Penn National Gaming, Inc.

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Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - Ability to perform assigned function within the kitchen such as broiler, sauté, pantry, prep, and production when needed. - Accepts direction during day to day operations to ensure culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities, and facilities are met. - Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness, and attractiveness. - Adjusts thermostat controls to regulate temperature of ovens, broilers, grills, roasters, and steam kettles. - Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods. - Adds seasoning to foods during mixing or cooking. - Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that food is cooked. - Carves meats, portions food and serving plates, adds sauces, and garnishes serving to fill orders. - Washes, peels, cuts, and sHReds vegetables and fruits to prepare them for use. - Supports safety and accident prevention programs (nonslip footwear, knife handling, and proper lifting).  - Partners with culinary leadership to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction.   - Acts as a role model to other employees and always presents oneself as a Credit to the Company and encourages others to do the same. - Performs all other related and compatible duties as assigned. - Must be familiar with and have exposure to prep list. - Takes inventories. - Must complete county health department class and attain certification. - Exhibits knife skills, classic cuts, and sharpening. - Provides stellar customer service to internal and external customers and vendors including participation in and promotion of customer service programs to continuously improve customer service. - Assists in operation of other food and beverage venues as needed. - Attends all departmental and company training programs or meetings as directed. - Compiles information; completes and submits reports as needed. - Adheres to all company policies and procedures. - Adheres to all gaming laws and regulations. - Performs all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter.
Job ID
2021-79597
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - Demonstrates a comprehensive understanding of company internal control system and departmental policies and procedures. - Removes cash boxes from slot machine and replaces with empty cash box using procedures that are within internal Controls and Massachusetts State Gaming Regulations. - Transports all collected cash boxes to the Count Room following predetermined route. - Ensures key control procedures are followed. - Operates automated currency equipment to count and process tickets/currency removed from the cash boxes. - Prepares Cash Storage Box Report with supporting documentation obtained from the counting of the cash boxes. - Responsible for packaging currency and tickets/currency into predetermined amounts for later use by the Main Bank or the deposit. - Transports the verified tickets/currency to the Main Bank and ticket storage area within internal Controls and MA State Gaming Regulations. - Completes daily maintenance of all Count Room equipment and cleaning of Count Room. - Work professionally with other departments as needed to complete tasks. - Other duties may be assigned. - Answers routine questions from co-workers; leads completion of daily tasks within the department or work unit; interacts with others when necessary to achieve desired outcomes.
Job ID
2021-81022
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - Demonstrates a comprehensive understanding of company internal control system and departmental policies and procedures. - Removes cash boxes from slot machine and replaces with empty cash box using procedures that are within internal Controls and Massachusetts State Gaming Regulations. - Transports all collected cash boxes to the Count Room following predetermined route. - Ensures key control procedures are followed. - Operates automated currency equipment to count and process tickets/currency removed from the cash boxes. - Prepares Cash Storage Box Report with supporting documentation obtained from the counting of the cash boxes. - Responsible for packaging currency and tickets/currency into predetermined amounts for later use by the Main Bank or the deposit. - Transports the verified tickets/currency to the Main Bank and ticket storage area within internal Controls and MA State Gaming Regulations. - Completes daily maintenance of all Count Room equipment and cleaning of Count Room. - Work professionally with other departments as needed to complete tasks. - Other duties may be assigned. - Answers routine questions from co-workers; leads completion of daily tasks within the department or work unit; interacts with others when necessary to achieve desired outcomes.
Job ID
2021-79670
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business, or any reasonable request made by your supervisor or management personnel.
Job ID
2021-79132
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment - Operates carpet shampooer and buffer - Ensures appropriate chemicals are used when cleaning and mixes appropriate chemicals- Responsible for moving furniture and cleaning of assigned areas- Maintains and cleans machines after use- Reports any problems to EVS Supervisor- Adheres to all company policies and procedures- Mops, scrubs, rinses and polishes hard floors- Moves, rearranges and cleans furniture- Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums- Recognizes and uses appropriate chemicals- Responsible for providing exceptional Red-Carpet Customer Service to all guests
Job ID
2021-79133
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Performs scheduled and nonscheduled repair, maintenance, and installation of machinery, tools, equipment, and/or associated equipment to ensure continuous and safe operation of the property. - Performs preventive maintenance in conjunction with all building maintenance and/or cleanliness related items. - Submits requests for expenditures associated with repairs, upkeep, and improvement to the Facilities Manager. - Directly or indirectly supports all exterior grounds activities, including snow removal, grass cutting, landscaping, the parking garage, and other exterior area needs. - Supports all sanitation processes and procedures including rodent and pest control. - Performs painting, structural repairs to masonry, woodwork, wallpaper and treatments, and furnishings of buildings. - Directly or indirectly supports the installation, maintenance, and repair of HVAC, electrical, plumbing systems, and water distribution, including fire suppression and sewerage facilities. - Accountable for OSHA compliance at Plainridge Park; will be an active participant of Safety compliance. - implements and monitors controls designed to assure full compliance with all federal, state, corporate, and property laws, policies, and/or mandates. - Must be able to interact effectively and positively across departmental lines. - Must be a team player. - Other duties may be assigned.
Job ID
2021-78784
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - interacts with  guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check, and comps, delivering order to guests, and bussing and cleaning of dining area. - Responsible for the monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate, and timely fashion. - Ensures work area is neat, clean, and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station. - Ensures and monitors rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date, and proper storage containers to minimize waste and spoilage and ensure quality attractiveness. - Partners with culinary staff to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction. - Maintains all equipment in proper fashion such as cappuccino machine, micros station, etc. - Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe). - Adheres to  regulatory, safety, departmental, and company policies. - Supports safety and accident prevention programs (nonslip footwear, proper lifting). - Performs all other related and compatible duties as assigned. - Adhere to all gaming laws and regulations. - Assist in operation of other food and beverage venues as needed.
Job ID
2021-79050
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - Ability to perform assigned function within the kitchen such as broiler, sauté, pantry, prep, and production when needed. - Accepts direction during day to day operations to ensure culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities, and facilities are met. - Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness, and attractiveness. - Adjusts thermostat controls to regulate temperature of ovens, broilers, grills, roasters, and steam kettles. - Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods. - Adds seasoning to foods during mixing or cooking. - Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that food is cooked. - Carves meats, portions food and serving plates, adds sauces, and garnishes serving to fill orders. - Washes, peels, cuts, and sHReds vegetables and fruits to prepare them for use. - Supports safety and accident prevention programs (nonslip footwear, knife handling, and proper lifting).  - Partners with culinary leadership to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction.   - Acts as a role model to other employees and always presents oneself as a Credit to the Company and encourages others to do the same. - Performs all other related and compatible duties as assigned. - Must be familiar with and have exposure to prep list. - Takes inventories. - Must complete county health department class and attain certification. - Exhibits knife skills, classic cuts, and sharpening. - Provides stellar customer service to internal and external customers and vendors including participation in and promotion of customer service programs to continuously improve customer service. - Assists in operation of other food and beverage venues as needed. - Attends all departmental and company training programs or meetings as directed. - Compiles information; completes and submits reports as needed. - Adheres to all company policies and procedures. - Adheres to all gaming laws and regulations. - Performs all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter.
Job ID
2021-79598
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Identify and develop personal relationships with new and first time guests- Explain the benefits of the Marquee Rewards program to guests and offer to sign them up for a player’s card- Provide personal service to assigned VIP players, issuing complimentaries based on player ratings as needed- Contact guests personally and/or send correspondence to invite them to enjoy amenities and/or to special events- Host outside entertainment for our guests, such as professional sporting events, dinners, and theaters- Promote casino events via telemarketing and other communication- Provide support and assistance during Marketing/Player Development promotions- Communicate constantly with casino operations and other team members- Respond to internal phone and radio requests for Casino Host assistance- Follow all safety rules- Adhere to departmental quality standards- Maintain compliance with the Gaming Board Rules, Standards and the company's System of Internal Controls and Sarbanes-Oxley requirements- Work within the guidelines established by the company- Other duties as assigned
Job ID
2021-80797
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Identify and develop personal relationships with new and first time guests- Explain the benefits of the Marquee Rewards program to guests and offer to sign them up for a player’s card- Provide personal service to assigned VIP players, issuing complimentaries based on player ratings as needed- Contact guests personally and/or send correspondence to invite them to enjoy amenities and/or to special events- Host outside entertainment for our guests, such as professional sporting events, dinners, and theaters- Promote casino events via telemarketing and other communication- Provide support and assistance during Marketing/Player Development promotions- Communicate constantly with casino operations and other team members- Respond to internal phone and radio requests for Casino Host assistance- Follow all safety rules- Adhere to departmental quality standards- Maintain compliance with the Gaming Board Rules, Standards and the company's System of Internal Controls and Sarbanes-Oxley requirements- Work within the guidelines established by the company- Other duties as assigned
Job ID
2021-78186
Position Type
Regular Full-Time
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains and updates the customer database within the casino management system (CMS).- Executes offers for campaigns and pushes them to customer database for distribution.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market distribution.- Creates and analyzes reports. Makes recommendations for improvement as needed.- Works with creative team to develop marketing collateral for campaigns as needed. Makes suggestions for improvements as needed.- Serves as liaison between CRM and Marketing Operations departments to ensure accuracy of campaigns and offers.- Assists with creation, management, and execution of CRM campaign events.- Ensures CRM marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Takes customer and Team Members calls related to CRM campaign initiatives. Answers questions accordingly and makes recommendations for improvement based upon feedback.- Manages relationships with outside vendors to ensure timely, accurate and cost-effective production campaigns.- Responsible for the data integrity of customer database.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80226
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Promote and maintain all steps of the STARS program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure). - Responsible for all aspects of dish/pot washing including but not limited to using the dish machines, pot sink/power soak sink, and all other basic stewarding duties as defined in the Steward job description. - Deep cleaning of inside/outside of ovens, inside/outside of hoods, inside/outside of grills, inside/outside of stoves, inside/outside deep fryers, inside/outside hot boxes, inside/outside salamanders, steam tables, chafers, table and counter tops, inside/outside walk-in refrigerators and freezers, speed racks (Crescors), trash cans & trash dumpsters, glass, brass, ceilings, walls, floors, drains, fans, etc., per equipment cleaning guide. Deep cleaning steward needs knowledge of taking apart and putting this above equipment back together per equipment cleaning guide. - Responsible for learning and understanding use of all power-washing equipment and be able to use equipment properly for the cleaning of all floors, walls, and other surfaces as described. - Responsible for learning and understanding the use of all chemicals that will be used for above cleaning. - Ensure proper storage of equipment, chemicals and restaurant supplies in compliance with departmental, company, and OSHA standards, in the dish and pot rooms, kitchens, mop rooms, and trash dock, etc. This includes but is not limited to china, glassware, silverware, trash cans, trash dumpsters, pots, & pans. - Ensure the proper stocking and restocking of all food line china and utensils before, during, and after the restaurant hours of operation. - Must follow specific daily station assignments checklists as directed by Stewarding Supervisor. - All duties above are determined on business needs and other duties may be assigned as required.
Job ID
2021-79221
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
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Job ID
2021-79009
Position Type
Regular Part-Time
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Manages all aspects of cashiering operations for assigned shift at the company in a manner that safeguards assets of the company- Achieves desired results in all areas of responsibility through staff development and training programs- Establish methods, procedures, and guidelines to maintain desired standards and high quality service. Then, monitors results through inspection, evaluation and analysis.  Makes changes if necessary to achieve desired end result- Maintains thorough knowledge of player tracking systems and its components and suggest improvements- Management accountability for all team members for day to day and long term operations to include: hiring, training and developing employees; including coaching, mentoring and completing performance management up to and including separation- Responsible for staffing and scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction  - Familiarization with all company programs and systems- Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures- Ensures compliance with Title 31 requirements and processes - Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues- Presents oneself as a credit to the Company and encourages others to do the same- Performs all other related and compatible duties as assigned
Job ID
2021-78636
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Complete daily audits and associated checklists for the following audits including but not limited to:  F&B outlets, gift shop, valet, banquet rooms, complimentary transactions, soft count, cage, table games, Title 31, W-2G, and slots.- Maintain slot accounting system.- Track and report variances related to the areas in which the audit was performed.- Track numerically controlled forms as directed.- Complete Audit Finding Reports on all deviations from procedures and/or IC’s found in daily audits.- Maintain credit card terminal reports and statements- Report and maintain daily revenues from all outlets- Complete Complimentary Allocation- Process advance payments for Banquet events- Maintain Micros reports- Maintain all inventory accounts- Prepare and submit monthly journal entries- Assist in maintaining compliance with the Internal Control System- Perform other projects and duties, as assigned.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies. - Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Perform any reasonable request made by your supervisor or any management personnel.
Job ID
2021-79082
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Review, adjust and administer working schedules of team members- Supervise and manage attendance and time records of team members- Handle customer complaints- Handle emergency situations such as disorderly patrons, medical emergencies, violation of gaming laws and intoxicated patrons- Ensure that all Security team members adequately perform the duties arising from emergency situations- Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.- Supervision of security officers: assign officers to work areas, observe work to ensure that procedures are followed, conduct performance evaluations, take disciplinary actions, disseminate information- Ensure prompt completion and forwarding of all required paperwork of team members- Provide security for monetary transfers, fills, credit and escorts- Testify in court on behalf of state gaming boards- Interview, select and train new team members- Review, adjust and administer working schedules of team members- Assign and apportion work to be done among team members- Plan work processes and determine effective techniques or processes to be used by team members in the course of business- Supervise and manage the work processes or procedures of team members- Conduct individual or group pre-shift meetings with team members and provide daily positive feedback- Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance- Administration of disciplinary action including but not limited to warnings, suspensions and recommendations of termination- Address and manage complaints, grievances or concerns from team members.- Effectively use, administer and manage rewards and recognition for front line team members- Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations- Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner- Develop, maintain and manage training programs- Handle customer complaints and support all customer service programs- Understand and adhere to regulatory, department and company policies and procedures- Make determinations regarding types of materials, supplies, or tools to be used- Supervise and manage attendance and time records of team members- Effectively manage departmental expenses- Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction- Protect and preserve assets of the company- Understand and adhere to all bargaining unit agreements- Meet grooming and appearance requirements- Meet attendance guidelines- Comply with all reasonable requests made by management
Job ID
2021-79220
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - Provide security on assigned casino or landing area:  maintain high visibility, handle problem situations, watch for safety hazards, and provide assistance to medical officer. - Patrol of parking lots. - Provide security escorts for all monetary transfers, fills, and credit. - Oversee customer boarding and disembarking:  provide crowd control, direct traffic, check i.D., check for cameras, bottles, and other items not allowed on casino floor. - Provide assistance to customers:  give directions, call cabs, assist with car trouble, etc. - Provide special assistance to disabled patrons as necessary. - Assist with table and slot drops. - Observe hard count crew doing the slot drop and transport tokens to hard count room. - Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room. - Monitor all entry and exit from hard count, soft count, and vault, and maintain logs of these activities. - Serve as dispatcher. - Dispatch other officers to various assignments and maintain activity log sheets. - Watch and record monitors. - Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure. - Testify in court on behalf of state gaming boards. - Occasionally, strenuous physical activity is required. - Meet departmental uniform, appearance, and grooming requirements. - Meet attendance guidelines of the job and adhere to regulatory, departmental, and company policies. - Keep work areas clean and free of safety hazards, debris, and litter. - Perform all job duties in a safe and responsible manner. - Any reasonable request made by your supervisor or any management personnel.
Job ID
2021-80407
Position Type
Regular Part-Time
Category
Security, Surveillance & EMT
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - Provide security on assigned casino or landing area:  maintain high visibility, handle problem situations, watch for safety hazards, and provide assistance to medical officer. - Patrol of parking lots. - Provide security escorts for all monetary transfers, fills, and credit. - Oversee customer boarding and disembarking:  provide crowd control, direct traffic, check i.D., check for cameras, bottles, and other items not allowed on casino floor. - Provide assistance to customers:  give directions, call cabs, assist with car trouble, etc. - Provide special assistance to disabled patrons as necessary. - Assist with table and slot drops. - Observe hard count crew doing the slot drop and transport tokens to hard count room. - Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room. - Monitor all entry and exit from hard count, soft count, and vault, and maintain logs of these activities. - Serve as dispatcher. - Dispatch other officers to various assignments and maintain activity log sheets. - Watch and record monitors. - Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure. - Testify in court on behalf of state gaming boards. - Occasionally, strenuous physical activity is required. - Meet departmental uniform, appearance, and grooming requirements. - Meet attendance guidelines of the job and adhere to regulatory, departmental, and company policies. - Keep work areas clean and free of safety hazards, debris, and litter. - Perform all job duties in a safe and responsible manner. - Any reasonable request made by your supervisor or any management personnel.
Job ID
2021-80406
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - Exchange currency for guest. - Responsible for the monitoring of slot machine activity. - Perform routine machine repairs and service, including jackpot and ticket fill process and responding to change lights. - Print replacement and issue new mychoice cards. - Closely monitor customer needs by visibly circulating and interacting with patrons. - Must be knowledgeable of all special events and promotions available to customers. - Must at all times demonstrate friendly, ethical cooperative behavior with customers and co-workers. - Actively seeking out opportunities to service customers. - Work in a team environment. - Maintain cleanliness of Slot floor including keeping chairs pushed in, disposing of cups, and any other light cleaning responsibilities to promote a positive player environment. - While performing the duties of this job, employees are regularly required to stand and walk. - Safeguard company assets. - Must adhere to the company policies and procedures. - Some duties performed may be outside employees normal job duties.
Job ID
2021-80821
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Plainridge Park Casino
Job Locations US-MA-Plainville
- Responsible for fostering a fun environment - Assists in the supervision of the overall slot operations- Provides guidance for teamwork- Encourages employee ideas and feedback- Counsels, guides and instructs assigned personnel in proper performance of duties- Recommends when training is needed- Promotes a fun, luck building environment with a positive and upbeat attitude- Able to actively initiate pro-active interactions with players to create and maintain customer relationships- Maintain highly trained and motivated team members; administer and adhere to all gaming rules and regulations; investigate variances, bill validator and ticket in/ticket out claims; approves and witness jackpot pay offs- Supervises all aspect of the slot floor; ensures company assets are protected at all times; perform multiple tasks; develop and maintain a rapport with slot players and handles customer concerns not resolved by subordinates; strong written and verbal communication skills; strong customer service skills
Job ID
2021-79822
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Plainridge Park Casino

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