Penn National Gaming, Inc.

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Job Locations US-WV-Charles Town
Job ID
2021-81148
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- Provides accurate and efficient dealing at assigned table game. - Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games. - Provides prompt, courteous, and accurate dealing at assigned table(s). - Adheres to all company and departmental policies and procedures and state regulations as it relates to this position. - Performs accurate chip and cash transactions. - Receives wagers from customers and pays the appropriate game outcomes. - Maintains game security and protects company assets at all times. - Assists customers in understanding the rules and ensures adherence to established policies and procedures. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
Job ID
2021-79321
Position Type
Regular Part-Time
Category
Hidden (15272)
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for managing social media accounts and advertising for the property. Liaison for property public relations. Develops implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.- Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to compliance and Executive Management. - Ensures live entertainment is properly communicated through all points of advertising and that it is monitored for accuracy.- Maintains strict confidentiality in all departmental and company matters.- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.Advertising:- Responsible for the management of all marketing support services to include advertising, public and community relations, and internal department requests. - Crafting press releases and media correspondence in relation to marketing programs or property advertising.- Accountable for all property signage and collateral.- Oversight of strategy, creation and budget of billboards, newspapers, radio, tv, on property signage, entertainment, community relations and social media.- Manages relationships with outside vendors to ensure timely, accurate, and cost-effective production campaigns.- Tracks all expenses and manages advertising monthly financial close process.- Identifies opportunities for community outreach.Social Media:- Responsible for guest correspondence on social media and review sites - Ensure social media and web is monitored for opportunities to engage in active and relevant conversations about the property. - Posts relevant content to channels according to property social media calendar.- Assist in brand management on social media channels.
Job ID
2021-80937
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
-Open Interviews: Thursdays from 3p-6p at the Casino! -11AM to 7PM Wednesday and Thursday off.- $12.00 HOUR- Prepares batch pastries including but not limited to: cookies, bread, cheesecake, cakes, French pastries, dessert bars, and small desserts.- Follows batch recipes on all desserts and makes as instructed by Assistant Pastry Chef.- Keeps Bakery clean at all times.- Ensures that the bakery service line is always stocked and ready for our guests.- Works closely with other departments to ensure that our guests receive the best dining experience we can offer.- Keeps dessert display stocked and ready, always looking fresh.- Keeps chocolate fountain topped and in a fresh appearance necessary for our guests' dining experience.- Ensures all waste is logged into the waste book.- Bakes bread, rolls, cakes, and pastries; performs any task assigned by Lead Cook.
Job ID
2021-80133
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
The following and other duties may be assigned as necessary: - Responsible for supervising and managing staff in the Banquet/Catering Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Records all Banquet Event Orders in the Delphi event management system. - Assists clients with any problems or special requests to ensure the best personal service to meet guests' needs.- Ensure that banquet/catering equipment is in proper operational condition and is cleaned on a regular basis while you keep all banquet/catering facilities are cleaned, vacuumed and properly stocked according to anticipated business volume.- Record deposits, forward checks to Accounting and coordinate billing and credit approval for Banquet/Catering clients.- Responsible for promoting, planning, coordinating, and supervising the execution of all event functions ensuring a top-notch dining experience. - Responsible for meeting and exceeding the monthly and annual revenue targets by generating brand-new and repeat business through referrals, telephone solicitation, direct mail, outside sales calls, networking and other community marketing techniques.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Assists in other areas of Food and Beverage as needed. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-81274
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- Open Interviews: Thursdays 3p-6p at the Casino! - Starting Pay: $10.00- Schedule: TBD- Benefits: Medical and other benefits, PTO (paid time off), Team Member discounts, Tuition Reimbursement, opportunity for growth and MORE!- Responsible for ensuring a consistent flow of services to guests and cocktail servers by assisting bartenders with their job functions.- Ensures that dirty ashtrays and used glassware are removed from bar tops, and that bar area and floors are clean.- Clears and wipes down tables in any lounge area absent of a cocktail server.- Maintains a clean work environment in accordance with Health Department standards.- Checks glass washers for proper chemicals.- Maintains par stock levels by placing orders for all bar supplies.- Receives and delivers products to appropriate outlet and stocks according to specifications.- Stocks and re-stocks bars throughout shift with all bar supplies, bar glasses, and ice as required.- Stocks server wells according to specifications with all products and supplies required.- Cuts fruit to specification and prepares all condiment caddies. - Collects all excess glasses from bars and restocks them in their appropriate outlet according to specification, along with retrieving bar glasses from dish areas. - Replaces and rotates draught beer kegs, liquor, and soda bag-in-boxes as required.- When assisting bartender with orders, makes eye contact, offers a greeting, and ends the interaction in a courteous way. - Continuously monitors bar to ensure that all guests are receiving beverage service in a timely manner. - Provides guests with property information, promotions, programs, and attractions.- Maintains a professional and neat appearance at all times.- Adheress to all departmental and company policies and procedures, and regulatory, state, and federal laws.
Job ID
2021-80418
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- Starting Pay: $5.15 (plus tips)- Schedule: TBD- Benefits: Medical and other benefits, PTO (paid time off), Team Member discounts, Tuition Reimbursement, opportunity for growth and MORE!- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.- Promotes casino events and programs. - Provides fast, friendly, professional beverage service to casino guests and Beverage Servers (e.g., 2 minute or less production cycle for 15 drink tray).- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with Beverage Servers, and presents drinks to guests or servers as required.- Slices and pits fruit as required.- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Works well with others, especially Beverage Servers, Bartenders, Barbacks, Beverage Supervisor, and Slots Supervisor.- Maintains a clean and stocked workstation in accordance with established health and safety guidelines.
Job ID
2021-80419
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- Provides fast, friendly, professional, and responsive customer service to restaurant guests. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play. - Provides personalized service during guest interactions. - Removes dirty dishes, linen, glassware, and flatware from table and counter tops and transports items to designated area. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required. - Operates and maintains equipment as required in accordance with established guidelines and safety procedures. - Removes and properly disposes of all debris accumulated in restaurant and service stations in accordance with departmental procedures. - Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock from warehouse area and/or warehouse inventory in accordance with procedure. - Resets tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications. - Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attends to guest needs) as required. - Provides fast, friendly, professional and responsive customer service to food servers and restaurant host/hostess.
Job ID
2021-80422
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- Starting Pay: $11.00- Schedule: Overnights, off on Wed. and Thurs. - Benefits: Medical and other benefits, PTO (paid time off), Team Member discounts, Tuition Reimbursement, opportunity for growth and MORE!- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.- Resolves service issues according to the service recovery toolbox.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.
Job ID
2021-80484
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards. - Resolves service issues according to the service recovery toolbox. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.
Job ID
2021-80426
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- Cleans bathrooms and replenishes supplies.- Maintains offices, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, escalators and VLT Machines other work areas. - Dusts high areas, including televisions, plants, plexi-glass panels and tops of VLT machines. - Performs preventative maintenance on all janitorial equipment. - Sweeps and picks trash off floors, including entrances and apron. - Cleans spills. - Wipes off VLT Machines and cleans between them. - Washes windows, door panels, and sills. - Empties wastebaskets, and empties and cleans ashtrays, including those at entrances and on the apron. - Dry cleans carpets. - Cleans mirrored ceilings. - Keeps storage rooms clean and organized. - Delivers cleaning and paper supplies. - Answers guest's questions about the facility. - You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests.  This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2021-79062
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- Starting Pay: $12.00- Schedule: nights, off Mon, Tues and Wed- Benefits: Medical and other benefits, PTO (paid time off), Team Member discounts, Tuition Reimbursement, opportunity for growth and MORE!- Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles.- Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked.- Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes servings to fill orders.- Washes, peels, cuts, and shreds vegetables and fruits to prepare them for use.- Butchers chickens, fish, and shellfish.- Cuts, trims, and bones meat prior to cooking.- Bakes bread, rolls, cakes, and pastries.- Ensures kitchen is clean and organized upon closing. - Any task assigned to you by your lead cook, sous chef, room chef and or Restaurant Manager.- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests.  This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2021-80489
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station. - Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients). - Prepares food items per guest order as required including, but not limited to, breakfast items, entrees, and desserts according to guest request  - Employs proper cooking methods, cooks to specifications, and handles, stores, and rotates food properly in accordance with established health and safety standards. - Slices, dices, chops, and prepares raw products. - Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes plates as required. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Maintains par levels of operating supplies and food product for each workstation, obtaining replacement stock from warehouse inventory in accordance with procedure. - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures. - Provides personalized service and uses guests’ names when possible. - Knows and promotes current casino events and programs and can give guests directions to all casino areas.
Job ID
2021-80421
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station. - Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients). - Prepares food items per guest order as required including, but not limited to, breakfast items, entrees, and desserts according to guest request  - Employs proper cooking methods, cooks to specifications, and handles, stores, and rotates food properly in accordance with established health and safety standards. - Slices, dices, chops, and prepares raw products. - Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes plates as required. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Maintains par levels of operating supplies and food product for each workstation, obtaining replacement stock from warehouse inventory in accordance with procedure. - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures. - Provides personalized service and uses guests’ names when possible. - Knows and promotes current casino events and programs and can give guests directions to all casino areas.
Job ID
2021-80427
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- Starting Pay: $12.00- Schedule: 4:30a-12:30p- Benefits: PTO (paid time off), Team Member discounts, Tuition Reimbursement, opportunity for growth and MORE!- Performs the collection and count of soft drop for gaming machines with the focus on accuracy. Transports all collected boxes to the Count Room.- Accurately counts table drop and reconciles paperwork to the system reports for table transactions.- Removes cash boxes, opens bill changer units and drop cabinets using operations and security keys. Ensures key controls procedures are adhered to.- Responsible for the removal and replacement of cash boxes from the gaming machines and onto assigned carts. - Responsible for operating currency counting equipment.- Responsible for packaging currency into predetermined amounts for later use by the Cage or for deposit.- Completes all necessary paperwork and reports.- Adheres to regulatory, departmental and company policies.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.- Maintains complete confidentiality of all company information at all times.- Ensures behavior and appearance are in compliance with established standards.- Maintains a professional work environment with management and staff. - Participates in meetings and trainings as required.- Performs all job duties in a safe and responsible manner.- Performs other duties as may be assigned by department and/or company management.- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2021-79865
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- Prepares tableware for washing. - Collects all soiled pots; washes and restacks cleaned pots on shelves. - Responsible for removal of garbage and refuse. - Mops and sweeps floors. - Washes walls and ceiling tiles. - Cleans and sanitizes all cooking equipment. - Responsible for proper maintenance and distribution of company assets. - Sets up dishwashing machine. - Stacks and stores clean dishes in proper kitchen areas.
Job ID
2021-80428
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- Adhere to all Food and Beverage Policies. - Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees. - Understand and perform opening station requirements. - Stock condiment station(s) with appropriate food, beverage, and paper products; identify and perform product rotation requirements. - Welcome all guests with a SMiLE and sincere greeting. - Remove food trays from dining room. - Remove trash from dining room and place into trash hauler(s). - Maintain cleanliness and orderliness of dining room tables, chairs, and banquettes. - Maintain cleanliness of dining room floors. - Maintain cleanliness of dining room trash receptacles. - Maintain cleanliness of area’s counter, glass, and brass. - THANK all guests and wish them well. - Maintain work station in a clean, safe, and sanitized manner at all times. - Communicate guests’ issues, concerns, and/or problems to management. - Understand and adhere to all board of health, property, and departmental safety practices. - Understand and perform closing station requirements.
Job ID
2021-80425
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Keeps designated working area clean and organized; assists in maintaining cleanliness of Dining Room, including host stand area, as necessary or required, in accordance with established health and safety standards. - Resolves service issues according to the service recovery toolbox. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.
Job ID
2021-80423
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Keeps designated working area clean and organized; assists in maintaining cleanliness of Dining Room, including host stand area, as necessary or required, in accordance with established health and safety standards. - Resolves service issues according to the service recovery toolbox. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.
Job ID
2021-80424
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Charles Town Races
Job Locations US-WV-Charles Town
- Complies with all applicable rules and regulations of the West Virginia Racing Commission and the West Virginia Department of Health & Human Resources, Office of EMS.  - Complies with the Security/EMS Department Standard Operating Procedures. - Complies with the Exposure Control Policies for blood-borne and air-borne pathogens.  - Attends all mandatory EMS Department meetings and training classes. - Conducts patient care equipment inspections and ensures proper stocking at the beginning of each shift.  - Cleans and/or decontaminates durable patient care equipment  - Clean and/or decontaminates the ambulances as needed.  - Restocks expendable supplies and disposable equipment utilized for patient care immediately after the incident. - Performs assessments and treatment of trauma and medical patients in accordance with the current West Virginia Basic Life Support Protocols.  - Performs appropriate basic interventions for trauma and medical patients in accordance with current West Virginia Basic Life Support Protocols.  - Operates telephone and radio communications equipment effectively to transmit patient information to the appropriate care facility and/or with Security Control.  - Provides verbal reports of patient interactions and conditions to incoming EMS units, receiving facilities, doctors, and nurses involved in the patients’ care. - Provides written documentation of patient care assessments, conditions, interventions, and outcome on West Virginia run report prior to leaving the hospital.  - Provides written documentation of exposures to blood or body fluids immediately in accordance with the Security/EMS Department/CTRS Exposure Control Policy.  - Assists EMS Department Staff when requested within the EMT-B scope of practice.  - Works with other licensed EMS agencies as needed for our operation or in a Mass Casualty incident situation.  - Maintains complete patient confidentiality and company information at all times. - Works longer than scheduled shifts as situations may dictate. - Performs all job duties in a safe and responsible manner.  - Performs other duties as may be assigned by department and/or company management.
Job ID
2021-79241
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino at Charles Town Races

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