Penn National Gaming, Inc.

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Job Locations US-MS-Biloxi
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Table Games Department.- Supervises and directs all Table Games Team Members.- Recommends any changes (games spread and mix, personnel adjustments, etc.) that may be beneficial- Authorizes credit and comps in accordance with established policies.- Submits daily shifts reports and keeps the Senior Director of Operations informed at all times in the absence of the Casino Shift Manager.- Assists with hiring, scheduling, training, counseling, evaluating, and termination of Table Games Team Members.- Assists customers with any problems or requests.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Monitors Table Games internal security.- Ensures that all equipment is in good working order- In the absence of other department heads, settles problems and disputes.- Maintains gaming integrity while ensuring customers expectations are met or exceeded for their assigned shift.- Responsible for the daily and weekly schedule of their assigned shift by:- Determining number of cast members needed based on game spread.- Ensuring that all positions are accurately and adequately filled.- Maintaining a journal of requested time off and grants requests in accordance with departmental policies.- Reviewing sign-in sheets and submits payroll records to accounting.- Maximizes scheduling efficiency while carefully controlling payroll expenses.  - Any and all duties as assigned.
Job ID
2020-75436
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
Job ID
2020-75119
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Assist with the preventative maintenance and repairs of all mechanical equipment (i.e. air, plumbing, electrical).- Assists in building new projects and replacing existing structures.- Assists with troubleshooting all equipment operations (i.e. electrical, plumbing, HVAC, refrigeration).- Must be able to paint, clean, move material, and assist or complete assigned projects that cover all aspects of the Facilities department.- Informs supervisor of any trends or recurring problems with equipment or construction.- Must be able to assist to the following laminate (carpentry), electrical, plumbing, painting, HVAC, flooring and all other projects associated with the maintenance and construction performed by the Facilities department.- Must maintain a valid driver’s license in your state of residence and maintain a clean driving record.  Must have drivers license on their person at all times.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow cast members.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2020-74782
Position Type
Regular Full-Time
Category
Facilities/Marine
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests- Handles money according to procedure- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains clean and stocked workstation
Job ID
2020-73840
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Count Services Department.- Adhere to all company and departmental policies and procedures- Adhere to all company internal controls pertaining to drop and count services.- Pull, secure, and transport bill validator boxes from slot machines to collect and count currency and tickets.- Replace bill validator boxes in slot machines.- Collect, secure, and transport table games drop boxes and count contents.- Operate currency counter machines to count currency and other monetary instruments.- Count currency and other monetary instruments by hand.- Assist in special projects pertaining to count services duties as necessary.- Perform job duties safely and report any potential safety hazards to Supervisor or management.- Prepare appropriate paperwork and make necessary computer entries.- Exhibit a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2020-75482
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Must be at least 21 years of age. - Provides technical support for end user computers, applications, printers, phones, time clocks, key control devices, network and application connectivity, and cell phones/radio devices. - Resolves and tracks end user software/hardware computer problems and work with end users to identify technology needs that will help streamline their business processes- Installs and troubleshoots hardware and software.  This includes, but not limited to, network equipment, computers, printers, phones, time clocks, and key control devices. - Maintains phone system, including but not limited to moves, adds and changes, along with occasional wire installation and system troubleshooting- Maintains inventory control for all hardware/software; maintains equipment organization to help expedite service.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists with the remote access process when vendors need to provide support for upgrades and troubleshooting issues.- Troubleshoots network connectivity for property systems and maintain network wire management.- Completes profile request administration for network and property systems; Add/change/modify end user access according to department and regulatory policy.- Consults with vendors to improve customer service and reduce problems in the environment.- Meets department uniform, appearance and grooming requirements.- Keeps work area clean and free of safety hazards, debris and litter.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Perform all job duties in a safe and responsible manner.
Job ID
2020-75234
Position Type
Regular Full-Time
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Plans, implements and executes all assigned casino promotions and player development events- Develops promotion and event proposals within defined budgetary and strategic parameters.- Upon approval, creates rules and regulations for promotions and events for submission to the Mississippi Gaming Commission.- Develops implementation timelines and task lists and coordinates all aspects of promotions and events with Advertising, IT, Player Services, Food & Beverage, etc.- Configures and tests promotional set-up, and creates prizes in ACSC and other supporting computer programs.- Works promotions and events (nights and weekends as necessary). - Reconciles event manifests, vendor invoices and assists with analysis of promotions and events.- Responsible for interdepartmental communication of designated promotions and events.- Researches competitive promotion and event programming, and presents information to Management.- Resolves guest complaints and disputes, exercising discretion and judgment.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Any and all duties as assigned by the Promotions & Events Manager or other members of management.
Job ID
2020-75668
Position Type
Regular Full-Time
Category
Marketing/ Entertainment
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Provides security, safety and loss control by monitoring, observing, reporting and taking appropriate action- Provides superior service to our guests- Must seek out opportunities to be of service- Maintain highly visible patrols to insure a safe gaming experience- Responds appropriately to a wide variety of property, life or asset-threatening conditions with immediate assistance- Maintains the confidentiality of pertinent information- Observes safety hazards, violations of policies, procedures, rules or laws, and reports to shift management- Assure quality support to other departments so that they may serve guests more effectively- Promote the property promotions and events- Coordinates and communicates with other Security personnel or Boomtown staff to provide optimum security and customer service- Maintains accountability for assigned monies during fills, drops and escorts, and other assigned duties- Monitors and protects Boomtown and customer assets within his/her control, reporting theft and/or destruction promptly to appropriate personnel- Answers questions, offers assistance as required and generally functions as a departmental host for Boomtown's customers- Completes a wide variety of paperwork on a daily basis as needed by the department and by the company- Create fun and excitement with the customer
Job ID
2020-75160
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Provides security, safety and loss control by monitoring, observing, reporting and taking appropriate action- Provides superior service to our guests- Must seek out opportunities to be of service- Maintain highly visible patrols to insure a safe gaming experience- Responds appropriately to a wide variety of property, life or asset-threatening conditions with immediate assistance- Maintains the confidentiality of pertinent information- Observes safety hazards, violations of policies, procedures, rules or laws, and reports to shift management- Assure quality support to other departments so that they may serve guests more effectively- Promote the property promotions and events- Coordinates and communicates with other Security personnel or Boomtown staff to provide optimum security and customer service- Maintains accountability for assigned monies during fills, drops and escorts, and other assigned duties- Monitors and protects Boomtown and customer assets within his/her control, reporting theft and/or destruction promptly to appropriate personnel- Answers questions, offers assistance as required and generally functions as a departmental host for Boomtown's customers- Completes a wide variety of paperwork on a daily basis as needed by the department and by the company- Create fun and excitement with the customer
Job ID
2020-74541
Position Type
Regular Part-Time
Category
Security/Surveillance/ EMT
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Provides friendly and efficient service to all guest in assigned outlet.- Displays a thorough knowledge of all menu selections and daily specials. Answers questions and make suggestions.- Completes all assigned cleaning and maintenance tasks.- Must be able to stand for a full shift.- Adheres to all company and departmental policies and procedures.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by you Manager or a member of management.
Job ID
2020-74941
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Keeps daily balance sheet of amount and number of transactions.- Writes, verifies, and makes payments on tickets for race and sports wagers in accordance with established guidelines.- Keeps daily balance sheet of amount and number of transactions.- Maintains an accurate cash bank for assigned shift and responsible for accepting payment and making correct change when necessary.- Stocks Race & Sports Book Teller stations with necessary supplies and keeps all stations neat and clean.- Makes accurate payments on winning tickets in accordance to established guidelines.- Maintains and reconciles bank for assigned shift according to variance policy.- Explains wagering rules, including betting lines and odds, and procedures to guests.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements.- Notifies Leadership of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- Maintains knowledge of property information.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75527
Position Type
Regular Part-Time
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department.- Observes activities of customers and cast members in all gaming and money handling areas.- Reports to Surveillance Supervisor and Director of Surveillance.  Will notify gaming commission agents and/or Mississippi State Tax Commission agents when appropriate.- Ensures compliance of all company and departmental policies and procedures.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Any and all duties as assigned by your Supervisor or a member of management
Job ID
2020-75451
Position Type
Regular Full-Time
Category
Hidden (15273)
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Responsible for supervising staff and management of daily operations in the Table Games department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Works closely with department leadership to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.- Makes suggestions for improvement on standard operating procedures as needed.- Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances. - Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.- Assists with verifications of table inventories and effectively manages table limits.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.- Maintains a continuous inspection of cards and dice ensuring the security of assigned table games.- Shares responsibility for the overall integrity of daily operations.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficient operations and table games protection.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. - Accounts for chips on assigned games. This includes but is not limited to making fills and credits as needed.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-74676
Position Type
Regular Full-Time
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Provides accurate and efficient dealing at assigned table game- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
Job ID
2020-74638
Position Type
Regular Full-Time
Category
Hidden (15272)
Casino Property
Boomtown Casino Biloxi
Job Locations US-MS-Biloxi
- Delivers and retrieves guest's vehicles to and from casino/hotel front entrance and valet parking lot.- Runner must run to the valet lot and bring the vehicle to the Casino/Hotel entrance.- Locks vehicle and gives keys to dispatch.- Adheres to all company and departmental policies, procedures and safety standards.- Must have a clean and neat appearance. Must maintain a valid driver’s license in yourstate of residence and maintain a clean driving record.  Must have driver’s license on their person at all times.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2020-74630
Position Type
Regular Full-Time
Category
Hidden (8746)
Casino Property
Boomtown Casino Biloxi

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