Click column header to sort
-
- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.- Maintains strict confidentiality in all company matters.
-
- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.- Maintains strict confidentiality in all company matters.
-
- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Pinnacle Entertainment.- Accountable for the adherence and/or enforcement of all written/internal controls and procedures within the casino.- Responsible for having a full comprehensive knowledge of internal controls and adhering and enforcing the same.- Adhere to established department and property policies and procedures regarding guest service standards.- Provide prompt, courteous, and accurate service to guests.- Maintain continuous security of assigned game.- Assist guests in playing and ensure adherence to established rules, policies, and procedures.- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.- All other duties as assigned.
-
- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Pinnacle Entertainment.- Accountable for the adherence and/or enforcement of all written/internal controls and procedures within the casino.- Responsible for having a full comprehensive knowledge of internal controls and adhering and enforcing the same.- Adhere to established department and property policies and procedures regarding guest service standards.- Provide prompt, courteous, and accurate service to guests.- Maintain continuous security of assigned game.- Assist guests in playing and ensure adherence to established rules, policies, and procedures.- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.- All other duties as assigned.
-
- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Pinnacle Entertainment.- Accountable for the adherence and/or enforcement of all written/internal controls and procedures within the casino.- Responsible for having a full comprehensive knowledge of internal controls and adhering and enforcing the same.- Adhere to established department and property policies and procedures regarding guest service standards.- Provide prompt, courteous, and accurate service to guests.- Maintain continuous security of assigned game.- Assist guests in playing and ensure adherence to established rules, policies, and procedures.- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.- All other duties as assigned.
-
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Determines guest needs and suggests menu items to enhance service and meet sales goals.- Prepares a variety of food and beverage orders according to established recipes and outlet standards.- Operates electronic cash register system to accurately and immediately account for payment transactions; transports monies to and from the main credit cage.- Maintains cleanliness and supplies in side stations; cleans and wipes down workstation and utensils before and after each assignment.- Stocks foods in their proper place in food storerooms and rotates stock as necessary.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
-
The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position. - Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.- Fabricates, repairs, and maintains mechanical devices, motors and pumps.- Assists in building interface or accessory equipment as needed.- Responds to customer requests for maintenance assistance in order to provide courteous, timely and expert service.- Repairs and installs structural woodwork and equipment; assists in preparing wall surface for painting and wall covering, in order to ensure proper operation of all equipment according to established schedules and department standards.- Performs upholstery work as required.- Installs and maintains all tile, marble floor materials, carpet, and carpet tiles.- Operates milling equipment, lathes and power tools; welds materials.- This position operates in a working environment that is subject to varying levels of cold, heat, and vibration. Proper precautions are taken. Subject to varying levels of noise, crowds and smoke, the severity of which depends upon customer volume. Required to work in elevated places inside and outside of the building and in enclosed areas. At times subjected to hazards such as the dangers associated with the use of basic hand and power tools, testing equipment, and electrical shock.- Occasionally works outside and is subject to all weather conditions.
-
- Consistently maintain and monitor that proper personnel policies are being followed in the department, communicating any changes that occur.- Establish a specified training program for each classification up to and including Supervisors, developing all employees to their fullest potential.- Develop budgets whereby standards of productivity and quality can be maintained which conform to upper management expectations.
-
- Assembles banquet room with proper linen and glassware as directed by supervisor.- Supplies and replenishes banquet/meeting rooms with clean glassware and fresh water.- Breaks down all banquet/meeting rooms upon conclusion of event.- Returns all equipment to its proper storage area.- Vacuums each room at conclusion of event.- Maintains established cleaning schedule of banquet space.- Prepares tableware for washing.- Collects all soiled pots and washes/restacks cleaned pots on shelves.- Responsible for removal of garbage and refuse.- Responsible for maintaining general cleanliness and appearance of banquet/meeting rooms.- Cleans and sanitizes all cooking equipment.- Adheres to regulatory, departmental, and company policies.- Maintains strict confidentiality in all company matters.
-
- Assembles banquet room with proper linen and glassware as directed by supervisor.- Supplies and replenishes banquet/meeting rooms with clean glassware and fresh water.- Breaks down all banquet/meeting rooms upon conclusion of event.- Returns all equipment to its proper storage area.- Vacuums each room at conclusion of event.- Maintains established cleaning schedule of banquet space.- Prepares tableware for washing.- Collects all soiled pots and washes/restacks cleaned pots on shelves.- Responsible for removal of garbage and refuse.- Responsible for maintaining general cleanliness and appearance of banquet/meeting rooms.- Cleans and sanitizes all cooking equipment.- Adheres to regulatory, departmental, and company policies.- Maintains strict confidentiality in all company matters.
-
- Adheres to established departmental and property policies and procedures regarding guest service standards.- Demonstrates ability to produce all recipes on restaurant menu in a consistent manner in accordance with menu standards.- Oversees and is directly involved in the production of all food items on restaurant menu.- Assists in work direction of kitchen staff ensuring adherence to work procedures, quality standards, and menu specifications.- Prepares a daily prep list and written daily orders; ensures par stock levels are maintained.- Maintains control of the kitchen and informs chefs if staffing levels are not appropriate based on business volumes; assumes limited accountability of supervisors in their absence.- Communicates effectively with Front of House staff.- Coaches and directs all cooks and assistant cooks to work in a productive and efficient manner; assists in training new team members as directed.- Works the line in different locations as needed: sauté, broiler, appetizer, pantry, pasta, grill, etc.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner; reports equipment malfunctions.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.- Attends company/restaurant training programs as scheduled.- Completes opening, closing, and other side duties as assigned.- Communicates as needed with Sous Chefs.- Complies with departmental policies as well as company rules, regulations, and policies set forth in the Employee Handbook.- Maintains strict confidentiality in all company matters.
-
- Responsible for providing guidance and daily supervision to promotions staff/function in the Marketing department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Develops, coordinates, and executes all retail promotions, direct mail promotions, regularly scheduled entertainment acts, and special events to target retail and database customers while supporting compliance to departmental budget.- Supports the efforts and projects of the VP of Marketing and/or Marketing Manager as requested.- Coordinates internal support related to each special event, promotion, or entertainment for all appropriate departments; coordinates with Graphic Artist/Designer to properly fulfill all printed material requirements for promotions, special events, entertainment, and VIP parties.- Analyzes the effectiveness and success of promotions, special events, entertainment, and VIP parties.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
-
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
-
• Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Boomtown Casino, Inc. (Continually)• Adhere to established department and property policies and procedures regarding guest service standards. (Continually)• This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty. (Continually)• Provide continuous patrol by foot and vehicle of the casino, hotel and surrounding areas owned by the casino. This will be to determine any suspicious persons or vehicles and or minors entering the casino or being left in the parking lots. (Continually)• To assist the supervisor or assistant preparing detail reports on any security related incidents occurring on company property. (50%)• Escort and transport funds for table fills, slots and or banks. Provide security for money drops to include tables and slots. Provide escorts in sensitive areas for all non- gaming team members i.e.; maintenance, repair companies and or cleaning personnel. (Continually)• Respond to disturbances and alarms and provide security for both guest and team members. (Continually)• May be required to operate security dispatch to include dispatching officers, maintaining key control and maintain all logs required in the dispatch center. (Continually)• Establish guest and team member relation on a daily basis. (Continually)• In “Building the Gap” as Post officers greet guests as they enter and exit the casino in a friendly manner. (Continually)• Adhere to established policies and procedures regarding guest service standards. (Continually)• All other duties as assigned. (50%)
-
• Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Pinnacle Entertainment.• Adhere to established department and property policies and procedures regarding guest service standards.• This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.• Must maintain the strictest confidence of any and all confidential information disclosed by a Pinnacle entity.• Sell change to casino patrons in assigned areas of Casino Floor.• Responsible for assigned change bank funds, and proper handling of funds exchanges.• Respond to change lights on slot machines and assist customers needing change or other assistance.• Notify the appropriate Boomtown staff members to render assistance outside the scope of your responsibilities.• Assure that the slot machines are operating properly and that jackpot payoffs and fills are executed according to company policy.• Perform minor slot machine repairs not requiring a Slot Technician.• Assist casino patrons with general questions concerning the Casino.• Comply with all Company and departmental policies, procedures and internal controls.• Through teamwork with Slot Shift Supervisor and the Slot Shift Manager ensure good guest service and prompt response to guests’ needs at all times.• All other duties as assigned.
-
- Provides superior customer service by creating Magical, Memorable Moments; demonstrates ability to positively affect interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers- Provides superior customer service, positively effects interactions with external and internal customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers- Staff, schedule, evaluate, train, develop and monitor staff. Recommends wage increases, promotions, demotions, discipline and other employment actions for slot performance staff- Ensure slot performance team members are following established gaming and company procedures at all times- Utilizes shop machines or devices and may invent or create new parts or circuits- Acts as a specialist in both mechanical and electronic areas and accepts assignments for complex repair work- Serves as a trainer/mentor to less experienced technicians and trainees- May provide input to departmental planning- As assigned, provides relief supervision or staff work coordination- Maintains advanced skill levels and immediately develops expertise required by new technologies for slot machines
-
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Produces menu items as listed in each restaurant; follows all prep lists, and ensures kitchens are stocked and ready for service.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with maintaining cost control methods and procedures by monitoring consistent pars and inventory in each restaurant.- Assists Chef de Cuisine with administrative duties, such as tracking/maintaining attendance records.- Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
-
- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.- Maintains strict confidentiality in all company matters.
-
- Assists the Director in supervising all procedures and controls for the surveillance department.- Assists the Director in implementing surveillance department policies and procedures established by management.- Manages, directs and provides supervision for all Surveillance Supervisors.- Oversees training of department- Adheres to established department and property policies and procedures as well as gaming regulations, local, state and federal laws.- Notifies the appropriate leadership and the MGC upon the detection and taping of cheating, theft, embezzlement or other illegal activities- Interviews and hires prospective Team Members. Evaluates Team member progress and performance.- Ensures proper coverage as required by MGC.- Supervises and directs Shift Supervisors and ensures activities and job duties are being performed.- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Pinnacle Entertainment, Inc- Knowledge of all departmental policies and procedures, internal controls and all parts of the Missouri Gaming Commission (MGC) Act. Reports any deviations to the Director.- Coordinate Team Member schedules, breaks and PTO to ensure staffing is in compliance with MGC regulations.- Coach, monitor, and develop Team members for improved performance- Performs verbal and written Team Member coaching.- Issues timely performance evaluations of subordinates and offers guidelines and resources to achieve goals- Keeps Director informed of all pertinent information regarding the Surveillance Department.- Provides assigned shift on the job training and conducts training classes as required.- Performs all duties required of Surveillance Observers.- Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity- Track Team Member’s attendance in accordance with approved attendance-tracking system- All other duties as assigned
-
