Penn National Gaming, Inc.

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Job Locations US-MS-Bay St Louis
- Accurately transports guests’ luggage to the assigned room following completion of the registration process.- Picks up guests’ luggage upon departure and transfers to proper form of transportation or delivers for storage.- Provides fast and flawless guest service by supplying guests with information regarding Hotel/Casino amenities, special events, and travel directions.- Assists guests with room changes and maintains room key security.- Promotes outstanding guest relations.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Maintains strict confidentiality in all company matters.- Any and all duties as assigned by your Manager or a member of management
Job ID
2020-75632
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Provides fast, friendly, professional beverage service to casino guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray)- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required- Slices and pits fruit as required- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains a clean and stocked workstation in accordance with established health and safety guidelines
Job ID
2021-79781
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains clean and stocked workstation
Job ID
2021-81422
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Consistently prepares breakfast, lunch, dinner, or hor d'oeuvres to standards established by the Executive Chef.- Ensures that work area is kept clean and orderly.- Trains new Bogart's cooks in assigned kitchen.- Must be able to stand a full shift.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2021-79293
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/P.O.S. system, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Familiar with restaurant food menu, including description, price, add-ons, and beverages. - gives cash refunds or credit memorandums as directed by supervisor/manager.- Coordinates and controls the flow of the restaurant. - assigns stations to servers and bus persons. - supervises the restaurant in the absence of the restaurant supervisor/manager.- Assists wait staff and bus persons n their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required.- Resolves service issues according to established guidelines.- Ensures dining and serving areas are set up and maintained according to standard. - knows and promotes current casino events and programs and can give guests directions to all casino areas.- Remains current on all coupons, promotions, and certificates that apply to all food outlets. - answers telephone in a professional manner.- Maintains strict confidentiality in all company matters.
Job ID
2020-76844
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Other duties as assigned. - Maintains work areas (kitchens, cooking preparation, etc.), equipment (cook stoves, grills, stove hoods, deep fryers, etc.), and utensils in a clean and sanitary manner and in accordance with OSHA and ServSafe standards. - Removes garbage and trash, and places refuse in designated pick up area. - Operates mechanical devices designed to assist such as scrubbers and dishwasher. - Adheres to proper cleanliness and sanitation standards as set forth by ServSafe. - Maintains cleanliness and sanitary conditions in all kitchen areas and food storage areas by steam cleaning mats and other walking surfaces, washing walls, ceilings, and woodwork - Carries or transfers by hand-truck, supplies and equipment between storage and work areas. - Stocks serving stations with utensils. - Maintains safe working conditions and practices in the kitchen and eating area. - Must be presentable when reporting to work, wearing appropriate uniform. Good personal hygiene required. - Initiates a positive guest experience when working any guest contact position by providing a welcome and/or greeting, making eye contact, smiling, and bidding a warm farewell and good luck, etc. - Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.
Job ID
2021-80597
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Clears and resets tables in accordance with established procedures.- Transports all dirty tableware to designated washing area for cleaning.- Accomplishes all assigned cleaning and maintenance tasks.- Follows prescribed service standards as they apply to the position.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by you Manager or a member of management.- Able to lift 25 pounds.
Job ID
2021-80181
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Remains current on all coupons, promotions, and certificates that apply to the Buffet.- Tracks and assigns seats in accordance with established procedures.- Operates and balances cash register at end of shift.- Must be able to stand for a full shift.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by your Manager or a member of management.
Job ID
2021-80915
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Consistently prepares breakfast, lunch, dinner, or hor d'oeuvres to standards established by the Executive Chef.- Ensures that work area is kept clean and orderly.- Assists in training new Buffet Cooks.- Must be able to stand a full shift.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2021-79136
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Consistently prepares breakfast, lunch, dinner, or hor d'oeuvres to standards established by the Executive Chef.- Ensures that work area is kept clean and orderly.- Assists in training new Buffet Cooks.- Must be able to stand a full shift.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2021-79098
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Provides friendly and efficient service to all guests in assigned outlet.- Displays a thorough knowledge of all menu selections and daily specials.- Answers questions and make suggestions.- Must be able to stand for a full shift.- Adheres to all company and departmental policies and procedures.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.- Able to lift 25 pounds.
Job ID
2021-80174
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Consistently prepares hot or cold food selections to standards established by the Executive Chef.- Ensures that work area is kept clean and orderly.- Assist in training of new Buffet Cooks.- Must be able to stand for a full shift.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2021-78206
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Table Games Department.- Supervises and directs all Table Games Cast Members.- Recommends any changes (games spread and mix, personnel adjustments, etc.) that may be beneficial - Authorizes credit and comps in accordance with established policies. - Submits daily shifts reports and keeps the Senior Director of Operations informed at all times in the absence of the Casino Shift Manager.- Assists with hiring, scheduling, training, counseling, evaluating, and termination of Table Games Cast Members.- Assists customers with any problems or requests.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Monitors Table Games internal security.- Ensures that all equipment is in good working order- In the absence of other department heads, settles problems and disputes.- Maintains gaming integrity while ensuring customers expectations are met or exceeded for their assigned shift.- Responsible for the daily and weekly schedule of their assigned shift by:- Determining number of cast members needed based on game spread.- Ensuring that all positions are accurately and adequately filled.- Maintaining a journal of requested time off and grants requests in accordance with departmental policies.- Reviewing sign-in sheets and submits payroll records to accounting.- Maximizes scheduling efficiency while carefully controlling payroll expenses.       - Any and all duties as assigned.
Job ID
2021-79915
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the departments for which this position is responsible.- Assists in development of overall strategic plan and directs the ongoing operations of our slots, table games and poker business.- Works closely to develop, implement, and oversee overall strategies for customer  service, games layout and mix, revenue growth, scheduling and expense  management in order to maximize profitability.- Drives improved results through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result- Responsible for ensuring optimal operations and consistent high quality standards in areas of responsibility during all business hours.- Maintains vendor relationships and manages implementation of new table games.- Management accountability for all s for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.- Responsible for the overall integrity of daily operations. Models regulatory, departmental and company policies and procedures.- Performs all other related and compatible duties as assigned.- Any and all duties as assigned by the Vice President of Operations.
Job ID
2021-78463
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Greets guest in a friendly, appropriate manner.- Operate cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.- Remain current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.- Expedite food purchases to our guests in an appropriate, timely manner as requested.- Use front line checklist to restock inventory as needed.- Maintain cleanliness and sanitary conditions of the dining area.- Accomplish all assigned cleaning and general maintenance tasks.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2021-80574
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Consistently prepares breakfast, lunch, dinner, or hor d'oeuvres to standards established by the Executive Chef.- Ensures that work area is kept clean and orderly.- Assist in the training of new Cooks.- Must be able to stand a full shift - Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by your Manager or a member of management.- Completes daily checklist and production charts as directed by you supervisor.
Job ID
2021-78820
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis | US-MS-Biloxi
- Achieve desired results through established methods, procedures and guidelines to maintain desired standards, and high quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.- Maintains food costs and labor percentiles.- Maintains consistent food quality for all F&B outlets.- Responsible for the development and implementation of menus for all food outlets.- Assists Director/VP with the implementation and updating of the Food and Beverage Inventory Control System.- Responsible for the oversight of F&B Back of House leadership staff. - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Responsible for staying current of knowledge and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80515
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Answers inquiries pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs on assigned shift.- Assists with management of daily arrivals and departures in reservation system on assigned shift.- Provides direction for Hotel supervisory staff on assigned shift.- Assists with posting charges, and settling of folios for individuals and groups, if applicable, on assigned shift.- Addresses and manages complaints, grievances or concerns from team members on assigned shift.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80071
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Answers inquiries pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs on assigned shift.- Assists with management of daily arrivals and departures in reservation system on assigned shift.- Provides direction for Hotel supervisory staff on assigned shift.- Assists with posting charges, and settling of folios for individuals and groups, if applicable, on assigned shift.- Addresses and manages complaints, grievances or concerns from team members on assigned shift.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80074
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Responsible for operating all mowing machines and driving range ball retrievers.- Adheres to all departmental Safety regulations.- Performs daily maintenance task (i.e. trimming trees, buying rod, hand mowing and hand spraying).- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2021-79745
Position Type
Regular Full-Time
Category
Other
Casino Property
Hollywood Casino Gulf Coast

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