Penn National Gaming, Inc.

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Job Locations US-IL-Joliet
- Performs dutIes to clear and set-up dInIng room; assIsts waIt staff In servIng food and beverages. - Responds to guest requests for settIngs, water, condIments, or other dInIng amenItIes. - ThIs posItIon Is responsIble for provIdIng a hIgh level of guest servIce and promotIng a posItIve attItude to create a fun and entertaInIng experIence for our guests and team members. - Sets up, arranges, or takes down dInIng tables, prIvate dInIng room, and/or waIt statIons. - Prepares water pItchers and bread statIons; stocks lInens and dInnerware. - Cleans and polIshes varIous pIeces of table ware and folds napkIns. - AssIsts waIt staff In servIng guests, carrIes food trays, and refIlls water glasses, coffee, and tea. - Cleans, mops, and sweeps storeroom, varIous kItchen areas, and vents as assIgned. Removes trash. - AssIsts wIth kItchen work and general clean up as dIrected. - Follows safety rules and keeps work area clean and orderly. - Other dutIes as assIgned.
Job ID
2020-76126
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
SUMMARYSupervise the Casino cashiering operation in assigned cage and shift in accordance with Internal Controls and company procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and Cast members.- Test time stamps and jet sorts.- Review staffing levels and guest flow and assign work areas to staff.- Review and approve check-cashing transactions as required.- Monitor checkout money to determine fill requirements.- Review close out procedures by cashiers, ensure drawer balances and note all variances.- Investigate equipment or facility problems and notify Shift Manager.- Investigate and resolve guest complaints or concerns in accordance with standard procedures.- Train new Cast members and update all Cast members on new procedures or policies.- Other duties as assigned
Job ID
2020-76408
Position Type
Regular Full-Time
Category
Other Operations (Guest Experience, Customer Service, etc.)
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Responsible for supervising staff and the overall daily management of A/P, GL, Payroll, and supporting accounting departments. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Establishes, or recommends to management, major corporate economic strategies, objectives, and policies for company.- Prepares monthly financial statement in accordance with GAAP.  Including review and audit of account analysis, cash management and revenue audit.- Ensures timely audits of revenue accounting.- Prepares reports which summarize and forecast company business activity and financial position in areas of income, expenses, and earnings based on past, present, and expected operations.- Provides management with timely review of organization’s financial status and progress in its various programs and activities.- Directs determination of depreciation rates to apply to capital assets.- Advises management on desirable operational adjustments due to tax code revisions.- Arranges for audits of company’s accounts.- Prepares reports required by regulatory agencies.- Examines accounts and records and computes taxes owed according to prescribed rates, laws, and regulations.- Completes form for tax refunds; ensures that organization complies with tax payment, information reporting, and other taxing authority requirements.- Collects and analyzes records of present and past operations, trends and costs, estimated and realized revenues, administrative commitments, and obligations incurred to project future revenues and expenses.- Maintains Financial Accounting, Accounts Payable, Fixed Asset, Payroll, and CDS systems which provide control of revenues and expenditures.- Develops and implements cost control measures.- Advises management on matters such as effective use of resources and assumptions underlying budget forecasts.- Interprets budgets to management.- Works with management in strategic planning or new product development.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
Job ID
2020-76425
Position Type
Regular Full-Time
Category
Accounting/Finance
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Performs a variety of duties relating to working in the food outlets and the services of food and/or beverages.  Responsible for cash handling in the Team Member Dining Room and Deli.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Maintains a professional appearance at all times, clean and well-groomed as per standard.- Stocks counters, displays, salad bar, and steam table in a neat and timely fashion.- Provides friendly, quick, professional service, demonstrating willingness to serve guests with a smile.- Checks to ensure that all foods are displayed attractively as per departmental standard.- Requisitions items needed for the following day based on given par levels.- Involved in food preparation and presentation.- Maintains appropriate portion controls per standards.- Keeps all work areas clean and in order; cleans equipment thoroughly.- Handles foods appropriately, maintaining proper food handling, safety, and sanitation standards.- Informs Supervisor when food quantities are low.- Cleans floor and work station thoroughly before leaving the area for other assignments.- Knows menu items, takes orders, and completes transactions at point of sale to assure cash drawer balances.- Completes opening and closing duties as assigned.- Other duties as assigned.
Job ID
2020-75937
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
Manage and direct compliance departments at Hollywood Casino Aurora and Hollywood Casino Joliet to ensure continuing integrity of operations and adherence to applicable laws, rules, regulations, policies and procedures. The following and other duties may be assigned as necessary: - Responsible for directing the overall operations and staff of the Compliance department. Develops, implements and manages operational goals and monitors achievements of performance objectives. Develops and recommends policies and standard operating procedures. Monitors effective administration of all departmental policies and standard operating procedures; makes recommendations as needed.- Responsible for assisting in the training, implementation and enforcement of the property Compliance, SARC/Title 31 and Responsible Gaming compliance programs.- Revise and update the SOX requirements.- Drafts and submits, for regulatory approval, updates to internal control procedures for the Aurora and Joliet properties.  Provide advice and guidance to management on regulatory requirements and Internal Control procedures.- Serves as liaison to the Illinois Gaming Board and other regulatory agencies as required, as well as ensuring timely responses to incident and audit reports; review and prepare draft responses to compliance-related issues raised.- Maintains an open dialogue and positive relations with officials of the Illinois Gaming Board. - Oversees preparation of annual license renewal submissions to the Illinois Gaming Board.- Collaborate with company management and the Illinois Gaming Board to ensure significant changes to the company’s operating environment (new facilities, system upgrades, gaming mix changes, etc.) are completed in accordance with IGB regulations and with the necessary approvals.- Ensures organized set of detailed records and files to document transactions are kept in accordance with regulations.- Works closely with General Manager and Executive Team to ensure they have a thorough understanding of gaming regulations and general procedures.- Oversees compilation of reports for the Illinois Gaming Board and submits necessary paperwork on behalf of the property, as needed.- Ensures property is informed of new gaming rules and regulation requirements.- Responsible for ensuring the compliance with all regulatory requirements within area of responsibility and reporting potential issues to appropriate parties. Develop and maintain working relationships with regulatory agencies.- Implements and monitors the effective administration of the property’s AML / Know Your Customer Program. Serves as the property BSA/Compliance Officer.- Performs the annual AML Risk Assessment and revises the AML Program as needed.- Ensure CTRs and SARs are filed timely.- Creates and maintains Know Your Customer profiles.- Reviews, identifies, evaluates and resolves compliance issues, internal and external audit findings and submits responses of corrective action.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters.- Ensures compliance with reporting commitments required by the corporate office and regulatory agencies.- Ensures adherence with corporate-mandated compliance programs, including Responsible Gaming program, conducting quarterly Responsible Gaming interviews and preparing status reports regarding the company’s Responsible Gaming program. Conducts Compliance and Responsible Gaming Committee meetings, as required.
Job ID
2020-75188
Position Type
Regular Full-Time
Category
Other Operations (Guest Experience, Customer Service, etc.)
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Accountable for the overall cleanliness and presentation of the entire property.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Performs duties to clean and sanitize areas of the property.- Responsible for cleaning of blood spills and bodily fluids.- Maintains ongoing awareness of safety and responds to emergencies accordingly.- Cleans and maintains offices, hallways, lobbies, lounges, restrooms, elevators, stairways, escalators, slot machines, table games, and other areas.- Keeps storage rooms clean and organized.- Replenishes restroom supplies. - Sweeps, mops, and vacuums floors.
Job ID
2020-75961
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Accountable for the overall cleanliness and presentation of the entire property.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Performs duties to clean and sanitize areas of the property.- Responsible for cleaning of blood spills and bodily fluids.- Maintains ongoing awareness of safety and responds to emergencies accordingly.- Cleans and maintains offices, hallways, lobbies, lounges, restrooms, elevators, stairways, escalators, slot machines, table games, and other areas.- Keeps storage rooms clean and organized.- Replenishes restroom supplies. - Sweeps, mops, and vacuums floors.
Job ID
2020-74932
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor.- Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules.- Changes over deck of cards or dice; inspects and mixes cards.- Verifies bank roll fills with the supervisor and Security personnel.- Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set.- Closes game; sorts cards, balances rack, counts chips, and signs off with the supervisor.- Maintains the honesty and integrity of assigned games, controlling pace.- Assists guest with questions regarding casino activities or refers to appropriate personnel.- Other duties as assigned.
Job ID
2020-76208
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor.- Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules.- Changes over deck of cards or dice; inspects and mixes cards.- Verifies bank roll fills with the supervisor and Security personnel.- Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set.- Closes game; sorts cards, balances rack, counts chips, and signs off with the supervisor.- Maintains the honesty and integrity of assigned games, controlling pace.- Assists guest with questions regarding casino activities or refers to appropriate personnel.- Other duties as assigned.
Job ID
2020-76209
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- ThIs posItIon Is responsIble for provIdIng a hIgh level of customer servIce and promotIng a posItIve attItude to create a fun and entertaInIng experIence for our guests and team members. - Checks guests In and out of rooms and RV Park. - Makes guest reservatIons, assIgns rooms/RV slots, and makes keys. - Answers IncomIng telephone calls and provIdes approprIate assIstance such as dIrectIons and InformatIon regardIng property events or promotIons. - Answers PBX IncomIng calls and dIstrIbutes tHRoughout property. - Enters reservatIons for Hotel/RV park accommodatIons based on avaIlabIlIty. - VerIfIes payments receIved. - Checks arrIvals and departures. - Runs daIly reports. - Counts cash drawer and balances shIft transactIons. - Performs daIly cash drops and sIgns proper drop logs. - Performs daIly Inventory of Front Desk supplIes and RV park supplIes, notIfyIng SupervIsor of orderIng needs. - AssIsts SupervIsor In data entry for reports. - ResponsIble for Hotel rate yIeld management, balancIng hotel Inventory, and IdentIfyIng potentIal walks. - MaIntaIns a sales strategy mentalIty to maxImIze occupancy and revenues. - Adheres to all establIshed credIt and Internal Audit procedures to mInImIze exposure to loss of revenues. - Uses proper accountIng procedures to correct dIscrepancIes. - Invokes servIce recovery when approprIate. - RevIews guest room accounts for accuracy. - FunctIons as an expert In Emergency procedures and has a thorough knowledge of all crIsIs communIcatIon materIal. - Handles departmental accountIng of monIes, receIpts, guest accounts, and other forms of credIt; posts all charges; completes cashIer�s reports. - Completes NIght Audit ChecklIst wIth accuracy. - Prepares InformatIonal packets as needed. - FIlls In for Breakfast Greeter as requIred. - Understands and adheres to all property and departmental standards, polIcIes, and procedures. - ReceIves In-bound calls and dIspatches or handles approprIately. - Performs out-bound callIng efforts as scheduled and prIorItIzed by supervIsor or ETS system. - Performs basIc functIons, data Input, and acquIres InformatIon from the followIng: ACSC, LMS, PBX, Open Table. - AchIeves establIshed levels of actIvIty and meets objectIves for number and length of calls attempted, calls completed, sales results, and abandoned calls, up-sellIng and the accuracy and completeness of data Input. - MaIntaIns detaIled awareness regardIng current and upcomIng property events, promotIons, entertaInment, packages, Club benefIts, food specIals, and other offers for InformatIon dIssemInatIon and up-sellIng. - Handles reservatIon requests for InvItatIonal events, hotel, restaurants, and concerts. - UtIlIzes event manIfests, RSVP spreadsheets, and refers to fact sheets as needed to fulfIll call center InItIatIves. - ProvIdes regular updates on reservatIon status and response summarIes. - DIrectly handles guest Issues and concerns, determInIng alternate solutIons and resources In order to resolve Issues. - Works In harmony wIth supervIsor and other department personnel to escalate the handlIng of guest Issues as needed to remedy guest dIssatIsfactIon. - DelIvers phone scrIpts In a compellIng and confIdent manner, effectIvely offers tool box amenItIes, and establIshes follow up actIon when executIng out-bound calls. - CarrIes out several sImultaneous tasks: takes rapIdly-arrIvIng IncomIng calls In successIon, provIdes courteous, personalIzed, and professIonal servIce, and profIcIently and accurately enters and assesses data across multIple systems and programs. - ProvIdes superIor servIce delIvery and strong persuasIve communIcatIon skIlls. - ConsIstently follows the processes and procedures outlIned for handlIng calls IncludIng up-sellIng, personalIzatIon, standardIzatIon, and qualIty control measures. - Performs a varIety of record keepIng, fIlIng, IndexIng, and other general admInIstratIve functIons. - Operates a varIety of communIcatIon equIpment. - Must dIsplay the abIlIty to be a team player and Interfaces wIth other departments to develop key relatIons to ensure maxImum effIcIency In completIng job tasks. - ResponsIble for stockIng and workIng Sundry shop. - AssIsts wIth DIfferentIated EP servIces. - Other dutIes as assIgned.
Job ID
2020-76173
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Performs duties to accommodate hotel guests, responds to telephone inquiries, and makes appropriate reservations. - Ensures guest satisfaction by following guidelines of the company and departmental policies and procedures. - Conducts in-bound and out-bound calling, providing quality service and effective selling through the use of a telecommunication database and telephonic system. - Expediently handles guest concerns, inquiries, and requests. - Directs guests to appropriate personnel and/or escalates issues to management when necessary to fulfill guest needs. - Performs the professional and courteous handling of incoming guest calls and reservation requests while realizing campaign goals, fulfilling data entry requirements, and achieving call time and volume objectives.  - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Checks guests in and out of rooms and RV Park.- Makes guest reservations, assigns rooms/RV slots, and makes keys.- Answers incoming telephone calls and provides appropriate assistance such as directions and information regarding property events or promotions.- Answers PBX incoming calls and distributes throughout property.- Enters reservations for Hotel/RV park accommodations based on availability.- Verifies payments received.- Checks arrivals and departures.- Runs daily reports.- Counts cash drawer and balances shift transactions.- Performs daily cash drops and signs proper drop logs. - Performs daily inventory of Front Desk supplies and RV park supplies, notifying Supervisor of ordering needs.- Assists Supervisor in data entry for reports.- Performs Night Audit procedure as assigned or scheduled.- Performs minor clerical work as assigned.- Prepares informational packets as needed.- Fills in for Breakfast Greeter as required.- Understands and adheres to all property and departmental standards, policies, and procedures.- Receives in-bound calls and dispatches or handles appropriately.- Performs out-bound calling efforts as scheduled and prioritized by supervisor or ETS system.- Performs basic functions, data input, and acquires information from the following: ACSC, LMS, PBX, Open Table.- Achieves established levels of activity and meets objectives for number and length of calls attempted, calls completed, sales results, and abandoned calls, up-selling and the accuracy and completeness of data input. - Maintains detailed awareness regarding current and upcoming property events, promotions, entertainment, packages, Club benefits, food specials, and other offers for information dissemination and up-selling. - Handles reservation requests for invitational events, hotel, restaurants, and concerts. - Utilizes event manifests, RSVP spreadsheets, and refers to fact sheets as needed to fulfill call center initiatives.- Provides regular updates on reservation status and response summaries.  - Directly handles guest issues and concerns, determining alternate solutions and resources in order to resolve issues. - Works in harmony with supervisor and other department personnel to escalate the handling of guest issues as needed to remedy guest dissatisfaction.- Delivers phone scripts in a compelling and confident manner, effectively offers tool box amenities, and establishes follow up action when executing out-bound calls.  - Carries out several simultaneous tasks: takes rapidly-arriving incoming calls in succession, provides courteous, personalized, and professional service, and proficiently and accurately enters and assesses data across multiple systems and programs.- Provides superior service delivery and strong persuasive communication skills.- Consistently follows the processes and procedures outlined for handling calls including up-selling, personalization, standardization, and quality control measures.- Performs a variety of record keeping, filing, indexing, and other general administrative functions.- Operates a variety of communication equipment.- Must display the ability to be a team player and interface with other departments to develop key relations to ensure maximum efficiency in completing job tasks.- Responsible for stocking and working Sundry shop.- Assists with Differentiated EP services.- Other duties as assigned.
Job ID
2020-74840
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
SUMMARYMaintain and repair electrical and mechanical devices on electronic gaming devices, kiosk machines and signage.  Direct front line Cast members.  Diagnose and repair electronic board malfunctions within the limits of accepted practice. ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and Cast members.- Assign daily duties to slot technicians, and oversee assignment completion- Keep Department Supervisor informed of any slot technician performance issues- Provide and assist in slot tech performance evaluation.- Diagnose and repair electronic components or wiring problems.- Diagnose repair and program progressive signs.- Respond to calls for assistance, troubleshoot and resolve electrical and mechanical malfunctions.- Perform preventative maintenance on slot machines as directed.- Assist slot supervision in the resolution of guest disputes regarding malfunctioning equipment.- Clean slot machines.- Test and debug equipment functioning following maintenance work according to the Illinois Gaming Board.- Direct the relocation, conversion of, or installation of equipment.- Responsible for the training of front line Cast members.- Must be able to lift 50 pounds, and team lift 400 pounds- Always conduct self in manner that reflects positively on the Hollywood Casino and encourage others to do the same.- Other duties as assigned.
Job ID
2020-76328
Position Type
Regular Full-Time
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
SUMMARYGreet and seat guests and ensure quality service level is provided to guests.  Respond to guest requests for dining amenities. ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members- Maintain a professional appearance at all times, clean and well groomed as per standard- Comply with all policies and procedures of the company and department.- Maintain the highest standards of professionalism when interacting with guests and co-workers.- Have basic menu, liquor and wine knowledge.  Be able to suggest and present wine tableside.- Responsible for greeting, seating, reservations, per standards set by department.- Assist all staff members to ensure complete guest satisfaction.- Assist in all guest service areas and public relations, dissatisfied guest and special requests.- Follows all safety procedures, maintains work area for a clean and safe environment.- Be able to answer questions when asked about Hollywood operations.- Other duties as assigned.
Job ID
2020-76322
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Provides superior guest service by demonstrating and up-selling with expert knowledge all levels of the Player’s card benefits, current promotions and/or events, the casino floor layout, and any Direct Mail offers. Guest interactions will include engaging, efficient, informative assistance. - Promotes the Player’s Club program by recruiting, enrolling, and educating guests on how to use the players’ cards whereby supporting the operation of the program. Additionally, conducts in-bound and out-bound calling, providing quality service and effective selling through the use of a telecommunications database and telephonic system. - Expediently handles guest concerns, inquiries, and requests. - Performs the professional and courteous handling of incoming guest calls and reservation requests while realizing campaign goals, fulfilling data entry requirements, and achieving call time and volume objectives.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Understands and adheres to all property and departmental standards, policies, and procedures.- Must be knowledgeable in all Marketing Services areas.- Consistently performs duties in compliance with all departmental service standards, department-specific policies and procedures, and policies set forth within the property Employee Guidance Manual.- Receives in-bound calls and dispatches or handles appropriately.- Performs out-bound calling efforts as scheduled and prioritized by the supervisor or ETS system.- Performs basic functions, data input, and acquires information from the following: CDS, LMS, and PBX.- Achieves established levels of activity and meets objectives for number and length of calls attempted, calls completed, sales results, abandoned calls, up-selling, and the accuracy and completeness of data input.- Maintains detailed awareness regarding current and upcoming property events, promotions, entertainment, packages, Club benefits, food specials, and other offers for information dissemination and up-selling.- Handles reservation requests for invitational events, hotel, and concerts.- Utilizes event manifests, RSVP spreadsheets, and fact sheets as needed to fulfill Call Center initiatives.- Provides regular updates on reservation status and response summaries.- Directly handles guest issues and concerns, determining alternate solutions and resources in order to resolve issues.- Works in harmony with supervisor and other department personnel to escalate the handling of guest issues as needed to remedy guest dissatisfaction.- Delivers phone scripts in a compelling and confident manner, effectively offers tool box amenities, and establishes follow up action when executing outbound calls.- Carries out several simultaneous tasks: takes rapid-arriving incoming calls in succession, provides courteous, personalized, and professional service, and immediately and accurately enters and assesses data across multiple systems and programs.- Consistently follows the processes and procedures outlines for handling calls including up-selling, personalization, standardization, and quality control measures.- Performs a variety of record keeping, filing, indexing, and other general administrative functions.- Operates a variety of communication equipment.- Remains patient and friendly at all times, communicating clearly, succinctly, and with utmost enthusiasm.- Consistently performs critical guest engagement behaviors during every phone transaction.- Responsible for establishing new accounts for players, maintenance of database files, and redemption of Direct Mail offers.- Responsible for offering and issuing casino complimentaries.- Issues promotional amenities while maintaining accurate records and inventory controls.- Assists in execution of special promotional events, player parties, drawings, and duties as deemed necessary.- Demonstrates knowledge of all property amenities including food outlet options, hours of operation, hotel services, and retail offers.- Provides feedback on guests' satisfaction related to facility, programs, and services.- Implements all property Customer Service requirements and any additional guest satisfaction skill requirements outlined by the department.- Creates fun for guests appropriate to a casino environment.- Maintains open communication with Marketing Services Supervisors and Department Manager.- Duties and responsibilities may be changed, expanded, reduced, or deleted by management to meet the needs of the Marketing department and Hollywood Casino.- All other duties and/or responsibilities as assigned.
Job ID
2020-74909
Position Type
Regular Part-Time
Category
Marketing/ Entertainment
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Performs duties to monitor the activities of the staff and guests to ensure compliance with organizational policies, regulatory guidelines, and safety rules.  Takes necessary steps to ensure the safety and security of operations. - Exercises good judgment to ensure the safety and security of the guests, staff, and assets within the limits of standard or accepted policies and procedures. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Staffs various posts as assigned.- Coordinates with Surveillance on monitoring critical areas.- Maintains visible presence and takes action to ensure the safety and security of guests, staff, and organizational assets.- Monitors and controls guest access to and from the vessels or non-public areas.- Helps to arrest and/or physically restrain a resistant individual.- Removes and detains in a Security area unruly and disruptive individuals or persons engaged in criminal activity.- Other duties as assigned.
Job ID
2020-75491
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Performs duties to monitor the activities of the staff and guests to ensure compliance with organizational policies, regulatory guidelines, and safety rules.  Takes necessary steps to ensure the safety and security of operations. - Exercises good judgment to ensure the safety and security of the guests, staff, and assets within the limits of standard or accepted policies and procedures. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Staffs various posts as assigned.- Coordinates with Surveillance on monitoring critical areas.- Maintains visible presence and takes action to ensure the safety and security of guests, staff, and organizational assets.- Monitors and controls guest access to and from the vessels or non-public areas.- Helps to arrest and/or physically restrain a resistant individual.- Removes and detains in a Security area unruly and disruptive individuals or persons engaged in criminal activity.- Other duties as assigned.
Job ID
2020-75962
Position Type
Regular Part-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
ESSENTIAL DUTIES AND RESPONSIBLITIES:The following and other duties may be assigned as necessary:- Effectively respond to Supervisor’s requests in all areas of guest interaction and guest concerns.- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for their shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures- Explain wagering rules, including betting lines and odds, and procedures to guests- Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of superior guest service. - Offer information on activities, etc., and direct guests for further information as necessary.- Create and enter player tracking cards- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activityTeam members may be required to perform duties outside of their normal job description where, in the company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
Job ID
2020-75358
Position Type
Regular Full-Time
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
ESSENTIAL DUTIES AND RESPONSIBLITIES:The following and other duties may be assigned as necessary:- Effectively respond to Supervisor’s requests in all areas of guest interaction and guest concerns.- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for their shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures- Explain wagering rules, including betting lines and odds, and procedures to guests.- Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of superior guest service. - Offer information on activities, etc., and direct guests for further information as necessary.- Create and enter player tracking cards- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- Team members may be required to perform duties outside of their normal job description where, in the company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
Job ID
2020-74454
Position Type
Regular Part-Time
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Performs duties to monitor and record all gaming and casino activities.  Exercises good judgment to identify suspicious guests or team members, following detailed instructions according to company policies and procedures.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Monitors all casino activities on the casino floor and supporting area. Notifies appropriate party of suspicious behavior.- Records and reports on violations of internal controls and criminal behavior.- Maintains and updates accurate reports and daily logs of all surveillance and casino activity.- Reviews taped incidents to identify gaming problems.- Sets up and maintains control standards book, alert files, and other departmental documentation.- Other duties as assigned.
Job ID
2020-75965
Position Type
Regular Full-Time
Category
Hidden (15273)
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Responsible for supervising staff and the overall daily management of a designated shift in the Surveillance department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and overall coverage mandated by Gaming regulations.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department for which this position is responsible.- Partners with property departments to design and conduct highly sensitive investigations to facilitate fact‑finding probe into potentially illegal or inappropriate activities.- Act as direct liaison between surveillance room activities and the Surveillance Director/Manager and assume responsibility for the efficient operation of the Surveillance Department or assigned shift, in absence of Director/Manager.- Participate in the hiring process by attending interview and making recommendations in staffing.- Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.- Safeguards company assets at all times.- Submits all appropriate reports when incidents, infractions, and violations occur.- Examine and analyze the physical property, processes and procedures to oversee and enforce compliance policies.- Serve as liaison with gaming regulators, public law enforcement, and other agencies as it relates to Surveillance by maintaining a positive and constructive relationship, in absence of Surveillance Manger or Director of Surveillance.- Review financial reports to ensure Surveillance operation efficiency and quality control.- Conduct, supervise and prepare reports relating to any incident that is reported.- Oversee the management of attendance and time records.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members.- Other duties as assigned.
Job ID
2020-75783
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino Joliet

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