Penn National Gaming, Inc.

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Job Locations US-NV-Jackpot
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses In English with all guests; offers assistance and Information to anyone showing an Interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the properties other gaming and entertainment/service activities In order to provide accurate Information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheese. - Opens and closes tables according to established guidelines and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2020-76321
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Cactus Petes
Job Locations US-NV-Jackpot
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses In English with all guests; offers assistance and Information to anyone showing an Interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the properties other gaming and entertainment/service activities In order to provide accurate Information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheese. - Opens and closes tables according to established guidelines and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2020-76257
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Cactus Petes
Job Locations US-NV-Jackpot
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur.- Cleans up any biohazardous materials according to established guidelines.- Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment.- Replaces toilet tissue and refills paper towel dispensers.- Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates.- Cleans all escalators and elevators.- Knows where all facilities in the casino are located.- Straightens chairs as needed.- Removes glasses, cups, paper, and debris from all assigned areas, per procedure.- Adheres to all regulatory, departmental, and company policies and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-76640
Position Type
Regular Part-Time
Category
Housekeeping & Environmental Services
Casino Property
Cactus Petes
Job Locations US-NV-Jackpot
- Provides friendly and efficient service to guests during check in/check out procedures. - Makes and confirms reservations and assists guests with problems or questions. - Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). - Performs Front Desk, Call Center, and other hotel-related duties when necessary. - Keeps Hotel Services Supervisor informed of any problems. - if assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. - Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. - Maximizes resort revenues by selling reservations based on predetermined rate strategies. - Accurately enters all reservations into the computer system according to departmental policy and procedure. - Provides information to guests regarding local services and events. - Assists the Player Development team with all reservations and requests. - Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort. - Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures. - Remains current on all casino activities and assists guests with all inquiries. - Answers phone and assists with clerical tasks. - Ensures that rooms are clean prior to issuing keys. - Receives cash, checks, Credit cards and comps in payment, obtaining proper approval and authorization. - Maintains an operating bank, renders bills, and issues change. - Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. - Responsible for the control of safe deposit transactions. - Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements. - Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-77867
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Cactus Petes
Job Locations US-NV-Jackpot
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling. - Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies. - Performs all duties in a quiet and orderly manner. - Assists the house person with department projects, as needed. - Maintains strict confidentiality in all company matters.
Job ID
2020-77629
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Cactus Petes
Job Locations US-NV-Jackpot
- Inspects guest rooms for cleanliness and quality, ensuring property standards are met or exceeded. - Reports rooms ready for occupancy. - Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator, maid carts, distribution carts, and equipment are set up In a standardized manner as required by current SOP’s. - Conducts daily shift pre-shifts, uniform Inspection, and directs actions of all floor personnel. - Reports room or hall deficiencies, problems related to structure, equipment, and plumbing to Engineering; prepares maintenance and work orders; follows up on completion with Engineering. - Ensures training for safe and proper usage of cleaning solutions and equipment. - Updates and maintains correct hotel room status in computer system and on boards. - Prints and maintains permanent records of the following: room occupancy, status and statistics phone logs, maintenance logs, attendance logs, lost and found logs, Item request logs, GRA assignments, RQ assignments, house-person assignments, Corporate/VIP guests, group arrivals, and work orders. - Communicates with other departments as needed In order to accomplish tasks. - Verifies Inventory and purchase order arrivals and proper floor Inventory deliveries. - Assists management with action plans, coaching sessions, or additional training as needed. - Assists with cleaning rooms, delivering room calls, and dispatch when needed. - Maintains strict confidentiality in all company matters.
Job ID
2020-77099
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Cactus Petes
Job Locations US-NV-Jackpot
- Assembles banquet room with proper linen and glassware as directed by supervisor. - Supplies and replenishes banquet/meeting rooms with clean glassware and fresh water. - Breaks down all banquet/meeting rooms upon conclusion of event. - Returns all equipment to its proper storage area. - Vacuums each room at conclusion of event. - Maintains established cleaning schedule of banquet space. - Prepares tableware for washing. - Collects all soiled pots and washes/restacks cleaned pots on shelves. - Responsible for removal of garbage and refuse. - Responsible for maintaining general cleanliness and appearance of banquet/meeting rooms. - Cleans and sanitizes all cooking equipment. - Adheres to regulatory, departmental, and company policies. - Maintains strict confidentiality in all company matters.
Job ID
2021-77684
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Cactus Petes
Job Locations US-NV-Jackpot
-Adheres to all departmental and company policies and procedures regarding guest service standards. - Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. - Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel). - Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary. - Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center. - Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer. - Assists leadership and prepares detailed reports on Security-related incidents that occur on company property. - Attends all departmental, company, and safety/first aid training programs as scheduled. - Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures. - Checks identification of all persons that appear to be under 21 years of age. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2020-76653
Position Type
Regular Full-Time
Casino Property
Cactus Petes
Job Locations US-NV-Jackpot
 • Efficiently and effectively meet the business needs of various departments through information technology support.• Analyze user requirements, procedures, and problems to automate processes, interpret data or improve systems.• Perform analyses and assist in a variety of activities including, but not limited to, providing support in problem resolution, technical assistance in setup, installation and configuration of desktop hardware and software.• Provide a high-level of support to complex applications and technical environments.• Responsible for software and hardware support for the business; Casino, Hotel, administration.• Develops and maintains policies, systems, methods, and procedures for the effective management and control of the support services function and applications support.• Provides technical advice, guidance and informal training to customers using hardware and software applications.• Troubleshoots technical software and hardware problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.• Performs root cause analysis and develops checklists for typical problems.• Recommends procedures and controls for problem prevention.• Maintains knowledge database and call tracking database to enhance quality of problem resolutions.• Works well in a team setting, including sharing information and assisting others with support issues.• Ensures data integrity by keeping system security rights up to date at all times.• Learns specific input/output requirements, forms of data input, how data is to be summarized, and formats for reports.• Responsible for training of users on proper usage of software and assisting in the daily functions of the department• Works flexible hours, including evenings, overnights, weekends, and holidays including, but not limited to, participating in the on-call rotation program.• Helps in the training of Technical Support Analyst.
Job ID
2020-77380
Position Type
Regular Full-Time
Category
Information Technology & Engineering
Casino Property
Cactus Petes

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