Performs group block management, IncludIng the enterIng of room lIsts, Inventory control, coordInatIon of casIno reservatIons, checkIng resort room arrIvals, and maIntaInIng a professIonal relatIonshIp wIth all departments assocIated wIth the resort. - VerIfIes dutIes and examInes work for accuracy, neatness, and adherence to establIshed polIcIes and procedures. - RemaIns current on all casIno actIvItIes and assIsts guests wIth all InquIrIes. - Answers phone and assIsts wIth clerIcal tasks. - Ensures that rooms are clean prIor to IssuIng keys. - ReceIves cash, checks, credIt cards, and comps In payment, obtaInIng proper approval and authorIzatIon. - MaIntaIns an operatIng bank, renders bIlls, and Issues change. - Ensures the tImely delIvery of all messages, maIl, and packages left for guests and departments wIthIn the Hotel/CasIno. - ResponsIble for the control of safe deposIt transactIons. - Works closely wIth the ExecutIve Hosts to ensure that all complImentary and hIgh-end amenIty offerIngs are provIded consIstent wIth the agreed-upon arrangements. - Empowered to ensure guests� problems/concerns are resolved In a prompt, courteous, and effIcIent manner. - Takes approprIate steps to maIntaIn Hotel securIty and safety. - Handles PBX swItchboard as dIrected. - ProvIdes posItIve communIcatIon and uses HIlton CARE Culture skIlls wIth every patron and co-worker. - Performs dutIes In a safe manner; reports any potentIal safety hazards to management staff. - Performs any reasonable, temporarIly assIgned job dutIes outsIde the posItIon�s job descrIptIon, where, In the Company�s judGMent, those dutIes are necessary In the Interest of effIcIency, productIvIty, or guest servIce. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-76316
Position Type
Regular Part-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Responsible for providing guidance and daily supervision to staff in the Hotel Housekeeping department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Assists with supervision of daily cleaning of occupied rooms and preparation of rooms for new check-ins.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures that guest rooms are well maintained and in proper repair.- Assists with inventory items, such as linen and supplies, and ensures they are tracked and accounted for daily.- Assists with special requests from the Front Desk.- Inspects all vacant rooms to ensure housekeeping specifications are met.- Reports all maintenance problems and assures protection of all hotel property from possible damage. - Maintains knowledge of and compliance with all safety and health standards set by OSHA and local Health Department.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-74893
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Lawrenceburg
Job Locations US-IN-Lawrenceburg
- Cleans all areas of the Hotel Lobby, connector, break room, front drive, porte-cochere, public and employee restrooms, back offices, and smoke shack.- Replenishes supplies such as toilet paper, facial tissue, ashtrays, trash bags, and any cups and coffee condiments.- Assists guests with directions to the pavilion and surrounding outlets. - Moves furniture, washes windows, and vacuums carpet.- Cleans rugs, carpets, upholstered furniture, and draperies.- Dusts furniture.  Washes walls, ceilings and woodwork.  Cleans windowsills and door panels.- Empties wastebaskets and empties and cleans ashtrays.- Transports waste and trash to disposal area.- Replenishes any necessary supplies.- Dusts, sweeps, and mops stairwells.- Cleans Hotel entrance (both front and back), wipes counters, high dusts, cleans glass doors, etc.- Responsible for obtaining necessary cleaning supplies for departments, fellow employees, and customers as requested.- Cleans employee areas (i.e., break room, back offices, and locker room) throughout the day: dusts and mops floor, washes and dries towels, picks up trash and stocks dispensers.- Responds to calls for Housekeeping problems: broken glass, spills, toilet backups, etc.- Shampoos carpets, scrubs steps, and strips and waxes floors.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2020-74763
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Lawrenceburg

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