Penn National Gaming, Inc.

Career Opportunity Listings


The list below (and on subsequent pages if applicable) are the current opportunities based on your search. To view the details, click on the Job Title.



Use this form to perform another job search

The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results Page 1 of 2

Job Locations US-OH-Youngstown
- Perform general building maintenance (Carpentry, Light electrical, Painting, Cleaning, Plumbing, etc)- Responsible for maintenance of the interior and exterior of racing buildings, structures and grounds, including, but not limited to: barns, maintenance buildings, dormitories, fencing, rails, etc.- Have the ability to drive vehicles, and handle machinery and equipment of all types and sizes- Carry out proper planned maintenance to equipment, buildings, barns and groundskeeping other supervisors informed of the activities, repairs, replacement of and condition of equipment and structures at facility- Assumes responsibility for standards of procedures, environmental health and safety awareness and compliance and training with the respective areas- Follows company policies, procedures, and safety regulations- Performs daily checks and routine maintenance as required- Suggests changes in working schedules and conditions and use of equipment to increase efficiency- Assures the proper safety standards and precautions are followed- Inspects and ensures that equipment is in proper working order- Responds to after-hours calls as needed- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2021-79596
Position Type
Regular Full-Time
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-OH-Youngstown
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitor guest consumption of alcohol and intervene as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Prepare and pour drinks with proper measured portions, following proper building steps, and ingredients according to recipe and in accordance with standard operating procedures.- Preparing and maintaining par levels on garnishes, various ice, mixers (shrubs, bitters, juices, purees, etc) and fresh fruit and herbs.- Maintain a clean, sanitized and stocked workstation and or section.- Comply with state, company, and department policies and regulations.- Must have open availability including all three shifts, weekends, and holidays.- Responsible for making servers drinks when rang in.- Serve tables, clear tables, expedite food and running food.- Side-work as directed by the Food and Beverage Supervisor or Manager.- Will work special events, as needed.- Other duties, as needed.
Job ID
2021-81164
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-OH-Youngstown
- Providing fast, friendly, professional and responsive customer service to culinary team members and guests. Greets, and makes welcome, each guest approaching their station - Maintaining current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients) - Preparing food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request  - Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards - Slicing, dicing, chopping and prepare raw products - Carving meats, portioning food on serving plates, add gravies and sauces, and garnish plates as required - Wiping counter areas, sinks and floors as required to maintain a clean and safe work station - Maintaining cleanliness of designated areas as directed in accordance with established health and safety standards - Maintaining par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure - Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures - Providing personalized service and uses guests’ names when possible - Knowing and promoting current events and programs and can give guests directions to all areas - This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2021-79302
Position Type
Regular Part-Time
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-OH-Youngstown
- Cleaning VLT machines, in between machines, VLT bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas  - Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur - Cleaning any bio hazardous materials when it occurs  - Removing trash from the trash container and places into the dumpsters - Familiar with the proper use of chemicals and equipment - Responsible for providing exceptional Red Carpet Customer Service to all guests - This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2021-78914
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-OH-Youngstown
- Cleaning VLT machines, in between machines, VLT bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas  - Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur - Cleaning any bio hazardous materials when it occurs  - Removing trash from the trash container and places into the dumpsters - Familiar with the proper use of chemicals and equipment - Responsible for providing exceptional Red Carpet Customer Service to all guests - This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2021-78915
Position Type
Regular Part-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-OH-Youngstown
- Performs market analysis using historical data to forecast market trends and determine market elasticity- Market analysis includes understanding the seasonality, marketing programs, capacity constraints, future expansion plans and regulatory changes in order to predict competitor and market growth- Works closely with all levels of management to generate and analyze the Annual Capital and Operating Budgets- Responsible for all Marketing analysis which includes Direct Mail, Events, Promotions and Player Events - Recommendations to Sr. Management on the effectiveness of each program and possible changes - Analysis of other projects include research of costs/savings associated with the project and the financial calculations and presentation of the data used to make determinations by management - Reviews all aspects of financial statements on a monthly basis for variances to the budget and prior year - Responsible for the strict adherence to company policies on the capital expenditure process while ensuring proper analysis and documentation is completed in a timely manner- Produces various on-demand analysis requested by directors in addition to periodic corporate filings (i.e., Monthly Roundtable packets, Quarterly Reviews, Monthly Market Reports, etc.)- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2021-81167
Position Type
Regular Full-Time
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-OH-Youngstown
- Assisting in managing overall front of house operations creating a differentiated service experience and ensuring optimum performance of all - indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications and share responsibility of overall outlet budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions - Achieving desired results through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result - Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe) - Ensuring regulatory, internal controls and policy and procedure compliance - Establishing and implementing sequence of service to ensure consistent high quality service standards are maintained - Assisting with management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation - Scheduling (planning, assigning and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours - Act as a role model to other employees and always presents oneself as a crediy to Company and encourages others to do the same - This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2021-80510
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-OH-Youngstown
- Clearing all table and resetting them for new seating in accordance with venue standards- Ensuring each table is ready for guests arrival in accordance with venue standards- Performing service duties for servers by picking up their orders when ready in the kitchen and delivering them- Monitoring tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area- Restocking and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner- Attending pre-shift meetings- Responsible for maintaining a regular and consistent attendance record- Participating as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation- Declaring tips through time and attendance system at the end of each shift
Job ID
2021-81163
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-OH-Youngstown
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for the entire Company and/or assigned properties/region:- Conducts risk assessments to contribute and provides input for the development of the annual audit plan. Identifies risks and determines scopes and need of future audits while using discretion according to best course of action for business need purposes. - Prepares and follows audit programs to conduct audits.  Contributes to making changes to audit program as needed according to business needs.- Performs detail testing of source documents to ensure compliance with requirements of Internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures.- Performs observations of departmental procedures to ensure compliance and operational efficiencies.- Completes audit files with working papers referenced to the audit programs.- Participates in a wide range of special projects, consistently demonstrating creative thinking and individual initiative. This includes but not limited to investigations, process improvement projects, and special reviews. (list projects here that have elevated level to them).- Liaises with external auditors to communicate information and resolve problems. Exercises discretion - Presents audit issues and recommendations to the Senior Internal Auditor/Internal Audit Manager for the development of reports and future audit plans.- Maintains audit files, ensures files contain planning memos, programs and reports and follows up to ensure audit recommendations have been followed.- Analyzes data and information obtained, while evaluating findings and using judgment, to identify deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations and management plans, policies or procedures.- Contributes to the planning the theory and scope of audits and related audit programs.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.  - Participates in meetings and training as required.- Maintains complete confidentiality of all company information at all times.- Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.-  
Job ID
2021-81076
Position Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-OH-Youngstown
- Receive, record, resolve and follow up on end-user problems or system malfunctions with desktop and portable computers and peripheral equipment and application software - Maintain records of problem reports, resolution and follow-up in the IT helpdesk software application- Install, configure, repair, upgrade, and maintain desktop and portable computer hardware, software, and peripheral equipment- Maintain phone system, including but not limited to moves, adds and changes, along with occasional wire installation and system troubleshooting- Work with other IT staff in first-level or second-level support of other IT assets and resources, including wide-ranging general IT support issues- Plan, document, implement and maintain preventative maintenance procedures and practices to ensure maximum availability and optimal performance of computers and other hardware- Maintain records of software licensing and hardware maintenance contracts / agreements- Maintain records of inventories of computer hardware, software, media and documentation- Order, issue, and manage supplies of IT consumables and operating supplies- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Work with other IT staff, as assigned by the IT Manager/Supervisor, to plan, document, implement and maintain the Disaster Recovery Plan, including routine testing/practice of DR Plan procedures- Work with other IT staff, as assigned by the IT Manager/Supervisor, to perform system security procedures and practices to safeguard the Company’s vital data against unauthorized access, tampering, or destruction- Work with other IT staff, as assigned by the IT Manager/Supervisor, to perform system data backup procedures and practices including monitoring backup jobs, rotating tapes, offsite storage, and testing of backup media- Work with other IT staff, as assigned by the IT Manager/Supervisor, to maintain application and operating system configurations and user accounts and privileges- Work with other IT staff to monitor system and application performance- Recommend and implement performance tuning (optimization) strategies- Recommend upgrades or purchases/acquisitions that will improve system performance, user productivity, or customer satisfaction and/or reduce costs-  - Analyze and recommend creation or changes to department procedures or policies to demonstrate and ensure compliance with all applicable laws, regulations, and standards including Sarbanes-Oxley Act, gaming laws/ gambling control board regulations, Internal Control documents and IT industry-standard “Best Practices.”- Stay informed on new technologies with a view towards integrating them into the company’s IT strategies.- Demonstrate expertise in a variety of IT concepts, practices and procedures- Plan and accomplish goals relying on extensive experience and best judgment- May provide consultation on complex projects and is considered to be a top-level contributor / specialist- Maintains strict confidentiality in all departmental and company matters.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.  
Job ID
2021-80540
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-OH-Youngstown
- Counts and verifies all VLT drop boxes, VLT Machine Bill Validator, and Food and Beverage drop. - Prepares appropriate paperwork and makes necessary computer entries. - Responsible for collecting VLT drop and bill validator drop. - Performs VLT weighing and coin wrapping process. - Transports wrapped and counted coin to vault. - Prepares booth and main bank buys. - Test all scales at booth and in the hard count room daily. - Responsible for accurate accountability of the cashier department activity - Performing in a pleasant, efficient, an honest manner at all times - Will also be responsible for accurately completing and updating electronic MTL/MiL - Verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Assistant Supervisor or above - This position must be able to perform Cashier duties as needed - Understanding department objectives, standards, and guidelines - Knowledgeable of racino policies for all cashier areas - Maintaining security and accountability over all funds, to include coins, cash currency, foreign cash currency, and paperwork - Observing and verify funds received and disbursed to other departments, guests and transactions between cashiers - Verifying all Cashier and Main Bank paperwork is accurately completed prior to sending to accounting/Audit - All internal guests must be treated with prompt, courteous and friendly service - Flexible schedule and must be willing to assist in any cashiering area as needed and instructed to do so by the Cashier Lead/Supervisor on duty - Ensuring accurate compliance with E-MTL/MiL paperwork and entry       - Performing the duties of front line cashiers as business demands - Performing check cashing transactions - Thorough knowledge of the paid in/out guidelines - Working with Vault to ensure timely process of buys - Balancing shift cage paperwork for VLT, Front Windows, and other miscellaneous departments - This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2021-80824
Position Type
Regular Full-Time
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-OH-Youngstown
- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains and updates the customer database within the casino management system (CMS).- Executes offers for campaigns and pushes them to customer database for distribution.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market distribution.- Creates and analyzes reports. Makes recommendations for improvement as needed.- Works with creative team to develop marketing collateral for campaigns as needed. Makes suggestions for improvements as needed.- Serves as liaison between CRM and Marketing Operations departments to ensure accuracy of campaigns and offers.- Assists with creation, management, and execution of CRM campaign events.- Ensures CRM marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Takes customer and Team Members calls related to CRM campaign initiatives. Answers questions accordingly and makes recommendations for improvement based upon feedback.- Manages relationships with outside vendors to ensure timely, accurate and cost-effective production campaigns.- Responsible for the data integrity of customer database.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79881
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-OH-Youngstown
- Providing personalized service and uses guest name- Resolving service problems according to guidelines- Serving as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promoting events and programs- Providing fast (20 minute or less round time), friendly, professional beverage service to guests; carries full trays on every round- Monitoring guest consumption of alcohol and intervenes as needed according to guidelines- Taking drink orders, communicating with bartender, assisting in the preparation of drinks and presenting drinks to guests- Providing service of complimentary beverages including coffee and water  - Handling money according to procedure- Working well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and VLT supervisor- Maintaining clean and stocked workstation- Operating a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounting for all cash and charge sales according to established procedures; maintaining integrity of all financial controls and responsibilities.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2021-81184
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-OH-Youngstown
ESSENTiAL DUTiES AND RESPONSiBiLiTiES The following and other duties may be assigned as necessary:                           - Exchanges cash and coins in accordance with established procedures. - Assists guests with Credit applications. - Verifies Credit approval for casino departments. - Cashes personal, travelers, and payroll checks in compliance with approved procedures. - Performs Credit card cash advances. - Records any applicable cash transactions that are required by Federal Law. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department. - issues and receives payments - Balances bank at end of shift. - Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow team members. - Manages difficult guest situations; Responds promptly to guest needs; Seeks guest feedback to improve service; Responds to requests for service and assistance; Meets commitments. - Responsible for providing exceptional Marquee Customer Service to all guests - This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2021-79623
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-OH-Youngstown
ESSENTiAL DUTiES AND RESPONSiBiLiTiES The following and other duties may be assigned as necessary:                           - Exchanges cash and coins in accordance with established procedures. - Assists guests with Credit applications. - Verifies Credit approval for casino departments. - Cashes personal, travelers, and payroll checks in compliance with approved procedures. - Performs Credit card cash advances. - Records any applicable cash transactions that are required by Federal Law. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department. - issues and receives payments - Balances bank at end of shift. - Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow team members. - Manages difficult guest situations; Responds promptly to guest needs; Seeks guest feedback to improve service; Responds to requests for service and assistance; Meets commitments. - Responsible for providing exceptional Marquee Customer Service to all guests - This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2021-78525
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-OH-Youngstown
- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in person contact on the gaming floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business on gaming floor, introducing the benefits of and soliciting enrollment for the Rewards program. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Devotes significant time being visible and available on the gaming floor in order to meet and greet guests during individual visits as well during special events. - Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.  Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-78267
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-OH-Youngstown
- Seeking out opportunities to provide exceptional Red Carpet Service to our guests at all times - Supporting property promotions and events - Maintaining highly visible patrols to insure a safe gaming environment - Assuring quality support to other departments so they may serve our guests more effectively - Handling all escorts of money/chip transactions in accordance with State Gaming Regulations and established internal Controls - Monitoring casino floor for minors - Responding to disturbances, emergencies and alarms in the casino and throughout the property - Maintaining public order and enforce safety rules - Performing Bill Validator drops - Adhering to all Gaming Regulations and internal Controls - Escorting team members, visitors, vendors into sensitive areas with prior approval.
Job ID
2021-80891
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-OH-Youngstown
- Seeking out opportunities to provide exceptional Red Carpet Service to our guests at all times - Supporting property promotions and events - Maintaining highly visible patrols to insure a safe gaming environment - Assuring quality support to other departments so they may serve our guests more effectively - Handling all escorts of money/chip transactions in accordance with State Gaming Regulations and established internal Controls - Monitoring casino floor for minors - Responding to disturbances, emergencies and alarms in the casino and throughout the property - Maintaining public order and enforce safety rules - Performing Bill Validator drops - Adhering to all Gaming Regulations and internal Controls - Escorting team members, visitors, vendors into sensitive areas with prior approval.
Job ID
2021-80892
Position Type
Regular Part-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-OH-Youngstown
- interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner - Responsible for complete set-up, stocking and service of assigned area; sets, cleans, and resets tables - Removing dirty dishes, glassware, flatware, and soiled linens from tables and countertops, transports to dish area - Monitoring and replenishing of all stock items in assigned area in a neat, accurate and timely fashion - Refilling water glasses, coffee cups, butter/condiments, bread, and carrying order to tables as needed - Making coffee or tea as needed - Ensuring assigned work area is neat, clean and sanitized throughout shift by wiping tables, counter areas, beverage stations, sinks, and sweeping and mopping floors as required to maintain a clean and safe work station - Partnering with culinary team and server to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction  - Maintaining all equipment in proper fashion (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators - Accountable for meeting or exceeding all State and company sanitation requirements (ServSafe) - Adhering to regulatory, safety, departmental and company policies - Supporting safety and accident prevention programs (non slip footwear, proper lifting) - Presenting oneself as a Credit to Company and encourages others to do the same  - Performing all other related and compatible duties as assigned - Operating a cash register/POS System, ringing proper amount into the register and giving the guest  the correct change; accounting for all cash, charge and complimentary sales according to established procedures; maintaining integrity of all financial controls and responsibilities
Job ID
2021-80309
Position Type
Regular Part-Time
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations US-OH-Youngstown
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives- Assists in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.- Promoting a fun and exciting environment with a positive and upbeat attitude- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Directly supervise VLT Attendant team members on assigned shift.- Responsible for team member adherence to departmental policies, operating procedures, training programs, directives, work schedules, and regulations.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Supervises the operation of all VLT machines and related gaming equipment during assigned shift.- Provide witnessing/authorizing signature for VLT jackpot payments as described by department policies.- Counseling, guiding and instructing assigned team members in proper performance of duties.- Perform the service functions of dispatching and aiding VLT floor attendants with service light calls, conducting pre-shifts as needed due to business demands and volume - Coordinating guest satisfaction resolutions.- Notifies management if any technical or service issues arise.- Be knowledgeable about player events, marketing promotions and services/amenities throughout the property.- Provide positive communication and use Marquee Service Training skills with every patron and team member.- Assist guests with questions and complaints regarding VLT machines- Supervise employee development, review training needs for team members- Manages work procedures and expedites workflow.- Ensures all assignments are completed during each shift- Aid VLT Management in all aspects of performance management of department personnel- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Stay abreast of changes in the gaming environment to best serve the objectives of the department- Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews- Maintain an open-door policy and address all team member issues and/or concerns in a timely manner- Maintains strict confidentiality in all departmental and company matters.- Accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation- Perform duties in a safe manner; report any potential safety hazards- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
Job ID
2021-78913
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Gaming at Mahoning Valley Race Course

Connect With Us!

Not ready to apply? Connect with us for general consideration.