Penn National Gaming, Inc.

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Job Locations US-IN-East Chicago
- Responsible for supervising and managing staff in the Cage/Credit department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Regulates and determines extensions of credit according to established guidelines.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of departmental customer service goals.   - Effectively responds to a supervisor’s requests in all areas of guest interaction and guest concerns.- Promotes a positive environment for all guests and team members to encourage the return visit of guests and achieve job satisfaction for all team members.- Conducts investigations into variances, violations of internal controls, and violations of reporting requirements.- Responsible for all operation supply inventory. Ensures team members have the tools needed to do their jobs to maximize efficiently.- Responsible for administration of reward and recognition programs to maximize employee engagement.- Responsible for securing the integrity of all assets and oversees balancing of all Cage banks.- Reviews and approves Cage documentation based on established levels of authorization.- Prepares/reviews currency transactions reports.- Approves credit line availability.- Reviews multiple transactions logs for accuracy.- Responds to guest inquiries while monitoring and applying service recovery within authorized levels.- Responsibe for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance  procedures.  - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-74713
Position Type
Regular Full-Time
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IN-East Chicago
- Responsible for directing the overall operations and staff of the Security department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Ensures that scheduling is done in an effective and efficient manner while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of departmental customer service goals.   - Develops, evaluates, enforces, reviews, and approves changes or revisions to operating practices, procedures, and standards based on business trends and practices.- Provides for the safety of team members including ensuring all areas are free of safety hazards, debris, and litter, and conducting training as needed.- Identifies and resolves Security-related problems.- Develops and implements alternative methods for Security operation improvement.- Examines and analyzes the physical property, processes, and procedures and develops, institutes, oversees, and enforces emergency policies.- Serves as liaison with gaming regulators, public law enforcement, fire officials, and other agencies as it relates to Security by maintaining a positive and constructive relationship.- Conducts, supervises, and prepares reports relating to investigations of any losses or violations of law, regulations, policies, or procedures.- Transfers Table Games fills and credits.- Provides escorts as needed.- Testifies in court when necessary.- Protects and preserves the assets of the company.- Compiles information and completes and submits reports to authorized management or Accounting as required.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-74743
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IN-East Chicago
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection.- Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74496
Category
Hidden (15272)
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IN-East Chicago
- Responsible for supervising staff and the overall daily management of the Revenue Audit department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Monitors compliance of revenue activities on the property via the exception process to ensure that all relative documentation is completed in compliance with all applicable laws.- Assists in development and implementation of procedural policies for audits, makes corrections or revisions as needed, and cooperates with internal and external auditors as needed.- Completes journal entries, reconciles balance sheet accounts, and produces various revenue reports and statistical analyses.- Creates financial spreadsheets and updates information on a regular basis.- Creates standard operating procedures and makes improvements for suggestions as needed.- Provides professional representation at internal and external meetings and events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of departmental customer service goals.   - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-74641
Position Type
Regular Full-Time
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IN-East Chicago
- Performs daily audit of Cage, Slots, Table Games, and non-gaming revenue areas.- Prepares cash summaries, journals for entry, and revenue reports for management.- Compiles, sorts, and reviews daily casino documents.- Prepares various worksheets and maintains compliance files including exception reports and testing results.- Prepares internal and external correspondence, assists with training classes, and completes other special projects as directed.- Communicates, both written and verbally, with affiliated departments on variances, statistics, and exceptions to policy and procedure.- Adheres to all regulatory, departmental, and company policies and procedures.
Job ID
2020-74651
Position Type
Regular Full-Time
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IN-East Chicago
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-74783
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Ameristar Casino Hotel East Chicago

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