Penn National Gaming, Inc.

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Job Locations US-LA-Harvey
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides prompt, courteous beverage refreshment service to casino guests. - Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks. - Keeps informed of continually changing promotional beverages, events, and services. - Maintains integrity of all financial controls and responsibilities. - interacts with guests and co-workers in a helpful, positive, professional, and friendly manner. - Resolves service issues according to established guidelines. - Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2020-77586
Position Type
On-Call
Category
Food & Beverage
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides prompt, courteous beverage refreshment service to casino guests. - Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks. - Keeps informed of continually changing promotional beverages, events, and services. - Maintains integrity of all financial controls and responsibilities. - interacts with guests and co-workers in a helpful, positive, professional, and friendly manner. - Resolves service issues according to established guidelines. - Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2020-77408
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.- Maintains strict confidentiality in all company matters.
Job ID
2020-77025
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection.- Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-77259
Position Type
On-Call
Category
Casino Operations
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2020-77256
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2020-77258
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
We are currently looking for energetic and outgoing candidates to enroll in Free Dealer School- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information toanyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, andInternal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection.- Ensures appropriate game pace for all players.Responsible for learning and being familiar with the property’s other gaming and entertainment/serviceactivities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters. 
Job ID
2021-77862
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Adheres to and enforces compliance with all regulations established by Louisiana State Police Gaming Division, United States Coast Guard, ABS Consulting, and other applicable agencies pertaining to riverboat gaming and vessel operations while adhering to the policies and procedures set forth by Boomtown Casino New Orleans.- Conducts routine inspections and monitors all systems of the vessel; notes and corrects any discrepancies.- Executes all task as assigned by Engineer-In-Charge.- Completes maintenance and repair tasks on the vessel.- Monitors all equipment and systems onboard the vessel.- Ensures that all vessel machinery is maintained in a high state of readiness and that all systems are operational; notifies Engineer-In-Charge of necessary repairs.- Maintains departmental records, logs, and other necessary paperwork as well as Engineering log to record pertinent data according to departmental policy.- Ensures compliance with OSHA standards and regulations, as well as state, local, and federal ordinances.- Participates in and contributes toward the initiatives established for Marine Operations.- Maintains strict confidentiality in all company matters.
Job ID
2020-76038
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget Initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. � Ensures customer service standards are followed by all team members and addresses Issues as they arise. � - Assists with guest Inquiries while monitoring and applying service recovery within authorized levels. - Assists in acquisition of new players through the continuous promotion of the �my choice� card program and the special benefits of card membership. - Monitors operation supply Inventory on assigned shift. Notifies manager of Issues. - Reviews and approves Cage documentation based on established levels of authorization in absence of Shift Manager. - Prepares/reviews currency transactions report in absence of Shift Manager on assigned shift. - Verifies vault accountability at end of assigned shift. - Verifies credit line availability in absence of Shift Manager on assigned shift. - Responsible for verification of Main Bank and window Cashier drawers. - Authorizes checks. - Prepares customer deposit and safekeeping log. - Responsible for ensuring regulatory compliance within area of authority and reporting potential Issues to management. - Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork Is completed and reported in accordance with established compliance �procedures. �� - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-76745
Position Type
Regular Full-Time
Category
Hidden (8743)
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Reports to the Assistant Captain of the Watch any violations of USCG regulations, Louisiana Gaming Commission regulations, or unsafe conditions as it pertains to riverboat gaming. - Participates in training with the deck crew on emergency procedures, safety, seamanship, and other training. - Ensures that safety equipment is provided, and appropriate guidelines are followed for all tasks involving physical risk or hazardous materials. - Responsible for the cleaning of the vessel interior and exterior (focus on detail cleaning, trash removal, and detail cleaning of restrooms). - Performs various tasks involved in the maintenance and upkeep of vessel and equipment; this includes cleaning, preventive maintenance, and the making of minor repairs to equipment. - Responsible for line handling, adjustment of winches, use of hydraulic ramps, and other tasks related to mooring of the vessel. - Executes tasks as assigned by the Assistant Captain of the Watch. - Maintains strict confidentiality in all company matters.
Job ID
2021-77832
Position Type
Regular Full-Time
Category
Hidden (17820)
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Reports to the Assistant Captain of the Watch any violations of USCG regulations, Louisiana Gaming Commission regulations, or unsafe conditions as it pertains to riverboat gaming. - Participates in training with the deck crew on emergency procedures, safety, seamanship, and other training. - Ensures that safety equipment is provided, and appropriate guidelines are followed for all tasks involving physical risk or hazardous materials. - Responsible for the cleaning of the vessel interior and exterior (focus on detail cleaning, trash removal, and detail cleaning of restrooms). - Performs various tasks involved in the maintenance and upkeep of vessel and equipment; this includes cleaning, preventive maintenance, and the making of minor repairs to equipment. - Responsible for line handling, adjustment of winches, use of hydraulic ramps, and other tasks related to mooring of the vessel. - Executes tasks as assigned by the Assistant Captain of the Watch. - Maintains strict confidentiality in all company matters.
Job ID
2021-77814
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-77671
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2021-77670
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Adheres to established departmental and property policies and procedures regarding guest service standards. - Responsible for the repair, maintenance, and general operating condition of slot machines. - Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance. - Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance. - Utilizes shop machines to fabricate standard or routine parts. - Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either. - Responsible for the machine initial fills. - Assists in jackpot payouts and the verification process. - Responsible for the inspection, installation, and removal of slot machines. - Maintains player-tracking system and EZ Pay equipment. - Responsible for troubleshooting system-related problems. - Responsible for completing all regulatory and company operational logs/forms correctly (e.g., slot machine meter logs, parts logs, conversion forms, etc.). - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-77897
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Boomtown New Orleans

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