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- Prepares month-end bank reconciliations.- Prepares month-end account reconciliations.- Records monthly intercompany entries. - Records recurring standard monthly journal entries.- Records cash transfer/wire journal entries.- Compiles monthly corporate entity trial balance binders.- Assists in preparation of supporting schedules for SEC filings.- Backup to Accounts Payable and Payroll.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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- Promote and maintain all steps of the Marquee Service program with each patron and employee you come in contact with.- Effectively respond to Supervisor’s requests in all areas of customer interaction and customer concerns.- Maintain the appearance of buffet. Clean and sanitize hot/cold buffet throughout each meal and during set up/break down.- Set up and break down station. Garnishes all food items as requested. At closing or before next meal, removes and returns food to kitchen, restocks items/supplies for upcoming meal.- Maintain proper temperatures of buffet foods throughout each meal.- Monitor and maintain supply of food items on the buffet- Prepare and serve salads and desserts, i.e., baking premade cookies, sandwiches in employee break room for grab and go.- Properly store all food, which must be covered, dated and rotated on a daily basis to ensure proper portion control and quality. - Prepares basic food items per guest order, (i.e, quesadillas, omelets, waffles, etc.)- Carve prepared meat- Pull cooked (finished) items out of rotisserie- Complete opening and closing duties completely.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
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- Prepare all orders according to specification. - Prep food items (e.g., soups, sauces, meats, vegetables, baking as needed, etc.) for daily use. Prep line for each meal. Stock backup (e.g., steaks and seafood) in cooler.- Keep service area clean. Sanitize, clean hood vents, wash walls, sweep and mop, etc.- Rotate and label food in cooler.- Prepare closing: restock, wrap open foods, put foods in cooler, etc.- Confer with Culinary Management as to up to date reservation and house counts as appropriate.- Check with Culinary Management for preparation and presentation of daily specials, substitutions, and product use and availability.- Complete opening and closing side work completely.- Communicate with Kitchen Management to let them know when you are running low on any items. Request inventory items from supervisors using Stratton-Warren system.- Secure all equipment needed for line production.- Inventory amounts of prepared food from previous day.- Transfer foodstuffs from walk-in to reach-in.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
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- Prepare all orders according to specification. - Prep food items (e.g., soups, sauces, meats, vegetables, baking as needed, etc.) for daily use. Prep line for each meal. Stock backup (e.g., steaks and seafood) in cooler.- Keep service area clean. Sanitize, clean hood vents, wash walls, sweep and mop, etc.- Rotate and label food in cooler.- Prepare closing: restock, wrap open foods, put foods in cooler, etc.- Confer with Culinary Management as to up to date reservation and house counts as appropriate.- Check with Culinary Management for preparation and presentation of daily specials, substitutions, and product use and availability.- Complete opening and closing side work completely.- Communicate with Kitchen Management to let them know when you are running low on any items. Request inventory items from supervisors using Stratton-Warren system.- Secure all equipment needed for line production.- Inventory amounts of prepared food from previous day.- Transfer foodstuffs from walk-in to reach-in.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
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- Comply with company policies; all state and federal regulations; and internal controls as it relates to this position.- Conducts the drop on all EGDs. Sorts and counts coin and vouchers using counting machines and scanners. Completes cash count to vault sheet.- Prepare money and tickets to be put into counting machine, open drop boxes, empty money and tickets, clear and reset box.- Operate counting machines, strap cash and bag coin.- Verify grand total with casino accounting.- Maintain count room machines, supplies and general area. Clean machines, perform preventive maintenance and clean count room area.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service
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- Police areas from previous shift.- Check with food production people as to all equipment needed and secure.- Coordinate with manager on duty as to upcoming business.- Clean and sanitize all equipment for re-supply to kitchen and dining room.- Clean and sanitize all kitchen storage areas.- Clean and sanitize all equipment.- Set up dishwasher machine by reading instructions on machine or by asking chef or supervisor for assistance according to manufacturer’s standards.- The dishwasher will clean the dish washing equipment and working area when necessary.- They will clean work areas, sweep and mop all kitchen floors, walk-ins, employee lounge and other designated kitchen equipment and fixtures.- Wash dishes: stack dishes and run through dish machine, scrub pans, put dishes away.- Clean the kitchen: sweep and mop floors, empty trash, change water in and de-lime dish machine, wash walls and baseboards, scrub sinks, etc.- Responsible for cleaning and upkeep on kitchen equipment (i.e., ovens, steamers, etc.).- They may also perform such tasks as keeping records of broken dishes and making sure glass is disposed of properly.- Maintain cleanliness of the storeroom walkways, and food and beverage hallways.- Close the dish room when necessary.- Complete opening and closing side duties completely.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service
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- Provides accurate and efficient dealing at assigned table game- Follows game procedures when dealing Blackjack, Craps, Roulette, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
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- Provides accurate and efficient dealing at assigned table game- Follows game procedures when dealing Blackjack, Craps, Roulette, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
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- Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with.- Effectively respond to supervisor’s requests in all areas of customer interaction and customer concerns.- Mix ingredients such as liquor, soda, water, and fruit juice to prepare beverages.- Constantly pre-bus station. Follow health and safety rules.- Become trained and certified in TIPS.- Interact verbally with all bar guests creating friendly and upbeat atmosphere.- Assist with inventory and inventory control.- Ring in all beverages according to standards set by Food & Beverage Department and collect proper money for these beverages.- Serve drinks to all bar guests. Verify guest is of legal drinking age when unsure.- Know all drink prices.- Claim tips received according to laws governing wage.- Know all Food & Beverage Department open and closing times and memorize their food items to have the ability to inform guests when asked.- Ring up all alcoholic beverage orders for Cocktail Servers.- Make all alcoholic beverages for Cocktail Servers.- Collect payment from Cocktail Servers and provide them with a receipt.- Complete end of shift checkout and paperwork according to standards set by the Food and Beverage Department.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest services
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- Take orders and serve drinks to customers. Includes icing glasses, finishing setups and garnishing as necessary. Ensure hot beverages are hot when served and frozen beverages are frozen.- Collect proper money for these beverages.- Clean and maintain station: remove trash, remove empty cups or bottles, push in chairs, etc. Constantly pre-bus station. Follow Health and Safety Rules.- Become trained and certified in TIPS.- Know hours of all Food and Beverage outlets and memorize their food items to have ability to inform guests when asked.- Know all drink prices.- Do public relations for the company: sell the casino and landing (i.e., know their respective products and up sell), and answer guest questions.- Perform side work; make coffee, stock and clean waitress station, cleaning work area, etc.- Verify guest is of legal drinking age when unsure.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
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- Operate cash register: take money from customers and count back the appropriate change.- Count money in register before and after each shift.- Prepare food such as hot dogs and brats.- Clean and sanitize working/kitchen areas in outlets: mop floors, clean equipment, etc.- Serve food to customers.- Stock all supplies (i.e., food, paper products, etc.) for next shift.- Clean tables in dining areas.- Prep required food needed for deli operations.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
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- Establishes and oversees the implementation of service standards in all outlets, including menu design, recipe development and training in all venues.- Responsible for the effective and efficient operation of all F&B operations, both front and back of the house, with emphasis on all aspects of the operation that contribute to profitability, maximizing guest satisfaction and team member morale.- Inspects all F&B venues, front and back of the house, to ensure that the areas and equipment meet requirements of state and local health lawas and internal regulations. - Ensures that all Federal, State and Local Health & Safety laws are effectively communicated and enforced.- Analyzes information concerning operations such as daily food sales, food costs, patron attendance, labor costs and expenses to meet established budgets. Assists with the development of annual F&B budget. - Provides input to outlet design and renovation as required, including menu development.- Create efficient training plans for supervisor and employee training for both front and back of the house.- Manage all cash handling procedures throughout areas of responsibilities.- Prepare necessary administrative records and reports for all areas of operations.- Review backup material for all areas of control to create structured operations.- Complete operating responsibilities through Food and Beverage management team to accomplish day-to-day required services for our guests.- Responsible for hiring, orientating, and managing of all F&B employees. Responsible for appraising team member performance; effective coaching & counseling of staff and addressing complaints and resolving problems.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains and operates computer systems or networks. Supports Network Core, Firewalls, Switches, Routers, VPNs, Wireless Access Points and other associated equipment- Installs, supports and manages servers and resolves issues as needed. - Manages the Active Directory.- Installs patches and performs system backups and recovery. - Monitors system configuration, storage arrays & back-ups and maintains data files. - Resolves network performance issues and establishes a disaster recovery plan.- Provides technical support and guidance to users. - Performs all job duties in a safe and responsible manner.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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- Attends Dealer School for the duration of the school while having satisfactory attendance according to Argosy Alton’s local Attendance policy.- Provides accurate and efficient dealing at assigned table game.- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.- Provides prompt, courteous and accurate dealing at assigned table(s).- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position.- Performs accurate chip and cash transactions according to established policies.- Receives wagers from customers and pays the appropriate game outcomes.- Maintains game security and protects company assets at all times. - Assists guests and/or trainers in understanding the rules and ensures adherence to established policies and procedures.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Performs all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.**Please note this is not a toked position, as this position would only be working in a training facility. Participation and selection for Dealing School does not guarantee future offers of employment**
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- Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with.- Effectively respond to supervisor’s requests in all areas of customer interaction and customer concerns.- Provide security to assigned area; or parking lot, maintain high visibility, handle problem situations, and watch for safety hazards.- Provide security escorts for all monetary transfers, fills, and credits.- Provide security escort as requested for jackpot winners.- Oversee customer boarding and disembarking: provide crowd control, direct traffic, check ID’s, check for oversized bags, cameras, bottles and other items not allowed on property.- Provide assistance to customers: give directions, call cabs, assist with car trouble, etc. Provide special assistance to disabled patrons, as necessary.- Assist with table and slot drops. Observe count members during the validator drop and transport/escort to count room. Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in the count room. Monitor all entrances and exits from count room, and vault. Maintain logs of these activities.- Serve as dispatcher. Dispatch other officers to various assignments and maintain activity log sheets. Watch and record monitors and alarms... - Write detailed reports as required for incidents involving law violations and/or violations for company policy and/or procedure.- Testify in court on behalf of the company as necessary.- Administer first aid and life support when necessary, (CPR/AED).- Occasionally, strenuous physical activity is required.- Be familiar with emergency procedures for all Argosy Casino patrons and employees, including abandon ship, fire, man overboard and bomb search.- Comply with company policies; all state and federal regulations; and internal controls as it relates to this position.- Employees may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.
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- Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with.- Effectively respond to supervisor’s requests in all areas of customer interaction and customer concerns.- Provide security to assigned area; or parking lot, maintain high visibility, handle problem situations, and watch for safety hazards.- Provide security escorts for all monetary transfers, fills, and credits.- Provide security escort as requested for jackpot winners.- Oversee customer boarding and disembarking: provide crowd control, direct traffic, check ID’s, check for oversized bags, cameras, bottles and other items not allowed on property.- Provide assistance to customers: give directions, call cabs, assist with car trouble, etc. Provide special assistance to disabled patrons, as necessary.- Assist with table and slot drops. Observe count members during the validator drop and transport/escort to count room. Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in the count room. Monitor all entrances and exits from count room, and vault. Maintain logs of these activities.- Serve as dispatcher. Dispatch other officers to various assignments and maintain activity log sheets. Watch and record monitors and alarms... - Write detailed reports as required for incidents involving law violations and/or violations for company policy and/or procedure.- Testify in court on behalf of the company as necessary.- Administer first aid and life support when necessary, (CPR/AED).- Occasionally, strenuous physical activity is required.- Be familiar with emergency procedures for all Argosy Casino patrons and employees, including abandon ship, fire, man overboard and bomb search.- Comply with company policies; all state and federal regulations; and internal controls as it relates to this position.- Employees may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.
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• Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.• Enforce internal control policies and procedures• Enforce underage gambling and drinking laws• Maintains safety and inspection reports for the property.• Conduct regular security post inspections• Prepare security incident reports and maintain security logs.• Reports guest and team member concerns and complaints to manager.• Ensure security team members adhere to uniform dress and grooming standards consistent with department and company standards.• Interacts and cooperate with regulatory, fire/rescue and law enforcement agencies.• Responsible for supporting compliance to departmental budgets.• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.• Maintains strict confidentiality in all departmental and company matters.
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- Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with.- Comply with company policies, all state and federal regulations, and internal controls as it relates to this position.- Reset machines and repair minor malfunctions.- Perform routine procedures with slot machine printers, bill validators, adding/removing paper and performing minor repairs.- Handle jackpot requests.- Provide customer service to slot players (e.g., handle complaints and answer questions).- Promote Slot Player club cards and duties include getting new card sign-ups and authorizing/retrieving comps for players.- Clean area around machines when time allows.- Perform all other related and compatible duties as assigned.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
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The following and other duties may be assigned as necessary: - Responsible for supervising and managing staff in the Slot Tech department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for oversight of electronic gaming device activities for adherence to established procedures. - Ensures customer service meets established standards. - Responsible for all material inventory and ensures accurate par levels are maintained.- Makes final determinations regarding types of materials, supplies, or tools to be used within established guidelines.- Responsible for layouts to installations of slot machines.- Manages and directs preventative maintenance of slot machines.- Responsible for troubleshooting and repair of machine malfunctions and player tracking system problems. Review correspondence needed to move, convert, or install slot related equipment.- Responsible for the repair, maintenance and performance of all slots and related gaming equipment.- Responsible for the development, interpretation, and implementation of departmental policies, operating procedures, and training programs, manuals, directives, work schedules, rules and regulations of the Slot Technical department.- Ensure all policies, procedures and practices are consistently followed and comply with the company’s service standards, brand attributes, policies, collective bargaining agreements and regulatory requirements.- Plan and submit for movements and conversions of slot machines, based on analysis of gaming floor.- Leads and directs the development, execution and measurement of departmental service standards for the Slot Technical team.- Ability to bring about results from ordinary circumstances; prepare for problems or opportunities in advance; transform leads into productive business outcomes; undertake additional responsibilities and respond to situations as they arise without supervision.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
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- Responsible for supervising staff and management in the table games department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Works closely with the Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.- Make suggestions for improvement on standard operating procedures as needed.- Shares responsibility of the overall engagement of all team members with Assistant Shift and/or Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Assists with verifications of table inventories and effectively manages table limits.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.- Maintains a continuous inspection of cards and dice ensuring the security of assigned table games.- Shares responsibility for the overall integrity of daily operations.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficient operations table games protection.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. - Accounts for chips on assigned games. This includes but not limited to making fills and credits as needed.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
