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- Promote and maintain all steps of the Marquee Service program with each patron and employee you come in contact with.- Effectively respond to Supervisor’s requests in all areas of customer interaction and customer concerns.- Maintain the appearance of buffet. Clean and sanitize hot/cold buffet throughout each meal and during set up/break down.- Set up and break down station. Garnishes all food items as requested. At closing or before next meal, removes and returns food to kitchen, restocks items/supplies for upcoming meal.- Maintain proper temperatures of buffet foods throughout each meal.- Monitor and maintain supply of food items on the buffet- Prepare and serve salads and desserts, i.e., baking premade cookies, sandwiches in employee break room for grab and go.- Properly store all food, which must be covered, dated and rotated on a daily basis to ensure proper portion control and quality. - Prepares basic food items per guest order, (i.e, quesadillas, omelets, waffles, etc.)- Carve prepared meat- Pull cooked (finished) items out of rotisserie- Complete opening and closing duties completely.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
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- Promote and maintain all steps of the Marquee Service program with each patron and employee you come in contact with.- Effectively respond to Supervisor’s requests in all areas of customer interaction and customer concerns.- Assist preparing cold and hot food for buffet.- Follow written standardized recipes as well as spoken instructions for preparation.- Prepare stations prior to opening. Keep necessary items in stock at all times.- Prepare foods for all food service areas- Prepare ingredients and ready-to-cook items for use by Cook III in standard recipes.- Basic cooking of food items, including grilling baking, and frying.- Clean work station and keep it neat while servicing.- Prep food items (e.g., soups, vegetables, baking as needed, etc.) for daily use. Prep line for each meal. - Assist cooks with various tasks as needed, and provide cooks with needed items.- Prepare and plate menu items, as ordered, per specifications on hot food production line with strict attention to detail, speed, and accuracy- Break down station at closing: perform general cleaning duties.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
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- Prepare all orders according to specification. - Prep food items (e.g., soups, sauces, meats, vegetables, baking as needed, etc.) for daily use. Prep line for each meal. Stock backup (e.g., steaks and seafood) in cooler.- Keep service area clean. Sanitize, clean hood vents, wash walls, sweep and mop, etc.- Rotate and label food in cooler.- Prepare closing: restock, wrap open foods, put foods in cooler, etc.- Confer with Culinary Management as to up to date reservation and house counts as appropriate.- Check with Culinary Management for preparation and presentation of daily specials, substitutions, and product use and availability.- Complete opening and closing side work completely.- Communicate with Kitchen Management to let them know when you are running low on any items. Request inventory items from supervisors using Stratton-Warren system.- Secure all equipment needed for line production.- Inventory amounts of prepared food from previous day.- Transfer foodstuffs from walk-in to reach-in.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
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- Police areas from previous shift.- Check with food production people as to all equipment needed and secure.- Coordinate with manager on duty as to upcoming business.- Clean and sanitize all equipment for re-supply to kitchen and dining room.- Clean and sanitize all kitchen storage areas.- Clean and sanitize all equipment.- Set up dishwasher machine by reading instructions on machine or by asking chef or supervisor for assistance according to manufacturer’s standards.- The dishwasher will clean the dish washing equipment and working area when necessary.- They will clean work areas, sweep and mop all kitchen floors, walk-ins, employee lounge and other designated kitchen equipment and fixtures.- Wash dishes: stack dishes and run through dish machine, scrub pans, put dishes away.- Clean the kitchen: sweep and mop floors, empty trash, change water in and de-lime dish machine, wash walls and baseboards, scrub sinks, etc.- Responsible for cleaning and upkeep on kitchen equipment (i.e., ovens, steamers, etc.).- They may also perform such tasks as keeping records of broken dishes and making sure glass is disposed of properly.- Maintain cleanliness of the storeroom walkways, and food and beverage hallways.- Close the dish room when necessary.- Complete opening and closing side duties completely.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service
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- Police areas from previous shift.- Check with food production people as to all equipment needed and secure.- Coordinate with manager on duty as to upcoming business.- Clean and sanitize all equipment for re-supply to kitchen and dining room.- Clean and sanitize all kitchen storage areas.- Clean and sanitize all equipment.- Set up dishwasher machine by reading instructions on machine or by asking chef or supervisor for assistance according to manufacturer’s standards.- The dishwasher will clean the dish washing equipment and working area when necessary.- They will clean work areas, sweep and mop all kitchen floors, walk-ins, employee lounge and other designated kitchen equipment and fixtures.- Wash dishes: stack dishes and run through dish machine, scrub pans, put dishes away.- Clean the kitchen: sweep and mop floors, empty trash, change water in and de-lime dish machine, wash walls and baseboards, scrub sinks, etc.- Responsible for cleaning and upkeep on kitchen equipment (i.e., ovens, steamers, etc.).- They may also perform such tasks as keeping records of broken dishes and making sure glass is disposed of properly.- Maintain cleanliness of the storeroom walkways, and food and beverage hallways.- Close the dish room when necessary.- Complete opening and closing side duties completely.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service
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- Prepares month-end bank reconciliations.- Prepares month-end account reconciliations including investigation of account variances. - Records monthly intercompany entries. - Records recurring standard monthly journal entries.- Records cash transfer/wire journal entries.- Compiles monthly corporate entity trial balance binders.- Review/Analyze general ledger & financial statements to ensure accuracy of reporting- Assists in preparation of supporting schedules for SEC filings.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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- Achieve desired results through established methods, procedures and guidelines to maintain desired standards, and high quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.- Maintains food costs and labor percentiles.- Maintains consistent food quality for all F&B outlets.- Responsible for the development and implementation of menus for all food outlets.- Assists department Manager with the implementation and updating of the Food and Beverage Inventory Control System.- Responsible for the oversight of F&B Back of House leadership staff. - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Responsible for staying current of knowledge and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to the F&B Manager and/or Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
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ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned: - Deliver guest service the Penn Way by ensuring every interaction includes our Red Carpet Service Standards. Provide timely and knowledgeable service; always find solutions to guests’ problems. Use guest name when appropriate. Thank the guest and invite them back.- Responsible for the day to day operations of all Food & beverage outlets.- Effectively respond to Manager’s requests in all areas of customer interaction and customer concerns.- Staff, schedule, evaluate, train, develop and monitor personnel. Provide discipline and other employment actions as needed.- Understand department objectives, standards, guidelines and budget to achieve effective supervision of the department. - Assist Food & Beverage Manager in the development and implementation of department management plans including budgets, labor schedules and systems of accountability.- Assist Human Resources in the development and implementation of policies and procedures and rules including SOP manuals, to promote compliance with company and regulatory guidelines.- Ensure staffing levels are appropriate based on business volume.- Ensure restaurant personnel are meeting or exceeding our service standards.- Promote the proper treatment of our customers and employees by resolving complaints, answering of questions and providing general service. - Conduct informative, positive, and upbeat “All Aboard” meetings.- Understand department objectives, standards, guidelines and budget to achieve effective supervision of department.- Increase restaurant revenues through research and taking positive steps to adjust or change menu offerings, service, portion control, presentation and waste.- Ordering of product and supplies for each outlet using Stratton Warren ordering system.- Maintain the viability and integrity of all restaurant operations.- Supervision of all aspects of Food and Beverage department including front & back of house operations.- Employee may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.- Conducts all business activities in compliance with Company Policy and Procedures, Collective Bargaining Agreements, and all State and Federal regulations and internal controls. Ensures compliance within the department. SUPERVISORY RESPONSIBILITIESDirectly supervises all front of the house F&B employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, scheduling and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains and operates computer systems or networks. Supports Network Core, Firewalls, Switches, Routers, VPNs, Wireless Access Points and other associated equipment- Installs, supports and manages servers and resolves issues as needed. - Manages the Active Directory.- Installs patches and performs system backups and recovery. - Monitors system configuration, storage arrays & back-ups and maintains data files. - Resolves network performance issues and establishes a disaster recovery plan.- Provides technical support and guidance to users. - Performs all job duties in a safe and responsible manner.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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- Performs Cashier buys: verifies money and total amount of buy.- Balances Main Bank to impressed amounts and in certain banks non-impressed amounts. Verifies cash drawer at beginning and end of shift and makes sure all paperwork is filled out properly.- Processes slot machine jackpots: enters into computer, calls Surveillance, completes W2G forms when needed, and pays out money.- Cashes customer’s checks. - Performs Cashier or Vault duties when necessary.- Performs Count Team Member duties when needed.- Cashes chips. Redeems player’s winnings for cash.- Refunds safekeeping/customer deposits and found money.- Processes Markers for Credit Players.- Verifies Credit Lines for Players.- Processes and cashes credit card cash advances.- Processes all fills and credit with Table Games.- Balances cash drawers. Ensures that the drawers are at appropriate impressed or non-impressed amount at the beginning and end of each shift.- Does buys with Window Cashiers. Keeps drawer stocked throughout current shift and for the next shift. Also does buys with Vault for chips and cash.- Completes all necessary paperwork: Main Bank Summary, multiple logs, CTR, check log, Marker Issuance, and IOU Control log and key logs.- Receipts in Dealer, Cage, Security, and Slot tokes.- Performs Redemption Kiosk drop and emergency Kiosk fills.- Communicates effectively with customers in a pleasant, professional manner.- Accurately counts money and exchanges coins or gaming chips for customers.- Complies with company policies, all state and federal regulations, and internal controls as relates to this position.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as the Security Manager on duty in the absence of the Security Shift Manager- Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws- Maintain safety and inspections reports for the property- Conduct regular security post inspections- Prepare security incident reports and maintain security logs.- Respond to guests and employees concerns and complaints and solve their problems with professionalism and compassion.- Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards.- Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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- Must promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with.- Effectively responds to supervisor’s requests in all areas of customer interaction and customer concerns.- Provides security to assigned area or parking lot; maintains high visibility, handles problem situations, and watches for safety hazards.- Provides security escorts for all monetary transfers, fills, and credits.- Provides security escort as requested for jackpot winners.- Oversees customer boarding and disembarking: provides crowd control, directs traffic, checks ID’s, and checks for oversized bags, cameras, bottles, and other items not allowed on property.- Responsible for actively patrolling sections/floor looking for interaction opportunities, answering calls while still maintaining the ability to build relationships.- Provides assistance to customers: gives directions, calls cabs, assists with car trouble, etc. Provides special assistance to disabled patrons, as necessary.- Assists with Table and Slot drops. Observes Count members during the validator drop and transports/escorts to Count Room. - Provides assistance for Table drop by providing drop boxes, observing the count, and securing drop boxes in the Count Room. Monitors all entrances and exits from Count Room, and Vault. Maintains logs of these activities.- Serves as dispatcher. Dispatches other Officers to various assignments and maintains activity log sheets. Watches and records monitors and alarms.- Writes detailed reports as required for incidents involving law violations and/or violations for company policy and/or procedure.- Testifies in court on behalf of the company as necessary.- Administers first aid and life support when necessary (CPR/AED).- Occasionally, strenuous physical activity is required.- Is familiar with emergency procedures for all Argosy Casino patrons and employees, including abandon ship, fire, man overboard, and bomb search.- Complies with company policies, all state and federal regulations, and internal controls as relates to this position.- Employees may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.
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- Provides accurate and efficient dealing at assigned table game- Follows game procedures when dealing Blackjack, Craps, Roulette, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
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- Provides accurate and efficient dealing at assigned table game- Follows game procedures when dealing Blackjack, Craps, Roulette, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
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- Promote and maintain all steps of the Customer Service program with each patron and employee you come in contact with.- Effectively respond to supervisor’s requests in all areas of customer interaction and customer concerns. Assist other departments as necessary, coordinate activity appropriately. Comply with all reasonable requests made by management- Participate in all safety and emergency drills. Ensure that all safety equipment is in operating order. Take appropriate action to secure unsafe areas so as to protect patrons and employees. Performs repairs or maintenance as necessary to ensure that the facility complies with OSHA, fire and safety standards. Maintains a clean and safe workplace, including facility shops, )working areas and tool/equipment storage areas- Conduct visual, manual and/or auditory inspections and testing of machinery, equipment, appliance and structures as needed. Listens for unusual sounds from machines or equipment to detect malfunctions and discusses machine operation variations with supervisors or other maintenance workers to diagnose problems or repair machines. Dismantles defective machines and equipment and installs new or repaired parts- Conduct walk through to check all lights and ensure they are working properly. Replace light bulbs, ballasts, transformers, starters and sockets as needed- Clean and maintain heaters, air conditioning units, air handlers, filters, belts, coils and all components in or related to such units- Perform tasks to ensure the attractive and safe physical appearance of the facility such as snow removal, sweeping, cleaning, debris removal, landscaping and power washing of sidewalks, drives and parking areas- Repair and maintain the physical structure of the facility and its contents by performing miscellaneous tasks such as painting, gluing, fabricating and cleaning - Install, maintain, replace and repair plumbing including but not limited to toilets, sinks, sewage lines, ruptured or leaking lines and clogged drains and toilets- Cleans and lubricates shafts, bearings, gears, and other parts of machinery.- Installs and repairs electrical apparatus, such as transformers and wiring, and electrical components of machinery and equipment.- Performs functions as necessary to ensure that the facility remains balanced and floating, including maintenance and repairs of the tug and associated components- Assist in all other repairs and maintenance work as assigned- Comply with company policies; all state and federal regulations; and internal controls as it relates to this position.
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- Must promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with.- Effectively responds to supervisor's requests in all areas of customer interaction and customer concerns.- Complies with company policies, all state and federal regulations, and internal controls as it relates to this position.- Accepts incoming vehicles (ticketing, etc.) appropriately, parking cars and returning to Valet station in as little amount of time as possible.- Handles vehicle and keys appropriately.- Retrieves customer vehicles from specified areas in as little amount of time as possible.- Reports accidents and vehicle damage appropriately and in accordance with State and Federal DOT regulations and Company policy.- Maintains logs, vehicle counts, etc., as per departmental policy.- Responds to guest inquiries and provides assistance or directs to another area for information.- Performs all work in a safe, timely, and courteous manner.- Assists co-workers as necessary.- Employees may be required to perform duties outside of their normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.