Penn National Gaming, Inc.

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Job Locations US-CO-Black Hawk
- Works behind the bar to facilitate the smooth flow of service to customers by the Bartender/Cocktail Server.- Checks and maintains the required bar stock and maintains cleanliness and order on assigned station. - Responsible for maintaining trash and disposing of all boxes.- Obtains replacement stock from the warehouse inventory in accordance with established procedures. - Assists bartender in providing maximum efficiency and service levels by retrieving guests’ special requests, and during busy times, icing drink glasses and pouring non-alcoholic drinks.
Job ID
2020-76388
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Ameristar Black Hawk
Job Locations US-CO-Black Hawk
- Delivers outstanding internal and external guest service. Provides especially timely & knowledgeable food and beverage service and always find solutions to guests’ problems. Uses the guest’s name when appropriate. Thanks the guest and invites him or her back- Welcomes and hosts “stoolies” and guests alike, including engaging guests in the Barstool Sports Bar experience which includes promoting Casino events and programs.- Converts guests to “stoolies” through ensuring a fun, professional atmosphere while promoting brand recognition and on-line engagement- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with servers, and presents drinks to guests or servers as required. Prepares garnishments which includes the use of a knife- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures-  Operates a cash register/POS System, rings proper amount into the register and gives the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedures; maintains integrity of all financial controls and responsibilities- Assists with overall room functions by performing duties that include cleaning and resetting bar space, menus, folding napkins and handing out customer comment cards as required- Performs all duties in a polite, professional and responsible manner, including but not limited to immediately alerting management of guests who are intoxicated, unruly or disruptive, as well as strictly enforcing the minimum age policy.-  Maintains a clean and stocked workstation in accordance with established health and safety guidelines
Job ID
2020-76387
Position Type
Regular Part-Time
Category
Food and Beverage
Casino Property
Ameristar Black Hawk
Job Locations US-CO-Black Hawk
- Responsible for learning and being familiar with all of Ameristar Casino Resort and Spa’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
Job ID
2020-75616
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Ameristar Black Hawk
Job Locations US-CO-Black Hawk
As a Cosmetologist, you are responsible for providing superior service to both the internal and external customer and any and all services provided to guests as a licensed cosmetologist.  The Cosmetologist is also responsible for greeting customers, stocking hair products, maintaining a clean environment and assisting guests with their needs.- Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with guests in all types of business conditions and the ability to work harmoniously with coworkers.- Analyzes hair to ascertain condition of hair.  Applies bleach, dye, or tint, using applicator or brush to color customer’s hair, first applying solution to portion of customer’s skin to determine if customer is allergic to solution.- Shampoos hair and scalp with water, shampoo, dry powder, and rinses hair with prepared rinses.- Massages scalp and gives other hair and scalp-conditioning treatments for hygienic or remedial purposes.- Specializes in dressing hair according to latest style, period, or character portrayal, following instructions of customer.  Styles hair by blowing, cutting, trimming, and tapering, using clippers, scissors, razors, and blowing-wave gun.- Suggests coiffure according to physical features of customer and current styles, or determines coiffure from instructions of customer.- Sets hair by blow-dry or natural-set, or presses hair with straightening comb. - Performs manicure and pedicure procedures on guests.- Ensures that area is clean and stocked at all times.- Assists other areas of the spa as needed.- Provides maximum guest service to all guests, answer customer inquiries and tend to their requests.- Keeps current on all certifications that are required to perform your job and stays informed with all of the latest techniques and types of hair services for this area.- Facilitates retail sales, including customer assistance and follow up.
Job ID
2020-75509
Position Type
Regular Full-Time
Casino Property
Ameristar Black Hawk
Job Locations US-CO-Black Hawk
 Accountable to the Count Room Manager for the accurate count and computer input of monies from pit drops. Each shift begins at 2:30 AM and each shift is guaranteed to be paid for all scheduled hours (Guaranteed pay for a minimum of 40 hours per week).  • Assure an accurate soft count by counting and recording information in accordance with gaming regulations and/or casino policies.• Assure accurate report of slot drop by keying information into the computer, balancing, and reporting information by computer entries to Finance Department.• Maintain and assure the proper routing of the department’s paperwork. • Maintain the safekeeping of the carts and the contents of the pit drop boxes.• Adhere to established department and property policies and procedures regarding guest service standards.• Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity.• This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.• Heavy, repetitive lifting.
Job ID
2020-75975
Position Type
Regular Full-Time
Category
Accounting/Finance
Casino Property
Ameristar Black Hawk
Job Locations US-CO-Black Hawk
- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur.- Cleans up any biohazardous materials according to established guidelines.- Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment.- Replaces toilet tissue and refills paper towel dispensers.- Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates.- Cleans all escalators and elevators.- Knows where all facilities in the casino are located.- Straightens chairs as needed.- Removes glasses, cups, paper, and debris from all assigned areas, per procedure.- Adheres to all regulatory, departmental, and company policies and procedures.- Maintains strict confidentiality in all company matters.
Job ID
2020-75461
Position Type
Regular Full-Time
Category
Building Grounds
Casino Property
Ameristar Black Hawk
Job Locations US-CO-Black Hawk
- Greets guests in a timely manner with a smile and a pleasant disposition.- Must be familiar with menu, preparation of food, and prices.- Uses suggestive selling techniques.- Takes guest’s order and accurately inputs it into the computer/register.- Follows all cash handling procedures.- Completes assigned side work and any additional daily tasks.- Maintains cleanliness and supplies in side stations; cleans and wipes down workstation utensils before and after each assignment.- Stocks foods in their proper place in food storerooms and rotates stock as necessary.- Replenishes assigned workstation with hot and/or cold foods by transporting prepared foods from the kitchen to the proper area in a timely manner.- Adheres to regulatory, departmental, and company policies.
Job ID
2020-76080
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Ameristar Black Hawk
Job Locations US-CO-Black Hawk
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in managing maintenance and construction projects and determines best practice for using in-house resources or outside vendor for applicable shift.- Assists in inspection of projects after completion for satisfactory results.- Assists with ensuring OSHA standards are followed during designated shift.- Assists with managing grounds crew and maintenance of property grounds as required.- Assists in conducting a daily inspection of the property to ensure that it is clean, attractive, and fully functional. Implements immediate remediation of problems; reports any issues to manager.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75673
Position Type
Regular Full-Time
Category
Building Grounds
Casino Property
Ameristar Black Hawk
Job Locations US-CO-Black Hawk
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel towers, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within their control, ensuring guests' satisfaction while operating within established guidelines and policies.- Performs all duties in a quiet and orderly manner.- Assists the house person with department projects, as needed.
Job ID
2020-74368
Position Type
Regular Full-Time
Casino Property
Ameristar Black Hawk
Job Locations US-CO-Black Hawk
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel towers, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within their control, ensuring guests' satisfaction while operating within established guidelines and policies.- Performs all duties in a quiet and orderly manner.- Assists the house person with department projects, as needed.
Job ID
2020-74841
Position Type
Regular Part-Time
Casino Property
Ameristar Black Hawk
Job Locations US-CO-Black Hawk
- Maintains and cleans all office spaces throughout property and hotel public areas.  Ensures that all areas are free of safety hazards.- Informs Housekeeping Supervisors or Manager of any linen shortage.- Maintains the cleanliness of the guest room halls. - Delivery of both internal and external guest requests.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Transports linen from loading dock to guestroom floors.- Pulls linen from the laundry chute and places in carts to be sent out for laundering. - Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2020-74366
Position Type
Regular Full-Time
Casino Property
Ameristar Black Hawk
Job Locations US-CO-Black Hawk
- Responsible for performing the daily operations of the laundry facilities, including loading, washing and storing of laundry items, hallways and service areas.- Responsible for providing superior service to both the internal and external customer.- Operates commercial washers, dryers, flatwork ironers, sorts, feeds and pulls linens.  Catches, folds, stacks and bundles with or without tying machines.  Sorts and loads towels, sheets and various other linens and terry items onto linen cart.- Stacks linens onto shelves.- Maintains inventory control, item count and associated recordkeeping.
Job ID
2020-75947
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
Ameristar Black Hawk
Job Locations US-CO-Black Hawk
- Adheres to established departmental and property policies and procedures regarding guest service standards.- Coaches, monitors, and develops team members for improved performance.- Assists with the planning and organization of the stewarding department.- Trains team members in proper usage of cleaning solutions and appropriate food handling practices.- Performs inventories; places and receives orders as needed.- Delegates shift station responsibilities and supervises kitchen when called upon.- Maintains cleanliness of work station and all back of house areas.- Practices safe food handling and sanitation duties according to established procedures.- Responsible for ensuring proper storage of all equipment (e.g. china, glass, silver, cooking equipment, and utensils).- Ensures kitchen workers have and use the proper equipment necessary to perform their jobs (e.g. gloves, goggles, cleaning solutions, etc.).- Assists in training kitchen personnel in all aspects of safety.- Maintains records and log books according to established procedures.- Follows up on projects in a timely manner and complies with departmental policies as well as with company rules, regulations, and policies set forth in the employee handbook.- Maintains the levels and standards of cleanliness and safety set by the company, the Health Department, and OSHA.- Ensures that all equipment is properly maintained; reports malfunctions to the appropriate supervisor.- Works professionally with other departments as needed to accomplish tasks.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-76455
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Ameristar Black Hawk
Job Locations US-CO-Black Hawk
- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sportsbook Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures- Explain wagering rules, including betting lines and odds, and procedures to guests- Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SAR) requirements- Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service.  Offer information on activities, etc., and direct guests for further information as necessary.- Create and enter player tracking cards- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity- Perform other job-related duties as requested.- Maintains strict confidentiality in all departmental and company matters. - Leads the Sportsbook operations and provides oversight and support to the Sportsbook Representatives- Monitor and supervise Sportsbook team for adherence to company policies, procedures, Title 31 and minimum internal control standards, and applicable jurisdiction regulations and laws.- Close out representatives at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately. - Verifying cash drawers, complete reports, rate casino customer activity, and monitor sports book for suspicious activity.- Prepare and stock all the daily sports sheets. - Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SAR) requirements.- Explain wagering rules, including betting lines and odds, and procedures to guests as needed.- Notify leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- Approves and denies wagers from guests as permitted.- Updates and maintains all customer sheets.- Monitors all monies being wagered and updates the betting odds according to policy.- Handles guest disputes quickly and effectively within the level of their authority.- Assists with training, developing, measuring performance, disciplining, and/or scheduling employees.- Promotes safety awareness to minimize work related injuries.- Maintains knowledge of property information.- Other job-related duties as requested.
Job ID
2020-76404
Category
Casino Operations
Casino Property
Ameristar Black Hawk
Job Locations US-CO-Black Hawk
As a Massage Therapist, you are responsible for offering a variety of massage and body treatments to relieve pain, help rehabilitate injuries, improve circulation, relieve stress, increase relaxation, and aid in the general well-being of clients/guests. Prior to the massage, the therapist guides the client through the service offerings and helps them choose the right treatments.- Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with guests in all types of business conditions and the ability to work harmoniously with coworkers.- Confer with clients about their medical histories and problems with stress or pain to determine how massage will be helpful. Assess clients’ soft tissue condition, joint quality and function, muscle strength and range of motion.- Perform therapeutic massages of soft tissues and joints for up to 120 minutes- Update and maintain customer information records, such as services provided and ensure they are in compliance with safety and health laws and policies, such as HIPAA laws and regulations.- Attention to safety and cleanliness of the area is imperative.- Follows all safety procedures. Immediately notifies security and supervisor of accidents and potential safety hazards. - Collects fees for health club and services and sundry items from guests and maintains security of receipts.- Maintains adequate supply of towels and sundry items. - Monitors inventory and notifies manager when ordering is necessary.
Job ID
2020-76046
Position Type
Regular Full-Time
Casino Property
Ameristar Black Hawk
Job Locations US-CO-Black Hawk
- Adheres to departmental and company policies and procedures regarding guest service standards.- Provides a safe, secure, and comfortable environment for all guests and team members. - Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. May include uneven, incline, decline surfaces, and stairs.- Escorts and transports funds for table fills, slots and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies and or cleaning personnel.- Maintains strict confidentiality and professionalism in all company matters.- Operates security dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides superior guest experience through consistent, positive interaction. - May be required to assist with property incidents acting as a first responder to include but not limited to, guest medicals and intoxicated patrons, obtaining guest information on security related incidents that may occur on company property. - Ability to lift and carry up to 50 lbs.- Knowledgeable of applicable state laws and gaming regulations.- Ability to patrol by foot and/or stand long periods of time (6-8 hours) while verifying identification credentials to prevent underage access to gaming areas. - This is a uniformed position, which requires that team member’s comply with Ameristar uniform appearance standards while on duty.
Job ID
2020-75395
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Ameristar Black Hawk
Job Locations US-CO-Black Hawk
As a Front Desk Agent you are responsible for providing superior service to both the internal and external customer.  This position is responsible for providing administrative and clerical support to the spa team to include scheduling, payment processing, and merchandise sales. - Greet guests and offer assistance and/or instruction in the use of the Spa.- Collect fees and accurately handle all cash, checks, credit card, gift certificates and comp transactions- Maintain on a daily basis a high level of cleanliness in the spa facilities- Unpack, stock and price all merchandise in the retail area as needed with the ability to lift a minimum of 25 lbs- Schedules spa and salon treatments- Responsible for knowing all new policies and procedures in the Spa- Adhere to all policies and procedures for the Spa
Job ID
2020-75499
Position Type
Regular Full-Time
Casino Property
Ameristar Black Hawk
Job Locations US-CO-Black Hawk
- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sportsbook Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures- Explain wagering rules, including betting lines and odds, and procedures to guests- Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SAR) requirements- Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service.  Offer information on activities, etc., and direct guests for further information as necessary.- Create and enter player tracking cards- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity- Perform other job-related duties as requested.- Maintains strict confidentiality in all departmental and company matters. 
Job ID
2020-75863
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Ameristar Black Hawk
Job Locations US-CO-Black Hawk
- Responsible for providing guidance and daily supervision to all stewarding staff.- Assists in work procedures and expedites workflow to all stewarding employees, to include floor operations, policies, and procedures.- Adheres to scheduling and coordinates with manager regarding any concerns.- Maintains organization and ensures proper rack stacking, silver presoaking, and safe operation of dish machine.- Ensures proper set-up, breakdown, and maintenance of all special events.- Responsible for supporting compliance to departmental budgets.- Performs special cleaning projects as assigned.- Trains new stewards as required.- Maintains established pars and inventory of supplies through daily monitoring.- Conducts daily kitchen walkthroughs to verify completion of assignments.- Assists Executive Steward/Stewarding Assistant Manager with administrative duties.- Staffs, schedules, evaluates, trains, develops, and monitors team members; recommends wage increases, promotions, demotions, discipline, and other employment actions for team members.- Ensures established departmental quality assurance procedures are acceptable to Health Department and company standards.- Responsible for ensuring compliance with all regulatory policies and procedures; reports potential issues to management.- Performs related duties and responsibilities as required.- Maintains strict confidentiality in all company matters.
Job ID
2020-76454
Position Type
Regular Full-Time
Casino Property
Ameristar Black Hawk
Job Locations US-CO-Black Hawk
- Responsible for providing guidance and daily supervision to staff in the department.  Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Shares responsibility for the overall engagement of all team members with Assistant Shift and/or Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances.- Assists with verifications of table inventories and effectively manages table limits.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficient operations table games protection during assigned shift.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.- Accounts for chips on assigned games. This includes making fills and credits as needed.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75531
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Ameristar Black Hawk

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