Penn National Gaming, Inc.

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Job Locations US-MI-Detroit
Responsible for prompt clearing and resetting of tables according to specification, as well as assisting servers in the service of water to the guests. Essential Functions  - Maintain sidestands, cleanliness of restaurant and stock the prescribed bars.- Keep a fresh supply and water.- Assist guests in a professional and friendly manner.- Follow directions from team leaders at all times.- Maintain proper uniform and name tag and ensure a neat and clean appearance at all times.- Other job related duties as assigned.
Job ID
2020-75846
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
- Maintain sidestands, cleanliness of restaurant and stock the prescribed bars.- Keep a fresh supply and water.- Assist guests in a professional and friendly manner.- Follow directions from team leaders at all times.- Maintain proper uniform and name tag and ensure a neat and clean appearance at all times.- Other job related duties as assigned.
Job ID
2020-75849
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
The Sales Team Leader is responsible for the solicitation and booking of group business. This person will handle new business opportunities for the hotel and use their expertise to make recommendations for business that best fits the hotels short and long term goals. - Secure business within the established market segments secure business within the established market segments (to include, SMERF, association/membership business, group/individual sales in the state, regional, & national associations)- Solicit new business by resourcefully expanding account base and manage existing accounts to positively impact hotel revenues- Identify and develop new markets- Responsible for attracting companies and organizations with individual business travel needs and negotiating volume room nights- Maintains a consistent corporate image throughout all product lines, promotional materials, and events- Maintain relationships and assist in negotiating and closing deals- Prepares periodic sales reports- Participate in community events as required- Interface with other teams to develop specialties as required by the guest for functions and, participate in meetings, special trips, and sales blitzes- Lead by example demonstrating self-confidence, energy and enthusiasm- Motivate and encourage team to solve guest and associate related concerns- Administer all team relations policies and enforce all company policies, procedures, rules and regulations- Assist in managing team-related guest complaints and ensure corrective action is taken- Create various reports as necessary and attend/hold regular meetings- Other job-related duties as assigned
Job ID
2020-76303
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit | US-OH-Toledo
- Manages and resolves team member and/or labor and employee relations issues in a prompt manner and escalates to the VP of HR Ops as appropriate.  Conducts effective, thorough and objective investigations in cases of grievances, harassment, Team Member concerns and/or EEOC issues.- Listens, investigates, and promptly responds to Team Member concerns. - Assists with investigations of Ethics Hotline complaints as needed. - Manages vendor relationships including, but not limited to, Navex Global.- Partners with Legal team on administrative claims at state and federal level and litigation in areas of NLRB proceedings, wage and hour, ADA, FMLA, EEO, and other fair employment practices. - Assists with preparation for union contract negotiations. Participates in negotiations as needed. - Supports property HR leadership with grievances, preparation for contract negotiations and arbitrations, investigations and policy interpretation as needed. - Manages special projects that focus in areas of employee/labor relations, HR process definition and process improvement. This includes but is not limited to the drafting of standard operating procedures (SOP’s) and quick reference guides. - Develops strategies for union avoidance and shares best practices across the organization to ensure consistency and proactively avoid unionization activity.- Partners with Legal team to proactively ensure policies comply with federal and local jurisdictional law.  These includes policies including but not limited to FMLA, PTO/FTO, Team Member Relations, Code of Conduct, EEO, Attendance, and Appearance.- Monitors the effectiveness of policies and procedures, identifies gaps, and make recommendations for modifications as needed.- Partners with Property HR Leaders to address Team Member and union relations issues. - Serves as liaison for Property HR Leaders for Leadership Handbook green, yellow and red field notifications regarding Team Member relations and unionization activities.  Maintains records of notifications, investigates, and/or escalates to VP HR Operations accordingly.- Develops and implements training to supports properties that includes but is not limited to Federal labor law, handling of grievances and arbitrations, ADA, FLSA, and Team Member investigations.  Partners with Learning & Development to develop content as needed.- Maintains in depth knowledge of legal requirements related to day-to-day management of Team Members while reducing legal risks and ensuring regulatory compliance.- Provides performance management (coaching, counseling, career development, corrective action and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations and internal policy/procedure. - Partners with leadership and Team Members to improve work relationships, build morale, increase productivity and retention.- Maintains current knowledge of HR policies, programs, laws and regulations.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with company standards and programs.  Ensures customer service standards are followed by all Team Members and addresses issues as they arise. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management. - Maintains strict confidentiality in all departmental and company matters. 
Job ID
2020-76188
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
Are you a Sports Enthusiast?  Are you looking to manage in a fun and exciting environment? The Barstool entertainment experience combines great food and beverage in an atmosphere infused with sports, sports wagering and on-line social media. The goal of the Barstool Sports team is to ensure the environment is fun and appeals to our guests. Barstool Sports Bar Team Members are influencers of Greektown Casino-Hotel and the Barstool brand through offering an entertainment experience for “Stoolies” and guests alike.    Essential Duties: - Responsible for supervising and managing staff in the new Barstool Sports Outlet.- Engages guests in the Barstool Sports Var experience, which includes promoting Casino events and programs.- Ensures Barstool Sports standards are followed by all team members and addresses issues as they arise. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department, company, and Barstool Sports standards and prgrams. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for the overall achievement of department customer service goals.   - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-76137
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
- Responsible for supervising an F&B Outlet (Prism Steakhouse & Seafood) designated to this role and the overall daily management of a designated shift.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
Job ID
2020-76314
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
Are you a Sports Enthusiast?  Are you looking to manage in a fun and exciting environment? The Barstool entertainment experience combines great food and beverage in an atmosphere infused with sports, sports wagering and on-line social media. The goal of the Barstool Sports team is to ensure the environment is fun and appeals to our guests. Barstool Sports Bar Team Members are influencers of Greektown Casino-Hotel and the Barstool brand through offering an entertainment experience for “Stoolies” and guests alike.    Essential Duties: - Responsible for supervising and managing staff in the new Barstool Sports Outlet.- Engages guests in the Barstool Sports Var experience, which includes promoting Casino events and programs.- Ensures Barstool Sports standards are followed by all team members and addresses issues as they arise. - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for staff development, training, and rewards & recognition programs.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Maintain cost control methods and procedures by monitoring consistent pars and inventory. - Maintain established quality assurance procedures to ensure acceptable health department and customer service standards.- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Administers the overall activities of the restaurant and beverage operations.- Ensures that available facilities are adequate for performance of duties by assigned personnel. - Maintains and instructs assigned personnel on safety policies and procedures, and follows up to ensure that hazards are eliminated.- Monitors appearance of food served and communicates deviations from standard.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters. 
Job ID
2020-76135
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit | US-OH-Toledo
The Human Resources Business Partner manages the development and distribution of human resources policies, makes recommendations for and creates training to support the field based on trends/activity, analyzes data to identify areas of risk, identifies ways to mitigate risks and implements them. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Listens, investigates, and responds to Team Member concerns. - Reviews property investigations for completeness. - Coordinates modification of Team Member guidance manual and policies.- Manages vendor relationships including, but not limited to, Navex Global.- Coordinates with legal department on administrative claims at state and federal level and litigation in areas of wage and hour, ADA, FMLA, EEO, and other fair employment practices. - Assists with preparation for contract negotiations. - Supports property HR leadership with grievances, preparation for contract negotiations and arbitrations, investigations and policy interpretation as needed. - Assists in the implementation of employee engagement initiatives at the LVSC.- Manages special projects that focus in areas of employee/labor relations, HR process definition and improvement. This includes, but is not limited to, the drafting of SOPs for HR. - Develops strategies for union avoidance and shares best practices across the organization. - Monitors the effectiveness of policies and procedures, identify gaps if any, make recommendations for new or modified policies and procedures in light of experience. - Coordinates with properties to address Team Member and union relations issues.- Develops and implement training to support HR initiatives. - Manages and resolve employee and/or labor relations issues. Conducts effective, thorough and objective investigations in cases of grievances, harassment, employee concerns or EEOC issues.- Maintains in depth knowledge of legal requirements related to day-to-day management of Team Members, reducing legal risks and ensuring regulatory compliance.- Provides performance management (coaching, counseling, career development, corrective action and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations and internal policy/procedure. - Works closely with leadership and Team Members to improve work relationships, build morale, increase productivity and retention.- Maintains current knowledge of HR policies, programs, laws and regulations.- Develops reports and other key metrics, including but not limited to, the monthly HR Scorecard, Strategic Plan or other identified HR analytics.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with company standards and programs.  Ensures customer service standards are followed by all Team Members and addresses issues as they arise. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75925
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
The Host/Hostess is responsible for seating guests in a prompt, friendly, and efficient manner as well as ensuring equal distribution of guests among the lounge servers.- Greet and seat all restaurant guests - Answer phones and direct call appropriately- Ensure guests in each area are being properly attended- Assist the guests in any way possible and direct guests to tables - Handle initial complaint and inform manager on duty- Ensure a safe environment for fellow Team Members and Guests- Remain up-to-date on casino events and hours of operation- Utilize proper procedures and documentation for transactions- Attend meetings as scheduled- Other job related duties as assigned
Job ID
2020-76147
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
The Host/Hostess is responsible for seating guests in a prompt, friendly, and efficient manner as well as ensuring equal distribution of guests among the lounge servers.Essential Functions  - Greet and seat all restaurant guests - Answer phones and direct call appropriately- Ensure guests in each area are being properly attended- Assist the guests in any way possible and direct guests to tables - Handle initial complaint and inform manager on duty- Ensure a safe environment for fellow Team Members and Guests- Remain up-to-date on casino events and hours of operation- Utilize proper procedures and documentation for transactions- Attend meetings as scheduled- Other job related duties as assigned
Job ID
2020-75847
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
 - Achieve desired results through established methods, procedures and guidelines to maintain desired standards, and high quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Develops and produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for maintaining of cost control methods and procedures by monitoring consistent pars and inventory. - Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-76143
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction, in specialized F&B outlet.- Produces menu items as listed in specialist restaurant. Follows all prep lists and ensure kitchen is stocked and ready for service.- Responsible for supporting compliance to departmental budgets in specialized F&B outlet.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for maintaining of cost control methods and procedures by monitoring consistent pars and inventory in specialized F&B outlet. - Responsible for administrative duties, such as tracking/maintenance of attendance records.- Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75650
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
- Responsible for supervising staff and management in the table games department.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Works closely with the Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.- Make suggestions for improvement on standard operating procedures as needed.- Shares responsibility of the overall engagement of all team members with Assistant Shift and/or Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Assists with verifications of table inventories and effectively manages table limits.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.- Maintains a continuous inspection of cards and dice ensuring the security of assigned table games.- Shares responsibility for the overall integrity of daily operations.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficient operations table games protection.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. - Accounts for chips on assigned games. This includes but not limited to making fills and credits as needed.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-76136
Casino Property
Greektown Casino Hotel

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