Penn National Gaming, Inc.

Career Opportunity Listings


The list below (and on subsequent pages if applicable) are the current opportunities based on your search. To view the details, click on the Job Title.



Use this form to perform another job search

The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results Page 1 of 2

Job Locations US-WV-Charles Town
Job ID
2020-77295
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Performs the collection and count of soft drop for gaming machines with the focus on accuracy. Transports all collected boxes to the Count Room.- Accurately counts table drop and reconciles paperwork to the system reports for table transactions.- Removes cash boxes, opens bill changer units and drop cabinets using operations and security keys. Ensures key controls procedures are adhered to.- Responsible for the removal and replacement of cash boxes from the gaming machines and onto assigned carts. - Responsible for operating currency counting equipment.- Responsible for packaging currency into predetermined amounts for later use by the Cage or for deposit.- Completes all necessary paperwork and reports.- Adheres to regulatory, departmental and company policies.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.- Maintains complete confidentiality of all company information at all times.- Ensures behavior and appearance are in compliance with established standards.- Maintains a professional work environment with management and staff. - Participates in meetings and trainings as required.- Performs all job duties in a safe and responsible manner.- Performs other duties as may be assigned by department and/or company management.- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2021-77999
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
This position is pending regulatory approval.- Responsible for directing the overall operations and staff of the CRM team for assigned region. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Leads the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic personalization and promotional strategies.- Defines combined functionality of new and existing marketing channels.  Develops realistic and executable road maps for successful function.- Oversees strategic planning and creation of CRM campaigns in near real time communication through multiple channels.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to Executive Management.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as a positive and innovative ambassador for CRM team. Implements innovative business trends to ensure campaign success.- Works closely with Corporate IT to supervise data flows, upgrades, testing, troubleshooting and version control of the CRM platform and business intelligence tools.- Ensures offers are pushed out successfully by CRM time in real time.- Monitors competitor CRM and loyalty programs and proactively implements positive changes into current CRM strategy. Continuously improves program performance, player value, and profitability by testing and adopting best practices in real time.- Analyzes customer data, defines actionable segments and creates targeted lifetime value/customer life-cycle engagement campaigns and programs.- Responsible for overall retained player marketing initiatives; player retention & re-engagement; promotion and bonus campaign planning and execution (ROI analysis); executing, reporting, and iterating marcomms plan (incl player bonus liability); content and creative management; and holistic marcomms omni-channel management (email, website, SMS, push, player inbox, phone, direct mail, and social).- Works closely with the VP Marketing to develop and enhance KPIs to manage and support the success of the CRM marketing channels, campaigns, and programs.- Works closely with the marketing analytics team to build and monitor dashboards to track and optimize CRM channel performance. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-77201
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Prepares tableware for washIng. - Collects all soIled pots; washes and restacks cleaned pots on shelves. - ResponsIble for removal of garbage and refuse. - Mops and sweeps floors. - Washes walls and ceIlIng tIles. - Cleans and sanItIzes all cookIng equIpment. - ResponsIble for proper maIntenance and dIstrIbutIon of company assets. - Sets up dIshwashIng machIne. - Stacks and stores clean dIshes In proper kItchen areas.  You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests.  This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2020-76880
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- - Prepares tableware for washing.- - Collects all soiled pots; washes and restacks cleaned pots on shelves.- - Responsible for removal of garbage and refuse. - Mops and sweeps floors. - Washes walls and ceiiIng titles.- - Cleans and sanitizes all cooking equipment.- - Responsible for proper maintenance and distribution of company assets.- - Sets up dishwashing machine.- - Stacks and stores clean dishes in proper kitchen areas.  You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests.  This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2020-76881
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Starting Pay: $10.00- Schedule: Part Time, Friday and Saturday 6PM to 2AM Sunday 1PM to 9PM- Benefits: PTO (paid time off), Team Member discounts, Tuition Reimbursement, opportunity for growth and MORE!- Collects all soiled pots; washes and restacks cleaned pots on shelves- Responsible for removal of garbage and refuse- Mops and sweeps floors- Washes walls and ceiling tiles- Cleans and sanitizes all cooking equipment- Responsible for proper maintenance and distribution of company assets- Sets up dishwashing machine- Stacks and stores clean dishes in proper kitchen areas.
Job ID
2021-77687
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Prepares tableware for washing. - Collects all soiled pots; washes and restacks cleaned pots on shelves. - Responsible for removal of garbage and refuse. - Mops and sweeps floors. - Washes walls and ceiling tiles. - Cleans and sanitizes all cooking equipment. - Responsible for proper maintenance and distribution of company assets. - Sets up dishwashing machine. - Stacks and stores clean dishes in proper kitchen areas.
Job ID
2020-77607
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Starting Pay: $10.50 - Schedule: overnights and weekends- Benefits: Medical and other benefits, PTO (paid time off), Team Member discounts, Tuition Reimbursement, opportunity for growth and MORE!- Stock condiment station(s) with appropriate food, beverage, and paper products; identify and perform product rotation requirements.- Welcome all guests with a SMILE and sincere greeting.- Remove food trays from dining room.- Remove trash from dining room and place into trash hauler(s).- Maintain cleanliness and orderliness of dining room tables, chairs, and banquettes.- Maintain cleanliness of dining room floors.- Maintain cleanliness of dining room trash receptacles.- Maintain cleanliness of area’s counter, glass, and brass.- THANK all guests and wish them well.- Maintain work station in a clean, safe, and sanitized manner at all times.- Communicate guests’ issues, concerns, and/or problems to management.- Understand and adhere to all board of health, property, and departmental safety practices. 
Job ID
2020-77432
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles.- Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked.- Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes servings to fill orders.- Washes, peels, cuts, and shreds vegetables and fruits to prepare them for use.- Butchers chickens, fish, and shellfish.- Cuts, trims, and bones meat prior to cooking.- Bakes bread, rolls, cakes, and pastries.- Ensures kitchen is clean and organized upon closing.- Any task assigned by Lead Cook, Sous Chef, Room Chef, and/or Restaurant Manager.
Job ID
2020-75067
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Responsible for maintenance of lawn and/or grass using mowers, edgers, and trimmers.- Rakes and maintains leaves, plants, flowers, trees, or shrubs.- Cleans up trash in parking lots/garages and exterior grounds.- Empty and clean trash containers.- Assist in snow removal and cleanup.- Assists in overall maintenance of grounds using equipment such as power washers, sweeper truck, lawn mowers, weed eaters, trimmers, edgers, etc.- Fastens attachments such as grader, harrows, floats, and rollers to tractors with hitch pins.- Releases brakes, shifts gears, and depresses accelerator or move throttle to control forward and backward movement of tractor.- Steers tractor by turning steering wheel and depressing brake pedals.- Assists in maintaining the integrity of the racing surface.- Delivers sand and clay to racetrack and barn areas.- Must clean all equipment used.- Must report problems with machinery or attachments to Motor Pool.- Assists all areas of the department when needed.- Assists with transportation of disabled horses.- Raking material around the racing surface.- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2020-77309
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Responsible for maintenance of lawn and/or grass using mowers, edgers, and trimmers.- Rakes and maintains leaves, plants, flowers, trees, or shrubs.- Cleans up trash in parking lots/garages and exterior grounds.- Empty and clean trash containers.- Assist in snow removal and cleanup.- Assists in overall maintenance of grounds using equipment such as power washers, sweeper truck, lawn mowers, weed eaters, trimmers, edgers, etc.- Fastens attachments such as grader, harrows, floats, and rollers to tractors with hitch pins.- Releases brakes, shifts gears, and depresses accelerator or move throttle to control forward and backward movement of tractor.- Steers tractor by turning steering wheel and depressing brake pedals.- Assists in maintaining the integrity of the racing surface.- Delivers sand and clay to racetrack and barn areas.- Must clean all equipment used.- Must report problems with machinery or attachments to Motor Pool.- Assists all areas of the department when needed.- Assists with transportation of disabled horses.- Raking material around the racing surface.- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2020-77310
Position Type
Regular Part-Time
Category
Facilities & Marine
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Maintains offices, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, escalators and VLT Machines other work areas.- Sweeps floors and walkways.- Washes windows, door panels, and sills. - Empties wastebaskets, and empties and cleans ashtrays.- Replenishes bathroom supplies. - Keeps storage rooms clean and organized. - Delivers cleaning supplies and paper products. - Answers guest's questions about the facility. - You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests.  This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary. 
Job ID
2020-77478
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Cleans bathrooms and replenishes supplies.- Maintains offices, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, escalators and VLT Machines other work areas.- Dusts high areas, including televisions, plants, plexi-glass panels and tops of VLT machines.- Performs preventative maintenance on all janitorial equipment.- Sweeps and picks trash off floors, including entrances and apron.- Cleans spills.- Wipes off VLT Machines and cleans between them.- Washes windows, door panels, and sills.- Empties wastebaskets, and empties and cleans ashtrays, including those at entrances and on the apron.- Dry cleans carpets.- Cleans mirrored ceilings.- Keeps storage rooms clean and organized.- Delivers cleaning and paper supplies.- Answers guest's questions about the facility.- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests.  This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2020-77360
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Greets guests with a sincere & friendly welcome, escorts them to tables, introduces server and provides menus.- Must deliver ACES Guest Service to every guest during each interaction- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. - Must adhere to HCCTR as well as all Food and Beverage policies.- Schedules dining reservations and arranges parties or special services for diners.- Communicates guests’ comments, concerns to management.- Coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.- Inspects dining room serving stations for neatness and cleanliness, and par of table linens and other dining room supplies for tables and serving stations.- Assist in table clears and resets.- Maintains guest information in Yelp or QSR system.- Totals receipts, at end of shift, to verify sales and clears cash register.- Complete any task assigned by dining room manager, supervisor, chef, or Maitre D’.- Maintains valid WV racing license, Food Handlers permit and TIPS certifications- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary
Job ID
2020-76870
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Registers guests into the hotel in a friendly, courteous, and helpful manner and completes Guest Courtesy Calls 10-15 minutes following every guest check in. - Checks guests out of the hotel; processes customer payments according to established policies and procedures. - Prepares for group check in and out and ViP arrivals; becomes informed of events/functions in the hotel during the shift. - Coordinates with Housekeeping and Maintenance on arriving ViP’s, special requests, etc. - Arranges for guest requests to be met prior to guest arrivals (i.e., rollaway beds, ground floor, cribs, etc.) and follows up on all guest requests personally to ensure hotel staff completed them to the guests’ satisfaction. - Thoroughly knowledgeable in Player’s Choice Program and delivers attentive service and recognition to all Player’s Choice members. - Enrolls guests into Player’s Choice Program and issues embossed Player’s Club cards as requested. - Assists guests with luggage storage and rooming guests as requested. - Assists maintaining, stocking, and conducting inventory of the Market Place Shop – sells items to guests and customers and assists in maintaining well-stocked merchandising displays. - Completes shift checklist tasks, such as processing expected departures, pre-blocking guests, Credit check, and no-post report. - Responds to guest requests promptly and courteously and resolves minor guest complaints to the satisfaction of the customer; informs leadership of major problems, complaints, disturbances, or unhappy guests. - Books guest reservations via telephone and fax. - Promotes hotel services, facilities, and outlets; provides guests with information such as local attractions and directions to increase satisfaction. - Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit; posts all charges; completes cashier’s report, prepares deposit, and counts cashier bank. - issues, controls, and releases guest safe-deposit boxes. - Thoroughly knowledgeable in Emergency Procedures.and Crisis Communications material. - Provides a professional image at all times through appearance and dress. - Follows company policies and procedures. - Delivers Guest faxes, mail, and packages as required. - Actively supports and participates in HCCTR Programs. - Other duties as assigned.
Job ID
2020-77395
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Registers guests into the hotel in a friendly, courteous, and helpful manner and completes Guest Courtesy Calls 10-15 minutes following every guest check in. - Checks guests out of the hotel; processes customer payments according to established policies and procedures. - Prepares for group check in and out and ViP arrivals; becomes informed of events/functions in the hotel during the shift. - Coordinates with Housekeeping and Maintenance on arriving ViP’s, special requests, etc. - Arranges for guest requests to be met prior to guest arrivals (i.e., rollaway beds, ground floor, cribs, etc.) and follows up on all guest requests personally to ensure hotel staff completed them to the guests’ satisfaction. - Thoroughly knowledgeable in Player’s Choice Program and delivers attentive service and recognition to all Player’s Choice members. - Enrolls guests into Player’s Choice Program and issues embossed Player’s Club cards as requested. - Assists guests with luggage storage and rooming guests as requested. - Assists maintaining, stocking, and conducting inventory of the Market Place Shop – sells items to guests and customers and assists in maintaining well-stocked merchandising displays. - Completes shift checklist tasks, such as processing expected departures, pre-blocking guests, Credit check, and no-post report. - Responds to guest requests promptly and courteously and resolves minor guest complaints to the satisfaction of the customer; informs leadership of major problems, complaints, disturbances, or unhappy guests. - Books guest reservations via telephone and fax. - Promotes hotel services, facilities, and outlets; provides guests with information such as local attractions and directions to increase satisfaction. - Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit; posts all charges; completes cashier’s report, prepares deposit, and counts cashier bank. - issues, controls, and releases guest safe-deposit boxes. - Thoroughly knowledgeable in Emergency Procedures.and Crisis Communications material. - Provides a professional image at all times through appearance and dress. - Follows company policies and procedures. - Delivers Guest faxes, mail, and packages as required. - Actively supports and participates in HCCTR Programs. - Other duties as assigned.
Job ID
2020-77396
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Supplies rooms with all amenities and linens. - Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by inspector, Housekeeping Lead, Supervisor, or Manager. - Cleans all windows and mirrors, dusts, and sanitizes batHRooms in guest rooms. - Vacuums and cleans carpeted areas and behind furniture. - Assures that every room is clean and everything in room is in proper working order. - Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels, and all amenities. - Ensures all linens and terry are without defect. - Completes daily housekeeping reports, if necessary. - Works as a team with other employees. - Responsible for providing exceptional Red Carpet Customer Service to all guests. - Properly reports and turns in all lost and found items. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Reports all safety hazards or maintenance deficiencies for proper handling. - Maintains and cleans all equipment used throughout the course of a shift.
Job ID
2020-77394
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
 - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization environment.- Responsible for maintaining capacity and storage requirements on SAN hardware. - General understanding of Cisco network hardware such as switches, wireless controllers, and AP’s.- Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.- Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.- Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.- Installs monthly Windows patches and performs vulnerability remediation on company servers.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2020-76675
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
 - Provides technical support for end user computers, applications, printers, phones, time clocks, key control devices, network and application connectivity, and cell phones/radio devices. - Resolves and tracks end user software/hardware computer problems and work with end users to identify technology needs that will help streamline their business processes- Installs and troubleshoots hardware and software.  This includes, but not limited to, network equipment, computers, printers, phones, time clocks, and key control devices. - Maintains phone system, including but not limited to moves, adds and changes, along with occasional wire installation and system troubleshooting- Maintains inventory control for all hardware/software; maintains equipment organization to help expedite service.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists with the remote access process when vendors need to provide support for upgrades and troubleshooting issues.- Troubleshoots network connectivity for property systems and maintain network wire management.- Completes profile request administration for network and property systems; Add/change/modify end user access according to department and regulatory policy.- Consults with vendors to improve customer service and reduce problems in the environment.- Meets department uniform, appearance and grooming requirements.- Keeps work area clean and free of safety hazards, debris and litter.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Perform all job duties in a safe and responsible manner.- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2021-78006
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Hollywood Casino at CharlesTown
Job Locations US-WV-Charles Town
- Prepares tableware for washing. - Collects all soiled pots; washes and restacks cleaned pots on shelves. - Responsible for removal of garbage and refuse. - Mops and sweeps floors. - Washes walls and ceiling tiles. - Cleans and sanitizes all cooking equipment. - Proper maintenance and distribution of company assets. - Sets up dishwashing machine. - Stacks and stores clean dishes in proper kitchen areas. - This position requires team member to work later grave shifts (example 2am-10am). Also may need to be available for different shifts if asked to do so. - Ensures proper storage of equipment, chemicals, and restaurant supplies in compliance with departmental, company, and OSHA standards, in the dish and pot rooms, kitchens, mop rooms, and trash dock.  - Reports all defective and/or unsafe equipment (cooking and ware washing) to the supervisor on duty. Will be monitoring prevent maintenance on F&B equipment in the kitchen and F&B areas.
Job ID
2020-77501
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at CharlesTown

Connect With Us!

Not ready to apply? Connect with us for general consideration.