Penn National Gaming, Inc.

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Job Locations US-MI-Detroit
Responsible for prompt clearing and resetting of tables according to specification, as well as assisting servers in the service of water to the guests. Essential Functions  - Maintain sidestands, cleanliness of restaurant and stock the prescribed bars.- Keep a fresh supply and water.- Assist guests in a professional and friendly manner.- Follow directions from team leaders at all times.- Maintain proper uniform and name tag and ensure a neat and clean appearance at all times.- Other job related duties as assigned.
Job ID
2020-75846
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
- Maintain sidestands, cleanliness of restaurant and stock the prescribed bars.- Keep a fresh supply and water.- Assist guests in a professional and friendly manner.- Follow directions from team leaders at all times.- Maintain proper uniform and name tag and ensure a neat and clean appearance at all times.- Other job related duties as assigned.
Job ID
2020-75849
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
Responsible for accurately recording daily Audit totals in a timely manner as required by Gaming Control Board.   Essential Functions  - Audits all areas of the casino/hotel using written checklists and Audit procedures.- Compute totals using adding machines (or calculators) and enter information from receipts into computer.- investigates unusual occurrences and variances and reports them to team leader.- Prepares exception reports for errors and violations of internal controls and gaming regulations or team established SOPs.- Files all documents and computer reports for future reference.- Performs other related duties as assigned.
Job ID
2021-79599
Category
Accounting & Finance
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
This position is responsible for the outside/grounds cleanliness and/or heavy duty cleaning inside casino. inside casino duties include marble and hardwood floor cleaning, high dusting of ledges, general cleaning of restrooms, and carpet shampooing. Outside duties consist of upkeep of all areas around the Greektown Casino-Hotel property.   Essential Functions   - Maintain the highest standards to ensure the quality and the cleanliness in the casino and other required areas - Keep marble and hardwood floors polished and cleaned - Shampoo assigned carpeted areas as assigned - Utilization of specialty equipment to dust high areas - Able to operate lift for high dusting - Deep cleaning of restrooms as assigned - Maintain cleanliness of Greektown Casino-Hotel parking structure - Maintain all grounds/outside entrances leading to casino and other required areas - Maintain equipment and supplies in an orderly manner as instructed by leadership - Report maintenance needs to the EVS team leader on duty - Report emergency repairs or situations to the EVS team leader on duty - Other job-related duties as assigned
Job ID
2021-78590
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
- Apply skill in dealing individual games, providing prompt, accurate and courteous service in accordance with policies and procedures- Handle customer transactions for "buy- ins,” "pay- offs" and markers- Verify fills and credits to the game- Notify Games Supervisor of any irregularities in the play and/or transactions during the shift- Adhere to appropriate gaming regulations, policies and procedures- Take losing bets and pay winning bets according to established rules and procedures- Other job-related duties as assigned
Job ID
2021-79716
Category
Casino Operations
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
- Apply skill in dealing individual games, providing prompt, accurate and courteous service in accordance with policies and procedures- Handle customer transactions for "buy- ins,” "pay- offs" and markers- Verify fills and credits to the game- Notify Games Supervisor of any irregularities in the play and/or transactions during the shift- Adhere to appropriate gaming regulations, policies and procedures- Take losing bets and pay winning bets according to established rules and procedures- Other job-related duties as assigned  
Job ID
2021-78627
Category
Casino Operations
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79049
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
Responsible for administrative duties of the hotel front desk.   - Register and process guests promptly upon arrival and departure, including, but not limited to greeting guests, assigning rooms, and issuing keys- Ensure guest satisfaction by managing the flow of communication at and around the front desk- input information into computer systems (CMP).- Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate- Receive and process telephone and walk-in reservations accurately to ensure guest satisfaction- Maintain records of room availability and guest accounts- Review accounts and charges with guests during the checkout process, which may involve receipt of payments- Maintain constant contact with support team members (PBX, Maintenance, Facilities, and Housekeeping) for guest needs- Keep immediate Team Leader fully informed of all problems or unusual matters so prompt corrective actions can be taken- Convey escort instructions to Bell person - Assist in addressing all guest service needs and resolve any service-related problems or issues- Other job-related duties as assigned
Job ID
2021-78962
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
- Partners with HR Business Partners to meet the needs of departments within the business unit.- Supports the internal and external recruitment efforts for the property by coordinating all efforts with the Talent Acquisition team.- Conducts effective, thorough and objective investigations in cases of grievances, harassment employee concerns or EEOC issues.- Provides day-to-day performance management guidance to property leadership (coaching, counseling, career development, disciplinary actions, terminations and performance reviews).- Works closely with property management and employees to improve work relationships, build morale, increase productivity and retention.- Conducts exit interview, record feedback/dialog, and report patterns to management.- Assists in the handling of unemployment compensation claims.- Facilitates identified training programs for the property; including but not limited to, New Hire Orientation, Customer Service, Responsible Gaming/Alcohol Awareness and supervisory/management development training. - Provides HR Policy guidance and interpretation consistent with Core and Local policies, State and Federal statutes and collective bargaining agreements, where applicable.- Attends training and meetings, as required.- Collects, analyzes and looks for trends in human resources data to make suggestions relating to HR strategy- turnover, engagement, and leadership opportunities.- Assists with design and execution of engagement, wellness and retention events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-78623
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains and updates the customer database within the casino management system (CMS).- Executes offers for campaigns and pushes them to customer database for distribution.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market distribution.- Creates and analyzes reports. Makes recommendations for improvement as needed.- Works with creative team to develop marketing collateral for campaigns as needed. Makes suggestions for improvements as needed.- Serves as liaison between CRM and Marketing Operations departments to ensure accuracy of campaigns and offers.- Assists with creation, management, and execution of CRM campaign events.- Ensures CRM marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Takes customer and Team Members calls related to CRM campaign initiatives. Answers questions accordingly and makes recommendations for improvement based upon feedback.- Manages relationships with outside vendors to ensure timely, accurate and cost-effective production campaigns.- Responsible for the data integrity of customer database.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79907
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
- Assists with performing comprehensive analysis of CRM campaign and market research data.  Makes recommendations based upon analysis findings.- Utilizes business intelligence reporting tool and SQL to construct marketing performance analytics as required. - Prepares analysis for measuring marketing performance across the property including but limited to areas of CRM Marketing, customer loyalty program, promotions, amenity offers, internet/social media engagement.- Maintains CRM dashboards. Troubleshoots as needed and escalates issues to Manager.- Performs data mining for campaigns and audits according to established guidelines.- Queries databases for counts and lists of records based on specified criteria. Escalates issues to Manager.- Prepares ad-hoc reporting.- Assists with identifying performance opportunities across marketing initiatives. - Assists in structuring of presentations for budget meetings and operational reviews.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Assists with performing comprehensive analysis of CRM campaign and market research data.  Makes recommendations based upon analysis findings.- Utilizes business intelligence reporting tool and SQL to construct marketing performance analytics as required. - Prepares analysis for measuring marketing performance across the property including but limited to areas of CRM Marketing, customer loyalty program, promotions, amenity offers, internet/social media engagement.- Maintains CRM dashboards. Troubleshoots as needed and escalates issues to Manager.- Performs data mining for campaigns and audits according to established guidelines.- Queries databases for counts and lists of records based on specified criteria. Escalates issues to Manager.- Prepares ad-hoc reporting.- Assists with identifying performance opportunities across marketing initiatives. - Assists in structuring of presentations for budget meetings and operational reviews.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-79621
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
The following and other duties may be assigned as necessary:   - Responsible for providing guidance and daily supervision to staff in the Poker area. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Ensures efficient operations table games protection during assigned shift. - Maintains a continuous inspection of cards ensuring the security of poker games during assigned shift. - Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. - Accounts for chips on poker games. This includes making fills and credits as needed. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-77491
Category
Casino Operations
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
The following and other duties may be assigned as necessary:• Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.• Serves as the Security Manager on duty in the absence of the Security Shift Manager• Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws• Maintain safety and inspections reports for the property• Conduct regular security post inspections• Prepare security incident reports and maintain security logs.• Respond to guests and employees concerns and complaints and solve their problems with professionalism and compassion.• Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards.• Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.• Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80080
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
- Responsible for the creating, managing, and executing CRM campaign programs. - Maintains and updates the customer database within the casino management system (CMS).- Assists with managing marketing reinvestment strategy for CRM campaign programs. - Manages database marketing requests and fulfillment of trackable offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Responsible for database marketing requests and fulfillment of tracking offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market distribution.- Creates and analyzes reports. Makes recommendations for improvement as needed.- Assists with creation, management, and execution of CRM campaign events.- Ensures CRM marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Takes customer and Team Members calls related to CRM campaign initiatives. Answers questions accordingly and makes recommendations for improvement based upon feedback.- Manages relationships with outside vendors to ensure timely, accurate and cost-effective production of campaigns.- Responsible for the data integrity of customer database.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79618
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
- Performs comprehensive analysis of CRM campaign and market research data.  Makes recommendations for improvement and delivers information based upon analysis findings.- Utilizes business intelligence reporting tool and SQL to construct marketing performance analytics as required. - Analyzes customer data, defines actionable segments and creates targeted lifetime value/customer life-cycle engagement campaigns and programs. Makes recommendations for campaigns based upon findings.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Partners with the Director to lead the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic personalization and promotional strategies. - Defines combined functionality of new and existing marketing channels.  Develops realistic and executable road maps for successful function. - Prepares analysis for measuring marketing performance across the property including but limited to areas of CRM Marketing, customer loyalty program, promotions, amenity offers, internet/social media engagement.- Serves as a liaison between business units and Project Team in all areas of support and enhancements. - Leads the analysis and business requirement gathering to develop detailed functional requirements for project scopes. - Creates clear, concise, and complete functional specifications and requirements documents.- Collaborates with BI team to test and verify that solutions will be successful.- Maintains current knowledge of emerging CRM (i.e. Salesforce or Tableau), app technologies, and solutions. - Provides training support to end users of business intelligence reporting and CRM tools as needed.- Maintains CRM dashboards. Troubleshoots as needed and escalates issues to Manager.- Performs data mining for campaigns and audits according to established guidelines. Presents information and makes recommendations for improvement. - Develops database queries for counts and lists of records based upon real time analytics. Runs queries and develops detailed reporting upon findings.  Makes recommendations for database improvement.- Prepares ad-hoc reporting.- Identifies performance opportunities across marketing initiatives. Develops and presents recommendations for improvement.- Creates presentations for budget meetings and operational reviews.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-79619
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
- ResponsIble for providing guidance and daily supervison to staff in the department. Supports and administers operational goals and monitors achievements of performance and profIt objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, wIth attention to Gaming regulations. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Ensures customer service standards are followed by all team members and addresses issues as they arise.- Knowledge of and enforcement of all gaming laws and regulations whIch apply to the functions and dutIes of the SurveIllance Department for whIch thIs posItIon Is responsIble. - Partners wIth property departments to design and conduct highly sensitive investigations to facIlItate fact-finding probe into potentially illegal or inapproprIate activities. - Act as direct liaison between surveillance room activities and the Surveillance Shift Manager. - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures. - Safeguards company assets at all tImes. - Submits all appropriate reports when incidents, infractions, and violations occur. - Examine and analyze the physical property, processes and procedures to oversee and enforce compliance policies. - Conduct, supervise and prepare reports relating to any incident that is reported. - Responsible for ensuring the compliance wIth all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confIdentiality in all departmental and company matters.
Job ID
2020-76762
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
Responsible for successful completion of the Surveillance Operator training program.  Training will include surveillance instruction on detecting illegal activity or violations of company and surveillance policy and procedures.  Training will also include instruction of compliance requirements for Federal, State and local gaming laws and regulations.   Essential Functions   - Observe activity on video monitor and detect illegal activity. - Change tapes in VCR. - Maintain accurate and complete logs. - Make clear and usable video tapes. - Testify in court. - Enforce all gaming laws and regulations. - Enforce all company policies and procedures. - Other job related duties as assigned.
Job ID
2021-78159
Category
Security, Surveillance & EMT
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
Responsible for supervising staff in an assigned area in the table games department and the overall daily management of assigned area. Provides oversight for all games assigned, game protection, and overall operation of assigned games. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with the Pit Manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Works closely with the Pit Manager, Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.- Make suggestions for improvement on standard operating procedures as needed.- Shares responsibility of the overall engagement of all team members with Pit Manager, Assistant Shift and/or Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Assists with verifications of table inventories and effectively manages table limits.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.- Maintains a continuous inspection of cards and dice ensuring the security of assigned table games.- Shares responsibility for the overall integrity of daily operations.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficient operations table games protection.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. - Accounts for chips on assigned games. This includes but not limited to making fills and credits as needed.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- All other duties as assigned.
Job ID
2021-80063
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
The following and other duties may be assigned as necessary:   - Responsible for supervising staff and the overall daily management of a designated shift in the table games department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping,games layout and mix, revenue growth, and expense management in order to maximize profitability.- Shares responsibility of the overall engagement of all team members with Shift Manager by adressing and manageing team member feedback, suggestions, complaints, and grievances.- Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Assists with verifications of table inventories and effectively manages table limits.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.- Maintains a continuous inspection of cards and dice ensuring the security of assigned table games during assigned shift.- Shares responsibility for the overall integrity of daily operations on assigned shift.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80060
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Greektown Casino Hotel
Job Locations US-MI-Detroit
Greektown Casino-Hotel is looking for guest service minded individuals to join our team as Table Games Dealers! If you have ever wanted to become a dealer and are someone who likes to create memorable experiences for others, then this opportunity is for you!  No casino experience required!!- Dealer School classes will be held Monday through Friday, beginning TBD- Classes will last for 6-8 weeks- There is no cost for Dealer School- Once classes are completed, you will be asked to audition for a part-time dealer position with the casino, pending drug and background checkresults and ability to obtain a Michigan Gaming Control Board Occupational License Level 2
Job ID
2021-79620
Category
Casino Operations
Casino Property
Greektown Casino Hotel

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