Penn National Gaming, Inc.

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Job Locations US-LA-Bossier City
- Performs daIly cleanIng projects as dIrected by supervIsors. - Cleans all floor mats; sweeps and mops all kItchen floors to remove food, debrIs, and grease; cleans behInd and under all equIpment. - MaIntaIns hood vent system and ovens. - Cleans and sanItIzes all garbage cans. - MaIntaIns adequate Inventory of supplIes needed to perform job functIon. - ResponsIble for proper storage of all equIpment (e.g. chIna, glass, sIlver, cookIng equIpment, and utensIls). - Ensures the cleanlIness of all floors, walls, dIshes, pots, etc. - Ensures �Wet Floor� sIgns and other markers are used. - Ensures kItchen workers have and use the proper equIpment necessary for the job (e.g. gloves, goggles, cleanIng solutIons, etc.). - Ensures that all equIpment functIons properly; reports malfunctIons promptly. - AssIsts kItchen utIlIty personnel wIth dutIes when necessary as dIrected by supervIsor. - AssIsts other outlets wIth cleanIng projects or restockIng supplIes. - AssIsts In traInIng kItchen workers In all aspects of safety. - TraIns kItchen personnel on proper cleanIng solutIon usage and safety applIcatIons. - ResponsIble for organIzatIon and proper storage of cleanIng solutIons and supplIes. - MaIntaIns the levels and standards of cleanlIness and safety set by the company, the Health Department, and OSHA. - Performs all other related and compatIble dutIes as assIgned. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-76793
Position Type
Regular Full-Time
Casino Property
Boomtown Bossier City
Job Locations US-LA-Bossier City
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-77681
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Boomtown Bossier City
Job Locations US-LA-Bossier City
- This is a Dealer Dual Rate positon.  Candidate will be required to supervise team members and table games operations when serving as the Table Games Floor Supervisor.- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-77680
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Boomtown Bossier City
Job Locations US-LA-Bossier City
- Cleans hotel rooms, hallways, lInen rooms, and employee and storage areas In the hotel, as dIrected. - MaIntaIns and cleans all equIpment used tHRoughout the course of a shIft, as dIrected. - MaIntaIns proper documentatIon of all dutIes accomplIshed durIng a workIng shIft, as dIrected. - Reports all safety hazards or maIntenance defIcIencIes for proper handlIng. - AbIdes by all securIty measures. - Greets all guests tHRoughout shIft wIth the proper salutatIon and pleasant expressIon. - AssIsts guests wIth Issues that are wIthIn authorIty to provIde, ensurIng guests' satIsfactIon whIle operatIng wIthIn establIshed guIdelInes and polIcIes. - Performs all dutIes In a quIet and orderly manner. - AssIsts the house person wIth department projects, as needed. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-76153
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
Boomtown Bossier City
Job Locations US-LA-Bossier City
- Adheres to all departmental and property polIcIes and procedures regardIng guest servIce standards. - Greets guests In a frIendly, courteous manner and arranges for seatIng accordIng to guest preference and table avaIlabIlIty; monItors room atmosphere. - Quotes accurate waItIng tImes and handles guest waItIng lIsts or reservatIons In accordance wIth establIshed procedures. - ProvIdes fast, frIendly, professIonal, and responsIve customer servIce to restaurant guests and restaurant staff. - Operates a cash regIster/P.O.S. System, rIngIng proper amount Into the regIster and gIvIng the guest or server the correct change; accounts for all cash, charge, and complImentary sales accordIng to establIshed procedure; maIntaIns IntegrIty of all fInancIal controls and responsIbIlItIes. - FamIlIar wIth restaurant food menu, IncludIng descrIptIon, prIce, add-ons, and beverages. - GIves cash refunds or credIt memorandums as dIrected by SupervIsor/Manager. - CoordInates and controls the flow of the restaurant. - AssIgns statIons to servers and bus persons. - SupervIses the restaurant In the absence of the Restaurant SupervIsor/Manager. - AssIsts waIt staff and bus persons In theIr dutIes (e.g., refIll water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or requIred. - Resolves servIce Issues accordIng to establIshed guIdelInes. - Ensures dInIng and servIng areas are set up and maIntaIned accordIng to standard. - Knows and promotes current casIno events and programs and can gIve guests dIrectIons to all casIno areas. - Answers telephone In a professIonal manner. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-77122
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Boomtown Bossier City
Job Locations US-LA-Bossier City
Sign on bonus for experienced Captain of the Watch candidates or Marine/EVS Supervisor experience.- Adheres to all departmental and property policies and procedures regarding guest service standards.- Adheres to and enforces compliance with all regulations established by Louisiana State Police Gaming Division, United States Coast Guard, ABS Consulting, and other applicable agencies pertaining to riverboat gaming and vessel operations while adhering to all property policies and procedures.- Manages routine and preventative maintenance programs, all emergency procedures including fire, evacuation, etc., for the vessel. Ensures that all emergencies are drilled and documented regularly (every emergency drilled quarterly) to guarantee that employees are proficient in knowing how to handle any emergency.- Ensures compliance with OSHA standards and regulations, as well as state, local, and federal ordinances.- Participates in and contributes toward the initiatives established for marine operations.- Maintains strict confidentiality in all company matters.
Job ID
2020-76591
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Casino Property
Boomtown Bossier City
Job Locations US-LA-Bossier City
- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Boomtown Casino.- Adhere to established department and property policies and procedures regarding guest service standards.- Verify and balance entries and records of financial transactions reported by various hotel departments during the day.- Post charges to guest’s bill.- May perform duties of Front Desk Clerk during shift.- Must be willing to work alone, supervised, or non-supervised when needed.- Must be willing to cross-train in other departments of Hotel Operations as instructed by management.- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.- Assist customers in completing Star Awards applications.- Enter membership information into computer.- Provide embossed card to members.- All other duties as assigned.Required Knowledge and Skills- Data entry (Computer) skills.- Excellent communication skills.Required Natural Behaviors- Must be able to stand for a minimum eight (8) hour shift. - Locations on casino floor are noisy and smoky. - Will also encounter intoxicated guests frequently. - Provide representation of department in specific project and company meetings.
Job ID
2020-77046
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
Boomtown Bossier City
Job Locations US-LA-Bossier City
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Enforces internal control policies and procedures, including but not limited to underage gambling and drinking laws. - Maintains safety and inspection reports for the property. - Conducts regular Security post inspections - Prepares Security incident reports and maintain Security logs. - Reports guest and team member concerns and complaints to manager. - Ensures Security team members adhere to uniform dress and grooming standards consistent with departmental and company guidelines. - interacts and cooperates with regulatory, fire/rescue, and law enforcement agencies. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2021-77899
Position Type
Regular Full-Time
Casino Property
Boomtown Bossier City
Job Locations US-LA-Bossier City
- Adheres to all departmental and company policies and procedures regarding guest service standards. - Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. - Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel). - Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary. - Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center. - Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer. - Assists leadership and prepares detailed reports on Security-related incidents that occur on company property. - Attends all departmental, company, and safety/first aid training programs as scheduled. - Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures. - Checks identification of all persons that appear to be under 21 years of age. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2021-77902
Position Type
Regular Part-Time
Category
Security, Surveillance & EMT
Casino Property
Boomtown Bossier City
Job Locations US-LA-Bossier City
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75443
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Boomtown Bossier City
Job Locations US-LA-Bossier City
Sign on bonus for candidates with qualifying supervisor experience.- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75441
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
Boomtown Bossier City

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