Penn National Gaming, Inc.

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Job Locations US-MI-Detroit
- Assist and execute the short and long-term planning and day-to-day operations of the room division, front desk, and related areas.- Assist with the leadership team of the front desk/reservations and housekeeping operations.- Assist in the implementation and manage the division's annual budget and objectives to meet/exceed management expectations.- Ensure that all guest needs, issues, comments and problems are addressed and resolved to ensure a quality experience and enhance future sales.- Assist and manage booking(s) of all hotel reservations via telephone, facsimile, mail, reservation system, and Internet, to effectively maximize occupancy and revenue.- Assist in managing hotel reservation/inventory system, i.e., Global Distribution System as well as, loading and maintaining rates and information in the designated system.- Assist in overseeing the group rooms and pre-arrivals coordination process. Monitor their scheduling and productivity.- Ensuring procedures are followed and proper controls are in place to minimize losses and expenses and maximize hotel profits.- Assist in preparation of daily team member work schedules and supervisor schedules.- Train, counsel, guide and instruct team members in proper performance of their duties.- Administer all employee relations policies and enforce all company policies, procedures, rules and regulations.- Assist in creating various reports as necessary and attend/hold regular meetings- Initiate and direct heavy cleaning so that the highest level of productivity is maintained and completion schedules are met.- May perform marketing-related duties, issue comps, and etc.- Other job-related duties as assigned.
Job ID
2020-76729
Position Type
Regular Full-Time
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
- Deliver internal and external guest service. Provide especially timely & knowledgeable food and beverage service and always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.- Welcomes and host “stoolies” and guests alike, including engaging guests in the Barstool Sports Bar experience which includes promoting Casino events and programs.- Converts guests to “stoolies” through ensuring a fun, professional atmosphere while promoting brand recognition and on-line engagement.- Operating a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounting for all cash, charge and complimentary sales according to established procedures; maintaining integrity of all financial controls and responsibilities.- Assists with overall room functions by performing duties that include cleaning and resetting tables, menus, folding napkins and handing out customer comment cards as required.- Performs all duties in a polite, professional and responsible manner, including but not limited to immediately alerting management of guests who are intoxicated, unruly or disruptive, as well as strictly enforcing the minimum age policy.- Maintaining a clean and stocked workstation in accordance with established health and safety guidelines 
Job ID
2020-76179
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
Responsible for prompt clearing and resetting of tables according to specification, as well as assisting servers in the service of water to the guests. Essential Functions  - Maintain sidestands, cleanliness of restaurant and stock the prescribed bars.- Keep a fresh supply and water.- Assist guests in a professional and friendly manner.- Follow directions from team leaders at all times.- Maintain proper uniform and name tag and ensure a neat and clean appearance at all times.- Other job related duties as assigned.
Job ID
2020-75846
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
- Maintain sidestands, cleanliness of restaurant and stock the prescribed bars.- Keep a fresh supply and water.- Assist guests in a professional and friendly manner.- Follow directions from team leaders at all times.- Maintain proper uniform and name tag and ensure a neat and clean appearance at all times.- Other job related duties as assigned.
Job ID
2020-75849
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
Counts and balances all pit, slot and controlled counts as deemed necessary. Reconciles cash, markers, inventory and adheres to all Gaming Control Regulation's procedures and policies.   Essential Functions  - Remove and replace drop boxes from slot machines and place boxes on a storage cart- Remove count room drop boxes from storage cart.- Open count room drop boxes and empty contents on count tables.- Show empty drop boxes to count room team members and TV surveillance cameras.- Separate currency from paperwork.- Bundle currency for verification by currency counter.- Complete paperwork.- Complete Audits in count room.- Reset table drop box and slot currency accept on drop boxes.- Maintain control of sensitive keys.- Comply with all Michigan Gaming Regulations and count room procedures.- Other job-related duties as assigned.
Job ID
2020-77644
Position Type
Regular Part-Time
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
- Responsible for directing the overall operations and staff of the CRM team for assigned region. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Leads the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic personalization and promotional strategies.- Defines combined functionality of new and existing marketing channels.  Develops realistic and executable road maps for successful function.- Oversees strategic planning and creation of CRM campaigns in near real time communication through multiple channels.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to Executive Management.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as a positive and innovative ambassador for CRM team. Implements innovative business trends to ensure campaign success.- Works closely with Corporate IT to supervise data flows, upgrades, testing, troubleshooting and version control of the CRM platform and business intelligence tools.- Ensures offers are pushed out successfully by CRM time in real time.- Monitors competitor CRM and loyalty programs and proactively implements positive changes into current CRM strategy. Continuously improves program performance, player value, and profitability by testing and adopting best practices in real time.- Analyzes customer data, defines actionable segments and creates targeted lifetime value/customer life-cycle engagement campaigns and programs.- Responsible for overall retained player marketing initiatives; player retention & re-engagement; promotion and bonus campaign planning and execution (ROI analysis); executing, reporting, and iterating marcomms plan (incl player bonus liability); content and creative management; and holistic marcomms omni-channel management (email, website, SMS, push, player inbox, phone, direct mail, and social).- Works closely with the VP Marketing to develop and enhance KPIs to manage and support the success of the CRM marketing channels, campaigns, and programs.- Works closely with the marketing analytics team to build and monitor dashboards to track and optimize CRM channel performance. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-77208
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
- Responsible for supervising an F&B Outlet (Prism Steakhouse & Seafood) designated to this role and the overall daily management of a designated shift.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
Job ID
2020-76314
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
Responsible for assigning, directing and overseeing engineers to ensure jobs are completed in a timely and professional manner.  Trains and develops team members, originates and maintains all necessary documentation, certifications, etc.  Ensures safety of team members and facilities. Essential Functions  - Directs, assigns, coordinate and supervise maintenance team members.- Troubleshoot mechanical, electrical and plumbing problems.- Oversight and management of work being performed by outside contractors.- Intake, prioritization and assignment of work order requests.- Establish proper schedule for preventative maintenance work on all equipment.- Walk daily route, reporting and supervising necessary repairs.- Maintain established standards of quality for all work on property.- Train and coach team members as necessary.- Conduct weekly safety meetings.- Estimate repairs costs.- Solicitation and evaluation of proposals from outside vendors.- Other job-related duties as assigned.
Job ID
2020-75789
Position Type
Regular Full-Time
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
The following and other duties may be assigned as necessary:   - Responsible for providing guidance and daily supervision to staff in the Poker area. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Ensures efficient operations table games protection during assigned shift. - Maintains a continuous inspection of cards ensuring the security of poker games during assigned shift. - Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. - Accounts for chips on poker games. This includes making fills and credits as needed. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-77491
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
The Host/Hostess is responsible for seating guests in a prompt, friendly, and efficient manner as well as ensuring equal distribution of guests among the lounge servers.- Greet and seat all restaurant guests - Answer phones and direct call appropriately- Ensure guests in each area are being properly attended- Assist the guests in any way possible and direct guests to tables - Handle initial complaint and inform manager on duty- Ensure a safe environment for fellow Team Members and Guests- Remain up-to-date on casino events and hours of operation- Utilize proper procedures and documentation for transactions- Attend meetings as scheduled- Other job related duties as assigned
Job ID
2020-76147
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
The Host/Hostess is responsible for seating guests in a prompt, friendly, and efficient manner as well as ensuring equal distribution of guests among the lounge servers.Essential Functions  - Greet and seat all restaurant guests - Answer phones and direct call appropriately- Ensure guests in each area are being properly attended- Assist the guests in any way possible and direct guests to tables - Handle initial complaint and inform manager on duty- Ensure a safe environment for fellow Team Members and Guests- Remain up-to-date on casino events and hours of operation- Utilize proper procedures and documentation for transactions- Attend meetings as scheduled- Other job related duties as assigned
Job ID
2020-75847
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
- Responsible for supervising staff and management in the table games department.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Works closely with the Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.- Make suggestions for improvement on standard operating procedures as needed.- Shares responsibility of the overall engagement of all team members with Assistant Shift and/or Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Assists with verifications of table inventories and effectively manages table limits.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.- Maintains a continuous inspection of cards and dice ensuring the security of assigned table games.- Shares responsibility for the overall integrity of daily operations.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficient operations table games protection.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. - Accounts for chips on assigned games. This includes but not limited to making fills and credits as needed.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-76136
Casino Property
Greektown Casino Hotel

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