Penn National Gaming, Inc.

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Job Locations US-MO-St. Louis
- Responsible for completing all day-to-day activities in work areas to maintain service, product quality and cashiering responsibilities in a sanitary, safe and effective manner.- Coordinate food orders to support timely and efficient delivery to each table.- Deliver food from the kitchen to the guest, explaining all items as they are presented.- Determine guest needs and suggest products to enhance service and meet sales goals.- Assists guests in the selection of their order and package guest orders according to established recipes and outlet standards. - Operate electronic cash register system to accurately and immediately account for payment transactions and transports monies to and from the main credit cage.- Clear and transport dishes and glassware from table to dishwashing area.- Wash dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand, and place in storage areas- Sort and remove trash, placing it in the designated pickup/receptacle area. Clean garbage cans with water or steam.- Clean, mop and sweep entire kitchen area.- Keep all areas clean & stocked -  Perform other duties as assigned by leadership
Job ID
2021-81104
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
River City Casino & Hotel
Job Locations US-MO-St. Louis
Housekeeping- Provide superior customer service- Stocks housekeeping supplies and linen.- Responsible for delivering housekeeping related items to guest rooms.- Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest.- Reports all maintenance needs and service issues.- Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays- Perform deep cleaning tasks and special projects (for example: mattress flipping, furniture moves, etc.), as needed- Perform other duties as assigned by leadership. EVS Attendant- Adheres to all departmental and property policies and procedures regarding guest service standards.- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur.- Cleans up any biohazardous materials according to established guidelines.- Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment.- Replaces toilet tissue and refills paper towel dispensers.- Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates.- Cleans all escalators and elevators.- Knows where all facilities in the casino are located.- Straightens chairs as needed.- Removes glasses, cups, paper, and debris from all assigned areas, per procedure.- Adheres to all regulatory, departmental, and company policies and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters
Job ID
2021-79686
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
River City Casino & Hotel
Job Locations US-MO-St. Louis
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-80706
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
River City Casino & Hotel
Job Locations US-MO-St. Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Familiar with restaurant food menu, including description, price, add-ons, and beverages.- Gives cash refunds or Credit memorandums as directed by Supervisor/Manager.- Coordinates and controls the flow of the restaurant.- Assigns stations to servers and bus persons.- Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.- Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required.- Resolves service issues according to established guidelines.- Ensures dining and serving areas are set up and maintained according to standard.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Answers telephone in a professional manner.- Maintains strict confidentiality in all company matters.
Job ID
2021-77886
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
River City Casino & Hotel
Job Locations US-MO-St. Louis
- Operates sound, lighting, and video equipment for all entertainment programs for the property. - Coordinates equipment operation with material presented, according to notations in script or instructions of performer. - Performs preventative maintenance and ensures equipment is in good working order; makes minor adjustments and repairs to equipment; logs repairs with proper documentation and notifies management when correction of major malfunctions is necessary. - Positions, installs, and connects equipment such as microphones, amplifiers, and lights. - installs, terminates, tests, and labels a variety of low voltage and AV-specific cable types: CAT5/6, coax, speaker wire, and sensors. - installs and properly supports a variety of AV components, including but not limited to video displays, projectors, screens, and speakers. - Assists with the installation and termination of AV equipment racks and automation control systems. - Performs start-up and basic debugging of AV and automation systems. - Maintains records and inventory of all cabling and equipment to ensure proper quantities for upcoming events. - Assists management in coordination of all performances and entertainment. - Maintains strict confidentiality in all company matters.
Job ID
2021-80857
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
River City Casino & Hotel
Job Locations US-MO-St. Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations. - Mixes drinks according to prescribed recipes.  - Keeps station stocked with all liquor, glasses, and accessories necessary.  - Maintains integrity of all financial controls and responsibilities. - Provides fast, friendly, professional, and responsive customer service to guests. - Maintains cleanliness of designated area. - ices and fills all non-alcoholic drinks for servers. - Provides work direction to assigned bar attendants. - Opens and closes bar according to established procedures. - Responsible for maintaining and balancing a cash drawer, Credit charges, and servers’ food transactions, including tips. - Resolves service issues according to established guidelines. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-80497
Position Type
On-Call
Category
Food & Beverage
Casino Property
River City Casino & Hotel
Job Locations US-MO-St. Louis
- Provides fast, friendly, professional, and responsive customer service to restaurant guests, restaurant staff, and culinary production team. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation).  - Suggests items to guests based on expressed guest preferences. - Resolves service issues according to established guidelines. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled, or required. - Operates and maintains equipment as required in accordance with established guidelines and safety procedures. - Completes assigned side work as directed. - Maintains strict confidentiality in all company matters.
Job ID
2021-80495
Position Type
On-Call
Category
Food & Beverage
Casino Property
River City Casino & Hotel
Job Locations US-MO-St. Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Assembles banquet room with proper linen and glassware as directed by supervisor.- Supplies and replenishes banquet/meeting rooms with clean glassware and fresh water.- Breaks down all banquet/meeting rooms upon conclusion of event.- Returns all equipment to its proper storage area.- Vacuums each room at conclusion of event.- Maintains established cleaning schedule of banquet space.- Prepares tableware for washing.- Collects all soiled pots and washes/restacks cleaned pots on shelves.- Responsible for removal of garbage and refuse.- Responsible for maintaining general cleanliness and appearance of banquet/meeting rooms.- Cleans and sanitizes all cooking equipment.- Adheres to regulatory, departmental, and company policies.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-79763
Position Type
On-Call
Category
Food & Beverage
Casino Property
River City Casino & Hotel
Job Locations US-MO-St. Louis
- Provides excellent guest service while making quality, hand-crafted beverages. - Responsible for educating guests about our premium coffees, teas, gelatos, and menu items. - Prepares and sells coffee drinks, such as espresso, café latte, and cappuccino, by following recipes and preparation techniques.  - Operates electronic cash register system to accurately and immediately account for transaction payments; transports monies to and from the main Credit cage. - Delivers guest orders. - Ensures guest satisfaction through food quality checks and responds to guest complaints. - Maintains equipment by following operating instructions, troubleshooting breakdowns, maintaining supplies, and performing cleaning and preventive maintenance. - Ensures a fresh and appealing display by keeping cases, shelves, and displays clean and well stocked, while continuously checking and ensuring freshness and quality of products. - Maintains a clean and welcoming dining room with attention to detail, sanitation, and safety. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-81162
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
River City Casino & Hotel
Job Locations US-MO-St. Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations.- Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary. - Maintains integrity of all financial controls and responsibilities.- Provides fast, friendly, professional, and responsive customer service to guests.- Maintains cleanliness of designated area.- ices and fills all non-alcoholic drinks for servers.- Provides work direction to assigned bar attendants.- Opens and closes bar according to established procedures.- Responsible for maintaining and balancing a cash drawer, Credit charges, and servers’ food transactions, including tips.- Resolves service issues according to established guidelines.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-80331
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
River City Casino & Hotel
Job Locations US-MO-St. Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations.- Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary. - Maintains integrity of all financial controls and responsibilities.- Provides fast, friendly, professional, and responsive customer service to guests.- Maintains cleanliness of designated area.- ices and fills all non-alcoholic drinks for servers.- Provides work direction to assigned bar attendants.- Opens and closes bar according to established procedures.- Responsible for maintaining and balancing a cash drawer, Credit charges, and servers’ food transactions, including tips.- Resolves service issues according to established guidelines.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-80332
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
River City Casino & Hotel
Job Locations US-MO-St. Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations.- Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary. - Maintains integrity of all financial controls and responsibilities.- Provides fast, friendly, professional, and responsive customer service to guests.- Maintains cleanliness of designated area.- ices and fills all non-alcoholic drinks for servers.- Provides work direction to assigned bar attendants.- Opens and closes bar according to established procedures.- Responsible for maintaining and balancing a cash drawer, Credit charges, and servers’ food transactions, including tips.- Resolves service issues according to established guidelines.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-79707
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
River City Casino & Hotel
Job Locations US-MO-St. Louis
- Provides prompt, courteous beverage refreshment service to casino guests. - Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks. - Keeps informed of continually changing promotional beverages, events, and services. - Maintains integrity of all financial controls and responsibilities. - interacts with guests and co-workers in a helpful, positive, professional, and friendly manner. - Serves tables in proper order of arrival with exceptions in common sense situations or as directed by supervisor. - Responsible for additional side work as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-81034
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
River City Casino & Hotel
Job Locations US-MO-St. Louis
- Responsible for supervising staff and the overall daily management of the Cage on a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.- Assists with guest inquiries while monitoring and applying service recovery within authorized levels.- Reviews and approves Cage documentation based on established levels of authorization.- Prepares/reviews currency transactions reports, in absence of Shift Manager, on assigned shift.- Verifies vault accountability at end of assigned shift.- Verifies Credit line availability, in absence of Shift Manager, on assigned shift.- Responsible for verification of main bank and window cashier drawers.- Responsible for authorizing checks.- Prepares customer deposit and safekeeping log.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-77981
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
River City Casino & Hotel
Job Locations US-MO-St. Louis
- Operates assigned bank or window according to procedure.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes all job-related paperwork as approved in the internal Control Submission.- Assists with the NRT kiosk as needed in relation to emptying or filling the units.- Participates in and attends meetings as requested.- Completes Currency Transaction Reports as required by law.- Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid.- Maintains a clean, well-organized work area and environment.- Maintains strict confidentiality in all company matters.
Job ID
2021-77817
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
River City Casino & Hotel
Job Locations US-MO-St. Louis
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Identifies and develops personal relationships with new and first time guests.- Provides personal service to assigned ViP players, issuing complimentaries based on player ratings as needed.- Contacts guests personally and/or sends correspondence to invite them to enjoy amenities and/or to special events.- Hosts outside entertainment for our guests, such as professional sporting events, dinners, and theaters.- Promotes casino events via telemarketing and other communication.- Communicates constantly with Casino Operations and other team members.- Follows all safety rules.- Adheres to departmental quality standards.- Maintains compliance with the Missouri Gaming Commission rules and standards, the company's internal Controls, and Sarbanes-Oxley requirements.- Works within the guidelines established by the company.- Other duties as assigned.
Job ID
2021-81261
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
River City Casino & Hotel
Job Locations US-MO-St. Louis
- Responsible for assisting in the training, implementation, and enforcement of the property SARC/Title 31 and Responsible Gaming compliance programs.- Coordinates regulatory activities to provide optimum support to all departments and manager.- Processes renewal submissions for the Missouri Gaming Commission.- Maintains organized set of detailed records and files to document transactions.- Assists in compilation of reports for the Missouri Gaming Commission and assists in submission of necessary paperwork on behalf of manager, as needed.- Responsible for tracking and maintaining Missouri Gaming Commission approval documentation for any property matters.- Performs research, as necessary, for tasks ranging from small daily projects and questions to large-scale implementation procedures; reports findings to manager.- Assists in Audit of Self-Exclusion program, as necessary.- Maintains necessary compliance logs and ensures they are updated.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Assists manager with administrative duties, as needed.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Assists in Audit of Responsible Gaming, CTR, and SARC and/or Title 31 programs, in accordance with property’s established compliance guidelines. - Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80852
Position Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk
Casino Property
River City Casino & Hotel
Job Locations US-MO-St. Louis
- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.- Maintains strict confidentiality in all company matters.
Job ID
2021-80007
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
River City Casino & Hotel
Job Locations US-MO-St. Louis
- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.- Maintains strict confidentiality in all company matters.
Job ID
2021-79311
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
River City Casino & Hotel
Job Locations US-MO-St. Louis
- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.- Maintains strict confidentiality in all company matters.
Job ID
2021-79312
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
River City Casino & Hotel

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