SPECIFIC DUTIES AND RESPONSIBILITIES - Manages the productivity of marketing plans and projects.- Communicates with multiple departments and external guests regarding, including but not limited to, guests with bad addresses, rating issues and/or duplicate accounts.- Manages the direct mail calendar with the direct mail teams to ensure appropriate timetable to meet business objectives.- Manages all direct marketing efforts including but not limited to, list pulls, selection criteria, database integrity and NCOA maintenance.- Manages the direct marketing expenses while adhering to operating budgets- Oversees the Marketing Systems/Database Marketing initiatives and all related functions- Provide support and input into all marketing and operational projects related to direct marketing- Manages adhoc customer database testing to ensure accurate data- Develops relationships with property department heads to provide and receive feedback regarding database trends and suitable direct mail offers to players- Develops coordinates and implements all aspects of database marketing- Creates proformas for select marketing promotional programs for analysis purposes- Manages external vendors to coordinate the development of creative and printing/production- Manages website updates and the email “blast” initiatives- Promotes positive public relations internally and externally- Monitoring all public relations activities and working close with the all managers to ensure consistent and effective media relations and community awareness.- Meet with departmental directors and managers as necessary.
- The following and other duties may be assigned as necessary for multi properties in the Tunica area, including Hollywood Casino, 1st Jackpot and/or Resorts:- Greets every guest with eye contact and a sincere, friendly smile; - Takes pride in presenting a professional image; adheres to grooming and personal appearance policy. - Assists customers with finding items they are requesting;- Possesses good knowledge of computer systems (POS) used to make payments, returns and check inventory.- Maintain a cash bank. - Resolves guest problems / brings problems to the attention of the Gift Shop Supervisor – Multi Properties if unable to resolve.- Handles all cash and credit transactions to ensure proper payment is received for each purchase.- Tags and displays all new inventory. Re-merchandise product displays when needed.- Responsible for general cleanliness of the shop.- Unpacks and checks in all incoming boxes of products as required.- Is knowledgeable on all items carried in the retail venue.- Performs related duties as assigned by the Retail Supervisor and/or Gift Shop Manager.- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
RESPONSIBLITIES: Responsible for maintaining a safe and secure environment for all patrons, employees and company assets. Responsible for properly executing security duties on assigned shift, to adequately protect the life and property of guests, employees, and the entire company.- Ensure the safety and security of all guests and employees. - Responsible for insuring the safety and protection of patrons and employees.- Be knowledgeable of and adhere to all rules and regulations, policies, and procedures.- Provide protection for the casino and all employees and guests.- Guard all transfers of monies and chips on the casino floor as well as the physical transportation of hopper fills, chip fills, markers and credits between the Pit and the Casino Cage- Responsible for securing the slot drop and table drop areas from interference, and for transporting those funds to the count rooms.- Overall protection of company assets.- Interact with guests and employees in a professional manner.- Interact with local law enforcement agencies.- Knowledge of the Casino Control Act and attendant regulations as well as internal controls, policies, and procedures.- Maintain a written log of incidents involving guests or employees, and prepare additional detailed reports, as may be required.- Ensures guests to Resorts & Bally’s Casino-Hotel enjoy a positive gaming experience- Responsible for utilize necessary equipment to identify, record, document, and report illegal and unusual activities to the appropriate authorities.- Acts as Emergency Medical Technician when trained and designated to do so- Perform others duties as assigned
The following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with maintaining of cost control methods and procedures by monitoring consistent pars and inventory in each restaurant. - Assists Chef de Cuisine with administrative duties, such as tracking/maintenance of attendance records.- Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Responsible for all aspects property support of all Information Technology systems, equipment and peripheral devices. They are primary system expert for the specialty area of expertise. Provide hardware and software desktop support to employees and guests as directed. Repair or administer equipment and systems as needed.ORGANIZATIONAL RELATIONSHIPS Line: Responsible to the Regional Manager of Information Technology for the successful performance of assigned responsibilities. Staff: Assists and advises other departments and Company personnel, as necessary, to assure the successful performance of their assigned duties and the company overall. SPECIFIC DUTIES AND RESPONSIBILITIES - Provide primary support for their area of expertise.- Provide first and second level support to users for the applications used by the company.- Analyzes management needs regarding application systems and recommends solutions to business. - Coordinates development efforts between the end user ("client") and the Information Technology development and support staff.- For projects assigned, is responsible for all aspects of project management and coordination for the project. Ensures development and implementation of detailed project. Ensures development and implementation of detailed project plans, monitoring progress against the plan(s), and reporting project status to department and company management on a regular basis. Proactively identifies issues that may impact project scope or timetable to alert management to such issues.- Investigates and evaluates systems issues reported by clients and coordinates their resolution.- Responsible for fulfilling the quality assurance function for new and changed application systems being implemented. This includes analyzing the changes made, testing the application to ensure the system functions properly, validating they were designed in accordance with the end user or client requirements and are properly documented; develops client documentation as appropriate.- Coordinates client testing and training for the new or changed systems. Trains staff in the use of new or changed systems as appropriate.- Provides ad hoc reporting for client departments on an as needed basis.- Assists in the development of departmental standards, policies and procedures.- Assists in the training of the Application specialists.- Work in tandem with vendor support personnel to ensure product changes are tested and successfully implemented.- Will act as the property advocate to ensure assigned properties receive the required level of support from I.T. and product vendors.- Performs other duties as assigned. METHODS OF ACCOUNTABILITY - Through various oral and written reports to the Regional Manager of IT.- Compliance with Company policies, procedures, and expectations.
Resorts Casino Tunica
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