Penn National Gaming, Inc.

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Job Locations US-OH-Youngstown
• Loading race horses in the starting gate before post time• Schooling horses in the morning • Setting the gate for each race, ensuring numbers on gate. • Follow proper procedures for getting gate on and off track each race• Making equipment changes if needed• Assist jockeys while handling individual horses in gate• Report any maintenance or safety issue with the starting gate to the head starter• Performs head starter functions if necessary• This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
Job ID
2020-75266
Category
Racing
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-OH-Youngstown
- Perform general building maintenance (Carpentry, Light electrical, Painting, Cleaning, Plumbing, etc)- Responsible for maintenance of the interior and exterior of racing buildings, structures and grounds, including, but not limited to: barns, maintenance buildings, dormitories, fencing, rails, etc.- Have the ability to drive vehicles, and handle machinery and equipment of all types and sizes- Carry out proper planned maintenance to equipment, buildings, barns and groundskeeping other supervisors informed of the activities, repairs, replacement of and condition of equipment and structures at facility- Assumes responsibility for standards of procedures, environmental health and safety awareness and compliance and training with the respective areas- Follows company policies, procedures, and safety regulations- Performs daily checks and routine maintenance as required- Suggests changes in working schedules and conditions and use of equipment to increase efficiency- Assures the proper safety standards and precautions are followed- Inspects and ensures that equipment is in proper working order- Responds to after-hours calls as needed- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2020-75224
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-OH-Youngstown
- Provide for a secure work environment for all personnel in the Stable Area- Constantly be alert for any safety concerns that may jeopardize the well being of any persons or animals on the property- Protect against any potential loss or damage- Requires vigilant observation, accurate reporting, adherence to all policy directives- Maintain a conspicuous presence at controlled entry points and during routine patrols- Required to manually monitor all activity in assigned area of responsibility, as well as the immediate surroundings- Responsible for the reporting of incidents that are suspicious in nature- Assignment to the Backside will perform regular safety patrols throughout the entire Stable Area each shift and note any unusual incidents or hazards encountered and the actions taken to address or correct each incident- Utilize the Security Vehicle and provide detailed foot patrol in an effort to ensure compliance with all Stable Area Rules, as well as to maintain a highly visible presence- Security Officers will be carefully selected for positions of trust and responsibility in our Company; in addition, selection for duty in the Stable Area requires a commitment to working in an environment that may expose the Officer to extremes in weather as well as exposure to persons from various backgrounds and locations who may not be at all familiar with our policies or procedures. - Officers are expected to work well under pressure and with little direct supervision, and to maintain a friendly, professional demeanor at all times.- All Officers, during the course of their Stable Area Barn Walks, will be constantly alert for any condition that presents a safety hazard to persons or horses on property, or otherwise impedes the safe operation of all fire suppression systems available as well as the routine conduct of daily business operation.- Any safety concerns discovered will be immediately abated using any means necessary. Officers will correct any condition they themselves can address; if the condition exists in a barn and a Trainer is responsible, the Trainer will be instructed to correct the condition immediately. - Issues or conditions that are the responsibility of HGMV will be brought to the attention of the Facilities department or any other contracted service provider as appropriate to address serious physical issues. All such incidents will be documented by the responding Officer – routine (non-emergency) incidents will be recorded on the Daily Activity Log, while more serious incidents will be documented in the form of an Incident Report.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2020-74894
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-OH-Youngstown
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for annual planning and execution of live racing dates, stakes schedule, promotions, wagering format, simulcasting schedules and annual racing license applications for Racing Commission. - Responsible for directing the overall operations and staff of the Racing Office (including Racing Secretary), Racing Services and Track Maintenance departments. Develops, implements and manages operational goals and monitors performance to achieve profit objectives and promote accountability of all team members.- Coordination with all internal departments to ensure racing goals and objectives are carried out and communicated effectively.- Coordinate with Racing Services and other relevant departments to ensure scheduling and timing of live races optimize handle and revenue. Establish benchmarks and KPIs to track performance of departments. - Development and execution of racing related events and activities to promote racing product, drive increased on-track attendance and stimulate incremental on and off-track wagering.- Ensure integrity of racing product and accountability of horsemen and racing employees to maintain expected standards. - Coordinate with security on development and enforcement of rules and regulations for racing participants and employees.- Regular communication with the Stewards/Judges, Racing Commission, representative horsemen’s organization and other industry stakeholders. Attendance at Racing Commission meetings, participation in Commission committees and submission of required materials required as necessary.- Coordinate with facilities and track maintenance to ensure safe, fair and consistent racing conditions, staffing and equipment for the racetrack surface and barn area.- Perform special studies and direct special projects as directed by the property General Manager and Corporate Vice President of Racing Operations. - Communication and coordination with racing related vendors as required.- Ensure that employee scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to operational and capital budgets and ensuring compliance to departmental budget initiatives. Participate in property budget reviews as required.- Support, promote, and demonstrate superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for ensuring all regulatory compliance within area of responsibility and reporting potential issues to Executive Management /GM. - Maintains strict confidentiality in all departmental and company matters.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Determines work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).
Job ID
2020-76273
Position Type
Regular Full-Time
Category
Racing
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-OH-Youngstown | US-IN-East Chicago
- Manages and resolves team member and/or labor and employee relations issues in a prompt manner and escalates to the VP of HR Ops as appropriate.  Conducts effective, thorough and objective investigations in cases of grievances, harassment, Team Member concerns and/or EEOC issues.- Listens, investigates, and promptly responds to Team Member concerns. - Assists with investigations of Ethics Hotline complaints as needed. - Manages vendor relationships including, but not limited to, Navex Global.- Partners with Legal team on administrative claims at state and federal level and litigation in areas of NLRB proceedings, wage and hour, ADA, FMLA, EEO, and other fair employment practices. - Assists with preparation for union contract negotiations. Participates in negotiations as needed. - Supports property HR leadership with grievances, preparation for contract negotiations and arbitrations, investigations and policy interpretation as needed. - Manages special projects that focus in areas of employee/labor relations, HR process definition and process improvement. This includes but is not limited to the drafting of standard operating procedures (SOP’s) and quick reference guides. - Develops strategies for union avoidance and shares best practices across the organization to ensure consistency and proactively avoid unionization activity.- Partners with Legal team to proactively ensure policies comply with federal and local jurisdictional law.  These includes policies including but not limited to FMLA, PTO/FTO, Team Member Relations, Code of Conduct, EEO, Attendance, and Appearance.- Monitors the effectiveness of policies and procedures, identifies gaps, and make recommendations for modifications as needed.- Partners with Property HR Leaders to address Team Member and union relations issues. - Serves as liaison for Property HR Leaders for Leadership Handbook green, yellow and red field notifications regarding Team Member relations and unionization activities.  Maintains records of notifications, investigates, and/or escalates to VP HR Operations accordingly.- Develops and implements training to supports properties that includes but is not limited to Federal labor law, handling of grievances and arbitrations, ADA, FLSA, and Team Member investigations.  Partners with Learning & Development to develop content as needed.- Maintains in depth knowledge of legal requirements related to day-to-day management of Team Members while reducing legal risks and ensuring regulatory compliance.- Provides performance management (coaching, counseling, career development, corrective action and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations and internal policy/procedure. - Partners with leadership and Team Members to improve work relationships, build morale, increase productivity and retention.- Maintains current knowledge of HR policies, programs, laws and regulations.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with company standards and programs.  Ensures customer service standards are followed by all Team Members and addresses issues as they arise. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management. - Maintains strict confidentiality in all departmental and company matters. 
Job ID
2020-76214
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-OH-Youngstown
- Cleaning VLT machines, in between machines, VLT bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas - Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur- Cleaning any bio hazardous materials when it occurs - Removing trash from the trash container and places into the dumpsters- Familiar with the proper use of chemicals and equipment- Responsible for providing exceptional Red Carpet Customer Service to all guests- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2020-75123
Position Type
Regular Part-Time
Category
Housekeeping/EVS
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-OH-Youngstown
Job ID
2020-76113
Position Type
Regular Full-Time
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-OH-Youngstown
- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area- Monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion - Ensuring work area is neat, clean and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensuring and monitoring rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness- Partnering with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction  - Maintaining all equipment in proper fashion such as cappuccino machine, micros station, etc- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe) - Adhering to regulatory, safety, departmental and company policies- Supporting safety and accident prevention programs (non slip footwear, proper lifting) - Presenting oneself as a credit to Company and encourages others to do the same - Performing all other related and compatible duties as assigned- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2020-76008
Position Type
Regular Part-Time
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-OH-Youngstown
- ProvIdIng fast, frIendly, professIonal and responsIve customer servIce to restaurant guests and restaurant staff. Greets, and welcome, each guest enterIng restaurant - SeatIng guests In restaurant as per specIfIed rotatIon requIrements - MaIntaInIng proper seatIng and reservatIon documentatIon - MonItorIng restaurant for table avaIlabIlIty - KeepIng desIgnated workIng area clean and organIzed, wIpes and assIsts In maIntaInIng cleanlIness of dInIng room, IncludIng cashIerIng area, as necessary or requIred, In accordance wIth establIshed health and safety standards - AssIstIng servers and bussers In theIr dutIes (e.g., refIll water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or requIred - CompletIng all assIgned closIng dutIes at end of shIft - KnowIng and promotIng current events and programs and can gIve guests dIrectIons to all areas - ThankIng customers, InvItIng them back, wIshIng them luck and makIng It easy for them to get back In play - ThIs job descrIptIon Is not Intended to be all-InclusIve and team members may also be asked to perform other reasonable related dutIes as assIgned.� Hollywood GamIng MahonIng Valley reserves the rIght to revIse or change job dutIes and responsIbIlItIes as the need arIses wIth approprIate notIfIcatIon to Team Members.�
Job ID
2020-76292
Position Type
Regular Part-Time
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-OH-Youngstown | US-IN-East Chicago
The Human Resources Business Partner manages the development and distribution of human resources policies, makes recommendations for and creates training to support the field based on trends/activity, analyzes data to identify areas of risk, identifies ways to mitigate risks and implements them. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Listens, investigates, and responds to Team Member concerns. - Reviews property investigations for completeness. - Coordinates modification of Team Member guidance manual and policies.- Manages vendor relationships including, but not limited to, Navex Global.- Coordinates with legal department on administrative claims at state and federal level and litigation in areas of wage and hour, ADA, FMLA, EEO, and other fair employment practices. - Assists with preparation for contract negotiations. - Supports property HR leadership with grievances, preparation for contract negotiations and arbitrations, investigations and policy interpretation as needed. - Assists in the implementation of employee engagement initiatives at the LVSC.- Manages special projects that focus in areas of employee/labor relations, HR process definition and improvement. This includes, but is not limited to, the drafting of SOPs for HR. - Develops strategies for union avoidance and shares best practices across the organization. - Monitors the effectiveness of policies and procedures, identify gaps if any, make recommendations for new or modified policies and procedures in light of experience. - Coordinates with properties to address Team Member and union relations issues.- Develops and implement training to support HR initiatives. - Manages and resolve employee and/or labor relations issues. Conducts effective, thorough and objective investigations in cases of grievances, harassment, employee concerns or EEOC issues.- Maintains in depth knowledge of legal requirements related to day-to-day management of Team Members, reducing legal risks and ensuring regulatory compliance.- Provides performance management (coaching, counseling, career development, corrective action and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations and internal policy/procedure. - Works closely with leadership and Team Members to improve work relationships, build morale, increase productivity and retention.- Maintains current knowledge of HR policies, programs, laws and regulations.- Develops reports and other key metrics, including but not limited to, the monthly HR Scorecard, Strategic Plan or other identified HR analytics.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with company standards and programs.  Ensures customer service standards are followed by all Team Members and addresses issues as they arise. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75927
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-OH-Youngstown
- Counts and verIfIes all VLT drop boxes, VLT MachIne BIll ValIdator, and Food and Beverage drop. - Prepares approprIate paperwork and makes necessary computer entrIes. - ResponsIble for collectIng VLT drop and bIll valIdator drop. - Performs VLT weIghIng and coIn wrappIng process. - Transports wrapped and counted coIn to vault. - Prepares booth and maIn bank buys. - Test all scales at booth and In the hard count room daIly. - ResponsIble for accurate accountabIlIty of the cashIer department actIvIty - PerformIng In a pleasant, effIcIent, an honest manner at all tImes - WIll also be responsIble for accurately completIng and updatIng electronIc MTL/MIL - VerIfIcatIon of front lIne cashIer transactIons over $1,000.00; verIfIcatIon of hand-to-hand transactIons between cashIers; conduct transactIons wIth other departments as needed, In the absence of AssIstant SupervIsor or above - ThIs posItIon must be able to perform CashIer dutIes as needed - UnderstandIng department objectIves, standards, and guIdelInes - Knowledgeable of racIno polIcIes for all cashIer areas - MaIntaInIng securIty and accountabIlIty over all funds, to Include coIns, cash currency, foreIgn cash currency, and paperwork - ObservIng and verIfy funds receIved and dIsbursed to other departments, guests and transactIons between cashIers - VerIfyIng all CashIer and MaIn Bank paperwork Is accurately completed prIor to sendIng to accountIng/Audit - All Internal guests must be treated wIth prompt, courteous and frIendly servIce - FlexIble schedule and must be wIllIng to assIst In any cashIerIng area as needed and Instructed to do so by the CashIer Lead/SupervIsor on duty - EnsurIng accurate complIance wIth E-MTL/MIL paperwork and entry������ - PerformIng the dutIes of front lIne cashIers as busIness demands - PerformIng check cashIng transactIons - Thorough knowledge of the paId In/out guIdelInes - WorkIng wIth Vault to ensure tImely process of buys - BalancIng shIft cage paperwork for VLT, Front WIndows, and other mIscellaneous departments - ThIs job descrIptIon Is not Intended to be all-InclusIve and team members may also be asked to perform other reasonable related dutIes as assIgned. Hollywood GamIng at MahonIng Valley Race Course reserves the rIght to revIse or change job dutIes and responsIbIlItIes as the need arIses wIth approprIate notIfIcatIon to Team Members.�
Job ID
2020-76558
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-OH-Youngstown
- Counts and verifies all VLT drop boxes, VLT Machine Bill Validator, and Food and Beverage drop.- Prepares appropriate paperwork and makes necessary computer entries.- Responsible for collecting VLT drop and bill validator drop.- Performs VLT weighing and coin wrapping process.- Transports wrapped and counted coin to vault.- Prepares booth and main bank buys.- Test all scales at booth and in the hard count room daily. - Responsible for accurate accountability of the cashier department activity- Performing in a pleasant, efficient, an honest manner at all times- Will also be responsible for accurately completing and updating electronic MTL/MIL - Verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Assistant Supervisor or above- This position must be able to perform Cashier duties as needed- Understanding department objectives, standards, and guidelines- Knowledgeable of racino policies for all cashier areas- Maintaining security and accountability over all funds, to include coins, cash currency, foreign cash currency, and paperwork- Observing and verify funds received and disbursed to other departments, guests and transactions between cashiers- Verifying all Cashier and Main Bank paperwork is accurately completed prior to sending to accounting/audit- All internal guests must be treated with prompt, courteous and friendly service - Flexible schedule and must be willing to assist in any cashiering area as needed and instructed to do so by the Cashier Lead/Supervisor on duty- Ensuring accurate compliance with E-MTL/MIL paperwork and entry      - Performing the duties of front line cashiers as business demands- Performing check cashing transactions - Thorough knowledge of the paid in/out guidelines- Working with Vault to ensure timely process of buys- Balancing shift cage paperwork for VLT, Front Windows, and other miscellaneous departments- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2020-75862
Position Type
Regular Full-Time
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-OH-Youngstown
- Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you may come in contact- Plan and execute monthly displays and decorations necessary for events and promotions.- Assist guests during promotions and events as necessary and as requested.- Communicate with other departments to inform and facilitate necessary planning of promotional events.- Maintains a level of professionalism that will make guests want to return to Hollywood Gaming Mahoning Valley.- Anticipates the guest’s needs and responds appropriately with a sense of urgency.- Effectively communicates with management in order to fulfill and address any issues and needs requested by guests or employees.- Assist the marketing staff with the execution of all other marketing programs.- Presents oneself as a credit to the Company and encourages others to do the same- Must work well under pressure and meet multiple and sometimes competing deadlines.- Must at all times demonstrate ethical and cooperative behavior with guests, co-workers, and supervisors.- Maintains strict confidentiality in all departmental and company matters.- Adhere to all departments/company policies and procedures- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. - Maintains strict confidentiality in all departmental and company matters- Employee could be exposed to an environment containing unrestricted second hand tobacco smoke  
Job ID
2020-76171
Position Type
Regular Part-Time
Category
Marketing/ Entertainment
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-OH-Youngstown
- Providing personalized service and uses guest name- Resolving service problems according to guidelines- Serving as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promoting events and programs- Providing fast (20 minute or less round time), friendly, professional beverage service to guests; carries full trays on every round- Monitoring guest consumption of alcohol and intervenes as needed according to guidelines- Taking drink orders, communicating with bartender, assisting in the preparation of drinks and presenting drinks to guests- Providing service of complimentary beverages including coffee and water  - Handling money according to procedure- Working well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and VLT supervisor- Maintaining clean and stocked workstation- Operating a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounting for all cash and charge sales according to established procedures; maintaining integrity of all financial controls and responsibilities.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2020-75335
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-OH-Youngstown
ESSENTIAL DUTIES AND RESPONSIBILITIES The followIng and other dutIes may be assIgned as necessary:�������������������������� - Exchanges cash and coIns In accordance wIth establIshed procedures. - AssIsts guests wIth credIt applIcatIons. - VerIfIes credIt approval for casIno departments. - Cashes personal, travelers, and payroll checks In complIance wIth approved procedures. - Performs credIt card cash advances. - Records any applIcable cash transactIons that are requIred by Federal Law. - Knowledge of and enforcement of all gamIng laws and regulatIons whIch apply to the functIons and dutIes of the Player ServIces Department. - Issues and receIves payments - Balances bank at end of shIft. - ExhIbIts a frIendly, helpful and courteous manner when dealIng wIth guests and fellow team members. - Manages dIffIcult guest sItuatIons; Responds promptly to guest needs; Seeks guest feedback to Improve servIce; Responds to requests for servIce and assIstance; Meets commItments. - ResponsIble for provIdIng exceptIonal Marquee Customer ServIce to all guests - ThIs job descrIptIon Is not Intended to be all-InclusIve and team members may also be asked to perform other reasonable related dutIes as assIgned.� Hollywood GamIng at MahonIng Valley Race Course reserves the rIght to revIse or change job dutIes and responsIbIlItIes as the need arIses wIth approprIate notIfIcatIon to Team Members.�
Job ID
2020-76440
Position Type
Regular Part-Time
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-OH-Youngstown
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:                          - Exchanges cash and coins in accordance with established procedures.- Assists guests with credit applications.- Verifies credit approval for casino departments.- Cashes personal, travelers, and payroll checks in compliance with approved procedures.- Performs credit card cash advances.- Records any applicable cash transactions that are required by Federal Law. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department.- Issues and receives payments- Balances bank at end of shift.- Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow team members. - Manages difficult guest situations; Responds promptly to guest needs; Seeks guest feedback to improve service; Responds to requests for service and assistance; Meets commitments.- Responsible for providing exceptional Marquee Customer Service to all guests- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2020-75463
Position Type
Regular Part-Time
Category
Players Services/Cage
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-OH-Youngstown
- Must assist with all morning work in Racing Secretary’s office.  This work includes: rider changes, producing the next day’s program, getting entries filled, and getting the overnight completed and distributed for the next race day- Must act, at times as Placing Judge. These duties include observing races from start to finish and determine the final outcome using a computer system and photo finish systems as tools.- Must act, at times as Paddock Judge. These duties include observing the horses in the paddock prior to the running of a race, to ensure the horses are wearing the proper equipment for racing; also ensures a responsible trainer is in the paddock to saddle the horse and a groom to prepare it for the race. The Paddock Judge is also involved in seeing that a published workout is in the program or announced if not available by press time- Must act, at times as Identifier. These duties include being responsible for foal papers, coggins test results, and tattoos insuring the correct horse is running in any given race.  The Identifier goes to the paddock at race time and checks each horse’s tattoo- Must act, at times as Claim Clerk. These duties include taking claim to Stewards who verify the person making the claim is in good standing with the License Clerk and Bookkeeping offices.  Once the claim is verified the Claims Clerk ensures the appropriate person receives the claim slip. In the event there are more than one claim, the Claims Clerk makes sure each parties has a fair chance at the claim under supervision of the Stewards- Must have thorough knowledge and understand of the Ohio State rules of Racing- Must act at times as Clerk of Scales- Must have outstanding customer services skills- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2020-75264
Position Type
Seasonal
Category
Racing
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-OH-Youngstown
 - Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur- Cleaning any bio hazardous materials when it occurs - Removing trash from the trash container and places into the dumpsters- Familiar with the proper use of chemicals and equipment- Responsible for providing exceptional Marquee Customer Service to all guests- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2020-75074
Position Type
Seasonal
Category
Housekeeping/EVS
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-OH-Youngstown
The following and other duties may be assigned as necessary: - Operates assigned bank or window according to department and regulatory guidelines - Completes all required shift paperwork according to internal control standards - Counts down bank or window at end of each shift and reconciles to the draw amount - Complete a blind drop on all revenues collected during the shift - Provides professional, courteous and sincere service to all guests - Efficiently and accurately processes all pari-mutuel wages in the tote system - Efficiently and accurately pays out winners - Can explain the wagering rules and procedures to guests in a pleasant and friendly manner - Presents oneself as a credit to the company and encourages others to do the same- Responsible for providing exceptional Marquee Customer Service to all guestsThis job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members
Job ID
2020-76327
Position Type
Seasonal
Category
Racing
Casino Property
Hollywood Gaming at Mahoning Valley
Job Locations US-OH-Youngstown
- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner- Responsible for complete set-up, stocking and service of assigned area; sets, cleans, and resets tables- Removing dirty dishes, glassware, flatware, and soiled linens from tables and countertops, transports to dish area- Monitoring and replenishing of all stock items in assigned area in a neat, accurate and timely fashion- Refilling water glasses, coffee cups, butter/condiments, bread, and carrying order to tables as needed- Making coffee or tea as needed- Ensuring assigned work area is neat, clean and sanitized throughout shift by wiping tables, counter areas, beverage stations, sinks, and sweeping and mopping floors as required to maintain a clean and safe work station- Partnering with culinary team and server to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction - Maintaining all equipment in proper fashion (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators- Accountable for meeting or exceeding all State and company sanitation requirements (ServSafe)- Adhering to regulatory, safety, departmental and company policies- Supporting safety and accident prevention programs (non slip footwear, proper lifting)- Presenting oneself as a credit to Company and encourages others to do the same - Performing all other related and compatible duties as assigned- Operating a cash register/POS System, ringing proper amount into the register and giving the guest  the correct change; accounting for all cash, charge and complimentary sales according to established procedures; maintaining integrity of all financial controls and responsibilities
Job ID
2020-75660
Position Type
Regular Part-Time
Casino Property
Hollywood Gaming at Mahoning Valley

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