Penn National Gaming, Inc.

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Job Locations US-LA-Lake Charles
POSITION SUMMARYThe Restaurant Assistant Manager – Asia in this position is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. The Restaurant Assistant Manager - Asia is also responsible for operating and maintaining an efficient and profitable (front-of-the-house) food services operation, as well as for participating in the planning and direction of the assigned outlet(s); manages the activities and functions of the assigned food outlet(s), including monitoring of the budget, staffing issues, and operation performance, ensuring the delivery of quality service and most appropriate price value consistent with L’auberge Casino Resort’s objectives GENERAL ACCOUNTABILITIES(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.) - Creates an atmosphere that induces guests to have L’Auberge Casino Resort as their casino of choice; responsible for actively building and retaining customer relations service.- Opens and closes shift or work area at scheduled times, ensuring restaurant is fully prepared for operation, as well as ensuring cleanliness and security of company assets. - Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that employees are performing duties according to established service standards.- Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.- Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for customers.- Resolves guest concerns or complaints in order to maintain positive customer relations.- Inspects food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.- Develops and maintains an intricate knowledge of restaurant performance by monitoring guest satisfaction, volume, cost, marketing promotions and competitors’ programs in order to implement necessary and innovative changes to ensure Pinnacle Entertainment, Inc. continues to offer superior product and service.- Works with the Restaurant Manager to analyze food cost and forecast business trends in order to make recommendations for revision of menu prices and food specials that will most appropriately meet company needs. - Responsible for ordering and maintaining accurate inventory levels of all restaurant supplies.- Conducts inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets, and guest and employee safety. WORKING CONDITIONS/ESSENTIAL FUNCTIONSThis position operates in a working environment that is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.- Ability to communicate effectively with customers, as well as all levels of employees.- Ability to effectively and efficiently move around dining room.- Ability to review and comprehend all necessary documentation.- Ability to take reservations over the phone.
Job ID
2020-76524
Position Type
Regular Full-Time
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Lake Charles
- Provides fast, friendly, professional, and responsive customer service.- Adheres to established department and property policies and procedures regarding guest service standards.- Sets up bars for operation; cuts fruit; stocks ice; empties garbage.- Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed.- Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Maintains par stock levels and orders bar supplies as necessary; delivers orders.- Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to manager.- Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures; sorts bottles and corrugated cardboard for recycling. - Resolves service issues according to established guidelines.- Maintains strict confidentiality in all company matters.
Job ID
2020-77531
Position Type
Seasonal
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Lake Charles
The Modern Pantry Attendant is responsible for providing superior service to both the internal and external customer.  The Modern Pantry Attendant is also responsible for accomplishing duties required of a Counter Attendant to ensure efficient operation of Modern Pantry.  GENERAL ACCOUNTABILITIESThe following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position. - Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.- Inspects all areas of responsibility for safety and maintenance needs and takes action as needed.- Opens and closes outlets in accordance with established procedure to ensure sanitation and to protect company assets.- Communicates closely with Lead and/or supervisor/manager on all operating issues.- Monitors supply needs for operation and cleaning, and maintains par levels.
Job ID
2020-77601
Position Type
Regular Part-Time
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Lake Charles
- Accurately transports guests’ luggage to the assigned room following completion of the registration process.- Picks up guests’ luggage upon departure and transfers to proper form of transportation or delivers for storage.- Provides fast and flawless guest service by supplying guests with information regarding Hotel/Casino amenities, special events, and travel directions.- Assists guests with room changes and maintains room key security.- Actively participates in maintaining a spotless and safe working environment.- Completes required room slip information and submits/forwards to the appropriate personnel.- Follows and ensures compliance with all established safety and security guidelines.- Resolves service issues according to established guidelines.- Maintains strict confidentiality in all company matters.
Job ID
2020-77367
Position Type
Regular Part-Time
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Lake Charles
- Provides prompt, courteous beverage refreshment service to casino guests.- Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks.- Keeps informed of continually changing promotional beverages, events, and services.- Maintains integrity of all financial controls and responsibilities.- Interacts with guests and co-workers in a helpful, positive, professional, and friendly manner.- Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor.- Responsible for additional side work as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-77349
Position Type
Regular Part-Time
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Lake Charles
- Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess.- Adheres to established department and property policies and procedures regarding guest service standards.- Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock in accordance with procedure. - Removes dirty dishes, solid linen, glassware, and flatware from table and counter tops, and transports items to designated area and cleans tables (wipes) and seats. Ensures that the buffet line is clean and sanitary.- Resets tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications.- Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attends to guest needs) as required.- Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (e.g., coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required.- Maintains equipment as required in accordance with established guidelines and safety procedures.- Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures. - Resolves service issues according to established guidelines.- Assists in Bar/Beverage set-up.- Maintains strict confidentiality in all company matters.
Job ID
2021-77872
Position Type
Regular Part-Time
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Lake Charles
- Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess.- Adheres to established department and property policies and procedures regarding guest service standards.- Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock in accordance wIth procedure.- Removes dirty dishes, solid linen, glassware, and flatware from table and counter tops, and transports items to designated area and cleans tables (wIpes) and seats. - Resets tables wIth silverware, linen, napkins, and glassware in accordance wIth established restaurant table top specifications.- Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attends to guest needs) as required.- Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.- Deep cleans restaurant equipment (e.g., coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required.- Maintains equipment as required in accordance with established guidelines and safety procedures.- Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance wIth department procedures.- Resolves service issues according to established guidelines.- Assists in Bar/Beverage set-up.- Maintains strict confidentiality in all company matters.
Job ID
2020-76694
Position Type
Regular Part-Time
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Lake Charles
- Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess. - Adheres to established department and property policies and procedures regarding guest service standards. - Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock in accordance with procedure.  - Removes dirty dishes, solid linen, glassware, and flatware from table and counter tops, and transports items to designated area and cleans tables (wipes) and seats. Ensures that the buffet line is clean and sanitary. - Resets tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications. - Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attends to guest needs) as required. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.  - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.  - Deep cleans restaurant equipment (e.g., coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required. - Maintains equipment as required in accordance with established guidelines and safety procedures. - Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures.  - Resolves service issues according to established guidelines. - Assists in Bar/Beverage set-up. - Maintains strict confidentiality in all company matters.
Job ID
2020-77321
Position Type
Regular Part-Time
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Lake Charles
- Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.- Responds to customer requests for butler service in accordance with Pinnacle Entertainment, Inc.’s standards for guest accommodation.-  Assists guests in the check‑in and check‑out process and the provisions of transportation services to ensure that guests are helped quickly and in a courteous and safe manner according to Pinnacle Entertainment, Inc.’s standards.- Ensures the needs of guests are being met and are consistent with the standards established by L’Auberge management. Attends to guests complaints and requests as necessary and remains focused on quality guest services.- Ensures proper handling and flow of luggage as well as safety of packages and personal belongings left with the hotel.- Coordinates with PBX, Reservations, Laundry and Housekeeping to ensure guest requests are properly handled.- Ability to communicate effectively with customers, outside contacts, and all levels of employees.- Ability to drive all company vehicles.- Ability to use a telephone.- Ability to move effectively and efficiently around work area.- This position is at times subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.
Job ID
2020-77638
Position Type
Regular Part-Time
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Lake Charles
- Encourages customers to use the myChoice card, explaining the advantages of the card, as well as promoting the usage. - Explains complimentary structure, including how and why customers qualify for different levels of complimentary; determines complimentaries to be awarded and issues complimentaries based upon player activity. - Builds and retains customer relations for our 4- and 5-Star guests. - Awards customer complimentaries based on gaming action and program guidelines. - Coordinates guest rooms, meals, and show reservations; assists guests with questions and special requests to ensure superior customer experience. - Assists in the organization of special functions (parties, tournaments, etc.) and is responsible for preparing invitee lists and telemarketing efforts for special events and individual visits; obtains feedback regarding customer satisfaction. - Assists in ticket distribution for all special events. - Manages the internal requests by phone for the entire property pertaining to complimentaries for patrons, transportation needs, suite upgrades, and hotel stay extensions. - Oversees reservation blocks and rates for all systems. - Maintains strict confidentiality in all company matters.
Job ID
2020-77584
Position Type
Regular Full-Time
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Lake Charles
- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner.- Develops relationships with players to grow customer base and increase company revenues by assuring customer retention and repeat business.- Attracts and manages customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages; assists with special requests.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the player rewards program.- Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits, as well during special events.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability.- Utilizes telemarketing, correspondence, referrals, email, and events to solicit and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Salesforce task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for a variety of levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of the customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all company matters.
Job ID
2020-77070
Position Type
Regular Full-Time
Category
Hidden (197501)
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Lake Charles
As a Casino Manager, you are responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. You are also responsible for managing and overseeing all gaming operations, activities and resources on an assigned shift, in order to protect the security and integrity of slots, table games, and gaming activity while assuring positive customer relations and service levels.  
Job ID
2021-77755
Position Type
Regular Full-Time
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Lake Charles
- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.- Maintains strict confidentiality in all company matters.
Job ID
2021-77931
Position Type
Regular Full-Time
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Lake Charles
- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.- Maintains strict confidentiality in all company matters.
Job ID
2021-77756
Position Type
Regular Full-Time
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Lake Charles
- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property. - Reads food orders from computer printouts, and prepares food items, according to established menu plans. - Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests. - Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving. - Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. - Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines. - Coordinates with and communicates orders to dining room staff. - Prepares all food items accurately in a timely manner. - Completes all assigned prep items as written on prep sheet. - Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner. - Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment. - Attends company training programs as scheduled. - Completes opening, closing, and other side duties as assigned by the supervisors. - Communicates as needed with Lead Cook and Sous Chefs. - Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards. - Maintains strict confidentiality in all company matters.
Job ID
2020-77622
Position Type
Regular Part-Time
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to departmental and property policies and procedures regarding guest service standards. - Specializes in dressing hair according to latest style, period, or character portrayal, following instructions of customer.  - Suggests coiffure according to physical features of customer and current styles or determines hairstyle based on customer preferences. - Performs manicure and pedicure procedures on guests. - Ensures that spa is clean and stocked at all times. - Assists other areas of the spa as needed. - Keeps current on all required certifications and stays up-to-date with the latest techniques and types of hair and nail services related to position. - Facilitates retail sales, including customer assistance and follow-up. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-77829
Position Type
Regular Part-Time
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Lake Charles
This position is pending regulatory approval.- Responsible for directing the overall operations and staff of the CRM team for assigned region. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Leads the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic personalization and promotional strategies.- Defines combined functionality of new and existing marketing channels.  Develops realistic and executable road maps for successful function.- Oversees strategic planning and creation of CRM campaigns in near real time communication through multiple channels.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to Executive Management.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as a positive and innovative ambassador for CRM team. Implements innovative business trends to ensure campaign success.- Works closely with Corporate IT to supervise data flows, upgrades, testing, troubleshooting and version control of the CRM platform and business intelligence tools.- Ensures offers are pushed out successfully by CRM time in real time.- Monitors competitor CRM and loyalty programs and proactively implements positive changes into current CRM strategy. Continuously improves program performance, player value, and profitability by testing and adopting best practices in real time.- Analyzes customer data, defines actionable segments and creates targeted lifetime value/customer life-cycle engagement campaigns and programs.- Responsible for overall retained player marketing initiatives; player retention & re-engagement; promotion and bonus campaign planning and execution (ROI analysis); executing, reporting, and iterating marcomms plan (incl player bonus liability); content and creative management; and holistic marcomms omni-channel management (email, website, SMS, push, player inbox, phone, direct mail, and social).- Works closely with the VP Marketing to develop and enhance KPIs to manage and support the success of the CRM marketing channels, campaigns, and programs.- Works closely with the marketing analytics team to build and monitor dashboards to track and optimize CRM channel performance. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-77204
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Shares responsibility for the overall integrity of daily operations in a designated area.- Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.- Maintains constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity.- Controls and directs games in progress by monitoring and providing assistance and dealer correction.- Assists with verifications of table inventories and effectively manages table limits.- Maintains awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.- Oversees and ensures high standards of customer courtesy on each game and works closely with Special Events, Players Club, and other casino staff members in this regard.- Maintains a continuous inspection of cards and dice, ensuring the security of assigned table games.- Provides and monitors on-the-job training for dealers to ensure staff receive adequate guidance, resources, and information for optimal job performance.- Monitors chips and cash transactions between dealers and customers and ensure that proper payout amounts are paid to customers, in accordance with established procedures.- Accounts for chips on assigned games. This includes but is not limited to making fills and credits as needed.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-76937
Position Type
Temporary Full-Time
Category
Casino Operations
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Lake Charles
 - Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. - Replenishes and garnishes food on the cafeteria line as necessary. - Serves food as necessary.- Maintains a neat and sanitary appearance of assigned work area, serving utensils and equipment.- Ensures all dishware, utensils and equipment are cleaned and stored properly at the end of shift.- Ensures all unused food items are stored properly. - Maintains work area in a safe condition, taking care of spills and other hazards as necessary.- This position works in the Employee Dining Room, and is subject to varying levels of heat, crowds, noise, the severity of which depends upon customer volume.- Ability to communicate effectively with customers, as well as all levels of employees.- Ability to use carving knife, fork, and all other necessary kitchen utensils.- Ability to inspect and maintain areas for which responsible.- Ability to effectively and efficiently move around work area.- This position requires the ability to lift and carry 20 pounds, and push/pull up to 50 pounds so as to be able to serve and restock all food items.
Job ID
2021-77873
Position Type
Regular Part-Time
Casino Property
L'auberge Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to all departmental and company policies and procedures regarding guest service standards. - Assists sick or injured patrons and team members; performs CPR as necessary. - Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. - Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel). - Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center. - Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer. - Assists leadership and prepares detailed reports on Security-related incidents that occur on company property. - Attends all departmental, company, and safety/first aid training classes as scheduled. - Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedure. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2020-77640
Position Type
Regular Full-Time
Casino Property
L'auberge Lake Charles

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