Penn National Gaming, Inc.

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Job Locations US-IN-East Chicago
- Adheres to all departmental and property polIcIes and procedures regardIng guest servIce standards. - Acknowledges, greets, and converses In EnglIsh wIth all guests; offers assIstance and InformatIon to anyone showIng an Interest In gamIng. - ProvIdes fast, flawless, personalIzed servIce to players. - ConsIstently buIlds and maIntaIns rapport wIth guests. - MaIntaIns knowledge of all aspects of the games dealt. - ComplIes wIth all company and departmental polIcIes and procedures, State GamIng RegulatIons, and Internal Controls. - Conducts assIgned game accordIng to procedure. - Ensures approprIate game protectIon. - Ensures approprIate game pace for all players. - ResponsIble for learnIng and beIng famIlIar wIth the property�s other gamIng and entertaInment/servIce actIvItIes In order to provIde accurate InformatIon and enhance guest experIence. - Ensures payouts are made quIckly and accurately. - FIlls and credIts tables by verIfIcatIon of cheques. - Opens and closes tables accordIng to establIshed guIdelInes and procedures. - Performs all other related and compatIble dutIes as assIgned. - MaIntaIns strIct confIdentIalIty In all company matters.
Job ID
2020-76181
Category
Hidden (15272)
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IN-East Chicago
We are currently looking for energetic and outgoing candidates to enroll in Free Dealer School ($500 Sign-On Bonus) to learn from the best at Ameristar Casino in East Chicago!**Date to be announced with limited availability! Apply Today!** - Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection.- Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-75564
Category
Hidden (15272)
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IN-East Chicago
- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift.  Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures enforcement of games procedures and policies as outlined in company and departmental manuals, and in accordance with Internal Controls. Monitors for compliance.- Monitors chips and cash transactions between Dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Effectively handles customer concerns and requests.- Assists with responsibility for the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists with the overall integrity of daily Table Games operations. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75875
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IN-East Chicago
- Responsible for all activity that transpires on the casino floor relative to Slots and/or Table Games.- Informs and communicates all pertinent information to the the Vice President of Casino Operations.- Observes, verifies and supervises payout transactions relative to Slots/and or Table Games.- Oversees all significant monetary exchanges to ensure prompt and accurate execution of transactions.- Completes daily personnel assignments and re-assigns personnel based on business volumes, including but not limited to Early Outs and the opening and closing of games.- Communicates interdepartmentally on an ongoing basis with departments such as Marketing, Security and Surveillance.- Completes performance appraisals for direct reports, providing clear direction as needed to meet departmental standards and achieve both departmental and company goals. Adheres to all departmental and company policies and procedures.- Responsible for key control and associated documentation.- Responsible for training and communicating all procedural changes/modifications/new policies governing games that are added to the casino floor.- Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.  
Job ID
2020-76525
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IN-East Chicago
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Responsible for the collection, counting, sorting, and wrapping of currency.- Participates in the transfer of currency off the floor.- Transports the currency to the restricted area for counting.- Ensures key control procedures are followed.- Responsible for operating currency counters, adding machines, and other auditing functions.- Completes daily maintenance of all Count Room equipment as well as cleaning of Count Room.- Works professionally with other departments as needed to complete tasks.- Ensures company assets are properly accounted for and secured.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-76096
Position Type
Regular Part-Time
Category
Accounting/Finance
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IN-East Chicago
- Greets guests in a timely manner with a smile and a pleasant disposition.- Must be familiar with menu, preparation of food and prices.- Uses suggestive selling techniques.- Takes guest’s order and accurately inputs it into the computer/register.- Follows all cash handling procedures.- Completes assigned side work and any additional daily tasks.- Maintains cleanliness and supplies in side stations. Cleans and wipes down workstation utensils before and after each assignment.- Maintains a clean and sanitary work environment as required by the Indiana State Health Department- Stocks foods in their proper place in food storerooms and rotates stock as necessary.- Replenishes assigned work station with hot and/or cold foods by transporting prepared foods from the kitchen to the proper area in a timely manner.- Maintains and rotates dated food stock.- Adheres to regulatory, departmental and company policies.- Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.
Job ID
2020-76245
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IN-East Chicago
- Responsible for directing the overall operations and staff with Games and Slots. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns/deviations to GM.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of departmental customer service goals.   - Provides direction to Table Games/Slots leadership and oversees all Table Games game protection and overall Slot operations.- Answers inquiries pertaining to Casino Operation policies and services, and resolves guests’ complaints while supporting all customer service programs.- Makes final decision on implementation and oversight of overall strategies for the overall engagement, customer service, comp ability, games layout and slot floor mix, revenue growth, and expense management in order to maximize profitability for all areas of responsibility. - Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances. - Protects and preserves assets of the company.- Responsible for the overall integrity of Slot and Table Games operations. - Participates with the Executive Management Team in developing strategic and tactical operating plans to support property objectives.- Directs the selection, purchase/lease, placement, and utilization of all gaming devices to ensure achievement of operational and financial objectives.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-74698
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IN-East Chicago
The following and other duties may be assigned as necessary for property’s International Marketing, primarily Asian Market business: - Responsible for directing the overall operations and staff of the International Marketing department.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Responsible for leadership development oversight for designated properties outside of East Chicago location.- Develops and implements International Marketing strategies to maximize volume and market share; investigates potential opportunities for incremental revenue.- Builds loyalty and develops sustained effective relationships among valued VIP customers; establishes and maintains relationships with industry influencers and key community and strategic partners.- Setting measurable goals for customer development staff with regards to growing high end play and generating more play out to the current database. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Develops and implements VIP player programs/events to create guest loyalty and return guest visits.- Administers and oversees player coding in Salesforce and monitors team member progress.- Prepares and distributes daily and weekly reports for own department, other departments and management in regards to scheduled VIP player property visits. - Assists players in making arrangements for hotel and restaurant reservations and other amenities in absence of Hosts.- Responsible for coaching and providing necessary pathways to Hosts to achieve their Salesforce goals.- Develops and implements VIP player discretionary comping guidelines.- Makes final decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Resolves VIP guest opportunities, conflicts, and complaints on behalf the Company in a fair and equitable manner.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Represents the Company for VIP player outings and events as needed. Provides professional representation on at internal and external meetings and events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.- Enhances guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-76205
Position Type
Regular Full-Time
Category
Marketing/ Entertainment
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IN-East Chicago
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel towers, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.- Performs all duties in a quiet and orderly manner.- Assists the house person with department projects, as needed.
Job ID
2020-76443
Position Type
Regular Full-Time
Category
Housekeeping/EVS
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IN-East Chicago
- Promotes the mychoIce program In an enthusIastIc manner. - Promotes and executes any guest servIce InItIatIves. - Opens or closes Star Club lounge In accordance wIth departmental polIcIes and procedures. - Completes end of shIft pass down. - Places, accepts, and screens telephone calls and refers calls to others, as approprIate. - Creates new or reIssues exIstIng mychoIce cards or companIon cards as needed. - Promotes Hosts' specIal events or promotIons. - AssIsts guests and Hosts utIlIzIng CMS, LMS, and MIcrosoft Outlook programs. - SwIpes In qualIfyIng mychoIce member�s card, gIvIng them access to the lounge. - ProvIdes LeadershIp Team wIth actIonable recommendatIons on how to Improve operatIng performance of MarketIng as well as how to Improve customer servIce levels at the Star Club. - BuIlds partnershIps wIth other key operatIng and marketIng areas to ensure the seamless transfer of InformatIon and the seamless sharIng of Ideas that could be deployed to Improve performance levels and/or customer servIce levels. - Presents oneself as a credIt to AmerIstar and encourages others to do the same. - Adheres to all company, state, and regulatory polIcIes and procedures. - Supports and executes all departmental customer servIce InItIatIves. - Handles dIssatIsfIed guest In a professIonal manner and dIrects guest to the approprIate person or department.
Job ID
2020-76532
Position Type
Regular Full-Time
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IN-East Chicago
Promote the facility, services, programs and events while interacting with Marketing, Table Games, Slots, Public Relations and casino guests.  Build customer database and player loyalty through recruitment and retention techniques including actively recruiting new members for the mychoice program.  Player retention through the use of direct mail and telemarketing, inactive player reactivation, hosting parties and participation in promotions, special events, gaming tournaments along with acting as a liaison between players and the Marketing Department.- Provide personalized services to guests, focusing solely on players with $250 ADT and higher with low frequency visits.- Create new player accounts for the property through recruiting loyal players from competing casinos and outlying markets.- Approve credit lines for players as instructed by the credit department and within compliance of the property’s credit approval policies.- Provide ongoing leadership in performance and mentoring to the rest of the Player Development team.- Establish accurate accounts for players based on data entry guidelines, issue cards and fully explain program to them.- Strive to exceed the expectations of our high-end players by following up on their visit with letters or thank you notes.- Circulate on the floor greeting guests who are playing in all gaming areas to identify new players and introduce themselves.- Identify potential new members for development to high-end players.- Evaluate player accounts and issue comps based on recorded play, earned number of points and comps available in player accounts.- Build player loyalty through direct mail, telemarketing and personal contact.- Be familiar with all current and upcoming special events, promotions and entertainment, as well as all casino activities.- Act a guest service liaison, handle guest opportunities and resolve situations so as to ensure smooth operations and excellent customer service.- Plan, implement and analyze player events.- Update accounts with information changes and obtain missing information on player accounts and issue replacement cards.- Assist with dinner and/or hotel arrangements of players.- Answer questions regarding the mychoice Program, times and gaming sessions, transportation services, parking facilities and all events and promotions.- Be a role model for all service-related positions within all departments.- Resolve any problem or perceived inconvenience in order to ensure guest satisfaction.- Assist guests in obtaining service for machine repairs, change and payoffs or understanding machine operations.- Support Guest Service card service areas during busy times.- Assist Guest Service in ticket/invitation distribution when needed for events.- Adhere to established Guest Service standards for the department.- Emcee player event (parties, tournaments, etc.).- Provide ongoing support for Casino Operations, Slots and Marketing during shift.- Provide assistance to the Player Development Manager as needed.- Any and all other duties required by the Director of Marketing.
Job ID
2020-76067
Position Type
Regular Full-Time
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IN-East Chicago
- Promotes the mychoice program in an enthusiastic manner.- Promotes and execute any guest service initiatives.- Explain and assist guests with kiosks when necessary.- Responsible for entering and updating guest’s information, including department entry logs, point redemptions, e-mail, sorting of return mail, etc.- Is responsible for being knowledgeable on daily events, promotions, and offers at an expert level and capable of explaining these programs to the guests in a clear and concise manner.- Is required to attend daily pre-shifts and department/property meetings.- Must be able to assist at the other work areas.- Must complete all transactions accurately, within the department time standard, all the while paying careful attention to providing truly great guest service.- Greets and answers all guest questions in a professional manner using professional language or will seek and find correct answers by contacting the appropriate departments or leadership team.- Must be able to work a flexible schedule.- Must be open and receptive coaching.- Stocks and maintain a clean work area.- Must follow department and property policies and procedures.- Able to assist other departments with guests mychoiceconcerns.- Must be able to answer an internal/external telephone call in a professional manner.- Must be able to handle dissatisfied guest in a professional manner and direct guest to appropriate person.- Must be able to work independently.
Job ID
2020-76299
Position Type
Regular Full-Time
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IN-East Chicago
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-76075
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IN-East Chicago
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2020-76076
Position Type
Regular Part-Time
Category
Security/Surveillance/ EMT
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IN-East Chicago
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Produces menu items as listed in each restaurant; follows all prep lists, and ensures kitchens are stocked and ready for service.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with maintaining cost control methods and procedures by monitoring consistent pars and inventory in each restaurant. - Assists Chef de Cuisine with administrative duties, such as tracking/maintaining attendance records.- Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75567
Position Type
Regular Full-Time
Category
Food and Beverage
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IN-East Chicago
- Writes, verifies, and makes payments on tickets for sports wagers in accordance with departmental policy and procedures, and ensures compliance to applicable jurisdictional gaming statutes and regulations.- Maintains a cash bank for his/her shift; responsible for accepting payment and making correct change when necessary.- Stocks Sports Book stations with adequate supplies; keeps all stations neat and clean.- Writes Sports tickets in an accurate and timely manner.- Makes payments on winning tickets in an accurate and timely manner; verifies tickets and payoffs.- Maintains and reconciles bank for assigned shift, following established cash-handling policies and procedures.- Explains wagering rules, including betting lines and odds, and procedures to guests.- Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of excellent guest service.- Offers information on activities, etc., and directs guests for further information as necessary.- Creates and enters player tracking cards.- Notifies management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- Performs other job-related duties as requested.
Job ID
2020-76093
Position Type
Regular Full-Time
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IN-East Chicago
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Maintains established pars and inventory of supplies through daily monitoring. - Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in work procedures and expedites workflow to all Stewarding employees, to include floor operations, policies, and procedures.- Assists Executive Steward/Stewarding Assistant Manager with administrative duties.- Ensures established departmental quality assurance procedures are acceptable according to Health Department and company standards.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2020-75884
Position Type
Regular Full-Time
Casino Property
Ameristar Casino Hotel East Chicago
Job Locations US-IN-East Chicago
- Maintains surveillance watch in designated area and activities.- Records any irregular activity as required.- Physical and video surveillance of the activities in the areas mentioned in the position summary.- Report verbally and in writing any violations of IGC Submissions, Indiana State Gaming, company policy and procedures and any safety considerations to the appropriate supervisor or manager. - Conduct routine and random observations in all areas of the pavilion area, focusing on money handling positions. - Reports and offer solution to any area of vulnerability to loss from internal or external sources. - Maintains thorough knowledge of IGC Submissions, Indiana State Gaming Regulations, company policy and other department procedures.  - Maintains compliance with Surveillance Department procedures and company policy. - Work on special projects and investigations as assigned by Surveillance Shift Manager.- Maintain strict confidence regarding company matters.- Adhere to established policies and procedures regarding customer service standards.- Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.
Job ID
2020-76457
Position Type
Regular Full-Time
Category
Hidden (15273)
Casino Property
Ameristar Casino Hotel East Chicago

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