Penn National Gaming, Inc.

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Job Locations US-MS-Vicksburg
Guest Service RequirementOur philosophy at Ameristar Vicksburg is to proudly deliver a quality customer experience in a fun and friendly atmosphere, while working together to provide our team members with personal and professional growth opportunities.  Because of this philosophy, it is critical that all team members understand the importance of excellent guest service.  All of our positions, whether corporate, back of house, management, or front of house require a friendly persona and a willingness to interact and provide fun, professional and friendly guest service.  Guests are not our only customers; fellow team members are our internal customers as well.  By joining the Ameristar team, you are committing yourself to these values and acknowledging your dedication to providing excellent guest service for our guests and our internal team, at all times.Safety Requirement:Safety is a core value at Ameristar Vicksburg. The ability to work safely and prevent personal injury is a key job requirement of every position.  Each Team Member is also expected to be committed to the safety of fellow Team Members and our guests and demonstrate that commitment through daily actions. Position SummaryMaintain the orderly and efficient operation of the key departments through the performance of office duties and assistance to the key leaders in Food and Beverage, Casino Operations, and other departments as deemed necessary. Maintain the orderly and efficient operation of key Operations Departments through the performance of office duties and provide daily assistance to the Director of F&B, Director of Casino Operations, Executive Chef and other key leaders as deemed necessary. Ensure the office operates in accordance with Company and Corporate guidelines.  Coordinate and communicate daily with Operations Leaders to ensure they are kept up-to-date on daily occurring operational issues and assistance of other duties as assigned.   Duties and Responsibilities - Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.- Adhere to established department and property policies and procedures regarding guest service standards.- Coordinate calendar commitments with the Operations leaders on a daily basis.- Monitor critical dates and inform Operations leaders of upcoming deadlines.- Perform word processing tasks, filing, and copying as directed by the Operations leaders.- Must maintain the strictest confidence of any and all confidential information.- Correlate meetings and correspondence.- Maintain files for the assigned operations department.- Oversees the Operations departments and Kronos.- Responsible for the accurate record keeping for all Operations team members personnel files.- Perform weekly supply inventories and requisition the minimum amount of supplies required to keep the office running.- Track Team Members attendance in accordance with approved attendance tracking system for key operations department- Maintain a courteous and professional manner, which reflects credit, and encourage others to do the same.- All other duties as assigned.
Job ID
Casino Operations
Casino Property
Ameristar Vicksburg

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