Penn National Gaming, Inc.

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The list below (and on subsequent pages if applicable) are the current opportunities based on your search. To view the details, click on the Job Title.



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Job Locations US-OH-Toledo
- Clearning all table and resetting them for new seating in accordance with venue standards- Ensuring each table is ready for guests arrival in accordance with venue standards- Responsible for approaching newly seated guests, serving bread, butter, water, etc. in a timely and pleasant manner working with servers to expedite service at all tables- Performing service duties for servers by picking up their orders when ready in the kitchen and delivering them- Monitoring tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area- Restocking and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards- Attending pre-shift meetings- Responsible for maintaining a regular and consistent attendance record- Participating as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation- Declaring tips through time and attendance system at the end of each shift
Job ID
2020-75258
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Cleaning slot machines, in between machines, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas - Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur- Cleaning any bio hazardous materials when it occurs - Removing trash from the trash container and places into the dumpsters- Familiar with the proper use of chemicals and equipment- Must be able to stand and work in a noisy environment without restrictions for up to eight hours per day- Responsible for providing exceptional Red Carpet Customer Service to all guests
Job ID
2020-75389
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Cleaning slot machines, in between machines, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas - Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur- Cleaning any bio hazardous materials when it occurs - Removing trash from the trash container and places into the dumpsters- Familiar with the proper use of chemicals and equipment- Must be able to stand and work in a noisy environment without restrictions for up to eight hours per day- Responsible for providing exceptional Red Carpet Customer Service to all guests
Job ID
2020-75390
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Operating carpet shampooer and buffer- Going up in the scissor lift to clean ceiling fixtures- Recognizing and ensuring appropriate chemicals are used when cleaning and mixing appropriate chemicals- Moving furniture and cleaning of assigned areas- Maintaining and cleaning machines after use- Reporting any problems to Supervisor- Adhering to all company policies and procedures- Mopping, scrubbing, rinsing and polishing hard floors- Moving, rearranging and cleaning furniture- Operating and controlling all mechanical equipment including rotary machines, blowers and back vacuums- Providing exceptional Red Carpet Customer Service to all guests- Cleaning and picking up trash in the parking lots and on all garage levels- Driving the Property’s Gator (vehicle) to collect trash from the parking lots and garage levels- Utilizing the floor scrubber on all cement areas- Using the tenant and power washer to clean all levels of the garage- Cleaning up the Casino Entrances including cleaning glass at the entry doors- Other duties as assigned by Leadership
Job ID
2020-74473
Position Type
Regular Part-Time
Category
Housekeeping/EVS
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Ensuring proper functioning and/or repairing and maintenance of structure, systems and equipment to include heating, ventilation, air conditioning, refrigeration, plumbing, electrical and natural gas systems as well as elevators, kitchen appliances and televisions - Maintaining and inspecting all major critical systems (fire safety systems, systems that protect against flooding and progressive flooding, emergency power systems, emergency lighting systems, emergency ventilation shutdown systems, and fuel and sewage discharge prevention systems) including related administrative functions (inspection and training documentation)- The overall integrity of daily operations, ensures compliance with all regulatory requirements, internal controls, and policies and procedures (OSHA)- Responding to all emergencies per established procedures, provides expertise, directs team members and resources in the event of a chemical or hazardous waste spill- Establishing and adhering to preventive maintenance schedules for facility and equipment and maintains PM logs for all machinery - May be involved in new construction, installation, or modification of existing structures or equipment - Meeting with vendors and contractors to negotiate and purchase materials, ensures proper inventory of supplies and parts, and maintains equipment room- Administering, assigning, and updating internal customers on work requests and projects- Handling work flow during shift to meet business demands and ensure customer satisfaction - Presenting oneself as a credit to the Company and encourages others to do the same- Performing all other related and compatible duties as assigned
Job ID
2020-75677
Position Type
Regular Part-Time
Category
Facilities/Marine
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75679
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
 - Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area- Monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion - Ensuring work area is neat, clean and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensuring and monitoring rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness- Partnering with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction  - Maintaining all equipment in proper fashion such as cappuccino machine, micros station, etc- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe) - Adhering to regulatory, safety, departmental and company policies- Supporting safety and accident prevention programs (non slip footwear, proper lifting) - Presenting oneself as a credit to Company and encourages others to do the same - Performing all other related and compatible duties as assigned
Job ID
2020-75578
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
 - Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area- Monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion - Ensuring work area is neat, clean and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensuring and monitoring rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness- Partnering with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction  - Maintaining all equipment in proper fashion such as cappuccino machine, micros station, etc- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe) - Adhering to regulatory, safety, departmental and company policies- Supporting safety and accident prevention programs (non slip footwear, proper lifting) - Presenting oneself as a credit to Company and encourages others to do the same - Performing all other related and compatible duties as assigned
Job ID
2020-75261
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Responsible for supervising and managing staff in the F&B FOH department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Maintain cost control methods and procedures by monitoring consistent pars and inventory. - Maintain established quality assurance procedures to ensure acceptable health department and customer service standards.- Oversees scheduling, breaks, floor plans, training, evaluating, counseling, team members on assigned shift.- Exhibits a friendly and helpful and courteous manner when dealing with customers and fellow team members.- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Administers the overall activities of the front of house restaurant operations and beverage operations.- Establishes and administers training programs within the assigned restaurant and lounge. - Ensures that available facilities are adequate for performance of duties by assigned personnel. - Maintains and instructs assigned personnel on safety policies and procedures, and follows up to ensure that hazards are eliminated.- Monitors appearance of food served and communicates deviations from standard.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Determines work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).
Job ID
2020-75391
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Providing personalized service and uses guest name- Resolving service problems according to guidelines- Serving as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promoting casino events and programs- Providing fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitoring guest consumption of alcohol and intervenes as needed according to guidelines- Taking drink orders, communicating with bartender, assisting in the preparation of drinks and presenting drinks to guests- Handling money according to procedure- Working well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintaining clean and stocked workstation
Job ID
2020-75029
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Prior experience as a Player Services Cashier is preferred- Interacting with internal and external guests following the guidelines of the Red Carpet Customer Service Program- Maintaining balanced cashier's station- Processing cash transactions for casino customers and employees (including cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances)- Be knowledgeable and complying with Title 31 regulations- Enrolling patrons into Players Club, issue patrons Players Club cards, maintaining accurate player tracking information, and assisting the Marketing Department with all casino promotions- Working the main bank as assigned- Answering phone calls with proper phone etiquette- Complying with state, company, department policies and regulations
Job ID
2020-74477
Position Type
Regular Part-Time
Category
Accounting/Finance
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- This position is responsible for providing superior service to our guests- Must seek out opportunities to be of service- Maintaining highly visible patrols to insure a safe gaming experience- Assuring quality support to other departments so that they may serve guests more effectively- Promoting the property promotions and events- Maintaining public order and enforcing safety rules- Protecting property and assets- Investigating disturbances in the casino area- Creating fun and excitement with the customer
Job ID
2020-74880
Position Type
Regular Part-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Enforce internal control policies and procedures- Enforce underage gambling and drinking laws- Maintains safety and inspection reports for the property.- Conduct regular security post inspections- Prepare security incident reports and maintain security logs.- Reports guest and team member concerns and complaints to manager.- Ensure security team members adhere to uniform dress and grooming standards consistent with department and company standards.- Interacts and cooperate with regulatory, fire/rescue and law enforcement agencies.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES                                                    This job may or may not have supervisory responsibilities. - Manages work procedures and expedites workflow.- Provides coaching and counseling to team members. 
Job ID
2020-76218
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Ensuring all guest-related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance to departmental standards- Handling the payment of all manual, hand-paid slot machine jackpots- Answering questions related to slot machines as well as general property information- Promoting features of the Slot Player’s Club and assist in slot promotions, as required- Signing up guests into the Slot Player’s Club- Investigating and resolving issues relating to bill validators and slot gaming vouchers, including troubleshooting of basic bill validator and ticket printer problems- Exchange large bills (currency) for smaller at the request of guests- Assist with additional technical and service issues, as required- Answering routine questions from co-workers- Leading completion of daily tasks within the department or work unit- Interacting with others when necessary to achieve desired outcomes- Providing professional representation at internal and external meetings and events- Demonstrating abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/ Business Ethics- Ensuring interactions with internal and external guests following the guidelines of the “Red Carpet Customer Service” Program- Adhering to all Corporate and local policies, procedures, and operating guidelines
Job ID
2020-74681
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Promoting a fun and exciting environment with a positive and upbeat attitude- Responsible for Slot Performance operation for assigned shift for the company while promoting internal and external guest development - Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs technicians- Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction  - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures- Performs technician job responsibilities throughout shift- Presents oneself as a credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned 
Job ID
2020-76566
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Promoting a fun and exciting environment with a positive and upbeat attitude- Responsible for Slot Performance operation for assigned shift for the company while promoting internal and external guest development - Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs technicians- Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction  - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures- Performs technician job responsibilities throughout shift- Presents oneself as a credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned 
Job ID
2020-75384
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Preparing tableware for washing- Collecting all soiled pots, washes and restacks cleaned pots on shelves - Responsible for removal of garbage and refuse - Mopping, scrubbing, rinsing and polishing hard floors- Washing walls and ceiling tiles- Cleaning and sanitizing all cooking equipment - Proper maintenance and distribution of company assets - Setting up dishwashing machine- Stacking and stores clean dishes in proper kitchen areas- Recognizing and using appropriate chemicals- Cleaning all floors- Other duties as necessary 
Job ID
2020-75388
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
 - Preparing tableware for washing- Collecting all soiled pots, washes and restacks cleaned pots on shelves - Responsible for removal of garbage and refuse - Mopping, scrubbing, rinsing and polishing hard floors- Washing walls and ceiling tiles- Cleaning and sanitizing all cooking equipment - Proper maintenance and distribution of company assets - Setting up dishwashing machine- Stacking and stores clean dishes in proper kitchen areas- Recognizing and using appropriate chemicals- Cleaning all floors- Other duties as necessary
Job ID
2020-75386
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
 - Observing and reporting any and all gaming violations and/or thefts of company property- Operating monitor room equipment, including basic computer functions- Participating in court actions relating to gaming violations- Learning and using two card count system- Learning all games in use and all procedures and cheating indicators of such games- Writing proper reports as needed in a timely manner- Responding to surveillance supervision and gaming control requests- Responding to requests of all other departments when necessary
Job ID
2020-76217
Position Type
Regular Full-Time
Category
Hidden (15273)
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Effectively handles customer concerns and requests.- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists with the overall integrity of daily Table Games operations. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.                       - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to team members in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
Job ID
2020-76442
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo

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