Penn National Gaming, Inc.

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Job Locations US-WV-Charles Town
- OptImIzes revenue tHRough tImely and accurate bookIng of hotel, restaurant, and gamIng event reservatIons.� - ProvIdes Red Carpet Customer ServIce to all guests wIth a goal to exceed theIr expectatIons. - AttentIvely processes, coordInates, and dIstrIbutes IncomIng telephone InquIrIes and InformatIon servIces. - Promotes property servIces, facIlItIes, and outlets; provIdes guests wIth InformatIon such as local attractIons, dIrectIons, and gamIng floor actIvItIes. - Responds to guest requests promptly and courteously and resolves mInor guest complaInts to the satIsfactIon of the customer; Informs leadershIp of major problems, complaInts, dIsturbances, or dIssatIsfIed guests. - Books accurate hotel reservatIons vIa telephone and emaIl Into the property management system. - Books accurate guest restaurant reservatIons Into OpenTable reservatIon system. - Books thorough gamIng and mychoIce player marketIng event reservatIons utIlIzIng marketIng-generated database. - Thorough knowledge of mychoIce player program and delIvers attentIve servIce and recognItIon to all mychoIce members. - Completes shIft checklIst tasks, to Include but not be lImIted to prIntIng hotel arrIvals lIsts, verIfyIng guest reservatIon InformatIon, generatIng daIly operatIons brIef, verIfyIng and processIng Inter-departmental emaIls, etc. - Thorough knowledge of Emergency Procedures and CrIsIs CommunIcatIons materIal. - Informed of all guest functIons, events, tournaments, concerts, and actIvItIes at HCCTR. - ProvIdes a professIonal Image at all tImes; adheres to appearance and dress standards. - ActIvely supports company polIcIes and procedures and partIcIpates In HCCTR programs.
Job ID
2020-76098
Position Type
Regular Part-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Removes cash boxes and drop buckets; opens bIll changer unIts and drop cabInets usIng operatIons and securIty keys. - Places set of alternate empty boxes Into bIll changers and drop buckets Into drop cabInets. - Transports all collected cash boxes and drop buckets to the Count Room. - Operates automated currency equIpment to count and process currency removed from the cash boxes and operates scales and coIn/token countIng equIpment to count process coIn/tokens removed from drop buckets. - Prepares Drop Bucket and Cash Storage Box Report wIth supportIng documentatIon obtaIned from the countIng of the cash boxes and drop buckets. - ResponsIble for packagIng currency and coIn/tokens Into predetermIned amounts for later use by the CashIers' Cage or the deposIt. - ResponsIble for ImpressIng vIdeo lottery termInal hopper storage area and change machInes on a schedule and as needed basIs. - Ensures key control procedures are adhered to. - Opens slot base cabInets usIng desIgnated keys. - Removes full coIn buckets from the vIdeo lottery termInals. - Places set of alternate empty buckets under vIdeo lottery termInals. - Transports the verIfIed coIn/slot tokens to the CashIers' Cage vault.  You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2020-76288
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Removes cash boxes and drop buckets; opens bill changer units and drop cabinets using operations and security keys.- Places set of alternate empty boxes into bill changers and drop buckets into drop cabinets.- Transports all collected cash boxes and drop buckets to the Count Room.- Operates automated currency equipment to count and process currency removed from the cash boxes and operates scales and coin/token counting equipment to count process coin/tokens removed from drop buckets.- Prepares Drop Bucket and Cash Storage Box Report with supporting documentation obtained from the counting of the cash boxes and drop buckets.- Responsible for packaging currency and coin/tokens into predetermined amounts for later use by the Cashiers' Cage or the deposit.- Responsible for impressing video lottery terminal hopper storage area and change machines on a schedule and as needed basis.- Ensures key control procedures are adhered to.- Opens slot base cabinets using designated keys.- Removes full coin buckets from the video lottery terminals.- Places set of alternate empty buckets under video lottery terminals.- Transports the verified coin/slot tokens to the Cashiers' Cage vault.
Job ID
2020-75316
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Responsible for directing the overall operations and staff of the department including Database, Advertising, Promotions/Events, Social Media, Entertainment and Public Relations.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in all areas of responsibility.- Assists VP in developing and executing strategic marketing plan to include marketing reinvestment, direct marketing, advertising, public relations/community relations, and entertainment for the properties which generates trial and builds long term relationships with customers and strengthens the brand value.- Responsible for assessing, anticipating and reacting to the competitive marketplace in regard to marketing strategies, programs, campaigns, and promotions.  Conducts periodic competitive shops.- Builds long term relationships with customers to strengthen the brand value.- Ensures that scheduling is done in an effective and efficient manner to support all marketing initiatives while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. - Ensures effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.  - Ensures coordination with IT to ensure all resources are available to run programs. - Expertise with all company Brand programs and systems and provides input to improve Brand direct marketing efforts. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.- Must follow new PPE and safety guidance designed to safeguard self, fellow team members, and guests.  This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning the workstation as necessary.
Job ID
2020-75538
Position Type
Regular Full-Time
Category
Marketing/ Entertainment
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Responsible for directing the overall operations and staff of the Player Development department.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives- Develops and implements marketing strategies to maximize volume and market share; investigates potential opportunities for incremental revenue.- Builds loyalty and develops sustained effective relationships among valued VIP customers; establishes and maintains relationships with industry influencers and key community and strategic partners.- Setting measurable goals for Player Development staff with regards to growing high end play, in addition to generating more play out to the current database. - Ensures that scheduling is done in an effective and efficient manner to ensure coverage at peak time to support VIP customers and events, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. Ensure effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets. - Actively supervises the successful completion of host special events on property, collaborating with other department as needed.- Responsible for vendor coordination, management and negotiation.  Responsible for accuracy and timeliness of all charges and payments relating to vendor efforts.- Ensures effective utilization and maintenance of CRM system.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75380
Position Type
Regular Full-Time
Category
Player Development
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Prepares tableware for washIng. - Collects all soIled pots; washes and restacks cleaned pots on shelves. - ResponsIble for removal of garbage and refuse. - Mops and sweeps floors. - Washes walls and ceIlIng tIles. - Cleans and sanItIzes all cookIng equIpment. - ResponsIble for proper maIntenance and dIstrIbutIon of company assets. - Sets up dIshwashIng machIne. - Stacks and stores clean dIshes In proper kItchen areas.  You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests.  This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary
Job ID
2020-76233
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Prepares tableware for washing.- Collects all soiled pots; washes and restacks cleaned pots on shelves.- Responsible for removal of garbage and refuse.- Mops and sweeps floors.- Washes walls and ceiling tiles.- Cleans and sanitizes all cooking equipment.- Responsible for proper maintenance and distribution of company assets.- Sets up dishwashing machine.- Stacks and stores clean dishes in proper kitchen areas.
Job ID
2020-75070
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Adhere to all Food and Beverage Policies.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees.- Understand and perform opening station requirements.- Stock condiment station(s) with appropriate food, beverage, and paper products; identify and perform product rotation requirements.- Welcome all guests with a SMILE and sincere greeting.- Remove food trays from dining room.- Remove trash from dining room and place into trash hauler(s).- Maintain cleanliness and orderliness of dining room tables, chairs, and banquettes.- Maintain cleanliness of dining room floors.- Maintain cleanliness of dining room trash receptacles.- Maintain cleanliness of area’s counter, glass, and brass.- THANK all guests and wish them well.- Maintain work station in a clean, safe, and sanitized manner at all times.- Communicate guests’ issues, concerns, and/or problems to management.- Understand and adhere to all board of health, property, and departmental safety practices.- Understand and perform closing station requirements.
Job ID
2020-75594
Category
Food and Beverage
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles.- Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked.- Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes servings to fill orders.- Washes, peels, cuts, and shreds vegetables and fruits to prepare them for use.- Butchers chickens, fish, and shellfish.- Cuts, trims, and bones meat prior to cooking.- Bakes bread, rolls, cakes, and pastries.- Ensures kitchen is clean and organized upon closing.- Any task assigned by Lead Cook, Sous Chef, Room Chef, and/or Restaurant Manager.
Job ID
2020-75067
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Maintains offices, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, escalators and VLT Machines other work areas.- Sweeps floors and walkways.- Washes windows, door panels, and sills.- Empties wastebaskets, and empties and cleans ashtrays.- Replenishes bathroom supplies.- Keeps storage rooms clean and organized.- Delivers cleaning supplies and paper products.- Answers guest's questions about the facility.- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests.  This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2020-76058
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
SUMMARYThe Executive Casino Host position is responsible for developing and maintaining valuable relationships with VIP players through marketing measures and exceptional customer service skills. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with VIP players to grow VIP player base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages VIP customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide VIP guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Devotes significant time being visible and available on the casino floor in order to meet and greet VIP guests during individual visits as well during special events. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Resolves VIP guest opportunities, conflicts, and complaints on behalf on the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit high value players and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs and enhance customer service levels. - Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.  Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for high value players.- Monitors patron activity and profitability of all assigned VIP players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelinesResponsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2020-75083
Position Type
Regular Full-Time
Category
Player Development
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
#NAME?
Job ID
2020-76230
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- ProvIdes fast, frIendly, professIonal, and responsIve customer servIce to restaurant guests and restaurant staff. - Operates a cash regIster/POS System, rIngIng proper amount Into the regIster and gIvIng the guest or server the correct change; accounts for all cash, charge, and complImentary sales accordIng to establIshed procedure; maIntaIns IntegrIty of all fInancIal controls and responsIbIlItIes. - Keeps desIgnated workIng area clean and organIzed; assIsts In maIntaInIng cleanlIness of DInIng Room, IncludIng host stand area, as necessary or requIred, In accordance wIth establIshed health and safety standards. - Resolves servIce Issues accordIng to the servIce recovery toolbox. - Knows and promotes current casIno events and programs and can gIve guests dIrectIons to all casIno areas. - Thanks customers, InvItes them back, wIshes them luck, and makes It easy for them to get back In play.
Job ID
2020-76065
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- ProvIdes fast, frIendly, professIonal, and responsIve customer servIce to restaurant guests and restaurant staff. - Operates a cash regIster/POS System, rIngIng proper amount Into the regIster and gIvIng the guest or server the correct change; accounts for all cash, charge, and complImentary sales accordIng to establIshed procedure; maIntaIns IntegrIty of all fInancIal controls and responsIbIlItIes. - Keeps desIgnated workIng area clean and organIzed; assIsts In maIntaInIng cleanlIness of DInIng Room, IncludIng host stand area, as necessary or requIred, In accordance wIth establIshed health and safety standards. - Resolves servIce Issues accordIng to the servIce recovery toolbox. - Knows and promotes current casIno events and programs and can gIve guests dIrectIons to all casIno areas. - Thanks customers, InvItes them back, wIshes them luck, and makes It easy for them to get back In play. You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests.  This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary
Job ID
2020-76229
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Performs maintenance service and repairs of plumbing, carpentry, painting, plastering, and machine service.- Performs diagnostics and maintenance on rubber, tar, and metal roofing systems.- Performs wall vinyl repair and replacement, drywall installation and finishing, ceiling tile, floor tile, masonry, carpet repair and installation.- Responsible for changing light bulbs and cleaning fixtures.- Tracks par stock and inventory.- Responsible for assisting with snow removal, if applicable.- Practices safe working conditions.- Operates and repairs automatic key card reading systems.- Operates and repairs in room safes.- Responsible for the maintenance of in-room through wall HVAC systems.- Responsible for the maintenance of commercial washing and drying machines.- Required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2020-75516
Position Type
Regular Full-Time
Category
Facilities/Marine
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Cleans bathrooms and replenishes supplies.- Maintains offices, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, escalators and VLT Machines other work areas. - Dusts high areas, including televisions, plants, plexi-glass panels and tops of VLT machines.- Performs preventative maintenance on all janitorial equipment. - Sweeps and picks trash off floors, including entrances and apron. - Cleans spills. - Wipes off VLT Machines and cleans between them. - Washes windows, door panels, and sills. - Empties wastebaskets, and empties and cleans ashtrays, including those at entrances and on the apron. - Dry cleans carpets. - Cleans mirrored ceilings. - Keeps storage rooms clean and organized. - Delivers cleaning and paper supplies. - Answers guest's questions about the facility. - You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests.  This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2020-75806
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Supervises, assigns work tasks, and coordinates activities of Dining Room personnel to provide fast and courteous service to guests.- Greets guests with a sincere and friendly welcome, escorts them to tables, introduces server, and provides menus.- Adheres to concessions and beverage policies.- Schedules dining reservations and arranges parties or special services for diners.- Communicates guests’ comments and concerns to management.- Inspects Dining Room serving stations for neatness and cleanliness, and requisitions table linens and other Dining Room supplies for tables and serving stations.- Assists in table clears and resets.- Collects payment from customers, when necessary or directed by Room Manager.- Totals receipts at end of shift to verify sales and clears cash register.- Completes any task assigned by Dining Room Manager, supervisor, Chef, or Maitre D’.
Job ID
2020-75077
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Receives soiled linen by bag, cart, or chute from floors.- Sorts all articles; inspects all laundry and linens and records all damaged or stained items.- Assists in the removal of soiled linen from vacant guest rooms, as well as from housekeeper carts on the guest floors and brings them to the laundry facility.- Receives linen deliveries from outside vendor and verifies quantities received versus quantities sent out.- Operates washers and dryers properly according to the recommended capacity and other guidelines.- Ensures necessary chemicals are added in the correct quantities at the proper times during the cycles.- Folds and stores clean linens and irons table linen by hand if necessary.- Assists in completing regular linen and terry inventories.- Assists in re-stocking maid carts with fresh linen.- Assists in re-stocking maid caddies with supplies.- Informs Housekeeping Manager of any malfunctioning equipment.- Reports lost and found items to Housekeeping Manager.- May be cross-trained to assist with Guest Room Cleaning or Public Area Cleaning.- Responds quickly and courteously to guest requests.- Follows all company/departmental policies, procedures, and standards.- Thoroughly familiar with all related HAZCOM information, MSDS for any chemicals in use, Blood Borne Pathogen prevention and response.- Follows all Safety handling procedures and is familiar with Emergency Procedures.- Presents a professional image at all times through appearance and behavior.- Assists with luggage storage and rooming a guest as requested by Guest Reception.- Actively participates in all hotel meetings, training, Task forces, programs, events, etc.- Other duties as assigned.
Job ID
2020-75062
Position Type
Regular Part-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
#NAME?
Job ID
2020-76114
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Supplies rooms with all amenities and linens.- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by Inspector, Housekeeping Lead, Supervisor, or Manager.- Cleans all windows and mirrors, dusts, and sanitizes bathrooms in guest rooms.- Vacuums and cleans carpeted areas and behind furniture.- Assures that every room is clean and everything in room is in proper working order.- Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels, and all amenities.- Ensures all linens and terry are without defect.- Completes daily housekeeping reports, if necessary.- Works as a team with other employees.- Responsible for providing exceptional Red Carpet Customer Service to all guests.- Properly reports and turns in all lost and found items.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Reports all safety hazards or maintenance deficiencies for proper handling.- Maintains and cleans all equipment used throughout the course of a shift.
Job ID
2020-75064
Position Type
Regular Part-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino at CharlesTown

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