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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations.- Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary. - Maintains integrity of all financial controls and responsibilities.- Provides fast, friendly, professional, and responsive customer service to guests.- Maintains cleanliness of designated area.- Ices and fills all non-alcoholic drinks for servers.- Provides work direction to assigned bar attendants.- Opens and closes bar according to established procedures.- Responsible for maintaining and balancing a cash drawer, credit charges, and servers’ food transactions, including tips.- Resolves service issues according to established guidelines.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
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- Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess.- Adheres to established departmental and property policies and procedures regarding guest service standards.- Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock in accordance with procedure. - Removes dirty dishes, soiled linen, glassware, and flatware from table and counter tops, and transports items to designated area and cleans tables (wipes) and seats. Ensures that the buffet line is clean and sanitary.- Resets tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications.- Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attends to guest needs) as required.- Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (e.g., coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required.- Maintains equipment as required in accordance with established guidelines and safety procedures.- Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with departmental procedures. - Resolves service issues according to established guidelines.- Assists in Bar/Beverage set-up.- Maintains strict confidentiality in all company matters.
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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Operates assigned bank or window according to procedure.- Determines customer qualifications for mychoice members admission by reviewing player information based upon established criteria.- Opens new player accounts, issues replacement cards, and merges duplicate accounts.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes all job-related paperwork as approved in the Internal Control Submission.- Assists with the NRT kiosk as needed in relation to emptying or filling the units.- Participates in and attends meetings as requested.- Completes Currency Transaction Reports as required by law.- Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid.- Maintains a clean, well-organized work area and environment.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Operates assigned bank or window according to procedure.- Determines customer qualifications for mychoice members admission by reviewing player information based upon established criteria.- Opens new player accounts, issues replacement cards, and merges duplicate accounts.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes all job-related paperwork as approved in the Internal Control Submission.- Assists with the NRT kiosk as needed in relation to emptying or filling the units.- Participates in and attends meetings as requested.- Completes Currency Transaction Reports as required by law.- Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid.- Maintains a clean, well-organized work area and environment.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Adheres to and enforces compliance with all regulations established by Louisiana State Police Gaming Division, United States Coast Guard, ABS Consulting, and other applicable agencies pertaining to riverboat gaming and vessel operations while adhering to all property policies and procedures.- Manages routine and preventative maintenance programs, all emergency procedures including fire, evacuation, etc., for the vessel. Ensures that all emergencies are drilled and documented regularly (every emergency drilled quarterly) to guarantee that employees are proficient in knowing how to handle any emergency.- Ensures compliance with OSHA standards and regulations, as well as state, local, and federal ordinances.- Participates in and contributes toward the initiatives established for marine operations.- Maintains strict confidentiality in all company matters.
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- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.- Maintains strict confidentiality in all company matters.
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- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.- Maintains strict confidentiality in all company matters.
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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Responsible for the collection, counting, sorting, and wrapping of currency.- Participates in the transfer of currency off the floor.- Transports the currency to the restricted area for counting.- Ensures key control procedures are followed.- Responsible for operating currency counters, adding machines, and other auditing functions.- Completes daily maintenance of all Count Room equipment as well as cleaning of Count Room.- Works professionally with other departments as needed to complete tasks.- Ensures company assets are properly accounted for and secured.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
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- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management.- Accountable for the adherence and/or enforcement of all written/internal controls and procedures within the casino.- Responsible for having a full comprehensive knowledge of internal controls and adhering and enforcing the same.- Adhere to established department and property policies and procedures regarding guest service standards.- Provide prompt, courteous, and accurate service to guests.- Maintain continuous security of assigned game.- Assist guests in playing and ensure adherence to established rules, policies, and procedures.- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.- All other duties as assigned.
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- This job requires the use of specialized, power equipment.- Follow all safety requirements and procedures at all times.- Perform preventative maintenance check on all equipment prior to and after each use.- Secure the work area and post proper safety notices for other users of the space prior to beginning work. Floor care, including routine mopping (dry and damp), buffing, burnishing, stripping and waxing on hard surface floors and stairs.- Vacuuming, bonneting and extracting carpets, stairwells and upholstery.- Simple maintenance tasks including, but not limited to, bulb changing.- Maintenance and cleaning of floor care equipment.- Ensure that appropriate chemicals are being used on proper area.- Other duties as assigned by supervision or management.
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- Maintains engineering for HVAC, ductwork, piping, plumbing, and fire protection.- Reviews assigned work orders and determines work priorities.- Installs machines, tools, and equipment to ensure continuous operations.- Inspects kitchen machines and equipment for conformance with operational standards.- Inspects, repairs, and adjusts HVAC equipment.- Repairs, rods, cleans, adjusts, and removes plumbing fixtures, line vents, and/or drains as needed, to ensure proper operation and sanitation.- Makes minor electrical repairs, including but not limited to repair and replacement of outlets, light fixtures, and equipment; ensures adequate lighting in all areas by replacing lights as needed.- Adheres to departmental quality standards; follows all safety rules.- Responsible for ensuring the workshop is neat and orderly.- Adheres to all regulatory, departmental, and company policies and procedures.- Performs preventive maintenance to equipment on a scheduled basis.- Assists with snow removal.- Responds to maintenance calls.- Maintains strict confidentiality in all company matters.
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- Consistently maintain and monitor that proper personnel policies are being followed in the department, communicating any changes that occur.- Establish a specified training program for each classification up to and including Supervisors, developing all employees to their fullest potential.- Develop budgets whereby standards of productivity and quality can be maintained which conform to upper management expectations.
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- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.- Performs all duties in a quiet and orderly manner.- Assists the house person with department projects, as needed.- Maintains strict confidentiality in all company matters.
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• Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management.• Adhere to established department and property policies and procedures regarding guest service standards.• Clean and service guestrooms of assigned area according to established procedures.• Collect keys from guestrooms and return to Front Desk.• Report room status on room attendant sheets.• Maintain room attendant cart in an orderly and neat manner.• Be familiar with the safe handling of cleaning products and supplies.• Respond to reasonable guest requests or place guest in contact with appropriate person for assistance.• This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.• All other duties as assigned.• Ability to read and write.
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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Familiar with restaurant food menu, including description, price, add-ons, and beverages.- Gives cash refunds or credit memorandums as directed by Supervisor/Manager.- Coordinates and controls the flow of the restaurant.- Assigns stations to servers and bus persons.- Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.- Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required.- Resolves service issues according to established guidelines.- Ensures dining and serving areas are set up and maintained according to standard.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Answers telephone in a professional manner.- Maintains strict confidentiality in all company matters.
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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Familiar with restaurant food menu, including description, price, add-ons, and beverages.- Gives cash refunds or credit memorandums as directed by Supervisor/Manager.- Coordinates and controls the flow of the restaurant.- Assigns stations to servers and bus persons.- Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.- Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required.- Resolves service issues according to established guidelines.- Ensures dining and serving areas are set up and maintained according to standard.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Answers telephone in a professional manner.- Maintains strict confidentiality in all company matters.
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- Assembles banquet room with proper linen and glassware as directed by supervisor.- Supplies and replenishes banquet/meeting rooms with clean glassware and fresh water.- Breaks down all banquet/meeting rooms upon conclusion of event.- Returns all equipment to its proper storage area.- Vacuums each room at conclusion of event.- Maintains established cleaning schedule of banquet space.- Prepares tableware for washing.- Collects all soiled pots and washes/restacks cleaned pots on shelves.- Responsible for removal of garbage and refuse.- Responsible for maintaining general cleanliness and appearance of banquet/meeting rooms.- Cleans and sanitizes all cooking equipment.- Adheres to regulatory, departmental, and company policies.- Maintains strict confidentiality in all company matters.
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ESSENTIAL DUTIES AND RESPONSIBILITIES - Responsible for more than one property for the risk and safety job duties- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting, implementing and tracking the Penn Risk Control Guide program- Responsible for developing, implementing and managing all aspects of general liability, safety, workers’ compensation. - Responsible for handling the investigation and settlement of general liability and workers’ compensation claims, OSHA compliance, fire regulations and safety policies and procedures- Provide direction to the TPA as needed and manage attorney interaction on risk/safety claims- Establish procedures to ensure proper tracking, analysis and recordkeeping of all claims- Implement regulatory programs to include: safety HAZCOM, Bloodborne Pathogens and Lock-Out/Tag-Out, - Ensure compliance with all federal/state laws including, but not limited to OSHA, Jones Act, DOT regulations and drug testing (for cause, random, etc)- Develop budget and responsible for managing all costs associated with risk claims, loss, etc.- Maintain confidentially of sensitive information and reports- Analyze loss data to determine what areas need special attention and inform management of the results to include appropriate recommendations - Establishes and maintains files of certificates of insurance for all contractors, subcontractors and outside vendors, along with insurance files on all real property, company vehicles, planes and special events.- Responsible for having an effective workplace safety program by coordinating and playing an active role in Safety Week, Wellness Awareness and Light Duty Programs and the property’s inspection program. - Coordinate the development and implementation of loss prevention/reduction goals for each department - Interface with Corporate Risk Management for assistance when necessary. - Direct the safety committee and develop material for monthly meetings- Other job duties as deemed necessary.QUALIFICATION REQUIREMENTS- Must have an outgoing, energetic and enthusiastic attitude - Must enjoy hosting others- Must be comfortable initiating conversations and creating a fun environment with our guests- Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university or equivalent work experience- Minimum 5 years of progressive experience in Risk Management, with a minimum of three years in a supervisor or above leadership role.- Strong background in Loss Control/Safety or related field preferred - Must be proficient in Microsoft applications (Excel, Access, Word)- Ability to multi task as necessary.- Excellent verbal and written communication skill, with the ability to handle difficult guest interactions.- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
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- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
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- Provides superior customer service by creating Magical, Memorable Moments; demonstrates ability to positively affect interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers- Provides superior customer service, positively effects interactions with external and internal customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers- Staff, schedule, evaluate, train, develop and monitor staff. Recommends wage increases, promotions, demotions, discipline and other employment actions for slot performance staff- Ensure slot performance team members are following established gaming and company procedures at all times- Utilizes shop machines or devices and may invent or create new parts or circuits- Acts as a specialist in both mechanical and electronic areas and accepts assignments for complex repair work- Serves as a trainer/mentor to less experienced technicians and trainees- May provide input to departmental planning- As assigned, provides relief supervision or staff work coordination- Maintains advanced skill levels and immediately develops expertise required by new technologies for slot machines
