Penn National Gaming, Inc.

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Job Locations US-LA-Baton Rouge
L'Auberge Casino and Hotel in Baton Rouge is looking for guest service minded individuals to join our team as Table Games Dealers! If you have ever wanted to become a dealer and are someone who likes to create memorable experiences for others, then this opportunity is for you!  No casino experience required!! - Dealer School classes will be held Monday through Friday, beginning TBD- Classes will last for 6-8 weeks- There is no cost for Dealer School*- Once classes are completed, you will be asked to audition for a part-time dealer position with the casino*If selected to attend dealer school, you will be required to obtain a state gaming license during school.  The typical cost of the license and paperwork is around $250.00.
Job ID
2020-77152
Position Type
Regular Part-Time
Category
Hidden (15272)
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Clears, cleans, stocks and sets up dining room tables and server stations to restaurant standards. - Transport bus tubs and carts to dishwashing area.- Assist kitchen personnel with the unloading and cleaning of bus tubs and carts.- Discretely clear individual settings from guest tables as each course is completed. - Provide additional settings, utensils and condiments as needed or requested.- Work with food servers, host/cashiers and other restaurant personnel in providing guest service. - Uses and maintains all assigned areas and equipment in a sanitary, safe and effective manner.
Job ID
2020-74514
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
Job ID
2021-77762
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Greet guests in a timely manner with a smile and a pleasant disposition. - Must be familiar with menu, preparation of drinks and food and prices.- Use suggestive selling techniques.- Explain the ingredients to the coffee.- Carry on a friendly conversation with the guests, as coffee is prepared.- Prepare for the next shift by filling the supplies, cleaning and sanitizing the workstation and equipment.- Work as a Barista making coffee, blended beverages, etc.- Work the cash register and maintain an accurate bank, maintain cleanliness.- Perform miscellaneous duties as assigned.
Job ID
2020-76309
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
Job ID
2020-77470
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station - Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients) - Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request - Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards - Slice, dice, chop and prepare raw products - Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required - Wipes counter areas, sinks and floors as required to maintain a clean and safe work station - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards - Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Provides personalized service and uses guests’ names when possible - Knows and promotes current casino events and programs and can give guests directions to all casino areas
Job ID
2020-77193
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request- Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards- Slice, dice, chop and prepare raw products- Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Provides personalized service and uses guests’ names when possible- Knows and promotes current casino events and programs and can give guests directions to all casino areas
Job ID
2020-76338
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station - Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients) - Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request - Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards - Slice, dice, chop and prepare raw products - Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required - Wipes counter areas, sinks and floors as required to maintain a clean and safe work station - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards - Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Provides personalized service and uses guests’ names when possible - Knows and promotes current casino events and programs and can give guests directions to all casino areas
Job ID
2020-77428
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station - Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients) - Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request - Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards - Slice, dice, chop and prepare raw products - Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required - Wipes counter areas, sinks and floors as required to maintain a clean and safe work station - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards - Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Provides personalized service and uses guests’ names when possible - Knows and promotes current casino events and programs and can give guests directions to all casino areas
Job ID
2021-77761
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Greet guests upon arrival at the table and provide prompt, accurate and courteous service to our customers, while utilizing the highest degree of technical skill in dealing- Explain aspects of various table games to our gaming customer’s- Ensure compliance of company and departmental policies and procedures, state Gaming Regulations and internal controls- Exchanges currency for gaming chips and pay or collects bets quickly and accurately according to departmental procedures- Notifies the Floor Supervisor of any customer needs; i.e. cocktails, host service etc- Reports any unusual situations to the Games Floor Supervisor
Job ID
2020-75318
Position Type
Regular Part-Time
Category
Hidden (15272)
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Greet guests upon arrival at the table and provide prompt, accurate and courteous service to our customers, while utilizing the highest degree of technical skill in dealing- Explain aspects of various table games to our gaming customer’s.- Ensure compliance of company and departmental policies and procedures, Missouri Gaming Regulations and internal controls.- Exchanges currency for gaming chips and pay or collects bets quickly and accurately according to departmental procedures.- Notifies the Floor Supervisor of any customer needs; i.e. cocktails, host service etc.- Reports any unusual situations to the Games Floor Supervisor.
Job ID
2020-77151
Position Type
Regular Part-Time
Category
Hidden (15272)
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
This position is pending regulatory approval.- Responsible for directing the overall operations and staff of the CRM team for assigned region. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Leads the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic personalization and promotional strategies.- Defines combined functionality of new and existing marketing channels.  Develops realistic and executable road maps for successful function.- Oversees strategic planning and creation of CRM campaigns in near real time communication through multiple channels.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to Executive Management.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as a positive and innovative ambassador for CRM team. Implements innovative business trends to ensure campaign success.- Works closely with Corporate IT to supervise data flows, upgrades, testing, troubleshooting and version control of the CRM platform and business intelligence tools.- Ensures offers are pushed out successfully by CRM time in real time.- Monitors competitor CRM and loyalty programs and proactively implements positive changes into current CRM strategy. Continuously improves program performance, player value, and profitability by testing and adopting best practices in real time.- Analyzes customer data, defines actionable segments and creates targeted lifetime value/customer life-cycle engagement campaigns and programs.- Responsible for overall retained player marketing initiatives; player retention & re-engagement; promotion and bonus campaign planning and execution (ROI analysis); executing, reporting, and iterating marcomms plan (incl player bonus liability); content and creative management; and holistic marcomms omni-channel management (email, website, SMS, push, player inbox, phone, direct mail, and social).- Works closely with the VP Marketing to develop and enhance KPIs to manage and support the success of the CRM marketing channels, campaigns, and programs.- Works closely with the marketing analytics team to build and monitor dashboards to track and optimize CRM channel performance. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-77203
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards- Resolves service issues according to the service recovery toolbox- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
Job ID
2020-75600
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
The Food Server is responsible for providing superior service to both the internal and external guest.  The Food server is also responsible for serving food and beverages.- Provides superior guest service, positively effects interactions with external and internal guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with other team members.- Recognizes guests immediately with a friendly, courteous greeting and informs them of daily specials, soup of the day, etc. Also acts as a “walking information center” by providing information on all aspects.- Assists guests with menu and beverage selection, demonstrating salesmanship with complete menu and product knowledge.- Notifies supervisor, manager, or line chef of any food products that are not properly prepared.- Ensures guest satisfaction through food quality checks and responsiveness to guest complaints.- Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.- Anticipates, identifies, and provides for guest needs.- Performs inventories and other duties as assigned.- Performs tableside cooking, salad entrées, desserts and presents, opens and pours wines, prepares and serves non-alcoholic and alcoholic beverages.
Job ID
2020-75289
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Mow grass, plow snow, water lawns, feed and trim shrubs, tends flower beds and regularly inspects assigned work areas to insure proper standards are maintained.- Operate lawn and grounds equipment including power mowers, snow blowers, bucket loaders and other power equipment.- Repair and maintains facility sidewalks and parking lots.- Assist Lead Groundskeeper with planning, planting and maintaining exterior and interior landscaping in accordance with the landscaping plan.- Remove refuse and trash from grounds.- Adjusts, clean and perform minor mechanical work on grounds equipment.- Recommend for purchase and suggests suitable locations for trees and shrubs.- May apply pesticides to plants as directed.- Perform duties and operate equipment in a safe manner.
Job ID
2020-76899
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- EnthusIastIcally supports, actIvely promotes, and demonstrates superIor customer servIce In accordance wIth department and company standards and programs.� - AssIsts In watchIng slot play, resolves problems and promotes complIance wIth slot procedures and rules whIle InsurIng slot securIty and reportIng on specIfIc play or problems as requIred. - Respond to the needs of guests, and accurately handle guests� monetary transactIons; has the resIlIency to deal wIth dIffIcult customers. - Pay and verIfy jackpots on slot machInes accordIng to establIshed procedures. - ProactIvely promote the myChoIce card program; understand current card benefIts and InformatIon and presents program to customers. - Accurately maIntaIns and control money flow durIng shIft wIth customers and employees. - AssIsts In traInIng new personnel and customer booth traInees as needed. - MonItors work areas to ensure cleanlIness standards are achIeved and customer requests are addressed and resolved. - ResponsIble for ensurIng the complIance wIth all regulatory complIance wIthIn area of responsIbIlIty and reportIng potentIal Issues to management.
Job ID
2020-76932
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- ResponsIble for Slot Performance operatIon for assIgned shIft for the company whIle promotIng Internal and external guest development� - MaIntaIns communIcatIon between departments, promotes guIdance for teamwork, encourages employee Ideas and feedback, and mentors and Instructs technIcIans - ResponsIble for coordInatIng work flow durIng shIft to meet busIness demands and ensure customer satIsfactIon�� - ResponsIble for the overall IntegrIty of daIly operatIons, ensures complIance wIth all regulatory, Internal control, and polIcIes and procedures - Performs technIcIan job responsIbIlItIes tHRoughout shIft - Performs all other related and compatIble dutIes as assIgned�
Job ID
2020-76637
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Normal and deep cleaning of inside/outside of ovens, inside/outside of hoods, inside/outside of grills, inside/outside of stoves, inside/outside deep fryers, inside/outside hot boxes, inside/outside salamanders, steam tables, chafers, table and counter tops, inside/outside walk-in refrigerators and freezers, speed racks (Crescors), trash cans & trash dumpsters, glass, brass, ceilings, walls, floors, drains, fans- Deep cleaning steward needs knowledge of taking apart and putting this above equipment back together- Ensure proper storage of equipment, chemicals and restaurant supplies in compliance with departmental, company and OSHA standards, in the dish and pot rooms, kitchens, mop rooms and trash dock. This includes but is not limited to china, glassware, silverware, trash cans, trash dumpsters, pots & pans- Ensure the proper stocking and restocking of all food line china and utensils before, during and after the restaurant hours of operation- Other duties may be assigned
Job ID
2020-75342
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Observes and reports any and all gaming violations and/or thefts of L’auberge property.- Operates monitor room equipment, including basic computer functions; monitors slot equipment of SIS System to provide security for company assets and funds.- Maintains video surveillance of the entire casino, i.e., table games, slots, keno, race & sports book, food and beverage outlets, parking lot, parking garages, hotel/casino complex, outbuildings and shops.- Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities.- Participates in court actions relating to gaming violations.- Learns and uses various card count systems.- Learns all games in use at L’auberge and all procedures and cheating indicators of such games.
Job ID
2020-75537
Position Type
Regular Full-Time
Category
Hidden (15273)
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Greets customer, transports luggage to and from vehicle to guest rooms, parks and retrieves customer’s passenger vehicles while creating a seamless customer service experience with an upbeat and positive attitude - initiates and engages in conversations with guests on all services across the company properties including restaurants, entertainment, promotions and events - Accurately completes Luggage tags and Valet tickets which includes inspection of vehicle for prior damage - Answers valet phone and responds to luggage room calls and expedited car retrieval service from Casino Operations - Practices lateral service by stepping out of normal job description to help guests and co-workers, when business allows. - This includes, but is not limited to, driving shuttles and working in coat check - Consistently maintains an upbeat and positive attitude with guests and co-workers - Consistently practices a sense of urgency throughout entire shift to include sprinting to and from Valet lot and in all other job duties - Adheres to regulatory, safety, departmental and company policies, including Department of Transportation - Supports safety and accident prevention programs - Presents oneself as a Credit to Company and encourages others to do the same - Performs all other related and compatible duties as assigned
Job ID
2020-77406
Position Type
Regular Part-Time
Category
Hotel Operations & Retail
Casino Property
L' Auberge Casino & Hotel Baton Rouge

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