Penn National Gaming, Inc.

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Job Locations US-PA-Philadelphia
- Assist with the execution of PI’s overarching business goals by supporting the Senior Manager of the Project Management team with several business-critical workstreams. - Work cross-functionally with key internal and external stakeholders to identify risks, issues, actions, decisions, project plans, and milestones.- Proactively support workstream stakeholders to develop meeting agendas, capture meeting minutes and follows through on open actions.- Work with Senior Manager of the Project Management Team to identify responsibilities, dependencies, and deliverables for internal and external resources required for specific projects and initiatives.- Champions workstream documentation and ensures all necessary documentation exists and meets quality standards.- Work with the Project Management team to identify scalable areas of improvement and take lead on implementing and managing change.
Job ID
2021-80375
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Demonstrate best-in-class programming skills to develop secure, tested, optimized, scalable code. - Translate business requirements into code. - Collaborate with designers, product managers, ops engineers, client engineers, QA engineers and various other teams and stakeholders to solve innovative problems utilizing out-of-the-box solutions.- Communicate clearly and effectively using Github, Slack, Google Docs, JIRA, so as to keep all stakeholders in-the-loop regarding relevant issues.- Interact thoughtfully and professionally with everyone including non-technical colleagues.- Ability to work in a highly regulated environment and develop code according to regulatory requirements
Job ID
2020-75418
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Monitor social media progress using social media management tools, Google Analytics and others- Incorporate optimization strategies, analyze data, and research the best ways to increase traffic- Review the success of campaigns and analyze ways to best optimize campaigns & posts- Oversee a cross functional social committee to supervise all aspects of social media interaction between players and or online products (Sportsbook, Casino, & FTP) in order to resolve customer issues and ensure a positive customer service experience (retail, online Customer Service, and marketing)- Creating and scheduling highly engaging and competitive posts for our non-Barstool branded online gambling & FTP products- Research new media platforms, trends, and industry opportunities- Provide feedback from social media trends and research which will be presented to marketing management team & VP Marketing- Assisting CRM team with planning & execution across the omni-channel approach to market
Job ID
2021-79536
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Monitor social media progress using social media management tools, Google Analytics and others- Incorporate optimization strategies, analyze data, and research the best ways to increase traffic- Review the success of campaigns and analyze ways to best optimize campaigns & posts- Oversee a cross functional social committee to supervise all aspects of social media interaction between players and or online products (Sportsbook, Casino, & FTP) in order to resolve customer issues and ensure a positive customer service experience (retail, online Customer Service, and marketing)- Creating and scheduling highly engaging and competitive posts for our non-Barstool branded online gambling & FTP products- Research new media platforms, trends, and industry opportunities- Provide feedback from social media trends and research which will be presented to marketing management team & VP Marketing- Assisting CRM team with planning & execution across the omni-channel approach to market
Job ID
2021-78602
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Develop and execute communications across our owned channels (email, push, in-app notifications) for our iCasino products (including social free to play casino) with a strong focus on QA of all bonuses and comms prior to being live- Develop dynamic promotions/bonuses across real money and free to play products- Create and manage new triggered and automated player lifecycle journeys based on marketing automation best practices, continuously testing and tweaking to optimize for best results.- Consistently develop, execute, and analyze communication testing plans.- Align with our in-house creative team to develop best-in-class design and copy for all owned channels- Ensure that all marketing content adheres to standards and aligns to marketing objectives- Analyze results of content-based communications, and further refine to continuously improve defined KPIs- Through a strategic/data-driven lens, analyze customer data, segments, and user journeys to develop hyper-efficient/personalized campaign content and create targeted lifetime value/customer lifecycle engagement campaigns- Organize training materials, develop best practices and present other important information across the team- Support development of presentations to management and key marketing stakeholders- Be a proactive part of the ideation process, contributing in team meetings & offsite strategy sessions
Job ID
2021-81370
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
ESSENTIAL DUTIES AND RESPONSIBILITIES - Develop and deliver personalized communications, promotions, and campaigns to VIP players at scale across all across real money sportsbook and casino products- Monitor competitor loyalty marketing communications and programs, testing and adopting best practices to continuously improve performance, player value, and profitability- Partner with our in-house creative team to develop best-in-class design and copy for all owned channels- Ensure that all marketing content adheres to standards and align to marketing objectives- Analyzing results of content-based communications, and further refine to continuously improve defined KPIs- Through a strategic/data-driven lens, analyze customer data, segments, and user journeys to develop hyper-efficient/personalized campaign content and create targeted lifetime value/customer lifecycle engagement campaigns- Organize training materials, develop best practices and present other important information across the team- Support development of presentations to management and key marketing stakeholders- Be a proactive part of the ideation process, contributing to team meetings & offsite strategy sessions- Execute work at a high level in an intense, fast-paced, and highly iterative environment
Job ID
2021-81059
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Sustain and create department process models that yield maximum results in department Service Levels, answer rates, handle times, ASA’s and CSAT scores- Proactively determine the contact routing strategies that enhance agent productivity and ensure fast response times for our players week-over-week- Take ownership of unplanned shrink within the department by calculating daily shrink totals, and using the data to identify and address productivity pain points- Use data management products (Tableau, Excel, Google Sheets) to create and distribute agent, team, and overall department performance reports- Determine PX Team Leader coaching routines that include all relevant coaching tools and resources and foster productive coaching interactions with PX Specialists- Use coaching feedback from PX Team Leaders to determine when performance or behavioral correction is necessary- Conduct monthly 1-on-1 meetings with PX Team Leaders to discuss developmental topics and review performance- Approve and contribute to the weekly PX department team meeting agenda and assist the PX Team Leaders with execution of the meetings- Assist PX Team Leaders with building accurate and constructive employee 1-on-1 meetings, mid-year, and end-of-year reviews- Collaborate with Human Resources Manager to effectively handle employee relations concerns in a timely manner and ensure sensitive information is handled responsibly and without risk- Collaborate regularly with location Human Resources Manager and Training Manager to review staffing needs, open requisitions and interview plans and other hiring-related topics- Collaborate with other operational leaders to refine and create the cross-departmental procedures that harmonize employee interactions and get the job done- Provide support for PX Team Leaders when handling escalated player contacts by offering resolution suggestions that will satisfy our players and prevent complaints.- Consistently update player-facing communication touchpoints such as email and chat macros, triggers, first-response messaging, empathy and reassurance statements, and responses to trending tech issues- Limit employee turnover within the department by keeping conscious of employee morale, enabling a safe and inclusive work environment, and implementing and participating in morale building activities and contests- Collaborate bi-weekly with department Training Manager to communicate subject-matter training needs and use open availability to coordinate and new training sessions- Partner with Training Manager as needed to communicate operational changes and ensure that department Knowledge Base and training curriculums remain current.- Conduct quarterly skip-level meetings with PX Specialists to elicit feedback from front line workers and clarify the higher-level direction- Partner with the leaders from Barstool Sports customer support to build resolution processes for overlapping players
Job ID
2021-80015
Position Type
Regular Full-Time
Category
Other
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Design, develop and deploy a big data stack and data processing infrastructure platform- Architect and rearchitect multi-tenant databases to meet the needs of our customer base- Improve data validation and data quality monitoring- Work with client and backend teams to guide events driven designs- Optimize and tune the databases to improve performance and reduce cost- Write and maintain terraform to enable data engineering and science teams to safely deploy tools and services
Job ID
2020-75417
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Provide technical vision and oversee the entire data platform, leading all technology and system design/architecture decisions related to data engineering and data science- Lead data scientists and data engineers in architecting and delivering solutions that fulfill the business’s information needs and align with the engineering leadership’s vision and strategy- Lead the data team in designing, developing, and deploying a big data stack and data processing infrastructure platform- Cultivate relationships with internal and external stakeholders and prioritize development based on the needs of the business- Engage an end-to-end approach by ingesting and connecting all available relevant data in an efficient manner- Build and maintain tools and services to support data ingestion, discovery, lineage for ETL and streaming- Provide advice, guidance, direction, and authorization to carry out major plans and procedures to ensure schedule attainment, product development process adherence, and performance and budget targets are met
Job ID
2021-78610
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Support the accounting and reporting functions of the business, including online sports betting & casino and social mobile gaming operations.- Post journal entries to record business transactions.- Prepare monthly account reconciliations to validate the completeness and accuracy of GL account balances.- Assist with review of revenues, expenses, etc. as assigned to support month-end financial statement review.- Monitor and track daily cash activity of bank accounts and prepare bank reconciliations at month end.- Support vendor relationships including professional sports leagues and sports betting data providers.- Develop and maintain knowledge and understanding of rules and regulations as promulgated by, among other governing bodies, FASB generally accepted accounting principles, the Securities and Exchange Commission, the Internal Revenue Service, state departments of revenue, and state gaming commissions.- Maintain strict confidentiality in all departmental and company matters.- Comply with all accounting and financial reporting internal controls as required by internal policy - Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs.- Assist with other ad hoc accounting and finance projects as needed.
Job ID
2021-79923
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following and other duties may be assigned as necessary: • Maintain effective financial models and reports to support financial planning and analysis of assigned business units including revenues, expenses, headcount, capital expenditures, and other related areas as needed.• Assist with development and submission of monthly and full-year P&L forecasts, budget planning and long-range planning.• Research and provide succinct forecast, budget and variance analysis to senior leadership as needed.• Proactively identify areas of opportunity and provide recommendations along with financial support to make business decisions.• Perform recurring and ad-hoc financial analyses as needed to assist in business decision-making.• Conduct financial research, analyze financial performance against targets, and determine financial trends in the business.• Assist with development and creation of senior leadership presentations as needed.• Develop and distribute appropriate weekly, monthly and/or annual reports as needed.• Maintain a thorough understanding of the financial reporting and general ledger structure to assist with financial planning and budgeting activities.• Anticipate and respond proactively to senior leadership requests.• Effectively partner with cross-functional teams to manage concurrent deliverables and deadlines.• Participate in development, implementation and maintenance of policies and procedures.• Develop a thorough understanding of assigned business units and Penn Interactive as well as on-going business needs.• Consistent exercise of independent judgment and discretion in matters of significance.• Respect and promote inclusion and diversity.• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.• Other duties and responsibilities as assigned.
Job ID
2021-79590
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Demonstrate best-in-class programming skills to develop highly innovative, high-impact, consumer-facing web apps.- Translate robust business requirements into thoughtfully architected, reusable code. - Squash bugs to make sure our user experience is unrivaled. - Collaborate with designers, product managers, project managers, ops engineers, QA engineers and various other teams and stakeholders to solve novel problems.- Communicate clearly and effectively using Github, Slack, Google Docs, ZenHub, and email.- Interact thoughtfully and professionally with everyone including non-technical colleagues.
Job ID
2020-75425
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
The following and other duties may be assigned as necessary:• Compile and submit revenue and gaming tax reports to state gaming regulators and state departments of revenue.• Compile and submit daily revenue reports detailing performance of online sportsbook and casino to Penn Interactive leadership team.• Compile and submit revenue and handle reports to professional sports leagues, including but not limited to NBA and MLB.• Post journal entries to record business transactions.• Prepare monthly account reconciliations to validate the completeness and accuracy of GL account balances.• Comply with all accounting and financial reporting internal controls as required by internal policy as well as outside agencies and governing bodies.• Develop and maintain relationships with casino property accounting & finance teams to support the accounting and administrative functions of online sports betting and casino operations.• Develop and maintain knowledge and understanding of rules and regulations as promulgated by the Financial Accounting Standards Board, the Securities and Exchange Commission, state departments of revenue and state gaming commissions.• Maintain strict confidentiality in all departmental and company matters.• Enthusiastically support, actively promote and demonstrate superior customer service in accordance with department and company standards and programs.• Assist with other ad hoc accounting and finance projects as needed.
Job ID
2021-79922
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Take new features head-on. Go through detailed user-stories / tasks and build new UX / UI using native Swift.- Maintain the networking and data library written in Swift.- Squash bugs to make sure our user experience is unrivaled.- Build scalable and highly optimized code.- Collaborate with various stakeholders to solve innovative problems utilizing out-of-the-box solutions.- Be on top of WWDC announcements and leverage new iOS features in our app portfolio.
Job ID
2020-75769
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Work on different phases of the project where you will need to document workflows, and user flows, create wireframes, and build the user interfaces.- Collaborate and support the UI/UX Designers across various products and projects.- Help maintain design systems across multiple products.- Making sure that we are solving for the right user problem.- Help facilitate any research when needed.- Present work to various teams and stakeholders.
Job ID
2021-79230
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
ESSENTIAL DUTIES AND RESPONSIBILITIES- Review, submit and maintain all occupational licensing processes for Penn interactive.- Prepare state licensing guides, instruction sheets, communication, and fingerprinting processes to support our internal business partners.- Complete required state reporting and conduct analyses on reportable data to ensure Penn Interactive compliance.- Provide administrative support and field questions for internal business partners on all state occupational licensing processes. Research licensing requirements by jurisdiction and resolve any potential issues or concerns.- Interpret and comply with state gaming agency regulations and legislation, determine action required in consultation with the Compliance team.- Ensure timeliness, completion and accuracy of state occupational licensing application submissions and reporting submitted on behalf of Penn Interactive.- Effectively manage regulatory tracking and reporting.- Organize internal schedules for calls and meetings.- Provide detailed notes for calls and meetings to both internal and external parties.- Manage multiple projects simultaneously and work well under pressure.- Develop and document new processes.- Anticipate and identify issues that may negatively impact business and work with other parties (internal and/or external) to develop and implement solutions.- Assist the Compliance team with various time sensitive projects.
Job ID
2021-79661
Position Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
The following and other duties may be assigned as necessary:- Completing any sports wagering or interactive gaming applications on behalf of Penn Interactive or any subsidiary and collaborating with all necessary departments and vendors to complete in a timely fashion.- Managing new application due dates.- Creating and maintaining a log and schedule of all completed license applications, creating a system for tracking renewal dates.- Responsible for providing responses to any regulatory agency regarding any supplemental requests following the submission of a license application.- Responsible for tracking regulatory record keeping requirements, regulatory reporting requirements.- Supervises and manages staff in the Compliance department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Responsible for assisting in the training, implementation, and enforcement of the property SAR/Title 31 and Responsible Gaming compliance programs.- Ensures compliance with reporting commitments required by the Corporate office and regulatory agencies.- Serve as liaison to any regulatory agency to ensure timely responses to incident reports; review and prepare draft responses to compliance-related issues raised.- Provides training to new and existing staff as needed.- Work with company management, regulatory agencies, to ensure that significant changes to the company’s operating environment are completed in accordance to multiple state-wide regulations.- Maintains organized set of detailed records and files to document transactions.- Works closely with department managers to ensure they have a thorough understanding of gaming regulations and general procedures.- Compiles reports for regulatory agency and submits necessary paperwork on behalf of the Penn Interactive, as needed.- Keeps property updated with latest gaming rules and regulation requirements. Ensures property is in compliance at all times.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to the Director of Compliance. - Maintains strict confidentiality in all departmental and company matters.- Work with various team members to create operational tasks determined by policies and procedures relating to Compliance. - Perform other duties, as assigned.
Job ID
2021-81358
Position Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Develop and execute communications across our owned channels (email, push, in-app notifications) for our iCasino products (including social free to play casino) with a strong focus on QA of all bonuses and comms prior to being live- Develop dynamic promotions/bonuses across real money and free to play products- Create and manage new triggered and automated player lifecycle journeys based on marketing automation best practices, continuously testing and tweaking to optimize for best results.- Consistently develop, execute, and analyze communication testing plans.- Align with our in-house creative team to develop best-in-class design and copy for all owned channels- Ensure that all marketing content adheres to standards and aligns to marketing objectives- Analyze results of content-based communications, and further refine to continuously improve defined KPIs- Through a strategic/data-driven lens, analyze customer data, segments, and user journeys to develop hyper-efficient/personalized campaign content and create targeted lifetime value/customer lifecycle engagement campaigns- Organize training materials, develop best practices and present other important information across the team- Support development of presentations to management and key marketing stakeholders- Be a proactive part of the ideation process, contributing in team meetings & offsite strategy sessions
Job ID
2021-78876
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Partner with the Operational Compliance Manager and work across teams to draft and review interactive sportsbook and online casino- Internal Controls for each state of operation.- Assist with drafting and editing regulatory reports and maintaining rapport with regulators in each state of operation.- Monitor and investigate as needed, operational and procedural compliance relating to internal controls, complaints, regulatory reporting, KYC, and Responsible Gaming.- Track, monitor, and submit internal and external regulatory compliance reports with the assistance of the Operational Compliance Manager- Assist with internal control testing and compliance- Assist with the development and maintenance of compliance recordkeeping reports and systems.- Analyze operational processes to identify areas to improve efficiency and reporting- Assist with developing internal policies and operating procedures- Proactively identify and anticipate issues that may negatively impact business and make the necessary changes to implement operations-based solutions.- Actively research industry compliance regulations and policies and provide feedback to the Compliance Team- Partner with other departments as needed to support the organization’s needs- Perform other duties, as assigned. 
Job ID
2021-79532
Position Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk
Casino Property
Penn Interactive Ventures - Philadelphia
Job Locations US-PA-Philadelphia
- Help to define a well-researched, long-term vision for core aspects of our Hollywood Real Money Casino and mychoice social casino apps that tie into Penn’s larger omni-channel ecosystem vision.- Work with key business stakeholders to gather requirements and prioritize implementation.- Understand user wants and needs through research, persona development, and user testing.- Study the competitive landscape to understand industry best practices and areas for improvement.- Research and build a best-in-class experience innovation to help challenge the status quo around new features and implementation.- Carefully break down Penn vision and product strategies into well-defined, detailed product requirements and create Product Feature Specifications.- Work closely with designers and engineers in an agile environment to ensure successful execution of the roadmap.- Write user stories and prioritize backlogs based on the roadmap.- Collaborate with cross functional business teams to ensure successful product launches and effectively communicate new product updates and features to the larger team.- Manage third party vendors and their development teams- Drive communication across teams- Manage cross-functional workflow-considerations and risks, and ensure the project hits its development goals.
Job ID
2021-80182
Position Type
Regular Full-Time
Category
Interactive Gaming & Product/Project Management
Casino Property
Penn Interactive Ventures - Philadelphia

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