Penn National Gaming, Inc.

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Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines.- Safeguards assets, guests, and team members.- Escorts gaming chips, tokens, cash, and other assets to the appropriate personnel.- Monitors guests for signs of intoxication, intervening as needed according to established practices.- Supervises the end of gaming day drop.- Oversees the counting of tokes.- Prepares Security reports in a timely manner and ensures accurateness and completeness.- Demonstrates and follows emergency procedures.- Assists the Maintenance department in an emergency condition.- Ensures no patron under the age of 21 boards casino.- Maintains First Aid/AED certification.- Responds to medical emergencies and completes illness/injury reports.- Attends departmental and company meetings as required.
Job ID
2021-81322
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Deliver internal and external guest service in accordance with company service standards- Performs all duties in a polite, professional, and responsible manner, including but not limited to immediately alerting management of guests who are intoxicated, unruly or disruptive, as well as strictly enforcing the minimum age policy- Promoting casino events and programs- Resolving service problems according to procedures- Providing fast, friendly, professional beverage service to casino guests and beverage servers in accordance with company standards- Preparing and pouring drink orders with proper portions and ingredients according to recipe, communicating with servers, and presenting drinks to guests or servers as required- Slicing and pitting fruit as required- Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures- Operating a cash register/POS System, ringing proper amount into the register, and giving the guest or server the correct change; accounting for all cash, charge, and complimentary sales according to established procedures; maintaining integrity of all financial controls and responsibilities.- Handles to-go orders- Maintaining a clean and stocked workstation in accordance with established health and safety guidelines- Performs all job functions in conjunction with the guidelines described in the department standard operating procedures manual- Other duties as assigned 
Job ID
2021-81294
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Deliver internal and external guest service in accordance with company service standards- Performs all duties in a polite, professional, and responsible manner, including but not limited to immediately alerting management of guests who are intoxicated, unruly or disruptive, as well as strictly enforcing the minimum age policy- Promoting casino events and programs- Resolving service problems according to procedures- Providing fast, friendly, professional beverage service to casino guests and beverage servers in accordance with company standards- Preparing and pouring drink orders with proper portions and ingredients according to recipe, communicating with servers, and presenting drinks to guests or servers as required- Slicing and pitting fruit as required- Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures- Operating a cash register/POS System, ringing proper amount into the register, and giving the guest or server the correct change; accounting for all cash, charge, and complimentary sales according to established procedures; maintaining integrity of all financial controls and responsibilities.- Handles to-go orders- Maintaining a clean and stocked workstation in accordance with established health and safety guidelines- Performs all job functions in conjunction with the guidelines described in the department standard operating procedures manual- Other duties as assigned 
Job ID
2021-81293
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Deliver internal and external guest service in accordance with company service standards- Performs all duties in a polite, professional, and responsible manner- Possesses intermediate knife skills, including dicing, chopping, slicing with various knife tools- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards- Wipes counter areas, sinks and floors as required to maintain a clean and safe workstation- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with department processes and procedures- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Provides personalized service and uses guests’ names when possible- Attend departmental and company meetings as required- Other duties as assigned
Job ID
2021-79786
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Deliver internal and external guest service in accordance with company service standards- Performs all duties in a polite, professional, and responsible manner- Possesses intermediate knife skills, including dicing, chopping, slicing with various knife tools- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards- Wipes counter areas, sinks and floors as required to maintain a clean and safe workstation- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with department processes and procedures- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Provides personalized service and uses guests’ names when possible- Attend departmental and company meetings as required- Other duties as assigned
Job ID
2021-79785
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Deliver internal and external guest service in accordance with company service standards- Performs all duties in a polite, professional, and responsible manner- Ensures soiled items are placed in proper racks or containers which carry them through a dishwashing machine- Inspects, removes, and properly stores all clean items from the dishwashing machine- Washes food preparation equipment too large to put in dishwashing machines- Washes pots, pans, and traps; maintains neat appearance of working areas and cleaning equipment storage areas- Supplies dishware to food preparation stations as needed; removes soiled dishware and cooking equipment from food preparation stations- Keeps work area (floor, machine, shelving, carts, etc.) clean at all times- Maintains organization and ensures proper rack stacking, silver presoaking, and operation of dish machine- Ensures proper set-up, breakdown, and maintenance of all special events- Performs special cleaning projects as assigned- Cleans ovens, hoods, filters, drains, hot boxes, steam tables, flat boxes, and ceiling vents, according to schedule or as needed- Responsible for sweeping and mopping floors; keeps floors clean and dry; picks up wet spills immediately.- Uses proper measurements of detergent and sanitizer in the dish machine.- Breaks down, cleans, and sanitizes the dish machine - Restocks all dishes, glassware, utensils, pots, and pans - Removes all garbage from appropriate areas- Performs all job functions in conjunction with the guidelines described in the department standard operating procedures manual- Other duties as assigned
Job ID
2021-79788
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Deliver internal and external guest service in accordance with company service standards- Performs all duties in a polite, professional, and responsible manner, including but not limited to immediately alerting management of guests who are intoxicated, unruly or disruptive, as well as strictly enforcing the minimum age policy- Communicate accurate detail of all menu items and preparation methods as necessary - Operating a POS system- Assists with overall room functions by performing duties that include cleaning, bussing, and resetting tables, menus, and rolling silverware as needed- Maintains a clean and stocked workstation in accordance with established health and safety guidelines- Attends departmental and company meetings as required- Performs all job functions in conjunction with the guidelines described in the department standard operating procedures manual- Other duties as assigned 
Job ID
2021-81297
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
Hollywood Casino Aurora is Hiring Cooks!!  $2000 Sign On Bonus!! FT and PT available  
Job ID
2021-80334
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Adheres to all established game procedures, including: - Use of gaming equipment - Providing game security - Money handling - Wager positioning - Verbalizing game - Ability to understand and perform duties in accordance with: - Hollywood Casino Aurora Core Values - Departmental, property, and company policies and standards - illinois Gaming Board requirements - Sarbanes-Oxley - internal Controls - Assists guests in learning games. - Attends departmental and company meetings as required.
Job ID
2021-80115
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Adheres to all established game procedures, including: - Use of gaming equipment - Providing game security - Money handling - Wager positioning - Verbalizing game - Ability to understand and perform duties in accordance with: - Hollywood Casino Aurora Core Values - Departmental, property, and company policies and standards - illinois Gaming Board requirements - Sarbanes-Oxley - internal Controls - Assists guests in learning games. - Attends departmental and company meetings as required.
Job ID
2021-80116
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
Summary The Executive Casino Host - Asian Market position is responsible for developing and maintaining valuable relationships with the Asian Market players, with priority concentration in driving revenue while marketing our gaming product and bringing in new higher-valued Asian clientele.   Essential Duties and Responsibilities - Provide stellar customer service while developing and maintaining current Asian Market player relationships. -Identify and develop professional relationships with new and first-time Asian Market guests. -To have the ability to learn and manage Asian Market guest tours of our facilities and furthering Asian guest education of the mychoice program benefits. -Assist in addressing and translation of guest issues, conflicts or complaints on behalf of the Company in a fair and equitable manner. -Attract and manage Asian customers through weekly telemarketing and in-person contacts on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and special requests. -Demonstrates outstanding internal and external service in accordance with service program guidelines.  - Develops relationships with VIP customer base through weekly telemarketing and in person contact on the casino floor.  - Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the Club Hollywood card program. - Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well as during special events. - Generates revenue through development of accounts and utilizing current databases. - Makes appropriate decisions regarding complimentaries based on recorded play, earned points, comp availability, and customer profitability. - Applies effective communication skills when interacting with new and assigned customers. - Achieves departmental sales and growth goals. - Maintains confidentiality regarding customer information and adheres to control procedures to protect sensitive customer and company data. - Maintains all current player accounts by verifying that contact information is accurate to ensure the integrity of the database. - Interacts with Casino Operations and other Casino Marketing team members to exchange pertinent guest information. - Provides resolution to guest and operational issues in a calm, professional, and prudent manner.
Job ID
2021-77690
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
NOW HIRING MULTIPLE POSITIONS AT HOLLYWOOD CASINO AUORA Check out our HOT jobs below!! FT & PT available  
Job ID
2021-80335
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for directing the overall operations and staff of the Food & Beverage department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Director.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Assists in directing all Food & Beverage and Casino Beverage operations.- Assists Director/VP with formal presentation of updates to plans and provides appropriate explanations and solutions to variances.- Ensures that the receiving, holding and issuance of products are within the quality and control standards.- Assists in designing and engineering of menus.- Tie operational challenges to strategic direction and the ability to be effective in a large organization.- Assists in directing Food & Beverage leadership staff and providing instruction to achieve maximized efficiently and profitability in the department.- Makes recommendations, and sometimes final decision, in designing and engineering menus.- Implements and audits inventory and cost control systems and procedures.- Ensures all safety and sanitation policies are followed in accordance with local, state, and federal guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters
Job ID
2021-80834
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines.- Prepares and serves beverages, following standard practices and recipes.- Maintains cleanliness and safety of work and guest areas.- Maintains par levels of operating supplies and equipment at all bars and canteens, replenishing as needed in accordance with procedure.- Maintains stock of paper products on storage shelves.- Communicates supply orders to Food & Beverage supervisory staff, in a timely manner.- Picks up and delivers supplies from Food & Beverage storeroom and receiving dock.- Administers bartender breaks.- Monitors guest consumption of alcohol, intervening as needed according to established practices.- Operates the POS system to reconcile sales.- Maintains cash drawer, balancing at shift end.- Coordinates beverage service with cocktail servers to maintain an efficient service flow.- Attends departmental and company meetings, as required.
Job ID
2021-81327
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Prepares and serves beverages following standard practices and recipes. - Maintains cleanliness and safety of work and guest areas. - Maintains par levels of operating supplies and equipment, replenishing as needed in accordance with procedure. - Monitors guest consumption of alcohol, intervening as needed according to established practices. - Operates the POS system to reconcile sales. - Maintains cash drawer, balancing at shift end. - Coordinates beverage service with cocktail servers to maintain an efficient service flow. - Attends departmental and company meetings, as required.
Job ID
2021-80210
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Demonstrates internal and external service in accordance with “Red Carpet Service” program guidelines. - Tracks number of beverages served. - Prepares and/or serves beverages following standard practices and recipes. - Maintains cleanliness and safety of work and guest areas. - Maintains par levels of operating supplies and equipment, replenishing as needed in accordance with procedures. - Monitors guest consumption of alcohol, intervening as needed according to established practices. - Operates the POS system in accordance with established procedures. - Attends departmental and company meetings, as required.
Job ID
2021-80209
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Prepares and/or serves beverages following standard practices and recipes. - Maintains cleanliness and safety of work and guest areas. - Maintains par levels of operating supplies and equipment, replenishing as needed in accordance with procedures. - Monitors guest consumption of alcohol, intervening as needed according to established practices. - Operates the POS system in accordance with established procedures. - Coordinates beverage service to maintain an efficient service flow. - Attends departmental and company meetings, as required.
Job ID
2021-80208
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Maintains security and accountability over all funds, including: - Cash and cash advances - Front money - Gaming chips - Jackpot payouts - Kiosk collection - Markers - Personal checks - Promotional coupons - Slot vouchers - Executes accurate reports, as needed, including: - Balancing banks - Closeout reports - Daily deposits - Table fills and credits - Reconciliation of kiosks - Check cashing applications - Subsidiary reports - Attends departmental and company meetings, as required.
Job ID
2021-81224
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Maintains security and accountability over all funds, including: - Cash and cash advances - Front money - Gaming chips - Jackpot payouts - Kiosk collection - Markers - Personal checks - Promotional coupons - Slot vouchers - Executes accurate reports, as needed, including: - Balancing banks - Closeout reports - Daily deposits - Table fills and credits - Reconciliation of kiosks - Check cashing applications - Subsidiary reports - Attends departmental and company meetings, as required.
Job ID
2021-81096
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines. - Takes customers order accurately and enters them into POS system. - Assists Take ii Cook in plate preparation and garnishes. - Monitors guest for signs of intoxication, intervening as needed according to established practices. - Stocks all food and paper supplies. - Notifies Take ii Cook of shortages or special orders. - Responsibly serves alcoholic beverages upon request. - Ensures Take ii counter and eating area are clean at all times. - Attends departmental and company meetings as required.
Job ID
2021-81316
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino Aurora

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