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- Prepares month-end bank reconciliations.- Prepares month-end account reconciliations.- Records monthly intercompany entries. - Records recurring standard monthly journal entries.- Records cash transfer/wire journal entries.- Compiles monthly corporate entity trial balance binders.- Assists in preparation of supporting schedules for SEC filings.- Backup to Accounts Payable and Payroll.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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- Promote and maintain all steps of the Marquee Service program with each patron and employee you come in contact with.- Effectively respond to Supervisor’s requests in all areas of customer interaction and customer concerns.- Maintain the appearance of buffet. Clean and sanitize hot/cold buffet throughout each meal and during set up/break down.- Set up and break down station. Garnishes all food items as requested. At closing or before next meal, removes and returns food to kitchen, restocks items/supplies for upcoming meal.- Maintain proper temperatures of buffet foods throughout each meal.- Monitor and maintain supply of food items on the buffet- Prepare and serve salads and desserts, i.e., baking premade cookies, sandwiches in employee break room for grab and go.- Properly store all food, which must be covered, dated and rotated on a daily basis to ensure proper portion control and quality. - Prepares basic food items per guest order, (i.e, quesadillas, omelets, waffles, etc.)- Carve prepared meat- Pull cooked (finished) items out of rotisserie- Complete opening and closing duties completely.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
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- Promote and maintain all steps of the Marquee Service program with each patron and employee you come in contact with.- Effectively respond to Supervisor’s requests in all areas of customer interaction and customer concerns.- Assist preparing cold and hot food for buffet.- Follow written standardized recipes as well as spoken instructions for preparation.- Prepare stations prior to opening. Keep necessary items in stock at all times.- Prepare foods for all food service areas- Prepare ingredients and ready-to-cook items for use by Cook III in standard recipes.- Basic cooking of food items, including grilling baking, and frying.- Clean work station and keep it neat while servicing.- Prep food items (e.g., soups, vegetables, baking as needed, etc.) for daily use. Prep line for each meal. - Assist cooks with various tasks as needed, and provide cooks with needed items.- Prepare and plate menu items, as ordered, per specifications on hot food production line with strict attention to detail, speed, and accuracy- Break down station at closing: perform general cleaning duties.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
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- Prepare all orders according to specification. - Prep food items (e.g., soups, sauces, meats, vegetables, baking as needed, etc.) for daily use. Prep line for each meal. Stock backup (e.g., steaks and seafood) in cooler.- Keep service area clean. Sanitize, clean hood vents, wash walls, sweep and mop, etc.- Rotate and label food in cooler.- Prepare closing: restock, wrap open foods, put foods in cooler, etc.- Confer with Culinary Management as to up to date reservation and house counts as appropriate.- Check with Culinary Management for preparation and presentation of daily specials, substitutions, and product use and availability.- Complete opening and closing side work completely.- Communicate with Kitchen Management to let them know when you are running low on any items. Request inventory items from supervisors using Stratton-Warren system.- Secure all equipment needed for line production.- Inventory amounts of prepared food from previous day.- Transfer foodstuffs from walk-in to reach-in.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
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- Prepare all orders according to specification. - Prep food items (e.g., soups, sauces, meats, vegetables, baking as needed, etc.) for daily use. Prep line for each meal. Stock backup (e.g., steaks and seafood) in cooler.- Keep service area clean. Sanitize, clean hood vents, wash walls, sweep and mop, etc.- Rotate and label food in cooler.- Prepare closing: restock, wrap open foods, put foods in cooler, etc.- Confer with Culinary Management as to up to date reservation and house counts as appropriate.- Check with Culinary Management for preparation and presentation of daily specials, substitutions, and product use and availability.- Complete opening and closing side work completely.- Communicate with Kitchen Management to let them know when you are running low on any items. Request inventory items from supervisors using Stratton-Warren system.- Secure all equipment needed for line production.- Inventory amounts of prepared food from previous day.- Transfer foodstuffs from walk-in to reach-in.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
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- Police areas from previous shift.- Check with food production people as to all equipment needed and secure.- Coordinate with manager on duty as to upcoming business.- Clean and sanitize all equipment for re-supply to kitchen and dining room.- Clean and sanitize all kitchen storage areas.- Clean and sanitize all equipment.- Set up dishwasher machine by reading instructions on machine or by asking chef or supervisor for assistance according to manufacturer’s standards.- The dishwasher will clean the dish washing equipment and working area when necessary.- They will clean work areas, sweep and mop all kitchen floors, walk-ins, employee lounge and other designated kitchen equipment and fixtures.- Wash dishes: stack dishes and run through dish machine, scrub pans, put dishes away.- Clean the kitchen: sweep and mop floors, empty trash, change water in and de-lime dish machine, wash walls and baseboards, scrub sinks, etc.- Responsible for cleaning and upkeep on kitchen equipment (i.e., ovens, steamers, etc.).- They may also perform such tasks as keeping records of broken dishes and making sure glass is disposed of properly.- Maintain cleanliness of the storeroom walkways, and food and beverage hallways.- Close the dish room when necessary.- Complete opening and closing side duties completely.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service
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- Provides accurate and efficient dealing at assigned table game- Follows game procedures when dealing Blackjack, Craps, Roulette, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
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- Provides accurate and efficient dealing at assigned table game- Follows game procedures when dealing Blackjack, Craps, Roulette, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
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- Responsible for supervising F&B Outlets designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory.- Assist F&B Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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- Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with.- Effectively respond to supervisor’s requests in all areas of customer interaction and customer concerns.- Mix ingredients such as liquor, soda, water, and fruit juice to prepare beverages.- Constantly pre-bus station. Follow health and safety rules.- Become trained and certified in TIPS.- Interact verbally with all bar guests creating friendly and upbeat atmosphere.- Assist with inventory and inventory control.- Ring in all beverages according to standards set by Food & Beverage Department and collect proper money for these beverages.- Serve drinks to all bar guests. Verify guest is of legal drinking age when unsure.- Know all drink prices.- Claim tips received according to laws governing wage.- Know all Food & Beverage Department open and closing times and memorize their food items to have the ability to inform guests when asked.- Ring up all alcoholic beverage orders for Cocktail Servers.- Make all alcoholic beverages for Cocktail Servers.- Collect payment from Cocktail Servers and provide them with a receipt.- Complete end of shift checkout and paperwork according to standards set by the Food and Beverage Department.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest services
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- Wait on customer. Serve drinks, water, coffee, and tea to customers at appropriate times. Refill beverages as needed.- Assist with picking up dirty dishes, silverware, and glassware during and after meals and deliver to assigned dish washing area in kitchen.- Pick up all clean dishes, glassware, and silverware from area and distribute to each service location. Make sure there is always sufficient ware available.- Maintain cleanliness of assigned station: bus tables, wipe tables and chairs, pick up trash, clean ashtrays, etc.- Assist with maintaining cleanliness of buffet and kitchen as required: vacuum, sweep and mop, pick up trash, etc.- Complete opening, running, and closing side duties completely.- Keep ice stations filled, silverware polished and rolled, and glasses and dishes stocked.- Prepare tables for next guest. Remove any dirty dishes, silverware and napkins.- Stock/restock supplies (e.g., cups, glasses, silverware, coffee, napkins, etc.) at service station.- Assist with maintaining cleanliness/appearance of buffet as needed.- Employees may be required to perform duties outside of their normal job description where, in the company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
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- Take orders and serve drinks to customers. Includes icing glasses, finishing setups and garnishing as necessary. Ensure hot beverages are hot when served and frozen beverages are frozen.- Collect proper money for these beverages.- Clean and maintain station: remove trash, remove empty cups or bottles, push in chairs, etc. Constantly pre-bus station. Follow Health and Safety Rules.- Become trained and certified in TIPS.- Know hours of all Food and Beverage outlets and memorize their food items to have ability to inform guests when asked.- Know all drink prices.- Do public relations for the company: sell the casino and landing (i.e., know their respective products and up sell), and answer guest questions.- Perform side work; make coffee, stock and clean waitress station, cleaning work area, etc.- Verify guest is of legal drinking age when unsure.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
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- Operate cash register: take money from customers and count back the appropriate change.- Count money in register before and after each shift.- Prepare food such as hot dogs and brats.- Clean and sanitize working/kitchen areas in outlets: mop floors, clean equipment, etc.- Serve food to customers.- Stock all supplies (i.e., food, paper products, etc.) for next shift.- Clean tables in dining areas.- Prep required food needed for deli operations.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
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- Clean lobbies, lounges, rest rooms, corridors, elevators, stairways, ramps, Prom areas, and patrol parking lot.- Machine sweep, mop, scrub, wax, and polish floors.- Clean rugs, carpets, upholstered furniture, and draperies.- Dust furniture. Wash walls, ceiling, and woodwork. Wash window glass, door panels, and sills.- Clean wall and ceiling fixtures.- Empty wastebaskets and empty and clean ashtrays.- Transport trash and waste to disposal area. Bio-Waste.- Replenish restroom supplies.- Respond to calls for housekeeping problems (i.e., broken glass, spills, backups, etc.).- Employees may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.- Comply with company policies; all state and federal regulations; and internal controls as it relates to this position.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains and operates computer systems or networks. Supports Network Core, Firewalls, Switches, Routers, VPNs, Wireless Access Points and other associated equipment- Installs, supports and manages servers and resolves issues as needed. - Manages the Active Directory.- Installs patches and performs system backups and recovery. - Monitors system configuration, storage arrays & back-ups and maintains data files. - Resolves network performance issues and establishes a disaster recovery plan.- Provides technical support and guidance to users. - Performs all job duties in a safe and responsible manner.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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- Attends Dealer School for the duration of the school while having satisfactory attendance according to Argosy Alton’s local Attendance policy.- Provides accurate and efficient dealing at assigned table game.- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.- Provides prompt, courteous and accurate dealing at assigned table(s).- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position.- Performs accurate chip and cash transactions according to established policies.- Receives wagers from customers and pays the appropriate game outcomes.- Maintains game security and protects company assets at all times. - Assists guests and/or trainers in understanding the rules and ensures adherence to established policies and procedures.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Performs all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.**Please note this is not a toked position, as this position would only be working in a training facility. Participation and selection for Dealing School does not guarantee future offers of employment**
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- Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with.- Effectively respond to supervisor’s requests in all areas of customer interaction and customer concerns.- Provide security to assigned area; or parking lot, maintain high visibility, handle problem situations, and watch for safety hazards.- Provide security escorts for all monetary transfers, fills, and credits.- Provide security escort as requested for jackpot winners.- Oversee customer boarding and disembarking: provide crowd control, direct traffic, check ID’s, check for oversized bags, cameras, bottles and other items not allowed on property.- Provide assistance to customers: give directions, call cabs, assist with car trouble, etc. Provide special assistance to disabled patrons, as necessary.- Assist with table and slot drops. Observe count members during the validator drop and transport/escort to count room. Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in the count room. Monitor all entrances and exits from count room, and vault. Maintain logs of these activities.- Serve as dispatcher. Dispatch other officers to various assignments and maintain activity log sheets. Watch and record monitors and alarms... - Write detailed reports as required for incidents involving law violations and/or violations for company policy and/or procedure.- Testify in court on behalf of the company as necessary.- Administer first aid and life support when necessary, (CPR/AED).- Occasionally, strenuous physical activity is required.- Be familiar with emergency procedures for all Argosy Casino patrons and employees, including abandon ship, fire, man overboard and bomb search.- Comply with company policies; all state and federal regulations; and internal controls as it relates to this position.- Employees may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.
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- Review, adjust and administer working schedules of team members.- Supervise and manage attendance and time records of team members.- Handle customer complaints- Handle emergency situations such as disorderly patrons, medical emergencies, violation of gaming laws and intoxicated patrons.- Ensure that all Security team members adequately perform the duties arising from emergency situations.- Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.- Supervision of security officers: assign officers to work areas, observe work to ensure that procedures are followed, conduct performance evaluations, take disciplinary actions, disseminate information- Ensure prompt completion and forwarding of all required paperwork of team members- Provide security for monetary transfers, fills, credit and escorts.- Testify in court on behalf of state gaming boards.- Interview, select and train new team members.- Review, adjust and administer working schedules of team members.- Assign and apportion work to be done among team members.
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- Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with.- Comply with company policies, all state and federal regulations, and internal controls as it relates to this position.- Reset machines and repair minor malfunctions.- Perform routine procedures with slot machine printers, bill validators, adding/removing paper and performing minor repairs.- Handle jackpot requests.- Provide customer service to slot players (e.g., handle complaints and answer questions).- Promote Slot Player club cards and duties include getting new card sign-ups and authorizing/retrieving comps for players.- Clean area around machines when time allows.- Perform all other related and compatible duties as assigned.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
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- Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with.- Comply with company policies, all state and federal regulations, and internal controls as it relates to this position.- Reset machines and repair minor malfunctions.- Perform routine procedures with slot machine printers, bill validators, adding/removing paper and performing minor repairs.- Handle jackpot requests.- Provide customer service to slot players (e.g., handle complaints and answer questions).- Promote Slot Player club cards and duties include getting new card sign-ups and authorizing/retrieving comps for players.- Clean area around machines when time allows.- Perform all other related and compatible duties as assigned.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
