Penn National Gaming, Inc.

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Job Locations US-IL-Aurora
Summary The Executive Casino Host - Asian Market position is responsible for developing and maintaining valuable relationships with the Asian Market players, with priority concentration in driving revenue while marketing our gaming product and bringing in new higher-valued Asian clientele.   Essential Duties and Responsibilities - Provide stellar customer service while developing and maintaining current Asian Market player relationships. -Identify and develop professional relationships with new and first-time Asian Market guests. -To have the ability to learn and manage Asian Market guest tours of our facilities and furthering Asian guest education of the mychoice program benefits. -Assist in addressing and translation of guest issues, conflicts or complaints on behalf of the Company in a fair and equitable manner. -Attract and manage Asian customers through weekly telemarketing and in-person contacts on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and special requests. -Demonstrates outstanding internal and external service in accordance with service program guidelines.  - Develops relationships with VIP customer base through weekly telemarketing and in person contact on the casino floor.  - Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the Club Hollywood card program. - Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well as during special events. - Generates revenue through development of accounts and utilizing current databases. - Makes appropriate decisions regarding complimentaries based on recorded play, earned points, comp availability, and customer profitability. - Applies effective communication skills when interacting with new and assigned customers. - Achieves departmental sales and growth goals. - Maintains confidentiality regarding customer information and adheres to control procedures to protect sensitive customer and company data. - Maintains all current player accounts by verifying that contact information is accurate to ensure the integrity of the database. - Interacts with Casino Operations and other Casino Marketing team members to exchange pertinent guest information. - Provides resolution to guest and operational issues in a calm, professional, and prudent manner.
Job ID
2021-77690
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines.- Safeguards assets, guests, and team members.- Escorts gaming chips, tokens, cash, and other assets to the appropriate personnel. - Monitors guests for signs of intoxication, intervening as needed according to established practices.- Supervises the end of gaming day drop.- Oversees the counting of tokes.- Prepares Security reports in a timely manner and ensures accurateness and completeness.- Demonstrates and follows emergency procedures.- Assists the Maintenance department in an emergency condition.- Ensures no patron under the age of 21 boards casino.- Maintains First Aid/AED certification.- Responds to medical emergencies and completes Illness/Injury reports.- Attends departmental and company meetings as required.
Job ID
2020-74417
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines.- Safeguards assets, guests, and team members.- Escorts gaming chips, tokens, cash, and other assets to the appropriate personnel. - Monitors guests for signs of intoxication, intervening as needed according to established practices.- Supervises the end of gaming day drop.- Oversees the counting of tokes.- Prepares Security reports in a timely manner and ensures accurateness and completeness.- Demonstrates and follows emergency procedures.- Assists the Maintenance department in an emergency condition.- Ensures no patron under the age of 21 boards casino.- Maintains First Aid/AED certification.- Responds to medical emergencies and completes Illness/Injury reports.- Attends departmental and company meetings as required.
Job ID
2020-74418
Position Type
Regular Part-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino Aurora
Job Locations US-IL-Aurora
- Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines.- Responsible for the monitoring of electronic gaming device activity in an assigned area.- Exchanges currency for guests.- Performs routine machine repairs and service, including jackpot and ticket fill process.- Educates and enrolls electronic gaming device guests in the Slot Marketing Program.- Takes beverage orders in assigned area for the server and/or utilizies service station for non-alcoholic beverages when necessary.- Attends departmental and company meetings as required.
Job ID
2020-75044
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino Aurora

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