Penn National Gaming, Inc.

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Job Locations US-OH-Columbus
- Responsible for assisting in the direction the overall operations and staff of the entire property as assigned. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the General Manager.- Responsible for assisting in managing all components of the property, limited but not including to gaming operations, food & beverage, security, surveillance, finance, marketing, and facilities.  - Responsible for meeting EBITDA, profitability, customer service, talent, and other operating/financial objectives.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.- Assists in making final decisions on implementation and oversight of overall strategies for the overall engagement, customer service, comp ability, games layout and slot floor mix, revenue growth, and expense management in order to maximize profitability for all areas of responsibility. - Confers with and regularly reports to General Manager to plan business objectives, to develop organizational policies, to coordinate functions and operations between divisions and departments, and to establish responsibilities and procedures for attaining objectives.- Implements and monitors controls designed to assure full compliance with state mandates.- Reviews activity reports and financial statements to determine progress and status in attaining objectives and revises objectives and plans in accordance with current conditions. - Assists with development and implementation of construction/renovation projects.- Responsible for ensuring corporate financial reporting practices are consistently met.- Assists with direction and coordination for the formulation of financial programs to provide funding for new or continuing operations to maximize returns on investments and to increase productivity.- Assists in planning, directing, and executing Team Member and public relations policies designed to improve company's image and relations with guests, Team Members, stockholders, and the public.  Submits designed policies to General Manager for final approval. - Makes recommendations for policy exception requests as needed.- Assists with oversight of marketing programs to assure proper promotion of the property. - Assists in interviewing and selecting new leadership and executive Team Members for the property.- Plans work processes and determine effective techniques or processes to be used in the course of business.- Responsible for understanding and adhering to disciplinary policies including but not limited to counseling Team Members and the use of progressive discipline to modify poor performance.- Addresses and manages complaints, grievances or concerns from Team Members.  Makes final decision of said complaints, grievances, and/or concerns.- Responsible for the effective administration and management of rewards and recognition for property Team Members.- Recommends and approves/declines the change in status of Team Members including but not limited to changes from full time to part time, promotions, and transfers.- Provides for the safety of Team Members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.- Responsible for addressing guest complaints and positive results of all customer service programs.- Responsible for understanding and adhering to regulatory, department, and company policies and procedures.- Recommends determinations regarding types of materials, supplies, or tools to be used for any property related project within green field of decisions.- Immediately escalates red field issues to General Manager.- Protects and preserves assets of the company.- Responsible for understanding and adhering to all bargaining unit agreements (where applicable).- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to General Manager. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80795
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Columbus
- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders - Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions- Promotes casino events and programs- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders- Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors- Maintains par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure - Places liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures- Replaces empty draught beer kegs as may be required- Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Removes and properly disposes of all debris accumulated at the bar in accordance with department procedures- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
Job ID
2021-80841
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Columbus
- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders - Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions- Promotes casino events and programs- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders- Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors- Maintains par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure - Places liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures- Replaces empty draught beer kegs as may be required- Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Removes and properly disposes of all debris accumulated at the bar in accordance with department procedures- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
Job ID
2021-80842
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Columbus
ESSENTIAL DUTIES AND RESPONSIBILITIES: - Responsible for supervising and managing staff in the F&B FOH department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for the overall achievement of department customer service goals.  - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Maintain cost control methods and procedures by monitoring consistent pars and inventory.- Maintain established quality assurance procedures to ensure acceptable health department and customer service standards.- Oversees scheduling, breaks, floor plans, training, evaluating, counseling, team members on assigned shift.- Exhibits a friendly and helpful and courteous manner when dealing with customers and fellow team members.- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Administers the overall activities of the front of house restaurant operations and beverage operations. - Establishes and administers training programs within the assigned restaurant and lounge. - Ensures that available facilities are adequate for performance of duties by assigned personnel.  - Maintains and instructs assigned personnel on safety policies and procedures, and follows up to ensure that hazards are eliminated.- Monitors appearance of food served and communicates deviations from standard.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters. SUPERVISORY RESPONSIBILITIES                            - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Determines work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).
Job ID
2021-79650
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Columbus
SUMMARYThis position will be responsible for enhancing the growth of gaming revenues through the development of our Asian customer base, maintaining relationships with valued Asian guests and marketing our gaming product to potential high-limit Asian guests.  ESSENTIAL DUTIES AND RESPONSIBILITIES - Must be responsible for promoting a positive influence in the Asian community and participating in company-sponsored events.- Identify and develop personal relationships with new and first time Asian guests.- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Identify and develop personal relationships with new and first time guests- Provide personal service to assigned VIP players, issuing complementaries based on player ratings as needed- Contact guests personally and/or send correspondence to invite them to enjoy amenities and/or to special events- Host outside entertainment for our guests, such as professional sporting events, dinners, and theaters- Promote casino events via telemarketing and other communication- Communicate constantly with casino operations and other team members- Follow all safety rules- Adhere to departmental quality standards- Maintain compliance with the Gaming Board Rules, Standards and the company's System of Internal Controls and Sarbanes-Oxley requirements- Work within the guidelines established by the company- Other duties as assigned
Job ID
2020-77121
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Columbus
- Demonstrate a comprehensive understanding of company internal control system and departmental policies and procedures.- When necessary, is hands-on to ensure completion of scheduled tasks.- Ensure efficient use of currency counting equipment and ensure that daily maintenance requirements are completed.- Responsible for counting all currency and reconciling all associated paperwork.- Uphold a team work experience offering assistance where available or when requested. - Identify problems, make recommendations and participate in improvement as appropriate.- Communicate information to supervisor, as appropriate, and provide detailed documentation for departmental procedures and updates.
Job ID
2021-78780
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Columbus
This position is pending regulatory approval.- Responsible for directing the overall operations and staff of the CRM team for assigned region. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Leads the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic personalization and promotional strategies.- Defines combined functionality of new and existing marketing channels.  Develops realistic and executable road maps for successful function.- Oversees strategic planning and creation of CRM campaigns in near real time communication through multiple channels.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to Executive Management.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as a positive and innovative ambassador for CRM team. Implements innovative business trends to ensure campaign success.- Works closely with Corporate IT to supervise data flows, upgrades, testing, troubleshooting and version control of the CRM platform and business intelligence tools.- Ensures offers are pushed out successfully by CRM time in real time.- Monitors competitor CRM and loyalty programs and proactively implements positive changes into current CRM strategy. Continuously improves program performance, player value, and profitability by testing and adopting best practices in real time.- Analyzes customer data, defines actionable segments and creates targeted lifetime value/customer life-cycle engagement campaigns and programs.- Responsible for overall retained player marketing initiatives; player retention & re-engagement; promotion and bonus campaign planning and execution (ROI analysis); executing, reporting, and iterating marcomms plan (incl player bonus liability); content and creative management; and holistic marcomms omni-channel management (email, website, SMS, push, player inbox, phone, direct mail, and social).- Works closely with the VP Marketing to develop and enhance KPIs to manage and support the success of the CRM marketing channels, campaigns, and programs.- Works closely with the marketing analytics team to build and monitor dashboards to track and optimize CRM channel performance. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-77206
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Columbus
- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
Job ID
2021-81401
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Columbus
- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
Job ID
2021-80479
Position Type
Regular Part-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Columbus
• Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing,    polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.• Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage. • Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.• Clean and service restrooms including replenishing bathroom supplies. • Maintain accuracy of restroom sheets after cleaning• Stock and supply all service areas with appropriate cleaning supplies.• Assist all departments by responding to housekeeping calls.• Clean and maintain tables, chairs, fixtures, decor and machines as needed. • Attend all departmental and company training programs or meetings as directed.• Adhere to all company policies and procedures.• Adhere to all gaming laws and regulations.• Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter. • Meet department uniform, appearance and grooming requirements.• Any job duty needed to promote productivity in the efficient
Job ID
2021-78813
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Columbus
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Responsible for managing all aspects of steward operations in all outlets- Responsible for proper scheduling to ensure a clean, safe and healthy working environment - Responsible for all labor and inventory control costs - Responsible for controlling company assets - Responsible for adherence to all safety regulations- Responsible for hiring, training and development of employees - Responsible for the maintenance and preventive maintenance of all kitchen and dish room equipment.- Maintain the stocking and correct inventory of chemical products- Responsible for the upkeep of proper tools - Ability to communicate and cooperate with all management and line staff employees - Executes and Audits supplies and inventory items insuring cost controls- Responsible for monthly china, glass, flatware and utensil inventories - Responsible for ordering china, glass, flatware and utensils when supplies reach below par levels - Ensures that the minimum level of labor is used to perform the required level of service without impacting service standards  - Completes the required daily financial tools and reports- Communicates variances from established standards to Food & Beverage Director  - Assures all employee files are in order as described in Property Guidelines - Sets performance expectations and provides coaching and operational support for the supervisory team, and employees - Enforces all appearance and uniform guidelines - Enforces all regulatory, internal controls, policies and procedures
Job ID
2021-78761
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Columbus
This is a grave shift position ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary:- Manage Maintenance staff in order to ensure quality maintenance is being performed, both inside and outside on the property. This would include, but not limited to interior finishes such as carpeting, painting, tile work, wood work, accent lighting, etc., supporting mechanical equipment such as HVAC/R and equipment related to heating throughout the property, furniture restoration, carpentry and property grounds maintenance, ponds and water features, etc.  - Responsible for the overall integrity of shift operations, ensures compliance of any and all regulatory requirements, internal controls, and policies and procedures (OSHA)- Respond to all emergencies per established procedures, provides expertise, and supervises team members and resources in the event of a chemical or hazardous waste spill or other deemed emergencies.- Manage daily preventive maintenance schedules for both the environmental and facilities departments, including the coordination of work flow during shift to meet business demands and ensure customer satisfaction.- Manage departmental staffing needs, including new team member on-boarding, training and development, mentoring, and performance management.- Oversees vendors and contractors and supervises their activities- Communicates to other casino departments of work requests and projects- Participate in discussions and decision making in regards to capital expenditure requests, operating budgets and extraordinary expenditures.- Complies with established methods, procedures and safety guidelines required to maintain desired standards, and monitors results through an inspection process.- Assist with meeting facilities budget, as well as purchasing of necessary parts and materials.- Approves PTO and manages team member attendance- Other duties as assigned
Job ID
2021-80377
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Columbus
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Works closely with Sous Chef to monitor culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities- Administers all aspects of food preparation ensuring kitchen is clean, well stocked and problem-free.- Performs all other related and compatible duties as assigned.- Efficient preparation of all food related items for both batch and individual plated recipes with attention to maintaining appropriate food costs, volume, quality, and attractiveness.- Ability to perform the functions of any culinary task assigned within kitchen such as broiler, sauté, Asian and prep when needed.- Accountable for meeting or exceeding all state and Company sanitation requirements (ServSafe). - Supports safety and accident prevention programs (non slip footwear, knife handling, and proper lifting). - Monitoring/implementation of garbage separation and disposal as per standards. - Partners with Sous Chef to coordinate work flow during shift to meet business demands and ensure customer satisfaction.  - Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same.- Must acquire all necessary skills to act as Sous Chef within 18 months. - Write prep list and take inventory.
Job ID
2021-81117
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Columbus
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80498
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Columbus
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters. 
Job ID
2021-80303
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Columbus
ESSENTIAL DUTIES AND RESPONSIBILITIES - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in maintenance of cost control methods and procedures by monitoring pars and inventory.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Follows established quality assurance procedures to ensure acceptable health department and customer service standards.- Responds to guest needs and reports problems to Manager.- Assists Manager with administrative duties, as assigned.- Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.- Assists in cleaning and reset of F&B o.h. as necessary during assigned shift.- Monitors appearance of food/beverage served and communicates deviations in accordance with established standard. - Assists in cross training of team members while encouraging, reinforcing and supporting peers and team.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79943
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Columbus
- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area- Responsible for the monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion- Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensures and monitors rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness Partners with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction  - Maintains all equipment in proper fashion such as cappuccino machine, micros station, etc- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe)- Adheres to regulatory, safety, departmental and company policies- Supports safety and accident prevention programs (nonslip footwear, proper lifting)- Performs all other related and compatible duties as assigned- Adhere to all gaming laws and regulations- Assist in operation of other food and beverage venues as needed
Job ID
2021-80632
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Columbus
- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area- Responsible for the monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion- Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensures and monitors rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness Partners with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction  - Maintains all equipment in proper fashion such as cappuccino machine, micros station, etc- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe)- Adheres to regulatory, safety, departmental and company policies- Supports safety and accident prevention programs (nonslip footwear, proper lifting)- Performs all other related and compatible duties as assigned- Adhere to all gaming laws and regulations- Assist in operation of other food and beverage venues as needed
Job ID
2021-80633
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Columbus
*This role is pending regulatory approval.- Assists with performing comprehensive analysis of CRM campaign and market research data.  Makes recommendations based upon analysis findings.- Utilizes business intelligence reporting tool and SQL to construct marketing performance analytics as required. - Prepares analysis for measuring marketing performance across the property including but limited to areas of CRM Marketing, customer loyalty program, promotions, amenity offers, internet/social media engagement.- Maintains CRM dashboards. Troubleshoots as needed and escalates issues to Manager.- Performs data mining for campaigns and audits according to established guidelines.- Queries databases for counts and lists of records based on specified criteria. Escalates issues to Manager.- Prepares ad-hoc reporting.- Assists with identifying performance opportunities across marketing initiatives. - Assists in structuring of presentations for budget meetings and operational reviews.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Assists with performing comprehensive analysis of CRM campaign and market research data.  Makes recommendations based upon analysis findings.- Utilizes business intelligence reporting tool and SQL to construct marketing performance analytics as required. - Prepares analysis for measuring marketing performance across the property including but limited to areas of CRM Marketing, customer loyalty program, promotions, amenity offers, internet/social media engagement.- Maintains CRM dashboards. Troubleshoots as needed and escalates issues to Manager.- Performs data mining for campaigns and audits according to established guidelines.- Queries databases for counts and lists of records based on specified criteria. Escalates issues to Manager.- Prepares ad-hoc reporting.- Assists with identifying performance opportunities across marketing initiatives. - Assists in structuring of presentations for budget meetings and operational reviews.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-79120
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Columbus
Job Locations US-OH-Columbus
- Ability to perform assigned function within the kitchen such as broiler, sauté, pantry, prep and production when needed.- Accepts direction during day to day operations to ensure culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities are met.- Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness and attractiveness.- Adjust thermostat controls to regulate temperature of ovens, broilers, grills, roasters and stem kettles.- Bakes, roasts, broils, and stems meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that food is cooked.- Carves meats, portions food and serving plates, adds sauces, and garnishes serving to fill orders.- Washes, peels, cuts and shreds vegetables and fruits to prepare them for use.- Supports safety and accident prevention programs (nonslip footwear, knife handling, and proper lifting).- Partners with culinary leadership to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction.  - Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same.- Performs all other related and compatible duties as assigned.- Must be familiar with and have exposure to prep list.- Take inventories.- Must complete county health department class and attain certification.- Exhibit knife skills, classic cuts and sharpening.- Provide stellar customer service to internal and external customers and vendors including participation in and promotion of customer service programs to continuously improve customer service.- Assist in operation of other food and beverage venues as needed.- Attend all departmental and company training programs or meetings as directed.- Compile information, complete and submit reports as needed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter.- Meet department uniform, appearance, and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
Job ID
2021-80861
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Columbus

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