Penn National Gaming, Inc.

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Job Locations US-MO-St. Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Familiar with restaurant food menu, including description, price, add-ons, and beverages.- Gives cash refunds or Credit memorandums as directed by Supervisor/Manager.- Coordinates and controls the flow of the restaurant. - Assigns stations to servers and bus persons.- Supervises the restaurant in the absence of the Restaurant Supervisor/Manager. - Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required.- Resolves service issues according to established guidelines.- Ensures dining and serving areas are set up and maintained according to standard.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Answers telephone in a professional manner.- Maintains strict confidentiality in all company matters.
Job ID
2021-77886
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
River City
Job Locations US-MO-St. Louis
- Operates assigned bank or window according to procedure.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes all job-related paperwork as approved in the internal Control Submission.- Assists with the NRT kiosk as needed in relation to emptying or filling the units.- Participates in and attends meetings as requested.- Completes Currency Transaction Reports as required by law.- Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid.- Maintains a clean, well-organized work area and environment.- Maintains strict confidentiality in all company matters.
Job ID
2021-77817
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
River City
Job Locations US-MO-St. Louis
- Operates assigned bank or window according to procedure.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes all job-related paperwork as approved in the Internal Control Submission.- Assists with the NRT kiosk as needed in relation to emptying or filling the units.- Participates in and attends meetings as requested.- Completes Currency Transaction Reports as required by law.- Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid.- Maintains a clean, well-organized work area and environment.- Maintains strict confidentiality in all company matters.
Job ID
2020-75164
Position Type
Regular Part-Time
Category
Accounting & Finance
Casino Property
River City
Job Locations US-MO-St. Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur.- Cleans up any biohazardous materials according to established guidelines.- Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment.- Replaces toilet tissue and refills paper towel dispensers.- Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates.- Cleans all escalators and elevators.- Knows where all facilities in the casino are located.- Straightens chairs as needed.- Removes glasses, cups, paper, and debris from all assigned areas, per procedure.- Adheres to all regulatory, departmental, and company policies and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-77337
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
River City
Job Locations US-MO-St. Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Responsible for the collection, counting, sorting, and wrapping of currency.- Participates in the transfer of currency off the floor.- Transports the currency to the restricted area for counting.- Ensures key control procedures are followed.- Responsible for operating currency counters, adding machines, and other Auditing functions.- Completes daily maintenance of all Count Room equipment as well as cleaning of Count Room.- Works professionally with other departments as needed to complete tasks.- Ensures company assets are properly accounted for and secured.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-77874
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
River City
Job Locations US-MO-St. Louis
The classes will be held from 4:00 pm to midnight, Thursday through Monday. - Attends Dealer School for the duration of the school while having satisfactory attendance according to Hollywood Casino St. Louis  local Attendance policy.- Provides accurate and efficient dealing at assigned table game. - Follows game procedures when dealing (Poker – or  Blackjack, Craps, Roulette, Poker, Baccarat,)  and any other form or variation of table games. - Provides prompt, courteous and accurate dealing at assigned table(s).- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position.- Performs accurate chip and cash transactions according to established policies.- Maintains game security and protects company assets at all times.  - Assists guests and/or trainers in understanding the rules and ensures adherence to established policies and procedures.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Performs all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.**Please note this is not a toked position, as this position would only be working in a training facility.  Participation and selection for Dealing School does not guarantee future offers of employment**
Job ID
2020-76923
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
River City
Job Locations US-MO-St. Louis
- Responsible for directing the overall operations and staff of the department including Database, Advertising, Promotions, Social, Entertainment Public Relations, and Casino Marketing. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in all areas of responsibility.- Develops and implements annual marketing plan for the property that supports the overall brand strategy for the company.- Responsible for assessing, anticipating and reacting to the competitive marketplace in regard to marketing strategies, programs, campaigns, and promotions. - Builds long term relationships with customers to strengthen the brand value.- Ensures that scheduling is done in an effective and efficient manner to support all marketing initiatives while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Ensures effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    - Ensures coordination with IT to ensure all resources are available to run programs. - Expertise with all company Brand programs and systems and provides input to improve Brand direct marketing efforts.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-77049
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
River City
Job Locations US-MO-St. Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection.- Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75325
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
River City
Job Locations US-MO-St. Louis
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.- Performs all duties in a quiet and orderly manner.- Assists the House Person with department projects, as needed.- Maintains strict confidentiality in all company matters.
Job ID
2021-77716
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
River City
Job Locations US-MO-St. Louis
- Provides friendly and efficient service to guests during check in/check out procedures.- Makes and confirms reservations and assists guests with problems or questions.- Obtains information necessary to guarantee rooms (e.g., identification, credit card verification, etc.).- Performs Front Desk, Call Center, and other hotel-related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.- Maximizes resort revenues by selling reservations based on predetermined rate strategies.- Accurately enters all reservations into the computer system according to departmental policy and procedure.- Provides information to guests regarding local services and events.- Assists the Player Development team with all reservations and requests.- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.- Remains current on all casino activities and assists guests with all inquiries.- Answers phone and assists with clerical tasks.- Ensures that rooms are clean prior to issuing keys.- Receives cash, checks, credit cards, and comps in payment, obtaining proper approval and authorization.- Maintains an operating bank, renders bills, and issues change.- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.- Responsible for the control of safe deposit transactions.- Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.- Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-77161
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
River City
Job Locations US-MO-St. Louis
- Provides friendly and efficient service to guests during check in/check out procedures.- Makes and confirms reservations and assists guests with problems or questions.- Obtains information necessary to guarantee rooms (e.g., identification, credit card verification, etc.).- Performs Front Desk, Call Center, and other hotel-related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.- Maximizes resort revenues by selling reservations based on predetermined rate strategies.- Accurately enters all reservations into the computer system according to departmental policy and procedure.- Provides information to guests regarding local services and events.- Assists the Player Development team with all reservations and requests.- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.- Remains current on all casino activities and assists guests with all inquiries.- Answers phone and assists with clerical tasks.- Ensures that rooms are clean prior to issuing keys.- Receives cash, checks, credit cards, and comps in payment, obtaining proper approval and authorization.- Maintains an operating bank, renders bills, and issues change.- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.- Responsible for the control of safe deposit transactions.- Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.- Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-77714
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
River City
Job Locations US-MO-St. Louis
POSITION SUMMARYThe team member in this position is responsible for providing superior service to both the internal and external customer.   The team member is also responsible for housekeeping functions on assigned shift to ensure the cleaning and upkeep of hotel rooms according to established standards. JOB DUTIES AND RESPONSIBILITIES(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)- Provide superior customer service- Stocks housekeeping supplies and linen.- Responsible for delivering housekeeping related items to guest rooms.- Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest.- Reports all maintenance needs and service issues.- Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays- Perform deep cleaning tasks and special projects (for example: mattress flipping, furniture moves, etc.), as needed- Perform other duties as assigned by leadership.
Job ID
2020-76383
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
River City
Job Locations US-MO-St. Louis
This position will be located at either our Corporate Las Vegas, NV Office, Corproate Wyomissing, PA Office, or remotely from one of our property locations.  SUMMARYThe Internal and Digital Communications Brand Designer is responsible for accurately displaying the Company’s culture and internal branding initiatives through multi-media channels, including print, digital, video and large-scale design. This role is also responsible for partnering with the Talent Acquisition Team and Property HR Leaders to ensure brand alignment and consistency, while championing Company employer branding efforts.  *Submitted portfolio should include a variety of media and formats: print, digital, video and written samples. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Serves as subject matter expert and provides support on Company’s Corporate internal digital strategy (editorial content calendar, creative content, branding).- Responsible for creating and maintaining Company’s internal brands companywide. Actively develops and enforces visual consistency across all communications and channels.- Serves as the design editor and copy contributor for monthly companywide newsletter and any other internal documents. This includes but not is limited to proofing, copywriting, writing original content, etc.- Continuously identifies new and innovative methods of digital content delivery.  Develops roll out strategy for use of new methods and trains team accordingly. - Develops, drives, and executes employer branding initiatives according to established guidelines for all property brands across the Company. - Partners with Company Leaders and internal stakeholders to create and develop original design content that is aligned with Company and internal branding.- Develops and executes original designs from concept through final production.- Designs, develops, and executes social recruitment campaigns in partnership with internal stakeholders to improve presence on social media for recruitment efforts.  Makes suggestions for improvement as needed.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75978
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
River City
Job Locations US-MO-St. Louis
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75768
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
River City
Job Locations US-MO-St. Louis
- Adheres to established departmental and property policies and procedures regarding guest service standards.- Responsible for the repair, maintenance, and general operating condition of slot machines.- Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance.- Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance.- Utilizes shop machines to fabricate standard or routine parts.- Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either.- Responsible for the machine initial fills.- Assists in jackpot payouts and the verification process.- Responsible for the inspection, installation, and removal of slot machines.- Maintains player-tracking system and EZ Pay equipment.- Responsible for troubleshooting system-related problems.- Responsible for completing all regulatory and company operational logs/forms correctly (e.g., slot machine meter logs, parts logs, conversion forms, etc.).- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75511
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
River City
Job Locations US-MO-St. Louis
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Prepares and follows audit programs to conduct audits.- Performs detail testing of source documents to ensure compliance with requirements of Internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Performs observations and analysis of departmental procedures to ensure compliance and operational efficiencies are consistent with pre-established guidelines.- Recommends and implements alternative procedures to enhance operations.- Recommends improvements to procedures, operational efficiencies and continued compliance.- Identifies weaknesses in audit findings and recommends solutions.- Completes audit files with working papers referenced to the audit programs.- Liaises with external auditors to communicate information and resolve problems.- Presents audit issues to Manager for the development of reports and recommendations.- Maintains audit files, ensures files contain planning memos, programs and reports and follows up to ensure audit recommendations have been followed.- Analyzes data obtained for evidence of deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations and management plans, policies or procedures.- Assists in planning the theory and scope of audits and related audit programs.- Serves as lead of Internal Auditors in the field as needed.- Develops and recommends alternative procedures to enhance operations.- Completes audit files with working papers referenced to the audit program.- Reviews staff audit files and makes corrections as needed.  Makes recommendations on improvements based upon findings.- Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2020-77328
Position Type
Regular Full-Time
Category
Hidden (18191)
Casino Property
River City
Job Locations US-MO-St. Louis
- Adheres to departmental and company policies and procedures regarding customer service standards.- Conducts timely first level analysis to determine problems and potential resolutions while providing Help Desk phone and on-site support for requests related to hardware, software, network connectivity, and application issues. - Consults with end users to determine hardware, software, or system function setups.- Ensures customer satisfaction by responding to service requests in a timely, accurate, and professional manner.- Analyzes, documents, and tests computer systems or programs for purpose of troubleshooting/resolution.- Maintains understanding of multiple platforms and relevant applications and service offerings to ensure accurate and timely resolution or escalation of issues. - Adheres to all departmental, property, company, and regulatory policies, procedures, and controls. - Acts as a representative of Technology Services to internal and external customers.- Maintains, configures, updates, and implements changes to software applications.- Assists with the installation and repair of various programs on computers.- Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-77866
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
River City
Job Locations US-MO-St. Louis
- Sweeps and vacuums carpeted areas. - Extracts or shampoos carpets on a scheduled basis. - Cleans all brass. - Assists regular shift team members in maintaining restrooms and casino floor. - Operates extractor equipment, floor scrubbers, shampoo machines, and polishing machines as well as special vacuum cleaners and scrubbers. - Carries out heavy duty detail cleaning of restrooms and locker rooms. - Moves office furnishings and items as directed. - Cleans interior and exterior windows above 6 feet off the ground as directed. - Maintains logs for equipment usage. - Assists with inventory of all stockroom items received from the warehouse to assure proper quantities and quality. - Responsible for the cleaning of all Housekeeping equipment. - Maintains cleaning supply inventory and identifies damaged bottles and/or drums for replacement. - Maintains strict confidentiality in all company matters.
Job ID
2021-77781
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
River City

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