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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Operates assigned bank or window according to procedure.- Determines customer qualifications for mychoice members admission by reviewing player information based upon established criteria.- Opens new player accounts, issues replacement cards, and merges duplicate accounts.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes all job-related paperwork as approved in the Internal Control Submission.- Assists with the NRT kiosk as needed in relation to emptying or filling the units.- Participates in and attends meetings as requested.- Completes Currency Transaction Reports as required by law.- Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid.- Maintains a clean, well-organized work area and environment.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Adheres to and enforces compliance with all regulations established by Louisiana State Police Gaming Division, United States Coast Guard, ABS Consulting, and other applicable agencies pertaining to riverboat gaming and vessel operations while adhering to all property policies and procedures.- Manages routine and preventative maintenance programs, all emergency procedures including fire, evacuation, etc., for the vessel. Ensures that all emergencies are drilled and documented regularly (every emergency drilled quarterly) to guarantee that employees are proficient in knowing how to handle any emergency.- Ensures compliance with OSHA standards and regulations, as well as state, local, and federal ordinances.- Participates in and contributes toward the initiatives established for marine operations.- Maintains strict confidentiality in all company matters.
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- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.- Maintains strict confidentiality in all company matters.
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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Responsible for the collection, counting, sorting, and wrapping of currency.- Participates in the transfer of currency off the floor.- Transports the currency to the restricted area for counting.- Ensures key control procedures are followed.- Responsible for operating currency counters, adding machines, and other auditing functions.- Completes daily maintenance of all Count Room equipment as well as cleaning of Count Room.- Works professionally with other departments as needed to complete tasks.- Ensures company assets are properly accounted for and secured.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
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- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management.- Accountable for the adherence and/or enforcement of all written/internal controls and procedures within the casino.- Responsible for having a full comprehensive knowledge of internal controls and adhering and enforcing the same.- Adhere to established department and property policies and procedures regarding guest service standards.- Provide prompt, courteous, and accurate service to guests.- Maintain continuous security of assigned game.- Assist guests in playing and ensure adherence to established rules, policies, and procedures.- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.- All other duties as assigned.
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- This job requires the use of specialized, power equipment.- Follow all safety requirements and procedures at all times.- Perform preventative maintenance check on all equipment prior to and after each use.- Secure the work area and post proper safety notices for other users of the space prior to beginning work. Floor care, including routine mopping (dry and damp), buffing, burnishing, stripping and waxing on hard surface floors and stairs.- Vacuuming, bonneting and extracting carpets, stairwells and upholstery.- Simple maintenance tasks including, but not limited to, bulb changing.- Maintenance and cleaning of floor care equipment.- Ensure that appropriate chemicals are being used on proper area.- Other duties as assigned by supervision or management.
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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Determines guest needs and suggests menu items to enhance service and meet sales goals.- Prepares a variety of food and beverage orders according to established recipes and outlet standards.- Operates electronic cash register system to accurately and immediately account for payment transactions; transports monies to and from the main credit cage.- Maintains cleanliness and supplies in side stations; cleans and wipes down workstation and utensils before and after each assignment.- Stocks foods in their proper place in food storerooms and rotates stock as necessary.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
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- Responsible for supervising the Food & Beverage Outlet designated to this role and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals. - Maintains knowledge and ensures enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists Food & Beverage Outlet Manager to ensure efficient, sanitary, and pleasant service for all guests.- Assists in maintaining cost control methods and procedures by monitoring consistent pars and inventory.- Assists Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
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• Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management.• Adhere to established department and property policies and procedures regarding guest service standards.• Clean and service guestrooms of assigned area according to established procedures.• Collect keys from guestrooms and return to Front Desk.• Report room status on room attendant sheets.• Maintain room attendant cart in an orderly and neat manner.• Be familiar with the safe handling of cleaning products and supplies.• Respond to reasonable guest requests or place guest in contact with appropriate person for assistance.• This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.• All other duties as assigned.• Ability to read and write.
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- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.- Performs all duties in a quiet and orderly manner.- Assists the house person with department projects, as needed.- Maintains strict confidentiality in all company matters.
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- Responsible for counting and distribution of clean linen to both Room Attendant carts as well as linen closets- Picks up used linen from Room Attendant’s carts, transport linens from guest room floors to laundry sorting area and to carts that are then taken to soiled linen room where it is picked by laundry company- Moves, rearranges and cleans furniture- Washes mirrors and windows- Maintains housekeeping linen room on each floor, stocks with linen and supplies ensuring adequate level of supplies- Washes and cleans wall light fixtures, louvers, ceilings, shelves and outside walls- Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums- Recognizes and uses appropriate chemicals- Assists Room Attendants with stripping beds, emptying trash, bringing fresh linen and other related responsibilities- When needed, sets up guest rooms -Delivers, upon request, guest amenities, i.e. pillows, additional beds, blankets and much more- Maintains cleanliness of guest room hallways -Responsible for providing exceptional Red Carpet Customer Service to all guests- Maintains and cleans all office spaces throughout property and hotel public areas. Ensures that all areas are free of safety hazards.- Informs Housekeeping Supervisors or Manager of any linen shortage.- Delivery of both internal and external guest requests.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Transports linen from loading dock to guestroom floors.- Pulls linen from the guest room floors and places in carts to be sent out for laundering.- Any and all duties as assigned by your Supervisor or a member of management.
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- Responsible for counting and distribution of clean linen to both Room Attendant carts as well as linen closets- Picks up used linen from Room Attendant’s carts, transport linens from guest room floors to laundry sorting area and to carts that are then taken to soiled linen room where it is picked by laundry company- Moves, rearranges and cleans furniture- Washes mirrors and windows- Maintains housekeeping linen room on each floor, stocks with linen and supplies ensuring adequate level of supplies- Washes and cleans wall light fixtures, louvers, ceilings, shelves and outside walls- Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums- Recognizes and uses appropriate chemicals- Assists Room Attendants with stripping beds, emptying trash, bringing fresh linen and other related responsibilities- When needed, sets up guest rooms -Delivers, upon request, guest amenities, i.e. pillows, additional beds, blankets and much more- Maintains cleanliness of guest room hallways -Responsible for providing exceptional Red Carpet Customer Service to all guests- Maintains and cleans all office spaces throughout property and hotel public areas. Ensures that all areas are free of safety hazards.- Informs Housekeeping Supervisors or Manager of any linen shortage.- Delivery of both internal and external guest requests.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Transports linen from loading dock to guestroom floors.- Pulls linen from the guest room floors and places in carts to be sent out for laundering.- Any and all duties as assigned by your Supervisor or a member of management.
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- Adheres to all department and property policies and procedures regarding guest service standards.- Sorts, washes, dries, folds, and stores linens according to established procedures.- Sweeps and cleans work area and cleans/mops restrooms.- Performs routine maintenance on the laundry equipment, such as cleaning dryer traps and greasing flat ironer.- Maintains production output according to level of room occupancy.- Assists vendors who, as part of their service, perform inspections and tests of cleaning agents and operations.- Counts and processes reclaimed items.- Weighs and counts all received linen.- Keeps accurate records of delivered and received linen counts from all receiving departments; maintains daily worksheets.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
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- Adheres to all department and property policies and procedures regarding guest service standards.- Sorts, washes, dries, folds, and stores linens according to established procedures.- Sweeps and cleans work area and cleans/mops restrooms.- Performs routine maintenance on the laundry equipment, such as cleaning dryer traps and greasing flat ironer.- Maintains production output according to level of room occupancy.- Assists vendors who, as part of their service, perform inspections and tests of cleaning agents and operations.- Counts and processes reclaimed items.- Weighs and counts all received linen.- Keeps accurate records of delivered and received linen counts from all receiving departments; maintains daily worksheets.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
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- Motivates and leads the count team staff to ensure employees have adequate resources and guidance to achieve established objectives.- Understands and maintains the department budget and policies and procedures to ensure proper administration of department.- Facilitates training and developmental procedures to ensure extraordinary guest service standards are achieved.- Maintains protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.- Ensures that procedures and proper controls are affected to protect counted funds.- Maintains awareness of changes and/or problems that may affect the security of the currency in the Count Room and reports observances to the Count Room Supervisor.- Counts and reconciles total funds to ensure the integrity of the count.- Responsible for conducting a mechanically assisted count of the contents of the bill validator boxes.- Conducts all facets of the count from the opening of the boxes, counting of the drop, verification of documentation and bundling of currency to the final reconciliation of totals, as well as any other related tasks.
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- Responsible for supervising and managing staff in the Purchasing department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and achieving deadlines.- Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Manages the procurement and deliveries of materials, supplies, and equipment for one casino within the brand.- Responsible for monitoring and supporting the property’s diversity spend initiatives.- Responsible for procurement and expediting of all material supplies, equipment, and services across state and at properties.- Monitors results of department/function through inspection, evaluation, and analysis; makes changes if necessary, to achieve desired result.- Ensures all vendors comply with licensing requirements for appropriate regulatory bodies.- Ensures that the procurement process is operating in an effective manner to ensure the optimum benefit as it relates to the bidding process, terms of contract, and negotiations with vendors, while maintaining compliance with state regulations and internal controls.- Recommends substitutions for appropriate considerations/requests and analyzes quotes from vendors for unusual items.- Negotiates with vendors for goods and services; negotiates the best possible price and service guarantee.- Develops new supply sources where vendors are inadequate.- Audits blanket purchase orders and releases against blanket requisitions.- Purchases items and services on an advanced level.- Identifies and implements economic savings and synergies across properties as appropriate.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.
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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Responsible for the daily audit of Cage, Slots, Table Games, gaming, and non-gaming revenue areas.- Prepares exception reports for instances of non-compliance with operational practices; engages team members and trains them appropriately to mitigate future occurrences.- Investigates and reports to supervisor any discrepancies determined through audit process.- Prepares journal entries to record daily revenue and/or cashier activity.- Maintains accurate records and files pertaining to daily audits of areas of responsibility.- Prepares and accumulates information used to prepare the Daily Operating Report.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to supervisor.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
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- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
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- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides cash handling service to casino patrons.- Pays and verifies jackpots on slot machines according to established procedures.- Promotes the Players Club card program; understands current card benefits and information and presents program to customers.- Communicates all customer service issues to key personnel.- Responsible for assigned casino funds and proper handling of funds exchanges.- Performs customer booth transactions.- Assists in training new personnel as needed.- Monitors work areas to ensure cleanliness standards are met and customer requests are addressed and resolved.- Assists patrons with general questions concerning the casino.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.