Penn National Gaming, Inc.

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Job Locations US-LA-Baton Rouge
L'Auberge Casino and Hotel in Baton Rouge is looking for guest service minded individuals to join our team as Table Games Dealers! If you have ever wanted to become a dealer and are someone who likes to create memorable experiences for others, then this opportunity is for you!  No casino experience required!! - Dealer School classes will be held Monday through Friday, beginning TBD- Classes will last for 6-8 weeks- There is no cost for Dealer School*- Once classes are completed, you will be asked to audition for a part-time dealer position with the casino*If selected to attend dealer school, you will be required to obtain a state gaming license during school.  The typical cost of the license and paperwork is around $250.00.
Job ID
2020-77152
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- The set-up of the banquet facilities including arranging tables, chairs, linens, serve ware, and, if applicable, some decorations.- Plating and serving of the guests meals.- Maintain a clean and organized workspace to ensure a quicker and timelier set-up and tear down of banquet facilities.- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Various other duties may be assigned as roster of banquets changes.
Job ID
2020-76945
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Responsible for learning and being familiar with all of the property’s room outlets, Server functions, and for being able to answer general questions regarding the property. - Anticipate the guest’s needs and respond appropriately with a sense of urgency. - Positively affect interactions with guests and team members. - Set up and break down tables, chairs, staging, podiums, trash cans, dance floor, and banquet equipment for a variety of functions. Keep banquet areas clean and organized. - Work in cooperation with other service personnel to provide a high quality of service, as well as be able to read and comprehend Banquet Event Orders. - Responsible for set up and break down of functions and making sure the next function is set up for success. - Check all supplies, ensuring adequate stock levels, restocking all necessary items. - Assist with overall functions and ensure dining and serving areas are set up and maintained according to standard. - Observe and adhere to Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment. - Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner. - Consistent attendance at company/restaurant training programs as they are scheduled. - Carry out duties with attention to detail, sanitation and safety. - Complete opening, closing and other side duties as assigned by the supervisors. - Pass all tests given including the training in order to retain the knowledge needed to be an effective server. - Maintain a well-groomed, neat and clean appearance. - Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers. - Perform all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards. - Perform all duties as assigned by management. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2021-80600
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides personalized service and uses guest name - Resolves service problems according to guidelines - Provides fast, friendly, professional beverage service to casino guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray) - Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required - Slices and pits fruit as required - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains a clean and stocked workstation in accordance with established health and safety guidelines
Job ID
2021-79476
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides personalized service and uses guest name - Resolves service problems according to guidelines - Provides fast, friendly, professional beverage service to casino guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray) - Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required - Slices and pits fruit as required - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains a clean and stocked workstation in accordance with established health and safety guidelines
Job ID
2021-79899
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Provides personalized service and uses guest name - Resolves service problems according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains clean and stocked workstation
Job ID
2021-79478
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Clears, cleans, stocks and sets up dining room tables and server stations to restaurant standards. - Transport bus tubs and carts to dishwashing area.- Assist kitchen personnel with the unloading and cleaning of bus tubs and carts.- Discretely clear individual settings from guest tables as each course is completed. - Provide additional settings, utensils and condiments as needed or requested.- Work with food servers, host/cashiers and other restaurant personnel in providing guest service. - Uses and maintains all assigned areas and equipment in a sanitary, safe and effective manner.
Job ID
2020-74449
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
Deliver internal and external guest service. - Staff, schedule, evaluate, train, develop and monitor subordinate personnel. Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel. - Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule according to business levels. - Monitor Credit granting and collection policies and procedures to ensure established guidelines comply with all internal and external regulatory directives and laws. - Maintain protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail. - Ensure procedures and proper controls are strictly enforced to protect assets. - Monitor and evaluate overall company activities in relation to departmental operations to ensure integration of company needs with the services rendered through Credit and collections. - Review compliance with relevant gaming regulations to ensure that the cage is operating within these parameters, as well as company policies and procedures. - Secure payment from customers with delinquent Credit through written, verbal and personal contact in order to maximize ratio of collection to bad checks in a manner that maintains good customer relations. - Work with customer relations issues that are beyond the authority of staff in order to resolve situations in an equitable manner. - Monitor and evaluate the activities of Cage Cashiers to ensure achievement of financial, policy and regulatory objectives.
Job ID
2021-78234
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
Job ID
2021-80196
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station - Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients) - Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request - Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards - Slice, dice, chop and prepare raw products - Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required - Wipes counter areas, sinks and floors as required to maintain a clean and safe work station - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards - Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Provides personalized service and uses guests’ names when possible - Knows and promotes current casino events and programs and can give guests directions to all casino areas
Job ID
2020-77193
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
Cook-Red Lotus, is responsible for the preparation and presentation of all food items as called for by the menu, and for assisting the Sous Chef in the efficient operation of the kitchen and of assigned personnel. Prepares, seasons, and cooks/stir fry's in industrial woks all soups, meats, vegetables, fish, poultry, and other food items for consumption. Cooks, prepares, and arranges the food to make an appealing arrangement for guests. Ensures that guests have a favorable and authentic Asian dining experience. Mastery of preparation and cooking of Asian foods a must. Duties include cooking specialty foods, preparing meals quickly while ensuring quality is maintained and safety and sanitation guidelines are observed. - Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. - Completes all assigned compliance training courses on time- Recognizes a variety of sauces and properly places them on all entrees featured on daily menus.- Keeps work station neat and clean.- Assists coworkers to ensure efficient operation of the line.- Communicates effectively with "front-of-the-house" staff.- Ensures the proper closing down of work station- Ensures the proper storing of any leftover foods
Job ID
2020-75153
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request- Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards- Slice, dice, chop and prepare raw products- Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Provides personalized service and uses guests’ names when possible- Knows and promotes current casino events and programs and can give guests directions to all casino areas
Job ID
2020-76338
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station - Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients) - Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request - Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards - Slice, dice, chop and prepare raw products - Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required - Wipes counter areas, sinks and floors as required to maintain a clean and safe work station - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards - Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Provides personalized service and uses guests’ names when possible - Knows and promotes current casino events and programs and can give guests directions to all casino areas
Job ID
2020-77428
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet guests. Greets, and makes welcome, each guest approaching their station - Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients) - Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request - Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards - Slice, dice, chop and prepare raw products - Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required - Wipes counter areas, sinks and floors as required to maintain a clean and safe work station - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards - Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Provides personalized service and uses guests’ names when possible - Knows and promotes current casino events and programs and can give guests directions to all casino areas
Job ID
2021-77761
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Greet guests upon arrival at the table and provide prompt, accurate and courteous service to our customers, while utilizing the highest degree of technical skill in dealing - Explain aspects of various table games to our gaming customer’s - Ensure compliance of company and departmental policies and procedures, state Gaming Regulations and internal controls - Exchanges currency for gaming chips and pay or collects bets quickly and accurately according to departmental procedures - Notifies the Floor Supervisor of any customer needs; i.e. cocktails, host service etc - Reports any unusual situations to the Games Floor Supervisor
Job ID
2021-80321
Position Type
Regular Full-Time
Category
Hidden (15272)
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Greet guests upon arrival at the table and provide prompt, accurate and courteous service to our customers, while utilizing the highest degree of technical skill in dealing - Explain aspects of various table games to our gaming customer’s - Ensure compliance of company and departmental policies and procedures, state Gaming Regulations and internal controls - Exchanges currency for gaming chips and pay or collects bets quickly and accurately according to departmental procedures - Notifies the Floor Supervisor of any customer needs; i.e. cocktails, host service etc - Reports any unusual situations to the Games Floor Supervisor
Job ID
2021-80320
Position Type
Regular Part-Time
Category
Hidden (15272)
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Greet guests upon arrival at the table and provide prompt, accurate and courteous service to our customers, while utilizing the highest degree of technical skill in dealing- Explain aspects of various table games to our gaming customer’s.- Ensure compliance of company and departmental policies and procedures, Missouri Gaming Regulations and internal controls.- Exchanges currency for gaming chips and pay or collects bets quickly and accurately according to departmental procedures.- Notifies the Floor Supervisor of any customer needs; i.e. cocktails, host service etc.- Reports any unusual situations to the Games Floor Supervisor.
Job ID
2020-77151
Position Type
Regular Part-Time
Category
Hidden (15272)
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Greet guests upon arrival at the table and provide prompt, accurate and courteous service to our customers, while utilizing the highest degree of technical skill in dealing - Explain aspects of various table games to our gaming customer’s - Ensure compliance of company and departmental policies and procedures, state Gaming Regulations and internal controls - Exchanges currency for gaming chips and pay or collects bets quickly and accurately according to departmental procedures - Notifies the Floor Supervisor of any customer needs; i.e. cocktails, host service etc - Reports any unusual situations to the Games Floor Supervisor
Job ID
2021-80070
Position Type
Regular Part-Time
Category
Hidden (15272)
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas - Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur - Cleans any bio hazardous materials when it occurs - Removes trash from the trash container and places into the dumpsters - Familiar with the proper use of chemicals and equipment - Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day - Responsible for providing exceptional customer service to all guests
Job ID
2021-79946
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
L' Auberge Casino Hotel Baton Rouge
Job Locations US-LA-Baton Rouge
- Directly host high-end guests and maintain player development accounts to ensure regular contact with guests in order to build guest loyalty.- Circulate casino floor meeting new guests and greeting familiar guests by name to develop player base; encourage return visits and create customer loyalty by establishing and developing relationships with gaming customers.- Develop player base by promoting mychoice Club to qualified gaming guests; invite guests to utilize the amenities of the club in order to develop customer loyalty.- Award customer complimentaries based on gaming action and program guidelines.- Coordinate guest visits including meals and show reservations, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.- Assist in the organization of special functions (parties, tournaments, etc.) and is responsible for preparing invitee lists and telemarketing efforts for special events, individual visits and/or obtain feedback on customer satisfaction.- Contact guests by calling, writing or making personal visits to increase trip frequency.- Attend off property functions as a representative of the company in order to entertain or assist guests as required.- May act as a mentor to casino hosts and provide guidance on player development practices.- Oversee and coordinate guest limo and shuttle services to ensure timely guest pick up and drop off schedules.
Job ID
2021-80385
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
L' Auberge Casino Hotel Baton Rouge

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