Penn National Gaming, Inc.

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Job Locations US-IL-Joliet
- Accountable for the overall cleanliness and presentation of the entire property.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Performs duties to clean and sanitize areas of the property.- Responsible for cleaning of blood spills and bodily fluids.- Maintains ongoing awareness of safety and responds to emergencies accordingly.- Cleans and maintains offices, hallways, lobbies, lounges, restrooms, elevators, stairways, escalators, slot machines, table games, and other areas.- Keeps storage rooms clean and organized.- Replenishes restroom supplies. - Sweeps, mops, and vacuums floors.
Job ID
2020-74662
Position Type
Regular Part-Time
Category
Hidden (8746)
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
SUMMARYPerform functions to monitor daily activities, provides training, coaching, and counseling and training of the environmental service personnel in a professional manner in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. Supervises and coordinates the day to day activities of workers engaged in cleaning and maintaining premises. Inspects assigned areas in order to provide feedback to management and team members on the cleanliness and maintenance of those areas against standards. Provides encouragement, sets high expectations, and sets proud and positive examples necessary to ensure a fun, exciting and professional working environment for our staff and a pleasant and entertaining experience for our guests.  ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Team Members.- Train Team Members in established methods and procedures and update all cast members on new Policies and Procedures.- Responsible to supervise Team Members engaged in work activities of the various Operations’ areas.- Create maintenance requests by filling out work orders.- Control and account for all housekeeping keys as per standards.- Review workflow, staffing levels, and assign work to staff.- Conduct/Monitor daily shift meetings with staff to communicate marketing promotions, company news updates and policy/procedure changes- Investigate and help resolve guest complaints or concerns in accordance with company and departmental policies and procedures.- Delegate emergency and non-emergency calls of housekeeping as needed.- Conduct daily performance reviews for all areas through hands on supervision.- Monitor attendance and take corrective action as needed.- Schedule department staff for proper coverage in all areas according to business needs.- Administer frontline reviews.- Motivate top performance through positive coaching and administer corrective counseling when necessary.- Inventory departmental supplies/uniforms and requisition as needed for all areas.- Other duties as assigned.
Job ID
2020-74592
Position Type
Regular Full-Time
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Formulates, directs, and participates in the development and implementation of goals and objectives for the Slot department.- Analyzes the performance of the electronic gaming devices; investigates problem areas and implements corrective action.- Reviews slot machine performance and departmental goals to determine conversion schedules.- Successfully manages and motivates team members to accomplish company objectives.- Investigates new technology and methods to improve revenue.- Researches and recommends vendors for the purchase of new gaming devices.- Assists in formulating, developing, and implementing goals and objectives for the Slot Technicians.- Develops preventative maintenance schedules, procedures, and policies to ensure maximum operating efficiency.- Reviews work orders and outstanding repairs or conversions to determine work priority.- Troubleshoots equipment malfunctions and advises Technicians on proper repair methods.- Schedules departmental staff for coverage.- Oversees the training of new team members and updates all team members on new policies and procedures.- Monitors inventory of departmental supplies and requisitions replacements as needed.- Conducts testing on electronic gaming devices for win ratios and prepares a report.- Supervises the team members engaged in the maintenance and repair of the electronic gaming devices..- Recommends changes in the physical layout of electronic gaming devices.- Inspects all equipment and areas for which the department is responsible on a regular basis.
Job ID
2020-74645
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Performs duties to monitor the activities of the staff and guests to ensure compliance with organizational policies, regulatory guidelines, and safety rules.  Takes necessary steps to ensure the safety and security of operations. - Exercises good judgment to ensure the safety and security of the guests, staff, and assets within the limits of standard or accepted policies and procedures. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Staffs various posts as assigned.- Coordinates with Surveillance on monitoring critical areas.- Maintains visible presence and takes action to ensure the safety and security of guests, staff, and organizational assets.- Monitors and controls guest access to and from the vessels or non-public areas.- Helps to arrest and/or physically restrain a resistant individual.- Removes and detains in a Security area unruly and disruptive individuals or persons engaged in criminal activity.- Other duties as assigned.
Job ID
2020-74531
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Performs duties to monitor the activities of the staff and guests to ensure compliance with organizational policies, regulatory guidelines, and safety rules.  Takes necessary steps to ensure the safety and security of operations. - Exercises good judgment to ensure the safety and security of the guests, staff, and assets within the limits of standard or accepted policies and procedures. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Staffs various posts as assigned.- Coordinates with Surveillance on monitoring critical areas.- Maintains visible presence and takes action to ensure the safety and security of guests, staff, and organizational assets.- Monitors and controls guest access to and from the vessels or non-public areas.- Helps to arrest and/or physically restrain a resistant individual.- Removes and detains in a Security area unruly and disruptive individuals or persons engaged in criminal activity.- Other duties as assigned.
Job ID
2020-74456
Position Type
Regular Part-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino Joliet

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