Penn National Gaming, Inc.

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Job Locations US-MS-Biloxi
- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-81992
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-81990
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Responsible for supervising staff and the overall daily management of a designated shift in the Poker area. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Effectively handles customer concerns and requests. Reports problems to Manager.- Responsible for the accountability of the chips, cards, and all other gaming equipment.- Assists in maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Poker department.- Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances. - Shares responsibility for the overall integrity of daily operations on assigned shift.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-81734
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
 - Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.- Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, Slot floor layout and mix, revenue growth, and expense management in order to maximize profitability- Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Slots department.- Shares responsible for the overall integrity of daily operations on assigned shift.- Assists with the overall integrity of daily Slot operations.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters. 
Job ID
2021-81154
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Provides fast, friendly, professional beverage service to casino guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray)- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required- Slices and pits fruit as required- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains a clean and stocked workstation in accordance with established health and safety guidelines 
Job ID
2021-79504
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Assist with the preventative maintenance and repairs of all mechanical equipment (i.e. air, plumbing, electrical).- Assists in building new projects and replacing existing structures.- Assists with troubleshooting all equipment operations (i.e. electrical, plumbing, HVAC, refrigeration).- Must be able to paint, clean, move material, and assist or complete assigned projects that cover all aspects of the Facilities department.- Informs supervisor of any trends or recurring problems with equipment or construction.- Must be able to assist to the following laminate (carpentry), electrical, plumbing, painting, HVAC, flooring and all other projects associated with the maintenance and construction performed by the Facilities department.- Must maintain a valid driver’s license in your state of residence and maintain a clean driving record. Must have drivers license on their person at all times.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2021-80847
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains clean and stocked workstation
Job ID
2021-80619
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Consistently prepares breakfast, lunch, or dinner to standards established by the Executive Chef.- Ensures that work area is kept clean and orderly.- Assist in the training of new Cooks.- Must be able to stand a full shift - Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow cast members.- Any and all duties as assigned by your Manager or a member of management.- Completes daily checklist and production charts as directed by you supervisor.
Job ID
2021-81084
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Count Services Department.- Oversees and trains count cast members and ensures that all company and departmental policies and procedures are followed.- Directs daily operations of the slot drop and coin weigh/wrap process; verifies the weigh/wrap count.- Directs daily operations of the bill validator drop.- Informs Count Services Manager of any problems.- Must be able to lift 50-100 lbs.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Any and all duties as assigned by your Supervisor or a member of management. 
Job ID
2021-81993
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Count Services Department.- Adheres to all company and departmental policies and procedures.- Collects slot drop and bill validator drop. Counts and verifies all Table Games drop boxes, Slot Machine bill Validators, and Food and Beverage drop.  Performs slot weighing and coin wrapping process- Transports wrapped and counted coin to vault- Prepares appropriate paperwork and makes necessary computer entries.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Any and all duties as assigned by your Supervisor or a member of management. 
Job ID
2021-79824
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Maintains general cleaning of the entire casino, front of house bar areas and public space of the facility, excluding kitchens.- Cleans all offices and public restrooms.- Transports all trash.- Cleans up after all special events.- Maintains front entry way and Porte Cochere- Reports any problems to EVS Shift Supervisor.- Adheres to all company, department policies, procedures and safety standards.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow teammates.- Performs any and all duties as assigned by Supervisor and/or Manager.
Job ID
2021-80758
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures the day-to-day cleaning of the Casino property is performed to established standards on a designated shift. Also ensures deep cleaning activities are performed with minimal impact to operations, during applicable shift.- Responsible for inspecting work Inspects completed work.- Responsible for keeping supply par levels according to standard operating procedures on a designated shift. Makes recommendations for needed supplies and equipment. - Assists in ordering all supplies and equipment inventory.- Responsible for ensuring OSHA standards are followed. - Responsible for ensuring department has all necessary tools to complete tasks and that all equipment is in working order.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-81478
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Responsible for supervising and managing staff in the EVS Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Responsible for overall day-to-day cleaning of the Casino property, as well as ensuring deep cleaning activities are performed with minimal impact to operations.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for high level of quality service standards in all areas of responsibility. - Responsible for ordering needed supplies and equipment. - Responsible for ensuring department has all necessary tools to complete tasks and that all equipment is in working order. - Makes final decision in regards to completed work ensuring it meets established standards- Responsible for ensuring OSHA standards are followed. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-81471
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Complete all the required duties upon the opening and closing of the bar.- Provide courteous service of frozen daiquiris and beverages, including offering samples of frozen daiquiris as well as suggestive selling of other beverage items.- Responsible for stocking and maintaining the bar area in a clean and orderly fashion.- Clean, sanitize and lubricate daiquiri freezers according to designated schedule and instruction.- Greet guest seated in the bar area or standing at the bar in a friendly manner, creating an upbeat, fun environment.- Take drink orders and serve promptly, making sure to check I.D.’s for proof of age and following all company and state guidelines regarding Responsible Serving.- Make all drinks accurately, according to recipe including daiquiri batch production, in the proper cup with the proper garnish.- Slices and pits fruit as required.- Prepares and delivers guest food orders according to established guidelines as needed.- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.- Promotes casino events and programs.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash; maintains integrity of all financial controls and responsibilities.- Works well with others, especially beverage servers, bartenders, barbacks, and supervisors.- Maintains a clean and stocked workstation in accordance with established health and safety guidelines.- Maintains the cleanliness of the restaurant, bar and other guest areas.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2021-80482
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Greets guest in a friendly, appropriate manner.- Operate cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.- Remain current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.- Expedite food purchases to our guests in an appropriate, timely manner as requested.- Use front line checklist to restock inventory as needed.- Maintain cleanliness and sanitary conditions of the dining area.- Accomplish all assigned cleaning and general maintenance tasks.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2021-78762
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department for which this position is responsible.- Safeguards all cage assets. - Ensures that all local, state and federal rules and regulations are followed.- Ensures that all company and departmental policies and procedures are followed. - Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2021-81717
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department.- Exchanges cash, coins, tokens and chips in accordance with established procedures.- Aids customers in completion of credit applications.- Cashes personal, travelers and payroll checks in compliance with approved procedures, and performs credit card advances.- Records any applicable federal cash transactions.- Issues and receives payments on markers.- Balances bank at end of shift.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties assigned by your Supervisor or a member of management. 
Job ID
2021-82113
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Reports to guest inquiries and reports issues to Manager for guest recovery.- Assists in preparing/review of currency transactions reports.- Verify vault accountability at end of shift.- Assists with verification of credit line availability.- Assists with review of multiple transactions logs for accuracy.- Verification of main bank and window cashier drawers.- Authorizing checks.- Prepare fills and credits for live games when acting as cashier/banker.- Prepare jackpots as needed.- Prepare customer deposit and safekeeping log.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance  procedures.  - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-82317
Position Type
Regular Full-Time
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Poker Department- Adheres to all gaming commission and company and departmental policies and procedures while dealing assigned games.- Make accurate and clear chip and cash transactions.- Informs Poker Room Manager when a mistake is made or a dispute arises, or of any unnatural or irregular play.- Verifies, by signature, all clerical transactions.- Assists customers with any problems or requests.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow Team members.- Any and all duties as assigned by your Manager or a member of management.  
Job ID
2021-81538
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
As a Poker Dealer:- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Poker Department - Adheres to all gaming commission and company and departmental policies and procedures while dealing assigned games.- Make accurate and clear chip and cash transactions.- Informs Poker Assistant Shift Manager when a mistake is made or a dispute arises, or of any unnatural or irregular play.- Verifies, by signature, all clerical transactions.- Assists customers with any problems or requests.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow Team members.- Any and all duties as assigned by your Manager or a member of management.As a Poker Supervisor:- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Poker Department. - Supervises all Poker team members. - Recommends any changes (game spread and mix, personnel adjustments, etc.) that may be beneficial.- Authorizes credit and comps in accordance with established policies.- Submits daily shifts reports and keeps the VP of Operations informed at all times.- Assists with hiring, scheduling, training, counseling, evaluating, and termination of Poker team members.- Assists customers with any problems or requests.- Monitors the Poker Room internal security.- Ensures that all equipment is in good working order.- In the absence of other department heads, assists with settling problems and disputes.- Maintains gaming integrity while ensuring customers expectations are met or exceeded for their assigned shift.- Any and all duties as assigned by your VP or a member of management.  
Job ID
2021-81542
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Boomtown Casino Biloxi

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