Penn National Gaming, Inc.

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Job Locations US-LA-Bossier City
- Interacts with beverage servers and guests in a friendly and enthusiastic manner.- Checks liquor cabinets and cooler for stock pars. Accurately fills out par lists for supervisors’ input.- Keeps bar and surrounding work area clean, organized, well-stocked, and presentable.- Acts as an ambassador to the Resort through engaging and gregarious personality.- Interacts with employees and guests in professional and consistent manner to solicit feedback on operations and execution of service delivery.- Completes related job duties assigned by Supervisor.- Ensures that outlet is maintained and clean during all periods of operation.
Job ID
2020-74376
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Reports to scheduled shift in proper uniform.- Sets up designated floor with ashtrays and cup holders if section requires such.- Circulates the floor giving equal attention to Table Games and Slots or assigned specific section.- Continuously combs the floor for empty cups and miscellaneous trash.- Keeps ashtrays clean at all times. No more than two butts at any time.- Pays bartender the correct amount for drinks if such service is required in assigned section or outlet.- Restocks napkins and condiments.- Stocks, cleans, and maintains all portable bars with soda, juice, coffee, and condiments.- Interacts with employees and guests in professional and consistent manner to solicit feedback on operations and execution of service delivery.- Completes related job duties assigned by Supervisor.- Ensures that all areas assigned are maintained and clean during all periods of operation.
Job ID
2020-74619
Position Type
Regular Part-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Serves food, beverages, or desserts to guests in such settings as take-out counters of 24/7 café venue.- Performs cleaning duties such as sweeping, mopping, and transporting dishes to keep equipment and facilities sanitary.- Scrubs and polishes counters, steam tables, and other equipment; cleans glasses, dishes, and fountain equipment.- Wraps menu items such as sandwiches, hot entrees, and desserts for serving or for takeout.- Prepares bills for food using MICROS POS; accepts payment or makes change.- Brews coffee and tea; fills containers with requested beverages.- Cooks food or prepares food items such as sandwiches, pizzas, and salads, using standard formulas or following directions.- Replenishes foods at serving stations.- Balances receipts and payments in cash drawers.- Takes guests’ orders and enters orders into MICROS POS, giving ticket receipts to guests when needed to identify filled orders.- Adds relishes and garnishes to food orders, according to recipe/instructions.- Delivers orders to kitchens and picks up and serves food when it is ready.- Orders items needed to replenish supplies.- Sets up dining areas for meals and clears them following meals.- Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving guests in restaurants and stores and receiving clients or guests.
Job ID
2020-74309
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Maintains a thorough working knowledge of laws, rules, and regulations of the Gaming Commission, as well as company policies, procedures, and controls.- Responsible for casino drop/count.- Other duties as assigned.
Job ID
2020-74229
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
*Team Members will receive an extra $2/HR at the end of each month based upon regular hours worked.  Benefits eligibility first of month following 61st day of working FT - Enters and prepares the room for cleaning.- Makes bed.- Dusts the room and furniture.- Replenishes guestroom and bath supplies.- Cleans the bathroom.- Cleans the closet.- Vacuums the carpet.- Checks and secure the rooms.- Replenishes amenities according to the operational standards.- Delivers and retrieves items on loan to guests (e.g., iron and ironing boards).- Ensures security of guest rooms and privacy of guests.- Performs rotation cleaning duties (e.g., steam clean carpets, spring cleaning, super cleaning, etc.) as required.
Job ID
2020-74300
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Checks in and checks out guests while providing the highest level of customer service possible. Maintains a courteous and professional manner at all times.- Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. Must obtain proper authorization.- Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping.- Handles guest problems or complaints in a courteous and professional manner.- Must have strong communication and organizational skills. Ability to take direction.- Maintains knowledge of hotel, casino, outlet, and community events.- Answers, records, and processes all guest calls, messages, requests, questions, and concerns.- Assumes ownership of positively influencing the guest experience.- Contacts appropriate individuals or departments as necessary to resolve customer’s requests.- Reviews memos and documents pertinent information.- Recruits assistance of hotel manager in unique situations.- Welcomes and acknowledges ALL guests according to standards set forth by Margaritaville Resort and Casino (This includes non-hotel guests).- Follows all company policies and procedures.- Must maintain a professional and clean appearance.- Speaks with others in professional language and can prepare and review written documents completely.- Maintains and develops a positive working relationship with fellow team members, management, and executive staff.- Assists additional hotel departments as needed.
Job ID
2020-74754
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Runs nightly reports to reset the system for next day operations.- Checks in and checks out guests while providing the highest level of customer service possible. Maintains a courteous and professional manner at all times.- Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. Must obtain proper authorization.- Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and Housekeeping.- Handles guest problems or complaints in a courteous and professional manner.- Must have strong communication and organizational skills. Ability to take direction.- Maintains knowledge of hotel, casino, outlet, and community events.- Answers, records, and processes all guest calls, messages, requests, questions, and concerns.- Assumes ownership of positively influencing the guest experience.- Contacts appropriate individuals or departments as necessary to resolve customer’s requests.- Reviews shift logs and memos and documents pertinent information.- Recruits assistance of hotel manager in unique situations.- Welcomes and acknowledges ALL guests according to standards set forth by Margaritaville Resort and Casino (This includes non-hotel guests).- Follows all company policies and procedures.- Must maintain a professional and clean appearance.- Speaks with others in professional language and can prepare and review written documents completely.- Maintains and develops a positive working relationship with fellow team members, management, and executive staff.- Assists additional hotel departments as needed.
Job ID
2020-74752
Position Type
Regular Full-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
*Team Members will receive an extra $2/HR at the end of each month based upon regular hours worked.  Benefits eligibility first of month following 61st day of working FT - Retrieves supplies for Room Attendants and ensures that all supply carts are completely stocked with supplies, complimentary items, and linens prior to the start of cleaning rounds.- Hands out clean linens to all Room Attendants and assists with loading linens on supply carts.- Delivers supplies to Room Attendants during the day as needed.- Using a variety of cleaning agents, cleans all service areas such as vending machines, ice machines, and lobby ashtrays.- Takes soiled linens out to laundry area and delivers clean linens to supply room.- Takes all acquired trash out to trash dumpsters as needed.- Performs all other duties as assigned.
Job ID
2020-74301
Position Type
Regular Full-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Performs daily arrival inspections as assigned by Housekeeping Management/Supervisor and informs designated personnel (front desk, supervisor, etc.) when units become available for arrivals.- Performs daily departure inspections; informs the Housekeeping Management/Supervisor when departure units become available.- Checks unoccupied units for proper thermostat settings, lights turned off, unauthorized use of rooms, maintenance deficiencies, etc.- Records and reports all maintenance deficiencies.- Records and reports all inspection results to Housekeeping Management/Supervisor.- Communicates with Housekeepers and/or Housekeeping Supervisor about rooms not meeting hotel’s quality standard.- Ensures that rooms are not marked for rent which do not meet hotel’s quality standard.
Job ID
2020-74302
Position Type
Regular Full-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Reports to scheduled shift in proper costume.- Sets up designated floor with ashtrays and cup holders if section requires such.- Circulates the pool and cabana area suggestively selling food and/or beverage items.- Continuously combs the floor for empty cups and miscellaneous trash.- Keeps ashtrays clean at all times. No more than two butts at any time.- Pays bartender the correct amount for drinks if such service is required in section or outlet.- Restocks napkins and condiments.- Stocks, cleans, and maintains all portable bars with soda, juice, coffee, and condiments.- Interacts with employees and guests in professional and consistent manner to solicit feedback on operations and execution of service delivery.- Completes related job duties assigned by Supervisor.- Ensures that all areas assigned are maintained and clean during all periods of operation.
Job ID
2020-74341
Position Type
Temporary Part-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
ESSENTIAL DUTIES AND RESPONSIBILITIES:• Provide basic manicures and pedicures. Specialty services like acrylic, gel, and dip nails not required but is an advantage. • Maintain a high level of customer service by providing guests with a broad understanding of current procedures• Maintain a clean, safe and comfortable work environment for all guests and staff.• Demonstrate and sell spa products.• Stock linens and operating supplies as needed.• Perform other job-related duties as assigned.• Complete services promptly in the time allotted while maintaining professional and courteous behavior to all guests and employees.• Work cohesively with additional hotel departments to meet customer needs.• Provide protection and safety to patrons and employees.• Properly greet and welcome each customer, every time.• Maintain knowledge of hotel, casino and outlets.• Assume ownership of positively influencing the guest experience.• Contact appropriate individuals or departments as necessary to resolve customer’s requests.• Welcome and acknowledge ALL guests according to standards set forth by Margaritaville Resort and Casino. (This includes non-hotel guests.)• Follow all company policies and procedures. (Both emergency and non-emergency.)• Must maintain a professional and clean appearance.• Maintain and develop a positive working relationship with fellow team members, management and executive staff.• Other duties as assigned.ADDITIONAL DUTIES/JOB DIMENSIONS:• Position may require sitting for extended periods of time or an entire shift.• Must be able to move, lift, carry, push, pull and place objects weighing up to 30 lbs.Regular attendance in conformance with the standards established by Margaritaville from time to time is essential to the successful performance of this position. Employee with irregular attendance will be subject to Margaritaville disciplinary action procedures up to and including termination.Due to the cyclical nature of the hospitality/entertainment industry, Employee may be required to work varying schedules to reflect the business needs of the property. This includes weekends and holidays on a 24 hour/7 day a week basis.Upon employment, all Employees are required to fully comply with Margaritaville policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.QUALIFICATION REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A combination of experience or training will be considered.EDUCATIONAL REQUIREMENTS:• High school diploma or equivalent.• Minimum of 1 year of experience required.• Possess the Licensing required for the State of Louisiana.• Previous experience working in a similar resort setting preferred.LANGUAGE SKILLS:• Fluent English language skills, both verbal and in writing.• A second language is not required, but is an advantage.OTHER SKILLS AND ABILITIES:• Ability to obtain the appropriate work authorization per local, state, federal, and gaming regulations. PHYSICAL DEMANDS:• Performance of work provides standing and walking for extended periods of time.• Casino environment exposed to all temperatures, dust, fumes, bright light, and smoke with the above average noise levels.• Bending and lifting up to 30 pounds.WORK ENVIROMENT:• Subject to moderate ambient noise level.• Able to withstand/work in a high smoking environment.• Performance of work provides standing and walking for extended periods of time.• Casino environment exposed to all temperatures, dust, fumes, bright light, and smoke with the above average noise levels.Exposed to weather conditions and prevalent temperature changes, works indoors and outdoors throughout shift. May be asked to attend meetings at offsite location
Job ID
2020-74753
Position Type
Regular Full-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Creates a positive guest experience. Smiles, and is helpful and friendly at all times.- Answers questions, takes responsibility to get answers, and anticipates our guests’ needs and problems.- Greets guest(s) cordially when seated at a table.- Assists guest(s) in any way possible to ensure customer satisfaction.- Adheres to sanitation rules and regulations.- Keeps station stocked with necessary supplies at all times. Maintains inventory of paper goods by keeping shelves organized and notifying Supervisor of need.- Conducts any other related duties as assigned by Supervisor.- Clears and wipes tables and chairs. Wipes down side stations.- Assists servers in resetting their tables as needed.- Breaks down bus pans at dish machine area.- Sorts all items.- Spot sweeps buffet for food debris.- Attends daily pre?shift meeting to communicate business volume, entertainment schedule, and Marketing information to employees.- Provides harmonious working environment while being sensitive to the needs of the employees and the guests.- Ensures that outlet is maintained and clean during all periods of operation.
Job ID
2020-74614
Position Type
Regular Part-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Employee will attend all daily pre-shift meetings to understand daily chef specials, wine pairing, and any other information such as special guest requests and reservation list for evening’s shift.- Employee will, with prescribed questions, ascertain guests’ agenda for the evening suggestively recommending appetizer, dinner, liquor, beer, and wine selections.- Employee will check his/her section for cleanliness, spotless tabletop glass, and silverware.- Employee will use POS system to accurately account for all consumed food and beverage per guest.- Accurately delivers to all guests the items ordered.- Assists other employees in food and beverage delivery.- Attends required Quality & Training classes from HR or Training Department.- Anticipates our guests’ needs at all times.- Attends all meetings as scheduled by Director or Manager.- Provides harmonious working environment while being sensitive to the needs of the employees and the guests.- Interacts with employees and guests in professional and consistent manner to solicit feedback on operations and execution of service delivery.- Ensures that outlet is maintained and clean during all periods of operation.- Ensures that all sequences of service guidelines are done in the required format.
Job ID
2020-74726
Position Type
Regular Part-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Responsible for the proper execution of assigned duties.- Be knowledgeable of and adhere to all rules and regulations, policies, and procedures.- Provides protection for the casino and all employees and guests.- Responsible for overall protection of company assets.- Guards all transfers of monies and chips on the casino floor as well as the physical transportation of fills and credits.- Interacts with guests and employees in a professional manner.- Interacts with local law enforcement agencies.- Knowledge of the Casino Control Act and attendant regulations as well as Margaritaville Resort Casino internal controls, policies, and procedures.- Maintains a written log of incidents involving guests or employees and prepares additional detailed reports as required.- Administers first aid and assists injured guests and employees.- Ensures departmental compliance with federal, state, and local regulations, and with departmental and company policies and procedures.- Responsible for adherence to health, fire, and safety regulations; identifies potential safety hazards and reports such to the appropriate personnel.- Supports and maintains the Margaritaville Resort Casino courtesy guidelines.- Promotes outstanding guest relations.- Performs other duties as assigned.
Job ID
2020-74649
Position Type
Regular Part-Time
Category
Security/Surveillance/ EMT
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Responsible for the proper execution of assigned duties.- Be knowledgeable of and adhere to all rules and regulations, policies, and procedures.- Provides protection for the casino and all employees and guests.- Responsible for overall protection of company assets.- Guards all transfers of monies and chips on the casino floor as well as the physical transportation of fills and credits.- Interacts with guests and employees in a professional manner.- Interacts with local law enforcement agencies.- Knowledge of the Casino Control Act and attendant regulations as well as Margaritaville Resort Casino internal controls, policies, and procedures.- Maintains a written log of incidents involving guests or employees and prepares additional detailed reports as required.- Administers first aid and assists injured guests and employees.- Ensures departmental compliance with federal, state, and local regulations, and with departmental and company policies and procedures.- Responsible for adherence to health, fire, and safety regulations; identifies potential safety hazards and reports such to the appropriate personnel.- Supports and maintains the Margaritaville Resort Casino courtesy guidelines.- Promotes outstanding guest relations.- Performs other duties as assigned.
Job ID
2020-74650
Position Type
Regular Part-Time
Category
Security/Surveillance/ EMT
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Responsible for installing, testing, and maintaining components, sub-systems, and systems required for efficient and continuous conduction of business operations.- Responsible for inspecting and testing assigned equipment, noting all defective parts and making recommendations for correction.- Performs required adjustments and repairs to electronic and electro-mechanical equipment as assigned.- Maintains maximum efficiency, performing preventative maintenance to slot machines either on the floor or in the Slot Shop.- Observes all safety regulations in the performance of assigned duties and reports any safety hazards to assigned supervisor.
Job ID
2020-74451
Position Type
Regular Full-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Responsible for installing, testing, and maintaining components, sub-systems, and systems required for efficient and continuous conduction of business operations.- Responsible for inspecting and testing assigned equipment, noting all defective parts and making recommendations for correction.- Performs required adjustments and repairs to electronic and electro-mechanical equipment as assigned.- Maintains maximum efficiency, performing preventative maintenance to slot machines either on the floor or in the Slot Shop.- Observes all safety regulations in the performance of assigned duties and reports any safety hazards to assigned supervisor.
Job ID
2020-74450
Position Type
Regular Full-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Provides therapeutic massage services and body treatments using different modalities.- Maintains a high level of customer service by providing guests with a broad understanding of current massage techniques and procedures.- Caters to all Spa guests using techniques customized to individual needs.- Maintains a clean, safe, and comfortable work environment for all guests and staff.- Stocks linens and operating supplies as needed.- Completes services promptly in the time allotted while maintaining professional and courteous behavior to all guests and employees.- Works cohesively with additional hotel departments to meet customer needs.- Maintains knowledge of hotel, casino, and outlets.- Assumes ownership of positively influencing the guest experience.- Contacts appropriate individuals or departments as necessary to resolve customer’s requests.- Welcomes and acknowledges ALL guests according to standards set forth by Margaritaville Resort and Casino (This includes non-hotel guests).- Follows all company policies and procedures.- Must maintain a professional and clean appearance.- Maintains and develops a positive working relationship with fellow team members, management, and executive staff.- Other duties as assigned.
Job ID
2020-74751
Position Type
Regular Full-Time
Casino Property
Margaritaville Resort Casino

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