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- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Develops trusted business relationships with property decision-makers and executives.- Identifies opportunities for the use of technology to drive property profitability and growth.- Facilitates the adoption and effectiveness of technology-based capabilities.- Plans and manages small- to medium-scale initiatives.- Helps shape the vision of long-term technology strategy.- Conducts research to determine if solutions to business needs currently exist at the company.- Facilitates requirements and design sessions with business partners.- Develops functional specifications and use cases for new capabilities.- Contributes business partner perspective to discussions within the IT organization.- Assists with the planning and execution of user acceptance testing and change management.- Works with Corporate IT to define forward-looking strategy and roadmap.- Creates standards, processes, and guidelines to document and support business use of IT capabilities.- Works with business partners to develop and evaluate cost-benefit and ROI analyses.- Participates in the execution of intake and prioritization exercises.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all company matters.- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.