Penn National Gaming, Inc.

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Job Locations US-IL-Joliet
- Assist guests with all Cage operations, including but not limited to, check cashing, chip sales, credit application processing, redemptions, and credit transactions in a pleasant and professional manner, in compliance with internal controls.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Counts drawer at start of shift, verifies cash amount, and documents according to standard procedure.- Issues chips and tokens to guests for cash.- Receives payments for markers and records in the computer system.- Deposits paid markers to the bank.- Redeems complimentary coupons in accordance with standard procedures.- Redeems chips or tokens for cash at guest request.- Cashes all checks within standard procedures.- Redeems payments, checks, front money, and safekeeping.- Verifies and processes Main Bank buys for gaming funds or fills.- Receives soft count drops into the Main Bank.- Prepares deposits to the Bank.- Balances the drawer at the end of the shift.- Redeems TiTO tickets as required by standard procedure.- Takes Credit applications, runs Credit reports, and maintains Credit files.- Other duties as assigned.
Job ID
2021-80194
Position Type
Regular Part-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Coaches, motivates, measures, and follows up on subordinates to deliver superior customer service and excellent guest interaction while ensuring compliance to departmental policies and procedures.- Projects a positive image of the company and the management team at all times.- Communicates effectively to all team members.  Keeps direct reports well-informed about issues and subjects pertinent to their jobs and/or operations of the property.- Projects a positive attitude at all times, demonstrating professionalism and leadership, while maintaining excellent customer and team member relations.- Effectively responds to supervisor’s requests in all areas of customer interaction and customer concerns.- Promotes a positive environment for all customers and team members to encourage a return visit of customers and achieve job satisfaction for all team members.- Complies with company policies, all state and federal regulations, and internal controls as relates to this position.- Ensures compliance with company policies, all state and federal regulations, and internal controls.- Provides direct supervision of all Table Games and Slot operations during an assigned shift.- Compiles the work schedules for personnel for all Slot areas and Table Games on assigned shift.- Recommends and approves changes in the department including hiring, promotion, demotion, and termination.  Approves regular vacations and leaves of absences.- Supervises the preparation and delivery of periodical reviews and appraisals in an accurate and timely manner.- Other duties as assigned.
Job ID
2021-80118
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Responsible for keeping track and maintaining IGB approvals for all Marketing promotions and special projects.- Responsible for ensuring all of the company’s licenses are updated and renewed timely. State and local liquor licenses along with vehicle registration.- Support the Director/Manager in ensuring that the company is operating in accordance with Illinois Gaming Board regulations and the Illinois Liquor Control Act.- Responsible for compiling, coordinating and responding to all subpoenas received by the property.- Perform research and consult as needed for property and/or corporate, from small daily projects and questions to large-scale implementation procedures.- Responsible for auditing the Self-Exclusion program.- Audit the daily gaming activities of the casino in accordance with the System of Internal Controls. This include suspicious activity detection and reporting.- Responsible for processing all confiscated funds to appropriate organization.- Responsible for confirming the weekly IGB Self-Evictions download is verified in the casino management system.- Responsible for logging and maintaining current copies of the companies Insurance Certificates.- Revising and updating the Internal Control systems as needed for the property.- Responsible for maintaining all contracts. Perform cursory review of contracts as requested by departments.- Review of all Security reports making sure proper documentation is entered into player accounts.- Maintain the company’s log for all employees’ that have alcohol training. Provide employees with notice as to when the licenses will be expiring.- Ensure that the property is trained on Responsible Gaming & Responsible Alcohol.- RGEW committee person-facilitate week’s events and compile pre and post event summaries.- Make sure that proper brochures are located throughout the property regarding responsible gaming and 1-800-GAMBLER.- Attend and co-host quarterly Responsible Gaming meetings.- Ensure that all required vendors have had a due diligence check- Provide assistance and guidance quarterly IC reviews- Compile annual IGB license renewal and four-year license renewal information.- Complete the local IGB license update report on the property- Approves Executive purchase orders, requisitions, invoices and credit card purchases.- Manages Charitable Volunteer Program.- Provides admin support to Executive Team.- Coordinates Manager Strategy Meetings.- Ability to organize and prioritize workload.- Copying, filing and faxing as needed.- Ability to understand and follow written and oral directions.- Complete miscellaneous projects as assigned by the General Manager and Director of Compliance/Manager.- Perform other essential duties as assigned.
Job ID
2021-80306
Position Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
-  Performs duties to prepare and cook foods such as meats, entrees, soups, and other dishes of medium complexity according to standard recipes.- Transports, dishes up, plates, and presents food products for menus to include various cooking methods, broiling, roasting, sautéing, poaching, braising, boiling, and ala minute cooking in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.- Oversees activities of Cook iii’s and maintains a clean food preparation area.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Checks and ensures adequate supply of foods and seasonings.- Checks that food is properly prepared for cooking and serving.- Prepares foods items of medium complexity according to directions.- Has the ability to correctly work most cooking equipment.- Ensures cleanliness of food preparation areas. - Provides guidance to Cook iii’s as necessary.- Follows safety rules and keeps work area clean and orderly.- Breaks down workstations; cleans and restocks.- Has the ability to correctly work all cooking stations in assigned work area.- Follows sanitation procedures as instructed by the local health department.- Opens food service outlets in a timely fashion as instructed.- Communicates with guests, colleagues, and management in a polite, professional manner and always practices customer service training.- Performs other duties as assigned. ADDiTiONAL DUTIES/JOB DiMENSIONSRegular attendance in conformance with the standards, which may be established by Hollywood from time to time, is essential to the successful performance of this position. Team members with irregular attendance will be subject to Hollywood disciplinary action procedures up to and including termination of employment.
Job ID
2021-80836
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
SUMMARYPerform duties to ensure that all currency is accurately counted. ESSENTIAL DUTIES AND RESPONSIBILITIES- Remove bill validator cartridges from slot machines and replace with empty cartridges.- Load bill validator cartridges on cart and transport to counting room.- Sign out count room keys.- Count and strap currency from bill validator cash boxes.- Upload the bill validator amounts to be entered into the OASIS system.- Scan and upload TITO vouchers in the data imaging system.- Count, strap and record currency from table game drop boxes.- Verify and audit documents from table game drop boxes to the Drop Verification Report and correct any system errors or discrepancies.- Print closing reports and process end of day in Oasis system.- Test accuracy of the counting machines daily.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Other duties as assigned. Shift times will begin either 5:00am or 6:00am. Hiring Incentive:*$1,000 Hiring Incentive will be paid out in the following increments:  $250 after 3 months of employment; $250 after 6 months of employment; $250 after 9 months of employment; $250 at one year of employment.*
Job ID
2021-80552
Position Type
Regular Part-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Performs a variety of duties relating to working in the food outlets and the services of food and/or beverages.  - Responsible for cash handling in the Deli.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Maintains a professional appearance at all times, clean and well-groomed as per standard.- Stocks counters, displays, salad bar, and steam table in a neat and timely fashion.- Provides friendly, quick, professional service, demonstrating willingness to serve guests with a smile.- Checks to ensure that all foods are displayed attractively as per departmental standard.- Requisitions items needed for the following day based on given par levels: involved in food preparation and presentation.- Maintains appropriate portion controls per standards.- Keeps all work areas clean and in order; cleans equipment thoroughly.- Handles foods appropriately, maintaining proper food handling, safety, and sanitation standards.- Informs Supervisor when food quantities are low.- Cleans floor and work station thoroughly before leaving the area for other assignments.- Knows menu items, takes orders, and completes transactions at point of sale to assure cash drawer balances.- Completes opening and closing duties as assigned.- Other duties as assigned.
Job ID
2021-78425
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
Create and implement all property Player Development strategies, which include those of the Player Development team, Executive Casino Hosts, VIP Services, Teleservices and Players Club. Utilize operational marketing and execute customer relationship marketing strategies with an emphasis on player development, special events and promotions to foster positive relationships with rated players and ensure quality guest experiences. Assist in developing programs specifically geared to the top tier customer base. Motivate and manage teams to achieve guest service, revenue and efficiency goals while working within budget guidelines. ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Cast Members.  - Understands and adheres to all Hollywood Casino and Marketing Department standards, policies and procedures.- Has a strong understanding of the Internal Control Systems (ICS) and the Minimum Internal Control Standards (MICS), relevant to the Marketing Department.- Interviews, hires, trains and directs staff members in a manner that ensures department success.- Pro-actively counsels Cast Members and implements necessary corrective measures.- Develops a profitable Player Development program to attract premium customers.- Ultimately responsible to maintain/increase the high-end segments of the Hollywood Casino database, increases market share and visitation of our targeted customers, and drives new target customer acquisition, and overall gaming revenue.- Evaluates profitability of player development programs and assess financial impact.- Forecast and budget for all Player Development expenses.- Establish consistent and innovative Player Development programs with an eye on clean execution.- Establishes and monitors a Player Development/Host bonus program that is measurable and profitable to the company.- Maintains awareness of changes in the marketplace that may impact revenues and adjusts programs accordingly.- Ensures that all responsible areas are pro-actively managed and efficiently operated.- Directs team to identify, solicit and register high-end players for the Hollywood Casino Club.- Directs a team that establishes accurate accounts for players based on data entry guidelines, issue cards and fully explain program.- Directs a team that evaluates player accounts and issue comps based on recorded play, earned number of points and comps available in player accounts.- Directs a team that works with hotel reservations and management to ensure casino blocks are managed properly.- Acts as a liaison between the player development department and all other departments- Process credit application and grant hold check privileges and check cashing approvals in accordance with established guidelines.- Build player loyalty by contacting everyone on their lists via direct mail, telemarketing and personal visits.- Act as guest liaison, handle guest opportunities and resolve situations so as to ensure smooth operations and excellent customer service.  Reports same to management.- Attends all in house special events targeting our best customers and assists in the planning and implementation of these events.  Attends off-site events as assigned.- Plans off site events and attends same that are not limited to but include golf, sporting events, cultural events, dinner parties, fishing, hunting.- Complete appropriate addition/deletion forms as requested.- Is available to meet and greet premium customer on the floor.- Turns in required reports/paperwork in a timely fashion.- Meets with the VP of Marketing on a continual basis.- Entertains guest in house by enjoying lunch or dinner with premium customers.- Must display the ability to be a team player and interface with other departments to develop key relations to insure maximum efficiency in completing job tasks.- Serves as a company agent interacting with customer to promote good public relations and insure continued business.- Ability to accurately prioritize, organize and complete multiple tasks.- Must display a passion for their duties.- Must create fun for their guests appropriate to a casino environment.- Must be knowledgeable of property product promotions and events.- Supports the efforts of the Player Development Executives.- Ability to train and mentor both individuals and a team- Coaches the Player Development Executives and shares valuable experience.- Other duties as assigned.
Job ID
2021-80930
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Oversees the operations of the Security, Facilities, and Housekeeping functions. - Develops programs to enhance the protection of assets, reduce company liability, and provides a clean customer environment. - Ensures that company operations are conducted in compliance with federal, state, and local law, including state gaming regulations. - Conducts investigations of criminal activity.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Develops and implements goals for the Security, Housekeeping, and Facilities departments.- Ensures consistency in departmental policies and procedures for the property.- Evaluates activities affecting integrity and liability issues and modifies internal controls, policies, or procedures to remedy the problem.- Reviews activity reports to monitor performance of respective functions.- Collaborates with other department heads formally and informally to ensure efficient and effective procedures are being utilized.- Aids in the development and constant monitoring of the operating budget for the Security, Facilities, and Housekeeping departments. - Proposes capital improvements.- Monitors team member and guest claims; ensures all procedures facilitate the investigation and administration of the claims to minimize the company’s exposure.- Monitors the safety programs and makes proposals to minimize the physical risks to our team members and guests.- Develops and maintains a close working relationship with the enforcement arm of our regulators.- Conducts internal investigations regarding criminal conduct or any other sensitive issue.- Ensures that company cleanliness standards are maintained by the Housekeeping and Facilities departments.- Keeps abreast of products to improve Housekeeping quality standards and/or efficiencies.- Develops management staff through mentoring, counseling, or guidance.- Conducts inspections of the facilities and indicates areas for improvement.- investigates and recommends expansion or development projects to further the property’s profits.- Ensures the key company personnel are aware of all major integrity/liability issues.- Other duties as assigned.
Job ID
2021-79030
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
$4,000 Hiring Incentive for Full Time EVS Attendants!  Great Benefits & Paid Time Off! 2nd and 3rd Shift/Weekends Needed! $4,000 Hiring Incentive will be paid in the following increments: $500 at 3 months of employment; $750 at 6 months of employment; $1,000 at 9 months of employment;  $1,750 at 12 months of employment. *New Applicants Only* - Accountable for the overall cleanliness and presentation of the entire property.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Performs duties to clean and sanitize areas of the property.- Responsible for cleaning of blood spills and bodily fluids.- Maintains ongoing awareness of safety and responds to emergencies accordingly.- Cleans and maintains offices, hallways, lobbies, lounges, restrooms, elevators, stairways, escalators, slot machines, table games, and other areas.- Keeps storage rooms clean and organized.- Replenishes restroom supplies. - Sweeps, mops, and vacuums floors.
Job ID
2021-78008
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Accountable for the overall cleanliness and presentation of the entire property.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Performs duties to clean and sanitize areas of the property.- Responsible for cleaning of blood spills and bodily fluids.- Maintains ongoing awareness of safety and responds to emergencies accordingly.- Cleans and maintains offices, hallways, lobbies, lounges, restrooms, elevators, stairways, escalators, slot machines, table games, and other areas.- Keeps storage rooms clean and organized.- Replenishes restroom supplies. - Sweeps, mops, and vacuums floors.
Job ID
2021-79020
Position Type
Regular Part-Time
Category
Hidden (8746)
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
 - Perform functions to monitor daily activities, provide training and coaching of the environmental service personnel in a professional manner in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.- Supervise and coordinate the day to day activities of workers engaged in cleaning and maintaining premises. inspect assigned areas in order to provide feedback to management and team members on the cleanliness and maintenance of those areas against standards.- Provide encouragement, set high expectations, and set proud and positive examples necessary to ensure a fun, exciting and professional working environment for our staff and a pleasant and entertaining experience for our guests.   ESSENTIAL DUTIES AND RESPONSIBILITIES: - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Train Team Members in established methods and procedures and update all cast members on new policies and procedures.- Responsible to supervise Team Members engaged in work activities of the various Operation areas.- Create maintenance requests by filling out work orders.- Control and account for all housekeeping keys as per standards.- Review workflow, staffing levels, and assign work to staff.- Conduct/Monitor daily shift meetings with staff to communicate marketing promotions, company news updates and policy/procedure changes.- Investigate and help resolve guest complaints or concerns in accordance with company and departmental policies and procedures.- Delegate emergency and non-emergency calls of housekeeping as needed.- Conduct daily performance reviews for all areas through hands on supervision.- Monitor attendance and take corrective action as needed.- Schedule department staff for proper coverage in all areas according to business needs.- Administer frontline reviews.- Motivate top performance through positive coaching and administer corrective counseling when necessary.- Inventory departmental supplies/uniforms and requisition as needed for all areas.- Other duties as assigned.
Job ID
2021-78560
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor.- Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules.- Changes over deck of cards or dice; inspects and mixes cards.- Verifies bank roll fills with the supervisor and Security personnel.- Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set.- Closes game; sorts cards, balances rack, counts chips, and signs off with the supervisor.- Maintains the honesty and integrity of assigned games, controlling pace.- Assists guest with questions regarding casino activities or refers to appropriate personnel.- Other duties as assigned.
Job ID
2021-79757
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor.- Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules.- Changes over deck of cards or dice; inspects and mixes cards.- Verifies bank roll fills with the supervisor and Security personnel.- Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set.- Closes game; sorts cards, balances rack, counts chips, and signs off with the supervisor.- Maintains the honesty and integrity of assigned games, controlling pace.- Assists guest with questions regarding casino activities or refers to appropriate personnel.- Other duties as assigned.
Job ID
2021-79758
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Performs duties to greet and seat guests, takes reservations, and assists guests with special needs. - Reviews current guest seating assignments and seats new guests according to seating system in each station. Anticipates guests coming in and has this information before greeting each guest. - Greets guests by name whenever possible, makes guests feel welcome, sincerely conveys appreciation for choosing to dine with us, and ushers to the appropriate table. - Inputs necessary date into seating system and adheres to seating system recommendations. - Assists staff in duties as requested. - Assists guest with special requests or needs. - Monitors restaurant operations, notifying the supervisor of problems, needs, or guest comments. - Ensures menus are clean and contain appropriate panels and information. - Ensures light levels, music levels, and temperature levels are perfect and adjusts accordingly. - Offers a sincere send off to each guest (“Good night, thank you for coming in,”“Good luck”) and welcomes them back (“Come back soon”). - Other duties as assigned.
Job ID
2021-78785
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
SUMMARYPerform duties as assigned to include but not limited to cleaning, maintaining, and stocking the following areas: lobby, laundry services, food service areas, guest rooms, hallways, meeting rooms, team member break area, public washrooms, staircase, and elevators.  ESSENTIAL DUTIES AND RESPONSIBILITIES- Review section report to determine assigned rooms to be cleaned.- Check with front desk personnel to determine room status i.e. vacant, occupied etc.- Clean hotel guestrooms in accordance with hotel cleaning standards policy.- Restock and replace all amenities as needed.- Stock attendant/lobby cart with the appropriate supplies and cleaning chemicals daily.- Clean all public areas including windows and mirrors.- Clean and empty all ashtrays.- Maintain cleanliness of hallways, stairwells, public vending areas and Team Member break area.- Perform functions in laundry room to include but not limited to sorting, washing, drying and folding laundry. - Restock clean laundry/supplies in appropriate areas.- Empty all public and Team Member trash containers when ¾ full.- Load dishwasher with soiled dishes, utensils and cookware.  Fill with detergent and start the cleaning cycle.  Stock cleaned dishes in the appropriate areas.- Clean all kitchen areas, mop and sweep floors, wipe down walls and ceilings, clean drains, vents and filters.- Follow all safety rules and keep the work area clean and in an orderly condition.- Conduct self in an appropriate professional manner at all times.- Consistently follow through with the appropriate actions when asked to complete projects or tasks.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and employees.- Other duties as assigned.
Job ID
2021-79341
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Checks guests in and out of rooms and RV Park.- Makes guest reservations, assigns rooms/RV slots, and makes keys.- Answers incoming telephone calls and provides appropriate assistance such as directions and information regarding property events or promotions.- Answers PBX incoming calls and distributes throughout property.- Enters reservations for Hotel/RV park accommodations based on availability.- Verifies payments received.- Checks arrivals and departures.- Runs daily reports.- Counts cash drawer and balances shift transactions.- Performs daily cash drops and signs proper drop logs.- Performs daily inventory of Front Desk supplies and RV park supplies, notifying Supervisor of ordering needs.- Assists Supervisor in data entry for reports.- Responsible for Hotel rate yield management, balancing hotel inventory, and identifying potential walks.- Maintains a sales strategy mentality to maximize occupancy and revenues.- Adheres to all established credit and internal audit procedures to minimize exposure to loss of revenues.- Uses proper accounting procedures to correct discrepancies.- Invokes service recovery when appropriate.- Reviews guest room accounts for accuracy.- Functions as an expert in Emergency procedures and has a thorough knowledge of all crisis communication material.- Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit; posts all charges; completes cashier’s reports.- Completes Night Audit Checklist with accuracy.- Prepares informational packets as needed.- Fills in for Breakfast Greeter as required.- Understands and adheres to all property and departmental standards, policies, and procedures.- Receives in-bound calls and dispatches or handles appropriately.- Performs out-bound calling efforts as scheduled and prioritized by supervisor or ETS system.- Performs basic functions, data input, and acquires information from the following: ACSC, LMS, PBX, Open Table.- Achieves established levels of activity and meets objectives for number and length of calls attempted, calls completed, sales results, and abandoned calls, up-selling and the accuracy and completeness of data input.- Maintains detailed awareness regarding current and upcoming property events, promotions, entertainment, packages, Club benefits, food specials, and other offers for information dissemination and up-selling.- Handles reservation requests for invitational events, hotel, restaurants, and concerts.- Utilizes event manifests, RSVP spreadsheets, and refers to fact sheets as needed to fulfill call center initiatives.- Provides regular updates on reservation status and response summaries.- Directly handles guest issues and concerns, determining alternate solutions and resources in order to resolve issues.- Works in harmony with supervisor and other department personnel to escalate the handling of guest issues as needed to remedy guest dissatisfaction.- Delivers phone scripts in a compelling and confident manner, effectively offers tool box amenities, and establishes follow up action when executing out-bound calls.- Carries out several simultaneous tasks: takes rapidly-arriving incoming calls in succession, provides courteous, personalized, and professional service, and proficiently and accurately enters and assesses data across multiple systems and programs.- Provides superior service delivery and strong persuasive communication skills.- Consistently follows the processes and procedures outlined for handling calls including up-selling, personalization, standardization, and quality control measures.- Performs a variety of record keeping, filing, indexing, and other general administrative functions.- Operates a variety of communication equipment.- Must display the ability to be a team player and interfaces with other departments to develop key relations to ensure maximum efficiency in completing job tasks.- Responsible for stocking and working Sundry shop.- Assists with Differentiated EP services.- Other duties as assigned.
Job ID
2021-80501
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Performs duties to accommodate hotel guests, responds to telephone inquiries, and makes appropriate reservations. - Ensures guest satisfaction by following guidelines of the company and departmental policies and procedures. - Conducts in-bound and out-bound calling, providing quality service and effective selling through the use of a telecommunication database and telephonic system. - Expediently handles guest concerns, inquiries, and requests. - Directs guests to appropriate personnel and/or escalates issues to management when necessary to fulfill guest needs. - Performs the professional and courteous handling of incoming guest calls and reservation requests while realizing campaign goals, fulfilling data entry requirements, and achieving call time and volume objectives.  - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Checks guests in and out of rooms and RV Park.- Makes guest reservations, assigns rooms/RV slots, and makes keys.- Answers incoming telephone calls and provides appropriate assistance such as directions and information regarding property events or promotions.- Answers PBX incoming calls and distributes throughout property.- Enters reservations for Hotel/RV park accommodations based on availability.- Verifies payments received.- Checks arrivals and departures.- Runs daily reports.- Counts cash drawer and balances shift transactions.- Performs daily cash drops and signs proper drop logs. - Performs daily inventory of Front Desk supplies and RV park supplies, notifying Supervisor of ordering needs.- Assists Supervisor in data entry for reports.- Performs Night Audit procedure as assigned or scheduled.- Performs minor clerical work as assigned.- Prepares informational packets as needed.- Fills in for Breakfast Greeter as required.- Understands and adheres to all property and departmental standards, policies, and procedures.- Receives in-bound calls and dispatches or handles appropriately.- Performs out-bound calling efforts as scheduled and prioritized by supervisor or ETS system.- Performs basic functions, data input, and acquires information from the following: ACSC, LMS, PBX, Open Table.- Achieves established levels of activity and meets objectives for number and length of calls attempted, calls completed, sales results, and abandoned calls, up-selling and the accuracy and completeness of data input. - Maintains detailed awareness regarding current and upcoming property events, promotions, entertainment, packages, Club benefits, food specials, and other offers for information dissemination and up-selling. - Handles reservation requests for invitational events, hotel, restaurants, and concerts. - Utilizes event manifests, RSVP spreadsheets, and refers to fact sheets as needed to fulfill call center initiatives.- Provides regular updates on reservation status and response summaries.  - Directly handles guest issues and concerns, determining alternate solutions and resources in order to resolve issues. - Works in harmony with supervisor and other department personnel to escalate the handling of guest issues as needed to remedy guest dissatisfaction.- Delivers phone scripts in a compelling and confident manner, effectively offers tool box amenities, and establishes follow up action when executing out-bound calls.  - Carries out several simultaneous tasks: takes rapidly-arriving incoming calls in succession, provides courteous, personalized, and professional service, and proficiently and accurately enters and assesses data across multiple systems and programs.- Provides superior service delivery and strong persuasive communication skills.- Consistently follows the processes and procedures outlined for handling calls including up-selling, personalization, standardization, and quality control measures.- Performs a variety of record keeping, filing, indexing, and other general administrative functions.- Operates a variety of communication equipment.- Must display the ability to be a team player and interface with other departments to develop key relations to ensure maximum efficiency in completing job tasks.- Responsible for stocking and working Sundry shop.- Assists with Differentiated EP services.- Other duties as assigned.
Job ID
2021-80465
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
Responsible for managing the 24-hour casino information systems, local area network, and voice and data communications. This individual will direct and lead the day-to-day activities of the IT staff.  ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Team Members.- Responsible for managing the 24-hour casino information systems, local area network, and voice and data communications. Responsible for installation, configuration, upgrades, and troubleshooting of servers, and desktop hardware, software and interfaces.- Personnel management responsibilities include recruiting, coaching, performance management, career development, and allocation and prioritization of work of the IT staff. Participate in the development of policies and procedures, manage compliance and ensure cross training of responsibilities. This position is also responsible for the selection and management of consultants.- Responsible for budgeting, evaluation, procurement, installation, configuration, upgrades, trouble-shooting, and support of computer and communications hardware, operation systems and application software.- Responsible for providing service to users, resolving user problems and providing instruction and training to users to ensure maximum customer satisfaction.- Responsible for disaster recovery planning and testing, capacity planning, security administration, software licensing, monitoring and tuning performance, ensuring integrity of backups, preventative maintenance and maximizing system availability.- Responsible for staying informed on new technologies with a view towards integrating them into the company’s architecture. Recommend and implement process improvements and purchases that will improve system performance, user productivity customer satisfaction and/or reduce costs.- Interact with compliance auditors ensuring that audit findings are resolved in a timely basis. Interact with corporate requirements to ensure best practices and compliance.- With guidance from the Director of IT, participate in planning and formulating the departmental budget. Review departmental expenses and ensure compliance with the budget.ADDITIONAL DUTIES/JOB DIMENSIONSRegular attendance in conformance with the standards, which may be established by Hollywood Casino from time to time, is essential to the successful performance of this position.  Team Members with irregular attendance will be subject to Hollywood Casino disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, Team Members may be required to work varying-schedules to reflect the business needs of the property. Upon employment, all Team Members are required to fully comply with Hollywood Casino policies and procedures for the safe and efficient operation of Company facilities.  Team Members who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment
Job ID
2021-80338
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Team Members.- Troubleshoot, diagnose and repair a wide variety of equipment.- Test and tear down equipment and replace defective parts and component units such as motors, clutches, belts, hoses or controls.- Perform scheduled preventative maintenance activities, check equipment function and operation and recommend required maintenance action.- Perform repair carpentry, plumbing, painting, flooring, metal working, electrical and roofing needs.- Monitor boiler room equipment.- Assist in training departmental team members.- Install or assist in the installation or relocation of equipment.- Move furniture as directed.- Includes indoor and outdoor high/low cleaning responsibilities.- Operate snow plow and spread salt as needed.- Other duties as assigned.   ADDITIONAL DUTIES/JOB DIMENSIONSRegular attendance in conformance with the standards, which may be established by Hollywood Casino from time to time, is essential to the successful performance of this position.  Team Members with irregular attendance will be subject to Hollywood Casino disciplinary action procedures up to and including termination of employment.   Due to the cyclical nature of the hospitality/entertainment industry, Team Members may be required to work varying-schedules to reflect the business needs of the property.   Upon employment, all Team Members are required to fully comply with Hollywood Casino policies and procedures for the safe and efficient operation of Company facilities.  Team Members who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.
Job ID
2021-79635
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
*This role is pending regulatory approval.- Assists with performing comprehensive analysis of CRM campaign and market research data.  Makes recommendations based upon analysis findings.- Utilizes business intelligence reporting tool and SQL to construct marketing performance analytics as required. - Prepares analysis for measuring marketing performance across the property including but limited to areas of CRM Marketing, customer loyalty program, promotions, amenity offers, internet/social media engagement.- Maintains CRM dashboards. Troubleshoots as needed and escalates issues to Manager.- Performs data mining for campaigns and audits according to established guidelines.- Queries databases for counts and lists of records based on specified criteria. Escalates issues to Manager.- Prepares ad-hoc reporting.- Assists with identifying performance opportunities across marketing initiatives. - Assists in structuring of presentations for budget meetings and operational reviews.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Assists with performing comprehensive analysis of CRM campaign and market research data.  Makes recommendations based upon analysis findings.- Utilizes business intelligence reporting tool and SQL to construct marketing performance analytics as required. - Prepares analysis for measuring marketing performance across the property including but limited to areas of CRM Marketing, customer loyalty program, promotions, amenity offers, internet/social media engagement.- Maintains CRM dashboards. Troubleshoots as needed and escalates issues to Manager.- Performs data mining for campaigns and audits according to established guidelines.- Queries databases for counts and lists of records based on specified criteria. Escalates issues to Manager.- Prepares ad-hoc reporting.- Assists with identifying performance opportunities across marketing initiatives. - Assists in structuring of presentations for budget meetings and operational reviews.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-79121
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino Joliet

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