Penn National Gaming, Inc.

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Job Locations US-PA-Washington
- Responsible for supervising staff and the overall daily management of the Cage on a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.- Assists with guest inquiries while monitoring and applying service recovery within authorized levels.- Reviews and approves Cage documentation based on established levels of authorization.- Prepares/reviews currency transactions reports, in absence of Shift Manager, on assigned shift.- Verifies vault accountability at end of assigned shift.- Verifies credit line availability, in absence of Shift Manager, on assigned shift.- Responsible for verification of main bank and window cashier drawers.- Responsible for authorizing checks.- Prepares customer deposit and safekeeping log.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-76036
Position Type
Regular Full-Time
Casino Property
The Meadows
Job Locations US-PA-Washington
- Protects company assets by dealing assigned games correctly and accurately.- Maintaining a positive demeanor.- Handling customer transactions for “buy-ins”, “color-up” and markers.- Verifying fills and credits to the games- Notifying table games supervisors of any irregularities in the play and/or transactions during the shift.- Take losing bets, pay winning bets according to established dealing rules and procedures.- Must demonstrate excellent customer service skills; develops friendly, professional relationships with guests- Follow company and department procedures- Deal games in compliance with all gaming regulations- Maintain a game pace that is acceptable for both the guest and the company.- Willing and able to follow instructions from supervisors.- Knowledge of marketing promotions and events- Promote business and company’s marketing initiatives- Obtain and maintain a Pennsylvania gaming license and all required training/certification
Job ID
2020-76347
Position Type
Regular Part-Time
Casino Property
The Meadows
Job Locations US-PA-Washington
- Responsible for annual planning and execution of live racing dates, stakes schedule, promotions, wagering format, simulcasting schedules and annual racing license applications for Racing Commission. - Responsible for directing the overall operations and staff of the Racing Office (including Racing Secretary), Racing Services and Track Maintenance departments. Develops, implements and manages operational goals and monitors performance to achieve profit objectives and promote accountability of all team members.- Coordination with all internal departments to ensure racing goals and objectives are carried out and communicated effectively.- Coordinate with Racing Services and other relevant departments to ensure scheduling and timing of live races optimize handle and revenue. Establish benchmarks and KPIs to track performance of departments. - Development and execution of racing related events and activities to promote racing product, drive increased on-track attendance and stimulate incremental on and off-track wagering.- Ensure integrity of racing product and accountability of horsemen and racing employees to maintain expected standards. - Coordinate with security on development and enforcement of rules and regulations for racing participants and employees.- Regular communication with the Stewards/Judges, Racing Commission, representative horsemen’s organization and other industry stakeholders. Attendance at Racing Commission meetings, participation in Commission committees and submission of required materials required as necessary.- Coordinate with facilities and track maintenance to ensure safe, fair and consistent racing conditions, staffing and equipment for the racetrack surface and barn area.- Perform special studies and direct special projects as directed by the property General Manager and Corporate Vice President of Racing Operations. - Communication and coordination with racing related vendors as required.- Ensure that employee scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to operational and capital budgets and ensuring compliance to departmental budget initiatives. Participate in property budget reviews as required.- Support, promote, and demonstrate superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for ensuring all regulatory compliance within area of responsibility and reporting potential issues to Executive Management /GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-76397
Position Type
Regular Full-Time
Category
Racing
Casino Property
The Meadows
Job Locations US-PA-Washington
- Responsible for the collection, counting, sorting, and wrapping of currency.- Participates in the transfer of currency off the floor.- Transports the currency to the restricted area for counting.- Ensures key control procedures are followed.- Responsible for operating currency counters, adding machines and other auditing functions.- Completes daily maintenance of all count room equipment as well as cleaning of count room.- Works professionally with other departments as needed to complete tasks.- Ensures company assets are properly accounted for and secured.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75779
Position Type
Regular Full-Time
Casino Property
The Meadows
Job Locations US-PA-Washington
- Implements all aspects of Entertainment Technical Production.- Implements all technical production required by Talent.- Recommends all purchases related to technical production.- Works with vendors that provide rental and service needs relating to entertainment production.- Consults with Entertainment Staff to obtain highest quality talent and entertainment.
Job ID
2020-76464
Position Type
Regular Part-Time
Casino Property
The Meadows
Job Locations US-PA-Washington
- Implements all aspects of Entertainment Technical Production.- Implements all technical production required by Talent.- Recommends all purchases related to technical production.- Works with vendors that provide rental and service needs relating to entertainment production.- Consults with Entertainment Staff to obtain highest quality talent and entertainment.
Job ID
2020-76467
Position Type
Regular Part-Time
Casino Property
The Meadows
Job Locations US-PA-Washington
- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur.- Cleans up any biohazardous materials according to established guidelines.- Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment.- Replaces toilet tissue and refills paper towel dispensers.- Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates.- Cleans all escalators and elevators.- Knows where all facilities in the casino are located.- Straightens chairs as needed.- Removes glasses, cups, paper, and debris from all assigned areas, per procedure.- Adheres to all regulatory, departmental, and company policies and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74749
Casino Property
The Meadows
Job Locations US-PA-Washington
- Responsible for assisting in directing the operations and staff of the HR department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction- Develops and maintains productive, informative, and respectful relationships that support achievement of business-focused results with assigned departments.- Serves as business partner to various client groups. Understands the organizational structure for each department; develops and maintains knowledge of the business unit needs; provides HR support to team members at all levels of the organization. Assists in ensuring that property HR SLA’s are followed and met.- Identifies and develops strategies for client groups with respect to turnover, retention, staff development, engagement, employee relations, guest service, compensation, wellness, and performance management issues.- Identifies and establishes partnerships with local workforce development groups, colleges, and community outreach organizations.- Partners with top HR leader and other members of the HR team in monthly budget reconciliations, P&L review, and approving departmental purchasing.- Responsible for assisting in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Partners with top HR executive to determine Human Resources strategy.- Analyzes property trends and metrics relative to engagement, turnover, staff development, etc., in partnership with HR team and develops solutions, programs, and policies as necessary.- Manages and resolves employee and/or labor relations issues; conducts effective, thorough, and objective investigations in cases of grievances, harassment, employee concerns, or EEOC issues.- Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.- Provides performance management (coaching, counseling, career development, corrective action, performance reviews, and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations, and internal policy/procedure.- Maintains current knowledge of HR policies, programs, laws, and regulations.- Develops reports and other key metrics, including but not limited to, the monthly HR Scorecard, Strategic Plan, or other identified HR analytics.- Facilitates training and development programs and delivers results that correspond with established goals; analyzes results from programs and redirects as necessary for talent development purposes.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75622
Casino Property
The Meadows
Job Locations US-PA-Washington
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Oversees the installation, configuration and ongoing maintenance of networked information systems. - Uses knowledge of LAN/WAN systems to help design and install internal and external networks. - Tests and evaluates network systems to eliminate problems and make improvements. - Supports Network Core, Firewalls, Switches, Routers, VPNs, Wireless Access Points and other associated equipment.- Installs, supports, and manages servers and resolves issues as needed. - Manages Active Directory. - Installs patches and performs system backups and recovery. - Monitors system configuration, storage arrays, backups and maintains data files. - Resolves network performance issues and establishes a disaster recovery plan.- Provides technical support and guidance to users.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
Job ID
2020-75720
Position Type
Regular Full-Time
Category
Information Technology
Casino Property
The Meadows
Job Locations US-PA-Washington
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Job ID
2020-76393
Position Type
Regular Full-Time
Casino Property
The Meadows
Job Locations US-PA-Washington
- Adheres to all departmental and property polIcIes and procedures regardIng guest servIce standards. - MonItors and coordInates actIvItIes of Cage personnel when a member of management Is not present; assIsts In traInIng new and exIstIng employees. - Operates assIgned bank or wIndow accordIng to procedure. - VerIfIes prevIous count sheet from assIgned bank, or, If wIndow, count sheet from the MaIn Bank. - Counts down bank or wIndow at end of each shIft and reconcIles to the cage accountabIlIty. - Ensures that all key control procedures are executed accordIng to establIshed guIdelInes. - Ensures that contents of the banks are organIzed so they can be readIly counted at shIft changes. - Prepares and completes all job-related paperwork as approved In the Internal Control SubmIssIon. - AssIsts wIth the NRT kiOSk as needed In relatIon to emptyIng or fIllIng the unIts. - PartIcIpates In and attends meetIngs as requested. - Completes Currency TransactIon Reports as requIred by law. - Conducts �VerIfIcatIons� (doubles) to ensure the accuracy of transactIon beIng paId. - MaIntaIns a clean, well-organIzed work area and envIronment. - Adheres to all departmental, property, and company polIcIes and procedures. - Adheres to all gamIng laws and regulatIons. - Performs all other related and compatIble dutIes as assIgned. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-76276
Position Type
Regular Full-Time
Casino Property
The Meadows
Job Locations US-PA-Washington
- Responsible for becoming familiar with location and number of stalls used in the paddock.- Maintains a clean and safe environment in the paddock.- Cleans commission stalls and empties out stalls in the paddock.- Responsible for cleaning and maintaining the locker rooms and outside grounds.- Assists with distribution, cleaning, and collection of pads, as directed.- Performs all other related and compatible duties as assigned.
Job ID
2020-74919
Casino Property
The Meadows
Job Locations US-PA-Washington
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Works closely with Executive Hosts, VIP Casino Services, and Players Club to ensure superior guest satisfaction.- Greets Players Club guests in a courteous and friendly manner and explains amenities and features.- Resolves customer service issues according to established guidelines.- Provides information on all aspects of the property’s services and facilities.- Explains the benefits and issuance of the mychoice card.- Builds and retains customer relations for our 4- and 5-Star guests.- Awards customer complimentaries based on gaming action and program guidelines.- Acts as greeter for bus line runs and charter groups as directed.- Performs all other related and compatible duties as assigned.- Maintain strict confidentiality in all company matters.
Job ID
2020-75748
Casino Property
The Meadows
Job Locations US-PA-Washington
- When required assist local, state, federal law enforcement agencies and emergency services.- Assist with scheduling, covering call offs, and open shifts.- Review reports for accuracy and completeness- Perform all functions of the supervisor, except for issuing discipline or evaluations, in the supervisor’s absence.- Monitor officer performance in all areas of their job duties.- Assist the Manager with all daily activities as assigned.- Monitor guest/employee activity on property to ensure compliance of regulations, as required by all regulatory agencies, i.e., Pennsylvania Gaming Control Board, Statewide Voluntary Self-Exclusion Program and the Compulsive & Problem Gambling Plan.- Responsible for following established reporting procedures of incidents.- Responsible for verifying valid ID of guests to ensure compliance with PGCB underage requirements.- Provide security and protection for guests and company assets.- Transact monetary exchanges in compliance with established regulations.- Maintain surveillance of the casino cage and surrounding area.- Replace pit boxes on gaming tables after the count.- Ensure employees comply with approved promulgated policies and procedures.- Administer CPR within acquired training and ability.- Report unsafe conditions to the appropriate authority.- Respond to disturbances on property.- Observe and react to individuals suspected of illegal activity.- Perform as control podium officer when assigned.- Respond to emergency alarms.- Author written reports regarding security incidents.- Provide security escort services to employees and guests as required.- Direct traffic and control parking when required.- Drive company vehicles- Perform the duties and responsibilities associated with the Pennsylvania Gaming Control Board Statewide Voluntary Self-Exclusion Program and the Compulsive & Problem Gambling Plan.- Be able to perform all other duties assigned to you during your shift.
Job ID
2020-76465
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
The Meadows
Job Locations US-PA-Washington
- ResponsIble for assIstIng wIth the maIntenance and care of the track surface for racIng and traInIng purposes. - AssIsts wIth maIntaInIng the safety lane for racIng and traInIng purposes. - AssIsts wIth preservIng the paddock hIlls from ruts and wash outs. - AssIsts wIth removal snow In a tImely manner. - DrIves vehIcles IncludIng, but not lImIted to trucks, graders, tractors, water truck, skId steer, - and front-end loader. - Ensures horse ambulance Is ready and functIonIng for daIly racIng. - Performs all other related and compatIble dutIes as assIgned.
Job ID
2020-76265
Casino Property
The Meadows
Job Locations US-PA-Washington
- Repair and/or assist others to repair all Upholstery throughout the property. This may include the use of staining materials and basic carpentry- Maintain or assist in maintaining all Gaming Table Lay-outs and Padded rails.- Fabricate and design as needed.- Assist in the design of new projects based on furniture layout and quality control.- Must be capable of design-to-fit functions in the casino environment.- Must maintain a well-organized, safe working environment.- Must maintain professional conduct and appearance.- Compliance with company policies, procedures, laws, regulatory requirements, and remain current with all required trainings and certifications.- General upkeep, repair and engineering duties, as required.
Job ID
2020-75889
Position Type
Regular Full-Time
Casino Property
The Meadows
Job Locations US-PA-Washington
- Responsible for directing the overall operations and staff of the Marketing department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Develops and executes a Strategic Marketing Plan to include marketing reinvestment, direct-marketing, advertising, public relations/community relations, and entertainment for the property which generates trial, builds long-term relationships with customers, and strengthens the brand value.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns/deviations to Executive Management/GM.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Ensures effective control of Marketing results and takes corrective action to guarantee that achievement of Marketing objectives falls within designated budgets.- Assesses, anticipates, and reacts to the competitive marketplace regarding marketing strategies, programs, campaigns, and promotions. Conducts periodic competitive shops. - Works in conjunction with IT department to ensure appropriate resources are available to run programs.- Maintains a high level of expertise with all company Brand programs and systems and provides input to improve Brand direct-marketing efforts.- Responsible for the overall integrity of daily operations, offers, and customer database information.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75996
Casino Property
The Meadows

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