Penn National Gaming, Inc.

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Job Locations US-IL-Joliet
- Ensures adequate supply of stock and glasses for the bar. - Assists with beverage deliveries and maintains cleanliness of the bar area. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Removes the trash and cleans bars; mops and sweeps the storeroom and walk-in coolers.- Removes all empty CO2 tanks, beer kegs, and soda boxes to proper locations; responsible for deep cleaning of bars on the barge and land.- Maintains clean, working bars in accordance with illinois Liquor Commission and Health Department standards.- Stocks bars, responds to bartender requests for stock, and checks bar to monitor stock levels.- Retrieves bar supplies from the storage area and stocks and rotates the bar as required.- Washes the glasses and ensures the ice bin is filled.- Assists the bartenders.- Provides friendly, quick, professional service to guests and co-workers.- Changes CO2 tanks, beer kegs, and soda boxes.- Assists with the delivery of the stock.- Cleans and maintains break rooms (boat porters). Maintains and cleans break room soda machine.- Assists cocktail servers on glass removal.- Notifies managers of equipment problems.- Follows safety rules.- Other duties as assigned.
Job ID
2021-81137
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising and managing staff in the Cage/Credit Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Regulates and determines extensions of credit according to established guidelines.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Effectively respond to a supervisor’s requests in all areas of guest interaction and guest concerns.- Promote a positive environment for all guests and team members to promote the return visit of guests and achieve job satisfaction for all team members.- Conduct investigations into variances, violations of internal controls, and violation of reporting requirements.- Responsible for all operation supply inventory. Ensures team members have the tools needed to do their jobs to maximize efficiently.- Administration of reward and recognition programs to maximize employee engagement.- Responsible for securing the integrity of all assets and oversees balancing of all cage banks.- Review and approve cage documentation based on established levels of authorization.- Prepare/review currency transactions reports.- Approve credit line availability.- Review of multiple transactions logs for accuracy.- Responds to guest inquiries while monitoring and applying service recovery within authorized levels.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance  procedures.  - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-82486
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Assist guests with all Cage operations, including but not limited to, check cashing, chip sales, credit application processing, redemptions, and credit transactions in a pleasant and professional manner, in compliance with internal controls.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Counts drawer at start of shift, verifies cash amount, and documents according to standard procedure.- Issues chips and tokens to guests for cash.- Receives payments for markers and records in the computer system.- Deposits paid markers to the bank.- Redeems complimentary coupons in accordance with standard procedures.- Redeems chips or tokens for cash at guest request.- Cashes all checks within standard procedures.- Redeems payments, checks, front money, and safekeeping.- Verifies and processes Main Bank buys for gaming funds or fills.- Receives soft count drops into the Main Bank.- Prepares deposits to the Bank.- Balances the drawer at the end of the shift.- Redeems TiTO tickets as required by standard procedure.- Takes Credit applications, runs Credit reports, and maintains Credit files.- Other duties as assigned.
Job ID
2021-83213
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Assist guests with all Cage operations, including but not limited to, check cashing, chip sales, credit application processing, redemptions, and credit transactions in a pleasant and professional manner, in compliance with internal controls.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Counts drawer at start of shift, verifies cash amount, and documents according to standard procedure.- Issues chips and tokens to guests for cash.- Receives payments for markers and records in the computer system.- Deposits paid markers to the bank.- Redeems complimentary coupons in accordance with standard procedures.- Redeems chips or tokens for cash at guest request.- Cashes all checks within standard procedures.- Redeems payments, checks, front money, and safekeeping.- Verifies and processes Main Bank buys for gaming funds or fills.- Receives soft count drops into the Main Bank.- Prepares deposits to the Bank.- Balances the drawer at the end of the shift.- Redeems TiTO tickets as required by standard procedure.- Takes Credit applications, runs Credit reports, and maintains Credit files.- Other duties as assigned.
Job ID
2021-80583
Position Type
Regular Part-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Supervises the Casino Cashiering operation in Cage on assigned shift in accordance with Internal Controls and company procedures.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Tests time stamps and jet sorts.- Reviews staffing levels and guest flow and assigns work areas to staff.- Reviews and approves check-cashing transactions as required.- Monitors checkout money to determine fill requirements.- Reviews close out procedures by Cashiers, ensures drawer balances, and notes all variances.- Investigates equipment or facility problems and notifies Shift Manager.- Investigates and resolves guest complaints or concerns in accordance with standard procedures.- Trains new team members and updates all team members on new procedures or policies.- Other duties as assigned.
Job ID
2021-83708
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Responsible for keeping track and maintaining IGB approvals for all Marketing promotions and special projects.- Responsible for ensuring all of the company’s licenses are updated and renewed timely; state and local liquor licenses along with vehicle registration.- Support the Director/Manager in ensuring that the company is operating in accordance with Illinois Gaming Board regulations and the Illinois Liquor Control Act.- Responsible for compiling, coordinating and responding to all subpoenas received by the property.- Perform research and consult as needed for property and/or corporate, from small daily projects and questions to large-scale implementation procedures.- Responsible for auditing the Self-Exclusion program.- Audit the daily gaming activities of the casino in accordance with the System of Internal Controls. This include suspicious activity detection and reporting.- Responsible for processing all confiscated funds to appropriate organization.- Responsible for confirming the weekly IGB Self-Evictions download is verified in the casino management system.- Responsible for logging and maintaining current copies of the company's insurance certificates.- Revising and updating the Internal Control systems as needed for the property.- Responsible for maintaining all contracts. Perform cursory review of contracts as requested by departments.- Review of all Security reports making sure proper documentation is entered into player accounts.- Maintain the company’s log for all employees that have alcohol training. Provide employees with notice as to when the licenses will be expiring.- Ensure that the property is trained on Responsible Gaming & Responsible Alcohol.- RGEW committee person; facilitate week’s events and compile pre and post event summaries.- Make sure that proper brochures are located throughout the property regarding responsible gaming and 1-800-GAMBLER.- Attend and co-host quarterly Responsible Gaming meetings.- Ensure that all required vendors have had a due diligence check.- Provide assistance and guidance quarterly IC reviews.- Compile annual IGB license renewal and four-year license renewal information.- Complete the local IGB license update report on the property.- Approves Executive purchase orders, requisitions, invoices and credit card purchases.- Manages Charitable Volunteer Program.- Provides admin support to Executive Team.- Coordinates Manager Strategy Meetings.- Ability to organize and prioritize workload.- Copying, filing, and faxing as needed.- Ability to understand and follow written and oral directions.- Complete miscellaneous projects as assigned by the General Manager and Director of Compliance/Manager.- Perform other essential duties as assigned.
Job ID
2021-80306
Position Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Performs duties to prepare and cook food, and displays/plates foods as venue requires such as sauces, soups, and other foods of medium and higher complexity. - Assists in reaching profitability, guest satisfaction, work force strength, and compliance goals. - Provides instruction and guidance as necessary to Cook ii’s and iii’s and maintains a clean food preparation area.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Checks and ensures adequate supply of foods and seasonings are available for service.- Checks that food is properly prepared for cooking and serving.- Prepares a wide variety of foods items of medium and higher complexity according to directions.- Correctly works most cooking stations throughout the entire property and has working knowledge of all kitchen equipment.- Recommends adjusting cycles of menus based on food quantities and guest demand.- Ensures cleanliness of food preparation areas from start to finish.- Gives assistance to Cooks ii and iii and Utility workers as required, providing instruction and guidance as necessary. - Organizes cooking and food storage areas.- Maintains walk-in coolers in accordance with Will County Department of Health Standards.- Follows safety rules and keeps work area clean and orderly.- Creates specials for assigned outlets, utilizing both new and dated products.- Ensures sanitation guidelines are followed as directed by the local health department.- Ensures all products are correctly and accurately labeled, dated, and stored in accordance with local health department and Company guidelines.- Opens assigned outlets in a timely fashion as instructed by a Chef. -- Communicates with guests, colleagues, and management in a polite, professional manner and always practices customer service training.- Follows recipes to exact standards; follows recipe formulas, standards, cooking time, directions, and quantities.- Attends scheduled meetings/classes/training as directed.- Leads by example and mentors fellow team members at all times.- Reports to Sous Chef at start of shift to receive instruction as to daily specials and menu changes.- Reports any spoilage or shortage to Sous Chef immediately.- Directs line staff in absence of Sous Chef.- Prepares plate menu items, as ordered, per specifications on hot food production line with strict attention to detail, speed, and accuracy.- Must be able to perform well under pressure, meeting production schedules to ensure orders are fulfilled in a timely manner.- Assists in other areas of kitchen as instructed by Sous Chef.- Demonstrates abilities to meet performance expectations with Communications, initiative/Problem Solving, Guest Service/interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics.- Must be able to grill (steaks and seafood), also be able to tell meat temperatures by touch.- Able to work a sauté station (pan sear fish, foie gras, poultry, making pan sauces).- Must be able to perform all knife cuts.- Sets up mise en place as per posted instructions.- Assists in daily inventory of coolers and freezers.- Communicates station needs, waste, and discrepancies with immediate supervisor.- Other duties as assigned.
Job ID
2021-83252
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Performs duties to prepare and cook foods such as meats, entrees, soups, and other dishes of medium complexity according to standard recipes.- Transports, dishes up, plates, and presents food products for menus to include various cooking methods, broiling, roasting, sautéing, poaching, braising, boiling, and ala minute cooking in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.- Oversees activities of Cook III's and maintains a clean food preparation area.- Checks and ensures adequate supply of foods and seasonings.- Checks that food is properly prepared for cooking and serving.- Prepares foods items of medium complexity according to directions.- Has the ability to correctly work most cooking equipment.- Ensures cleanliness of food preparation areas.- Provides guidance to Cook III’s as necessary.- Follows safety rules and keeps work area clean and orderly.- Breaks down workstations; cleans and restocks.- Has the ability to correctly work all cooking stations in assigned work area.- Follows sanitation procedures as instructed by the local health department.- Opens food service outlets in a timely fashion as instructed.- Communicates with guests, colleagues, and management in a polite, professional manner and always practices customer service training.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Performs other duties as assigned. ADDiTiONAL DUTIES/JOB DiMENSIONSRegular attendance in conformance with the standards, which may be established by Hollywood from time to time, is essential to the successful performance of this position. Team members with irregular attendance will be subject to Hollywood disciplinary action procedures up to and including termination of employment.
Job ID
2021-80836
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
SUMMARYPerform duties to ensure that all currency is accurately counted. ESSENTIAL DUTIES AND RESPONSIBILITIES- Remove bill validator cartridges from slot machines and replace with empty cartridges.- Load bill validator cartridges on cart and transport to counting room.- Sign out count room keys.- Count and strap currency from bill validator cash boxes.- Upload the bill validator amounts to be entered into the OASIS system.- Scan and upload TITO vouchers in the data imaging system.- Count, strap and record currency from table game drop boxes.- Verify and audit documents from table game drop boxes to the Drop Verification Report and correct any system errors or discrepancies.- Print closing reports and process end of day in Oasis system.- Test accuracy of the counting machines daily.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Other duties as assigned. Shift times will begin either 5:00am or 6:00am.  *$1,000 Hiring Incentive will be paid out in the following increments:  $250 after 3 months of employment; $250 after 6 months of employment; $250 after 9 months of employment; $250 at one year of employment.*
Job ID
2021-82845
Position Type
Regular Part-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
When a Dealer- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- When acting in the capacity of the Dealer, all essential duties and responsibilities of that position will be assumed by this team member.- Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor.- Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules.- Changes over deck of cards or dice; inspects and mixes cards.- Verifies bank roll fills with the supervisor and Security personnel.- Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set.- Close game; sort cards, balance rack, count chips and sign off with the supervisor.- Maintains the honesty and integrity of assigned games, controlling pace.- Assists guest with questions regarding casino activities or refers to appropriate personnel.- Other duties as assigned.When a Games Supervisor- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- When acting in the capacity of the Games Supervisor, all essential duties and responsibilities of that position will be assumed by this team member.- Monitors all pit games in assigned pit.  Maximum number of tables he/she may be responsible for is six (6).- Opens and closes table games in assigned area, verifying count as provided by the Dealer.- Inspects card decks prior to play.- Tracks and records player buy-ins, wins, losses, and bet amounts.- Monitors bets and payouts and corrects as needed.- Completes rating cards for players.- Initiates and verifies fills to tables.- Processes player requests for credit and extends to guest upon approval.- Investigates and resolves guest complaints or concerns in accordance with standard procedures.- Maintains a constant awareness of game integrity and protection.- Counsels, motivates, and instructs assigned personnel in the proper performance of their duties.- Provides complimentary items to guests as requested in accordance with policies and procedures.- Other duties as assigned.
Job ID
2021-82029
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Performs a variety of duties relating to working in the food outlets and the services of food and/or beverages. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Responsible for cash handling in the Deli.- Maintains a professional appearance at all times, clean and well-groomed as per standard.- Stocks counters, displays, salad bar, and steam table in a neat and timely fashion.- Provides friendly, quick, professional service, demonstrating willingness to serve guests with a smile.- Checks to ensure that all foods are displayed attractively as per departmental standard.- Requisitions items needed for the following day based on given par levels.- Involved in food preparation and presentation.- Maintains appropriate portion controls per standards.- Keeps all work areas clean and in order; cleans equipment thoroughly.- Handles foods appropriately, maintaining proper food handling, safety, and sanitation standards.- Informs Supervisor when food quantities are low.- Cleans floor and work station thoroughly before leaving the area for other assignments.- Knows menu items, takes orders, and completes transactions at point of sale to assure cash drawer balances.- Completes opening and closing duties as assigned.- Other duties as assigned.
Job ID
2021-81838
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
$4,000 Hiring Incentive for Full Time EVS Attendants!*  Great Benefits & Paid Time Off! 2nd and 3rd Shift/Weekends Needed! *$4,000 Hiring Incentive will be paid in the following increments: $500 at 3 months of employment; $750 at 6 months of employment; $1,000 at 9 months of employment;  $1,750 at 12 months of employment. *New Applicants Only* - Accountable for the overall cleanliness and presentation of the entire property.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Performs duties to clean and sanitize areas of the property.- Responsible for cleaning of blood spills and bodily fluids.- Maintains ongoing awareness of safety and responds to emergencies accordingly.- Cleans and maintains offices, hallways, lobbies, lounges, restrooms, elevators, stairways, escalators, slot machines, table games, and other areas.- Keeps storage rooms clean and organized.- Replenishes restroom supplies. - Sweeps, mops, and vacuums floors.
Job ID
2021-80368
Position Type
Regular Full-Time
Category
Hidden (8746)
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Accountable for the overall cleanliness and presentation of the entire property.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Performs duties to clean and sanitize areas of the property.- Responsible for cleaning of blood spills and bodily fluids.- Maintains ongoing awareness of safety and responds to emergencies accordingly.- Cleans and maintains offices, hallways, lobbies, lounges, restrooms, elevators, stairways, escalators, slot machines, table games, and other areas.- Keeps storage rooms clean and organized.- Replenishes restroom supplies. - Sweeps, mops, and vacuums floors.
Job ID
2021-79020
Position Type
Regular Part-Time
Category
Hidden (8746)
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
$4,000 Hiring Incentive for Full Time EVS Attendants! Great Benefits & Paid Time Off! 2nd and 3rd Shift/Weekends Needed!  $4,000 Hiring Incentive will be paid in the following increments: $500 at 3 months of employment; $750 at 6 months of employment; $1,000 at 9 months of employment;  $1,750 at 12 months of employment. *New Applicants Only*- Accountable for the overall cleanliness and presentation of the entire property.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Performs duties to clean and sanitize areas of the property.- Responsible for cleaning of blood spills and bodily fluids.- Maintains ongoing awareness of safety and responds to emergencies accordingly.- Cleans and maintains offices, hallways, lobbies, lounges, restrooms, elevators, stairways, escalators, slot machines, table games, and other areas.- Keeps storage rooms clean and organized.- Replenishes restroom supplies. - Sweeps, mops, and vacuums floors.
Job ID
2021-80229
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Perform functions to monitor daily activities, provide training and coaching of the environmental services personnel in a professional manner in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.- Supervise and coordinate the day to day activities of workers engaged in cleaning and maintaining premises.- Inspect assigned areas in order to provide feedback to management and team members on the cleanliness and maintenance of those areas against standards.- Provide encouragement, set high expectations, and set proud and positive examples necessary to ensure a fun, exciting and professional working environment for our staff and a pleasant and entertaining experience for our guests.   - Train team members in established methods and procedures and update all team members on new policies and procedures.- Responsible to supervise team members engaged in work activities of the various Operation areas.- Create maintenance requests by filling out work orders.- Control and account for all housekeeping keys as per standards.- Review workflow, staffing levels, and assign work to staff.- Conduct/monitor daily shift meetings with staff to communicate marketing promotions, company news updates and policy/procedure changes.- Investigate and help resolve guest complaints or concerns in accordance with company and departmental policies and procedures.- Delegate emergency and non-emergency calls of housekeeping as needed.- Conduct daily performance reviews for all areas through hands on supervision.- Monitor attendance and take corrective action as needed.- Schedule department staff for proper coverage in all areas according to business needs.- Administer frontline reviews.- Motivate top performance through positive coaching and administer corrective counseling when necessary.- Inventory departmental supplies/uniforms and requisition as needed for all areas.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Other duties as assigned.
Job ID
2021-82991
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Enhances the growth of revenues through the development of our customer base. - Develops relationships with ViP players to grow ViP player base and increase Company revenues by assuring customer retention and repeat business. - Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability. - Attracts and manages ViP customers through weekly telemarketing and in-person contact on the casino floor. - Devotes significant time being visible and available on the casino floor in order to meet and greet ViP guests during individual visits as well during special events. - Resolves ViP guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner. - Exercises discretion to provide ViP guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. - Utilizes telemarketing, correspondence, referrals, email, and events to solicit high value players and grow existing business. - Utilizes Sales Force (CMS) tracking for all player contacts and profile preferences; completes task requirements in a timely manner. - Regularly reviews assigned database of customers and updates/maintains contact information, preferences, and correspondence in the assigned CRM software. - Reviews all monthly metrics with Manager and sets quarterly goals. - Creates daily, weekly, and monthly plans and adjusts appropriately to meet all deadlines, measurable objectives, and achieve departmental sales and growth goals. - Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels. - Develops in-house invitation lists for special events and other significant hosting events. - Participates in off-site and on-site special events, promotions, and outings. - Provides professional representation on behalf of the Company at internal and external meetings and events. - Monitors patron activity and profitability of all assigned ViP players. - Proactively greets all ViP customers on property and maximizes the efficiencies defined by the player management software and contact program. - Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Establishes a direct line of communication with all service departments for the purpose of caring for high value players and maintains open communication with the Director of Player Development and Senior Executive Host. - Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow Hosts. - Ensures compliance and has a strong understanding of the internal Control System (iCS) and the Minimum internal Control Standards (MiCS) relevant to the Marketing department, and reports potential issues to management. - Understands and adheres to all Corporate and local policies, procedures, operating guidelines, and Marketing department standards. - Displays the ability to be a team player and interfaces with other departments to develop key relationships to ensure maximum efficiency in completing job tasks. - Maintains up-to-date knowledge of property products, promotions, and events. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards to create a fun and entertaining experience for our guests and team members. - Maintains a positive attitude, a passion for their duties, and is a team player at all times. - Attends all required meetings. - Other duties as assigned.
Job ID
2021-81685
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor.- Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules.- Changes over deck of cards or dice; inspects and mixes cards.- Verifies bank roll fills with the supervisor and Security personnel.- Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set.- Closes game; sorts cards, balances rack, counts chips, and signs off with the supervisor.- Maintains the honesty and integrity of assigned games, controlling pace.- Assists guest with questions regarding casino activities or refers to appropriate personnel.- Other duties as assigned.
Job ID
2021-82209
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor.- Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules.- Changes over deck of cards or dice; inspects and mixes cards.- Verifies bank roll fills with the supervisor and Security personnel.- Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set.- Closes game; sorts cards, balances rack, counts chips, and signs off with the supervisor.- Maintains the honesty and integrity of assigned games, controlling pace.- Assists guest with questions regarding casino activities or refers to appropriate personnel.- Other duties as assigned.
Job ID
2021-79758
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Responsible for providing daily guidance and support to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficient operations table games protection during assigned shift.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. - Accounts for chips on assigned games. This includes making fills and credits as needed.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Other duties as assigned.- Monitors all pit games as assigned. - Open and close table games in assigned area verifying count as provided by the dealer.- Inspect card decks prior to play.- Track and record player buy-ins, wins, losses and bet amounts.- Complete rating cards for players.- Process player requests for credit and extend to guest upon approval.- Provide complimentary items to guests as requested in accordance with policies and procedures.
Job ID
2021-82207
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Performs duties to greet and seat guests, takes reservations, and assists guests with special needs. - Reviews current guest seating assignments and seats new guests according to seating system in each station.  Anticipates guests coming in and has this information before greeting each guest. - Greets guests by name whenever possible, makes guests feel welcome, sincerely conveys appreciation for choosing to dine with us, and ushers to the appropriate table. - Inputs necessary date into seating system and adheres to seating system recommendations. - Assists staff in duties as requested. - Assists guest with special requests or needs. - Monitors restaurant operations, notifying the supervisor of problems, needs, or guest comments. - Ensures menus are clean and contain appropriate panels and information. - Ensures light levels, music levels, and temperature levels are perfect and adjusts accordingly. - Offers a sincere send off to each guest (“Good night, thank you for coming in,”“Good luck”) and welcomes them back (“Come back soon”). - Other duties as assigned.
Job ID
2021-78785
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Joliet

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