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Duties and Responsibilities:- Executes promotions and events in a fun and exciting atmosphere while complying with all necessary regulations.- Understand department objectives, standards, guidelines and budget to achieve effective management of department. - Reviews digital signage plan to ensure effective communication to patrons and back of house employees. - Ensures marketing promotion communication clearly articulates all rules. Partners with Compliance to ensure submission to the gaming commission is timely and accurate.- Develop and maintain an internal monthly electronic marketing calendar outlining and identifying content and scheduling.- Manage all electronic content jobs through the production cycle including monitoring of completion and posting dates and reprioritize tasks as required.- Develop, plan and execute all promotional programs and special events for the property.- Communicate goals and needs in order to facilitate planning for property promotional programs.- Complies with Penn National Gaming, Inc.’s standards, guidelines, and objectives and maintains administrative processes to ensure proper planning and efficient operation of department functions.- Meets and communicates with other departments to facilitate planning for fulfilling their casino promotion and special event needs such as Food and Beverage, Décor, Construction, Direct Mail, Cash giveaways, negotiating vendor contracts, securing high-level prize insurance, IGB regulations, etc.- Communicate all promotions to the surrounding St. Louis market by closely working with Database Marketing and Advertising departments.- Determine equipment necessary for activities to ensure the timely procurement of necessary parts and that par inventory is maintained; coordinates the upkeep and maintenance of equipment to ensure proper operation.- Secure high-level prize insurance.- Effectively plan, organize and prioritize a heavy workload with competing priorities.- Maintains a level of professionalism that will make guests want to return to the property. Anticipate the guest’s needs and responds appropriately with a sense of urgency.- Actively work as a good will ambassador of Penn National Gaming, Inc. properties.- Effectively communicate with management in order to fulfill and address any issues and needs requested by guests or employees.- Performs other duties as assigned by management.
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- Promote and maintain all steps of the Marquee Service program with each patron and employee you come in contact with.- Effectively respond to Supervisor’s requests in all areas of customer interaction and customer concerns.- Maintain the appearance of buffet. Clean and sanitize hot/cold buffet throughout each meal and during set up/break down.- Set up and break down station. Garnishes all food items as requested. At closing or before next meal, removes and returns food to kitchen, restocks items/supplies for upcoming meal.- Maintain proper temperatures of buffet foods throughout each meal.- Monitor and maintain supply of food items on the buffet- Prepare and serve salads and desserts, i.e., baking premade cookies, sandwiches in employee break room for grab and go.- Properly store all food, which must be covered, dated and rotated on a daily basis to ensure proper portion control and quality. - Prepares basic food items per guest order, (i.e, quesadillas, omelets, waffles, etc.)- Carve prepared meat- Pull cooked (finished) items out of rotisserie- Complete opening and closing duties completely.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
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- Promote and maintain all steps of the Marquee Service program with each patron and employee you come in contact with.- Effectively respond to Supervisor’s requests in all areas of customer interaction and customer concerns.- Assist preparing cold and hot food for buffet.- Follow written standardized recipes as well as spoken instructions for preparation.- Prepare stations prior to opening. Keep necessary items in stock at all times.- Prepare foods for all food service areas- Prepare ingredients and ready-to-cook items for use by Cook III in standard recipes.- Basic cooking of food items, including grilling baking, and frying.- Clean work station and keep it neat while servicing.- Prep food items (e.g., soups, vegetables, baking as needed, etc.) for daily use. Prep line for each meal. - Assist cooks with various tasks as needed, and provide cooks with needed items.- Prepare and plate menu items, as ordered, per specifications on hot food production line with strict attention to detail, speed, and accuracy- Break down station at closing: perform general cleaning duties.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
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- Prepare all orders according to specification. - Prep food items (e.g., soups, sauces, meats, vegetables, baking as needed, etc.) for daily use. Prep line for each meal. Stock backup (e.g., steaks and seafood) in cooler.- Keep service area clean. Sanitize, clean hood vents, wash walls, sweep and mop, etc.- Rotate and label food in cooler.- Prepare closing: restock, wrap open foods, put foods in cooler, etc.- Confer with Culinary Management as to up to date reservation and house counts as appropriate.- Check with Culinary Management for preparation and presentation of daily specials, substitutions, and product use and availability.- Complete opening and closing side work completely.- Communicate with Kitchen Management to let them know when you are running low on any items. Request inventory items from supervisors using Stratton-Warren system.- Secure all equipment needed for line production.- Inventory amounts of prepared food from previous day.- Transfer foodstuffs from walk-in to reach-in.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
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- Prepare all orders according to specification. - Prep food items (e.g., soups, sauces, meats, vegetables, baking as needed, etc.) for daily use. Prep line for each meal. Stock backup (e.g., steaks and seafood) in cooler.- Keep service area clean. Sanitize, clean hood vents, wash walls, sweep and mop, etc.- Rotate and label food in cooler.- Prepare closing: restock, wrap open foods, put foods in cooler, etc.- Confer with Culinary Management as to up to date reservation and house counts as appropriate.- Check with Culinary Management for preparation and presentation of daily specials, substitutions, and product use and availability.- Complete opening and closing side work completely.- Communicate with Kitchen Management to let them know when you are running low on any items. Request inventory items from supervisors using Stratton-Warren system.- Secure all equipment needed for line production.- Inventory amounts of prepared food from previous day.- Transfer foodstuffs from walk-in to reach-in.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
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- Police areas from previous shift.- Check with food production people as to all equipment needed and secure.- Coordinate with manager on duty as to upcoming business.- Clean and sanitize all equipment for re-supply to kitchen and dining room.- Clean and sanitize all kitchen storage areas.- Clean and sanitize all equipment.- Set up dishwasher machine by reading instructions on machine or by asking chef or supervisor for assistance according to manufacturer’s standards.- The dishwasher will clean the dish washing equipment and working area when necessary.- They will clean work areas, sweep and mop all kitchen floors, walk-ins, employee lounge and other designated kitchen equipment and fixtures.- Wash dishes: stack dishes and run through dish machine, scrub pans, put dishes away.- Clean the kitchen: sweep and mop floors, empty trash, change water in and de-lime dish machine, wash walls and baseboards, scrub sinks, etc.- Responsible for cleaning and upkeep on kitchen equipment (i.e., ovens, steamers, etc.).- They may also perform such tasks as keeping records of broken dishes and making sure glass is disposed of properly.- Maintain cleanliness of the storeroom walkways, and food and beverage hallways.- Close the dish room when necessary.- Complete opening and closing side duties completely.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service
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- Prepares month-end bank reconciliations.- Prepares month-end account reconciliations including investigation of account variances. - Records monthly intercompany entries. - Records recurring standard monthly journal entries.- Records cash transfer/wire journal entries.- Compiles monthly corporate entity trial balance binders.- Review/Analyze general ledger & financial statements to ensure accuracy of reporting- Assists in preparation of supporting schedules for SEC filings.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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- Provides accurate and efficient dealing at assigned table game- Follows game procedures when dealing Blackjack, Craps, Roulette, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
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- Provides accurate and efficient dealing at assigned table game- Follows game procedures when dealing Blackjack, Craps, Roulette, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
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- Responsible for supervising F&B Outlets designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory.- Assist F&B Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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- Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with.- Effectively respond to supervisor’s requests in all areas of customer interaction and customer concerns.- Mix ingredients such as liquor, soda, water, and fruit juice to prepare beverages.- Constantly pre-bus station. Follow health and safety rules.- Become trained and certified in TIPS.- Interact verbally with all bar guests creating friendly and upbeat atmosphere.- Assist with inventory and inventory control.- Ring in all beverages according to standards set by Food & Beverage Department and collect proper money for these beverages.- Serve drinks to all bar guests. Verify guest is of legal drinking age when unsure.- Know all drink prices.- Claim tips received according to laws governing wage.- Know all Food & Beverage Department open and closing times and memorize their food items to have the ability to inform guests when asked.- Ring up all alcoholic beverage orders for Cocktail Servers.- Make all alcoholic beverages for Cocktail Servers.- Collect payment from Cocktail Servers and provide them with a receipt.- Complete end of shift checkout and paperwork according to standards set by the Food and Beverage Department.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest services
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- Wait on customer. Serve drinks, water, coffee, and tea to customers at appropriate times. Refill beverages as needed.- Assist with picking up dirty dishes, silverware, and glassware during and after meals and deliver to assigned dish washing area in kitchen.- Pick up all clean dishes, glassware, and silverware from area and distribute to each service location. Make sure there is always sufficient ware available.- Maintain cleanliness of assigned station: bus tables, wipe tables and chairs, pick up trash, clean ashtrays, etc.- Assist with maintaining cleanliness of buffet and kitchen as required: vacuum, sweep and mop, pick up trash, etc.- Complete opening, running, and closing side duties completely.- Keep ice stations filled, silverware polished and rolled, and glasses and dishes stocked.- Prepare tables for next guest. Remove any dirty dishes, silverware and napkins.- Stock/restock supplies (e.g., cups, glasses, silverware, coffee, napkins, etc.) at service station.- Assist with maintaining cleanliness/appearance of buffet as needed.- Employees may be required to perform duties outside of their normal job description where, in the company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
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- Operate cash register: take money from customers and count back the appropriate change.- Count money in register before and after each shift.- Prepare food such as hot dogs and brats.- Clean and sanitize working/kitchen areas in outlets: mop floors, clean equipment, etc.- Serve food to customers.- Stock all supplies (i.e., food, paper products, etc.) for next shift.- Clean tables in dining areas.- Prep required food needed for deli operations.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
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- Clean lobbies, lounges, rest rooms, corridors, elevators, stairways, ramps, Prom areas, and patrol parking lot.- Machine sweep, mop, scrub, wax, and polish floors.- Clean rugs, carpets, upholstered furniture, and draperies.- Dust furniture. Wash walls, ceiling, and woodwork. Wash window glass, door panels, and sills.- Clean wall and ceiling fixtures.- Empty wastebaskets and empty and clean ashtrays.- Transport trash and waste to disposal area. Bio-Waste.- Replenish restroom supplies.- Respond to calls for housekeeping problems (i.e., broken glass, spills, backups, etc.).- Employees may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.- Comply with company policies; all state and federal regulations; and internal controls as it relates to this position.
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- Clean lobbies, lounges, rest rooms, corridors, elevators, stairways, ramps, Prom areas, and patrol parking lot.- Machine sweep, mop, scrub, wax, and polish floors.- Clean rugs, carpets, upholstered furniture, and draperies.- Dust furniture. Wash walls, ceiling, and woodwork. Wash window glass, door panels, and sills.- Clean wall and ceiling fixtures.- Empty wastebaskets and empty and clean ashtrays.- Transport trash and waste to disposal area. Bio-Waste.- Replenish restroom supplies.- Respond to calls for housekeeping problems (i.e., broken glass, spills, backups, etc.).- Employees may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.- Comply with company policies; all state and federal regulations; and internal controls as it relates to this position.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains and operates computer systems or networks. Supports Network Core, Firewalls, Switches, Routers, VPNs, Wireless Access Points and other associated equipment- Installs, supports and manages servers and resolves issues as needed. - Manages the Active Directory.- Installs patches and performs system backups and recovery. - Monitors system configuration, storage arrays & back-ups and maintains data files. - Resolves network performance issues and establishes a disaster recovery plan.- Provides technical support and guidance to users. - Performs all job duties in a safe and responsible manner.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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- Perform cashier buys: verifies money and total amount of buy.- Balance main bank to impressed amounts and in certain banks non-impressed amounts. Verifies cash drawer at beginning and end of shift and makes sure all paperwork is filled out properly.- Process slot machine jackpots: enter into computer, call surveillance, complete W2G forms when needed, and pay out money.- Cash customer’s checks. - Perform cashier or vault duties when necessary.- Perform Count Team Member duties when needed.- Cash chips. Redeem player’s winnings for cash.- Refund safekeeping/customer deposits and found money.- Process Markers for Credit Players- Verify Credit Lines for Players- Process and cash credit card cash advances.- Process all fills and credit with table games.- Balance cash drawers. Ensure that the drawers are at appropriate impressed or non-impressed amount at the beginning and end of each shift.- Do buys with window cashiers. Keep drawer stocked throughout current shift and for the next shift. Also do buys with vault for chips and cash.- Complete all necessary paperwork: Main Bank Summary, multiple logs, CTR, check log, Marker Issuance and IOU Control log and key logs.- Receipt in dealer, cage, security and slot tokes.- Perform Redemption Kiosk drop and emergency Kiosk fills.- Comply with company policies; all state and federal regulations; and internal controls as it relates to this position.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service
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- Perform cashier buys: verifies money and total amount of buy.- Balance main bank to impressed amounts and in certain banks non-impressed amounts. Verifies cash drawer at beginning and end of shift and makes sure all paperwork is filled out properly.- Process slot machine jackpots: enter into computer, call surveillance, complete W2G forms when needed, and pay out money.- Cash customer’s checks. - Perform cashier or vault duties when necessary.- Perform Count Team Member duties when needed.- Cash chips. Redeem player’s winnings for cash.- Refund safekeeping/customer deposits and found money.- Process Markers for Credit Players- Verify Credit Lines for Players- Process and cash credit card cash advances.- Process all fills and credit with table games.- Balance cash drawers. Ensure that the drawers are at appropriate impressed or non-impressed amount at the beginning and end of each shift.- Do buys with window cashiers. Keep drawer stocked throughout current shift and for the next shift. Also do buys with vault for chips and cash.- Complete all necessary paperwork: Main Bank Summary, multiple logs, CTR, check log, Marker Issuance and IOU Control log and key logs.- Receipt in dealer, cage, security and slot tokes.- Perform Redemption Kiosk drop and emergency Kiosk fills.- Comply with company policies; all state and federal regulations; and internal controls as it relates to this position.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service
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Summary:The Marketing Coordinator is responsible for the daily coordination and/or execution of advertising add-ons, special events, and assisting in promotions. Essential Duties and Responsibilites:- Promote and maintain all steps of the Marquee Service program with each patron and employee you come in contact with.- Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Answers phone calls and proactively assists customers (internal and external) with their concerns- Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork referring to lost or stolen patron articles.- Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments on an as needed basis.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.- Employees may be required to perform duties outside their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.
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- Attends Dealer School for the duration of the school while having satisfactory attendance according to Argosy Alton’s local Attendance policy.- Provides accurate and efficient dealing at assigned table game.- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.- Provides prompt, courteous and accurate dealing at assigned table(s).- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position.- Performs accurate chip and cash transactions according to established policies.- Receives wagers from customers and pays the appropriate game outcomes.- Maintains game security and protects company assets at all times. - Assists guests and/or trainers in understanding the rules and ensures adherence to established policies and procedures.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Performs all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.**Please note this is not a toked position, as this position would only be working in a training facility. Participation and selection for Dealing School does not guarantee future offers of employment**