Penn National Gaming, Inc.

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Job Locations US-PA-Grantville
- This position is responsible for supporting omnichannel app activations, casino promotions and events.- Assists and supports the Marketing Department with generating App activations for Barstool, mychoice, iGaming and social gaming, casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Responsible for maintaining up-to-date information for all digital initiatives, promotions and app features, benefits and details of casino events to ensure guests will receive accurate and prompt information when requested.- Answers phone calls and proactively assists customers (internal and external) with their concerns - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork referring to lost or stolen patron articles.- Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.   
Job ID
2021-80550
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Responsible for staff development and training programs. - Responsible for rewards and recognition program to maximize employee engagement. - Evaluates employees within department and delivers constructive feedback to employees regarding performance. - Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs. - Assists with budgets, forecast, and meeting expectations through analytics. - Manages work procedures and expedites workflow. - Provides recommendation for employee performance (disciplining, coaching, counseling). - Achieve desired results through established methods, procedures, and guidelines to maintain desired standards, and high quality service. Monitors results through inspection, evaluation, and analysis. Makes changes if necessary to achieve end result. - Knowledge and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible. - Maintains cost control methods and procedures by monitoring consistent bar and liquor pars and inventory. - Maintains established quality assurance procedures to ensure acceptable health department and customer service standards. - Assist Beverage Manager with administrative duties, as assigned. - Exhibits a friendly, helpful, and courteous manner when dealing with customers and fellow team members. - Any and all duties as assigned.
Job ID
2021-78742
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
The following and other duties may be assigned as necessary: - Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of departmental customer service goals.    - Knowledge and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible. - Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction. - Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests. - Assists in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assists Food & Beverage Manager with administrative duties, as assigned. - Responsible for ensuring regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-81759
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
The following and other duties may be assigned as necessary: - Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of departmental customer service goals.    - Knowledge and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible. - Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction. - Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests. - Assists in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assists Food & Beverage Manager with administrative duties, as assigned. - Responsible for ensuring regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79059
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department, including the poker room area.  Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.  Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Ensures enforcement of games procedures and policies as outlined in company and department manuals and inaccordance with Internal Controls. Monitors for compliance. Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.  Responsible for the accountability of the chips, cards, dice and all other gaming equipment. Verifies table inventories and effectively manages table limits. Effectively handles customer concerns and requests. Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.  Assists with the overall integrity of daily Table Games operations.  Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters. Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.  May serve in the capacity up to the Table Games Shift Manager and/or Poker Manager level in their absence.
Job ID
2021-82426
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Works with Racing Secretary to analyze official past performance records to create and arrange races between horses of equal experience and ability. - Confers with Racing Secretary to plan types of races to schedule and to determine purse for each race. - Reviews applications requesting permission to enter and train horse for competition. - Accepts application and entrance fees from owners-trainers. - Registers names of persons having financial interest in horse. - Reviews racing information to be published in newspaper, racing form, and daily racing program. - Directs activities of workers engaged in duties such as compiling racing information and assigning stable space. - Records information regarding official racing result to keep file on each horse's ability.- Observes race to study ability and form of horse; verifies selection of entries. - Acts as liaison with horsemen on racing-related matters.
Job ID
2021-81749
Position Type
Regular Full-Time
Category
Other
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Responsible for clearing and resetting tables in assigned venue. - Continuously monitor tables to assess guests' needs in a courteous manner.  - Other customer service duties required as requested by restaurant supervisor in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.   - Responsible for clearing all tables and resetting them for new seating in accordance with venue standards. - Ensure each table is ready for guests' arrival in accordance with venue standards. - Responsible for approaching newly seated guests, serving bread, butter, water, etc., in a timely and pleasant manner working with servers to expedite service at all tables. - Perform service duties for servers by picking up their orders when ready in the kitchen and delivering them. - Monitor tables to assess guests' needs; anticipate and respond to guest requests when meal has been completed, keeping table clear to provide a clean, neat, eating area. - Restock and clean assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards. - Attendance at pre-shift meetings. - Responsible for maintaining a regular and consistent attendance record. - Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation. - Declare tips through time and attendance system at the end of each shift.
Job ID
2021-82108
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in-person contact on the casino floor.  Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. - Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the "mychoice" program. - Highly knowledgeable of Credit procedures, if applicable.  Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law. - Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well as during special events. - Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner. - Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability. - Utilizes telemarketing, correspondence, referrals, email, and events to solicit and grow existing business. - Achieves departmental sales and growth goals. - Develops in-house invitation lists for special events and other significant hosting events. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Attends and aids in the coordination of special events. - Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts. - Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.  Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems. - Establishes a direct line of communication with all service departments for the purpose of caring for various levels of players. - Monitors patron activity and profitability of all assigned players. - Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Provides assistance at special events as needed. - Provides professional representation on behalf of the Company at internal and external meetings and events. - Ensures interactions with internal and external guests follow the guidelines of customer service program. - Adheres to all Corporate and local policies, procedures, and operating guidelines. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.
Job ID
2021-80533
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
**This position is pending regulatory approval**- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in person contact on the casino floor.  Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the Marquee Rewards program. - Highly knowledgeable of credit procedures, if applicable.  Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events. - Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.  Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.
Job ID
2021-82032
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department, including the poker room area.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability. Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances.  Responsible for the accountability of the chips, cards, dice and all other gaming equipment. Assists with verifications of table inventories and effectively manages table limits. Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department. Maintains a continuous inspection of cards and dice ensuring the security of assigned table games during assigned shift. Shares responsibility for the overall integrity of daily operations on assigned shift. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters. Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix. May serve in the capacity up to the Table Games Shift Manager and/or Poker Manager level in their absence.
Job ID
2021-82425
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
Responsible for supervising staff and the overall daily management of a designated shift.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.  Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Provides oversight for all games and staff in Table Games on their assigned shift.  Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with  Internal Controls. Monitors for compliance. Effectively handles customer concerns and requests.  Makes final decisions in regards to service recovery. Responsible for the accountability of the chips, cards, dice and all other gaming equipment. Verifies table inventories and effectively manages table limits. Works closely with Vice President/Director/Manager to implement and oversee overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability. Maintains and processes all paperwork, logs, schedules, and communication pertaining to the Table Games department. Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.  Responsible for the overall integrity of daily operations on assigned shift. Understands and adheres to all bargaining unit agreements (where applicable). Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters. Authorized to approve patron credit lines in accordance with the HCPN Credit Committee directives and the PGCB regulations. Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.  
Job ID
2021-82431
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Greets guests with a smile, eye contact, and warm verbal greeting as per "Red Carpet Customer Service" guidelines and provides outstanding customer service.  - Establishes rapport with guests and creates a friendly and fun atmosphere. - Maintains well-groomed appearance in accordance with Food & Beverage Grooming Standards for Cocktail Servers at all times in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Responsible for prompt, efficient, and courteous beverage service to casino guests in accordance with HCPN policies, procedures, and standards. - Knowledge of PLCB and RG standards. - Knowledge of alcoholic and non-alcoholic beverages and awareness of new drink trends. - Monitors guests needs on a continuous basis and ensures all requests are promptly fulfilled. - Accurate and efficient use of POS system. - Monitors guests' alcohol intake in accordance with RAMP training. - Assists other Beverage personnel with maintenance such as sidework, opening/closing duties. - Participates as a team member with all servers, bartenders, barbacks, supervisors, and any other casino personnel to ensure efficient operations.
Job ID
2021-82102
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Greets guests with a smile, eye contact, and warm verbal greeting as per "Red Carpet Customer Service" guidelines and provides outstanding customer service.  - Establishes rapport with guests and creates a friendly and fun atmosphere. - Maintains well-groomed appearance in accordance with Food & Beverage Grooming Standards for Cocktail Servers at all times in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Responsible for prompt, efficient, and courteous beverage service to casino guests in accordance with HCPN policies, procedures, and standards. - Knowledge of PLCB and RG standards. - Knowledge of alcoholic and non-alcoholic beverages and awareness of new drink trends. - Monitors guests needs on a continuous basis and ensures all requests are promptly fulfilled. - Accurate and efficient use of POS system. - Monitors guests' alcohol intake in accordance with RAMP training. - Assists other Beverage personnel with maintenance such as sidework, opening/closing duties. - Participates as a team member with all servers, bartenders, barbacks, supervisors, and any other casino personnel to ensure efficient operations.
Job ID
2021-82100
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Prepare and cook food products according to standard recipes. - Transport, dish up, plate, and present food products for, menus to include various cooking methods such as broiling, roasting, sauteing, poaching, braising, boiling, and a la minute cooking in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Prepare, expedite, monitor, replenish, and/or transport meats, vegetables, soups, sauces, and other food items as indicated by production sheets.  - Report to Sous Chef at start of shift to receive instructions as daily specials or menu changes. - Arrange mise en place according posted instructions and menu requirements.  - Communicate station needs, waste, and discrepancies with immediate supervisor.  - As directed by supervisor, prepare and present menu items according to recipe specification and presentation photo.  - Assist in other areas of kitchen as directed by Sous Chef.  - interact with guests and coworkers in a professional, courteous manner.  - Maintain a clean and sanitary work area at all times.  - Perform other duties as assigned by supervisor.
Job ID
2021-82094
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Prepare and cook food products according to standard recipes. - Transport, dish up, plate, and present food products for, menus to include various cooking methods such as broiling, roasting, sauteing, poaching, braising, boiling, and a la minute cooking in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Prepare, expedite, monitor, replenish, and/or transport meats, vegetables, soups, sauces, and other food items as indicated by production sheets.  - Report to Sous Chef at start of shift to receive instructions as daily specials or menu changes. - Arrange mise en place according posted instructions and menu requirements.  - Communicate station needs, waste, and discrepancies with immediate supervisor.  - As directed by supervisor, prepare and present menu items according to recipe specification and presentation photo.  - Assist in other areas of kitchen as directed by Sous Chef.  - interact with guests and coworkers in a professional, courteous manner.  - Maintain a clean and sanitary work area at all times.  - Perform other duties as assigned by supervisor.
Job ID
2021-82059
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Prepare and cook food products according to standard recipes. - Transport, dish up, plate, and present food products for, menus to include various cooking methods such as broiling, roasting, sauteing, poaching, braising, boiling, and a la minute cooking in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Prepare, expedite, monitor, replenish, and/or transport meats, vegetables, soups, sauces, and other food items as indicated by production sheets.  - Report to Sous Chef at start of shift to receive instructions as daily specials or menu changes. - Arrange mise en place according posted instructions and menu requirements.  - Communicate station needs, waste, and discrepancies with immediate supervisor.  - As directed by supervisor, prepare and present menu items according to recipe specification and presentation photo.  - Assist in other areas of kitchen as directed by Sous Chef.  - interact with guests and coworkers in a professional, courteous manner.  - Maintain a clean and sanitary work area at all times.  - Perform other duties as assigned by supervisor.
Job ID
2021-79637
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Prepare and cook food products according to standard recipes. - Transport, dish up, plate, and present food products for menus to include various cooking methods such as broiling, roasting, saute, poaching, braising, boiling, and a la minute cooking in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Prepare, expedite, monitor, replenish, and/or transport meats, vegetables, soups, sauces, and other food items as indicated by production sheets.  - Report to Sous Chef at start of shift to receive instructions as daily specials or menu changes. - Arrange mise en place according posted instructions and menu requirements.  - Communicate station needs, waste, and discrepancies with immediate supervisor.  - As directed by supervisor, prepare and present menu items according to recipe specification and presentation photo.  - Assist in other areas of kitchen as directed by Sous Chef.  - interact with guests and coworkers in a professional, courteous manner.  - Maintain a clean and sanitary work area at all times.  - Perform other duties as assigned by supervisor.
Job ID
2021-82093
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Responsible for the collection and count of slot cash boxes from the gaming floor and the subsequent cash and ticket count conducted in the Count Room. - Responsible for the count of Poker and Table Game drop boxes and any other drops or counts for associated gaming revenues in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Comprehensive understanding of regulations pertaining to the work process. - Accurately report count results. - Complete daily maintenance of all Count Room equipment.
Job ID
2021-79143
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- The Table Games Dealer is responsible for dealing and conducting table game play while providing and maintaining an atmosphere of professionalism and integrity within the game. - As the Table Games Dealer, you will be responsible for ensuring gaming activity in your assigned table area is being conducted in accordance with all established rules and regulations while maintaining acceptable game pace and security to minimize potential theft. - As part of your Dealer responsibilities you will be required to provide customer service to all guests assuring that their experience is enjoyable and memorable as a means of promoting return visits by the guest. - This position is responsible for directly monitoring casino gaming activity in accordance with all applicable rules and regulations in order to assist in reaching profitability, guest satisfaction, and workforce strength and compliance goals.  - Provide encouragement, sets high expectations, and sets proud and positive examples necessary to ensure a fun, exciting, and professional working environment for our staff and a pleasant and entertaining experience for our guests. - Providing superior customer service in accordance with Red Carpet Service Standards. - Demonstrate knowledge of and the ability to deal table games offered by the casino.  - Reconcile potential conflicts with guests regarding the rules and conduct of game play.  - Responsible for game protection including the identification of potential card counters, game accuracy, and pace of table game play.  - Conduct all procedures associated with opening and closing the shift including preparing dice, cards and associated gaming equipment as well as accuracy completing all table games transactions required.  - Assist in the handling of all guest-related matters with positive outcomes on disagreements in a consistent, professional manner to ensure return visits.  - May be required to perform duties outside of normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity, or improved guest services.  - Participate in ongoing training and successful completion of additional games as deemed necessary. 
Job ID
2021-78522
Position Type
Regular Part-Time
Category
Hidden (15272)
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
Responsible for providing guidance and daily supervision to staff in the department.  Supports and administers operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.Responsible for supporting compliance to departmental budgets.Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. Supports maintaining of cost control methods and procedures by monitoring consistent pars and inventory in each restaurant. Assists Sous Chef with administrative duties.Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-81622
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Penn National Race Course

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