Penn National Gaming, Inc.

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Job Locations US-MS-Biloxi
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Table Games Department.- Supervises and directs all Table Games Team Members.- Recommends any changes (games spread and mix, personnel adjustments, etc.) that may be beneficial- Authorizes credit and comps in accordance with established policies.- Submits daily shifts reports and keeps the Senior Director of Operations informed at all times in the absence of the Casino Shift Manager.- Assists with hiring, scheduling, training, counseling, evaluating, and termination of Table Games Team Members.- Assists customers with any problems or requests.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Monitors Table Games internal security.- Ensures that all equipment is in good working order- In the absence of other department heads, settles problems and disputes.- Maintains gaming integrity while ensuring customers expectations are met or exceeded for their assigned shift.- Responsible for the daily and weekly schedule of their assigned shift by:- Determining number of cast members needed based on game spread.- Ensuring that all positions are accurately and adequately filled.- Maintaining a journal of requested time off and grants requests in accordance with departmental policies.- Reviewing sign-in sheets and submits payroll records to accounting.- Maximizes scheduling efficiency while carefully controlling payroll expenses.  - Any and all duties as assigned.
Job ID
2020-75436
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Consistently prepares breakfast, lunch, or dinner to standards established by the Executive Chef.- Ensures that work area is kept clean and orderly.- Assist in the training of new Cooks.- Must be able to stand a full shift- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow cast members.- Any and all duties as assigned by your Manager or a member of management.- Completes daily checklist and production charts as directed by you supervisor.
Job ID
2020-77215
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Count Services Department.- Adhere to all company and departmental policies and procedures- Adhere to all company internal controls pertaining to drop and count services.- Pull, secure, and transport bill validator boxes from slot machines to collect and count currency and tickets.- Replace bill validator boxes in slot machines.- Collect, secure, and transport table games drop boxes and count contents.- Operate currency counter machines to count currency and other monetary instruments.- Count currency and other monetary instruments by hand.- Assist in special projects pertaining to count services duties as necessary.- Perform job duties safely and report any potential safety hazards to Supervisor or management.- Prepare appropriate paperwork and make necessary computer entries.- Exhibit a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2020-75850
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Must be at least 21 years of age. - Provides technical support for end user computers, applications, printers, phones, time clocks, key control devices, network and application connectivity, and cell phones/radio devices. - Resolves and tracks end user software/hardware computer problems and work with end users to identify technology needs that will help streamline their business processes- Installs and troubleshoots hardware and software.  This includes, but not limited to, network equipment, computers, printers, phones, time clocks, and key control devices. - Maintains phone system, including but not limited to moves, adds and changes, along with occasional wire installation and system troubleshooting- Maintains inventory control for all hardware/software; maintains equipment organization to help expedite service.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists with the remote access process when vendors need to provide support for upgrades and troubleshooting issues.- Troubleshoots network connectivity for property systems and maintain network wire management.- Completes profile request administration for network and property systems; Add/change/modify end user access according to department and regulatory policy.- Consults with vendors to improve customer service and reduce problems in the environment.- Meets department uniform, appearance and grooming requirements.- Keeps work area clean and free of safety hazards, debris and litter.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Perform all job duties in a safe and responsible manner.
Job ID
2020-75234
Position Type
Regular Full-Time
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Monitor the overall operation for Valet on his/her shift.- Fill in for attendants on their days off or during peak times, heavy rains, or when short team members.- Perform dispatching duties for both check-in and return of guest’s vehicles.- Deliver and retrieve guest vehicles to and from casino front entrance/hotel entrance and valet parking lot when necessary.- Must run to the valet lot and bring the vehicle to the casino/hotel from entrance.- Locks vehicle and gives keys to dispatcher.- Adheres to all departmental safety standards.- Must have a clean and neat appearance. - Must maintain a valid driver’s license in the state of residence and maintain a clean driving record. Must have drivers license on their person at all times.- Adhere to all company and department policies, procedures and safety standards.- Exhibit a friendly, helpful, and courteous manner when dealing with customers and fellow team members. - Any and all duties as assigned by the Guest Safety Services Manager, Valet Sr. Lead, or another member of management.
Job ID
2020-76512
Position Type
Regular Full-Time
Category
Hidden (8746)
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. .- Assists with guest inquiries while monitoring and applying service recovery within authorized levels.- Assist in acquisition of new players through the continuous promotion of the Marquee Rewards card program and the special benefits of card membership.- Monitors operation supply inventory on assigned shift. Notifies manager of issues.- Review and approve cage documentation based on established levels of authorization in absence of Shift Manager.- Prepare/review currency transactions reports in absence of Shift Manager on assigned shift.- Verify vault accountability at end of shift on assigned shift.- Verify credit line availability in absence of Shift Manager on assigned shift.- Verification of main bank and window cashier drawers.- Authorizing checks.- Prepare customer deposit and safekeeping log.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance  procedures.  
Job ID
2020-76774
Position Type
Regular Full-Time
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department.- Exchanges cash, coins, tokens and chips in accordance with established procedures.- Aids customers in completion of credit applications.- Cashes personal, travelers and payroll checks in compliance with approved procedures, and performs credit card advances.- Records any applicable federal cash transactions.- Issues and receives payments on markers.- Balances bank at end of shift.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties assigned by your Supervisor or a member of management. 
Job ID
2020-77067
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Provides security, safety and loss control by monitoring, observing, reporting and taking appropriate action- Provides superior service to our guests- Must seek out opportunities to be of service- Maintain highly visible patrols to insure a safe gaming experience- Responds appropriately to a wide variety of property, life or asset-threatening conditions with immediate assistance- Maintains the confidentiality of pertinent information- Observes safety hazards, violations of policies, procedures, rules or laws, and reports to shift management- Assure quality support to other departments so that they may serve guests more effectively- Promote the property promotions and events- Coordinates and communicates with other Security personnel or Boomtown staff to provide optimum security and customer service- Maintains accountability for assigned monies during fills, drops and escorts, and other assigned duties- Monitors and protects Boomtown and customer assets within his/her control, reporting theft and/or destruction promptly to appropriate personnel- Answers questions, offers assistance as required and generally functions as a departmental host for Boomtown's customers- Completes a wide variety of paperwork on a daily basis as needed by the department and by the company- Create fun and excitement with the customer
Job ID
2020-76847
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Prepares and serves all alcoholic and non-alcoholic beverages for assigned outlets.- Ensures that all bar supplies are maintained at an adequate level. Informs supervisor when supplies are low.- Responsible for maintaining work area in a sanitary and orderly manner. - Accounts for all revenue and balances cash drawer at end of the shift.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Manager or a member of management.
Job ID
2020-77179
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department.- Observes activities of customers and cast members in all gaming and money handling areas.- Reports to Surveillance Supervisor and Director of Surveillance. Will notify gaming commission agents and/or Mississippi State Tax Commission agents when appropriate.- Ensures compliance of all company and departmental policies and procedures.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2020-76760
Position Type
Regular Full-Time
Category
Hidden (15273)
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Provides accurate and efficient dealing at assigned table game - Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games - Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times - Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
Job ID
2020-76955
Position Type
Regular Part-Time
Category
Hidden (15272)
Casino Property
Boomtown Casino Biloxi

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