Penn National Gaming, Inc.

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Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - Monitors guest consumption of alcohol and intervenes as needed according to guidelines. - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. - Promotes casino events and programs. - Provides personalized service and uses guest name. - Resolves service problems according to guidelines. - Provides fast, friendly, professional beverage service to casino guests and beverage servers (e.g., 2 minute or less production cycle for 15 drink tray). - Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required. - Slices and pits fruit as required. - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures. - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor. - Maintains a clean and stocked workstation in accordance with established health and safety guidelines.
Job ID
2021-86293
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - Demonstrates a comprehensive understanding of company internal control system and departmental policies and procedures. - Removes cash boxes from slot machine and replaces with empty cash box using procedures that are within internal Controls and Massachusetts State Gaming Regulations. - Transports all collected cash boxes to the Count Room following predetermined route. - Ensures key control procedures are followed. - Operates automated currency equipment to count and process tickets/currency removed from the cash boxes. - Prepares Cash Storage Box Report with supporting documentation obtained from the counting of the cash boxes. - Responsible for packaging currency and tickets/currency into predetermined amounts for later use by the Main Bank or the deposit. - Transports the verified tickets/currency to the Main Bank and ticket storage area within internal Controls and MA State Gaming Regulations. - Completes daily maintenance of all Count Room equipment and cleaning of Count Room. - Work professionally with other departments as needed to complete tasks. - Other duties may be assigned. - Answers routine questions from co-workers; leads completion of daily tasks within the department or work unit; interacts with others when necessary to achieve desired outcomes.
Job ID
2021-86508
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business, or any reasonable request made by your supervisor or management personnel.
Job ID
2021-84573
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Engages in friendly conversations with guest whenever possible. - Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant. - Takes food and drink orders, communicates with bartender, assists in the preparation of drinks, and presents drinks to guests. - Monitors guest consumption of alcohol and intervenes as needed according to guidelines. - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards. - Completes any reasonably requested job duty or any reasonable request made by manager or management personnel. - Recognizes players and relays that information to the host/hostess and/or other restaurant team members to ensure they receive the appropriate service. - Knows and promotes current property events and promotions. - Thanks customers, invites them back, wishes them luck.
Job ID
2021-87023
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Promote and maintain all steps of the ACES program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure). - Responsible for learning and understanding the use of all chemicals used in kitchen operations. - Must follow specific daily station assignments checklists as directed by Stewarding Supervisor. - Responsible for all aspects of dish/pot washing including but not limited to using the dish machines, pot sink/power soak sink, and all other basic stewarding duties. - Responsible for all trash removal, cleaning of trash receptacles, removal and proper disposal of all recyclables as defined by property and state/local initiatives. - Responsible for keeping all floors swept/mopped and free of debris during shift and as directed by Stewarding Supervisor. - Ensure proper storage of equipment, chemicals, and restaurant supplies in compliance with departmental, company, and OSHA standards, in the dish and pot rooms, kitchens, mop rooms, and trash dock. This includes but is not limited to china, glassware, silverware, trash cans, trash dumpsters, pots, & pans. - Ensure the proper stocking and restocking of all food line china and utensils before, during, and after the restaurant hours of operation. - All duties above are determined on business needs and other duties may be assigned as required.
Job ID
2021-86689
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Promote and maintain all steps of the ACES program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure). - Responsible for learning and understanding the use of all chemicals used in kitchen operations. - Must follow specific daily station assignments checklists as directed by Stewarding Supervisor. - Responsible for all aspects of dish/pot washing including but not limited to using the dish machines, pot sink/power soak sink, and all other basic stewarding duties. - Responsible for all trash removal, cleaning of trash receptacles, removal and proper disposal of all recyclables as defined by property and state/local initiatives. - Responsible for keeping all floors swept/mopped and free of debris during shift and as directed by Stewarding Supervisor. - Ensure proper storage of equipment, chemicals, and restaurant supplies in compliance with departmental, company, and OSHA standards, in the dish and pot rooms, kitchens, mop rooms, and trash dock. This includes but is not limited to china, glassware, silverware, trash cans, trash dumpsters, pots, & pans. - Ensure the proper stocking and restocking of all food line china and utensils before, during, and after the restaurant hours of operation. - All duties above are determined on business needs and other duties may be assigned as required.
Job ID
2021-86690
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Promote and maintain all steps of the STARS program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure). - Responsible for all aspects of dish/pot washing including but not limited to using the dish machines, pot sink/power soak sink, and all other basic stewarding duties as defined in the Steward job description. - Deep cleaning of inside/outside of ovens, inside/outside of hoods, inside/outside of grills, inside/outside of stoves, inside/outside deep fryers, inside/outside hot boxes, inside/outside salamanders, steam tables, chafers, table and counter tops, inside/outside walk-in refrigerators and freezers, speed racks (Crescors), trash cans & trash dumpsters, glass, brass, ceilings, walls, floors, drains, fans, etc., per equipment cleaning guide. Deep cleaning steward needs knowledge of taking apart and putting this above equipment back together per equipment cleaning guide. - Responsible for learning and understanding use of all power-washing equipment and be able to use equipment properly for the cleaning of all floors, walls, and other surfaces as described. - Responsible for learning and understanding the use of all chemicals that will be used for above cleaning. - Ensure proper storage of equipment, chemicals and restaurant supplies in compliance with departmental, company, and OSHA standards, in the dish and pot rooms, kitchens, mop rooms, and trash dock, etc. This includes but is not limited to china, glassware, silverware, trash cans, trash dumpsters, pots, & pans. - Ensure the proper stocking and restocking of all food line china and utensils before, during, and after the restaurant hours of operation. - Must follow specific daily station assignments checklists as directed by Stewarding Supervisor. - All duties above are determined on business needs and other duties may be assigned as required.
Job ID
2021-86687
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - When assigned to Surveillance Monitoring Room, "patrols" the facility through the pan, tilt, and zoom cameras and records all pertinent activity on the digital video recording systems.  Logs and marks recordings and files them in one of several repositories depending on the activity depicted. - Must learn all Table Games offered at property and be trained in cheating methods and card counting in order to be able to recognize that activity when it is occurring. - Must learn policies, procedures, internal Controls, and State Regulations for all gaming and cash handling positions in order to recognize and respond to any deviations by employees. - Similarly, "patrols" the Gaming Floor, the Cashier's Cages, Main Bank, and Count Rooms via CCTV cameras. - Conducts covert floor surveillance as assigned by supervisor. - Coordinates with the Surveillance Supervisor to record the questionable activity for review and possible use as evidence in court. - Prepares daily logs of all pertinent activity. - Works closely with the Guest Safety Department in crime prevention activities. - Assists in the detection of illegal activities in the facility to include the Gaming areas, Food and Beverage areas, and Cage and Count Room areas. - Adheres to all departmental and Human Resources policies and procedures. - Other duties as assigned. - All personnel must be able to work any shift assignment with proper notice. Though shifts are generally stable, other shift assignments may occur to better meet the needs of the department or the property.
Job ID
2021-86803
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Plainridge Park Casino

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