Penn National Gaming, Inc.

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Job Locations US-LA-Harvey
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides prompt, courteous beverage refreshment service to casino guests. - Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks. - Keeps informed of continually changing promotional beverages, events, and services. - Maintains integrity of all financial controls and responsibilities. - interacts with guests and co-workers in a helpful, positive, professional, and friendly manner. - Resolves service issues according to established guidelines. - Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-80822
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides prompt, courteous beverage refreshment service to casino guests. - Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks. - Keeps informed of continually changing promotional beverages, events, and services. - Maintains integrity of all financial controls and responsibilities. - interacts with guests and co-workers in a helpful, positive, professional, and friendly manner. - Resolves service issues according to established guidelines. - Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-80127
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for the collection, counting, sorting, and wrapping of currency. - Participates in the transfer of currency off the floor. - Transports the currency to the restricted area for counting. - Ensures key control procedures are followed. - Responsible for operating currency counters, adding machines, and other Auditing functions. - Completes daily maintenance of all Count Room equipment as well as cleaning of Count Room. - Works professionally with other departments as needed to complete tasks. - Ensures company assets are properly accounted for and secured. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-80592
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-80125
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
We are currently looking for energetic and outgoing candidates to enroll in Free Dealer School- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information toanyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, andInternal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection.- Ensures appropriate game pace for all players.Responsible for learning and being familiar with the property’s other gaming and entertainment/serviceactivities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters. 
Job ID
2021-79759
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Maintains engineering for HVAC, ductwork, piping, plumbing, and fire protection. - Reviews assigned work orders and determines work priorities. - installs machines, tools, and equipment to ensure continuous operations. - inspects kitchen machines and equipment for conformance with operational standards. - inspects, repairs, and adjusts HVACequipment. - Repairs, rods, cleans, adjusts, and removes plumbing fixtures, line vents, and/or drains as needed, to ensure proper operation and sanitation. - Makes minor electrical repairs, including but not limited to repair and replacement of outlets, light fixtures, and equipment; ensures adequate lighting in all areas by replacing lights as needed. - Adheres to departmental quality standards; follows all safety rules. - Responsible for ensuring the workshop is neat and orderly. - Adheres to all regulatory, departmental, and company policies and procedures. - Performs preventive maintenance to equipment on a scheduled basis. - Assists with snow removal as directed. - Responds to maintenance calls. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-79985
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Adheres to and enforces compliance with all regulations established by Louisiana State Police Gaming Division, United States Coast Guard, ABS Consulting, and other applicable agencies pertaining to riverboat gaming and vessel operations while adhering to the policies and procedures set forth by Boomtown Casino New Orleans. - Conducts routine inspections and monitors all systems of the vessel; notes and corrects any discrepancies. - Executes all task as assigned by Engineer-in-Charge. - Completes maintenance and repair tasks on the vessel. - Monitors all equipment and systems onboard the vessel. - Ensures that all vessel machinery is maintained in a high state of readiness and that all systems are operational; notifies Engineer-in-Charge of necessary repairs. - Maintains departmental records, logs, and other necessary paperwork as well as Engineering Log to record pertinent data according to departmental policy. - Ensures compliance with OSHA standards and regulations, as well as state, local, and federal ordinances. - Participates in and contributes toward the initiatives established for Marine Operations. - Maintains strict confidentiality in all company matters.
Job ID
2021-79419
Position Type
On-Call
Category
Facilities & Marine
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Ensures team provides a high level of quality service. - Answers inquiries pertaining to hotel policies and services and resolves guest complaints while supporting all customer service programs. - Supports Front Desk team members with tasks as needed. - Adheres to operational goals; works toward operational goals and monitors achievement of performance objectives. - Protects and preserves assets of the company. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80333
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Manages documentation flow of invoices from receipt through approval. - Works closely with property Directors to ensure timely and accurate approval and transmittal of invoices and wire transfer requests to Corporate AP. - Works closely with Corporate AP staff on problem resolution and implementation of best practices regarding invoice processing and approval. - Works closely with property Purchasing, Warehouse, and Receiving personnel to facilitate resolution of price and quantity variances identified by Corporate AP. - Ensures all critical documents necessary for AP processing are sent to Corporate AP on a regularly scheduled basis. - Acts as the point of contact for property management regarding questions on AP charges. - Serves as administrator for company Credit card accounts. - Completes regularly scheduled inventory cycle counts; communicates results to the Financial Controller and Warehouse leadership and makes recommendations for improvement. - Reviews cross-departmental cost transfers for required documentation/signatures and enters them into the SWS system. - Manages the month-end outlet inventory counts, accurately enters those inventories in Excel, and provides reports to Accounting to make adjusting inventory entries. - Adheres to all departmental and property policies and procedures regarding guest service standards. - Maintains strict confidentiality in all company matters.
Job ID
2021-81402
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains and updates the customer database within the casino management system (CMS).- Executes offers for campaigns and pushes them to customer database for distribution.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market distribution.- Creates and analyzes reports. Makes recommendations for improvement as needed.- Works with creative team to develop marketing collateral for campaigns as needed. Makes suggestions for improvements as needed.- Serves as liaison between CRM and Marketing Operations departments to ensure accuracy of campaigns and offers.- Assists with creation, management, and execution of CRM campaign events.- Ensures CRM marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Takes customer and Team Members calls related to CRM campaign initiatives. Answers questions accordingly and makes recommendations for improvement based upon feedback.- Manages relationships with outside vendors to ensure timely, accurate and cost-effective production campaigns.- Responsible for the data integrity of customer database.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79876
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains thorough knowledge of all aspects of the games dealt. - Conducts assigned game according to procedure. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables by verification of all cheque inventory. - Maintains strict confidentiality in all company matters.
Job ID
2021-79609
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Reports to the Assistant Captain of the Watch any violations of USCG regulations, Louisiana Gaming Commission regulations, or unsafe conditions as it pertains to riverboat gaming. - Participates in training with the deck crew on emergency procedures, safety, seamanship, and other training. - Ensures that safety equipment is provided, and appropriate guidelines are followed for all tasks involving physical risk or hazardous materials. - Responsible for the cleaning of the vessel interior and exterior (focus on detail cleaning, trash removal, and detail cleaning of restrooms). - Performs various tasks involved in the maintenance and upkeep of vessel and equipment; this includes cleaning, preventive maintenance, and the making of minor repairs to equipment. - Responsible for line handling, adjustment of winches, use of hydraulic ramps, and other tasks related to mooring of the vessel. - Executes tasks as assigned by the Assistant Captain of the Watch. - Maintains strict confidentiality in all company matters.
Job ID
2021-81382
Position Type
Regular Full-Time
Category
Hidden (17820)
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Responsible for supervising staff and the overall daily management of a designated shift in the Security department.- Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as the Security Manager on duty in the absence of the Security Shift Manager.- Enforces internal control policies and procedures, including but not limited to, underage gambling and drinking laws.- Maintains safety and inspection reports for the property.- Conducts regular Security post inspections.- Prepares Security incident reports and maintains Security logs.- Responds to guest and team member concerns and complaints and solves their problems with professionalism and compassion.- Ensures Security Officers adhere to uniform dress and grooming standards consistent with departmental and company guidelines.- Interacts and cooperates with regulatory, fire/rescue, and law enforcement agencies.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-80673
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Adheres to all departmental and company policies and procedures regarding guest service standards. - Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. - Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel). - Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary. - Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center. - Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer. - Assists leadership and prepares detailed reports on Security-related incidents that occur on company property. - Attends all departmental, company, and safety/first aid training programs as scheduled. - Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures. - Checks identification of all persons that appear to be under 21 years of age. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-79825
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Adheres to all departmental and company policies and procedures regarding guest service standards. - Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. - Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel). - Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary. - Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center. - Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer. - Assists leadership and prepares detailed reports on Security-related incidents that occur on company property. - Attends all departmental, company, and safety/first aid training programs as scheduled. - Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures. - Checks identification of all persons that appear to be under 21 years of age. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-79827
Position Type
Regular Part-Time
Category
Security, Surveillance & EMT
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.- Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, Slot floor layout and mix, revenue growth, and expense management in order to maximize profitability- Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Slots department.- Shares responsible for the overall integrity of daily operations on assigned shift.- Assists with the overall integrity of daily Slot operations.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-79724
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides cash handling service to casino patrons. - Pays and verifies jackpots on slot machines according to established procedures. - Promotes the Players Club card program; understands current card benefits and information and presents program to customers. - Communicates all customer service issues to key personnel. - Responsible for assigned casino funds and proper handling of funds exchanges. - Performs customer booth transactions. - Assists in training new personnel as needed. - Monitors work areas to ensure cleanliness standards are met and customer requests are addressed and resolved. - Assists patrons with general questions concerning the casino. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-80124
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Adheres to established departmental and property policies and procedures regarding guest service standards. - Responsible for the repair, maintenance, and general operating condition of slot machines. - Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance. - Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance. - Utilizes shop machines to fabricate standard or routine parts. - Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either. - Responsible for the machine initial fills. - Assists in jackpot payouts and the verification process. - Responsible for the inspection, installation, and removal of slot machines. - Maintains player-tracking system and EZ Pay equipment. - Responsible for troubleshooting system-related problems. - Responsible for completing all regulatory and company operational logs/forms correctly (e.g., slot machine meter logs, parts logs, conversion forms, etc.). - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-77897
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Boomtown New Orleans
Job Locations US-LA-Harvey
- Responsible for supervising and managing staff in the Purchasing department.- Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and achieving deadlines.- Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Manages the procurement and deliveries of materials, supplies, and equipment for one casino within the brand.- Responsible for monitoring and supporting the property’s diversity spend initiatives.- Responsible for procurement and expediting of all material supplies, equipment, and services across state and at properties.- Monitors results of department/function through inspection, evaluation, and analysis; makes changes if necessary, to achieve desired result.- Ensures all vendors comply with licensing requirements for appropriate regulatory bodies.- Ensures that the procurement process is operating in an effective manner to ensure the optimum benefit as it relates to the bidding process, terms of contract, and negotiations with vendors, while maintaining compliance with state regulations and internal controls.- Recommends substitutions for appropriate considerations/requests and analyzes quotes from vendors for unusual items.- Negotiates with vendors for goods and services; negotiates the best possible price and service guarantee.- Develops new supply sources where vendors are inadequate.- Audits blanket purchase orders and releases against blanket requisitions.- Purchases items and services on an advanced level.- Identifies and implements economic savings and synergies across properties as appropriate.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.- Ensures customer service standards are followed by all team members and addresses issues as they arise.- Responsible for the overall achievement of departmental customer service goals.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-81394
Position Type
Regular Full-Time
Category
Procurement & Warehouse
Casino Property
Boomtown New Orleans

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