Penn National Gaming, Inc.

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The list below (and on subsequent pages if applicable) are the current opportunities based on your search. To view the details, click on the Job Title.



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Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Determines guest needs and suggests menu items to enhance service and meet sales goals.- Prepares a variety of food and beverage orders according to established recipes and outlet standards.- Maintains cleanliness and supplies in side stations; cleans and wipes down workstation and utensils before and after each assignment.- Stocks foods in their proper place in food storerooms and rotates stock as necessary.- Operates cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.- Remains current on all coupons, promotions, and certificates that apply to all Food & Beverage outlets.- Maintains cleanliness and sanitary conditions of the dining area.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74826
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Responsible for the collection, counting, sorting, and wrapping of currency.- Participates in the transfer of currency off the floor.- Transports the currency to the restricted area for counting.- Ensures key control procedures are followed.- Responsible for operating currency counters, adding machines, and other auditing functions.- Completes daily maintenance of all Count Room equipment as well as cleaning of Count Room.- Works professionally with other departments as needed to complete tasks.- Ensures company assets are properly accounted for and secured.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74654
Position Type
Regular Part-Time
Category
Accounting/Finance
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur.- Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment.- Replaces toilet tissue and refills paper towel dispensers.- Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities in the casino are located. - Straightens chairs as needed.- Removes glasses, cups, paper, and debris from all assigned areas, per procedure.- Adheres to all regulatory, departmental, and company policies and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74333
Position Type
Regular Full-Time
Category
Hidden (8746)
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Maintains grounds of outside property as assigned, including parking lot, landscape areas, garage, sidewalks, curbs, gutters, etc.- Performs minor repairs of asphalt or concrete.- Performs directional signage repair.- Paints parking lot stripes, curbs, etc.- Cleans grounds and removes litter as needed.- Responsible for safe and efficient use of heavy equipment and machinery, including sweepers, mowers, trimming equipment, pressure washers, and aerial man lifts.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74581
Position Type
Regular Full-Time
Category
Other Operations (Guest Experience, Customer Service, etc.)
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Sweeps and vacuums carpeted areas.- Extracts or shampoos carpets on a scheduled basis.- Cleans all brass.- Assists regular shift team members in maintaining restrooms and casino floor.- Operates extractor equipment, floor scrubbers, shampoo machines, and polishing machines as well as special vacuum cleaners and scrubbers.- Carries out heavy duty detail cleaning of restrooms and locker rooms.- Moves office furnishings and items as directed.- Cleans interior and exterior windows above 6 feet off the ground as directed. - Maintains logs for equipment usage.- Assists with inventory of all stockroom items received from the warehouse to assure proper quantities and quality.- Responsible for the cleaning of all housekeeping equipment.- Maintains cleaning supply inventory and identifies damaged bottles and/or drums for replacement.- Maintains strict confidentiality in all company matters.
Job ID
2020-74332
Position Type
Regular Full-Time
Category
Hidden (8746)
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- All duties may change or be altered as determined by the Lead Steward on duty.- Maintains all BOH work areas (e.g., kitchens, prep areas, and dish rooms) and equipment (e.g., stoves, grills, stove hoods,  oven hoods, deep fryers and fryer boil-out, etc.), and assists with the daily cleaning and in accordance with OSHA and ServSafe standards.- Removes garbage and trash from all operating venues; ensures all trash cans are clean and relined.- Cleans mechanical devices as needed (e.g., dishwashers, combi ovens, ice cream machines, and smoker).- Adheres to safety, proper cleanliness, and sanitation standards as set forth by company and departmental guidelines and ServSafe.- Maintains cleanliness and sanitary conditions in all kitchen and food storage areas by scrubbing the floors, cleaning surfaces, and washing walls and ceilings tiles as needed.- Carries or transfers by cart, supplies and equipment between storage and work areas.- Maintains safe working conditions and practices throughout all guest and service contact areas.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74347
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Provides friendly and efficient service to guests during check in/check out procedures.- Makes and confirms reservations and assists guests with problems or questions.- Obtains information necessary to guarantee rooms (e.g., identification, credit card verification, etc.).- Performs Front Desk, Call Center, and other hotel-related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.- Maximizes resort revenues by selling reservations based on predetermined rate strategies.- Accurately enters all reservations into the computer system according to departmental policy and procedure.- Provides information to guests regarding local services and events.- Assists the Player Development team with all reservations and requests.- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.- Remains current on all casino activities and assists guests with all inquiries.- Answers phone and assists with clerical tasks.- Ensures that rooms are clean prior to issuing keys.- Receives cash, checks, credit cards, and comps in payment, obtaining proper approval and authorization.- Maintains an operating bank, renders bills, and issues change.- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.- Responsible for the control of safe deposit transactions.- Assigns and assists customers with an RV site.- Collects and accounts for all RV site revenue.- Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.- Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74616
Position Type
Regular Part-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis | US-MS-Biloxi
- Supervises and manages staff in the Planning & Analysis Department.- Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Calculates profitability of marketing programs. Analyze results to identify opportunities for improving efficiency of marketing expenditures. Communicate findings to executive team. - Oversees all aspects of preparing the annual budget.- Compares actual operating results to budget and prior year. Summarize key findings and communicate to executive management. Makes recommendations for improving EBITDA.- Develops presentations for budget meetings and operational reviews.- Presents and discusses analyses with high level executives from corporate and from the property.- Develops, maintains and distributes key operating metrics to evaluate attainment of company’s operating, service and financial objectives.- Monitors labor costs and identify opportunities to improve efficiencies.- Performs queries of various data bases to extract data for use in analysis.- Prepares ad-hoc analysis as needed. - Maintains compliance with Gaming Commission requirements, the company’s System of Internal Controls and Sarbanes-Oxley requirements.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.   - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-74584
Position Type
Regular Full-Time
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Responsible for Front Desk operations overnight, including overseeing Front Desk Agents/Hotel Services Representatives, Telecommunications, and Bell staff in the performance of their duties.- Provides direction and support for all team members in order to achieve department goals and objectives.- Ensures all Front Desk team members receive proper training with emphasis on detail, in order to provide service levels consistent with company standards.- Oversees customer check-in/check-out.- Conducts all cash handling in accordance with established policy and monitors variances daily.- Monitors telephone communication via call monitoring system.- Authorized to verify pre-approved room comping levels and authorized to correct information as necessary.- Processes discrepancy reports, rate variations, and credit reports.- Works with Housekeeping and Casino Marketing to ensure timely guest check-in and maximum occupancy.- Coordinates VIP arrivals and ensures all arrangements have been confirmed prior to arrival.- Ensures all eligible card holders are pre-registered, and room is checked prior to arrival.- Monitors volume to ensure fast, friendly, and efficient service.- Ensures that guest problems/complaints are managed in an effective, courteous manner.- Performs the night audit for date roll. - Maintains knowledge of hotel, community, and special events in order to accurately provide guests with needed information.- Performs duties of Front Desk Agents and other Front Desk and Services team members as needed.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74491
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
Job ID
2020-74785
Position Type
Seasonal
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Responsible for supervising staff and the overall daily management of the Revenue Audit department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Monitors compliance of revenue activities on the property via the exception process to ensure that all relative documentation is completed in compliance with all applicable laws.- Assists in development and implementation of procedural policies for audits, makes corrections or revisions as needed, and cooperates with internal and external auditors as needed.- Completes journal entries, reconciles balance sheet accounts, and produces various revenue reports and statistical analyses.- Creates financial spreadsheets and updates information on a regular basis.- Creates standard operating procedures and makes improvements for suggestions as needed.- Provides professional representation at internal and external meetings and events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of departmental customer service goals.   - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-74525
Position Type
Regular Full-Time
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.- Performs all duties in a quiet and orderly manner.- Assists the House Person with department projects, as needed.- Maintains strict confidentiality in all company matters.
Job ID
2020-74324
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74767
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Performs daily cleaning projects as directed by supervisors.- Cleans all floor mats; sweeps and mops all kitchen floors to remove food, debris, and grease; cleans behind and under all equipment.- Maintains hood vent system and ovens.- Cleans and sanitizes all garbage cans.- Maintains adequate inventory of supplies needed to perform job function.- Responsible for proper storage of all equipment (e.g., china, glass, silver, cooking equipment, and utensils).- Ensures the cleanliness of all floors, walls, dishes, pots, etc.- Ensures “Wet Floor” signs and other markers are used.- Ensures kitchen workers have and use the proper equipment necessary for the job (e.g., gloves, goggles, cleaning solutions, etc.).- Ensures that all equipment functions properly; reports malfunctions promptly.- Assists kitchen utility personnel with duties when necessary as directed by supervisor.- Assists other outlets with cleaning projects or restocking supplies.- Assists in training kitchen workers in all aspects of safety.- Trains kitchen personnel on proper cleaning solution usage and safety applications. - Responsible for organization and proper storage of cleaning solutions and supplies.- Maintains the levels and standards of cleanliness and safety set by the company, the Health Department, and OSHA.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74548
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Responsible for supervising staff and management of daily operations in the Table Games department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Works closely with department leadership to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.- Makes suggestions for improvement on standard operating procedures as needed.- Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances. - Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.- Assists with verifications of table inventories and effectively manages table limits.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.- Maintains a continuous inspection of cards and dice ensuring the security of assigned table games.- Shares responsibility for the overall integrity of daily operations.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficient operations and table games protection.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. - Accounts for chips on assigned games. This includes but is not limited to making fills and credits as needed.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-74669
Position Type
Regular Full-Time
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection.- Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74476
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Gulf Coast
Job Locations US-MS-Bay St Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets arriving and departing guests.- Parks guest vehicles in specified areas in an efficient and safe manner.- Retrieves customer vehicles from specified areas in an efficient and safe manner.- Performs drive-and-park assignments per departmental policies and procedures.- Promptly reports any incidents to supervisor.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74784
Position Type
Regular Part-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino Gulf Coast

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