Penn National Gaming, Inc.

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Job Locations US-IA-Council Bluffs
- Provides prompt, courteous beverage refreshment service to casino guests.- Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks.- Keeps informed of continually changing promotional beverages, events, and services.- Maintains integrity of all financial controls and responsibilities.- Interacts with guests and co-workers in a helpful, positive, professional, and friendly manner.- Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor.- Responsible for additional side work as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75199
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Ameristar Council Bluffs
Job Locations US-IA-Council Bluffs
- This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty- Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar Casino- Enter membership information into computer- Perform data entry for current events into event codes- Issue replacements cards for guests- Assist in Marketing promotions and player events involving the promotions department and Star Awards Club area- Assist members with point redemption for cash back and if available, various merchandise- Support back office, Casino Services Manager, Casino Services Lead Hosts, Executive Hosts and Marketing Department- Resolve any guest problem or perceived inconvenience both positive and negative in nature- Assist in meeting arriving bus groups- Act as “Sales Representative” and central information center for the property, usually being the first contact by guests- Paging in both Pavilion and Casino when requested- Provide complimentaries when play warrants- Redeem coins, tickets, chips and cash guest checks- Maintain and assure the proper handling and routing of all paperwork.- Be familiar with the safe handling of cleaning product, equipment, and supplies- Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
Job ID
2020-75166
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
Ameristar Council Bluffs
Job Locations US-IA-Council Bluffs
- This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty- Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar Casino- Enter membership information into computer- Perform data entry for current events into event codes- Issue replacements cards for guests- Assist in Marketing promotions and player events involving the promotions department and Star Awards Club area- Assist members with point redemption for cash back and if available, various merchandise- Support back office, Casino Services Manager, Casino Services Lead Hosts, Executive Hosts and Marketing Department- Resolve any guest problem or perceived inconvenience both positive and negative in nature- Assist in meeting arriving bus groups- Act as “Sales Representative” and central information center for the property, usually being the first contact by guests- Paging in both Pavilion and Casino when requested- Provide complimentaries when play warrants- Redeem coins, tickets, chips and cash guest checks- Maintain and assure the proper handling and routing of all paperwork.- Be familiar with the safe handling of cleaning product, equipment, and supplies- Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
Job ID
2020-75168
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
Ameristar Council Bluffs
Job Locations US-IA-Council Bluffs
- This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty- Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar Casino- Enter membership information into computer- Perform data entry for current events into event codes- Issue replacements cards for guests- Assist in Marketing promotions and player events involving the promotions department and Star Awards Club area- Assist members with point redemption for cash back and if available, various merchandise- Support back office, Casino Services Manager, Casino Services Lead Hosts, Executive Hosts and Marketing Department- Resolve any guest problem or perceived inconvenience both positive and negative in nature- Assist in meeting arriving bus groups- Act as “Sales Representative” and central information center for the property, usually being the first contact by guests- Paging in both Pavilion and Casino when requested- Provide complimentaries when play warrants- Redeem coins, tickets, chips and cash guest checks- Maintain and assure the proper handling and routing of all paperwork.- Be familiar with the safe handling of cleaning product, equipment, and supplies- Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
Job ID
2020-75206
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
Ameristar Council Bluffs
Job Locations US-IA-Council Bluffs
- This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty- Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar Casino- Enter membership information into computer- Perform data entry for current events into event codes- Issue replacements cards for guests- Assist in Marketing promotions and player events involving the promotions department and Star Awards Club area- Assist members with point redemption for cash back and if available, various merchandise- Support back office, Casino Services Manager, Casino Services Lead Hosts, Executive Hosts and Marketing Department- Resolve any guest problem or perceived inconvenience both positive and negative in nature- Assist in meeting arriving bus groups- Act as “Sales Representative” and central information center for the property, usually being the first contact by guests- Paging in both Pavilion and Casino when requested- Provide complimentaries when play warrants- Redeem coins, tickets, chips and cash guest checks- Maintain and assure the proper handling and routing of all paperwork.- Be familiar with the safe handling of cleaning product, equipment, and supplies- Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
Job ID
2020-75370
Position Type
Regular Full-Time
Category
Players Services/Cage
Casino Property
Ameristar Council Bluffs
Job Locations US-IA-Council Bluffs
- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.- Maintains strict confidentiality in all company matters.
Job ID
2020-75610
Position Type
Regular Full-Time
Casino Property
Ameristar Council Bluffs
Job Locations US-IA-Council Bluffs
- Responsible for the collection, counting, sorting, and wrapping of currency.- Participates in the transfer of currency off the floor.- Transports the currency to the restricted area for counting.- Ensures key control procedures are followed.- Responsible for operating currency counters, adding machines and other auditing functions.- Completes daily maintenance of all count room equipment as well as cleaning of count room.- Works professionally with other departments as needed to complete tasks.- Ensures company assets are properly accounted for and secured.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75641
Position Type
Regular Full-Time
Casino Property
Ameristar Council Bluffs
Job Locations US-IA-Council Bluffs
- Adheres to all departmental and property polIcIes and procedures regardIng guest servIce standards. - Acknowledges, greets, and converses In EnglIsh wIth all guests; offers assIstance and InformatIon to anyone showIng an Interest In gamIng. - ProvIdes fast, flawless, personalIzed servIce to players. - ConsIstently buIlds and maIntaIns rapport wIth guests. - MaIntaIns knowledge of all aspects of the games dealt. - ComplIes wIth all company and departmental polIcIes and procedures, State GamIng RegulatIons, and Internal Controls. - Conducts assIgned game accordIng to procedure. - Ensures approprIate game protectIon. - Ensures approprIate game pace for all players. - ResponsIble for learnIng and beIng famIlIar wIth the property�s other gamIng and entertaInment/servIce actIvItIes In order to provIde accurate InformatIon and enhance guest experIence. - Ensures payouts are made quIckly and accurately. - FIlls and credIts tables by verIfIcatIon of cheques. - Opens and closes tables accordIng to establIshed guIdelInes and procedures. - Performs all other related and compatIble dutIes as assIgned. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-76349
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Ameristar Council Bluffs
Job Locations US-IA-Council Bluffs
- Adheres to all departmental and property polIcIes and procedures regardIng guest servIce standards. - Acknowledges, greets, and converses In EnglIsh wIth all guests; offers assIstance and InformatIon to anyone showIng an Interest In gamIng. - ProvIdes fast, flawless, personalIzed servIce to players. - ConsIstently buIlds and maIntaIns rapport wIth guests. - MaIntaIns knowledge of all aspects of the games dealt. - ComplIes wIth all company and departmental polIcIes and procedures, State GamIng RegulatIons, and Internal Controls. - Conducts assIgned game accordIng to procedure. - Ensures approprIate game protectIon. - Ensures approprIate game pace for all players. - ResponsIble for learnIng and beIng famIlIar wIth the property�s other gamIng and entertaInment/servIce actIvItIes In order to provIde accurate InformatIon and enhance guest experIence. - Ensures payouts are made quIckly and accurately. - FIlls and credIts tables by verIfIcatIon of cheques. - Opens and closes tables accordIng to establIshed guIdelInes and procedures. - Performs all other related and compatIble dutIes as assIgned. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-76350
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Ameristar Council Bluffs
Job Locations US-IA-Council Bluffs
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur.- Cleans up any biohazardous materials according to established guidelines.- Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment.- Replaces toilet tissue and refills paper towel dispensers.- Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates.- Cleans all escalators and elevators.- Knows where all facilities in the casino are located.- Straightens chairs as needed.- Removes glasses, cups, paper, and debris from all assigned areas, per procedure.- Adheres to all regulatory, departmental, and company policies and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75623
Position Type
Regular Full-Time
Category
Hotel Operations/Retail
Casino Property
Ameristar Council Bluffs
Job Locations US-IA-Council Bluffs
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines.- Itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Maintains strict confidentiality in all company matters.
Job ID
2020-75128
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Ameristar Council Bluffs
Job Locations US-IA-Council Bluffs
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.- Performs all duties in a quiet and orderly manner.- Assists the house person with department projects, as needed.- Maintains strict confidentiality in all company matters.
Job ID
2020-75734
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
Ameristar Council Bluffs
Job Locations US-IA-Council Bluffs
- Responsible for overseeing one or more EVS work crews as assigned.- Assists in training and scheduling employees; reviews and updates station assignments for team members.- Assists in the evaluation of employee performance reviews.- Performs EVS Attendant duties as required.- Maintains key control.- Communicates effectively with all guests, team members, and managers within the casino and building complex.- Knows where all facilities in the casino are located.- Inspects lobbies, restrooms, offices, meeting rooms, food/beverage outlets, and all back of house areas and submits written inspections to appropriate management.- Accountable for conducting department walkthrough, special cleaning projects, and meeting department cleanliness standards.- Familiar with the proper use of cleaning solutions and equipment and demonstrates correct procedures to others.- Attends shift and departmental meetings.- Adheres to all regulatory, departmental, and company policies and procedures.- Maintains strict confidentiality in all company matters.
Job ID
2020-75628
Position Type
Regular Full-Time
Casino Property
Ameristar Council Bluffs
Job Locations US-IA-Council Bluffs
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Sells baked goods at the Bakery counter and provides cashiering services to patrons.- Computes bill on P.O.S. System or adding machine, makes change, and issues receipt.- Responsible for becoming familiar with menu, preparation of food, and prices.- Gives cash refunds or credit memorandums as directed by Supervisor/Manager.- Follows all cash handling procedures.- Responsible for working with the Bakery when baked goods need to be stocked.- Responsible for making coffee and espresso drinks.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75466
Position Type
Regular Part-Time
Casino Property
Ameristar Council Bluffs
Job Locations US-IA-Council Bluffs
- Adhere to established departmental and property policies and procedures regarding guest service standards. - Maintain cleanliness and timeliness standards established by the property/department.- Assist in the training of department personnel.- Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures. - This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty- Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos- Foster and maintain positive team member relations in a supportive environment and interact with other departments to ensure a harmonious working relationship.- Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates.- Attend all required departmental meetings as well as other related meetings.- Respond to reasonable guest requests or place guest in contact with appropriate person for assistance.- Provide patrol services to the casino area, parking lot, and any auxiliary areas as deemed necessary looking for suspicious or undesirable patrons, minors, and/or safety hazards- Prepare appropriate detailed reports on security related incidents occurring on company property. - Transport, provide escort service and verify funds for the transfer of money, chips, or tokens when necessary- Respond to disturbances and alarms and provide or dispatch appropriate medical services or other services as needed for gaming patrons or team members- Be alert for any criminal activity such as schemes by patrons or team members stealing from or cheating the casino- Promote a positive relationship with outside agencies in such a manner that builds trust and rapport. - Be responsible for the operation at all appropriate alarm panels- Be familiar with the safe handling of cleaning product, equipment, and supplies- Must be able to work flexible hours including evenings, weekends, holidays and extended hours for business demands. Must be able to respond to duty in lieu of property crisis and/or disasters.  - May operate Security Dispatch and its responsibilities, including the dispatching of officers, maintaining the key control system, and maintaining radio dispatch logs- May provide specialized security for celebrities and other VIPs. - May operate the landside surveillance center. This responsibility requires that officers observe record and report any anomalies, violated procedures, and criminal activity to the appropriate channels. - Assist in executing the WPS crisis situation action plan.
Job ID
2020-74875
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Ameristar Council Bluffs
Job Locations US-IA-Council Bluffs
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Assists sick or injured patrons and team members; performs CPR as necessary.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training classes as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedure.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74280
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Ameristar Council Bluffs
Job Locations US-IA-Council Bluffs
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Assists sick or injured patrons and team members; performs CPR as necessary.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training classes as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedure.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74639
Position Type
Regular Part-Time
Category
Security/Surveillance/ EMT
Casino Property
Ameristar Council Bluffs
Job Locations US-IA-Council Bluffs
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75816
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Ameristar Council Bluffs
Job Locations US-IA-Council Bluffs
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75819
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Ameristar Council Bluffs
Job Locations US-IA-Council Bluffs
- Adhere to established departmental and property policies and procedures regarding guest service standards. - Maintain cleanliness and timeliness standards established by the property/department.- Assist in the training of department personnel.- Responsible for meeting guest’s needs or getting them in contact with the appropriate personnel for beverage service, snacks, request for comps, or capping machines.- Adhere to slot department policies and procedures.- Be responsible for the proper taxation on slot jackpots and collecting proper forms of identification from the guests. - Safeguard company assets.- Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures. - This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty- Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos.- Foster and maintain positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.- Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates.- Attend all regular departmental meetings as well as other related meetings.- Respond to reasonable guest requests or place guest in contact with appropriate person for assistance.- Assure the proper functioning of slot machines.- May sell or make change for guests. - Be familiar with the safe handling of cleaning products, equipment, and supplies.- Must be able to work flexible hours including evenings, weekends, and holidays.  
Job ID
2020-75124
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Ameristar Council Bluffs

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