Penn National Gaming, Inc.

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Job Locations US-MO-St. Louis
Guest Room Attendant - Full & Part-time Opportunities- Assures that every room is clean and everything in room is in proper working order- Cleans and maintains workstation, including stocking workstation with sheets, pillowcases, towels and all amenities- Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums- Strips beds, empties trash in rooms, brings fresh linen, sets up guests room, supplies rooms with all amenities and linens- Maintains housekeeping linen room on each floor, stocks supplies ensuring adequate level of supplies- Works as a team with other employees- Responsible for providing exceptional Red Carpet Customer Service to all guests- Greets all guests throughout shift with the proper salutation and pleasant expressionEVS Cleaning Person – Full & Part-time Opportunities- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas- Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur- Cleans any bio hazardous materials when it occurs- Removes trash from the trash container and places into the dumpsters- Familiar with the proper use of chemicals and equipment- Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day- Responsible for providing exceptional Red Carpet Customer Service to all guests
Job ID
2020-77558
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- This position is responsible for providing superior service to our guests.- Must seek out opportunities to be of service.- Maintains highly visible patrols to ensure a safe gaming experience.- Assures quality support to other departments so that they may serve guests more effectively.- Promotes the property promotions and events.- Maintains public order and enforces safety rules.- Responsible for protecting property and assets.- investigates disturbances in the hotel, casino, or racing areas.- Creates fun and excitement with the customer.- Responsible for actively patrolling sections/floor looking for interaction opportunities, answering calls while still maintaining the ability to build relationships.
Job ID
2020-77163
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
Responsible for providing superior service to both the internal and external guest. Sets up and breaks down of tables, buffet line, stations, beverage preparation, food service, and cleans tables for convention functions.(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)- Set tables and prepare beverages and proper condiments.- Anticipate and provide for guests’ needs throughout entire function; ensure guest satisfaction; respond quickly and efficiently to guest complaints.- Responsible for set up and break down of functions and making sure the next function is set up for success.- Coordinate with banquet staff and other restaurant personnel to provide excellent guest service.- Perform other duties as assigned by leadership. 
Job ID
2020-76829
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.- Promotes casino events and programs.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Provides fast, friendly, professional beverage service to casino guests and beverage servers (e.g., 2 minute or less production cycle for 15 drink tray).- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.- Slices and pits fruit as required.- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Works well with others, especially beverage servers, bartenders, barbacks, Beverage Supervisor, and Slots Supervisor.- Maintains a clean and stocked workstation in accordance with established health and safety guidelines.
Job ID
2020-76914
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
 - Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests- Handles money according to procedure- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains clean and stocked workstation
Job ID
2020-76212
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant.- Seats guests in restaurant as per specified rotation requirements.- Maintains proper seating and reservation documentation.- Monitors restaurant for table availability.- Keeps designated working area clean and organized; wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards.- Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required.- Completes all assigned closing duties at end of shift.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.
Job ID
2020-75959
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
• Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas • Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur• Cleans any bio hazardous materials when it occurs • Removes trash from the trash container and places into the dumpsters• Familiar with the proper use of chemicals and equipment• Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day• Responsible for providing exceptional Red Carpet Customer Service to all guests
Job ID
2020-76247
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Reports to Sous Chef at start of shift to receive instruction as to daily specials and menu changes.- Supervises and directs line staff in absence of Sous Chef.- Sets up mis en place as per posted instructions.- Reports any spoilage or shortage to Sous Chef immediately.- Prepares recipe per standardized recipes and production sheets.- Must have knowledge of soups, sauces, quantity cooking, and proper food sanitation and handling.- Prepares plate menu items, as ordered, per specifications on hot food production line with strict attention to detail, speed, and accuracy.- Must be able to perform well under pressure, meeting production schedules to ensure orders are fulfilled in a timely manner.- Maintains work station in accordance with company and health department standards.- Maintains walk-in coolers in accordance with company and health department standards.- Assists in other areas of kitchen as instructed by Sous Chef.- At completion of service, puts all perishable foods in covered containers and refrigerates.- Cleans station and reports to Sous Chef for closing instructions.- Maintains a consistent and regular attendance record.- Other duties may be assigned.- Answers routine questions from co-workers.- Leads completion of daily tasks within the department or work unit.- Interacts with others when necessary to achieve desired outcomes.
Job ID
2020-75587
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Perform pick up, delivery, or movement of all cash, currency, tokens, chips, vouchers, TITO tickets, coupons or other monetary units as needed- Provide services to all departments regarding any financial transaction performed in the course of business with cash, chips, tokens, coins, currency, vouchers, TITO tickets, coupons or other monetary units- Perform verification, reconciliation and balancing functions including drafting or otherwise preparing any necessary documentation- Perform all drops, buys, cart loading, cart escorts, receive, dispense, secure, wrap, count, weigh, record, store, transport and perform all other functions necessary for the efficient administration of business with regard to the handling of chips, tokens, coin, cash, currency, vouchers, TITO tickets, coupons or other monetary units- Understand and efficiently operate all machines used in the course of business including but not limited to machines used for counting, wrapping or weighing and computers or other information systems, including software and hardware- Clean and maintain machines and ensure supplies are stocked as needed
Job ID
2020-77143
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Provides accurate and efficient dealing at assigned table game- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
Job ID
2020-76978
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Performs scheduled and nonscheduled repair, maintenance, and installation of machinery, tools, equipment, and/or associated equipment to ensure continuous and safe operation of the property.- Performs preventive maintenance in conjunction with all building maintenance and/or cleanliness related items.- Submits requests for expenditures associated with repairs, upkeep, and improvement to the Manager of Facilities.- Directly or indirectly supports all exterior grounds activities, including snow removal, grass cutting, landscaping, the parking garage, and other exterior area needs.- Supports all sanitation processes and procedures including rodent and pest control.- Performs painting, structural repairs to masonry, woodwork, wallpaper and treatments, and furnishings of buildings.- Directly or indirectly supports the installation, maintenance, and repair of HVAC, electrical, plumbing systems, and water distribution, including fire suppression and sewerage facilities.- Accountable for OSHA compliance at Hollywood Casino & Hotel. Will be an active participant of Safety compliance.- Implements and monitors controls designed to assure full compliance with all federal, state, Corporate, and property laws, policies, and/or mandates.- Must be able to interact effectively and positively across departmental lines.- Must be a team player.- Limited supervisory requirements as assigned.- Other duties may be assigned.
Job ID
2020-75756
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Engages in friendly conversations with guest whenever possible using the 10/5 rule:  10 feet – make eye contact and smile, 5 feet – greet and speak to guest. Provides personalized service and uses guest’s name at least twice during all interactions.  Greets each guest entering restaurant.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Keeps designated working area clean and organized; assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.- Resolves service issues according to the service recovery toolbox.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.
Job ID
2020-76661
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Provides fast, friendly, professional food service to restaurant guests.- Assists in the fulfillment of all food orders according to guests' needs.- Delivers food to guest tables throughout the restaurant- Maintains a clean and stocked workstation.- Obtains replacement stock for table tops from kitchen area/storage; takes inventory in accordance with established procedures.- Assists server/bus person in setting up tables and provides maximum efficiency and service levels by retrieving guests' special requests\- Meets attendance guidelines of the job and adheres to regulatory, departmental, and company policies
Job ID
2020-76662
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Must adhere to concessions and beverage policies. - Reads menu to estimate food requirements and orders food from supplier or procures food from storage. - Adjusts the thermostat controls to regulate temperature of ovens, broilers, grills, roaster, and steam kettles. - Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles. - Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods. - Adds seasoning to foods during mixing or cooking. - Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked. - Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes servings to fill orders. - Washes, peels, cuts, and shreds vegetables and fruits to prepare them for use. - Butchers chickens, fish, and shellfish. - Cuts, trims, and bones meat prior to cooking. - Bakes bread, rolls, cakes, and pastry. - Ensures kitchen is clean and organized upon closing.- Ensures kitchen floors are properly swept and mopped. - Reports directly to Chef/Kitchen Manager. - Supervises Cooks and makes sure food is being served properly.- Oversees work area and gives instruction on proper closing procedures.
Job ID
2020-76658
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Greet, register, and assign rooms to guests of the hotel.- Verify customers' credit, and establish how the customer will pay for the accommodation.- Keep records of room availability and guests' accounts using hotel computer systems.- Compute bills, collect payments, and make change for guests.- Perform simple bookkeeping activities, such as balancing cash accounts.- Review accounts and charges with guests during the check out process.- Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems.- Transmit and receive messages, using telephones or telephone switchboards.- Contact housekeeping or maintenance staff when guests report problems.- Review information / pass on log from previous shift, check room rates and discusses sell strategy with Supervisor- Place Service Assurance Call to all guests within 30 minutes of arrival- Review and become familiar with VIP’s and group folders, verifying proper blocking arrangements- Follow and complete items on Guest Services AM/PM checklist- Greet and assist guests with luggage, to and from vehicles as well as to and from hotel rooms.- When assisting guests to room, inform guest of the hotel’s facilities and hours of operation.- Greet and assist all guests entering or leaving the hotel.- Must be able to lift and transport luggage using correct and safe baggage handling procedures and a bell cart when necessary.  Uses proper cart handling techniques when using a bell cart.- Issue luggage claim tag and store luggage in bell closet when necessary- Ensure timely and efficient delivery of guest messages, mail, and faxes- Respond to guest inquiries and direct guests around the hotel- Explain proper use of keys system and insures the guests satisfaction with their room- Accurately give directions, information, and recommendations- Audit current registration cards to computerized information- Correct errors and discrepancies on guest accounts and resolve guest complaints- Ensure organization and cleanliness of all work areas- Balance cash daily, prepare deposit for general cashier, and secure float at shift closing- Comply with all reasonable requests made by management - Adhere to all gaming laws and regulations
Job ID
2020-77091
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
• Vacuums, cleans, shampoos carpet• Mops, scrubs, rinses and polishes hard floors• Moves, rearranges and cleans furniture• Washes and cleans wall light fixtures, louvers, ceilings, shelves and outside walls• Washes/cleans all windows and mirrors, dusts, and sanitizes bathrooms in guest rooms• Assures that every room is clean and everything in room is in proper working order• Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels and all amenities• Ensures all linens and terry are without defect• Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums• Transports cleaning equipment• Recognizes and uses appropriate chemicals• Strips beds, empties trash in rooms, brings fresh linen, sets up guests room, supplies rooms with all amenities and linens• Maintains housekeeping linen room on each floor, stocks supplies ensuring adequate level of supplies• Responsible for counting and distribution of clean linen from linen closet to guest rooms• Picks up used linen and drops linen down chute to carts that are then taken to soiled linen room where it is picked by laundry attendants and other related responsibilities• Delivers, upon request, guest amenities, i.e. pillows, additional beds, blankets and much more• Maintains and cleans hotel guest rooms, hallways, linen rooms, employee and storage areas, and other areas in the hotel as directed by Inspector, Supervisor, or Manager• Completes daily housekeeping reports, if necessary• Works as a team with other employees• Responsible for providing exceptional Red Carpet Customer Service to all guests• Properly reports and turns in all lost and found items• Greets all guests throughout shift with the proper salutation and pleasant expression• Reports all safety hazards or maintenance deficiencies for proper handling• Maintains and cleans all equipment used throughout the course of a shift
Job ID
2020-77185
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Assists with recruiting and screening applicants for employment; responsible for new hire onboarding and orientation.- Coordinates scheduling, enrollment, and tracking of property training programs to team members. Cross trains in all aspects of Human Resources.- Promotes and complies with customer courtesy program in order to ensure positive work environment for both our customers and employees.- Assists Senior HR Generalist with background checks and assessments, requisitions, and the employment application process, as needed.- Coordinates, enters, and verifies employment transactions required to maintain accurate and current data in the HR Business system.- Assists Sr. Generalist with employee onboarding activities including, but not limited to, employee orientation, processing of new hire paperwork, completion of gaming applications, and service testing and compliance.- Assists with tactical responsibilities associated with maintaining employee data base; will include but not limited to the licensing process and applicant tracking system, training systems, etc.- Answers questions and provides information pertaining to training and HR issues.- Maintains training records. Assists HR Manager with oversight and compliance of property training objectives as it relates to the organization.- Makes recommendations to improve facilitation, follow up, and measurement, of training classes or processes.- Supports other HR areas as needed. - Complies with company policies, all state and federal regulations, and internal controls as it relates to this position.- Works with Human Resources Manager and Senior HR Generalist to provide back-up support as needed.- Employees may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.
Job ID
2021-77929
Position Type
Regular Full-Time
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Operates Main Bank according to approved procedures and policies. - Verifies count sheet from previous shift. - Counts down bank at end of each shift and reconciles to the Main Bank accountability.- Completes transfers amongst Cashiering, Slots, and Table Games locations.- Completes daily banking deposits of cash, checks, and U.S. coin.- Buys hard and soft drop from Count Rooms.- Verifies all cash transferred from Soft Count or delivered from Bank.- Verifies and accounts for all daily banks through department’s procedures.- Operates Chip Bank according to approved procedures.   - Issues and receives Table Fills and Credits.- Issues and receives Chip Transfers to/from Cashier locations.- Expediter for Casino Cage procedures.- Operates employee window (JPH), Poker Room, and frontline Cashier windows according to approved procedures.- Performs drops, technical troubleshooting, and impressments of self-redemption kiosks.- Conducts Emergency Drop procedures for Slot and Redemption Kiosk equipment.- Performs needed repairs, modifications, and preventative maintenance to currency and coin counters as well as machines located in the Casino Cage and Count Room.- Evaluates machines which fail to perform to expectations, resulting in fixing or replacing machinery.- Adheres to regulatory, departmental, and company policies along with working with other Cashiers and Supervisors.
Job ID
2020-75529
Position Type
Regular Full-Time
Category
Hidden (8743)
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis
- Operates Main Bank according to approved procedures and policies. - Verifies count sheet from previous shift. - Counts down bank at end of each shift and reconciles to the Main Bank accountability.- Completes transfers amongst Cashiering, Slots, and Table Games locations.- Completes daily banking deposits of cash, checks, and U.S. coin.- Buys hard and soft drop from Count Rooms.- Verifies all cash transferred from Soft Count or delivered from Bank.- Verifies and accounts for all daily banks through department’s procedures.- Operates Chip Bank according to approved procedures.   - Issues and receives Table Fills and Credits.- Issues and receives Chip Transfers to/from Cashier locations.- Expediter for Casino Cage procedures.- Operates employee window (JPH), Poker Room, and frontline Cashier windows according to approved procedures.- Performs drops, technical troubleshooting, and impressments of self-redemption kiosks.- Conducts Emergency Drop procedures for Slot and Redemption Kiosk equipment.- Performs needed repairs, modifications, and preventative maintenance to currency and coin counters as well as machines located in the Casino Cage and Count Room.- Evaluates machines which fail to perform to expectations, resulting in fixing or replacing machinery.- Adheres to regulatory, departmental, and company policies along with working with other Cashiers and Supervisors.
Job ID
2020-75362
Position Type
On-Call
Category
Hidden (8743)
Casino Property
Hollywood Casino St. Louis
Job Locations US-MO-St. Louis | US-MO-St. Louis
- Assists with performing comprehensive analysis of CRM campaign and market research data.  Makes recommendations based upon analysis findings.- Utilizes business intelligence reporting tool and SQL to construct marketing performance analytics as required. - Prepares analysis for measuring marketing performance across the property including but limited to areas of CRM Marketing, customer loyalty program, promotions, amenity offers, internet/social media engagement.- Maintains CRM dashboards. Troubleshoots as needed and escalates issues to Manager.- Performs data mining for campaigns and audits according to established guidelines.- Queries databases for counts and lists of records based on specified criteria. Escalates issues to Manager.- Prepares ad-hoc reporting.- Assists with identifying performance opportunities across marketing initiatives. - Assists in structuring of presentations for budget meetings and operational reviews.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2020-77044
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino St. Louis

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