Penn National Gaming, Inc.

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Job Locations US-PA-Grantville
- Responsible for loading race horses in the starting gate before post time and serving as back-up for the Head Starter by performing the following duties in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Serve as a right hand for the Head Starter.- Maintain a log of all horses that come to the gate during training hours.- Log how the horse is handled while being loaded in the starting gate. This is called putting "Marks" on the horse.- The Starter is assigned a horse to handle. They must load the horse to the best of their ability with the information given. - Report any problems with the horses or the gate to the Head Starter.- Handle race horses and load into the starting gate.- Responsible for maintenance of the starting gate such as washing gate to keep it clean.- Inspect batteries for any problems.- Set numbers on top of the starting gate, making sure that the number on the stall matches the number assigned to the horse being loaded into the gate.- Morning work consists of schooling horses or breaking these horses from the gate. Once a new horse is ready, the Asst. Starter sends them to the Head Starter for an application for an OK card.- Have the trainer bring the horse to the gate in the mornings, continually, until the Head Starter feels the horse has overcome the problem and is taken off the Head Starter's list.- Also, working with horses that have some problems while trying to load them into the gate.- Must carry out all duties assigned by the Head Starter.
Job ID
2020-75601
Position Type
Regular Full-Time
Category
Racing
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Greet guests warmly and promptly with eye contact and enthusiasm per our "Red Carpet Customer Service" guidelines while providing quick and efficient service.- Handle guests' money transactions quickly and efficiently in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.- Responsible for receiving orders and payments for food, beverage, and retail items in a prompt and courteous manner.  - Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino.- Knowledge of and strict adherence to PLCB and RG standards.- Accurate and efficient use of POS system.- Keep work area neat; clean and restock assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards.  Responsible for emptying trash receptacles in accordance with venue guidelines.- Responsible for clearing and sanitizing all tables after the occupying guests vacate them. Responsible for removing dishes from tables and returning to dishwasher.- Maintain communication with servers and inform them when a table in their section has been seated.- Responsible for answering telephones and taking reservations if necessary.  Verify reservation, if required, before seating guests.- Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features.- Knowledge of all daily specials and featured menu items and their preparation.  Maintain communication with kitchen regarding "86 board" and availability of featured items.- Handle any guest complaints and resolve them quickly and courteously.  Answer guest questions and direct concerns to appropriate member of management.- Complete knowledge of all menu items and how each item is prepared.- Participate as a team member with all servers, buspersons, cooks, supervisors, and any other casino personnel to ensure efficient operations.
Job ID
2020-75097
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- This position assists the Facilities department in maintaining the property in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Assists in the repair of Table Games equipment within the Table Games pits.   - Perform maintenance and facilities tasks to support the facility operations. The daily maintenance and facilities tasks will include mechanical repairs, plumbing repairs, carpentry repairs, minor electrical repairs and HVAC when applicable, aesthetic repairs, and other tasks assigned by management.- Perform other tasks such as general installation or adjustment of equipment, moving offices, setting up marketing promotions, working on snow removal, cutting grass, and any other projects assigned to the department by upper management.- Complete work requests from beginning to end in a timely and effective manner.- Responsible for his/her own tools, and will keep tools clean and ready for work at all times. Able to borrow special tools and are fully responsible for these until they have been returned and accounted for.- Sign in at the beginning of shift and out at the end of shift.- Inform management or the Shift Lead on the progress of any tasks from previous shift, and pass on pertinent information before end of shift.- Communicate and interact professionally with co-workers and other departments.  Carry and respond to radio calls and shift telephone as requested.- Set up safety barriers and prepare work area prior to the start of any task that impacts guests or employees.- Perform tasks safely and apply all safety precautions and procedures that are applicable such as LOTO, MSDS, PPE, etc.- Perform tasks professionally and in a timely fashion in order to diminish the impact on guests and on-going operations.- Must be willing to work a flexible schedule.- Responsible for the security of all keys issued, keys in inventory, keys destroyed, and keys turned in by other employees.
Job ID
2020-75546
Position Type
Regular Full-Time
Category
Facilities/Marine
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- The HVAC Technician will perform preventative maintenance on the Heating, Venting, and Air Conditioning system and perform minor repairs to system in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Clean HVAC units based on the manufacturer's recommendation, or as the need arises.- Perform routine maintenance on all HVAC units, including changing filters, belts, and other parts when needed, or as recommended by the equipment manufacturer. - Track Freon, changing out major parts, such as compressors, fan motors, and complete units when necessary.- Daily tracking of parts, repairs, and maintenance schedules of all HVAC equipment.- Keep daily records of work performed on each piece of equipment, and submit to Journeyman Technician on a daily basis.- Set up protective barriers around work areas to ensure the safety of team members and guests.- Responsible for setting up HVAC shop/working area and assisting with keeping the work area clean and professionally organized.- Use lock out/tag out system when performing scheduled maintenance or making repairs to HVAC units.- Assist management in planning tasks related to the HVAC system, including changing duct design, relocating equipment, adding equipment, or eliminating equipment.- Learn the operational procedures for controlling the temperature and air quality in the casino, all public areas, and back-of-house areas.- Re-set temperatures and air changes as directed by management.- Respond to requests from other department managers and follow up with phone call or personal contact to ensure the comfort level of guests and team members.
Job ID
2020-75544
Category
Facilities/Marine
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Providing a “Wow” experience for every guest, every time, per the ACES Customer Service Program.- Develops a thorough understanding of player's club and remains current on all promotions and events.- Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy.- Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max.- Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.- Demonstrates proficiency in AS400 menus, Internal Controls, ACSC system, departmental policies/procedures, Federal Title 31 regulations, and any other functions associated with the successful operation of the Cashiers Cage and Hollywood Casino.- Serves as property ambassador and has solid overall knowledge of the property, including the casino.- Develops and maintains good relationships with loyal players in order to maximize opportunity for personalized experience and return visits.
Job ID
2020-75930
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Providing a “Wow” experience for every guest, every time, per the Red Carpet Customer Service Program.- Develops a thorough understanding of player's club and remains current on all promotions and events.- Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy.- Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max.- Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.- Demonstrates proficiency in AS400 menus, Internal Controls, ACSC system, departmental policies/procedures, Federal Title 31 regulations, and any other functions associated with the successful operation of the Cashiers Cage and Hollywood Casino.- Serves as property ambassador and has solid overall knowledge of the property, including the casino.- Develops and maintains good relationships with loyal players in order to maximize opportunity for personalized experience and return visits.
Job ID
2020-75551
Position Type
Regular Part-Time
Category
Players Services/Cage
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Perform to exceptional high standards the cleaning duties in public and back of house areas, as assigned, in order to achieve the cleanest, most confortable experience for our guest and fellow staff, in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Sweep and vacuum carpets and floors. - Mop floors. - Dust and polish fixtures, furniture, and flooring. - Clean windows and doors. - Wash and wipe down of stairwells, base boards, walls, waste cans, and other items as assigned. - Remove trash cans and debris. - Responsible for prompt attention to cleaning up spills or accidents or debris. - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services. - Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.
Job ID
2020-74868
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Ensure all public areas are cleaned and maintained on the night shift.  - Ensure employee and patron satisfaction is achieved through teamwork.  - Perform to exceptional high standards the cleaning duties in public and back of the house areas, as assigned, in order to achieve the cleanest, comfortable experience for our guests and fellow staff, in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.- Perform general cleaning duties in public areas of the Casino Facility. Areas may also include Casino gaming floor, banquet rooms, restaurants, retail shops, elevators, escalators, and back-of-house employee locations (e.g., locker rooms, administrative offices, etc.).- Carpet cleaning in halls and corridors, unobstructed, and obstructed spaces by cleaning edges, spot cleaning, and shampooing with specialized equipment, as directed. - Clean hard floor surfaces in halls and corridors, unobstructed, and obstructed spaces by dust mopping, wet mopping and rinsing, using equipment as directed. - Perform dusting and polishing duties on slot machines, artwork, pictures, walls, columns, stairwells, baseboards, waste cans, furniture, and fixtures to the highest established standards. - Perform cleaning duties on windows and doors while utilizing tools to achieve established high standards. - Remove all trash and debris; clean all trash cans in assigned zone areas. - Prompt attention to cleaning up spills or accidents or debris. - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services. - Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.
Job ID
2020-74869
Category
Housekeeping/EVS
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Must assist with all the morning work in the Racing Secretaries' Office.  This work includes; rider changes, producing the next day's program, getting entries filled and getting the overnight completed for the following race day.- Must act, at times, as Placing Judge. These duties include gathering all scratch information and changes and coordinating that data into the information system which produces the official track program and proof read all data entry.- During the race help keep patrons informed of the top four horses by posting numbers on the tote board and TV screens throughout the race until the horses are near the wire at which time the boards are cleared. As the horses cross the finish line the judges mark the order in which they have viewed. Verify the order of finish with the aid of the photo finish cameras and order photo to be printed for TV display if needed.- Must act, at times, as Paddock Judge.  These duties include observing the horses in the paddock prior to the running of a race, and records equipment used on the horses for racing, also ensures that a responsible trainer or groom is in the paddock to saddle the horse and prepare it for the race.  The Paddock Judge is also involved in seeing that a published workout is in the program or announced if not available by press time.- Must act, at times, as Identifier.  These duties include being responsible for foal papers, coggins test results and tattoos to be sure the correct horse is running in any given race.  The identifier goes to the paddock at race time and checks each horse's tattoo.- Must act, at times, as Patrol Judge. These duties include gathering, soliciting and processing a sufficient number of horses from horsemen to card the required amount of races. Assisting the Stewarts by viewing the races from a designated stand and submits to them the information regarding any infractions noticed in that area.- Must act, at times, as Clerk of Scales. These duties include processing the jockey's riding assignments, verifying the weight assigned is carried by the rider by weighing them on the scale and relay information regarding any changes to the Stewarts and public via the track Announcer.- When no rider is named for a horse or when a rider chooses to ride a horse other than the one he is named on, the Clerk seeks to get a replacement rider from the trainer or name one if the trainer cannot be reached. Verify that each rider scheduled to ride is in the jockey's quarters at the required times.- Must act, at times, as Claims Clerk.  These duties include delivering claim envelopes to the Steward Stand prior to the race to ensure the person trying to make the claim is in good standing with the Licensing and Bookkeeping Offices.  Once the claim is approved by the Stewards, the Clerk returns to the racing office with claim and follows up on what needs to be done, particularly if more than one person is trying to get the same horse.
Job ID
2020-75797
Position Type
Regular Full-Time
Category
Racing
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Officers are employed to protect property and life and enforce safety regulations by performing the following duties in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.- Perform and complete all duties necessary to comply with PGCB mandated requirements, which include but are not limited to, gaming-related drops, card and dice reconciliation, inspection, cancellation, and destruction, re-issuance of poker cards, and transport of locked chip carriers and documents to and from the Chip Bank.- Through alertness, diligence, specified procedures, and proactive attention to potential danger and security risks, the Security Officer shall protect our guests, our property, and our staff from harm or loss.- Patrol, periodically, buildings and grounds of the facility, as directed; or stand watch, as directed, at an assigned Security post, in order to oversee the comfort, safety, and security of our guests.- Examine various points of entry to determine that they are secure.- Conduct inspections, in accordance with procedures, to ensure equipment and facilities are in a safe condition.- Watch for and conduct timely reporting of irregularities such as fire hazards, leaking water pipes, and security doors left unlocked to the appropriate authority.- Guard against theft of company property.- Greet all guests and staff in a positive, friendly, and professional manner.- Regulate vehicle and pedestrian traffic at plant entrance to maintain orderly flow, as directed.- With care and professionalism, ensure compliance of Hollywood Casino's responsibility to prevent over-consumption of alcohol.
Job ID
2020-74412
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Responsible for managing the daily operations and directing the activities of the Security department to ensure goals and objectives are achieved.- Maintains and keeps updated list of trespassed guests.- Administers training programs for assigned personnel that will ensure effective security of gaming and money handing experience.- Responsible for the preparation and coordination of the annual budget, including the monitoring of facilities and expenses.- Develops, implements, and maintains required internal and external reporting procedures. Cooperates with federal, state, and local law enforcement agencies of mutual concern.- Responsible for providing exceptional Red Carpet Customer Service to all guests.
Job ID
2020-75496
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Responsible for circulating through an assigned area of the casino floor along with other team members to monitor guest service; handle all guest questions, problems, and requests in order to assist in reaching profitability, guest satisfacation, workforce strength, and compliance goals. - Ensure all guest-related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance with departmental standards.- Handle the payment of all manual, hand-paid slot machine jackpots.- Answer questions related to slot machines as well as general property information.- Promote features of the Slot Player's Club and assist in Slot promotions, as required.- Sign up guests into the Slot Player's Club.- Investigate and resolve issues relating to bill validators and slot gaming vouchers, including troubleshooting of basic bill validator and ticket printer problems.- Exchange large bills (currency) for smaller at the request of guests.- Assist with additional technical and service issues, as required.- Perform routine preventative maintenance on slot machines and related equipment as deemed necessary.
Job ID
2020-75799
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Responsible for the overall maintenance and repair of slot machines, slot systems, and related equipment; perform routine maintenance on machines in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.- Diagnose and repair all technical problems associated with slot machines and related equipment. Perform routine maintenance on all slot machines and related equipment per manufacturer's specifications.- Diagnose and repair all technical problems associated with ACSC slot system and the central control computer server system.- Install, remove, and modify slot machines and related equipment as directed, including full preparation of slot machines for play.- Generate computer reports relating to slot performance and maintenance, as required.- Assist with guest service problems and inquiries.
Job ID
2020-76279
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Penn National Race Course
Job Locations US-PA-Grantville
- Observe the facility via the CCTV system in a professional manner in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.- HCPN's Surveillance department employees shall be independent of all other departments.- A present or former Surveillance department employee may not accept employment as a key employee or gaming employee with the same licensee for whom he/she was previously employed as a Surveillance department employee unless 1 year has passed since the former Surveillance department employee worked in the Surveillance department. The present or former Surveillance department employee may file a written petition requesting the Board to waive this restriction and permit the employment of a present or former Surveillance department employee in a particular position. The Board may grant or deny the waiver upon consideration of the following factors: - Whether the former Surveillance department employee will be employed in a department or area of operation that the Surveillance department monitors.- Whether the surveillance and security systems of HCPN will be jeopardized or compromised by the employment of the former Surveillance department employee in the particular position.- Whether the former Surveillance department employee's knowledge of the procedures of the Surveillance department would facilitate the commission by any person of irregularities or illegal acts or the concealment of any actions or errors.- The clandestine monitoring of the gaming conducted at the slot machines. - The clandestine monitoring of the operations conducted at and in the Cashiers' Cage and any satellite cage.- The clandestine monitoring of the operations conducted at automated bill breaker machines, automated gaming voucher and coupon redemption machines, automated jackpot payout machines, and automated teller machines. - The clandestine monitoring of the count processes conducted in the Count Room.- The clandestine monitoring of the movement of cash and slot cash storage boxes.- The clandestine monitoring of the entrances and exits, the Gaming Floor, and the Count Room.- The clandestine monitoring of the gaming conducted at the table games.- The clandestine surveillance of the operation of any satellite cage or Poker Room Cage.- The clandestine surveillance of the storage areas used for the storage of chips, plaques, cards, dice, Sic Bo shakers, Pai Gow tiles, and other equipment used to conduct table games.- The video recording of movements of table games boxes.- Recording questionable activity for review and possible use as evidence in court.- Preparation of daily logs and complete incident reports as circumstances dictate.- When assigned to the CCTV monitoring room, “patrol” the facility through the use of pan, tilt, and zoom cameras and record all pertinent activity on the digital recording system.- Ensure compliance with applicable laws and regulations.- Ensure that proper security and chain of custody is maintained on all departmental evidence.- Perform other duties as assigned by the Surveillance Supervisor.
Job ID
2020-75796
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino at Penn National Race Course

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