Penn National Gaming, Inc.

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Job Locations US-LA-Bossier City
- Interacts with beverage servers and guests in a friendly and enthusiastic manner.- Checks liquor cabinets and cooler for stock pars. Accurately fills out par lists for supervisors’ input.- Keeps bar and surrounding work area clean, organized, well-stocked, and presentable.- Acts as an ambassador to the Resort through engaging and gregarious personality.- Interacts with employees and guests in professional and consistent manner to solicit feedback on operations and execution of service delivery.- Completes related job duties assigned by Supervisor.- Ensures that outlet is maintained and clean during all periods of operation.
Job ID
2020-74376
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Reports to scheduled shift in proper uniform.- Sets up designated floor with ashtrays and cup holders if section requires such.- Circulates the floor giving equal attention to Table Games and Slots or assigned specific section.- Continuously combs the floor for empty cups and miscellaneous trash.- Keeps ashtrays clean at all times. No more than two butts at any time.- Pays bartender the correct amount for drinks if such service is required in assigned section or outlet.- Restocks napkins and condiments.- Stocks, cleans, and maintains all portable bars with soda, juice, coffee, and condiments.- Interacts with employees and guests in professional and consistent manner to solicit feedback on operations and execution of service delivery.- Completes related job duties assigned by Supervisor.- Ensures that all areas assigned are maintained and clean during all periods of operation.
Job ID
2020-75519
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Reports to scheduled shift in proper uniform.- Sets up designated floor with ashtrays and cup holders if section requires such.- Circulates the floor giving equal attention to Table Games and Slots or assigned specific section.- Continuously combs the floor for empty cups and miscellaneous trash.- Keeps ashtrays clean at all times. No more than two butts at any time.- Pays bartender the correct amount for drinks if such service is required in assigned section or outlet.- Restocks napkins and condiments.- Stocks, cleans, and maintains all portable bars with soda, juice, coffee, and condiments.- Interacts with employees and guests in professional and consistent manner to solicit feedback on operations and execution of service delivery.- Completes related job duties assigned by Supervisor.- Ensures that all areas assigned are maintained and clean during all periods of operation.
Job ID
2020-75518
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Responsible for cashing out tickets and chips and making change.- Responsible for balancing assigned bank.- Reconciles window at end of shift.- Keeps accurate, complete records of transactions.- Other duties as assigned.
Job ID
2020-75201
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Responsible for the safe and efficient operation of the Main Bank, including daily operation, maintenance, and protection of the Casino Bankroll.- Counts and verifies funs in the Main Bank and Marker Bank.- Receives and verifies currency, coin, tokes, and tickets to and from the service windows and front windows.- Prepares and releases impressed funds to cashier and revenue area.- Other duties as assigned.
Job ID
2020-75202
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Determines call center operational strategies by conducting needs of the department.- Maintains and improves call center operations by monitoring system performance.- Answers calls and responds to emails.- Handles guests’ inquiries both telephonically and by email.- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.- Enters new customer information into system.- Updates existing guest information.- Routes calls to appropriate resource.- Follows up guests’ calls where necessary.- Fulfills requests by clarifying desired information and forwarding requests.- Documents all call information according to standard operating procedures.- Completes call logs.- Produces call reports.
Job ID
2020-75535
Position Type
Regular Full-Time
Category
Hidden (8721)
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
SUMMARY:  Daily preparation of menu items according to departmental specifications to ensure a consistent and quality product each and every time.DUTIES / QUALITICATION REQUIREMENTS:  To perform this job successfully, employees must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions. Candidate must be able to work in the United States and be able to verify employment eligibility.Develop and implement all Margaritaville Casino Resort Bossier City Guest Satisfaction Standards to all guests and all fellow employees.Attend departmental orientation prior to beginning work in the department.Familiarity with Asian cuisine, to include, Vietnamese, Szechuan, Cantonese, Laotian, Thai and other Asian inspired cuisineAbility to motivate, staff, assign tasks, control labor and food costs. Must hold themselves and team members accountable to the highest culinary standardsOrganize walk ins and coolers and keep venue clean and organized. Order food on the Red Rock system and be familiar with all internal computer programs to include, Word, Excel, Micros, ADP and others as required.  Able to work in a Wok and a fast paced a la carte kitchen environment.Create a positive guest employee experience.  Smile, be helpful and friendly.Answer questions, take responsibility to get answers and anticipate our guests’ needs and problems.Execution of all food production as determined by the Room Chef through production sheets.Practice a “clean as you go” work ethic and utilize proper food handling techniques; i.e., wearing plastic gloves, proper uniform, including hat and clean kitchen towels.Prepare the proper amount of food for business levels to maintain maximum profitabilityConduct self in a highly professional manner at all times.Communicate with Stewards on all equipment cleaning needs.Handle any special request made by the Executive Chef or external guest.Maintain Margaritaville Casino’s food quality specifications as determined by the standard recipe.Maintain a waste free department by controlling production and utilizing returned food.Responsible for the cleanliness of immediate work area and the process walk-in cooler.Completed attendance of Serv-Safe class if offeredCut, dice and chop various food productsUsing recipes, create soups sauces and stocksBe aware of rotation and sanitation guidelinesOrganize and clean coolers, storerooms and freezers as necessaryPrepare baked, grilled, heated, steamed and fried itemsAbility to grill items to specific temperaturesAbility to sauté items and create pan sauceAbility to help fellow employees accomplish their goals when ableMust attend all mandatory classes and meetings when requiredAbility to follow all recipes, and plating pictures without deviation unless requested by the guestPortion control various items using scales and other dry and wet measuring techniques
Job ID
2020-75340
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Maintains a thorough working knowledge of laws, rules, and regulations of the Gaming Commission, as well as company policies, procedures, and controls.- Responsible for casino drop/count.- Other duties as assigned.
Job ID
2020-74229
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
*Team Members will receive an extra $2/HR at the end of each month based upon regular hours worked.  Benefits eligibility first of month following 61st day of working FT - Enters and prepares the room for cleaning.- Makes bed.- Dusts the room and furniture.- Replenishes guestroom and bath supplies.- Cleans the bathroom.- Cleans the closet.- Vacuums the carpet.- Checks and secure the rooms.- Replenishes amenities according to the operational standards.- Delivers and retrieves items on loan to guests (e.g., iron and ironing boards).- Ensures security of guest rooms and privacy of guests.- Performs rotation cleaning duties (e.g., steam clean carpets, spring cleaning, super cleaning, etc.) as required.
Job ID
2020-74300
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Checks in and checks out guests while providing the highest level of customer service possible. Maintains a courteous and professional manner at all times.- Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. Must obtain proper authorization.- Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping.- Handles guest problems or complaints in a courteous and professional manner.- Must have strong communication and organizational skills. Ability to take direction.- Maintains knowledge of hotel, casino, outlet, and community events.- Answers, records, and processes all guest calls, messages, requests, questions, and concerns.- Assumes ownership of positively influencing the guest experience.- Contacts appropriate individuals or departments as necessary to resolve customer’s requests.- Reviews memos and documents pertinent information.- Recruits assistance of hotel manager in unique situations.- Welcomes and acknowledges ALL guests according to standards set forth by Margaritaville Resort and Casino (This includes non-hotel guests).- Follows all company policies and procedures.- Must maintain a professional and clean appearance.- Speaks with others in professional language and can prepare and review written documents completely.- Maintains and develops a positive working relationship with fellow team members, management, and executive staff.- Assists additional hotel departments as needed.
Job ID
2020-74754
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Runs nightly reports to reset the system for next day operations.- Checks in and checks out guests while providing the highest level of customer service possible. Maintains a courteous and professional manner at all times.- Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. Must obtain proper authorization.- Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and Housekeeping.- Handles guest problems or complaints in a courteous and professional manner.- Must have strong communication and organizational skills. Ability to take direction.- Maintains knowledge of hotel, casino, outlet, and community events.- Answers, records, and processes all guest calls, messages, requests, questions, and concerns.- Assumes ownership of positively influencing the guest experience.- Contacts appropriate individuals or departments as necessary to resolve customer’s requests.- Reviews shift logs and memos and documents pertinent information.- Recruits assistance of hotel manager in unique situations.- Welcomes and acknowledges ALL guests according to standards set forth by Margaritaville Resort and Casino (This includes non-hotel guests).- Follows all company policies and procedures.- Must maintain a professional and clean appearance.- Speaks with others in professional language and can prepare and review written documents completely.- Maintains and develops a positive working relationship with fellow team members, management, and executive staff.- Assists additional hotel departments as needed.
Job ID
2020-74752
Position Type
Regular Full-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
*Team Members will receive an extra $2/HR at the end of each month based upon regular hours worked.  Benefits eligibility first of month following 61st day of working FT - Retrieves supplies for Room Attendants and ensures that all supply carts are completely stocked with supplies, complimentary items, and linens prior to the start of cleaning rounds.- Hands out clean linens to all Room Attendants and assists with loading linens on supply carts.- Delivers supplies to Room Attendants during the day as needed.- Using a variety of cleaning agents, cleans all service areas such as vending machines, ice machines, and lobby ashtrays.- Takes soiled linens out to laundry area and delivers clean linens to supply room.- Takes all acquired trash out to trash dumpsters as needed.- Performs all other duties as assigned.
Job ID
2020-74301
Position Type
Regular Full-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Performs daily arrival inspections as assigned by Housekeeping Management/Supervisor and informs designated personnel (front desk, supervisor, etc.) when units become available for arrivals.- Performs daily departure inspections; informs the Housekeeping Management/Supervisor when departure units become available.- Checks unoccupied units for proper thermostat settings, lights turned off, unauthorized use of rooms, maintenance deficiencies, etc.- Records and reports all maintenance deficiencies.- Records and reports all inspection results to Housekeeping Management/Supervisor.- Communicates with Housekeepers and/or Housekeeping Supervisor about rooms not meeting hotel’s quality standard.- Ensures that rooms are not marked for rent which do not meet hotel’s quality standard.
Job ID
2020-74302
Position Type
Regular Full-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Sets up dining room; assists in carrying trays; clears extra settings; serves water, bread and butter, coffee.- Clears dirty dishes when appropriate; wraps extra food and gives to guests as needed or requested by server.- Clears and resets tables and stock all essential items as needed in server station areas. Assists other employees with set-up and cleaning of kitchen.- Attends all department meetings and scheduled Quality & Training classes.- Employee will attend all daily pre-shift meetings to understand daily chef specials, wine pairing, and any other information such as special guest requests and reservation list for evening’s shift.- Employee will check his/her section for cleanliness, spotless tabletop glass, and silverware.- Assists other employees in food and beverage delivery if requested by server.- Anticipates our guests’ needs at all times.- Attends all meeting as scheduled by Outlet Manager.- Provides harmonious working environment while being sensitive to the needs of the employees and the guests.- Interacts with employees and guests in professional and consistent manner to solicit feedback on operations and execution of service delivery.- Ensures that outlet is maintained and clean during all periods of operation.
Job ID
2020-74937
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
ESSENTIAL DUTIES AND RESPONSIBILITIES:• Provide basic manicures and pedicures. Specialty services like acrylic, gel, and dip nails not required but is an advantage. • Maintain a high level of customer service by providing guests with a broad understanding of current procedures• Maintain a clean, safe and comfortable work environment for all guests and staff.• Demonstrate and sell spa products.• Stock linens and operating supplies as needed.• Perform other job-related duties as assigned.• Complete services promptly in the time allotted while maintaining professional and courteous behavior to all guests and employees.• Work cohesively with additional hotel departments to meet customer needs.• Provide protection and safety to patrons and employees.• Properly greet and welcome each customer, every time.• Maintain knowledge of hotel, casino and outlets.• Assume ownership of positively influencing the guest experience.• Contact appropriate individuals or departments as necessary to resolve customer’s requests.• Welcome and acknowledge ALL guests according to standards set forth by Margaritaville Resort and Casino. (This includes non-hotel guests.)• Follow all company policies and procedures. (Both emergency and non-emergency.)• Must maintain a professional and clean appearance.• Maintain and develop a positive working relationship with fellow team members, management and executive staff.• Other duties as assigned.ADDITIONAL DUTIES/JOB DIMENSIONS:• Position may require sitting for extended periods of time or an entire shift.• Must be able to move, lift, carry, push, pull and place objects weighing up to 30 lbs.Regular attendance in conformance with the standards established by Margaritaville from time to time is essential to the successful performance of this position. Employee with irregular attendance will be subject to Margaritaville disciplinary action procedures up to and including termination.Due to the cyclical nature of the hospitality/entertainment industry, Employee may be required to work varying schedules to reflect the business needs of the property. This includes weekends and holidays on a 24 hour/7 day a week basis.Upon employment, all Employees are required to fully comply with Margaritaville policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.QUALIFICATION REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A combination of experience or training will be considered.EDUCATIONAL REQUIREMENTS:• High school diploma or equivalent.• Minimum of 1 year of experience required.• Possess the Licensing required for the State of Louisiana.• Previous experience working in a similar resort setting preferred.LANGUAGE SKILLS:• Fluent English language skills, both verbal and in writing.• A second language is not required, but is an advantage.OTHER SKILLS AND ABILITIES:• Ability to obtain the appropriate work authorization per local, state, federal, and gaming regulations. PHYSICAL DEMANDS:• Performance of work provides standing and walking for extended periods of time.• Casino environment exposed to all temperatures, dust, fumes, bright light, and smoke with the above average noise levels.• Bending and lifting up to 30 pounds.WORK ENVIROMENT:• Subject to moderate ambient noise level.• Able to withstand/work in a high smoking environment.• Performance of work provides standing and walking for extended periods of time.• Casino environment exposed to all temperatures, dust, fumes, bright light, and smoke with the above average noise levels.Exposed to weather conditions and prevalent temperature changes, works indoors and outdoors throughout shift. May be asked to attend meetings at offsite location
Job ID
2020-74753
Position Type
Regular Full-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Mixes alcoholic drinks according to the recipe standard of Riverview. Must have extensive knowledge of all liquor, beer, and wine offerings.- Interacts with beverage servers and guests in a friendly and enthusiastic manner.- Rings all drinks into P.O.S. system.- Checks liquor cabinets and cooler for stock pars. Accurately fills out par lists for supervisor’s input.- Keeps bar and surrounding work area clean, organized, well-stocked, and presentable.- Acts as an ambassador to the Resort through engaging and gregarious personality.- Interacts with employees and guests in professional and consistent manner to solicit feedback on operations and execution of service delivery.- Completes related job duties assigned by supervisor.- Ensures that outlet is maintained and clean during all periods of operation.- Ensures that all sequences of service guidelines are done in the required format.
Job ID
2020-75320
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Creates a positive guest experience. Smiles, and is helpful and friendly at all times.- Answers questions, takes responsibility to get answers, and anticipates our guests’ needs and problems.- Greets guest(s) cordially when seated at a table.- Assists guest(s) in any way possible to ensure customer satisfaction.- Adheres to sanitation rules and regulations.- Keeps station stocked with necessary supplies at all times. Maintains inventory of paper goods by keeping shelves organized and notifying Supervisor of need.- Conducts any other related duties as assigned by Supervisor.- Clears and wipes tables and chairs. Wipes down side stations.- Assists servers in resetting their tables as needed.- Breaks down bus pans at dish machine area.- Sorts all items.- Spot sweeps buffet for food debris.- Attends daily pre?shift meeting to communicate business volume, entertainment schedule, and Marketing information to employees.- Provides harmonious working environment while being sensitive to the needs of the employees and the guests.- Ensures that outlet is maintained and clean during all periods of operation.
Job ID
2020-74614
Position Type
Regular Part-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Develops and implements all Margaritaville Casino Resort Bossier City Guest Satisfaction Standards to all guests and all fellow employees.- Must be entertaining and interact with guests when working on the line.- Attends departmental orientation prior to beginning work in the department.- Creates a positive guest employee experience. Smiles, and is helpful and friendly.- Answers questions, takes responsibility to get answers, and anticipates our guests’ needs and problems.- Execution of all food production as determined by the Sous Chef through production sheets.- Practices a “clean as you go” work ethic and utilize proper food handling techniques (i.e., wearing plastic gloves and proper uniform, including hat and clean kitchen towels).- Prepares the proper amounts of food as requested by the Sous Chef.- Conducts self in a highly professional manner at all times.- Communicates with Stewards on all equipment cleaning needs.- Handles any special request made by the Sous Chef or external guest.- Maintains Margaritaville Casino’s food quality specifications as determined by the standard recipe.- Maintains a waste-free department by controlling production and utilizing returned food.- Responsible for the cleanliness of immediate work area and the process walk-in cooler.- Completes attendance of Serv-Safe class if offered.- Cuts, dices, and chops various food products.- Using recipes, creates sauces, stocks, and pizza dough.- Be aware of rotation and sanitation guidelines.- Organizes and clean coolers, storerooms, and freezers as necessary.- Ability to grill items to specific temperatures.- Must work on prep and “mise en place” items when not working on the line.- Needs to understand the fundamentals of house made dough from proofing to working on finished product, rounding, etc.- Ability to work a brick oven, stretch dough, top pizza, and cook pizza in oven.- Ability to help fellow employees accomplish their goals when possible.- Must attend all mandatory classes and meetings as scheduled.- Ability to follow all recipes and plating pictures without deviation unless requested by the guest.- Portion controls various items using scales and other dry and wet measuring techniques.
Job ID
2020-75096
Position Type
Regular Full-Time
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
JOB OVERVIEW: To provide prompt, professional and friendly service to our guests. Maintain the area clean, fully stocked. And adhere to all policies and procedures. Directly responsible for keeping the tables bussed, and restocked at all times, assist the waiters in designated station and as requested by management. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, a employee must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions. Create a positive guest experience. Smile, be helpful and friendly at all times Answer questions, take responsibility to get answers and anticipate our guest's needs and problems. Greet guest(s) cordially when seated at a table. Assists guest(s) in any way possible to ensure customer satisfaction. Adhere to sanitation rules and regulations. Keep station stocked with necessary supplies at all times. Maintain inventory of paper goods by keeping shelfs organized and notifying Supervisor of need. Conduct any other related duties as assigned by Supervisor. Clear and wipe tables and chairs. Wipe down side stations. Assist servers in resetting their tables at all times. Breakdowns bus pans at dish machine area. Sorts all items. Spot swipes buffet for food debris. Attend daily pre‑shift meeting to communicate business volume, entertainment schedule, and Marketing information to inform employees. Provide harmonious working environment while being sensitive to the needs of the employees and the guests. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee is occasionally required to sit; climb stairs, reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  WORK ENVIROMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and heat/cigarette smoke. The noise level in the work environment is usually moderate. - Exposed to weather conditions and prevalent temperature changes are possible. - Subject to moderate ambient noise level. - Able to withstand/work in a high smoking environment.   UNIFORM & HYGIENE STANDARDS- Crew members must be in complete uniform at the start of pre-shift.- Uniforms must be clean, neatly pressed, and in good repair.- All male crew members must have their shirts tucked in with a belt & suspenders worn.- Bartenders and bar backs should have on solid black work or tennis shoes. No color allowed including, colored labels/brand marks. - All crew members have been issued uniforms by wardrobe. If the uniforms start to look unprofessional or in bad repair the crew members should go to wardrobe for a replacement. They must obtain a wardrobe authorization form from supervisor. - Company issued badge must be worn at all times while on property. - Crew members must have their valid ABO and LACT with them every shift.- No lip, nose rings or facial piercings with the exception of the ears.- No tongue rings.- No gum chewing is allowed while in uniform or on duty.- Crew members are responsible with keeping up with their assigned MICROS card.- No offensive tattoos.- Earrings must be no larger than a half dollar.
Job ID
2020-75586
Casino Property
Margaritaville Resort Casino
Job Locations US-LA-Bossier City
- Employee will attend all daily pre-shift meetings to understand daily chef specials, wine pairing, and any other information such as special guest requests and reservation list for evening’s shift.- Employee will, with prescribed questions, ascertain guests’ agenda for the evening suggestively recommending appetizer, dinner, liquor, beer, and wine selections.- Employee will check his/her section for cleanliness, spotless tabletop glass, and silverware.- Employee will use POS system to accurately account for all consumed food and beverage per guest.- Accurately delivers to all guests the items ordered.- Assists other employees in food and beverage delivery.- Attends required Quality & Training classes from HR or Training Department.- Anticipates our guests’ needs at all times.- Attends all meetings as scheduled by Director or Manager.- Provides harmonious working environment while being sensitive to the needs of the employees and the guests.- Interacts with employees and guests in professional and consistent manner to solicit feedback on operations and execution of service delivery.- Ensures that outlet is maintained and clean during all periods of operation.- Ensures that all sequences of service guidelines are done in the required format.
Job ID
2020-74726
Position Type
Regular Part-Time
Casino Property
Margaritaville Resort Casino

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