Penn National Gaming, Inc.

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Job Locations US-MO-St. Louis
• Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas • Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur• Cleans any bio hazardous materials when it occurs • Removes trash from the trash container and places into the dumpsters• Familiar with the proper use of chemicals and equipment• Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day• Responsible for providing exceptional Red Carpet Customer Service to all guests
Job ID
2020-76247
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Report to Sous Chef at start of shift to receive instruction as to daily specials and menu changes.- Supervise and direct line staff in absence of Sous Chef.- Set up as per posted instructions.- Report any spoilage or shortage to Sous Chef immediately.- Prepare recipe per standardized recipes and production sheets.- Must have knowledge of soups, sauces, quantity cooking, and proper food sanitation and handling.- Prepare plate menu items, as ordered, per specifications on hot food production line with strict attention to detail, speed, and accuracy.- Must be able to perform well under pressure meeting production schedules to ensure orders are fulfilled in a timely manner.- Maintain work station in accordance with Hollywood Slots Standards and Maine Department of Health Standards.- Maintain walk-in coolers in accordance with HSAB Standards and ME Department of Health Standards.- Assist in other areas of kitchen as instructed by Sous Chef.- At completion of service put all perishable foods in covered containers and refrigerate.- Clean station and report to Sous Chef for closing instructions.- Maintain a consistent and regular attendance record.- Other duties may be assigned.- Answer routine questions from co-workers- Lead completion of daily tasks within the department or work unit- Interact with others when necessary to achieve desired outcomes
Job ID
2020-76295
Position Type
On-Call
Category
Food and Beverage
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
• Vacuums, cleans, shampoos carpet• Mops, scrubs, rinses and polishes hard floors• Moves, rearranges and cleans furniture• Washes and cleans wall light fixtures, louvers, ceilings, shelves and outside walls• Washes/cleans all windows and mirrors, dusts, and sanitizes bathrooms in guest rooms• Assures that every room is clean and everything in room is in proper working order• Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels and all amenities• Ensures all linens and terry are without defect• Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums• Transports cleaning equipment• Recognizes and uses appropriate chemicals• Strips beds, empties trash in rooms, brings fresh linen, sets up guests room, supplies rooms with all amenities and linens• Maintains housekeeping linen room on each floor, stocks supplies ensuring adequate level of supplies• Responsible for counting and distribution of clean linen from linen closet to guest rooms• Picks up used linen and drops linen down chute to carts that are then taken to soiled linen room where it is picked by laundry attendants and other related responsibilities• Delivers, upon request, guest amenities, i.e. pillows, additional beds, blankets and much more• Maintains and cleans hotel guest rooms, hallways, linen rooms, employee and storage areas, and other areas in the hotel as directed by Inspector, Supervisor, or Manager• Completes daily housekeeping reports, if necessary• Works as a team with other employees• Responsible for providing exceptional Red Carpet Customer Service to all guests• Properly reports and turns in all lost and found items• Greets all guests throughout shift with the proper salutation and pleasant expression• Reports all safety hazards or maintenance deficiencies for proper handling• Maintains and cleans all equipment used throughout the course of a shift
Job ID
2020-76249
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- This position is responsible for providing superior service to our guests.- Must seek out opportunities to be of service.- Maintains highly visible patrols to ensure a safe gaming experience.- Assures quality support to other departments so that they may serve guests more effectively.- Promotes the property promotions and events.- Maintains public order and enforces safety rules.- Responsible for protecting property and assets.- Investigates disturbances in the hotel, casino, or racing areas.- Creates fun and excitement with the customer.- Responsible for actively patrolling sections/floor looking for interaction opportunities, answering calls while still maintaining the ability to build relationships.
Job ID
2020-75931
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- ProvIdes personalIzed servIce and uses guest name. - Resolves servIce problems accordIng to guIdelInes. - Serves as ambassador of goodwIll whIle workIng and at customer and publIc relatIons functIons; appears In publIcIty photos. - Promotes casIno events and programs. - ProvIdes fast (20 mInute or less round tIme), frIendly, professIonal beverage servIce to casIno guests; carrIes full trays on every round. - MonItors guest consumptIon of alcohol and Intervenes as needed accordIng to guIdelInes. - Takes drInk orders, communIcates wIth bartender, assIsts In the preparatIon of drInks, and presents drInks to guests. - Handles money accordIng to procedure. - Works well wIth others, especIally beverage servers, bartenders, barbacks, Beverage SupervIsor, and Slots SupervIsor. - MaIntaIns clean and stocked workstatIon.
Job ID
2020-76212
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
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Job ID
2020-76353
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant.- Seats guests in restaurant as per specified rotation requirements.- Maintains proper seating and reservation documentation.- Monitors restaurant for table availability.- Keeps designated working area clean and organized; wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards.- Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required.- Completes all assigned closing duties at end of shift.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.
Job ID
2020-75959
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Provides accurate and efficient dealing at assigned table game.- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.- Provides prompt, courteous, and accurate dealing at assigned table(s).- Adheres to all company and departmental policies and procedures and state regulations as relates to this position.- Performs accurate chip and cash transactions.- Receives wagers from customers and pays the appropriate game outcomes.- Maintains game security and protects company assets at all times.- Assists customers in understanding the rules and ensures adherence to established policies and procedures.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
Job ID
2020-75793
Position Type
On-Call
Category
Casino Operations
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Provides accurate and efficient dealing at assigned table game.- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.- Provides prompt, courteous, and accurate dealing at assigned table(s).- Adheres to all company and departmental policies and procedures and state regulations as relates to this position.- Performs accurate chip and cash transactions.- Receives wagers from customers and pays the appropriate game outcomes.- Maintains game security and protects company assets at all times.- Assists customers in understanding the rules and ensures adherence to established policies and procedures.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
Job ID
2020-75299
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Performs scheduled and nonscheduled repair, maintenance, and installation of machinery, tools, equipment, and/or associated equipment to ensure continuous and safe operation of the property.- Performs preventive maintenance in conjunction with all building maintenance and/or cleanliness related items.- Submits requests for expenditures associated with repairs, upkeep, and improvement to the Manager of Facilities.- Directly or indirectly supports all exterior grounds activities, including snow removal, grass cutting, landscaping, the parking garage, and other exterior area needs.- Supports all sanitation processes and procedures including rodent and pest control.- Performs painting, structural repairs to masonry, woodwork, wallpaper and treatments, and furnishings of buildings.- Directly or indirectly supports the installation, maintenance, and repair of HVAC, electrical, plumbing systems, and water distribution, including fire suppression and sewerage facilities.- Accountable for OSHA compliance at Hollywood Casino & Hotel. Will be an active participant of Safety compliance.- Implements and monitors controls designed to assure full compliance with all federal, state, Corporate, and property laws, policies, and/or mandates.- Must be able to interact effectively and positively across departmental lines.- Must be a team player.- Limited supervisory requirements as assigned.- Other duties may be assigned.
Job ID
2020-75756
Position Type
Regular Full-Time
Category
Facilities/Marine
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Greets, regIsters, and assIgns rooms to guests of the hotel. - VerIfIes customers' credIt, and establIshes how the customer wIll pay for the accommodatIon. - Keeps records of room avaIlabIlIty and guests' accounts usIng hotel computer systems. - Computes bIlls, collects payments, and makes change for guests. - Performs sImple bookkeepIng actIvItIes, such as balancIng cash accounts. - RevIews accounts and charges wIth guests durIng the check out process. - Posts charges, such as those for rooms, valet, laundry, food, lIquor, or telephone calls, to ledgers by usIng hotel computer systems. - TransmIts and receIves messages, usIng telephones or telephone swItchboards. - Contacts HousekeepIng or MaIntenance staff when guests report problems. - RevIews InformatIon/passes on log from prevIous shIft, checks room rates, and dIscusses sell strategy wIth SupervIsor. - Places ServIce Assurance Call to all guests wIthIn 30 mInutes of arrIval. - RevIews and becomes famIlIar wIth VIP�s and group folders, verIfyIng proper blockIng arrangements. - Follows and completes Items on Guest ServIces AM/PM checklIst. - Greets and assIsts guests wIth luggage, to and from vehIcles as well as to and from hotel rooms. - When assIstIng guests to room, Informs guest of the hotel�s facIlItIes and hours of operatIon. - Greets and assIsts all guests enterIng or leavIng the hotel. - Must be able to lIft and transport luggage usIng correct and safe baggage handlIng procedures and a bell cart when necessary.� Uses proper cart handlIng technIques when usIng a bell cart. - Issues luggage claIm tag and stores luggage In bell closet when necessary. - Ensures tImely and effIcIent delIvery of guest messages, maIl, and faxes. - Responds to guest InquIrIes and dIrects guests around the hotel. - ExplaIns proper use of keys system and ensures the guests' satIsfactIon wIth theIr room. - Accurately gIves dIrectIons, InformatIon, and recommendatIons. - Audits current regIstratIon cards to computerIzed InformatIon. - Corrects errors and dIscrepancIes on guest accounts and resolves guest complaInts. - Ensures organIzatIon and cleanlIness of all work areas. - Balances cash daIly, prepares deposIt for general cashIer, and secures float at shIft closIng. - ComplIes wIth all reasonable requests made by management. - Adheres to all gamIng laws and regulatIons.
Job ID
2020-76438
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Greet, register, and assign rooms to guests of the hotel.- Verify customers' credit, and establish how the customer will pay for the accommodation.- Keep records of room availability and guests' accounts using hotel computer systems.- Compute bills, collect payments, and make change for guests.- Perform simple bookkeeping activities, such as balancing cash accounts.- Review accounts and charges with guests during the check out process.- Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems.- Transmit and receive messages, using telephones or telephone switchboards.- Contact housekeeping or maintenance staff when guests report problems.- Review information / pass on log from previous shift, check room rates and discusses sell strategy with Supervisor- Place Service Assurance Call to all guests within 30 minutes of arrival- Review and become familiar with VIP’s and group folders, verifying proper blocking arrangements- Follow and complete items on Guest Services AM/PM checklist- Greet and assist guests with luggage, to and from vehicles as well as to and from hotel rooms.- When assisting guests to room, inform guest of the hotel’s facilities and hours of operation.- Greet and assist all guests entering or leaving the hotel.- Must be able to lift and transport luggage using correct and safe baggage handling procedures and a bell cart when necessary.  Uses proper cart handling techniques when using a bell cart.- Issue luggage claim tag and store luggage in bell closet when necessary- Ensure timely and efficient delivery of guest messages, mail, and faxes- Respond to guest inquiries and direct guests around the hotel- Explain proper use of keys system and insures the guests satisfaction with their room- Accurately give directions, information, and recommendations- Audit current registration cards to computerized information- Correct errors and discrepancies on guest accounts and resolve guest complaints- Ensure organization and cleanliness of all work areas- Balance cash daily, prepare deposit for general cashier, and secure float at shift closing- Comply with all reasonable requests made by management - Adhere to all gaming laws and regulations
Job ID
2020-76054
Position Type
Regular Part-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Operates Main Bank according to approved procedures and policies. - Verifies count sheet from previous shift. - Counts down bank at end of each shift and reconciles to the Main Bank accountability.- Completes transfers amongst Cashiering, Slots, and Table Games locations.- Completes daily banking deposits of cash, checks, and U.S. coin.- Buys hard and soft drop from Count Rooms.- Verifies all cash transferred from Soft Count or delivered from Bank.- Verifies and accounts for all daily banks through department’s procedures.- Operates Chip Bank according to approved procedures.   - Issues and receives Table Fills and Credits.- Issues and receives Chip Transfers to/from Cashier locations.- Expediter for Casino Cage procedures.- Operates employee window (JPH), Poker Room, and frontline Cashier windows according to approved procedures.- Performs drops, technical troubleshooting, and impressments of self-redemption kiosks.- Conducts Emergency Drop procedures for Slot and Redemption Kiosk equipment.- Performs needed repairs, modifications, and preventative maintenance to currency and coin counters as well as machines located in the Casino Cage and Count Room.- Evaluates machines which fail to perform to expectations, resulting in fixing or replacing machinery.- Adheres to regulatory, departmental, and company policies along with working with other Cashiers and Supervisors.
Job ID
2020-75362
Position Type
On-Call
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- With minimal supervision, performs complex auditing and clerical work in connection with the maintenance of financial records and the preparation of financial reports. In the absence of the Supervisor, is in charge of the department. - Assembles, audits, and prepares various income control reports according to established procedures.- Prepares appropriate documentation for the property's records.- Resolves "extraordinary" problems related to daily audits.- Responsible for training in conjunction with Supervisor.- Assembles the required material for inclusion in daily work.- Prepares required daily and monthly reports.- Audits the validity and accuracy of all required material necessary for the preparation of reports.- Checks work for unusual variances or discrepancies and informs Supervisor after investigating variances and discrepancies.- Verifies with Supervisor all items that do not fall within sound auditing procedures as established.- Recommends improvements of audit procedures to Supervisor.- Maintains necessary internal controls required to safeguard the property's assets and integrity, utilizing company guidelines.- Reviews audit work on a daily basis to ensure accurate recording of revenue.- Assists Supervisor in training of new and existing auditors.- Identifies confidential information and follows procedures for safeguarding such information.- Secondary supervisory responsibilities in absence of Income Control Supervisor.
Job ID
2020-75775
Position Type
Regular Full-Time
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Responsible for prompt handling of all incoming and outgoing calls in a courteous and efficient manner.- Handles guest complaints and takes appropriate action to resolve.- Informs management when guests are dissatisfied or experiencing a problem and offers resolution.- Conducts guest call-backs to ensure satisfaction.- Handles all requests for hotel room reservations via telephone, mailed correspondence, rooming lists, and in-house requests.- Must be effective in sales and upselling.- Performs entry of hotel reservation information into property management system.- Follows all accounting procedures according to guidelines to ensure proper revenues and payments on accounts are received and credited.- Dispatches delivery, Security, Banquets, Engineering, Housekeeping, and others to responsible departments.- Performs light clerical work to include but not limited to envelope stuffing, filing, faxing, and copying.- Responsible for accurately sorting all incoming mail to ensure timely arrival to appropriate person. - Updates casino telephone directory as needed.- Assists guest by directing them to appropriate areas and contacts department for guest needs.- Routes emergency calls appropriately.- Responsible for keeping message lights in rooms coordinated with actual messages and wake-up calls.- Ensures receipt of wake-up call at requested time.- Takes amenity calls and hospitality orders and dispatches to kitchen/F&B team.- Maintains up-to-date information of all hotel and casino events to ensure guests will receive accurate and prompt information when requested.- Helps departments with special projects as assigned. - Provides for the safety of team members, including keeping areas clean and free of safety hazards, debris, and litter and performing all job duties in a safe and responsible manner.- Complies with all reasonable requests made by management.- Adheres to all gaming laws and regulations.
Job ID
2020-75994
Position Type
Regular Part-Time
Category
Hotel Operations/Retail
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
• Assembles, audits, and prepares various income control reports according to established procedures.• Prepares appropriate documentation for property’s records.• Resolves extraordinary problems related to daily audits• Responsible for training in conjunction with supervisor• Recommends improvements of audit procedures to Supervisor• Identifies confidential information and follows procedures for safeguarding such information.
Job ID
2020-76056
Position Type
Regular Full-Time
Category
Accounting/Finance
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Cleans and sanitizes all dishware, glassware, and silverware.- Maintains cleanliness and organization of all kitchen areas and equipment.- Maintains a pace of work which allows supplies to be cleaned and put in their proper place which meets business demands.- Cleans and sanitizes all kitchen equipment while preparing tableware for washing, i.e., scrapes plates, pre-soaks silverware.- Sets up dishwashing machine, i.e., drains closed, tanks filled, temperatures at correct level, detergent at proper level, and thoroughly cleans dish washing equipment and working areas.- Responsible for handling the removal of garbage and refuse, mopping and sweeping floors, and washing walls and ceiling tiles.- Washes, stacks, and stores china in appropriate kitchen area.- Adheres to regulatory, departmental, and company policies in an ethical manner.
Job ID
2020-75736
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Protects company assets by observing the activities of employees and customers via surveillance cameras.- Reviews video footage on cases of patron/internal control disputes.- Completes daily activity report and notes any pertinent facts.- Monitors recording equipment and checks equipment operation.- Notifies appropriate person when infractions, cheating, etc., are observed, including MGC agent on duty.
Job ID
2020-75116
Position Type
Regular Full-Time
Category
Hidden (15273)
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Engages in friendly conversations with guest whenever possible using the 10/5 rule:  10 feet – make eye contact and smile, 5 feet – greet and speak to guest. Provides personalized service and uses guest’s name at least twice during all interactions.  Greets each guest entering restaurant.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Keeps designated working area clean and organized; assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.- Resolves service issues according to the service recovery toolbox.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.
Job ID
2020-75737
Position Type
Regular Part-Time
Casino Property
Hollywood Casino St. Louis

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