- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Ensures efficiency of Slot machines and related gaming equipment during assigned shift.- Ensures customer service meets established standards. - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.- Assists with service light calls in accordance with established procedures. - Notifies Slot Technicians if any technical issues arise.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. - Accounts for chips on assigned games. This includes making fills and credits as needed.- Reports customer concerns to manager.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. - Accounts for chips on assigned games. This includes making fills and credits as needed.
- Answers questions from guests and makes suggestions to guests regarding food, beverage, and service.- Takes drink orders.- Assists in maintaining the dining area in a clean and neat manner.- Monitors the needs of all guests on a continual basis to ensure all requests are met thoroughly and promptly.- Clears tables completely at the end of each meal.- Uses all proper service techniques as described in the training manual.- Carries out customer service policy to each guest at all times.- Works well with all other restaurant employees to promote a teamwork oriented atmosphere.- Responsible to take orders from patrons and return these orders in a timely manner.- Responsible to have knowledge of patron limitations and company policy and procedure regarding alcohol beverage limitations.- Ensure the safety and security of guest and team members.- Ensures all guests at Resorts Casino & Hotel enjoy a positive gaming experience due to high quality of guest service.- Welcomes and interacts with guests and other team members with a genuine display of caring and friendliness.- Other duties as assigned.
- Responsible for the overall repair and maintenance of all Electronic gaming devices.- Performs major and minor, scheduled and nonscheduled repairs on slot machines- Maintains accurate records identifying repairs of department equipment in accordance with department policies and procedures- Promotes positive public relations internally and externally- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service- Verifying and repairing all related gaming equipment- Responsible for customer relations.- Performing repair to slot machines- Handles customer relations and minor customer disputes- Ensures the safety and security of all guests and employees.- Other duties as assigned.- Use of screwdriver, hand-held radio, and other slot related supplies.
Email Alert Options
You can save these search settings as an email alert, meaning an email will be sent to you every time a new opening matches your criteria. If you would like to create an email alert, please fill out the form below and click the save button.