Penn National Gaming, Inc.

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Job Locations US-OH-Dayton
Essential Responsibilities include the following:- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures the day-to-day cleaning of the Casino property is performed to established standards on a designated shift. Also ensures deep cleaning activities are performed with minimal impact to operations, during applicable shift.- Responsible for inspecting work Inspects completed work.- Responsible for keeping supply par levels according to standard operating procedures on a designated shift. Makes recommendations for needed supplies and equipment. - Assists in ordering all supplies and equipment inventory.- Responsible for ensuring OSHA standards are followed. - Responsible for ensuring department has all necessary tools to complete tasks and that all equipment is in working order.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.Maintains strict confidentiality in all departmental and company matters.- Other duties, as needed.
Job ID
2020-75792
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Dayton
Essential Responsibilities:- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitors guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.- Directly manage the operations of the gaming food and beverage team.- Resolve customer complaints regarding food and beverage service and quality.- Train team members in food and beverage service, sanitation, and safety procedures.- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards- Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.- Control inventories of beverages, including liquor, and report any shortages to designated personnel.- Assign duties, responsibilities, and work stations to team members in accordance with work requirements.- Analyze operational problems, such as theft and waste, and establish procedures to alleviate these problems.- Interview, select and set training schedule new team members.- Review, adjust and administer working schedules of team members and Outlet Assistant Managers- Assign and apportion work to be done Outlet Assistant Managers.- Plan work processes and determine effective techniques or processes to be used by team members during business.- Supervise and manage the work processes or procedures of team members and Outlet Assistant Managers.- Conduct individual or group pre-shift meetings with team members and provide daily positive feedback.- Understand and adhere to disciplinary policies including but not limited to counseling team members and Outlet Assistant Managers and the use of progressive discipline to modify poor performance.- Address and manage complaints, grievances or concerns from team members and Outlet Assistant Managers.- Effectively use, administer and manage rewards and recognition for front line team members.- Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.- Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.- Develop, maintain and manage training programs.- Handle customer complaints and support all customer service programs.- Understand and adhere to regulatory, department and company policies and procedures.- Make determinations regarding types of materials, supplies, or tools to be used.- Supervise and manage attendance and time records of team members.- Effectively manage departmental expenses.- Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.- Protect and preserve assets of the company.- Assist the Food and Beverage Director with budgetary goals, planning and implementation.- Understand and adhere to all bargaining unit agreements.- Meet grooming and appearance requirements.- Meet attendance guidelines.- Other duties, as needed.
Job ID
2020-75430
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored event- Demonstrate a comprehensive understanding of company internal control system and departmental policies and procedures- When necessary, is hands-on to ensure completion of scheduled tasks- Ensure efficient use of currency counting equipment and ensure that daily maintenance requirements are completed- Responsible for counting all currency and reconciling all associated paperwork- Uphold a team work experience offering assistance where available or when requested.- Identify problems, make recommendations and participate in improvement as appropriate- Communicate information to supervisor, as appropriate, and provide detailed documentation for departmental procedures and updates
Job ID
2020-74922
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored event- Demonstrate a comprehensive understanding of company internal control system and departmental policies and procedures- When necessary, is hands-on to ensure completion of scheduled tasks- Ensure efficient use of currency counting equipment and ensure that daily maintenance requirements are completed- Responsible for counting all currency and reconciling all associated paperwork- Uphold a team work experience offering assistance where available or when requested.- Identify problems, make recommendations and participate in improvement as appropriate- Communicate information to supervisor, as appropriate, and provide detailed documentation for departmental procedures and updates
Job ID
2020-75526
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Promote property events & promotions via telemarketing and other communication- Contact guests and/or send correspondence to invite them to enjoy amenities and/or to special events- Identify and develop professional relationships with established and potential VIP guests- Provide personal service to assigned VIP players, issuing complimentaries based on player ratings as needed- Host on and off property entertainmentfor our guests, such as sporting events, dinners, and theaters- Communicate constantly with gaming operations and other team members- Follow all safety rules- Adhere to departmental quality standards- Maintain compliance with the regulatory rules, property standards and the company's system of Internal Controls and Sarbanes-Oxley requirements- Work within the guidelines established by the company
Job ID
2020-75802
Position Type
Regular Full-Time
Category
Marketing/ Entertainment
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
Job ID
2020-74971
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
Job ID
2020-74430
Position Type
Regular Part-Time
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Dayton
Essential Responsibilities include the following:- Provide technical support for end user computers, applications, printers, phones, time clocks, key control devices, network and application connectivity, and cell phones/radio devices. - Resolve and track end user software/hardware computer problems and work with end users to identify technology needs that will help streamline their business processes- Install and troubleshoot hardware and software. This includes, but not limited to, network equipment, computers, printers, phones, time clocks, and key control devices. - Maintain phone system, including but not limited to moves, adds and changes, along with occasional wire installation and system troubleshooting- Maintain inventory control for all hardware/software; maintain equipment organization to help expedite service.- Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs. - Assist with the remote access process when vendors need to provide support for upgrades and troubleshooting issues.- Troubleshoot network connectivity for property systems and maintain network wire management.- Complete profile request administration for network and property systems; Add/change/modify end user access according to department and regulatory policy.- Consult with vendors to improve customer service and reduce problems in the environment.- Meet department uniform, appearance and grooming requirements.- Keep work area clean and free of safety hazards, debris and litter.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Perform all job duties in a safe and responsible manner.
Job ID
2020-75745
Position Type
Regular Full-Time
Category
Information Technology
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Responsible for the cleanliness of the interior and exterior of the facility including paddock and barn areas, utilizing appropriate heavy duty or specialized equipment (extractors, floor scrubbers, scaffolding, ladders, shovels, small tools,etc) and proper cleaning chemicals as assigned- Responsible for routine cleaning, project cleaning (signage/light fixtures/vents, etc)- Responsible for proper cleaning, storage and maintenance of department equipment- Adheres to regulatory, safety, departmental and company policies- Supports safety and accident prevention programs (PPE, LO/TO, BBP, HAZCOM, etc) and informs manager on duty of any safety problems or concerns- Responsible for removing and cleaning of saddle pads- Presents oneself as a credit to Company and encourages others to do the same- Performs all other related and compatible duties as assigned
Job ID
2020-74611
Position Type
Seasonal-Full time
Category
Facilities/Marine
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Maintain balanced work station.- Maintain ticketing and jackpot kiosks on the gaming floor, including filling, dropping, and balancing.- Maintaining lottery ticket stations on the gaming floor, including dropping and balancing.- Pay out patron’s jackpot winnings.- Complete paperwork and currency exchanges for Cashiers, VLT, and F&B.- Complete F&B nightly drops.- Verify money from Soft Count.- Prepare funds for deposit to bank.- Run loose coins from bank for ticketing kiosk fills.- Be knowledgeable and comply with Title 31 regulations.- Answer phone calls with proper phone etiquette.- Comply with state, company, and department policies and regulations.- Other duties, as needed.
Job ID
2020-75688
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Maintain balanced work station.- Maintain ticketing and jackpot kiosks on the gaming floor, including filling, dropping, and balancing.- Maintaining lottery ticket stations on the gaming floor, including dropping and balancing.- Pay out patron’s jackpot winnings.- Complete paperwork and currency exchanges for Cashiers, VLT, and F&B.- Complete F&B nightly drops.- Verify money from Soft Count.- Prepare funds for deposit to bank.- Run loose coins from bank for ticketing kiosk fills.- Be knowledgeable and comply with Title 31 regulations.- Answer phone calls with proper phone etiquette.- Comply with state, company, and department policies and regulations.- Other duties, as needed.
Job ID
2020-74691
Position Type
Regular Part-Time
Category
Players Services/Cage
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provide security on assigned gaming or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance to medical officer- Patrol of parking lots- Provide security escorts for all monetary transfers, fills, and credit- Oversee customer boarding and disembarking: provide crowd control, direct traffic, check I.D., check for cameras, bottles and other items not allowed on Gaming floor- Provide assistance to customers: give directions, call cabs, assist with car trouble, etc- Provide special assistance to disabled patrons as necessary- Observe hard count crew doing the vlt drop and transports tokens to hard count room- Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room- Monitor all entry and exit from hard count, soft count, and vault, and maintains logs of these activities- Serve as dispatcher- Dispatch other officers to various assignments and maintains activity log sheets- Watch and record monitors- Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure- Testify in court on behalf of state gaming boards- Occasionally, strenuous physical activity is required- Meet department uniform, appearance and grooming requirements- Meet attendance guidelines of the job and adhere to regulatory, department and company policies- Keep work areas clean and free of safety hazards, debris and litter- Perform all job duties in a safe and responsible manner- Any reasonable request made by your supervisor or any management personnel
Job ID
2020-75645
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Dayton
Job ID
2020-75752
Position Type
Regular Part-Time
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Dayton
- Provide assistance to the State Veterinarian- Responsible for taking urine and blood samples from horses designated by the stewards or commission- Responsible for accurately maintaining records- Responsible for keeping Test Barn and shedrow clean and orderly between races- Other duties as assigned by State Veterinarian
Job ID
2020-74591
Position Type
Seasonal
Category
Racing
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Ensures regulatory compliance with all aspects of VLT machine maintenance i.e.; moves, conversions, and repair- Ensures functionality of the VLT maintenance system- Interacts with VLT Operations personnel and Guests while repairing VLT machine functions- Assist with every phase, from layout to installation- Work on special projects as assigned- Assist in maintaining adequate stock of parts necessary for repairs- Perform preventative maintenance: clean, inspect, adjust, and test various machine parts- Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming- Assist customers with questions and complaints regarding VLT machines- Provide answers and explanations, and rectify problems as appropriate
Job ID
2020-74959
Position Type
Regular Full-Time
Category
Hidden (119472)
Casino Property
Hollywood Gaming at Dayton Raceway
Job Locations US-OH-Dayton
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Exchange currency for guests- Responsible for the monitoring of VLT machine activity- Perform routine machine repairs and service, including jackpot and ticket fill process and responding to change lights.- Print replacement and issue new Marquee Rewards cards- Closely monitor customer needs by visibly circulating and interacting with patrons- Must be knowledgeable of all special events and promotions available to customers- Must at all times demonstrate friendly, ethical cooperative behavior with customers and co-workers- Actively seeking out opportunities to service customers- Work in a team environment- Maintain cleanliness of gaming floor including keeping chairs pushed in, disposing of cups, and any other light cleaning responsibilities to promote a positive player environment- While performing the duties of this job, employees are regularly required to stand and walk.- Safeguard company assets- Must adhere to the company policies and procedures- Some duties performed may be outside employees normal job duties 
Job ID
2020-75788
Position Type
Regular Full-Time
Category
Hidden (119472)
Casino Property
Hollywood Gaming at Dayton Raceway

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