Penn National Gaming, Inc.

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Job Locations US-IL-Joliet | US-IL-Aurora
This position is pending regulatory approval.- Responsible for directing the overall operations and staff of the CRM team for assigned region. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Leads the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic personalization and promotional strategies.- Defines combined functionality of new and existing marketing channels.  Develops realistic and executable road maps for successful function.- Oversees strategic planning and creation of CRM campaigns in near real time communication through multiple channels.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to Executive Management.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as a positive and innovative ambassador for CRM team. Implements innovative business trends to ensure campaign success.- Works closely with Corporate IT to supervise data flows, upgrades, testing, troubleshooting and version control of the CRM platform and business intelligence tools.- Ensures offers are pushed out successfully by CRM time in real time.- Monitors competitor CRM and loyalty programs and proactively implements positive changes into current CRM strategy. Continuously improves program performance, player value, and profitability by testing and adopting best practices in real time.- Analyzes customer data, defines actionable segments and creates targeted lifetime value/customer life-cycle engagement campaigns and programs.- Responsible for overall retained player marketing initiatives; player retention & re-engagement; promotion and bonus campaign planning and execution (ROI analysis); executing, reporting, and iterating marcomms plan (incl player bonus liability); content and creative management; and holistic marcomms omni-channel management (email, website, SMS, push, player inbox, phone, direct mail, and social).- Works closely with the VP Marketing to develop and enhance KPIs to manage and support the success of the CRM marketing channels, campaigns, and programs.- Works closely with the marketing analytics team to build and monitor dashboards to track and optimize CRM channel performance. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-77207
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Accountable for the overall cleanliness and presentation of the entire property.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Performs duties to clean and sanitize areas of the property.- Responsible for cleaning of blood spills and bodily fluids.- Maintains ongoing awareness of safety and responds to emergencies accordingly.- Cleans and maintains offices, hallways, lobbies, lounges, restrooms, elevators, stairways, escalators, slot machines, table games, and other areas.- Keeps storage rooms clean and organized.- Replenishes restroom supplies. - Sweeps, mops, and vacuums floors.
Job ID
2020-75961
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Accountable for the overall cleanliness and presentation of the entire property.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Performs duties to clean and sanitize areas of the property.- Responsible for cleaning of blood spills and bodily fluids.- Maintains ongoing awareness of safety and responds to emergencies accordingly.- Cleans and maintains offices, hallways, lobbies, lounges, restrooms, elevators, stairways, escalators, slot machines, table games, and other areas.- Keeps storage rooms clean and organized.- Replenishes restroom supplies. - Sweeps, mops, and vacuums floors.
Job ID
2020-74932
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor.- Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules.- Changes over deck of cards or dice; inspects and mixes cards.- Verifies bank roll fills with the supervisor and Security personnel.- Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set.- Closes game; sorts cards, balances rack, counts chips, and signs off with the supervisor.- Maintains the honesty and integrity of assigned games, controlling pace.- Assists guest with questions regarding casino activities or refers to appropriate personnel.- Other duties as assigned.
Job ID
2020-76208
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor.- Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules.- Changes over deck of cards or dice; inspects and mixes cards.- Verifies bank roll fills with the supervisor and Security personnel.- Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set.- Closes game; sorts cards, balances rack, counts chips, and signs off with the supervisor.- Maintains the honesty and integrity of assigned games, controlling pace.- Assists guest with questions regarding casino activities or refers to appropriate personnel.- Other duties as assigned.
Job ID
2020-76209
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
SUMMARYMaintain and repair electrical and mechanical devices on electronic gaming devices, kiosk machines and signage.  Direct front line Cast members.  Diagnose and repair electronic board malfunctions within the limits of accepted practice. ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and Cast members.- Assign daily duties to slot technicians, and oversee assignment completion- Keep Department Supervisor informed of any slot technician performance issues- Provide and assist in slot tech performance evaluation.- Diagnose and repair electronic components or wiring problems.- Diagnose repair and program progressive signs.- Respond to calls for assistance, troubleshoot and resolve electrical and mechanical malfunctions.- Perform preventative maintenance on slot machines as directed.- Assist slot supervision in the resolution of guest disputes regarding malfunctioning equipment.- Clean slot machines.- Test and debug equipment functioning following maintenance work according to the Illinois Gaming Board.- Direct the relocation, conversion of, or installation of equipment.- Responsible for the training of front line Cast members.- Must be able to lift 50 pounds, and team lift 400 pounds- Always conduct self in manner that reflects positively on the Hollywood Casino and encourage others to do the same.- Other duties as assigned.
Job ID
2020-76328
Position Type
Regular Full-Time
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
SUMMARYMonitor and record all gaming and casino activities.  Exercise good judgment to determine whether to continue surveillance of a specified operation according to company and IGB policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Team Members.  - Review work flow, current staffing levels and assign work to designated personnel.- Monitor all casino activities on the casino floor and supporting area.- Assist surveillance personnel in determining whether a situation warrants further observation or to notify other parties.- Record and report violations of internal control standards and criminal behavior.- Maintain and update accurate reports and daily logs of all surveillance and casino activity.- Review taped incidents to identify gaming problems.- Setup and maintain control standards book, alert files and other documentation.- Assist in training all surveillance personnel.- Other duties as assigned.
Job ID
2020-76960
Position Type
Regular Full-Time
Category
Hidden (15273)
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Responsible for all Marketing Service personnel and their successful fulfillment of all current Player’s Club reward programs, services, and promotions. - Responsible for any Player’s Club partnerships and monitors the quality execution of all Player’s Club benefits and services property-wide.  Additionally responsible for VIP Operations including property VIP Lounge and staff, as well as property Call Center. - Directly instrumental in the growth of the property’s customer database with focus on card utilization and new memberships.   Other duties encompass developing and leading the consistent implementation of critical policy and procedures to ensure data integrity, as well as accuracy, timeliness, and compliance in all transactions. - Directly manages the Marketing Services Supervisors, Marketing Services Senior Supervisor, and the VIP Operations Supervisor.  Duties may also include any Group Sales initiatives. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Understands and adheres to all property and departmental standards, policies, and procedures.- Ensures compliance and has a strong understanding of the Internal Control Systems (ICS) and the Minimum Internal Control Standards (MICS), as relevant to the Marketing Department.- Iinterviews, hires, trains, and directs staff members in a manner that ensures department success.- Proactively counsels team members and implements necessary corrective measures.- Ensures that all responsible areas are proactively managed and efficiently operated.- Participates in promotional meetings to develop ideas for future events.- Establishes and maintains procedures for promotions and events.- Monitors departmental expenses to assure the department is remaining within budgetary guidelines.- Prepares correspondence and reports as needed.- Holds department meetings to ensure department is aware and well-informed of all promotions, events, and entertainment.- Implements all property ACES Service requirements and any additional customer satisfaction skill requirements outlined by the department.- Displays the ability to be a team player and interfaces with other departments to develop key relationships to insure maximum efficiency in completing job tasks.- Creates fun for the guests appropriate to a casino environment.- Serves as a subject matter expert in all areas related to department.- Oversees and ensures effective, efficient operation of the Player’s Card program, VIP Services, and property Call Center.- Manages property Call Campaigns. - Assists with budget forecasting.- Assists Food and Beverage with VIP Lounge menu planning.- Ensures VIP Lounge experience meets Senior Managements expectations.- Manages a team that works with hotel reservations and ensures optimization and occupancy goals are met.- Oversees all department scheduling to ensure proper staffing during key business times.- Oversees daily paperwork/logs for accuracy and completeness.- Monitors productivity and efficiency of team members.- Authorizes and overrides point/comp vouchers when necessary for frontline staff and other department team members.- Able to answer all questions about Player’s Club program, gaming, and general property information.- Manages inventory control measures for all sensitive promotional inventory and vouchers containing value.- Maintains proper inventory and budget related to Players Club Cards.- Knowledgeable of property product, promotions, and events.- Comfortably communicates all necessary information/training to staff members.- Forward thinking, plans appropriately, and meets all deadlines.- Maintains open communication with Director of Player Development and staff.- This position is not limited to job duties listed in the description.  Duties or responsibilities can be changed, expanded, reduced, or deleted by management to meet the needs of the Marketing department and Hollywood Casino.- All other duties and/or responsibilities as assigned.
Job ID
2020-77606
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Performs duties to monitor the activities of the staff and guests to ensure compliance with organizational policies, regulatory guidelines, and safety rules.  Takes necessary steps to ensure the safety and security of operations. - Exercises good judgment to ensure the safety and security of the guests, staff, and assets within the limits of standard or accepted policies and procedures. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Staffs various posts as assigned.- Coordinates with Surveillance on monitoring critical areas.- Maintains visible presence and takes action to ensure the safety and security of guests, staff, and organizational assets.- Monitors and controls guest access to and from the vessels or non-public areas.- Helps to arrest and/or physically restrain a resistant individual.- Removes and detains in a Security area unruly and disruptive individuals or persons engaged in criminal activity.- Other duties as assigned.
Job ID
2020-76501
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Performs duties to monitor the activities of the staff and guests to ensure compliance with organizational policies, regulatory guidelines, and safety rules.  Takes necessary steps to ensure the safety and security of operations. - Exercises good judgment to ensure the safety and security of the guests, staff, and assets within the limits of standard or accepted policies and procedures. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Staffs various posts as assigned.- Coordinates with Surveillance on monitoring critical areas.- Maintains visible presence and takes action to ensure the safety and security of guests, staff, and organizational assets.- Monitors and controls guest access to and from the vessels or non-public areas.- Helps to arrest and/or physically restrain a resistant individual.- Removes and detains in a Security area unruly and disruptive individuals or persons engaged in criminal activity.- Other duties as assigned.
Job ID
2020-76128
Position Type
Regular Part-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino Joliet
Job Locations US-IL-Joliet
- Performs duties to monitor and record all gaming and casino activities.  Exercises good judgment to identify suspicious guests or team members, following detailed instructions according to company policies and procedures.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Monitors all casino activities on the casino floor and supporting area. Notifies appropriate party of suspicious behavior.- Records and reports on violations of internal controls and criminal behavior.- Maintains and updates accurate reports and daily logs of all surveillance and casino activity.- Reviews taped incidents to identify gaming problems.- Sets up and maintains control standards book, alert files, and other departmental documentation.- Other duties as assigned.
Job ID
2020-75965
Position Type
Regular Full-Time
Category
Hidden (15273)
Casino Property
Hollywood Casino Joliet

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