Penn National Gaming, Inc.

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Job Locations US-MO-St. Louis
#NAME?
Job ID
2020-76414
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
River City
Job Locations US-MO-St. Louis
- Provides excellent guest service while making quality, hand-crafted beverages.- Responsible for educating guests about our premium coffees, teas, gelatos, and menu items.- Prepares and sells coffee drinks, such as espresso, café latte, and cappuccino, by following recipes and preparation techniques. - Operates electronic cash register system to accurately and immediately account for transaction payments; transports monies to and from the main credit cage.- Delivers guest orders.- Ensures guest satisfaction through food quality checks and responds to guest complaints.- Maintains equipment by following operating instructions, troubleshooting breakdowns, maintaining supplies, and performing cleaning and preventive maintenance.- Ensures a fresh and appealing display by keeping cases, shelves, and displays clean and well stocked, while continuously checking and ensuring freshness and quality of products.- Maintains a clean and welcoming dining room with attention to detail, sanitation, and safety.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-76032
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
River City
Job Locations US-MO-St. Louis
- Operates assigned bank or window according to procedure.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes all job-related paperwork as approved in the Internal Control Submission.- Assists with the NRT kiosk as needed in relation to emptying or filling the units.- Participates in and attends meetings as requested.- Completes Currency Transaction Reports as required by law.- Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid.- Maintains a clean, well-organized work area and environment.- Maintains strict confidentiality in all company matters.
Job ID
2020-75164
Position Type
Regular Part-Time
Category
Players Services/Cage
Casino Property
River City
Job Locations US-MO-St. Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur.- Cleans up any biohazardous materials according to established guidelines.- Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment.- Replaces toilet tissue and refills paper towel dispensers.- Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates.- Cleans all escalators and elevators.- Knows where all facilities in the casino are located.- Straightens chairs as needed.- Removes glasses, cups, paper, and debris from all assigned areas, per procedure.- Adheres to all regulatory, departmental, and company policies and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75696
Position Type
Regular Full-Time
Category
Hidden (410164)
Casino Property
River City
Job Locations US-MO-St. Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur.- Cleans up any biohazardous materials according to established guidelines.- Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment.- Replaces toilet tissue and refills paper towel dispensers.- Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates.- Cleans all escalators and elevators.- Knows where all facilities in the casino are located.- Straightens chairs as needed.- Removes glasses, cups, paper, and debris from all assigned areas, per procedure.- Adheres to all regulatory, departmental, and company policies and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75763
Position Type
Regular Part-Time
Category
Building Grounds
Casino Property
River City
Job Locations US-MO-St. Louis
#NAME?
Job ID
2020-76439
Position Type
Regular Full-Time
Category
Count Team
Casino Property
River City
Job Locations US-MO-St. Louis
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection.- Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75325
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
River City
Job Locations US-MO-St. Louis
- Provides friendly and efficient service to guests during check in/check out procedures.- Makes and confirms reservations and assists guests with problems or questions.- Obtains information necessary to guarantee rooms (e.g., identification, credit card verification, etc.).- Performs Front Desk, Call Center, and other hotel-related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.- Maximizes resort revenues by selling reservations based on predetermined rate strategies.- Accurately enters all reservations into the computer system according to departmental policy and procedure.- Provides information to guests regarding local services and events.- Assists the Player Development team with all reservations and requests.- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.- Remains current on all casino activities and assists guests with all inquiries.- Answers phone and assists with clerical tasks.- Ensures that rooms are clean prior to issuing keys.- Receives cash, checks, credit cards, and comps in payment, obtaining proper approval and authorization.- Maintains an operating bank, renders bills, and issues change.- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.- Responsible for the control of safe deposit transactions.- Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.- Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75764
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
River City
Job Locations US-MO-St. Louis
- Provides friendly and efficient service to guests during check in/check out procedures.- Makes and confirms reservations and assists guests with problems or questions.- Obtains information necessary to guarantee rooms (e.g., identification, credit card verification, etc.).- Performs Front Desk, Call Center, and other hotel-related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.- Maximizes resort revenues by selling reservations based on predetermined rate strategies.- Accurately enters all reservations into the computer system according to departmental policy and procedure.- Provides information to guests regarding local services and events.- Assists the Player Development team with all reservations and requests.- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.- Remains current on all casino activities and assists guests with all inquiries.- Answers phone and assists with clerical tasks.- Ensures that rooms are clean prior to issuing keys.- Receives cash, checks, credit cards, and comps in payment, obtaining proper approval and authorization.- Maintains an operating bank, renders bills, and issues change.- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.- Responsible for the control of safe deposit transactions.- Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.- Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75339
Position Type
Regular Part-Time
Category
Hotel Operations/Retail
Casino Property
River City
Job Locations US-MO-St. Louis
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.- Performs all duties in a quiet and orderly manner.- Assists the House Person with department projects, as needed.- Maintains strict confidentiality in all company matters.
Job ID
2020-75005
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
River City
Job Locations US-MO-St. Louis
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.- Performs all duties in a quiet and orderly manner.- Assists the House Person with department projects, as needed.- Maintains strict confidentiality in all company matters.
Job ID
2020-75765
Position Type
Regular Part-Time
Category
Housekeeping/EVS
Casino Property
River City
Job Locations US-MO-St. Louis
POSITION SUMMARY The team member�In thIs posItIon Is responsIble for provIdIng superIor servIce to both the Internal and external customer.�� The team member�Is also responsIble for housekeepIng functIons on assIgned shIft to ensure the cleanIng and upkeep of hotel rooms accordIng to establIshed standards. � JOB DUTIES AND RESPONSIBILITIES (The followIng statements are Intended as general IllustratIons of the work In thIs job class and are not all-InclusIve for specIfIc posItIons.) - ProvIde superIor customer servIce - Stocks housekeepIng supplIes and lInen. - ResponsIble for delIverIng housekeepIng related Items to guest rooms. - AssIsts and responds to requests In a posItIve and tImely manner whIle provIdIng the hIghest level of qualIty servIce to the guest. - Reports all maIntenance needs and servIce Issues. - Perform tasks IncludIng, but not lImIted to, dustIng and polIshIng furnIture and fIxtures, vacuumIng, moppIng, sweepIng, shampooIng carpets, cleanIng/waxIng floors, removIng and dIsposIng of trash and emptyIng ashtrays - Perform deep cleanIng tasks and specIal projects (for example: mattress flIppIng, furnIture moves, etc.), as needed - Perform other dutIes as assIgned by leadershIp. �
Job ID
2020-76383
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
River City
Job Locations US-MO-St. Louis
POSITION SUMMARYThe team member in this position is responsible for providing superior service to both the internal and external customer.   The team member is also responsible for housekeeping functions on assigned shift to ensure the cleaning and upkeep of hotel rooms according to established standards. JOB DUTIES AND RESPONSIBILITIES(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)- Provide superior customer service- Stocks housekeeping supplies and linen.- Responsible for delivering housekeeping related items to guest rooms.- Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest.- Reports all maintenance needs and service issues.- Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays- Perform deep cleaning tasks and special projects (for example: mattress flipping, furniture moves, etc.), as needed- Perform other duties as assigned by leadership. 
Job ID
2020-75347
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
River City
Job Locations US-MO-St. Louis
• Provides assistance in all areas of HR, including employment, communication, team member events and record retention.• Maintains general office, front counter, lobby and lobby area ensuring that they are neat/clean, orderly and well stocked.• Handles Team Member questions/requests and escalate issues as appropriate to ensure prompt resolution.• Performs administrative duties, including maintaining Team Member records, data input and research; preparing reports; ordering office supplies, gaming licensing and renewals, etc.• Assists in coordinating Talent Audition and New Hire Orientation.• Maintains an upbeat & positive attitude as well as a professional, courteous and friendly demeanor with all Team Members, applicants and guests.• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. • Responsible for ensuring the compliance with all local, state, and federal regulations within area of responsibility and reporting potential issues to leadership.
Job ID
2020-76460
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
River City
Job Locations US-MO-St. Louis
This position will be located at either our Corporate Las Vegas, NV Office, Corproate Wyomissing, PA Office, or remotely from one of our property locations.  SUMMARYThe Internal and Digital Communications Brand Designer is responsible for accurately displaying the Company’s culture and internal branding initiatives through multi-media channels, including print, digital, video and large-scale design. This role is also responsible for partnering with the Talent Acquisition Team and Property HR Leaders to ensure brand alignment and consistency, while championing Company employer branding efforts.  *Submitted portfolio should include a variety of media and formats: print, digital, video and written samples. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Serves as subject matter expert and provides support on Company’s Corporate internal digital strategy (editorial content calendar, creative content, branding).- Responsible for creating and maintaining Company’s internal brands companywide. Actively develops and enforces visual consistency across all communications and channels.- Serves as the design editor and copy contributor for monthly companywide newsletter and any other internal documents. This includes but not is limited to proofing, copywriting, writing original content, etc.- Continuously identifies new and innovative methods of digital content delivery.  Develops roll out strategy for use of new methods and trains team accordingly. - Develops, drives, and executes employer branding initiatives according to established guidelines for all property brands across the Company. - Partners with Company Leaders and internal stakeholders to create and develop original design content that is aligned with Company and internal branding.- Develops and executes original designs from concept through final production.- Designs, develops, and executes social recruitment campaigns in partnership with internal stakeholders to improve presence on social media for recruitment efforts.  Makes suggestions for improvement as needed.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75978
Position Type
Regular Full-Time
Category
Human Resources
Casino Property
River City
Job Locations US-MO-St. Louis
- Adheres to all departmental and property polIcIes and procedures regardIng guest servIce standards. - Handles large amounts of money and maIntaIns accountabIlIty over assIgned bank. - MonItors and coordInates actIvItIes of Cage personnel when a member of management Is not present; assIsts In traInIng new and exIstIng employees. - ResponsIble for protectIng and preservIng the master bank assets IncludIng accountIng for, documentIng, and verIfyIng the accuracy of all IncomIng and outgoIng currency, coIn, tokens, chIps, cash, vouchers, TITO tIckets, coupons, checks, jackpot slIps, bank deposIts, and other monetary unIts. - Works wIth credIt customers to ensure they are provIded wIth prompt, courteous, and frIendly servIce; records casIno credIt Issuances and redemptIons for the day. - Performs verIfIcatIon, reconcIlIatIon, and balancIng functIons IncludIng draftIng, completIng, sIgnIng, or otherwIse preparIng any necessary documentatIon. - VerIfIes Count Room drops as a blInd count IncludIng verIfIcatIon of each strap or brIck, clIp, and tokens counted. - VerIfIes and processes all bagged tokens that requIre scalIng and taggIng. - Prepares and processes CashIer and CasIno Banker exchanges. - Attends all departmental and company traInIng programs or meetIngs as dIrected. - Adheres to all departmental, property, and company polIcIes and procedures. - Meets all departmental or company deadlInes IncludIng the tImely completIon of drops. - Adheres to all gamIng laws and regulatIons. - MaIntaIns communIcatIon wIth all departments, team members, and guests to ensure posItIve experIences. - Performs all other related and compatIble dutIes as assIgned. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-76133
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
River City
Job Locations US-MO-St. Louis
Under general supervision, responsible for contributing to the entertaining atmosphere at River City Casino by greeting and interacting with guests in a friendly manner, while providing guests with change and slot services (The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions).- Deliver internal and external guest service the Penn National Gaming way. - Always exhibit a friendly and approachable demeanor. - Be polite and courteous when speaking with guests and team members. - Look for and act upon opportunities to assist guests and team members. - Be sincere and genuine during all interactions. - Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions- Assists in watching slot play, resolves problems and promotes compliance with slot procedures and rules while insuring slot security and reporting on specific play or problems as required.-  Respond to the needs of guests, and accurately handle guests’monetary transactions; has the resiliency to deal with difficult customers.-  Pay and verify jackpots on slot machines according to established procedures.-  Proactively promote the myChoice card program; understand current card benefits and information and presents program to customers.-  Accurately maintains and control money flow during shift with customers and employees.-  Assists in training new personnel and customer booth trainees as needed.-  Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed and resolved.-  Other duties as assigned by Supervisor.  
Job ID
2020-76198
Position Type
On-Call
Category
Casino Operations
Casino Property
River City
Job Locations US-MO-St. Louis
- Adheres to established departmental and property policies and procedures regarding guest service standards.- Responsible for the repair, maintenance, and general operating condition of slot machines.- Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance.- Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance.- Utilizes shop machines to fabricate standard or routine parts.- Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either.- Responsible for the machine initial fills.- Assists in jackpot payouts and the verification process.- Responsible for the inspection, installation, and removal of slot machines.- Maintains player-tracking system and EZ Pay equipment.- Responsible for troubleshooting system-related problems.- Responsible for completing all regulatory and company operational logs/forms correctly (e.g., slot machine meter logs, parts logs, conversion forms, etc.).- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75511
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
River City

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