Penn National Gaming, Inc.

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US-MA-Plainville
3 months ago
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Provides fast, friendly, professional and responsive customer service to banquet guests and banquet staff - Engages in friendly conversations with guest whenever possible - Provides personalized service and uses guest’s name during all interactions. Greets each guest entering banquet - Takes food and drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities - Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including storage area, as necessary or required, in accordance with established health and safety standards - Competes any reasonably requested job duty or any reasonable request made by you manager or management personnel - Recognizes players and relays that information to banquet team members to ensure they receive the appropriate service - Knows and promotes current property events and promotions - Thanks customers, invites them back, wishes them luck
Job ID
2017-43966
Position Type
Regular Part-Time
Category
Food and Beverage
Plainridge Park Casino
US-MA-Plainville
3 weeks ago
- Administers the overall activities of the front of house restaurant operations and beverage operations  - Establishes and administers training programs within the assigned restaurant and lounge  - Counsels, guides and instructs personnel in the proper performance of their duties  - Directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards  - Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction  - Supervises staff on shift and ensures proper staffing levels in order to provide high standards of service with minimum labor hours  - Ensures that available facilities are adequate for performance of duties by assigned personnel  - Maintains and instructs assigned personnel on safety policies and procedures, and follows up to ensure that hazards are eliminated  - Monitors appearance of food served and communicates deviations from standard  - Performs assigned input work in compiling annual budgets  - Prepares and coordinates the periodical performance reviews of assigned personnel  - Acts as a role model to other employees and always presents oneself as a credit to the company
Job ID
2017-45430
Position Type
Regular Full-Time
Category
Food and Beverage
Plainridge Park Casino
US-MA-Plainville
1 month ago
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Provides fast, friendly, professional service to casino guests, beverage servers and bartenders - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions - Promotes casino events and programs - Provides personalized service and uses guest name - Resolves service problems according to guidelines - Provides fast, friendly, professional service to casino guests, beverage servers and bartenders - Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors - Maintains par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure - Places liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures - Replaces empty draught beer kegs as required - Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Removes and properly disposes of all debris accumulated at the bar in accordance with department procedures - Wipes counter areas, sinks and floors as required to maintain a clean and safe work station - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
Job ID
2017-45163
Position Type
Regular Part-Time
Category
Food and Beverage
Plainridge Park Casino
US-MA-Plainville
2 months ago
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides personalized service and uses guest name - Resolves service problems according to guidelines - Provides fast, friendly, professional beverage service to casino guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray) - Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required - Slices and pits fruit as required - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains a clean and stocked workstation in accordance with established health and safety guidelines
Job ID
2017-43367
Position Type
Regular Full-Time
Category
Food and Beverage
Plainridge Park Casino
US-MA-Plainville
6 months ago
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Provides personalized service and uses guest name - Resolves service problems according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains clean and stocked workstation
Job ID
2017-42193
Position Type
Regular Part-Time
Category
Food and Beverage
Plainridge Park Casino
US-MA-Plainville
1 week ago
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Identify and develop personal relationships with new and first time guests - Provide personal service to assigned VIP players, issuing complementaries based on player ratings as needed - Contact guests personally and/or send correspondence to invite them to enjoy amenities and/or to special events - Host outside entertainment for our guests, such as professional sporting events, dinners, and theaters - Promote casino events via telemarketing and other communication - Communicate constantly with casino operations and other team members - Follow all safety rules - Adhere to departmental quality standards - Maintain compliance with the Gaming Board Rules, Standards and the company's System of Internal Controls and Sarbanes-Oxley requirements - Work within the guidelines established by the company - Other duties as assigned
Job ID
2017-43892
Position Type
Regular Full-Time
Plainridge Park Casino
US-MA-Plainville
4 weeks ago
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Demonstrate a comprehensive understanding of company internal control system and departmental policies and procedures - Remove cash boxes from slot machine and replace with empty cash box using procedures that are within Internal Controls and Massachusetts State Gaming Regulations - Transports all collected cash boxes to the Count Room following predetermined route - Ensure key control procedures are followed - Operates automated currency equipment to count and process tickets/currency removed from the cash boxes - Prepares Cash Storage Box Report with supporting documentation obtained from the counting of the cash boxes - Responsible for packaging currency and tickets/currency into predetermined amounts for later use by the Main Bank or the deposit. - Transports the verified tickets/currency to the Main Bank and ticket storage area within Internal Controls and MA State Gaming Regulations - Complete daily maintenance of all count room equipment and cleaning of count room. - Work professionally with other departments as needed to complete tasks - Other duties may be assigned - Answer routine questions from co-workers; Lead completion of daily tasks within the department or work unit; Interact with others when necessary to achieve desired outcomes
Job ID
2017-44990
Position Type
Regular Part-Time
Category
Casino Operations
Plainridge Park Casino
US-MA-Plainville
4 weeks ago
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Demonstrate a comprehensive understanding of company internal control system and departmental policies and procedures - Remove cash boxes from slot machine and replace with empty cash box using procedures that are within Internal Controls and Massachusetts State Gaming Regulations - Transports all collected cash boxes to the Count Room following predetermined route - Ensure key control procedures are followed - Operates automated currency equipment to count and process tickets/currency removed from the cash boxes - Prepares Cash Storage Box Report with supporting documentation obtained from the counting of the cash boxes - Responsible for packaging currency and tickets/currency into predetermined amounts for later use by the Main Bank or the deposit. - Transports the verified tickets/currency to the Main Bank and ticket storage area within Internal Controls and MA State Gaming Regulations - Complete daily maintenance of all count room equipment and cleaning of count room. - Work professionally with other departments as needed to complete tasks - Other duties may be assigned - Answer routine questions from co-workers; Lead completion of daily tasks within the department or work unit; Interact with others when necessary to achieve desired outcomes
Job ID
2017-44989
Position Type
Regular Full-Time
Category
Casino Operations
Plainridge Park Casino
US-MA-Plainville
5 months ago
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service. - Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners. - Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage. - Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility. - Clean and service restrooms including replenishing bathroom supplies. - Maintain accuracy of restroom sheets after cleaning - Stock and supply all service areas with appropriate cleaning supplies. - Assist all departments by responding to housekeeping calls. - Clean and maintain tables, chairs, fixtures, decor and machines as needed. - Attend all departmental and company training programs or meetings as directed. - Adhere to all company policies and procedures. - Adhere to all gaming laws and regulations. - Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements. - Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
Job ID
2017-40778
Position Type
Regular Full-Time
Category
Housekeeping
Plainridge Park Casino
US-MA-Plainville
6 months ago
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service. - Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners. - Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage. - Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility. - Clean and service restrooms including replenishing bathroom supplies. - Maintain accuracy of restroom sheets after cleaning - Stock and supply all service areas with appropriate cleaning supplies. - Assist all departments by responding to housekeeping calls. - Clean and maintain tables, chairs, fixtures, decor and machines as needed. - Attend all departmental and company training programs or meetings as directed. - Adhere to all company policies and procedures. - Adhere to all gaming laws and regulations. - Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements. - Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
Job ID
2017-42019
Position Type
Regular Part-Time
Category
Housekeeping
Plainridge Park Casino
US-MA-Plainville
4 months ago
- Operates carpet shampooer and buffer. - Ensures appropriate chemicals are used when cleaning and mixes appropriate chemicals. - Responsible for moving furniture and cleaning of assigned areas. - Maintains and cleans machines after use. - Reports any problems to EVS Supervisor. - Adheres to all company policies and procedures. - Mops, scrubs, rinses and polishes hard floors. - Moves, rearranges and cleans furniture. - Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums. - Recognizes and uses appropriate chemicals. - Responsible for providing exceptional Red Carpet Customer Service to all guests. - Must work overnight shifts
Job ID
2017-43289
Position Type
Regular Part-Time
Category
Housekeeping
Plainridge Park Casino
US-MA-Plainville
4 months ago
- Operates carpet shampooer and buffer. - Ensures appropriate chemicals are used when cleaning and mixes appropriate chemicals. - Responsible for moving furniture and cleaning of assigned areas. - Maintains and cleans machines after use. - Reports any problems to EVS Supervisor. - Adheres to all company policies and procedures. - Mops, scrubs, rinses and polishes hard floors. - Moves, rearranges and cleans furniture. - Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums. - Recognizes and uses appropriate chemicals. - Responsible for providing exceptional Red Carpet Customer Service to all guests. - Must work overnight shifts
Job ID
2017-43286
Position Type
Regular Full-Time
Category
Housekeeping
Plainridge Park Casino
US-MA-Plainville
4 weeks ago
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides personalized service and uses guest name - Resolves service problems according to guidelines - Provides fast, friendly, professional beverage service to casino guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray) - Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required - Slices and pits fruit as required - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains a clean and stocked workstation in accordance with established health and safety guidelines
Job ID
2017-44565
Position Type
Regular Part-Time
Category
Food and Beverage
Plainridge Park Casino
US-MA-Plainville
2 months ago
Job ID
2017-43678
Position Type
Regular Part-Time
Category
Food and Beverage
Plainridge Park Casino
US-MA-Plainville
2 months ago
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff - Engages in friendly conversations with guest whenever possible - Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant - Takes food and drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities - Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards - Competes any reasonably requested job duty or any reasonable request made by you manager or management personnel - Recognizes players and relays that information to the host/hostess and/or other restaurant team members to ensure they receive the appropriate service - Knows and promotes current property events and promotions - Thanks customers, invites them back, wishes them luck
Job ID
2017-44566
Position Type
Regular Part-Time
Category
Food and Beverage
Plainridge Park Casino
US-MA-Plainville
2 months ago
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. - Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant - Seats guests in restaurant as per specified rotation requirements - Maintains proper seating and reservation documentation - Monitors restaurant for table availability - Keeps designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards - Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Complete all assigned closing duties at end of shift - Competes any reasonably requested job duty or any reasonable request made by you manager or management personnel - Knows and promotes current casino events and programs and can give guests directions to all casino areas - Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
Job ID
2017-43314
Category
Food and Beverage
Plainridge Park Casino
US-MA-Plainville
4 months ago
- Directs the work of the surveillance officers on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives - Understands department objectives, standards, guidelines, and budget to achieve effective supervision of department - Assists in training and development of surveillance officers ensure superior customer service standards are achieved - Ensures that all company and departmental procedures are followed; assists various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed - Participates in any court actions relating to gaming violations in order to represent facts as obtained by department - Maintains daily log and reports to ensure that adequate and accurate information on surveillance activities are kept for future access - Understands various card counting systems including cheating methods of all games and equipment in a casino environment - Reports all observed violations of gaming regulations and procedures to appropriate authority in order to adhere to company reporting requirements and the Gaming and Racing Commission - Ensures that proper procedures for Games, Slots, Cashiers, drops, etc. are implemented and maintained - Responds to surveillance supervision and gaming regulators requests and other departments requests when necessary - Maintains a high level of awareness as to criminal and civil law as it pertains to the company
Job ID
2017-43075
Position Type
Regular Full-Time
Category
Surveillance
Plainridge Park Casino
US-MA-Plainville
2 months ago
Penn National’s Leadership Development program is designed for recent college graduates who are interested in building a long term career in the gaming industry and delivering the world class experience our customers expect from us. We value the addition of new energy, talent and expertise into our organization. This 18 month program has been developed to mold Penn’s leaders of tomorrow and continue our company’s success well into the future. Our program will provide hands-on-training, mentoring and real world experience which will provide you the necessary tools to be successful at Penn.   The program is 18 months overall with 6 months of the program consisting of CORE rotations that include working in various departments of the casino/operations and administration to gain an understanding of day to day operations necessary to support the overall organization. This experience is valuable as you move into the next phase of the program because it provides a foundation of knowledge that will be assist you in understanding how all the various areas fit together to make the property function.   The final twelve months of the program will be in your selected career path in Culinary or Hospitality.  During these 12 months you will receive a structured plan regarding your rotations throughout the area which is designed to provide you with in depth understanding of all aspects the area.   Program overview/support: - Property and Company- wide orientation that provides information on Penn National Gaming’s history and our vision for the future. - A mentor/coach who will guide you throughout the program to ensure you are set up for success. - Performance feedback following each completed rotation in the program. - Placement into an open and available position relevant to your Leadership Program experience at your current property or a sister property upon successful completion of the program. - Competitive salary, benefits and other perks each team member receives while they are part of our company.
Job ID
2017-44649
Position Type
Regular Full-Time
Plainridge Park Casino
US-MA-Plainville
2 months ago
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Ability to perform assigned function within the kitchen such as broiler, sauté, pantry, prep and production when needed. - Accepts direction during day to day operations to ensure culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities are met. - Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness and attractiveness. - Adjust thermostat controls to regulate temperature of ovens, broilers, grills, roasters and stem kettles. - Bakes, roasts, broils, and stems meats, fish, vegetables, and other foods. - Adds seasoning to foods during mixing or cooking. - Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that food is cooked. - Carves meats, portions food and serving plates, adds sauces, and garnishes serving to fill orders. - Washes, peels, cuts and shreds vegetables and fruits to prepare them for use. Supports safety and accident prevention programs (nonslip footwear, knife handling, and proper lifting).  - Partners with culinary leadership to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction.   - Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same. - Performs all other related and compatible duties as assigned. - Must be familiar with and have exposure to prep list. - Take inventories. - Must complete county health department class and attain certification. - Exhibit knife skills, classic cuts and sharpening. - Provide stellar customer service to internal and external customers and vendors including participation in and promotion of customer service programs to continuously improve customer service. - Assist in operation of other food and beverage venues as needed. - Attend all departmental and company training programs or meetings as directed. - Compile information, complete and submit reports as needed. - Adhere to all company policies and procedures. - Adhere to all gaming laws and regulations. - Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter.
Job ID
2017-44515
Position Type
Regular Full-Time
Category
Food and Beverage
Plainridge Park Casino
US-MA-Plainville
2 months ago
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Ensure interactions with internal and external guests follow the guidelines of the Red Carpet Customer Service Program - Maintains balanced cashier's station - Process cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances) - Be knowledgeable and comply with Title 31 regulations - Enroll patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions - Works the main bank as assigned - Answers phone calls with proper phone etiquette - Complies with state, company, department policies and regulations 
Job ID
2017-44632
Position Type
Regular Part-Time
Category
Players Services/Cage
Plainridge Park Casino

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